11917 HP Care Pack PB · HP Care Pack Services Overview All prices exclude GST and are subject to...

HP CARE PACK

OCTOBER 2007

ContentsHP Care Pack Services Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Geographical Availability by Product Set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Key considerations when assessing support requirements . . . . . . . . . . . . . . . . . . . . . . 5

Support Continuum. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Where are you on the HP Support Continuum? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

VMware Capacity Planner Assessment Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

HP Education Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

ProLiant Servers and BladeSystems Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

HP BladeSystems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

HP Proactive Care Pack Services for ProLiant and BladeSystem Environments. . . . . . . . 11

HP Datacentre Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

StorageWorks Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Desktop / Workstation / Thin Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

HP Business Notebooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

iPAQ Pocket PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Printers (Mono LaserJet) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Printers (Colour LaserJet). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Printers (LaserJet Multi-functional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Printers (Versatile Printing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

HP Service Level Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

HP Care Pack Lookup Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Electronic Call Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

HP Care PackServices Overview

All prices exclude GST and are subject to change without notice. Pricing effective from 1st October 2007. | 3

HP Care Pack ServicesHP Care Pack services offer a great level of after sales service, convenience and cost savingsby outsourcing service issues – plus less storingand stocking of parts and onsite service stafffor enquiries.

HP Care Pack services represent the most preferredHP support and installation options that customers purchase year after year. They enable customers to select the right service and right level of supportto ensure their IT infrastructure has the availabilityrequired to meet their business needs.

HP Care Pack services are designed to be easilyadded at the time of the product sale. Making iteasy – with one part number and one upfront cost.

Use this guide to help you select an HP Care Packservice level for your equipment and location.

Considerations when choosing support• How long can your business afford to be

without your server?

• How long can your users afford to be withouttheir desktop or notebooks?

• Do you want your equipment sent away for repair or serviced onsite?

• When was the last time you assessed your IT environment for downtime recoverycapabilities?

• Do you need a guaranteed response time for service call-outs and repairs?

• Would you like professional help available when installing new hardware?

• Would you like one fixed cost upfront for all your IT support?

See pages 5, 6 and 7 which detail other considerations and HP’s advice for matchingequipment function with our support portfolio.

What if there is not a Care Pack service to suit?HP offers a range of customised support contractsand event based services. Contact your HP accountrepresentative to discuss these options.

Deploy your solution quickly and professionally; add hardware and software support; all with upfront competitive costs and HP’s expertise to make it happen

This guide does not include all Care Pack options available, visit www.hp.com/go/lookuptool for more.

4

HP ProLiant Servers or HP StorageWorksHP Care Pack services with Next Business Day (NBD) Response and 8 hoursresponse are available within 160kms of the CBD of Auckland, Hamilton,Rotorua, Wellington, Christchurch and Dunedin.

This includes the following locations (Whangarei, Tauranga, Whakatane,Gisborne, Napier, New Plymouth, Taupo, Wanganui, Palmerston North, Levin,Masterton, Greymouth, Timaru, Oamaru, Queenstown and Invercargill).

Business Notebooks, iPAQ Handheldsand Tablet PCsHP Care Pack services with a Return to HP service are available in Auckland,Hamilton, Wellington, Christchurch and Dunedin.

HP Care Pack services for the above with an onsite or pick up and return service are available in Ashburton, Auckland, Blenheim, Christchurch,Cromwell, Dunedin, Feilding, Gisborne, Greymouth, Hamilton, Hastings,Hawera, Invercargill, Kapiti, Kaitaia, Kaikohe, Levin, Lower Hutt, Masterton,Napier, Nelson, New Plymouth, Oamaru, Palmerston North, Porirua,Pukekohe, Rangiora, Rotorua, Taumarunui, Taupo, Tauranga, Te Awamutu,Thames, Timaru, Wanaka, Wanganui, Wellington, Whakatane, Whangarei.

Business Desktops, Workstations, Printing and MultifunctionHP Care Pack services for Business Desktops, Commercial Printers andWorkstations with a Next Business Day (NBD) Onsite, Next Business DayExchange and 8 hour Onsite Response service are available in: Ashburton,Auckland, Blenheim, Christchurch, Cromwell, Dunedin, Feilding, Gisborne,Greymouth, Hamilton, Hastings, Hawera, Invercargill, Kapiti, Kaitaia, Kaikohe,Levin, Lower Hutt, Masterton, Napier, Nelson, New Plymouth, Oamaru,Palmerston North, Porirua, Pukekohe, Rangiora, Rotorua, Taumarunui, Taupo,Tauranga, Te Awamutu, Thames, Timaru, Wanaka, Wanganui, Wellington,Whakatane, Whangarei.

Service HoursHP Care Pack service windows cover the followingtime periods:

8:30 am to 5:30 pm (9 hours)Monday to Friday, excluding NZ Public Holidays;

8:30 am to 9:30 pm (13 hours)Monday to Friday, excluding NZ Public Holidays;

24 hours, 7 days per week,including all Public Holidays

Note: Response times are only measured during the service window.

