12.12.05..2012 ftc alumni

Alumni 2012BB Services Future Group

James BurrowsStrategy and Change Lead, GroupHaving joined the BB Services Divisional team in Oct 2011, an immediate challenge for me was to understand the four constituent OpCos in more detail. This learning process was accelerated through the facilitation of several site visits (Project Involve) and a series of networking events (BBLINK). During my time within the team I was responsible for a diverse range of activities, including a CSR project, design and facilitation of the Services Leadership event, working with the global mobility team on international development and establishing a Graduate Network.In addition I was responsible for the coordination and management of the Fit for Growth programme, working alongside key stakeholders across the Division to deliver substantial in year savings.Exactly one year on, I have been seconded to the Group Strategy and Change team where I am working on the Group Operating Model design and implementation of the Sector Verticals.

[email protected] +44 (0)7805 300 707

mailto:[email protected]


Nicky ThammavongClient Relations Director, WorkSmart

I joined BB WorkSmart in December 2010 as part of the Senior Management Team, and we were, at that time, setting up a new Balfour Beatty OpCo. My remit was to design and implement the Service Management framework (development of the initial Client Engagement process, KPI’s and performance reporting/review processes, Issue Management process, Business Activity Review processes and the Joint Business Planning processes.)My focus in my current role, and in previous roles I held both in IBM and Procter & Gamble, is the Client; if you don’t have a client who is satisfied and confident in your ability to provide service, you don’t have a business, so its critical that a good relationship is built. At the same time we need to ensure that Client expectations are clearly set with regards to the service they should expect, and expectation management is a critical and ongoing process.Being part of the Future Talent Community has been fantastic – its given me access to a wide range of very interesting and experienced people and I have built a strong network within the Division, and it has challenged me to think and work differently. It really is a fantastic opportunity.

[email protected] +44 (0)7531 331 722



Louise ColleyBusiness Development Manager, WorkPlaceWhat a difference a year makes! This time last year I was finalising the bid for London Legacy Development Corporation’s estate services in particular building a proposal on how BBW could run a visitor attraction- the Orbit. We were successful and signed the deal in January 2012.As BDM on the Orbit proposal I was given the opportunity to operate the Orbit on behalf of LOCOG during Games. It was a fantastic opportunity to gain the operational experience I had longed for, to deliver a new service concept and demonstrate how we could deliver exceptional customer service to the general public whilst having the worlds eyes upon us- I’ve also learnt a few things about lifts!BBW were hugely successful during this period- keeping the Balfour Beatty name out of the press, keeping the risks of the contract to a minimum which included no recorded customer complaints or ticket refunds whilst managing to give 130,000 members of the public an enjoyable experience.I still continue to have the bug for operations and as ArcelorMittal Orbit General Manager- will continue to grow the business and develop a new visitor experience for early opening in 2013.

[email protected] +44 (0)7855 961 593



Hiran De AlwisProgramme Manager, WorkSmart

I joined Balfour Beatty WorkSmart in January 2011 as Transition and Transformation Project Manager in the IT and Transformation Team. Since joining, I have played a key role in leading the transition of the ‘Lift & Shift’ OpCo’s, Group Head Office to Oracle R12 and most recently, the BBW transition to Oracle. In recognition of my achievements so far, I was promoted to ‘Programme Manager’ in August 2012. Prior to joining Balfour Beatty, I spent 7 years at IBM UK and during this time, worked and had leadership roles in Global Mobility, Payroll, Master Data Management, Compensation Planning, Business Process Improvement (as a Six Sigma Green Belt) and the last few years, Project and Transition Management.

Being part of the Future Talent Community has been great – it has given me access to a wide range of interesting and experienced people and I have built a strong network within the Division.

[email protected] +44 (0) 7896 675 390



David BaileyRegional Director, Living Places

This year I have been promoted to Southern Regional Director. I manage a team of 250 staff and operatives delivering a range of services from Routine Maintenance, including Emergency Response, Gully Cleansing and Winter Maintenance to major Highways Improvement Schemes. We have increased turnover to approximately £50m by developing our offering to include Public Realm design, playground installation and specialist surfacing, carrying out works for a variety of public and private clients.

Prior to joining Balfour Beatty Living Places I have had a varied carrier predominantly in main stream, heavy, Civil Engineering across the South of England. I have worked on construction projects from Tunnels to Water Treatment Works and a number of Motorway and Highways projects. Highlights would be the 2 ½ years as Project Manager on the Trafalgar Square re-modelling scheme completed in 2003 and earlier in my career as Engineer on a project to underpin the Round Tower at Windsor Castle.

I am married with 2 children and live in Newbury. I spend most of my free time with my family and keeping up with friends.

