12032015 - SVE @ TISS - B.Voc (BFSI) - Curriculum

Academic Regulations, Course Structure and Detailed Syllabus

Bachelor’s Program in Vocational Education (BFSI)

(B.Voc - BFSI) -

(Effective for the students admitted by the SVE @ TISS from the Academic Year 2015)

Vertical Anchor

Stratadigm Education & Training Pvt. Ltd. 3rd Floor, Kodali Central Transport Road, Near Diamond Point

Secunderabad – 500 009, Telangana, INDIA

www.stratadigm.biz

Page 2 of 23 B. Voc. (BFSI)

Academic Regulations for B.Voc. (BFSI) The 6-semester, 3-years, Bachelor’s Program in Vocational Education (Banking, Financial Services & Insurance) of the School of Vocational Education at Tata Institute of Social Sciences (Deemed University) shall be conferred on candidates who are admitted to the program and fulfil all the requirements for the award of the Degree. 1.0 The Background The Tata Institute of Social Sciences (TISS) was established in 1936 as the Sir Dorabji Tata Graduate School of Social Work. In 1944, it was renamed as the Tata Institute of Social Sciences. The year 1964 was an important landmark in the history of the Institute, when it was declared Deemed to be a University under Section 3 of the University Grants Commission Act (UGC), 1956. In December 2011, Tata Institute of Social Sciences set up the School of Vocational Education (SVE) to provide immediate and definite interventions to improve the lives of the disadvantaged and marginalized youth, especially who are excluded by the formal school education system, through appropriate vocational training programs. It has been set up with a vision of creating an ecosystem that would bring back the dignity of labour and create sustainable sources of income. This project has been initiated under the aegis of All India Council for Technical Education (AICTE) proposed by the Ministry of HRD, Government of India. Stratadigm Education & Training Pvt. Ltd., which is one of India’s leading providers of Banking, Financial Services and Insurance (BFSI) education has been appointed as the Vertical Anchor for the BFSI vertical by SVE-TISS. Stratadigm will offer long-term (Bachelor’s in Vocational Education) and short-term (Diploma and Certificate courses) in the ‘work-integrated programme’ model specified by AICTE. 2.0 Program Objectives:

• To provide students a new option at the under-graduate level – an industry-focused, employment-oriented curriculum

• To help students pursue their graduate program studies while pursuing regular employment or paid internships

• To create the community college eco system envisaged by AICTE and the University • To assist students find suitable employment after successful completion of the

program 3.0 Eligibility for Admissions: Admission to the above program shall be made subject to the eligibility, qualifications and specialization prescribed by the University from time to time. The following are the eligibility criteria for candidates seeking admission to the program

• Students who have completed their XII (Class 12) from an accredited Board of any of the State Governments or CBSE/ICSE/NIOS (National Institute of Open Schooling).

4.0 Medium of instruction:

• The program will be delivered English and partly in local vernacular language.


5.0 Delivery Methodology: The program will be delivered using a mix of:

• Instructor-led classroom sessions: Classroom sessions delivered by experienced Stratadigm faculty.

• Self-Study Workbooks (SSW):

Workbooks written in an easy-to-understand format with a number of practical examples, business situations and business conversations. The Workbooks are highly practice-oriented and focus on the applications of banking concepts.

• Other Online Resources: Students will have access to additional courseware, quizzes, mock-tests and a host of other resources on the Stratadigm Learning Management System, which they can access using their unique access credentials.

6.0 Award of the Degree

6.1 A student shall be declared eligible for the award of the Degree as per AICTE and the University norms. Broadly, the structure is envisioned as follows:

• A student completing the requirements of the first year of the course will

be awarded a Diploma (corresponding to NSQF level 5) • A student completing the requirements of the first year and the second

year of the course will be awarded an Advanced Diploma (corresponding to NSQF level 6)

• A student completing the requirements of all 3 years of the program will be awarded the Degree (corresponding to NSQF level 7)

7.0 Attendance: 7.1 Candidates shall put in attendance at the College for not less than 75% of the

total number of working days. 7.2 Condonation of shortage of attendance shall be granted only on genuine and valid

reasons on representation by the candidate with supporting evidence and shall be at the sole discretion of the University.

