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10th July 2013

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    HEWLETT$P 2400 2992 135.175.88. D%4244 D%4244 ,&

    DELL I,C.LATITUDE E6420 %&1681 %&1681 ,&

    DELL I,C.L 2701 3496 135.70.128. S,053> :ES

    DELL C&MP 2593 504 90.80.80.0 SW5242 SW5242 ,&

    DELL I,C.& 3192 504 135.201.13SC C(es! 100 W L 87.80 MW3209 MW3209 ,&

    HEWLETT$P 2194 1920135.150.13SC ,!"# C4275 B"+ > 95.79 MM1201 MM1201 ,&

    DELL I,C.& 3092 3240 135.215.85.M& S# L 909 Ces# 40.42 T00619 ,&

    DELL I,C.& 3192 3064 90.93.140. T, Me3855 &u#( 76.91 M69957 :ES

    DELL I,C.L 2691 3496 90.98.150. T, ,s((333 C! 41.44 M01854 ,&

    HEWLETT$P 2393 2992 135.202.20 H189A HA !!@ 1936 B(ue 92.01 M0209 M0209 ,&

    HEWLETT$P 2400 2992 135.70.120. %M734< %M734< :ES

    DELL I,C.L 1830 2040 135.70.88. 1939 1939 :ES

    HEWLETT$P 2992 3072 155.167.63.T; Lu==! 5109 82) 83.33 CH1563 CH1563 ,&

    DELL I,C.& 1794 1016 141.204.26.WA B!#e((3755 M!#e 57.98 MS671> MS671> :ES

    HEWLETT$P 2660 3056 %S8666 %S8666 ,&

    DELL I,C.L 2201 3320 135.70.208. %-5953 %-5953 :ES

    DELL I,C.L 2195 2984 135.70.192. SS9922 SS9922 ,&

  • 5/21/2018 10th July 2013

    13/102

    PU State) PU Buildin PU Superv PU Name PU Level PU Busine PU Title PU 'esponSour!e !A+ee %I

    AL B"+ 3535 C!(! 2608 S# E)) 2 Busess M S" Cs(# S? E:,111000 DU 8.0.0.4984

    DU 8.0.0.4933

    DU 8.0.0.4984

    IL C+! 225 W ?1379 A"#e+ S( 0 0D:10241S T SMS

    DU 8.0.0.4984

    CA S 2600 C6536 H(( %s! 0 A#T ,e#*!Su# A)E:,C9E483 DU 8.0.0.4984

    CA Tus# 1452 E)+052@ T" :e U@!* S?s/Te S E:1611A40 DU 8.0.0.4984

    IA Wes# De4600 Wes#!2834 A A("e500 , P# P@s8297 C)" Suee# U@!* De E:1294750 C !$e#( SMS

    A A#(# 575 M!"!s+4324 A"!() B! 2 H!e S!(u#S" Te M+" E:MLM4330DU 8.0.0.4933

    A A#(# 575 M!"!s+4324 A"!() B! 2 H!e S!(u#S" Te M+" E:MLM4330DU 8.0.0.4933

    A A("e500 , P# P@@3591 Hu"es 3 I'!"#! D" I# E:1296500 DU 8.0.0.4984

    A A("e500 , P# P@ s5499 A(e %s! U@!* C!#"#!" ;CW70000 DU 8.0.0.4984

    T; D((s &e SBC P( s*7302 M!)? ! 2 C!"!"#e SL)

  • 5/21/2018 10th July 2013

    14/102

    LA Pe((e1201 3") S# #=1763 B"#! %us 0 A#T ,e#*!S Te BLA359A0 DU 8.0.0.4933

    LA B#! 5550 S Se "=0461 %ee""e 0 A#T ,e#*!E(e#"! TBL:0950 DU 8.0.0.4984

    DU 8.0.0.4984

    A !s*e((1580 H!(! (3519 M!s(e? % 1 e#( S(es Ass# M+" S# ;CW92100 DU 8.0.0.4984

    >A &@#! 3033 C +s5148 L!+ C#e 1 (!=( Bus !# S" AssAC8(>U"s" S*e# U@!* S?s E+ E:1P3L820 DU 8.0.0.4984

    ,% P"u 15 E M)( "'6579 C!! C!" 2 A#T ,e#*!P"!'ess!( ;C571600DU 8.0.0.4984

    ,: A(=? 1762 Ce#" +8399 %@s! D 1 S(( Bus SA# M+" B ;C836000DU 8.0.0.4984

    ,: W#e P(440 H(# ==2521 &() %! U@!* &s M+# E:1269140 S T SMS

    DU 8.0.0.4984

    SC "ee471 "(+@=0063 W!!) S 0 A#T ,e#*!