[email protected] +44 (0)7966 895 022



Robbie Birks

Head of

People a

nd Organ

isationa

l Develo

pment

After st

arting t

he year

working

on the F

it for G

rowth pr

oject I

then

took on

the Stra

tegy, Pl

anning a

nd Evalu

ation fu

nction w

ithin BB

US

before m

oving in

to my ne

w role a

s Head o

f P and

OD mid y

ear, alo

ng

with rec

ently ta

king a l

ead for

the HR T

alent Co

mmunity

my job i

s

evolving

at pace

! I have

been co

ncentrat

ing on e

nsuring

my Team

and

I gain a

deeper

and wide

r unders

tanding

of the G

roups st

rategy,

better e

nabling

us to en

sure our

busines

s is fit

for the

future.

I

am curre

ntly act

ively in

volved i

n numero

us chang

e projec

ts to tr

y

and shap

e the bu

siness a

nd not j

ust pick

up the

results

of other

s

endeavou

rs! Real

ly enjoy

ing all

the chan

ge in fl

ight wit

hin BB a

t

the mome

nt, Exci

ting tim

es in ha

rd times

!

robbie.b

irks@bbu

sl.com

+4

4 (0)796

7 689 27

0



Louise ReynoldsProcurement Category Manager, WorkSmart and Divisional Innovation Leadership Team (ILT) member

I joined BB WorkSmart in May 2011 as a Procurement Category Manager in thenewly-formed Supply Chain Management Team. Prior to joining Balfour Beatty I had worked for 11 years in procurement within Tata Steel. Since joining BB WorkSmart I’ve been instrumental in creating & managing a portfolio of supply contracts to the value £50 million, from which £8 million of benefits have been realised in 2012 for the BB Group. In addition, I represent the Services Division at group level for innovation. The role fits well with my supply chain responsibilities as I benefit from both divisional and supply-chain networks, and I’m always keen to hear about our great ideas to add value!

[email protected] +44 (0)7896 675 057



Martin BurholtSector Director - MPA, WorkPlaceWith over 20 years of facilities and property

management experience, I am BBW’s Director for their

Public Sector business. Having commenced my career

with Balfour Beatty in 2008 as the Account Director

for the Metropolitan Police contract, I have been

privileged to enjoy consistent business growth and

career progression within the Group.During the year that I attended the Future Talent

Community, I not only survived being the lead for

BBW’s London 2012 Olympic efforts, I also took on

additional responsibility for our Covion, Local

Authority FM and Education contracts and became a

board director for Monteray, our JV with BT.

My degree in sport and recreation and an early

career within local government may be unusual for a

facilities manager, but have proven very useful in

developing and delivering business to the public

sector which includes the Olympic legacy contract.

I live in Sussex with my gorgeous wife and two

daughters.

[email protected] +44 (0)07711 439 186



Paul CooperCentre of Excellence

Director, WorkPlace

During the last 12 months I completed a

3 year period managing the BBW Education

portfolio with the mobilisation of anoth

er 4 Education PFI contracts including 1

4

new schools throughout the UK.

Since then I have moved into a new role

in charge of BBW’s Centre of Excellence,

with responsibility for BBW’s Technical

Development and Technical Assurance

functions, Soft Services and BBW’s Asset

Management Systems.

This role includes management of our Eng

ineering Excellence pilot, with the

objective of re-designing our Operationa

l Processes; upgrading our Asset

Management System; rolling out hand-held

technology; and adjusting the deploymen

t

of our operational teams to deliver our

contractual requirements in the most

effective manner.

[email protected]

+44 (0)7855 962 236



Rob CunliffeBid and Contact Manager, BB Workplace During the past year I led the successful bid team for

Balfour Beatty’s first Total Facilities Management contract

with a Local Authority, Lambeth. I have stayed with the

opportunity, going on to lead the mobilisation and

management of the contract. We are currently transitioning

to our bid delivery model having successfully transferred

200 staff in to BBW and commenced services. This

opportunity was the result of the personal development

reviews completed as part of the Future Group. [email protected] +44 (0)7530 264 932



Andrew Edlin

General Ma

nager – En

vironment

& Sustaina

bility, Ut

ility

Solutions

As part of

the BBUS

Leadership

team I am

responsib

le for

Environmen

tal and Su

stainabili

ty perform

ance of th

e business

, and

how this i

s seen and

understoo

d by our c

lients, su

ppliers an

d

employees.

I also r

epresent t

he Service

s Division

on both t

he

Balfour Be

atty Susta

inability

Work Group

and the C

ommunity

Engagement

Work Grou

p, helping

shape the

way Balfo

ur Beatty

works

in these a

reas.