8.0 Evaluation: The performance of the candidate in each semester shall be evaluated subject-wise, with a maximum of 100 marks on the basis of Internal Evaluation and Semester Examination. 8.1 For the theory subjects 70 marks shall be awarded based on the performance in

the Semester Examination and 30 marks shall be awarded based on the Internal Evaluation.

8.2 Internal evaluation will be based on the following: a. Active participation in the classroom – 5 marks b. Timely submission of assignments – 5 marks c. Completion of class exercises - case studies, quizzes, domain games,

and situation analysis exercises etc. – 10 marks d. Marks scored in the mid-term assessment, which will have a maximum

of 50 marks each – 10 marks 8.3 Final Semester Exam Pattern – The final exam for 70 marks will assess the

students’ understanding of the subject on the following parameters:


a. Basic theoretical understanding – 40 Multiple Choice Questions – ½ mark per question X 40 questions =20 marks

b. Essay Type Questions– 5 Questions to be answered from a total of 6 Questions – 5 marks per question X 5 questions = 25 marks

c. Testing of Practical Application of Knowledge – Business Situation Analysis exercises, Case Studies and Caselets – 5 Questions to be answered - 5 marks per question X 5 questions = 25 marks

The written exam will be of 3 hours duration.

8.4 The overall passing marks will be as per the University norms and guidelines. 8.5 In case the candidate does not secure the minimum academic requirement in any

subject (as specified above) he will have the opportunity to reappear in the Repeat Exam that will be conducted as per the University guidelines.

9.0 Evaluation of Internship/Employment: The B.Voc. (BFSI) program is designed on the principles of a Work Integrated Training Program. Every student pursuing the program will take up a regular employment or paid internship with a company providing services in the BFSI domain and this will help them to earn while they learn. These companies called the Skill Knowledge Partners (SKPs) will help the students get the practical/on-the-job training while the theory part of the program will be delivered by the hub partners. The SKP will evaluate the student on:

• General etiquette, conduct and punctuality – 25 marks • Adherence to organizational work ethics and compliance requirements – 25 marks • Attitude and Aptitude – team participation and willingness to learn etc. – 25 marks • Productivity – ability to complete work on time with minimal rework – 25 marks

The student will have to put in a minimum of 360 hours per semester to complete the requirements of the B.Voc. (BFSI) program. 10.0 Final Grading: After a student has satisfied the requirements prescribed for the completion of the program and is eligible for the award of the Degree, he shall be placed in one of the Grades as per existing norms at the SVE @ TISS. 11.0 Other Terms and Conditions All other terms and conditions like withholding of results and malpractice rules will be as per the existing norms of the University.


Course Structure for 3-Year B. Voc. (BFSI) Program The curriculum for the B.Voc., (BFSI) is created as per the UGC guidelines for the graduate level programs in vocational education. The program is balanced in terms of the time allocation for

• Theoretical vocational education inputs • Practical vocational education inputs, and • Theoretical general education inputs

The semester-wise distribution of credits is broadly as follows:

Semester Voc. Theory Credits

Hours Voc. Practical Credits

Hours General Education

Credits

Hours Total Hours

Semester 1 6 90 12 360 12 180 630 Semester 2 6 90 12 360 12 180 630 Semester 3 6 90 12 360 12 180 630 Semester 4 6 90 12 360 12 180 630 Semester 5 6 90 12 360 13 195 645 Semester 6 6 90 12 360 13 195 645

Total 36 540 72 2160 74 1110 3810

Semester wise Listing of Courses

Semester Course Code Course Title Credits I VE 1.1 Banking & Micro Finance 3

VE 2.1 Indian Securities Markets 3 VPE 1 Vocational Practical 12

II VE 1.2 Micro Finance Operations I 3 VE 2.2 Mutual Fund Operations I 3 VPE 2 Vocational Practical 12