  • 5/21/2018 10th July 2013

    15/102

    ASP'* Co ASP'. Co ASP' Co ASP'0 Co ASP'1 Co ASP'2 Complian!e

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLIC,&,$C&MP C&MPLIA,T

    ,&,$C&MP C&MPLIA,TC&MPLIA,T,&T APPLIC,&,$C&MP C&MPLIA,T

    ,&,$C&MP C&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    ,&,$C&MP C&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    ,&,$C&MP C&MPLIA,T,&,$C&MP C&MPLIA,T,&,$C&MP C&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    ,&,$C&MP C&MPLIA,T ,&T APPLIC,&T APPLICABLE

    ,&,$C&MP C&MPLIA,T ,&T APPLIC,&T APPLICABLE

    C&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,T,&,$C&MP C&MPLIA,T

    ,&,$C&MP C&MPLIA,TC&MPLIA,T,&T APPLIC,&,$C&MP C&MPLIA,T

    ,&,$C&MP C&MPLIA,TC&MPLIA,T,&T APPLIC,&,$C&MP C&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    ,&,$C&MP C&MPLIA,TC&MPLIA,T,&T APPLIC,&,$C&MP C&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,T ,&T APPLIC,&T APPLICABLE

    C&MPLIA,TC&MPLIA,T ,&T APPLIC,&T APPLICABLE

    C&MPLIA,TC&MPLIA,T ,&,$C&MP C&MPLIA,TC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,T ,&,$C&MP C&MPLIA,TC&MPLIA,TC&MPLIA,T

    ,&,$C&MP C&MPLIA,TC&MPLIA,T,&T APPLIC,&,$C&MP C&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,T ,&,$C&MP C&MPLIA,TC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,T,&,$C&MP C&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,T,&,$C&MP C&MPLIA,T

    ,&,$C&MP C&MPLIA,TC&MPLIA,T,&T APPLIC,&,$C&MP C&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLIC,&,$C&MP C&MPLIA,T

    ,&,$C&MP C&MPLIA,TC&MPLIA,T,&T APPLIC,&,$C&MP C&MPLIA,T

    ,&,$C&MP C&MPLIA,TC&MPLIA,T,&T APPLIC,&,$C&MP C&MPLIA,T

    ,&,$C&MP C&MPLIA,TC&MPLIA,T,&T APPLIC,&,$C&MP C&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,T ,&,$C&MP C&MPLIA,TC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,T ,&,$C&MP C&MPLIA,TC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,T

    ,&,$C&MP C&MPLIA,T,&,$C&MP ,&T APPLIC,&,$C&MP C&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,T ,&,$C&MP ,&T APPLIC,&,$C&MP C&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,T,&,$C&MP C&MPLIA,T

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    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLIC,&,$C&MP C&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLIC,&T APPLICC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLIC,&,$C&MP C&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    ,&,$C&MP C&MPLIA,TC&MPLIA,T,&T APPLIC,&,$C&MP C&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,T,&,$C&MP C&MPLIA,T,&,$C&MP C&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,T,&,$C&MP C&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,T ,&,$C&MP ,&T APPLIC,&,$C&MP C&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    ,&,$C&MP ,&,$C&MPLIA,T ,&T APPLIC,&T APPLICABLE

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,T ,&,$C&MP ,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,T ,&,$C&MP C&MPLIA,TC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    ,&,$C&MP C&MPLIA,T,&,$C&MP ,&T APPLICC&MPLIA,TC&MPLIA,T

    ,&,$C&MP C&MPLIA,T ,&T APPLIC,&T APPLICABLE

    C&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLIC,&,$C&MP C&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,T,&,$C&MP C&MPLIA,T