Response TimesHP Care Pack service response times for onsite support include:

6 hours from Call to Repair (6CTR) for hardware only2 hours4 hours8 hoursNext Business Day (NBD)

Geographical AvailabilityHP Care Pack availability is limited by geographydepending on the product type and service level required.

2 hours response is available within 20km of the CBD of Auckland, Hamilton, Wellington and Christchurch.

6CTR and 4 hours response (including Support Plus and Support Plus 24) are available within80km of the CBD of Auckland, Hamilton,Wellington, Christchurch and Dunedin.

Travel ChargesIf service is required outside of the coverage areas detailed above, a travel charge will be determined at the time of logging a service call, not at the time of purchase of the hardware or Care Pack. Next Business Day (NBD) HP Care Pack services can still bepurchased for hardware located outside of the coverage areas, but the travel charge will apply per call and response times will beon a best effort basis. This provides the ability to upgrade service levels or service length.

The following charges will apply:0 – 160km Price included in Care Pack 161 – 240km $360 + GST per call 241km + POA by case/per call

Please note service may be carried out by an Agent or Authorised Service Delivery Partner on behalf of HP.

Geographical Availability by Product Set

4 | All prices exclude GST and are subject to change without notice. Pricing effective from 1st October 2007.


Key considerations whenassessing support requirements

Equipment FunctionDevelopment/Test/Disaster Recovery (DR) SystemsUnplanned downtime can usually be tolerated. Sometimes higher service levels are appropriate closer to ‘go live’ or DR activation times.

Internal Business SystemsUnplanned downtime is an inconvenience to a business process, but not business crippling, e.g. internal mail server outage.

Customer Facing SystemsUnplanned downtime is customer visible and can result in a poor customer experience, e.g. failure of a call centre system.

High Revenue SystemsUnplanned downtime is expensive – lost revenue, lost market-share,loss of life, permanent brand damage. eg. system failure that results in factory production line outage.

Cost of Downtime

Treatment of Risk Pillars of High AvailabilityPeople, processes and technology working together proactivelyenables IT to maintain the highest levels of availability.

Business Availability RequirementAvailability level = planned + unplanned downtime per year

IT and Business Service Level Agreements (SLAs)Align the support service level with your IT & Business SLA

Cost of Downtime = Tangible + Intangible

Tangible Costs

Lost revenue

Lost production

Lost productivity

Penalties/Litigation

Lost customers

Restoration costs

Intangible Costs

Negative publicity

Customer dissatisfaction

Missed deadlines

The support service level can reduce risk by:• Reducing the impact of a problem• Reducing the probability of a problem occurring

RISK = IMPACT x PROBABILITY

AVAILABILITYAVAILABILITYTechnologyinfrastructure

Supportpartnerships

IT processes and people

Choose support service levels that help you minimise planned andunplanned downtime.



Support ContinuumA continuum of support services for hardware and softwareacross every business environment and demand.

Enhanced Reactive and Proactive

Avoid problems, maximise performanceand availability

Standard Reactive

Fix it fast, fi x it fi rst time

Standard ReactiveSummary• Comprehensive parts and labour support service across hardware and software platforms• Choice of coverage windows and response times• Staff Access to electronic web tools

Outcomes• Peace of mind from the product manufacturer for support across non-critical infrastructure

NextBusiness Day

Return to HP

Support PlusBusiness Day

Support Plus24 x 7

Call-to-Repair ProactiveEssentials

Proactive 24

Critical Service

Call to Repair

Proactive 24 and Proactive EssentialsSummary• Proactive, personalised onsite support• Operational and technical advice• Flexible technical service days• Standard reactive support features

Outcomes• Augment in-house IT skills• Established HP technical relationship with your IT team• Improve IT operational effectiveness• Optimise existing technology investment

Summary• Proactive, personalised onsite support focused on high availability• Assigned support team• ITIL and industry best practice sharing• Proactive patching and fi rmware management• Change management planning and assistance• Priority access to HP support resources• Active problem resolution management• Committed hardware repair time• Real time event monitoring

Outcomes• Proactive planning and management of change• Improved availability, performance and security of business critical infrastructure• Fast resolution of any unplanned outage• Improved business/IT relationship• Single point of contact for selected third party support partnerships

Critical Service

Summary• Immediate mobilisation of HP support resources for critical hardware faults• Enhanced part inventory management• Committed hardware repair time

Outcomes• Fast resolution of hardware faults minimising unplanned downtime and business interruption• Alignment with restoration based IT business service levels


Where are you on the HPSupport Continuum?


VMware Capacity PlannerAssessment Service


HP Education Services

HP Education Services provide training to customers and can be included as partof the overall HP solution.

HP Care Pack Total EducationThis HP Care Pack service provides the customer with a credit of educationservices to use for any HP scheduled courses in New Zealand.

HP Care Pack Total Education is available in $1000 increments with no uppermaximum, and each is valid for one year from date of purchase.

HP EducationU4993E HP Care Pack – Total Education $1,000+GST

For more information, including course schedules, check out the revamped homepage at www.hp.co.nz/education

HP Care Pack virtualisation services enable you to easily offer the HP VMwareCapacity Planner Assessment Service to your customers.

