14-063010-01 Energy UK CMS Wave...AGE INCOME SOCIAL GRADE ACCESS TO INTERNET 64 6500 11500 17500...

ACCESS TO INTERNETSOCIAL GRADEINCOMEAGE1750011500650064

25000---UP TOANDWAVENONETOTALWORKHOMEDEC2C1ABPLUS249991749911499649965+UNDER55-6445-5435-4425-3415-241TOTAL

(u)(t)(s)(r)(q)(p)(o)(n)(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)(z)

616338211663351107283712788111052256401341222878312062661459660967540043998Unweighted Base

556344312553414990866107910651180242371319194843315755266964266662740043999Weighted Base

540324312013214912819102410271157237364314185821296153665163163550838453782Yes - mains97%zrt94%96%rt94%92%95%q95%q96%zq98%z98%z98%z98%z96%98%zb94%b97%zb97%zb98%zb95%b81%96%z95%bgelectricity

cgggcgqrt

4712983112129628497249359451061211311267147730272449359156457749935743454Yes - mains gas85%87%89%zr87%t86%84%87%89%zp90%zi87%i84%i84%i76%87%b86%b89%zb88%b88%b87%b80%89%z86%bi

tujkgp

10109361083628371911272381121176216888120No - neither2%3%3%3%4%n3%3%n2%1%1%2%1%1%1%4%zde2%1%1%3%deh11%zcd2%3%ade

fhefghhjmn

733388833010411210293108295448441053064969736551335411Mains electricity only13%zrst10%rs7%10%s10%13%zn9%9%9%12%15%zm15%zm23%zj12%zb10%9%10%11%10%8%8%10%agr

oklmfgst

5787784118131112312613705968426383Mains gas only1%2%su1%2%su4%zno2%1%1%1%1%*1%3%jkm2%2%df1%1%1%1%7%zcd2%2%fkm

pefghnosu

4662905111428848087079229341049208310266141717265448758255856945835103371Both mains electricity84%84%89%zr84%82%82%85%pq88%zp89%zi86%i83%i83%i73%85%b84%b88%zb87%bg87%b85%b73%88%z84%biand gas

tuqjkgpq

2117112146---2-112---39612Don't know**1%****1%---1%m-**---*1%zde**

fgh

Page 1

14-063010-01 : ENERGY UK - CONSUMER EXPERIENCES OF THE ENERGY MARKET 2014 WAVE 2 - WEEK 1 + WEEK 2 - ENERGY UK

PUBLIC - FINAL7 Nov 2014

Table 1

ED01 - Do you have mains electricity and/or mains gas in your home?Base: All respondents

Proportions/Means: Columns Tested (5% risk level) - z/a - z/b/c/d/e/f/g/h - z/i/j/k/l/m - z/n/o/p/q - z/r/s/t/uOverlap formulae used.

Respondent Type: Adults, 15+ in Great Britain who either have sole or joint responsibility for paying the electricity and/or gas bills in their household(Fieldwork Dates: 29th August to 11th September 2014)




556344312553414990866107910651180242371319194843315755266964266662740043999Weighted Base

-333---3------3-3---23Refused-***---*------*-*zg---**

Page 2



Table 1




RESPONSIBILITY FOR

ELECTRICTYAND/OR GASSWITCHING IN THE

BILLSLAST 12 MONTHSLIFESTAGETENUREEDUCATIONRE-

NTEDRE-BEINGOWNEDANYFROMNTEDBO-OUT-FORMA

TRIEDA PR-FROMUGHTRIGHTLGCSE/BUTPOSTPREIVATELOCALON ABYQUALINODEGR/A-LVLO-LV/

HAVEDIDN'SWITCFAM-FAM-FAM-SIN-LAND-AUTH-MOR-HOUS-FICATFORMLMAST/ORCSE/JOINTSOLEYNOTTHEDILYILYILYGLEOTHERLORDORITYTGAGEEHOLDIONQUALPHDEQUIVNVQ12TOTAL

(s)(r)(q)(p)(o)(n)(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)(z)

141416122531454422001118422258730481746311611216288670899074511513998Unweighted Base

14991540252049*46419431233245575252779372128512752950652108275611133999Weighted Base