    ,&,$C&MP C&MPLIA,TC&MPLIA,T,&T APPLIC,&,$C&MP C&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLIC,&,$C&MP C&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLIC,&,$C&MP C&MPLIA,T

    C&MPLIA,TC&MPLIA,T ,&,$C&MP ,&T APPLIC,&,$C&MP C&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,T,&T APPLICC&MPLIA,TC&MPLIA,T

    C&MPLIA,TC&MPLIA,TC&MPLIA,TC&MPLIA,T,&,$C&MP C&MPLIA,T

  • 5/21/2018 10th July 2013

    17/102

    # Input DISPLA SMTP_AMGT_LV TITLE WORK_ WORK_ WORK_ RESPO

    1 ab5662 H!"$%ab5662 D%$ I* GA A/"a$&* 500 N P* EY12465

    2 a&50 E7a$7' a&50 0 C/a%!' SGA A*/a)*a 685 W P EY921

    a16 H&)$%: a16 1 S$ S"&, N< B&7!%)'1 A*=T ACUEAC

    a%044' 7%$&,* ,-)*a,*

    5 a*4) Ta3/-$( Aa*4) 1 A,,* M>$ 9L La& Ma 1101 G$ BLG51

    6 ba262 A$)-/7( ba262 2 S$ T&, GA A*/a)*a 585 M-$ EYMLM8 b/85 L&)>( Bb/85 0 S/' = S? CA Pa'a7&) 188 E C V0DY10

    ,,166 C&)( C% ,,166 2 S$ T&, N< M%77/&*-200 S LaEY16A1

    4 ,,551 C-,-( C-,,551 2 P$-&''% N< Pa$a!'15 E M%7CK581

    10,7848a D&))%'( ,7848a 7%$&,* ,-S3'T&, GA A*/a)*a 1025 L& EY1611

    11 ,156 H-/*( Ca$,156 D%$ O S/ T Lbb-, 5104 2 CW400

    12 ,/45 L-)>( Ca,/45+ 1 G-?* S$ VA Oa*-) 0 C AC9D4

    1 ,"081 P&)a( Ca,"081 0 R&? M> T H-'*-) 400 DaEY9612

    1 7b812! B&a7-% 7b812! 0 R&*a%/ S/ IN M%'aa180 G$ CW421

    15 7812 H/'&3( 7812 0 C-!! T CA A)a&%!218 N L&V0KU0R

    16 7882a Ha3&'( D7882a 1 C' T! MIA Da?&)" 5 E/ CW21018 72 162* 7%$&,* ,-)*a,*

    2 >6a 146 HEY1611

    2 &01 E/)7( 2025 E S6a$*( '2524+7%$&,* ,-S3'T&, CA L-' A)> 1150 S EY1611

    '666 9a/'%'(

  • 5/21/2018 10th July 2013

    18/102

    5 /860 $ N* 9L R%?%&$a 60 A? BLKHSM

    66 $18> M-)7a3( $18> 2 L7 9%) A T Da//a' O)& SBC EY9A100

    68 'a641 A$*&a>a( 'a641 0 C'* A,,IL C%,a>- 225 W R EY9655

    6 'b864 B/a'%)>a'b864 2 N% S/' ECA L-' A)> 1150 S EYM185

    64 ',5b Ca)7%$a',5b 7%$&,* ,-D&? GA A/"a$&* 500 N P* EY1248

    80 '!18 M-7$&//( '!18 2 S$ T&, GA C-)3&$' 60 G&&ACKAR

    81'$062 R-7$%>&'$062 7%$&,* ,-N* S? 9L O$/a)7- 500 N O BLKA182 ''015* Va/Va)U ''015*+7%$&,* ,-S3' E)> N< M%77/&*-200 S LaEY1PL