Optimising IT Server infrastructure is essential to maintain peak efficiency andproductivity of your customer’s business. This service helps get a detailed viewof the customer’s current server environment and recommend changes that canmaximise the current server environment through HP consolidation and virtualisation solutions. This assessment can help maximise current infrastructure and plan for future changes.

This service is available in 3 packages:50 server assessments, 200 server assessments and 1000 server assessments.

UF811E HP VMware Capacity Planner Assessment Service – 50 Servers** $13,500

UF812E HP VMware Capacity Planner Assessment Service – 200 Servers $22,000

UF813E HP VMware Capacity Planner Assessment Service – 1000 Servers $42,000

** This service is support for the collection of data from multi-vendor Wintel platforms as certified bythe VMware Capacity Planner tool.

Service DatasheetPlease refer to the Service Datasheet for full servicedetails – available on Partner Portal.

More InformationFor more information on this service please email [email protected]


�inherent warranty

U4618E $2,332

U4617E $848

HP Care Pack - ProLiant Servers and BladeSystems Servers

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ML110 G4& ML115 ML150 G3 ML310 G4 ML350 G5 ML370 G5

Installation

Hardware Installation

Hardware Installation & Startup

3 Years Parts & Labour, 6 hr Call-to-Repair,24 hrs coverage, 7 days per week

3 Years Parts & Labour, 4 hr Onsite Response,24 hrs coverage, 7 days per week

3 Years Parts & Labour, 4 hr Onsite Response, 9 hrs coverage, Mon-Fri

3 Years Parts, 3 Years Labour, 3 Years Next BusinessDay Response, 9 hrs coverage, Mon-Fri

3 Years Parts, 1 Year Labour, 1 Year Next BusinessDay Response, 9 hrs coverage, Mon-Fri

1 Year Parts, 1 Year Labour, 1 Year Next Day Onsite Response, 8 hrs coverage Mon-Fri

U4436E $1,049

U4435E $672

U4433E $224

U4444E $485

U8194E $1,004

U8193E $672

U8172E $497

U8184E $224


U8195E $485

U4448E $1,416

U4447E $898

U6082E $601

U4445E $299

U4456E $485

U4457E $1,969

U4514E $1,408

U4513E $749

U6112E $601

U4522E $485

U4523E $1,969

U4530E $2,239

U4529E $1,422

U6127E $888

U4538E $485

U4539E $1,969


�inherent warranty �inherent warranty

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DL140 G3& DL145 G2

DL320 G5& DL320s DL360 G5 DL380 G5

& DL385 G2DL365


Installation


Hardware Installation & Startup

3 Years Parts & Labour, 6 hr Call-to-Repair,24 hrs coverage, 7 days per week


3 Years Parts & Labour, 4 hr Onsite Response,9 hrs coverage, Mon-Fri

3 Years Parts, 3 Years Labour, 3 Years Next BusinessDay Response, 9 hrs coverage, Mon-Fri

3 Years Parts, 1 Year Labour, 1 Year Next BusinessDay Response, 9 hrs coverage, Mon-Fri

1 Year Parts, 8 hrs coverage Mon-Fri

U9511E $1,049

U9510E $716

U9508E $254

U9520E $485

U4482E $1,416

U4481E $898

U5992E $601

U4479E $299


U4490E $485

U4491E $1,969

U4498E $1,416

U4497E $824

U6007E $601

U4506E $485

U4507E $1,969

U4506E $485

U4507E $1,969

U4546E $2,239

U4545E $1,422

U6022E $888

U4554E $848

U4555E $2,332

U4498E $1,416

U4497E $824

U6007E $601

DL580 G5& DL585 G2

U4609E $3,953

U4608E $2,359

U6052E $1,682

�inherent warranty �inherent warranty�inherent warranty�inherent warranty

A full range of 3, 4 and 5 year support options for servers are available, including ProLiant Essentials, VMware,Linux and Microsoft support. Visit www.hp.com/go/lookuptool to search for HP Care Pack options.

standard warranty = �inherent warranty


Care Pack Coverage


HP BladeSystem Readiness Assessment UE234E $4,470

Installation & Startup for HP BladeSystem Infrastructure(includes OS + ICE) UF817E $5,040 UE602E $6,300

Installation & Startup for HP c3000 (OS only) UF818E $2,435

HP Enhanced Network Installation and Startup Service for HP BladeSystem Switches UF814E $3,289 UE603E $5,004

Installation -- Additional Server Blades into an existing Enclosure UE493E $265

Installation -- Storage Blade UF213E $400

New Rack Installation U2871E $485 U2871E $485

3 Years 4-Hour, 13x5 HW Support UH310E $1,220 UE478E $1,504 UE458E $487

4-Hour, 24x7 HW Support UH311E $1,510 UE479E $1,854 UE459E $683

4-Hour, 24x7 HW + SW ICE Support UF540E $2,700 UH322E $4,170

6-Hour, 24x7 Call-to-Repair UH312E $2,440 UE480E $2,972 UE460E $1,302

5 Years 4-Hour, 24x7 HW Support UH319E $2,940 UE479E $1,854 UE467E $1,647

6-Hour, 24x7 Call-to-Repair UH320E $4,420 UE480E $2,972 UE468E $2,638

1 Year HP Proactive BladeSystem Service UF783E $21,720

Servers & Enclosuresc-7000 Enclosurec-3000 Enclosure c-Class Server

HP Care PackServices CoverageServer Support: HP Care Pack Services includes the ProLiant Server Blade and all HP branded hard-ware options qualified for the server, purchased atthe same time or afterwards, inside the server.