In previou

s lives I

completed

an Enginee

ring Appre

nticeship,

implemente

d manageme

nt systems

for Sever

n Trent an

d worked o

n

major rail

and under

ground pro

jects for

TW Group.

Outside o

f

work I am

married an

d spend ti

me working

on the fa

mily farm,

which does

n’t leave

time for m

uch else.

Unfortuna

tely I hav

e decided

to move on

from Balf

our Beatty

in

2013, and

will be ta

king up a

Director o

f CSR job

outside of

the

industry.

However,

never say

never and

I may see

the Group

again

in future!

andrew.edl

[email protected]

om

+44 (0)07

791 926 07

3



Jason Kinsey Director – Royal Mail Account, RomecThe last 12 months:Building Fabric Maintenance has transferred to Romec

(c£13m PA). Representing c10% contract growth.

26 Royal Mail FM professionals have transferred to Romec

from Royal Mail creating a more integrated management

approach – 16 of which currently now report into my part

of the organisation.The contract performance scorecard has exceeded

expectations in some areas, with some areas still

requiring focus. The scorecard overall returned a bonus

profit position in Year 1 and is on course to do the same

in year 2.We have successfully rolled out the governance

requirements of the Enterprise deal.Key challenges ahead include retention of the Post Office

account and navigating the Enterprise benchmarking

process.

[email protected] +44 (0)7855 961 522



Caroline Hopkins

Regional Director, Liv

ing Places

I moved to Balfour Bea

tty in 2012 to run the

North East Lincolnshi

re

Regeneration Partnersh

ip…a 15 year deal to d

eliver inward investme

nt and

economic regeneration

to the North East Linc

olnshire community;

transforming service d

elivery and place shap

ing the local area. In

April

2012, I expanded my re

gional role by driving

the bid process at No

rth

Tyneside. Having spent

4 months bidding for

a basket of services c

omprising

a mix of traditional B

alfour Beatty services

(e.g. Highways and

Engineering), together

with services new to

Balfour Beatty (e.g. B

ack-

Office processing and

Customer Services), Au

gust saw the award of

the

partnership. I am now

working on site at Nor

th Tyneside to mobilis

e and

transform service deli

very. I also have a ke

en eye on growth and d

elivery

of efficiencies, in or

der to ensure that the

P + L is delivered, t

ogether

with £290m value over

15 years. In January,

my teams will move int

o BBW and

I am looking forward t

o working with new col

leagues to share knowl

edge and

expertise and find bet

ter ways of working to

gether.

caroline.hopkins@bbliv

ingplaces.com

+44 (0)7837

319 220



Nick Lee

HR & Res

ourcing

Business

Partner

, WorkSm

art

I joined

WorkSma

rt in Se

ptember

2010 as

Resourci

ng

Manager,

prior t

o Balfou

r Beatty

I had w

orked fo

r 6

years in

the Oil

and Gas

sector

within g

lobal

resourci

ng and d

evelopme

nt.

2 years

and 300

staff la

ter my r

ole with

in WorkS

mart

has now

develop

ed into

a more g

eneralis

t Busine

ss

Partner

role wit

h key fu

nctions

of the S

hare Ser

vice

Centre w

hilst ma

intainin

g respon

sibility

for the

Resourci

ng Team.

I also

represe

nt the d

ivision

as

resourci

ng lead,

this ha

s been i

nvaluabl

e in

broadeni

ng my un

derstand

ing of t

he chall

enges wi

thin

the divi

sion and

how ca

n collab

orate be

tter to

benefit

the busi

ness.

nick.lee

@bbworks

mart.com

+44 (0)7

580 040

789



Joanne MorganHead of Operational Services/Cost Management Gas & Water OperationsI have worked for Balfour Beatty Utilities for approximately 2 years and have

a national role covering all contracts within gas & water, previous to this I

worked for United Utilities as Regional Delivery Manager responsible for

wastewater operations. Having been in the contracting/utilities industry for the past 19 years gives

me a varied range of experiences from site level to board room, in both

contracting and client organisations. Starting a site level and progressing

into senior management gives me the advantage of understanding how both the

client and the contractor thinks and operates including how activities may be

priced and the appreciation of the customer, regulatory and financial

challenges the client organisation needs to achieve. Having worked at a

senior level for the last few years, I am now looking to progress to the next

level within my career.“A leader with personal integrity, who is loyal, who cares and is not afraid

to laugh”

[email protected] +44 (0)7791 927 115



Jamie Quinn

Sustainability Director

Balfour Beatty WorkPlace

I joined Balfour Beatty

WorkPlace in 2009 respo

nsible

for environmental manage

ment and leading a SHEQ

integrated management sy

stem. My role in Balfou

r Beatty

WorkPlace has since evol

ved to head up the imple

mentation

of the “2020 Sustainabil

ity Vision” outlining ma

ndatory

sustainability expectati

ons across the business.

