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RFP NO. 200801

Iowa State County Treasurers Association (ISCTA)]

BUNDLED BANKING

SERVICES:

S u p p o r t f o r I S C T A O n l i n e a n d I n - o f f i c eP a y m e n t s o f P r o p e r t y T a x e s a n d

V e h i c l e R e g i s t r a t i o n s F e e s

(Company Cover Page)

ISCTA RFP #200801: Bundled Banking Services Page 1 of 22

Table of Contents

1 . (COMPANY INTRO?).....................................................................................................................4

2 . COMPANY INFORMATION............................................................................................................5

2.1 . Contact Information..................................................................................................................................5

2.2 . Financial Soundness..................................................................................................................................5

2.3 . Support Personnel.....................................................................................................................................5

2.4 . Company Experience.................................................................................................................................62.4.1 . Online Banking Services......................................................................................................................62.4.2 . Credit Card Services.............................................................................................................................62.4.3 . Automated clearing House (ACH) Services.........................................................................................7

2.5 . Competitive Position..................................................................................................................................82.5.1 . Banking services...................................................................................................................................82.5.2 . Credit Card Services.............................................................................................................................82.5.3 . ACH Services.......................................................................................................................................8

2.6 . References...................................................................................................................................................8

3 . SERVICE REQUIREMENTS.........................................................................................................10

3.1 . Credit Card Services...............................................................................................................................103.1.1 . Authorization Services........................................................................................................................103.1.2 . Settlement Services.............................................................................................................................103.1.3 . Ticket Retrieval and Chargeback services..........................................................................................10

3.2 . ACH Services...........................................................................................................................................11

3.3 . Disbursements..........................................................................................................................................12

3.4 . Debit Card Services.................................................................................................................................13

3.5 . Additional Banking Services...................................................................................................................14

3.6 . Customer Service.....................................................................................................................................14

4 . GENERAL TECHNICAL REQUIREMENTS.................................................................................16

4.1 . Capacity....................................................................................................................................................16

4.2 . Communications Options........................................................................................................................16

4.3 . Implementation and Testing...................................................................................................................17

4.4 . Security.....................................................................................................................................................18


4.5 . Disaster Recovery and Backup...............................................................................................................18

4.6 . Point-of-Sale (POS) Hardware...............................................................................................................19

5 . COST PROPOSAL.......................................................................................................................20

5.1 . Specific Costs............................................................................................................................................205.1.1 . Costs for Interchange-Plus Model.......................................................................................................205.1.2 . Costs for Blended-Rate Model............................................................................................................205.1.3 . One Time Costs...................................................................................................................................215.1.4 . Interest Income...................................................................................................................................21

5.2 . Cost Analysis............................................................................................................................................22


1. (COMPANY INTRO?)


2. COMPANY INFORMATIONPlease use this section to provide general information about your company pertinent to the requested BBS’s.

2.1. CONTACT INFORMATIONREQUIRED: Each responding company must provide a single contact for all communications

concerning this RFP.

1. Provide name, title, phone number, fax number and e-mail address for your company’s contact for your response to this RFP.

2.2. FINANCIAL SOUNDNESSREQUIRED: Each respondent must provide at least two independent and verifiable ratings, e.g., Standard and Poor’s, Moody’s, etc.

2. Provide two independent and verifiable ratings for your company.

2.3. SUPPORT PERSONNELPREFERENCE: From previous experience, the ISCTA will give preference to proposals committing

to a single point of contact for all of the requested services. By single point of contact the ISCTA means that all issues, concerns, support and advocacy for ISCTA will be through a single, individual designated by the vendor. In addition, to satisfy this preference, the respondent must assure that, should the designated contact be unavailable for any reason, the ISCTA will be notified of a single substitute contact.

3. Provide name, title, phone number, fax number, e-mail address and brief professional biography for a primary contact with whom the ISCTA will interact in support of the BBS’s.

4. What percent of the primary contact’s total responsibility to your Company will be devoted to supporting the ISCTA for the BBS’s?

5. In the event the primary contact must be permanently replaced, to what extent will the ISCTA or its designated representatives be involved in the replacement process? How much prior notice is the ISCTA assured of getting before the actual replacement?