Enclosure Support: HP Care Pack services forc3000 & c7000 Enclosures cover the enclosure,power supplies & fans. HP qualified rack optionsare covered by these services when installed withinthe same rack. HP supported c-Class enclosuredevices including Pass Thru, Ethernet interconnectand Virtual Connect modules are also covered by the c3000 & c7000 enclosure HP Care Pack services.

HP BladeSystems

Integration, Installation and Startupfor HP BladeSystem InfrastructureHP Installation and Startup Service for HP BladeSystem Infrastructure deliversintegrated hardware and software implementation that includes:• Remote service planning• Onsite deployment of hardware and software• Installation verification testing• Customer orientation

Hardware deployment covers the installation of a single HP BladeSystem enclosure, including blade servers (up to 16), direct attach storage blades, upto 8 single wide interconnects, Virtual Connect modules, and power options.

The c-Class Software deployment element includes the installation and configuration of HP BladeSystem Management Suite, and the deployment of up to two operating system editions of either Windows® or Linux®, usingscripted operating system installation software.

HP Enhanced Network Installation and Startup Service for HP BladeSystemSwitches provides advanced configuration and testing of BladeSystem interconnect and Virtual Connect devices to ensure correct implementation of network protocols and access to advanced features which can enhancethe performance, scalability, and reliability of the data centre network.

HP strongly recommends the servers and enclosures have the same Care Pack service level.


HP Proactive Care PackServices for ProLiant and

BladeSystem Environments

HP 3 month Blade Proactive Service UF782E $9,950

HP 1 yr Ext Blade Proactive Service UF783E $21,720

HP 3 yr Ext Blade Proactive Service UF784E $54,960

HP c-Class BladeEnvironment Care Pack Part Number Price

HP 3 month ProLiant Proactive Service UF779E $9,950

HP 1 yr Ext ProLiant Proactive Service UF780E $21,720

HP 3 yr Ext ProLiant Proactive Service UF781E $54,960

HP ProLiant ServerEnvironment Care Pack Part Number Price


Optimise the performance of an existing ProLiant or BladeSystem environment and get advice on best practice. As IT equipment has become more reliable, it is estimated that 80% of unplanned downtime isnow due to people and processes – downtime that is not addressed by standard hardware and softwaresupport. HP Proactive Service provides the framework and deliverables to develop better performing ITsystems and environments by proactively improving technology performance and change management.

The new Proactive Service Care Pack can be sold with new product or into an existing environment to help optimise performance. The proactive support will cover all hardware across the environment, regardless of number of servers or enclosures.

This service features an assigned Account Support Manager, account planning, operational and technical advice, system health check and one additional proactive activity such as tool integration, virtualisation workshop, best practice evaluation or patch/firmware base-lining. (Full details are in the service datasheets).

The Care Packs are available for 3 month, 1 year or 3 year terms.

Service LimitationsThese Care Packs are available for equipment located within 80kms of Auckland, Hamilton, Wellingtonand Christchurch.

The number of service delivery days are pre-set and the deliverables defined. Customers with large environments, multiple locations or multiple operating systems may need to purchase a service that differsfrom the one described.

HP highly recommends that hardware and software support Care Pack options are sold in conjunctionwith the Proactive Care Pack.




HP Datacentre Services deliver the expertise to build or upgrade your business’ facility in support of their performance and business goals.

HP Datacentre Services

BladeSystem SiteReadiness Assessment UE234EThe HP Thermal Quick AssessmentService provides an entry-levelassessment of the customer’s data centre cooling, including a gap analysis & written reporthighlighting best practices and quick wins. It is based oninterviews with customer staff and HP observations of the customer’s data centre coolingenvironment.

Datacentre ThermalAssessment - 2D HB691A1• Use sophisticated modeling

tools and techniques to determine optimal data centre configuration

• HP recommends changes to optimise thermal conditions and reclaim capacity, postponing or eliminating the need for costly mechanical upgrades

Standard ComputerRoom Assessment H4825AA• Based on standards and best

practices

• Targeting computer room environment

• 2 day onsite review

• Summary Report

ComprehensiveDatacentre Assessment HA536A1• Quantitative Analysis of DC

infrastructure with detailedreport

• Benchmarked to AustralianStandards and Industry bestpractice

How to choose the right HPData Centre Assessment:BladeSystem Readiness Assessment• Purchasing a HP BladeSystem

• Needing to confirm suitability of the facility for high density servers

Thermal Assessment• Overcoming hotspots and thermal issues

• Wanting to reduce energy costs

• Needing to reclaim cooling capacity to increase server density

Standard Computer Room Assessment• Needing to identify risks and deficiencies

that may cause unplanned downtime to a computer room, telecommunications room or network closet

Comprehensive Data Centre Assessment • Needing to identify risks and deficiencies that

may cause unplanned downtime in a data centre facility with a high availability rating

• Requiring quantitative analysis and risk assessment of environmental issue(s); Needing compliance with industry best practice

�inherent warranty �inherent warranty �inherent warranty

MSL6052 &MSL6060

Tape Library

U2863E $6,375

U2864E $7,500

U4824E $374


MSL8096Tape Library

UF839E $7,500

UF840E $8,250

U4824E $374



opt.