1487151924934945718891187233470240688356123312352777621103367710673782Yes - mains99%z99%z99%z100%99%z97%zk96%zk95%k82%95%i88%96%i96%zi97%zi94%b95%b95%be90%96%zb95%bielectricity

ek

13801300221240424168910972144512066213231145112925465579706609163454Yes - mains gas92%zr84%88%z82%91%z87%k89%zk88%k78%82%80%87%i89%zi89%zi86%a85%90%za87%a82%86%ai

jjdejkr

-----24327577361141239315253335120No - neither-----1%3%n3%10%zlm3%5%zf3%3%f2%3%2%2%4%zce3%3%fno

nqrs

1192403089402271012160371203794122297798257158411Mains electricity only8%16%zs12%z18%9%12%zm8%9%11%15%zf15%zf10%7%10%10%bc12%bc8%8%14%zbc10%bc

gghegms

122227-72711241353461666151940783Mains gas only1%1%1%-1%1%1%1%7%zlm1%7%zfg1%*1%2%a2%a2%a5%zac1%2%afg

nhjdemnqrs

Page 3



Table 2


Proportions/Means: Columns Tested (5% risk level) - z/a/b/c/d/e - z/f/g/h/i/j - z/k/l/m/n - z/o/p/q - z/r/sOverlap formulae used. * small base


RESPONSIBILITY FOR







14991540252049*46419431233245575252779372128512752950652108275611133999Weighted Base

13681279218540417166210862124092035683191139111424815439516209103371Both mains electricity91%zr83%87%z82%90%z86%zk88%zk87%k71%81%i73%86%i89%zi87%zi84%a83%88%za82%82%84%aiand gas

jjbdek

-----13272224111135412Don't know-----**1%n1%zmn1%*******1%**nqr

-----3--------3-3--3Refused-----*--------*-*--*

Page 4



Table 2







604325811233228103580712317891040254392337219868299461560658958759739103862Unweighted Base

544332012093292953837103710381169240365316191834303154266063764255039093865Weighted Base

3381203352119050032440131636011620321712448910522412772442306015311540I have sole62%zrst36%s29%36%s53%zn39%n39%n30%31%48%zm56%zm69%zk65%zk59%zb35%b45%zb42%bc38%b36%b11%39%40%bcresponsibility for

oplmlmcdefgcdgggmnrspaying thetelectricity/gas/energy

bills in my household

1391360533135423332640053961786113654329212062393082932729415371499I have joint26%41%zu44%zr41%zu24%39%q39%q52%zo53%zi36%ij31%ij21%23%35%b40%zb44%zb47%zb46%zb42%bh17%39%39%bhresponsibility for

tupqjklhghghghijkqupaying theelectricity/gas/energybills in my household

6875632474622018423718319238493424537716173100141396839824I have no12%23%zu27%zr23%zu23%n22%n23%n18%16%j16%13%11%12%6%25%zcd11%h11%h16%ef22%de72%zc21%21%deresponsibility for

tuefhhfhdefghfhijkpaying thelmnuelectricity/gas/energy


47725638842544733650801855977202316282167781225848158553750115430683039Any responsibility88%zrst77%s73%77%s77%78%77%82%zo84%z84%z87%z89%zm88%z94%zb75%b89%zb89%zb84%zb78%bg28%79%79%bg(joint/sole) (NET)

pqcdefgcdgcdgcgrst

-2-2-2--------2-2----2Don't know-*-*-*--------*-*----*

--------------------1-Refused--------------------*-

Page 5



Table 3

ED02 - Please could you tell me which of the following statements best applies to you?Base: All with mains electricity and/or gas



RESPONSIBILITY FOR







141416122531454421973115021452129877944811131191277969196170511133862Unweighted Base

14991540252049*46419161198236511243741360123912512843636105271810743865Weighted Base

-15401300312079744033312913930821234952910383413752274371540I have sole-100%zs52%z64%zo45%51%zk34%kl14%25%l57%zf42%g59%zf28%42%g37%b54%za36%32%41%bc40%bcresponsibility for

olmgigibceeegklmpaying theselectricity/gas/energy


1499-12201725776052014473542438259851811612075032504081499I have joint100%zr-48%z36%55%zp40%k43%zk61%zk14%22%33%hj23%48%zf41%zh41%za33%48%za35%38%d39%bdresponsibility for

qmnhijijbdbdehijkrpaying theelectricity/gas/energybills in my household

-----18027659309501906429320464486174240229824I have no-----9%23%n25%n60%zl20%26%zf18%24%zf16%23%zc13%17%33%za21%cd21%cdresponsibility for

mnhhdcdefnopqpaying therselectricity/gas/energy


149915402520494641734923177202193551294946104721995498774778453039Any responsibility100%z100%z100%z100%z100%z91%z77%k75%k40%80%74%82%gi76%84%zg77%b86%za83%za67%79%b79%be(joint/sole) (NET)

klmibebegik

Page 6



Table 4


Proportions/Means: Columns Tested (5% risk level) - z/a/b/c/d/e - z/f/g/h/i/j - z/k/l/m/n - z/o/p/q - z/r/sOverlap formulae used. * small baseRespondent Type: Adults, 15+ in Great Britain who either have sole or joint responsibility for paying the electricity and/or gas bills in their household(Fieldwork Dates: 29th August to 11th September 2014)