III VE 1.3 Micro Finance Operations II 3 VE 2.3 Mutual Fund Operations II 3 VPE 3 Vocational Practical 12

IV VE 3.1 Retail Banking & Operations 3 VE 4.1 Depository Operations 3 VPE 4 Vocational Practical 12

V VE 5.1 Business Banking & Operations 3 VE 6.1 Securities Operations 3 VPE 5 Vocational Practical 12

VI VE 7.1 Life Insurance & Operations 3 VE 8.1 General Insurance & Operations 3 VPE 6 Vocational Practical 12

Total 108


1st Semester B.Voc.(BFSI) 3 credits – 45 hours

BMF VE1.1 Banking & Micro Finance Introduction and Course Objectives: The Banking industry plays an important role in the development of an economy. In a country as vast as India there is a large unbanked population (typically the population that is living below the poverty line) whose banking needs are addressed by specialized institutions like micro finance companies. Students should know about the relevance of such institutions. Main Concepts: Students will understand the need, importance, roles & responsibilities of banks and micro finance institutions. Learning Objectives: This module is designed to help students to get a basic understanding of

• The business of banking • The different types of banks • The role of Central Banks • Micro Finance companies and their importance in a country like India

Course Content: 1. Banking

• Overview of the BFSI domain in India • Role & importance of banks in an economy • Structure of Indian banking industry • Reserve Bank of India and its role • Types of banks in India • Banker-Customer relationship • Overview of basic banking products & services • Financial inclusion & exclusion

2. Microfinance – Introduction & Overview • Need for & importance of microfinance/What is microfinance • Evolution of microfinance in India/Mainstream microfinance institutions • Different models of microfinance/SHGs – what they are and why they are important • MFIs and legal forms/Typical organisation structure of MFs • Typical Products & Services/Customers served

Method of Teaching: Theory & Practical Exercises Method of Assessment & Weightage:

1. Internal exams: 30% 2. Final exams: 70%

Assessment Tasks: Students must be able to:

• Describe the structure of the banking industry in India • Describe the roles & responsibilities of banks • Describe the different types of banks that operate in India • Describe the importance of micro finance institutions

Reading Lists & References: Essential Reading: Stratadigm Workbook developed for the B.Voc. program Suggested Reading: NISM Publications



ISM VE2.1 Indian Securities Markets Introduction and Course Objectives: The Indian Securities Markets are one of the most vibrant across the globe. The National Stock Exchange is a leader in some of the product categories. It is expected to grow rapidly the coming years. Students aiming to build a career in the BFSI domain need to have a clear understanding of the functioning of the securities markets Main Concepts: Students will understand the role, need & importance and structure of the financial markets and the role they play in an economy. Learning Objectives: This module will help participants get a holistic view of the Indian securities markets, its structure, the key participants, the different types of products created and traded and the regulatory framework governing the market. Course Content: 1. Introduction to Indian Securities Markets

• Definition & characteristics of securities • Structure of Indian securities markets • Businesses and their capital requirements • Securities markets as allocators of capital

2. Different Types of Financial Securities • Financial securities – characteristics and types

3. Securities Markets • The markets for securities & its structure • The Primary Market for securities • The Secondary Market for securities

4. Mutual Funds • Features of a mutual fund • Key terms and concepts associated with mutual funds • Functioning of a mutual fund • Difference between various types of fund products • Processes associated with investing in mutual funds




• Describe the structure of the securities markets in India • Describe the roles & responsibilities of different players • Describe the different types of financial assets • Describe the mutual funds and different products offered by them




BFSI VPE1 Vocational Practical Introduction and Course Objectives: The student should get a basic understanding of how a Micro Finance Company (MFI) or Mutual Funds back office service provider functions. They should be able to understand the basic Know Your Customer (KYC) documentation for the customers who open accounts with the MFI or the fund house. They should be able to identify the different types of KYC documents and feed the data in such documents onto a software application. Learning Objectives:

• Different types of customers – individuals/corporates/partnerships/ HUF etc. • Different types of accounts - deposits, loans, fund investments, etc. • Understand the process flow for account opening and KYC • Understand the key stages in the account opening process

Course Content:

• Follow the work instructions and operating instructions • Understanding of account opening process • Understanding of operating standards and Standard Operating Procedures • Understand the list of documents for account opening • Understand the document verification process • Understand types of errors • Understand the escalation process • Execution of work

Method of Assessment & Weightage:



• Clearly define the account opening process • List the different documents required for account opening • List the different types of entities for whom accounts are opened • List the different parts of the organisation that will be part of account opening


2nd Semester B.Voc.(BFSI) 3 credits – 45 hours

MFI VE 1.2 Micro Finance Operations - I Introduction and Course Objectives: In a country where more than 40% of the population is unbanked, the Micro Finance Institutions (MFIs) play a critical role in taking banking to the doorsteps of the unbanked and help in their livelihood efforts. Students will understand the operational aspects of a mutual fund. Main Concepts: Students will understand the different kinds of operations undertaken by a micro finance company. The focus will be more on the back office operations. Learning Objectives: This module helps the student build knowledge and skills essential for taking up operations-related responsibilities in the MFI industry. Course Content: 1. Credit & Credit Operations 2. Aspects of MFI Credit 3. Credit delivery methodologies 4. Loan Application/Loan Prospecting/Loan Approvals/Loan Documentation 5. Loan Disbursements/Loan Collections & Recoveries 6. Data Management 7. Ethical issues and Do’s & Don’ts Method of Teaching: Theory & Practical Exercises Method of Assessment & Weightage:



• Describe the process of granting credit to micro borrowers • Describe the loan process

Reading Lists & References: Essential Reading: Stratadigm Workbook developed for the B.Voc. program Suggested Reading: IIBF Publications



MFO VE 2.2 Mutual Fund Operations I Introduction and Course Objectives: Mutual funds are a definite part of most investor’s portfolio. The mutual funds industry in India is on a strong growth path with the assets under management (AUM) of the fund houses in the country crossing the Rs. 12 lakh crore mark recently. This segment offers both employment and self-employment opportunities and students will benefit from a clear understanding of this industry. Main Concepts: Students will understand what mutual funds are, how they are organised, the different types of products and their operations. Learning Objectives: This module will help students understand the need, importance, role of and structure of mutual funds, key industry terminologies, the different types of products, the transactions carried out by a mutual fund house, the role & responsibilities of the regulator governing the functioning of mutual funds. Course Content: 1. Mutual Funds 2. Structure and constituents of Mutual Funds 3. Mutual fund products 4. Applicable NAV and cut-off time 5. Purchase, redemption and systematic transactions Method of Teaching: Theory & Practical Exercises Method of Assessment & Weightage:



• Describe the different types of mutual fund products • Describe the different types of transactions • Explain the key terminologies • Process different types of mutual fund transactions




BFSI VPE2 Vocational Practical Introduction and Course Objectives: The student should get a basic understanding of how a Micro Finance Company (MFI) or Mutual Funds back office service provider functions. They should be able to complete the basic Know Your Customer (KYC) documentation for the customers who open accounts with the MFI or the fund house. They should be able to identify the different types of KYC documents and feed the data in such documents onto a software application. Learning Objectives:

• Do the first level of processing of account opening forms for deposits, loans or mutual fund investments

• Verify the documents submitted as part of the account opening process • Clarify doubts with Supervisors/Reporting Managers

Course Content:

• Follow the work instructions and operating instructions • Understanding of account opening process • Understanding of operating standards and Standard Operating Procedures • Understand the list of documents for account opening • Understand the document verification process • Identification of errors • Escalation of errors • Execution of work




• Receive and account for the account opening application forms • No. of applications processed in a given time period • Quality of applications processed • Errors and re-work in applications processed • No. of cases escalated to RMs