6. For the principle contact, provide the name, title, telephone number and e-mail address of the person to whom the principle contact direct reports.

7. For the principle contact, how many employees report directly to this person? Approximately, how many total employees work under this person’s management?


8. For each additional contact, should they be required, provide name, phone number, fax number, e-mail address and area(s) of responsibility (as they related to this RFP).

2.4. COMPANY EXPERIENCEPlease focus responses in this section to experience clearly relevant to the requested bundled services. Avoid general company history, inclusion of aggregate information that includes banking services not relevant to this RFP and general marketing material not directly relevant to this RFP.

2.4.1. ONLINE BANKING SERVICES

9. Provide an overview and recent history of your company’s offering of banking services similar to the BBS’s requested in this RFP.

10. For how long has your company provided these types of online banking services?

11. Does your company use any third party service providers in the delivery of these banking services/

12. If your company does use third party service providers in the delivery of these banking services, identify each such company and explain their specific role.

13. What is the number of distinct client companies (include non-profits, governmental entities, etc.) for which you currently provide these banking services?

14. Of the number of companies provided in your response to the preceding item 13, how many of those companies have a peak load month, in terms of deposits into merchant accounts, at least as great as those projected for ISCTA’s BBC’s? Please see Appendix A for ISCTA historical data on payments of taxes and fees.

15. Of the number of companies provided in your response to item 13, how many of those companies are actually governmental agencies (federal, state, county, city, etc.)?

16. In dollars, for your largest customer of these banking services, what is the maximum monthly amount processed by merchant accounts?

2.4.2. CREDIT CARD SERVICES

17. Provide an overview and recent history of your company’s offering of credit card services.

18. For how long has your company provided credit card services?


19. Does your company use any third party service providers in the delivery of these credit card services?

20. If your company does use third party service providers in the delivery of credit card services, identify each such company and explain their role as it applies to BBS for the ISCTA.

21. What is the number of distinct client companies (include non-profits, governmental entities, etc.) for which you currently provide these credit card services?

22. Of the number of companies provided in your response to the preceding question 21, how many have peak monthly total CC charges at least as great as those for March 2008 for the ISCTA online payment application.

23. Of the number of companies provided in your response to the preceding item 19, how many of those companies are actually governmental agencies (federal, state, county, city, etc.)?

24. What was the total dollar volume of the largest single month of CC charges for a single customer of your CC services?

2.4.3. AUTOMATED CLEARING HOUSE (ACH) SERVICES

25. Provide an overview and recent history of your company’s offering of ACH services.

26. For how long has your company provided ACH services?

27. Does your company use any third party service providers in the delivery of these ACH services?

28. If your company does use third party service providers in the delivery of credit card services, identify each such company and explain their role as it applies to BBS’s for the ISCTA.

29. What is the number of distinct client companies (include non-profits, governmental entities, etc.) for which you currently provide these ACH services?


30. Of the number of companies provided in your response to the preceding item 29, how many have peak monthly total ACH charges of at least as much as those for March 2008 for the ISCTA online payment application

31. Of the number of companies provided in your response to item 29, how many of those companies are actually governmental agencies (federal, state, county, city, etc.)?

32. What was the total dollar volume of the largest single month of ACH transactions for a single customer of your CC services?

2.5. COMPETITIVE POSITIONPlease use this section to provide any specific features of your company’s services that you believe distinguish these services from your competitors. This section also requests information on how your company will continue to enhance the provided services in the future.

2.5.1. BANKING SERVICES

Please include any features of your Company’s experience in providing automated services such as those requested in this RFP in this section.

33. What experience, general features, market penetration figures, etc. do you believe distinguish your services offerings from your competitors?

34. List the related associations or organizations of which your company is a member or in which it has direct representation.

2.5.2. CREDIT CARD SERVICES

35. Are there aspects of your credit card offerings you feel distinguish your company’s offerings relative to your competitors?

36. List the CC processing related associations or organizations of which your company is a member or in which it has direct representation.

2.5.3. ACH SERVICES

37. Are there aspects of your ACH payment services you feel distinguish your company’s offering relative to your competitors?