RESPONSIBILITY FOR







14991540252049*46419161198236511243741360123912512843636105271810743865Weighted Base

-----2-----2---2---2Don't know-----*-----*zfg---*ze---*

Page 7



Table 4







53024968052475796625953652872212337300188817220955053349845417430483026Unweighted Base

47725638842544733650801855977202316282167781225848158553750115430683039Weighted Base

36428191427767211619919526494013903748099899017490464Yes - I have switched7%17%zu22%zr17%zu10%11%15%q23%zo20%zi13%15%i14%8%11%17%zh17%h17%h16%h18%h11%16%15%hi

tupqjlpqu

543164315811152015556429771633849I tried to switch but1%2%2%2%2%1%1%2%2%1%2%2%3%1%2%2%1%1%3%zgh2%1%2%hdidn't do so

43520856742068641570673637759174262237149682183839147844139513325402520No I have not tried to91%zrst81%s76%81%s87%zn88%zn84%n74%78%86%m83%84%m89%zm87%zc81%81%82%82%79%86%c83%83%cgswitch

defgmnrst

15351*142---133-11-116Don't know*********---***-**-***

-1-11---------1---1--1Refused-*-**---------*---*--*

Page 8



Table 5

ED05 - Have you switched, or tried to switch, your [electricity and/or gas] supplier in the last 12 months?Base: All who have mains gas and/or electricity and have responsibility for paying energy bills



RESPONSIBILITY FOR







141416122531454421792873154204237568360843101021266047874708693026Unweighted Base

14991540252049*4641734923177202193551294946104721995498774778453039Weighted Base

257207--4642341832819266225193158379501948798464Yes - I have switched17%zr13%--100%zpq14%20%zk16%10%13%11%9%20%zfh15%h17%za9%22%zad18%ad12%15%ad

nijdehiknpqr

1731-49-201667213318123871182049I tried to switch but1%2%-100%zoq-1%2%4%n3%n1%2%1%2%1%2%1%1%2%2%2%noqdidn't do so

122013002520--147672414217516547526573487417774906703827242520No I have not tried to81%84%z100%zo--85%zm78%81%87%m85%g86%zg90%zf78%83%g81%c89%zb76%80%86%zb83%ceswitch

pgcecegmop

33---41-1-1*23412126Don't know**---**-*-**********q

1-------1-1---1-1--1Refused*-------*zn-*---*-*--*

Page 9



Table 6

ED05 - Have you switched, or tried to switch, your [electricity and/or gas] supplier in the last 12 months?Base: All who have mains gas and/or electricity and have responsibility for paying energy bills






38396161394836914014216126514213933418380728521467434Unweighted Base

34**42218942180*68*11419519322**47*39*11**87*37079*91*84*97*19**480457Weighted Base

115815514691112214131721516I switched/tried to2%4%4%3%6%2%3%3%4%6%2%2%14%3%4%2%3%2%7%8%3%4%switch my gas supplier

only

424132454991215221263521422428I switched/tried to10%6%7%6%7%6%8%5%6%6%10%5%17%2%7%4%6%2%14%zdf12%5%6%switch my electricity

ghsupplier only

303581553576660971651611938338793097374786915401388I switched/tried to87%85%82%85%83%88%85%85%83%88%81%85%69%92%c83%c92%cg81%93%zc71%80%83%85%cswitch both my gas and

gelectricity supplierfrom one supplier toanother

-7371-344-1--*71122-347I switched/tried to-2%1%2%1%-2%2%2%-2%--*2%1%2%2%2%-7%z2%switch both my gas and

electricity supplierfrom two separatesuppliers to onesupplier for both

-16111632298-32-3131813-716I switched/tried to-4%6%4%4%2%2%5%4%-6%6%-4%4%1%9%zdg1%4%-1%4%switch both my gas and

electricity supplierfrom two separatesuppliers to twoseparate suppliersagain

Page 10



Table 7

ED06 - Thinking about the last time you [switched/tried to switch] did you [switch /try to switch] your gas supplier, electricity supplier or both?Base: All who have both mains electricty and gas, who have either switched or tried to switch their energy supplier in the last 12 months.