3rd Semester B.Voc.(BFSI) 3 credits – 45 hours

MFI VE 1.3 Micro Finance Operations - II Introduction and Course Objectives: Micro finance institutions are growing rapidly in size and their geographical coverage today extends to all parts of the country. Some of these institutions are likely to emerge as regular banks in the years to come. The operational landscape of micro finance institutions will also change in terms of the types of transactions processed and the complexity of operations. Main Concepts: Students will understand the different kinds of operations undertaken by a micro finance company. Learning Objectives: This module helps the student build knowledge and skills essential for taking up field-level, branch-level or other responsibilities in the MFI industry. Course Content: 1. Skills for Success in MFI Roles

• Communication and Interviewing Skills/Borrower Profiling Skill • Counselling and Financial Advising Skills/Time Management Skill • Sales & Marketing Skills/Cross Selling Skills

2. Back Office Operations • Understanding the role & importance of back office operations in an MFI • Understanding the importance of data management in the back office • Customer Account Management • Overview of Management Information Systems




• Describe the borrower interviewing and selection process • Describe the different types of back office operations in a MFI




MFO VE 2.3 Mutual Fund Operations II Introduction and Course Objectives: Mutual funds are a definite part of most investor’s portfolio. The mutual funds industry in India is on a strong growth path with the assets under management (AUM) of the fund houses in the country crossing the Rs. 12 lakh crore mark recently. This segment offers both employment and self-employment opportunities and students will benefit from a clear understanding of this industry. Main Concepts: Students will understand what mutual funds are, how they are organised, the different types of products and their operations. Learning Objectives: This module will help students understand the need, importance, role of and structure of mutual funds, key industry terminologies, the different types of products, the transactions carried out by a mutual fund house, the role & responsibilities of the regulator governing the functioning of mutual funds. Course Content: 1. Investor and distributor processes and payouts 2. Handling Monetary Transactions 3. Handling Non-monetary Transactions 4. SEBI’s Role and Relevant Regulations Method of Teaching: Theory & Practical Exercises Method of Assessment & Weightage:



• Describe the different types of transactions • Explain the key terminologies • Process different types of mutual fund transactions •




BFSI VPE3 Vocational Practical Introduction and Course Objectives: The student should be able to conduct interviews of prospective borrowers, process loan applications, handle loan disbursements in a micro finance institution or put through different types of transactions in a mutual fund back office processing company. Learning Objectives:

• Handle customer interactions – face to face and over the phone • Process different types of transactions • Maintain turnaround timelines

Course Content:

• Follow the work instructions and operating instructions • Understanding of different transactions in customer accounts • Process different types of transactions • Identify complexity in process and manage them • Identification of errors • Escalation of errors • Execution of work




• Screen borrowers for quality • Cross-sell to borrowers • Quality of transactions processed • Errors and re-work in transactions processed • No. of cases escalated to RMs


4th Semester B.Voc.(BFSI) 3 credits – 45 hours

RBO VE 3.1 Retail Banking Operations Introduction and Course Objectives: Retail banking is a major thrust area for modern day banks with retail portfolios forming a major chunk of a bank’s assets and liabilities. Retail banking is also very dynamic and has evolved rapidly in the last few years in India. Students with a sound understanding of retail banking will be able to build highly successful careers in the industry. Main Concepts: Students will understand the business of retail banking, its importance & characteristics, typical products & services, operations and regulations governing this segment. Learning Objectives: This module on Retail Banking & Operations helps participants get a clear understanding of retail banking with special focus on the operational aspects of retail banking. Course Content: 1. Retail Banking

• Introduction to retail banking/Importance of retail line of business • 3 dimensions of retail banking/Retail banking channels

2. Overview of products & services • Deposit products • Loan products • Other third party products • Other services

3. Operations in retail banking accounts • Customer originated • Bank originated • Transactions originated by others




• Describe the business of retail banking • Describe deposit products • Describe loan products • Describe operational aspects

Reading Lists & References: Essential Reading: Stratadigm Workbook developed for the B.Voc. program Suggested Reading: Retail Banking by Keith Pond