38. List the ACH services related associations or organizations of which your company is a member or in which it has direct representation.


2.6. REFERENCESREQUIREMENT: Respondents must provide at least two (and no more than four) references of

current clients of similar banking services as those posed in this RFP.

For each provided reference, please provide the following information:

39. Provide the name, title, client company or organization name, phone number(s), e-mail address and mailing address of the provided reference.

40. Provide a brief description of the banking services used by the reference client.


3. SERVICE REQUIREMENTSRespondents are encouraged to review Section 1 carefully prior to addressing the specific requirements in this Section. In particular, respondents must tailor their proposals to the enterprise application architecture depicted in Error: Reference source not found. The ISCTA’s IT software and service provider use their payment service, ABC Virtual-PS, to handle CC, ACH and disbursement transactions.

REQUIREMENT: Respondents must address only those requirements necessary to support the third party online banking, CC and ACH transactions behind the ABC Virtual-PS. Proposals that include use of the respondent’s web applications to support payments at the user interface level will be deemed failing to meet this essential requirement

3.1. CREDIT CARD SERVICESAs highlighted in Section 1, the ISCTA and its designated IT service provider are seeking automated (i.e., accessible via secure and standard Internet protocols) CC services through a single gateway. This gateway may be provided directly by the respondent or by a third party CC processing partner.

3.1.1. AUTHORIZATION SERVICES

41. Does your CC processing software support Purchasing Card Levels II and III?

42. To what gateway will the ABC Virtual-PS be directing CC authorization requests?

43. Specifically, e.g., direct HTTPS with 128-bit encryption, what protocol will be used to submit CC authorization requests?

44. Provide a specific process flow specification of the interaction required between the ABC Virtual-PS and the proposed gateway.

45. Specifically, what data format(s) are required by the gateway to which the ABC Virtual-PS will submit CC authorization requests? If generally accessible, published standards are used, a reference to the governing standard suffices. If proprietary data format is required, details of this format must be provided.

3.1.2. SETTLEMENT SERVICES

Please use this section to describe the process and timings for your proposed settlement services.

46. From the point in time the ABC Virtual-PS receives authorization for a CC payment, and until the point in time a disbursement request is accepted, describe the process and timing for crediting the designated merchant accounts.

3.1.3. TICKET RETRIEVAL AND CHARGEBACK SERVICES

.Please provide an overview of your Company’s services for resolution of issues and for CC chargebacks.


47. Should the ISCTA or one of its designated representatives, have an issue to raise with your Company concerning CC payments, how will such issues be reported? How are they tracked and how is this tracking made visible to the ISCTA?

48. How will chargebacks be handled? Are you proposing any automated messaging, or other automated communication, for dealing with chargebacks?

49. What assistance, if any, are you proposing to provide to the ISCTA or its designated representatives for dealing with chargebacks?

3.2. ACH SERVICESAt least with the ISCTA’s experience to-date, there appears to be more variability in the processes and services offered by automated banking services. This includes timing of submission of ACH payment requests, notification back to the requesting system of invalid routing numbers, etc. Changes to the process specified in Section Error: Reference source not found may require modifications to the ABC Virtual-PS, hence the need to provide accurate and complete specifications in this Section.

The ISCTA requests that respondents provide a clear and detailed description of the proposed ACH Services.

50. In what data format will requests for ACH payments be delivered to your automated ACH services?

51. What protocol is used for delivering ACH payment requests to your automated ACH services?

52. What is the frequency with which requests for ACH payments are to be made to your automated ACH Services, e.g., once every 24 hours, hourly, real-time, etc.? If your automated ACH services can support various frequencies, does choosing one over the other have any impact on the cost of the service?

53. What initial validation is done upon initial receipt of requests for ACH payments, e.g., routing number only?

54. In what data format are the results of the validation in question 53 expressed? How are these validation results “keyed” to the original request?

55. What protocol is used to deliver the validation results referenced in questions 53 and 54?


56. What is the expected latency between the time an ACH payment request is delivered to your automated ACH system and when the ABC Virtual-PS will have the results of the initial validation?