Key

successes include energy

and carbon management,

a cap on

CO2 emissions for compan

y vehicles, supply chain

improvements including e

xternal verifications ag

ainst the

sustainable procurement

Flexible Framework and s

uccessful

behaviour change program

mes. I believe that the

agenda

offers and huge opportun

ity for BBW to set the e

xample

for our industry.

Interests include anythi

ng to do with the outdoo

rs

including sports, hiking

. I try to set myself a

good

personal challenge each

year including marathons

, Mont

Blanc and cycling challe

nges to keep things “fre

sh”!

jamie.quinn@bbworkplace.

com +44 (0)7855 962 055




Rob PrettyStrategy & Transformation Director, WorkSmart2012 has been a busy year for us all in the Services Division and WorkSmart has seen its fair share of change and excitement. We have evolved into a multi –site delivery organisation and added additional services to our portfolio, HR & IT Services in Derby and the beginnings of the future ITSS organisation in Newcastle. I have been putting to good use some of the techniques and approaches we have see in the Future group - with a degree of scampering , some creative approaches to problem solving and a keen focus on collaboration and team work. Personally 2012 was a great year , I have taken a new role on the WorkSmart Operating committee board focusing on the mid to long term strategy and delivery architecture as we mature the services and build new lines of business. [email protected] +44 (0)7580 040 795


Ritchie TaylorGeneral Manager – Highways Australia, Living Places

Leading the development of a Highways Vertical in Australia. This new business will harness the strengths of PB, CSUK and BBLP to enter this new outsourcing market. The market is fuelled by East coast political reform and contestability. We have shaped the early integrated highway maintenance opportunities in Queensland, Victoria and New South Wales into performance based contracts using UK examples to support our proposalsOur offer builds on PB’s reputation as ‘Trusted Adviser’ to the existing state Transport clients supported by BB’s expertise around asset lifecycles and enhancing public satisfaction.I am currently building a local team supplemented by UK experts that will, shape bid, mobilise and deliver these opportunities starting in January 2013. It is estimated that approximately $1.5bn (ACV) will be tendered by the end of 2016. I am really excited by this opportunity.

[email protected] +44 (0)7966 895 078/ +61 (0)457 542 639



Patrick Rafferty

General Manager – No

rthern Operations, U

tility

Solutions

My Name is Patrick R

afferty, my current

role is head of

water operations of

which is a national

role.

I have worked for BB

for 26 years and ha

ve progressed

from site level.

I have experience in

water, gas, wastewa

ter and

electricity.

I am looking to take

on more of a leader

ship role moving

forward of which I a

m looking for inspir

ation from the

group.

patrick.rafferty@bbu

sl.com +44 (0

)7967 689 090




Lucie Hannon

General Manager – Internat

ional Business

Partnering

Balfour Beatty Utility Sol

utions

Currently undertaking an a

ssignment in Sydney on beh

alf

of BB Group, setting up an

d responsible for the ongo

ing

management of the Sydney G

lobal Mobility Hub, which

forms part of the overall

Balfour Beatty strategic a

im

to become a seamless, glob

al organisation.

Day job responsibilities i

nclude managing global

mobility function for BBUS

as we continually move

resource around the globe

both inbound and outbound

of

the UK, to support current

projects and future growt

h

strategy. Territories inc

lude UK, Australia, New

Zealand, Philippines, USA,

Hong Kong, India and

Indonesia.

[email protected]

+44 (0)7791 925 585



Louise WilliamsonDirector – Private & Regulated Business, BBWorkPlaceOriginating from Yorkshire, I qualified as a Civil Engineer at The City

University, London being sponsored by Sir Robert McAlpine and Sons.

After 8 years as a civil engineer with McAlpines I spent 16 years at Birse

Group joining the board of Birse Construction in 1998. I became a Fellow of

the Institution of Civil Engineers in 2002.Following Balfour Beatty’s acquisition of Birse in 2006, I remained with

BBCEL for a year before taking up a Sector Director role at BBWorkplace.

I am currently Director for the Private business sector which includes a

portfolio of £180m per annum of FM contracts ranging across diverse sites

from EDF Energy’s nuclear power stations and offices, BBC studios, Arqiva

masts, HMRC tax offices, UK Power Networks substations, to diamonds at

DeBeers!I live in Bath with my husband Miles and our two teenage sons Ben and Olly.

My interests are hockey, skiing, sailing and [email protected] +44 (0)7970 235002




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12.12.05..2012 ftc alumni

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