HP Care Pack - StorageWorks Support



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Ultrium External LTO 232, 448, 460, 920,

960 and 1840

DAT 40, 72, and 160Tape Drives

Ultrium LTO TapeAutoloaders

232, 448 and 920

3 Years Parts and Labour, 4 hr Onsite Response,24 hrs coverage, 7 days per week

3 Years Parts and Labour, 4 hr Onsite Response, 13 hrs coverage, 5 days per week

3 Years Parts and Labour, Next Business DayResponse, 9 hrs coverage, Mon - Fri

3 Years Parts Exchange

H4617E $625 H4616E $293

H3157E $399 H3155E $180

H5526E $645

H4622E $713 U2068E $335 H4624E $945

Hardware InstallationInstallation U2090E $374 U2090E $374

HP DAT TapeAutoloaders 72x10

(AE313B)

UD849E $1,881

UD848E $1,486

UD850E $2,377

U2090E $374U2090E $374

Tape Drives and Autoloadersop

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MSL2024Tape Library

MSL4048Tape Library

MSL6026 &MSL6030

Tape Library


3 Years Parts & Labour, 4 hr Onsite Response, 13 hrs coverage, 5 days per week

3 Years Parts & Labour, Next Business Day Response,9 hrs coverage, Mon - Fri

UE298E $1,680 UD834E $2,145 U2860E $3,750

UE296E $1,980 UD835E $2,590 U2861E $4,500

Tape Libraries

Hardware InstallationInstallation U4823E $374 U4823E $374U4823E $374


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AiO400 1TB SATA StorageSystem (AG502A)

AiO600 Storage System(AG550A, AG539A, AG544A

& AG726A)

3 Years Support Plus

3 Years Support Plus 24 UE977E $3,018 UE985E $3,687

UE976E $2,194 UE984E $2,437

All-in-Ones

Hardware Installation UF285E $498

AiO 1200 SAS/SATA

UG009E $3,730

UG008E $2,470

UF285E $498

AiO SB600c

UH083E $4,133

UH082E $2,740

UF285E $498UF285E $498




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MSA 20/30/50 MSA 60/70 MSA 500 G2



3 Years Parts & Labour, Next Business Day Response,9 hrs coverage, Mon - Fri

3 Years Parts Exchange

U8129E $1,870 UF302E $2,860

U8128E $1,120 UF301E $1,712

U6455E $1,432

U8130E $2,171 UF303E $3,319 UH003E $2,523

Hardware InstallationInstallation U8132E $675 U6458E $675U8132E $675

MSA Drive Enclosures

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DL100 G2Storage Server

excludes Data ProtectionStorage Server

ProLiant ML310 G4Storage Server

ProLiant DL320sStorage Server

ProLiant DL380G5 Storage Server

Base and SAN Ready Models

3 Years Parts & Labour, 6 hr Call-to-Repair,24 hrs coverage, 7 days a week

3 Years Support Plus

3 Years Support Plus 24

3 Years Parts & Labour, Next Business Day Onsite Reponse, 8 hours coverage, Mon-Fri

3 Years Parts, 1 Year Labour and 1 Year NBDOnsite Response, 8 hours coverage, Mon-Fri

1 Year Parts & Labour, Next Business DayOnsite Reponse, 8 hours coverage, Mon-Fri

UD446E $1,828 UD553E $2,659

UD556E $3,322 UF992E $2,240

UD447E $2,345 UD554E $3,522

UF990E $2,680 UD574E $2,583

UD575E $3,826UF991E $3,690

UD577E $3,443

Hardware InstallationInstallation U7986E $675 U7986E $675 U7986E $675 U7986E $675 U7986E $675U7986E $675

ProLiant DL380 G5Storage Server

Storage Included Models

UH599E $3,173


UH600E $3,939

UH601E $3,767

ProLiant DL585 G2Storage Server

UF999E $6,410

UF998E $4,080

UG001E $6,520

ProLiant Storage Servers

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MSA 1000 G2 SMBor SAN Starter Kit(Part #AG525A or

353803-B23)

MSA 1000 G2 SMBHigh Availablity Kit(Part #AG526A or

397079-B22)

MSA 1500 G2 SAN SCSI or SATA SAN Starter Kit and MSA1500i (Part #AE326B, AE327B,

AD593A and AD594A)



3 Years Parts & Labour, Next Business Day Response, 9 hrs coverage, Mon - Fri

U6356E $2,429Support includedin Care Pack forbase starter kit

Support includedin Care Pack forbase starter kit

U6357E $2,769

U6355E $1,943

UB154E $4,351

UB155E $5,164

UB153E $2,322

MSA 1500High Availability Kit

(Part #AE328B)

MSA 1000 and MSA 1500

Installation and StartupInstallation UC717E $737 UA868E $2,471 UC717E $737UA868E $2,471opt.