    8''4422 S,)%7$% ''4422 1 S$ S"&, WA B-*&// 2004 N EYUE1C

    8 *&05& E'"%)-;a*&05& 2 P$-&''% CO B-/7&$ 600 D%aEYUE1C

    85 *612 9%'&$( T *612+ 2 L7 S-/) IA W&'* D& 600 W&EYN11

    86 *54 H-a$7( *54 0 D%$&,*-$T Da//a' 1 C- S082462

    88 *'6 Sa),&;(*'6 0 Cab/& S"T A/?%) 200 MS0KE1A

    8?121 9%),&)?121 1 S$ S"&, IN I)7%a)a"220 N M EY1P1B

    84/6011 L-$3( /6011 7%$&,* ,-C-)*$a,* CA Sa) 9$a)101 S"& EYM915

    0 0000 7%$&,* ,-)*a,*

  • 5/21/2018 10th July 2013

    19/102

    CLLI_CODE

    RCSNTM

    MILWWI1

    SMTSN

  • 5/21/2018 10th July 2013

    20/102

    BTRGLASB

    GLBONCK

    KSCYMO06

  • 5/21/2018 10th July 2013

    21/102

    # Input Sup_AT Sup_Na Sup_Ph Sup_EmSup_StaSup_Ct Sup_Tt!e

    1ab5662 541 K-;%( H E004541 IL H-!a) E&, D%$ I*

    2 a&50 70 Ha$$&//( E004 70 GA A*/a)*a M>$ R%' M>!*

    a16 >2186 9$a)>%-) 4E004 >2186 N< B&7!%)'A$&a M>$ N* O

    a*4) 75550 D%a;( W%/ E004 75550 9L La& Ma S/' M>$ B%' I) R&

    5 ba262 a"2 D&))a$7 2E004a"2 T Da//a' A''-, D%$ C*$' T-

    6b/85 >45 Ga)( W 6E004>45 CA Pa'a7&) S/' C-a, C-)' L8 ,,166 165 '51 VA Oa*-) G-?* S$ S"&, P$-

    12 ,"081 *"2155 W%//%a!'( 8E004 *"2155 T H-'*-) M>$ C$&7%* = C-//

    1 7b812! )>185! G$%)( N 6E004 )>185! IN M%'aaS*-$& M>$ II

    1 7812 ?,2654 Ca''-( V%8E004 ?,2654 CA A)a&%!M>$ N* O"' C*$

    157882a ,b16 Ba$&$( 6E004 ,b16 IA Da?&)" C' A$&a M>$

    1672 >44 H&%)*;( 5E004>44 NY A/ba)3 S/' M>$ O-$18 7$664 26 Ha$--75E004 a$-- T A'*%) S3'T&, S""*

    1 7625 *$622 B$%7>&'( 4E004 *$622+SC S"a$*a) M>$ N* S?,

    147462' *!4662 Ma3( T&/ 8E004 *!4662 GA A*/a)*a D%$ S/' O"'

    20 &,2605 $8 H-//%)>' E004$8 KY Pa7,aM>$ N* S?,

    21 >6a ,-608 OD&//( C 6E004 ,-608 A P-&)% A$&a M>$ Ra) E)

    22a0616 '544 Ha$$%'( S E004 '544 GA A/"a$&*D%$ I*

    2 b41 *b186 B&&!a E004*b186 LA W&'* M-M>$ C-)'* = E)>$

    2 ,4511 7a58$ A%)'( D 8E004!a%)' SC $ C'* S?,28 !1057 >245 H)*( G$ 2E004 >245 T Da//a' M>$ E=S E)?%$-

    2 !526 $/868 La$( R- E004 $/868+IL H-!a) S$ T&, D%$

    24 !564 /?514 Va)D&) E004 /?514+GA R-'&// S*-$& M>$ I

    0 !8 b"410 P$3&a$( 2E004 b"410 DC Wa'%)> A**',- E&!"* 516 Ga77%'( 1E010 b>516 T R%,a$7'C*$' T&, S""*