DO VE 4.1 Depository Operations Introduction and Course Objectives: Depositories are a critical component of the financial markets in the country. Holding securities in electronic form they have revolutionized the functioning of the securities markets in the country. Students should have a sound understanding of depositories and their functioning. Main Concepts: Students will understand the need, importance, roles & responsibilities of depositories, depository participants, the different types of securities handled by them and corporate actions handled by them. Learning Objectives: This module is designed to provide students an introduction to Depositories and their operations. Course Content: I. Introduction to the Capital Market 2. Introduction to Depository 3. Depository and its Business Partners 4. Functions of Depository Participant -Account Opening 5. Functions of Depository Participant - Transmission and Nomination 6. Functions of Depository Participant - Dematerialization 7. Functions of Depository Participant - Trading and Settlement 8. Pledge and Hypothecation 9. Corporate Action 10. Public Issues 11. Basic Services Demat Account (BSDA) Method of Teaching: Theory & Practical Exercises Method of Assessment & Weightage:



• Describe the role & responsibilities of depositories & depository participants • Describe different types of corporate actions




BFSI VPE4 Vocational Practical Introduction and Course Objectives: The student should get a thorough understanding of how the retail bank functions, the customer’s banking needs and how a bank satisfies those needs. The student will also understand the different functions of a depository. Learning Objectives:


Course Content:





• Screen customers for quality • Cross-sell to customers • Quality of transactions processed • Errors and re-work in transactions processed • No. of cases escalated to RMs



RBO VE 5.1 Business Banking & Operations Introduction and Course Objectives: The Micro, Small and Medium Enterprises (MSME) play an important role in the development of the nation’s economy by contributing substantially to employment generation. Recognising their importance both the Government of India and the Reserve Bank of India have laid down clear policies and guidelines that require banks to accord priority in lending to these companies. Students will do well to appreciate the importance of the MSME sector and also understand the products & services offered to such companies. Main Concepts: Students will understand the definition & characteristics of MSMEs, the different types of products & services offered by banks to MSMEs and the business challenges posed by this sector. Learning Objectives: The module on Business Banking & Operations helps participants get a clear understanding of business banking (MSME banking) with equal focus on asset and liability products and lending and other operational aspects of business banking. Course Content: 1. Understanding Business Banking

a. Definition & characteristics b. Accounts & deposits c. Lending products d. Other services – treasury, trade & forex

2. SME: Definition & characteristics, RBI & GoI directives 3. Role of Bankers 4. Challenges in SME Business: Method of Teaching: Theory & Practical Exercises Method of Assessment & Weightage:



• Describe the need, importance & characteristics of MSMEs • Describe the definition of MSME as per GoI/RBI policies • Describe the unique challenges posed by MSMEs to banks • Describe the different products & services offered by banks to MSMEs




ISO VE 6.1 Indian Securities Operations Introduction and Course Objectives: The Indian securities markets are emerging as one of the world’s largest in respect of volumes traded and the growth is likely to accelerate further in the coming years. The back office helps manage these transaction volumes. Students will have enormous opportunities in this domain and a thorough understanding of the securities operations will help them enormously. Main Concepts: Students will understand the structure of the Indian securities markets, the trading life cycles of different financial products, the risks in these processes and their management etc. Learning Objectives: The module on Securities Operations helps participants get a clear understanding of the entire life cycle of a secondary market trade transaction. Course Content: 1. Introduction to the Securities Market 2. Market Participants in the Securities Market 3. Introduction to the Securities Broking Operations 1. Trade life cycle 2. Front office operations 3. Risk management practices 4. Surveillance mechanism 5. Back-office operations 4. Risk Management 5. Clearing Process 6. Settlement Process 7. Investor Grievances and Arbitration 8. Other Services Provided by Brokers Method of Teaching: Theory & Practical Exercises Method of Assessment & Weightage:



• Describe the structure of the securities markets in India • Describe the trade life cycles of different financial products




