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11 questions you should ask your tour operator software vendor

Date post: 16-Nov-2014
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Before choosing a tour operator software, there are a few things that can help you make the decision. Check out iTravel Software videos: http://www.youtube.com/channel/UCzc88WtJjo6CdxGUo1TiTPA Feel free to contact us: [email protected] / +385 (0) 1 631 42 21
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Page 1: 11 questions you should ask your tour operator software vendor

#11 questions you should ask your tour operator software vendor

Page 2: 11 questions you should ask your tour operator software vendor

!Before choosing a tour operator software, there

are a few things that can help you make the decision.

Page 3: 11 questions you should ask your tour operator software vendor

Problem:

Spending large sum of money on travel software that doesn’t fit your needs, and you realize it later.

Page 4: 11 questions you should ask your tour operator software vendor

Here are questions you should ask your potential travel software vendor!

Page 5: 11 questions you should ask your tour operator software vendor

#1How long have you been

developing the software solution?

Page 6: 11 questions you should ask your tour operator software vendor

Companies that have been developing a tour operator software for many years have a solution that is consistent and

trusted by many others.

Page 7: 11 questions you should ask your tour operator software vendor

MOST IMPORTANT:

Young companies often don’t have enough knowledge in the travel business!

Page 8: 11 questions you should ask your tour operator software vendor

#2How many references do you have?

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The number of customers is also an indicator if the

vendor is serious about doing business.

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#3When was the last upgrade released?

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It’s important that the software follows and covers your new business changes.

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NOTE!

You should be notified about the changes, so ask your vendor if they provide some manuals, notifications, announcements or something similar.

Page 13: 11 questions you should ask your tour operator software vendor

#4Where is the product heading?

What are your plans for the upcoming year?

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Every tour operator software company

should have a “product roadmap”.

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Advice:

If a vendor doesn’t have a product road map, he doesn’t know where the whole thing is going, what it needs to fulfill, when to deliver etc.

Page 16: 11 questions you should ask your tour operator software vendor

#5Do you have a project manager

responsible for implementing the software?

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A project manager is needed as a bridge between you and the tech support team!

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Without the implementation team:

a) you won’t be informed of any changes that are affecting your company

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b) the progress of the trainings and integrations will be slow...

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#6What do the trainings look like and are they personalized or generic?

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The most important goal of trainings is to map your business processes to the software.

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If the vendor provides an individual approach, it means he understands that your travel business is unique!

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#7Do you have a help center available

for all of our questions?

Page 24: 11 questions you should ask your tour operator software vendor

You will have a lot of questions and doubts, so assistance to

software users is crucial.

Page 25: 11 questions you should ask your tour operator software vendor

#8Are manuals and documentation

available for the software?

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It’s important that you know all features and

upgrades.

Every new functionality, option or logic should

be explained!

Page 27: 11 questions you should ask your tour operator software vendor

#9Will I be able to integrate my existing system with yours?

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It would be great to integrate e.g. your

accounting software with your tour

operator software.

This way, you save your time and have

everything centralized!

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#10What advantages do you have that

set you apart from other travel software vendors?

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Every tour operator software on the market has something that makes it unique, but the

important thing is – what is important for you?

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So ask for benefits and see what will add the most value for you!

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#11Is your software available for

customizations?

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It is worth the effort to find someone who will make your

reports or documents consistent to your brand

image!

Page 34: 11 questions you should ask your tour operator software vendor

YES, we do create, advise, educate, train, provide and implement integrated comprehensive business

solutions based on information technologies!

Page 35: 11 questions you should ask your tour operator software vendor

Know more about us!Blog article „11 questions you should ask your tour operator software vendor”: http://blog.itravelsoftware.com/2014/04/11-questions-you-should-ask-your-tour-operator-software-vendor/

Find us on Facebook: https://www.facebook.com/itravelsoftware

Visit how iTravel Software can help you implement your travel software change: http://www.itravelsoftware.com/en/tour-operator-software.aspx

Try iTravel Software for FREE: http://www.itravelsoftware.com/en/order.aspx?naruci=1


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