NOTE: 1) Individual components that make up the SAN starter kits each have their own inherent warranty levels.

2) EVA 4000, 6000, 8000 support options are available via HP quotation.


HP Care Pack - StorageWorks Support

�inherent warranty�inherent warranty

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B-Series 8 Port Switch B-Series 16 Port Switch B-Series 32 Port Switch



3 Years Parts, 3 Years Labour, 3 Years NBDResponse, 9 hrs coverage, Mon-Fri

1 Year Parts, 1 Year Labour, 1 Year Next DayOnsite Response, 8 hrs coverage, Mon-Fri

U2088E $1,027

U2089E $1,171

U5971E $822

H4620E $3,582

H4621E $4,084

UA259E $6,428

UA258E $3,765U5972E $1,882

UA260E $7,328

Hardware InstallationInstallation U5988E $749 U5988E $749 U5988E $749

SAN Infrastructure

opt.

B-Series 64 Port Switch

H5546E $13,618

H5545E $7,427

H5547E $16,096

U5990E $1,498




HP Business Notebooks




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dx22xx, dx23xx, dx7300& dx7400 Series Desktop

(incl. Monitor**)

dc5750, dc7700& dc7800 Series Desktop

(incl. Monitor**)

xw4xxx, xw6xxx,xw8xxx & xw9xxxSeries Workstations

(excl. Monitor)

Installation Hardware Installation (Basic) - per unit


3 Years Parts, 3 Years Labour, NBD Response, 9 hrs coverage, Mon-Fri

3 Years Parts, 1 Year Labour, 1 Year NBD OnsiteResponse, 8 hrs coverage, Mon-Fri

5 Years Parts & Labour, NBD Response, 9 hrs coverage, Mon-Fri



U4857E $295

U4853E $170

U7922E $298

U7924E $420

U7896E $187

U7898E $280

U7942E $228

U7944E $456

U4865E $110

U4864E $269

U4865E $110

U4873E $269

U4876E $187

2510p / 2710p / 6910p /8510w / 8710w /

8510p / 8710p

3 Years Parts, Labour, 4 Hour Onsite Response,9 hrs coverage, Mon-Fri


1 Year Parts & Labour, Return to HP,9 hrs coverage, Mon-Fri

4 Years Parts, Labour, NBD Onsite Response,9 Hours coverage, Mon-Fri

5 Years Parts, Labour, NBD Onsite Response,9 Hours coverage, Mon-Fri

Global

Installation

3 Years Parts, Labour, Global NBDResponse, 9hrs coverage, Mon-Fri

Hardware Installation (Basic) - per unit

U7861E $300

U7860E $160

U7876E $490

U7875E $370

U7840E $380

U7843E $110

6515b / 6710b / 6715b/6720s/530

U4391E $230

UC909E $350

U7843E $110

Desktop Workstation

t5100, t5500 & t5700

U7931E $155

U7933E $261

U7843E $110

Thin Client

U4849E $139

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iPAQ hx2190, hx2790,hx2490, rx4540, rx4240 iPAQ hw6965

3 Years Parts & Labour, Pickup and Return Service,9 hrs coverage, Mon-Fri

3 Years Next Day Exchange Service, 9 hrs coverage, Mon-Fri

1 Year Next Day Exchange Service, 9 hrs coverage, Mon-Fri

1 Year Parts & Labour, Return to HP Service, 9 hrs coverage, Mon-Fri

U4998E $160

U4432E $76

U7846E $145

U7845E $205

U7844E $98

Desktop / Workstation / Thin Client

iPAQ Pocket PC

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** Includes HP Monitor 20" or below, CRT or TFTNOTE: HP Care Pack services for Desktop and Thin Client without monitor and monitor only are available, please see the HP Care Pack Look up tool at www.hp.com/go/lookuptool to find options.


NOTE: Notebook Care Packs listed DO NOT include HP Monitor, these Care Packs are available, please see the HP Care Pack Look up Tool at www.hp.com/go/lookuptool.


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HP Care Pack - Printers

standard warranty = �inherent warranty---

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HP Color LaserJet 1600 & 2600n

3 Years Parts, Labour & 4 hr Onsite Response Mon - Fri, 8.30 am - 5.30 pm

3 Years Parts, Labour & NBD Onsite Response Mon - Fri, 8.30 am - 5.30 pm

3 Years Parts, Labour & NBD Exchange Service Mon - Fri, 8.30 am - 5.30 pm


1 Year Parts, Labour & NBD Onsite Response Mon - Fri, 8.30 am - 5.30 pm

1 Year Return to HP

UC733E $129

HP Color LaserJet2605 Series

UC733E $129

H4513E $250

H3110E $300

H4513E $250

H3110E $300

H4513E $250

H3110E $300

H4513E $250

H3110E $300


UE195E $199

HP Color LaserJet3000/3600/CP3505 Series

U8037E $199

UE196E $269 U8054E $249

Hardware Installation and Network Configuration

Installation


Colour LaserJet

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3 Years Parts, Labour & NBD Exchange Service Mon - Fri, 8.30 am - 5.30 pm



1 Year Return to HP


H3113E $299 H5549E $499

U3795E $429 U3797E $699

H4515E $250

H2872E $300

H4515E $250

H2872E $300

H4515E $250

H2872E $300

H4515E $250

H2872E $300


U6487E $2,010

HP Color LaserJet CP4005 Series

UG825E $280

U8058E $2,730 UG828E $320


Installation


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Note: New Zealand in country warranty may differ from global warranty and is only applicable in New Zealand.


