12TH VA NATIONAL PHARMACY 12TH VA NATIONAL PHARMACY CONFERENCECONFERENCE

“Achieving Excellence”“Achieving Excellence”March 24-28, 2008March 24-28, 2008

How can variability be reduced by optimizing How can variability be reduced by optimizing pharmacy practice and promoting services to pharmacy practice and promoting services to

the veteran community?the veteran community?

History of VA pharmacyHistory of VA pharmacy

VA

The ‘Today’ of PharmacyThe ‘Today’ of Pharmacy

I am here to see Cathy, my VA pharmacist

What Factors were essential for What Factors were essential for this decision? this decision?

Develop a clear vision and mission statement for Develop a clear vision and mission statement for VA PharmacyVA Pharmacy

Market VA Pharmacy Services to the veteran Market VA Pharmacy Services to the veteran communitycommunity

Develop standardized staffing levels and Develop standardized staffing levels and services which support better patient careservices which support better patient care

Develop a patient-centric, system wide computer Develop a patient-centric, system wide computer system with greater standardizationsystem with greater standardization

Mission Statement

To provide the highest quality care to veterans by ensuring safe, effective, and medically necessary use of medications.

Vision Statement

VA Pharmacy will provide highest quality, value added pharmaceutical care services to veterans.

CORE VALUES

We will be an essential component of the patient focused Health Care Team.

We will create a practice environment that fosters education, research and professional development.

We will advance the use of innovative technologies to ensure consistent, accurate and reliable medication distribution,

education and information systems.

We will provide pharmaceutical services during national emergencies, disasters and other events that adversely affect our veterans.

We will be an employer of choice for pharmacists, pharmacy technicians and supportive staff by providing a compassionate,

progressive work environment.

Our Expectations?Our Expectations?

VHA to develop and disseminate our VHA to develop and disseminate our vision and mission statement – DONEvision and mission statement – DONE

VISN adopt the vision and mission VISN adopt the vision and mission statement – Flyers and Postersstatement – Flyers and Posters

Locally implement the vision and mission Locally implement the vision and mission statementstatement

We will be an essential component of the We will be an essential component of the

patient focused Health Care Teampatient focused Health Care Team

Participation in Interdisciplinary meetings (inpatient and Participation in Interdisciplinary meetings (inpatient and outpatient)outpatient)

Participation in Ambulatory Care MeetingsParticipation in Ambulatory Care Meetings

Education In-service to Providers, Nurses, Residents Education In-service to Providers, Nurses, Residents and Veteransand Veterans

We will create a practice environment that fosters We will create a practice environment that fosters

education, research and professional developmenteducation, research and professional development

Assistance with Board Certification exams (ex. Study Assistance with Board Certification exams (ex. Study groups at Reno)groups at Reno)

Assistance with Technician Certification (training Assistance with Technician Certification (training modules)modules)

Competency AssessmentCompetency Assessment

Case Presentation to educateCase Presentation to educate

Provide ACPE-approved teleconferences and education Provide ACPE-approved teleconferences and education classesclasses

Pharmacy participation with Research Teams (provide Pharmacy participation with Research Teams (provide training and education as needed)training and education as needed)

We will advance the use of innovative technologies We will advance the use of innovative technologies to ensure consistent, accurate and reliable to ensure consistent, accurate and reliable

medication distribution, education and information medication distribution, education and information

systems.systems.

One VA Formulary adaptationOne VA Formulary adaptation

Remote Data (traveling veterans)Remote Data (traveling veterans)

E-PharmacyE-Pharmacy

MyHealthEVetMyHealthEVet

Automated Refill SystemAutomated Refill System

Robotics Robotics

We will provide pharmaceutical services during We will provide pharmaceutical services during national emergencies, disasters and other events national emergencies, disasters and other events

that adversely affect our veteransthat adversely affect our veterans

KatrinaKatrina

Pandemic FluPandemic Flu

EducationEducation

Traveling VeteransTraveling Veterans

We will be an employer of choice for pharmacists, We will be an employer of choice for pharmacists, pharmacy technicians and supportive staff by pharmacy technicians and supportive staff by providing a compassionate, progressive work providing a compassionate, progressive work

environmentenvironment

Provide a professional environmentProvide a professional environment

Plane treePlane tree

Survey pharmacists inside and outside VA Survey pharmacists inside and outside VA to identify perception of VA pharmacyto identify perception of VA pharmacy

Market VA Pharmacy Services to the veteran Market VA Pharmacy Services to the veteran communitycommunity

NationalNational

VISNVISN

LocalLocal

National LevelNational Level

National Veteran Service Organization Conventions on National Veteran Service Organization Conventions on Pharmacy Services, Hot TopicsPharmacy Services, Hot Topics

VA Pharmacy Emergency Response Trailer at VA Pharmacy Emergency Response Trailer at ConventionsConventions

Develop media about what VA pharmacists are doingDevelop media about what VA pharmacists are doing

VISN LevelVISN Level

VISN Pharmacy Call CenterVISN Pharmacy Call Center

Qualification StandardsQualification Standards

VISN will provide support to their sites as VISN will provide support to their sites as neededneeded

Local LevelLocal Level

What are we doing while you wait (ex.. Orlando)What are we doing while you wait (ex.. Orlando)

Pharmacy VideosPharmacy Videos

Career DaysCareer Days

Speak at local Pharmacy MeetingsSpeak at local Pharmacy Meetings

Participation in local and state associationsParticipation in local and state associations

RecommendationsRecommendations

Creation of VISN Call CentersCreation of VISN Call Centers

Marketing of VA ServicesMarketing of VA Services

My VA pharmacist,

Taking Care of Me

Today, Tomorrow,

Beyond…

Hero statement