57. Describe all the additional data interchanges that will occur between your automated ACH services and the ABC Virtual-PS. In particular, include a specification of how the ABC Virtual-PS will obtain information on payment request approvals and eventual failures to transfer funds. For each such interchange, specify the data format, the transmission protocol and the timing – relative to the initial payment request – of the specific exchange.

58. Describe the process whereby the ABC Virtual-PS is to be made aware of ACH payment requests that fail to fund.

59. What data format is used to express information on ACH payment request that fail to fund?

60. By what transmission protocol is information on ACH payment request failures to fund?

61. Please discuss the timing of these failures to fund notifications. (The ISCTA understands the potentially large variance, but is interested in your company’s experience in this issue.)

3.3. DISBURSEMENTSAs covered in Section Error: Reference source not found, requests for disbursement of funds are generated by the ABC Virtual-PS.

REQUIREMENT: the ABC Virtual-PS will generate Requests for disbursement of funds. The successful response will not require ISCTA administrative users to use a separate web application to initiate requests.

62. Does your automated banking services system provide an online, programmatic interface for handling disbursement requests? (By programmatic in this context, we mean the ABC Virtual-PS delivering requests to your automated banking services.)

Question 62 is included simply to emphasize the importance of the requirement. The remaining questions and information items in this Section assume your response to question 62 is affirmative.

REQUIREMENT: Your Company must meet the ISCTA’s debit filter requirement – requiring two source authorization of accounts to which funds are to be disbursed.

63. Do your current online disbursement services support the two-source account authorization described in Section Error: Reference source not found (p. Error: Reference source not found)? If not, provide a deadline by which your Company will implement this mandatory requirement and any cost to be incurred by the ISCTA for such implementation.

64. What data format is used for the disbursement requests?


65. What transmission protocol is used for disbursement requests?

66. Describe the process by which results of disbursement requests are to be provided to the ABC Virtual-PS.

67. What is the data format used to express the results of disbursement requests? How are these results “keyed” back to the original disbursement requests?

68. What is the timing of delivery of information on failed disbursement requests?

3.4. DEBIT CARD SERVICESThe ISCTA is interested in exploring the feasibility of offering PIN-based debit card services. Offering these services cannot be detrimental to the offering of CC payment services (including Visa and MasterCard debit cards) or ACH payment services or the business terms under which these services are offered – including convenience fees.

69. Is it feasible to offer of PIN-based debit card services in conjunction with the other payment services requested in this RFP?

In the event your answer to the immediately preceding question 69 is affirmative, please provide answers and the information requested in the items below.

70. To what online service for PIN-based debit card processing will the ABC Virtual-PS be directing PIN-based debit card payment requests?

71. Specifically, e.g., direct HTTPS with 128-bit encryption, what transmission protocol will be used to submit PIN-based debit card payment requests?

72. Provide a specific process flow specification of the interaction required between the ABC Virtual-PS and the proposed gateway for PIN-based debit card payment requests.

73. Specifically, what data format(s) are required by the gateway to which the ABC Virtual-PS will submit PIN-based debit card payment requests? If generally accessible, published standards are used, a reference to the governing standard suffices. If proprietary data format is required, details of this format must be provided.

74. For each data exchange between the ABC Virtual-PS and the online service for PIN-based debit card payments, other than the initial request covered above, identify each exchange and provide the data format specification for the exchange.


75. For each data exchange between the ABC Virtual-PS and the online service for PIN-based debit card payments, other than the initial request covered above, identify the transmission protocol used for each exchange.

3.5. ADDITIONAL BANKING SERVICESPlease use this Section to describe any additional, specific services your Company is including in its RFP response.

76. Is your Company proposing the payment of interest on the ISCTA’s Clearing Account? If so, is the transfer of the interest earned to an Operational Account to be done automatically? And, if so, be sure to provide the requested information concerning the interest rate in Section 5.1.2.

77. Are there additional banking services your Company is including in its response to this request for BBS’s? For each such service, be sure to indicate whether the service is accessed through your online banking services systems and whether use of the service requires any enhancements to the ABC Virtual-PS.