    4*01 76242 Ha$*&//( E004 76242 9L Ta!"a A$&a M>$ N* E

    0 25 7$128 R%>>%)'( E004 7$128 GA C-)3&$' S$ T&, D%$

    1 /860 $b061 B&,&( 2E004$b061 LA Ba*-) R M>$ N* S?,

    2 /!10& !'06 S"&//( M 4E004!'06 NC G-/7'b- A$&a M>$ T&, C

    !$205 '8000

  • 5/21/2018 10th July 2013

    22/102

    5 !'681? b6 Ha//( B$& E004b6 WA B-*&// D%$ Ca// C*$

    6!'46' 866 Ha$*!a) 1E010 866 T Da//a' A$&a M>$ T&, P$

    8!?2862 7622b D%a'( $ C-)'* = E)>$

    4 )085 )25 Haa$( 4E004 )25 CA R%?&$'%7 S/' M>$ B%' O* O

    50)*1585 60 Wa>>a) E004 60 IN EVa)S?%/C' T! M>$

    51 )*258 &%251 B$a7-$7 E004&%251+MI D&*$-%* M>$ D%$&,*-$3 L%'*52$b8400 a,260 C-&)( 6E004 a,260 9L 9-$* La M>$ N* S?,

    5$,611 a;12 &$!&) 8E004 a;12 T H-'*-) M>$ O"'

    5 $>46 'b428 Ba$&$( 2E004 'b428 T Sa) A)* AVP N* P/)>

    55$552 246 560 G)a)a) E004 >560 GA A/"a$&*S$ T&, D%$

    6 *&05& $515 $82 ?121 /511 L)a(

  • 5/21/2018 10th July 2013

    23/102

    ' C*$

    %-)O-$

    /'=T&,

    )> U?

    >$>

    &a'

    M>!*

    ,*%-)'

    $>

    >

    !&)*a/ S?, Ta)'

    $-7 S""*J

    $'

    $>

    $&a M>$

    >$>

    '* S?,

  • 5/21/2018 10th July 2013

    24/102

    M>!*

    ,*%-)'

    >

    R&>%-)

    %)> S-/)

    D&? E)>

    D&? E)>

    ,

    *&>3

    ,*%-)' >!* I

    E)>$>

    "*

    %>)

    %)> S-/)

    >

  • 5/21/2018 10th July 2013

    25/102

    A>(*T>' On 0'9%90,9Access 4es c/Window c/Window Text *ocu ###

  • 5/21/2018 10th July 2013

    26/102

    ### ;0';$'0 0%/$' 09,- $ Archi!e

  • 5/21/2018 10th July 2013

    27/102

  • 5/21/2018 10th July 2013

    28/102

    A>(*T> (omplete SwindirSsystem$ccmlogswuahandler9log

  • 5/21/2018 10th July 2013

    29/102

    """-%% 8>(*T>'$AT-,N

    MoparthiG-/$-/," AMH/ i1My Name is Moparthi1attuid/mp$%'p1im from the 7TO *.)3TOP T.AM1

    7m contacting you regarding a failed update on the machine

    AudreyG-/,/- AMH/ okMoparthiG-/-/0' AMH/ 8>(*T>'$AT-,N

    MoparthiG-/-/0, AMH/ im looking for this machine

    you can check the machine name =y start2run2cmd2hostname

    AudreyG-/%0/$, AMH/ thatLs the correct name

    AudreyG-/%0/0 AMH/ not $

    AudreyG-/%0/, AMH/ =ut

    MoparthiG-/%0/,% AMH/ was this pc reimaged

    MoparthiG-/%0/%% AMH/ or did you ha!e any other pc

    MoparthiG-/%$/'$ AMH/ did the pc lease rolled

    AudreyG-/%0/%- AMH/ 8>(*T>'AT-,NAudreyG-/%$/0 AMH/ no this pc was recently put =ack on the domain

    MoparthiG-/%$/$6 AMH/ reimaged

    MoparthiG-/%$/$ AMH/

    AudreyG-/%/$ AMH/ donLt know if it was UreimagedU all 7 know is it need to =e added =ack to the domain

    MoparthiG-/%/,, AMH/ ok

    MoparthiG-/%/%0 AMH/ then i will ha!e to go ahead and close the work order

    AudreyG-/%/%" AMH/ thatLs fine

    MoparthiG-/%,/'0 AMH/ and the machine name is chnaged

    AudreyG-/%,/', AMH/ e!erything is working fine for me

    MoparthiG-/%,/$' AMH/ Thank you so much for the time and support

    7 really appreciate it9a!e a great day9

    ""-%-$$+A8$0-$'0%6"$'