BFSI VPE5 Vocational Practical Introduction and Course Objectives: The student should get a thorough understanding of the business of MSME banking and securities operations. They will understand how different types of equity trades are put through in the stock exchanges, the different types of orders, the market timings etc. Learning Objectives:

• Handle customer interactions – face to face and over the phone • Process different types of securities transactions • Maintain turnaround timelines

Course Content:

• Follow the work instructions and operating instructions • Understanding of buy, sell and day trade transactions in customer accounts • Process these different types of transactions • Identify complexity in process and manage them • Identification of errors • Escalation of errors • Execution of work







FS VE 7.1 Life Insurance Operations Introduction and Course Objectives: Insurance penetration in the country continues to be low thereby offering tremendous opportunities for growth in the coming years. The Government of India’s recent budget also provides for insurance coverage for the underprivileged at very low costs, which will give a further fillip for the life insurance business in the country. Students will benefit from this module because it helps them get a clear perspective of the business of life insurance. Main Content: The students will understand the need & importance of life insurance, different life insurance products, the claims process, the concept of group insurance and key documents associated with the life insurance transactions. Learning Objectives: This course is designed to help students get a sound understanding of the business of life insurance and key operational aspects of the same. Course Content: 1. Introduction to Insurance 6. Definition, characteristics, need & importance/Advantages of insurance 2. Principles of Life Insurance 7. Principle of utmost Good Faith/Insurable Interest/Principle of Indemnity 3. Premium and Bonuses 8. What is Premium/Premium calculation and Actuarial valuation/What is Bonus 4. Life Insurance Product 9. Traditional / Unit Linked Policies; Individual and Group Policies 10. With Profit and Without Profit/Whole Life Products, Interest sensitive product 11. Term Assurance/Annuities, Endowment Assurance etc. 5. Underwriting 12. Introduction/Classification of Risks/Financial Underwriting 6. Insurance Documents 7. Policy Conditions 8. Claims 9. Group Insurance 10. Life Insurance Marketing Method of Teaching: Theory & Practical Exercises Method of Assessment & Weightage:



• Describe the need, importance & characteristics of life insurance • Describe the different types of life insurance products • Describe the key terminologies • Describe the claims process

Reading Lists & References: Essential Reading: Stratadigm Workbook developed for the B.Voc. program Suggested Reading: IRDA Publications



GI VE 8.1 General Insurance & Operations Introduction and Course Objectives: Insurance penetration in the country continues to be low thereby offering tremendous opportunities for growth in the coming years. The Government of India’s has recently passed the ordinance to increase FDI in insurance and this will give a further fillip to the general insurance business in the country. Students will benefit from this module because it helps them get a clear perspective of the business of general insurance. Main Content: The students will understand the need & importance of general insurance, different general insurance products, the claims process and key documents associated with the general insurance transactions. Learning Objectives: This course is designed to help students get a sound understanding of the business of general insurance and key operational aspects of the same. Course Content: 1. Introduction to Insurance 13. Definition, characteristics, need & importance; Advantages of insurance 2. Principles of General Insurance 3. Key Insurance Documents 14. Proposal Forms/Policy Forms/Cover Notes/Certificate of Insurance/Endorsements 15. Renewal Notice/Other Insurance Documents 4. Theory & Practice of Rating 5. Different Types of Insurance 16. Fire Insurance/Marine Insurance/Motor Insurance/Personal Accident Insurance 17. Liability Insurance/Health Insurance/Miscellaneous Insurance Method of Teaching: Theory & Practical Exercises Method of Assessment & Weightage:



• Describe the need, importance & characteristics of general insurance • Describe the different types of general insurance products • Describe the key terminologies • Describe the claims process

Reading Lists & References: Essential Reading: Stratadigm Workbook developed for the B.Voc. program Suggested Reading: IRDA Publications



BFSI VPE6 Vocational Practical Introduction and Course Objectives: The student should get a thorough understanding of the products, documents and transactions in the insurance business. Learning Objectives:


Course Content:






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