3.6. CUSTOMER SERVICEThe ISCTA will give preference to those respondents demonstrating not only the proven capability to respond to questions, concerns and specific issue/ticket items, but also the commitment to advising the ISCTA on how best to optimize its services for online and in-office payment services for Iowa citizens and the ISCTA.

PREFERENCE: Responses demonstrating a clear commitment to providing prompt and effective feedback to ISCTA-originated issues and to initiating advice to the ISCTA how to improve its services and control costs will be given preference.

78. Does your Company have, and will ISCTA personnel have access to, resources supporting questions or concerns about compliance issues (legal, industry standard, Company enforced) pertinent to the BBS’s proposed?

79. For specific processing issues, e.g., an apparently “dropped” payment request, specifically how will the ISCTA or its designated representatives report such issues? If a specific Issue Tracing system is used, which one?

80. For specific processing issues, what are the days of the week and hours of operation of personnel providing issue support? Please specify the time zone in which these hours apply.

81. Once a specific issue has been reported using the process described in your response to the preceding question 79, how will the ISCTA and its designated representatives track the status of the reported issues?


82. Does the responding company have a standard maximum elapsed time prior to responding to the reporting entity? If so, what is this response time agreement?

83. For less specific issues and concerns with the provided BBS’s, how, and to whom, will the ISCTA or it’s designated representatives report these less specific issues?

84. For these less specific issues, is the respondent company making a commitment to a maximum allowable elapsed time for an initial response to the question or concern? If so, what is the time constraint?

85. Should the officers of the ISCTA have major concerns or questions about the BBS’s provided, or should there be instances in which issues are not resolved to the satisfaction of the ISCTA, to whom and by what mechanism are such major concerns to be reported?

86. What features of your BBS proposal do you anticipate you would monitor and subsequently recommend strategies to lower costs and/or increase interest revenue?


4. GENERAL TECHNICAL REQUIREMENTSThis Section addresses general IT issues pertinent to the online banking services addressed with respect to functional detail in Section 3.

4.1. CAPACITYThis section addresses the capacity of the hardware and software infrastructure(s) supporting the online banking services detailed in Section 3.

The ISCTA is aware that CC processing, and related merchant account services, may be hosted in a different IT environment than is that for ACH and other treasury account services. The next question asks respondents to identify each hosting infrastructure environment pertinent to the online banking services to be used by the ISCTA.

87. Identify each hosting environment to be used by the ISCTA in meeting its need for BBS’s. If any of the services proposed are to be provided by a third party, be sure to include the third party’s hosting environment.

Please address each of the following questions or information items for each of the hosting environments enumerated in your response to information item 87. Should you be addressing these items for more than one environment, please identify the items in your response as 88.a. - 90.a. (for the first environment), 88.b. - 90.b. (for the second environment), etc.

88. Using the data provided in Appendix A as indicative of ISCTA usage, approximately what % of the load (as measured in average payment transactions per month) will the ISCTA use of services represent?

89. What performance measures does your Company track for the environments and systems proposed to meet the BBS’s requirements? For each tracked performance variable, is it tracked automatically? If so, do you use a third party performance tracking tool and, if so, which one(s)?

90. Does the hosting environment have a remote, hot backup site? If not, what service level agreement is being offered in the event of a disaster rendering the primary hosting site inoperable?

4.2. COMMUNICATIONS OPTIONSThere are several places in Section 3 where information on transmission protocols (e.g., HTTPS) is requested. However, your Company may have a preferred network layer technology over which the transmissions are to occur. Please address any such preferences in this section.

91. Does your Company have a preferred or required network connectivity preference (VPN, Internet, etc.) to be used by the ABC Virtual-PS? If the answer to this question varies by hosting environment or individual data exchange, please identify which network connectivity applies to which environment or individual exchange.


92. For any of the network connectivity options listed in your answer to question 91, does your Company provide a backup line? For example, if all requests for services and data exchanges occur via HTTPS over the Internet, does your Company have a redundant, separate Internet Service Provider (ISP)?

93. For any of the network connectivity options listed in your answer to question 91, is there any special hardware or software required by the ISCTA’s designated IT service provider? For each required hardware or software system, provide the complete specification of the required resource and an approximate price.