    MoparthiG-/$-/,, AMH/ i1My Name is Moparthi1attuid/mp$%'p1im from the 7TO *.)3TOP T.AM1

    7m contacting you regarding a failed update on the machine

    AudreyG-/'/,, AMH/ ok9 what do you need

    MoparthiG-//,, AMH/ +A8$0-$'0%6"$'

    MoparthiG-//,- AMH/ im looking for this machine

    you can check the machine name =y start2run2cmd2hostname

    AudreyG-/"/%, AMH/ soryy for delay9 you want me to go to start then run1 then cmd1 then hostna

    MoparthiG-/,'/'' AMH/ yesAudreyG-/,'/'- AMH/ ok

    AudreyG-/,$/'$ AMH/ after i hit start1 i donLt see run9 do i go to computer

    MoparthiG-/,,/$' AMH/ try this

    MoparthiG-/,,/$% AMH/ right click on my computer

    AudreyG-/,,/$ AMH/ i found computer name +A(*T*'0*'"9 7s that what you need

    MoparthiG-/,,/$- AMH/ and then click on properties

    MoparthiG-/,,/$ AMH/ and then click on computer name

    AudreyG-/,%/0% AMH/ i found it while you were instructing me9 7tLs +A(*T*'0*'"

    MoparthiG-/%0/', AMH/ =ut im looking for +A8$0-$'0%6"$'

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    MoparthiG-/%0/00 AMH/ did you login to any other pc

    MoparthiG-/%0/0% AMH/ or was this mahcine reimaged

    AudreyG-/%/$% AMH/ No1 i didnLt log into any other P( in this office9 This is the pc assigned to m

    MoparthiG-/%6/," AMH/ so u dont ha!e any info a=t the pc im looking for then

    MoparthiG-/%/' AMH/ then i will ha!e to send this to the loccal tech

    AudreyG-/%"/" AMH/ 4ou may ha!e my old pc from my old office9 7 mo!ed to a new office effect C

    MoparthiG-/%-/%' AMH/ then whom should i contact to know a=t this pc

    AudreyG0'/',/$" AMH/ 7f you need info on +A8$0-$'0%6"$'1 7Lm sorry1 i donLt know9 That officeMoparthiG0'/$0/' AMH/ ok

    MoparthiG0'/$0/0, AMH/ then i will go ahead and close the work order

    MoparthiG0'/$0/$$ AMH/ thank you so much for the time and support

    MoparthiG0'/$0/$, AMH/ ha!e a great day

    MoparthiG0'/$0/$% AMH/ =ye

    ""-'6$6+A8$0-$%''-'6

    BohnG$/$/%6 PMH/

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    MoparthiG-/$-/%% AMH/ i1My Name is Moparthi1attuid/mp$%'p1im from the 7TO *.)3TOP T.AM1

    7m contacting you regarding a failed update on the machine

    (armenG-/,0/' AMH/ which one

    MoparthiG-/,0/$- AMH/ T:O*A(((

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    ""-%-$% +A8$0-$'0%6",$

    MoparthiG-/'/$6 AMH/ i1My Name is Moparthi1attuid/mp$%'p1im from the 7TO *.)3TOP T.AM1

    7m contacting you regarding a failed update on the machine

    BasonG-/0/%- AMH/ Ok hello1 7f you are referring to a P( in 3ennesaw +A that office has closed9 7 am no loMoparthiG-/,$/$$ AMH/ +A8$0-$'0%6",$

    MoparthiG-/,$/$- AMH/ i think so yes

    MoparthiG-/,$/,, AMH/ so shall i go ahead and close the work order then

    BasonG-/,/$, AMH/ yes thats fine

    MoparthiG0'/'$/'% AMH/ Thank you so much for the time and support

    7 really appreciate it9a!e a great day9

    ""-'0" T:(*T>',BM%$6

    MoparthiG-/'/" AMH/ i1My Name is Moparthi1attuid/mp$%'p1im from the 7TO *.)3TOP T.AM1

    7m contacting you regarding a failed update on the machine

    BimG-/,6/$ AMH/ hi Moparthi1 my pc has =een acting up this morning1 i was going to call the help desk =ut

