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Chapter 3 “The Communication Process and You”

OHS

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Introduction

Communication begins within you How you perceive yourself, your

experiences and the world around you lays the foundation for social and professional communication

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Topics of Discussion

Perception Process Self-concept Dimensions of “self” Self-fulfilling prophesy Self-disclosure Johari Window Interaction styles

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Section 1 “Understanding Intrapersonal Communication”Self-talk

Most powerful impact in life

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Perception Process

Sensory

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Perception Process

Selective IntensityRepetitionUniquenessRelevance

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Perception Process

Managing selective perceptionStay alertStay focusedBlock out noiseMonitor selections

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Perception Process

Personal Factors that influence

Values

Beliefs

Culture

Perception Process

Personal Factors that influence

Bias – results from experience and culture, + or –

Prejudice – based on lack of information or misinformation, only

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Perception Process

Personal Factors that influence

Attitudes

Expectations

Perception Process

Personal Factors that influence

Knowledge

Communication skill

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Section 2 “Understanding Self as a Communicator

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Self-Concept

Factors that influence How you perceive others see and

treat you Your expectations and standards

for yourself How you compare yourself to

others

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Self-Concept

Interaction Scripts

I’m OK – You’re OK positive I’m Ok –You’re not OK possible negative I’m not OK – You’re OK possible negative I’m not OK – You’re not OK negative

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Self-Concept

Dimension of Self

Real

Perceived self

Ideal self

Public self

Defined by

Who you really are – the “real” you

Who you see yourself to be

Who you want to be now or in the future

The self you freely disclose to all

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Self-Concept

Dimension of Self

Private self

Professional self

Social self

Defined by

The self you do not share with others

Who you are on the job

Who you are when you interact with others

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Self-Concept

Dimension of self

Intellectual self

Emotional self

Defined by

The part that uses and acquires knowledge

The part that uses and processes feelings

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Self-Concept

Dimension of Self

Physical

Defined by

Includes athletic ability, gracefulness, coordination, attractiveness, health and well-being

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Self-Concept

Dimension of Self

Artistic

Defined by

The part that is creative and artistic

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Self-Concept

Building a positive self image Determine goals Set goals and write them down Post goals Positive self-talk Get support and feedback from others Believe you can Picture yourself succeeding

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Self-fulfilling Prophesy

Affected by Own self-concept and expectations What you think others expect of

you

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Self-disclosure

Appropriate for time, place or circumstance

Inappropriate for time, place or circumstance

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Johari Window

OpenThings you know

about yourself and you allow others to know

HiddenThings you know or

believe but don’t share with others

BlindInformation known

to others but not to you

UnknownAreas that neither

you nor others acknowledge or know

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Interaction Style

Open Openly communicate behaviors “ motivations “ feelings Willing to disclose a great deal Knows self through insight and

feedback

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Interaction Style

Blind Others know information about

you, but you aren’t aware of it Feedback can make you aware Don’t seek or learn from feedback Don’t use self-reflection

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Interaction Style

Hidden Things you know or believe but

don’t share Unwilling to take risks Keep a great deal undisclosed Provide little feedback to others

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Interaction Style

Unknown Neither you nor others know May be known but not

acknowledged May keep self and others in the

dark

Leaders

Appointed

Emerging

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Leadership Traits

Effective communication

Desire

Creative

intelligent

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Leadership Style

Authoritarian – quick decisions

Democratic – invites participation

Laissez-faire – gives up power

Balanced – task/relationships

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Leadership Power

Power Type Legitimate – assigned Reward – ability to repay Coercive – ability to force Expert – most knowledge

about how Informational – most

access to information Referent - respect

Problems Abuse Bribery Creates resentment Not recognizing expertise

of others Ethical

May be withdrawn

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Effective Leaders

Make others feel important Promote a vision Focus on task Respect others Admit mistakes Criticize in private Stay visible Celebrate achievement

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What This Means

The most important

component of communication is You!