94. For any proprietary network connectivity, e.g., VPN, enumerated in your answer to question 91, does your company provide automated monitoring of the line and how is the ISCTA’s designated IT service provider notified of any issues?

95. If any portions of your proposed online BBS’s in support of the ISCTA rely on third party solutions, for each such third party solution, specify the transmission protocols and network connectivity used.

4.3. IMPLEMENTATION AND TESTING

96. Provide a suggested implementation plan for the ISCTA BBS’s you are proposing. Please include important milestones and your best estimate of the time it will take for each milestone task. Highlight the tasks which are responsibilities of the ISCTA or its designated representatives.

For each of the hosting environments enumerated in your response to item 87, please address the following items. If you are responding for more than one environment, please number your items 97.a. 98.a., 99.a. (for the first environment), 97.b., 98.b., 99.b. (for the second environment), etc.

97. Does your Company provide a corresponding test environment accessible to the ISCTA’s IT service provider?

98. If your response to the preceding question 97 is negative, describe the process by which the ISCTA’s IT service provider will test its interactions with the hosted system. Be sure to enumerate the functionality and data that can be tested and the functionality and data that cannot be tested.

99. If your response to the previous question 97 is positive, describe the process by which the ISCTA’s IT service provider gains access to the test system and how they will interact with your Company’s designated quality control / quality assurance personnel in the testing process.


4.4. SECURITY

100.With respect to data security, transmission security or any other aspect of the functional interactions between the ABC Virtual-PS and your proposed online banking services systems, are there any additional security issues, features or requirements of client systems not covered elsewhere in your response? If so, please include them here.

101.Does your Company’s IT staff regularly execute tests of your intrusion detection and denial of service security?

102.Does your Company engage an external third party to regularly execute tests of your intrusion detection and denial of service security?

103.Do the hosting environments enumerated in your answer to question 87 undergo regular external security reviews (other than for PCI compliance – covered in the following item)? If so, by whom? Do these reviews result in any standard security certifications?

104.For each disparate software system, both those of your Company and any third party systems involved in providing the proposed BBS’s, identify the system and indicate whether the system is PCI compliant –and the level at which it is compliant.

4.5. DISASTER RECOVERY AND BACKUP

105.For each of the hosting environments enumerated in your response to item 87, when was the date of the most recent need to restore data from backup systems? How long were clients such as the ISCTA without service? In hours, how much data loss did clients such as the ISCTA incur?

106.Does your Company have a documented disaster recovery plan (DRP)?

If your answer to question 105 is affirmative, please address the following questions and items.

107. In the event your DRP for IT infrastructure is not based on the hot backup mentioned in item 90, describe the DRP for IT infrastructure. In particular, what is your target time for having services to clients such as the ISCTA back online?

108.Does your DRP address support services, e.g., issue reporting? How are the personnel resources augmented? How will clients such as the ISCTA receive notice of any changes in contacts, processes, etc.?


4.6. POINT-OF-SALE (POS) HARDWAREThere is no requirement that respondents address hardware needs for the in-office payment system currently under development. However, the ISCTA would appreciate learning about your Company’s experience with in-office hardware systems along with any recommendations you might make.

109.Does your Company have experience with in-office point-of-sale hardware used to interface with the BBS’s contained in your response?

If your Company has such experience, please provide the information requested below.

110.With which two or three in-office point-of-sale hardware has your Company had the best experience – with respect to reliability and overall cost of maintenance?

111.For each hardware system enumerated in your answer to question 110, can the system be used to host a pure browser-based solution? In particular, would you anticipate the hardware system could be used to provide the thin-client connectivity required of the in-office payment system under development by ABC Virtual? Assume in your response that no off line functioning is required.

The ISCTA wishes to thank any responding company providing guidance in response to items in this Section.


5. COST PROPOSALThe ISCTA will consider the completeness and clarity of your Company’s cost proposal one indication of your ability to provide good customer service.

REQUIREMENT: Your cost proposal must include all costs to be incurred by the ISCTA should your Company be selected to provide the requested BBS’s. The costs presented in a response to this RFP are to be the complete and total costs of the requested services.

In all pricing instances, respondents must provide sufficient detail to perform the cost analyses requested in Section 5.2.