    MoparthiG0'/'/'- AMH/ sure

    MoparthiG0'/'%/,' AMH/ T:(*T>',BM%$6

    MoparthiG0'/'%/%6 AMH/ im looking for this machine

    you can check the machine name =y start2run2cmd2hostname

    MoparthiG0'/'6/' AMH/ (*--,0%

    MoparthiG0'/'6/,, AMH/ (N",6$*T8

    BimG0'/'-/00 AMH/ i Moparthi1 asset (*--,0% has =een replaced with P0'$'"$'9 7 will =e sending th

    me ""-0"- 8>,,'066-0$0

    MoparthiG-/0/,% AMH/ i1My Name is Moparthi1attuid/mp$%'p1im from the 7TO *.)3T7m contacting you regarding a failed update on the machine

    )haronG-//'' AMH/ which machine last time you had the wrong one9

    MoparthiG-/,/$% AMH/ 8>,,'066-0$0

    MoparthiG-/,/$- AMH/ im looking for this machine

    you can check the machine name =y start2run2cmd2hostname

    )haronG-/-/,$ AMH/ i know how Cust a minute please

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    MoparthiG-/,'/'" AMH/ ok

    )haronG-/,'/$6 AMH/ 8>(*T*'6"-'

    9 MoparthiG-/,'/0 AMH/ it is a diff machine name

    MoparthiG-/,'/ AMH/ did you login to any other machine

    MoparthiG-/,'/%, AMH/ B'066-0$0

    une 0'th

    )haronG-/,'/%, AMH/ could =e i am support

    closed9 7 donLt know MoparthiG-/,0/'0 AMH/ this is the asset tagMoparthiG-/,0/'- AMH/ of the machine im looking for

    )haronG-/,0/0% AMH/ Cust a minute let me see

    MoparthiG-/,0/" AMH/ ok

    )haronG-/,,/0 AMH/ that pc is not online right now and is not showing up as an oped

    )haronG-/,,/% AMH/ do you know what address it is

    MoparthiG-/,%/'0 AMH/ let me check

    MoparthiG-/,6/'% AMH/ ,'' )W $nd A!e 2 +aines!ille1 8> $6'0

    MoparthiG-/,6/0$ AMH/ this is the address it shows

    MoparthiG0'/00/,$ AMH/ were you a=le to check that for me

    )haronG0'/$/$' AMH/ i canLt find it =ut i sent an email to someone in +aines!ille that

    rity patch issue that i MoparthiG0'/0/,$ AMH/ ok

    ""-$$0 8>.M'"%%'',06%,

    MoparthiG-/0/% AMH/ i1My Name is Moparthi1attuid/mp$%'p1im from the 7TO *.)3T

    7m contacting you regarding a failed update on the machine

    '%B)'$6*

    MoparthiG,/,/06 PMH/ i1My Name is Moparthi1attuid/mp$%'p1im from the 7TO *.)3T

    7m contacting you regarding a failed update on the machine

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    MoparthiG,/,/$ PMH/ this is regards to /BA(3 )WAM4

    MoparthiG,/,/- PMH/ and the laptop

    MoparthiG,/,/,$ PMH/ (A(*T>'%B)'$6*

    MoparthiG,/,/," PMH/ is that pc reimaged or returned

    MoparthiG,/%/' PMH/ with the asset tga/P0'0%"6

    WeiG,/,6/06 PMH/ not yet

    MoparthiG,/,6/%$ PMH/ will it =e

    WeiG,/,/'- PMH/ it might powered off9 (an you remo!e it from the list of ser!ers to u

    MoparthiG,/,/, PMH/ i can try

    MoparthiG,/,/%$ PMH/ =ut as the macine will =e reimaged can i closethe work order

    MoparthiG,/,-/'- PMH/ is that ok

    WeiG,/%'/,0 PMH/ yes1 you may close it

    MoparthiG,/%'/%' PMH/ Thnak you

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    nger at that location

    as sidetracked9 can you call me at -$-"6-%

    old laptop =ack9

    P T.AM1

  • 5/21/2018 10th July 2013

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    s pc so 7 donLt really know9

    may know9 owe!er he may =e off today

    P T.AM1

    if you need to try and push something through

    P T.AM1

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    pdate

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