�inherent warranty �inherent warranty �inherent warranty �inherent warranty �inherent warranty

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HP LaserJetP2014





1 Year Return to HP

H5473E $49

H4513E $250

H3110E $300

UC741E $250

UC742E $300

UC741E $250

UC742E $300

UC741E $250

UC742E $300

UC741E $250

UC742E $300

H7617E $499

H7621E $550

HP LaserJet P300x Series

U3791E $129

HP LaserJet4250 Series

H5479E $179

HP LaserJet 4350 Series

U3469E $179

HP LaserJet5200 Series

U3469E $179

HP LaserJet9040 and 9050

Series

H7694E $2,028

U4664E $259 U4665E $259 U4665E $259


Installation


Mono LaserJet

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HP LaserJet3050/3052/3055

mfp

HP LaserJet3380, 3390 and

3392 mfp

HP LaserJetCM1015/CM1017

mfp

HP LaserJet3035 mfp





1 Year Return to HP

U9811E $99

UG823E $156

H5478E $179

UE688E $499

HP LaserJet3027 mfp

UF008E $499

UE685E $399UE201E $179 UF005E $399

H4513E $250

H3110E $300

H4513E $250 U2009E $250

H3110E $300

H4513E $250

H3110E $300

H4513E $250

H3110E $300

HP LaserJet2820/2840 mfp

UA304E $299

UA337E $179

U2010E $350

U2009E $250

U2010E $350

LaserJet Multi-functional

Installation




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HP LaserJetM4345 mfp



HP LaserJet9040/9050 mfp





1 Year Return to HP

H7668E $599

U4845E $799

UE719E $799

UE996E $949 U8053E $2,090UE673E $1,199

HP LaserJet9500 mfp

U3798E $3,503

H7685E $1,690UE670E $899 H4597E $2,420

U2009E $250

U2010E $350

U2013E $250 U2013E $250 U2013E $250

U2014E $350U2014E $350

U2013E $250

U2014E $350

HP LaserJet4730 mfp

HC116E $1,525

HC113E $1,025

U2009E $250

U2010E $350 U2014E $350

Installation




�inherent warranty �inherent warranty �inherent warranty �inherent warranty �inherent warranty

�inherent warranty �inherent warranty �inherent warranty �inherent warranty


�inherent warranty �inherent warranty �inherent warranty �inherent warranty


HP Care Pack - Printers


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HP Business Inkjet 1200


3 Years Parts & Labour, NBD Exchange Service,Mon - Fri, 8.30 am - 5.30 pm

1 Year Return to HP

U6491E $235

Versatile Printing

Installation



HP Business Inkjet 2800

H7674E $320

U6492E $49 H7672E $299

H4513E $250

H3110E $300

H4513E $250

H3110E $300

HP OfficeJet PROK5300 & K5400 Series

UG469E $65

HP DeskJet 460cb

UG455E $70


HP OfficeJet PRO K850Series & L7380/L7580

All-in-One's

UG471E $120



Onsite Service 2 hr ResponseAn HP Authorised representative will arrive at the customer’s site to begin hardwaremaintenance service within 2hrs after the service request is logged, if this time fallswithin the contracted coverage window. Only available for locations within 20km ofan Authorised HP Service Provider, unless agreed otherwise by HP.

Onsite Service 4 hr ResponseAn HP Authorised representative will arrive at the customer’s site to begin hardwaremaintenance service within 4hrs after the service request is logged, if this time fallswithin the contracted coverage window. Only available for locations within 80km ofan Authorised HP Service Provider, unless agreed otherwise by HP.

Onsite Service NBD Response An HP Authorised representative will arrive at the customer’s site to begin hardwaremaintenance service the Next Day after the service request is logged and for whichthere is a contracted coverage window. Only available for locations within 160kmof an HP Authorised Service Provider, unless agreed otherwise by HP.

6 hr Call to RepairHP will use commercially reasonable efforts to return the covered hardware to operating condition within 6hrs of the initial service request. Service is available24hrs per day, Monday through Sunday, including HP holidays. Only available inAuckland, Hamilton, Wellington, Chistchurch and Dunedin, within 80km of an HPAuthorised Service Provider, unless agreed otherwise by HP.

Global Next DayThis package includes onsite hardware support with a next business day responsetime and a delivery window of 9 hours during standard office hours and days asspecified in the country of service. Service for this package may be requested in several specified countries around the world.