5.1. SPECIFIC COSTSThe ISCTA is aware that responding companies may offer an Interchange-Plus cost model, a Blended Rate cost model, or both for online merchant account services. It has been the experience of the ISCTA to-date that merchant account services and treasury management services are handled and priced separately. However, in case there are providers who have varied pricing for treasury management services based on the model for merchant account services, respondents are asked to complete all the information in each of the following two sections.

5.1.1. COSTS FOR INTERCHANGE-PLUS MODEL

Respondents need only handle the questions and items in this Section if they are presenting an interchange-plus model for merchant account services.

112.What is your Company’s interchange-plus pricing? Recall you must provide sufficient detail in this cost proposal so the analyses requested in Section 5.2 can be performed – and validated by the ISCTA review committee.

113.What additional fees will be incurred by the ISCTA for use of your merchant account services under this model? In particular, will you charge, and, if so, how much, for assessment fees? Authorization fees? Settlement fees? Other fees related to merchant accounts?

114.Provide all fees associated with the treasury management services as requested in this RFP. Specifically list any and all fees associated with the maintenance of the Internet Clearing Account, the Operational Account, processing ACH transactions, the disbursement of funds, etc.

5.1.2. COSTS FOR BLENDED-RATE MODEL

Respondents need only handle the questions and items in this Section if they are presenting a blended-rate model for merchant account services.

115.What is your Company’s blended-rate pricing? Recall you must provide sufficient detail in this cost proposal so the analyses requested in Section 5.2 can be performed – and validated by the ISCTA review committee.


116.What additional fees will be incurred by the ISCTA for use of your merchant account services under this model? In particular, will you charge, and, if so, how much, for assessment fees? Authorization fees? Settlement fees? Other fees related to merchant accounts?

117.Provide all fees associated with the treasury management services as requested in this RFP. Specifically list any and all fees associated with the maintenance of the Internet Clearing Account, the Operational Account, processing ACH transactions, the disbursement of funds, etc.

5.1.3. ONE TIME COSTS

Please use this section to detail any one-time costs, charges fees, etc., that could be incurred by the ISCTA in the implementation of your BBS’s.

118. In the event that the IT service provider must make programming changes to its ABC Virtual-PS, e.g., to accommodate a Company-proprietary data format, will your Company cover the costs of these changes?

119.What additional one-time costs will be incurred by the ISCTA in the implementation of your BBS’s? Be sure to provide a detailed description and sufficient specification of the cost so the total charge can be included in the ISCTA’s evaluation of your response.

120.What, if any costs are associated with the setup and operation of the Debit Block Filter?

5.1.4. INTEREST INCOME

121.What fees are associated with the ongoing operation of the Internet Clearing Account? Does it include unlimited withdraws?

122.Does your proposal include payment of interest on the Clearing Account?

If your answer to question 122 is affirmative, please address the additional items in this section.

123.By what formula will the interest rate be determined?

124.What will be the frequency (quarterly, annually) with which the interest rate will be adjusted?

125.Does your company offer the ability to have the interest generated from the Internet Clearing account automatically deposited into a different account? Is there a fee associated with this feature?


5.2. COST ANALYSISThe cost proposal(s) contained in the preceding Section 5.1 should be sufficiently detailed and comprehensive so the responding company can use the Payment History Data contained in Appendix A to provide an accurate cost of proposed BBS’s under this payment profile.

REQUIREMENT: Respondents must apply each proposed cost model to the payment profile data contained in Appendix A. Respondents will be evaluated on both the resulting absolute cost amount and the clarity of analysis.

126. If you are proposing interchange-plus pricing, apply your complete pricing to the data from Appendix A. Your analysis should result in a total cost for all services used in supplying the requisite BBS’s. In the event you have to make assumptions not given explicitly in the profile of payments provided in the Appendix, please be sure to state them explicitly.

127. If you are proposing blended rate pricing, apply your complete pricing to the data from Appendix A. Your analysis should result in a total cost for all services used in supplying the requisite BBS’s. In the event you have to make assumptions not given explicitly in the profile of payments provided in the Appendix, please be sure to state them explicitly.


Date post:	24-May-2015
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