HP Return ServiceThis package includes offsite hardware support at an HP authorised Repair Centreduring business hours of 8.30am to 5.30pm Monday to Friday excluding public holidays with a standard Turn-Around-Time of 3 full business days on receipt of theequipment from the customer. After remote diagnosis and support the customer willdeliver the faulty unit to the Repair Centre. HP will return the repaired or replacedunit to the customer. Turn-Around-Time is measured from when the unit arrives at theRepair Centre until it is ready for return-shipment to the customer.

HP Pick up and Return ServiceThis package includes offsite hardware support at an HP authorised Repair Centreduring business hours of 8.30am to 5.30pm Monday to Friday excluding public holidays with a standard Turn-Around-Time of 3 full business days on receipt of the equipment from the customer. After remote diagnosis and support HP will pick-up the faulty unit at the customer site. HP will return the repaired or replacedunit to the customer.

Exchange ServiceAfter remote diagnosis and support HP will, if necessary, ship a replacement unit to the customer by the next contracted business day. The customer will return thefaulty unit using the pre-paid shipment label and container provided by HP together with the replacement unit.

Support PlusThis package includes: onsite hardware support with a 4 hour response time and a delivery window of 13 hours during business hours of 8.30am to 9.30pm Mondayto Friday excluding public holidays. Software Support with a service window of 13 hours during business hours of 8.30am to 9.30pm Monday to Friday excluding public holidays. Software Information, License to use new versions of software anddistribution of software updates.

Software SupportThis package includes: Software Technical Support with a service window of 9 hours during business hours of 8.30am to 9.30pm Monday to Friday excluding public holidays. Software information, license to use new versions of software and distribution of software updates. Enterprise products only.

Software Product UpdatesThis package provides Software Information, license to use the new version of software, and the distribution of software updates. Enterprise products only.

InstallationThe package will provide for the basic installation of either a product or technology.It will include a call from an HP service specialist to ensure any service prerequisitesare met and to schedule the date of the delivery of the service, which consists of:the basic installation of hardware and/or software per the product documentation.

Installation & Start UpThe package will provide for the custom installation and startup of either a product or technology. It will include a call from an HP Service Resources to ensure any prerequisites are met and to schedule the date of the delivery of the service, which consists of: the custom installation of hardware and/or software, configuration/reconfiguration activities and a knowledge transfer to the Customer. The specific activities to be performed will be denoted in the Customer Service Description and/orData Sheet documents and will be reflected in the associated Service Delivery Guide.

NotesContinuous Effort (CE) – for all Same Day onsite service levels.Where practical, a HP technical specialist will remain onsite until the problem is resolved. If the resolution is delayed for reasons beyond HP’s control continuouseffort will not apply.

Reasonable Commercial Effort (RCE) – All Service levels except 6hr Call to Repair.HP makes no response time guarantee, but will make a reasonable commercial effort to meet the specified onsite response times.

Telephone response After a call has been logged with the HP Care Centre a Service Engineer willrespond to the customer by telephone.

Onsite response After a call has been logged with the HP Care Centre a Service Engineer will use their best efforts to provide a time to repair/resolve the problem onsite.

Note: 4 hour response – The customer must be located within 80km of CBD of Auckland, Hamilton, Wellington, Christchurch and Dunedin.

2 hour response – The customer must be located within 20km of the CBDof Auckland, Hamilton, Wellington and Christchurch.


HP Service Level Descriptions

Full Service Data Sheets can be found on the HP Partner Portal www.hp.co.nz/partnerportal or by emailing [email protected]

19

Contact InformationHP Care Pack Support0800 664 747

Standard Warranty Support0800 449 553(only use this option if you do not have an HP Care Pack)

For HP Care Pack registration or enquiries please [email protected] phone 0800 859 685

When making a support call,please ensure you have thefollowing information:1. Faulty equipment serial number and

HP Care Pack Registration Number.

2. Equipment brand and model.

3. Contact name and contact details.

4. Location of faulty equipment.

5. Description of problem.

6. Priority of the support call.

7. Any other relevant information.(eg. your helpdesk reference number, etc)

HP Care Pack Lookup ToolWith the HP Care Pack Lookup tool, using an HP product part number or product description, you can easily find the following HP Care Pack service levels:

• Warranty extensions – 3, 4 or 5 year options

• Warranty enhancements – Next Day, Same Day, Call to Repair

• Post Warranty – 1 year extensions

• Installation and Startup

• Single Event Services

This site has all available New Zealand HP Care Pack part numbers and current list prices.

Note: If you can't find the service level or product you need in the HPCare Pack Warranty Enhancement Guide or the HP Care Pack Lookuptool, please email [email protected]

www.hp.com/go/lookuptool

More Information

Electronic Call LoggingThis tool is available for logging calls on products with Standard Warrantyor Care Pack support.

Customers have the ability to:

• Check on the progress of support calls

• Add further information to existing support calls

• Get a summary of previous calls

• Log cases by either product number and serial number, or Care Pack registration number

www.itrc.hp.com

Pricing excludes GST and is subject to change without notice. The information contained herein is subject to changewithout notice. The only warranties for HP Product and Services are set forth in the express warranty statementsaccompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.All brand and product names are trademarks or registered trademarks of their respective companies.(E.&O.E). ©2003 Hewlett Packard Company. Doc No. MC7128/0703

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