Proportions/Means: Columns Tested (5% risk level) - z/a - z/b/c/d/e/f/g/h - z/i/j/k/l/m - z/n/o/p/q - z/r/s/t/uOverlap formulae used. * small base; ** very small base (under 30) ineligible for sig testing





34**42218942180*68*11419519322**47*39*11**87*37079*91*84*97*19**480457Weighted Base

-212-1-1---1--2---2--2Don't know-***-1%-*---3%m--1%---2%--*

Page 11



Table 7




RESPONSIBILITY FOR







218216-3739722516128202958321601543445716381100434Unweighted Base

252205-**40**41722517833**21**25**56*23**19515736951*19084*96*457Weighted Base

88-21464243515214256316I switched/tried to3%4%-6%3%3%3%5%17%11%9%zf4%3%1%4%4%3%8%3%4%switch my gas supplier

only

1512-4237135236213322485828I switched/tried to6%6%-11%6%3%7%17%10%14%10%f10%7%2%6%8%4%6%9%6%fnswitch my electricity

supplier only

210178-293592021472514174118169142311441646879388I switched/tried to83%87%-73%86%z90%z82%78%64%66%74%78%87%i91%zi84%85%86%81%83%85%iswitch both my gas and

electricity supplierfrom one supplier toanother

52-1615-1*11327-3137I switched/tried to2%1%-2%2%1%3%-4%1%2%3%2%1%2%-2%1%3%2%switch both my gas and

electricity supplierfrom two separatesuppliers to onesupplier for both

Page 12



Table 8


Proportions/Means: Columns Tested (5% risk level) - z/a/b/c/d/e - z/f/g/h/i/j - z/k/l/m/n - z/o/p/q - z/r/sOverlap formulae used. * small base; ** very small base (under 30) ineligible for sig testing


RESPONSIBILITY FOR







252205-**40**41722517833**21**25**56*23**19515736951*19084*96*457Weighted Base

124-21488--1314715193216I switched/tried to5%2%-6%3%4%5%--4%6%4%2%4%4%2%5%4%3%4%switch both my gas and

electricity supplierfrom two separatesuppliers to twoseparate suppliersagain

11-11-1-11--1-1-1--2Don't know**-2%*-*-5%4%--*-*-*--*o

Page 13



Table 8







454421774409381155158180325748201033849591829323511487Unweighted Base

41*47220847091*80*12721421528**53*44*18**96*41689*106*95*106*20**527513Weighted Base

123623617108-234618*826115240 - It was extremely4%5%3%5%7%1%6%5%4%-4%7%22%6%4%f1%8%f2%6%6%3%5%fdifficult

184841315121--92224-7912%2%2%2%5%zn1%2%1%2%4%4%3%--2%2%1%2%4%-1%2%

2767-31551----9-35-115926%1%3%1%-4%1%2%2%3%----2%-3%5%-4%3%2%

-1811183231010-32-1182456115183-4%5%4%4%3%2%5%5%-5%5%-1%4%2%4%5%5%4%3%4%

11351323456-2211134621-101442%3%r2%3%3%4%3%2%3%-4%5%4%2%3%4%6%2%1%-2%3%

44413449913181115341038958152504859%9%6%9%10%11%10%8%5%4%9%8%20%10%9%10%5%8%14%e9%9%9%m

111211312661-1121051111241263%2%1%2%3%1%2%3%3%4%-2%3%2%2%6%zg1%1%1%3%5%2%

25723571391620234944114871310126525974%12%11%12%15%12%13%9%10%13%17%10%23%11%11%8%12%11%11%29%10%11%

Page 14



Table 9

ED07 - Thinking about the last time you [switched/tried to switch] your [electricity/gas/gas or electricity] supplier, overall, how easy or difficult would yousay it was to [try to] switch your account to a new supplier?When answering, please think about how easy or difficult the process was of [trying to switch/[switching] the account rather than deciding who to switch to in the first place.Please answer on a scale of 0 to 10, where 0 was extremely difficult and 10 was extremely easy.Base: All with mains gas and/or electricity, have responsibility for paying energy bills and who have either switched or tried to switch their energy supplier in the last 12

months.






41*47220847091*80*12721421528**53*44*18**96*41689*106*95*106*20**527513Weighted Base

8662566101023302379421756151182038274819%14%12%14%11%13%18%14%11%25%16%10%12%18%13%16%10%8%19%13%16%14%

676407515101244403810-14671427151117681913%16%19%16%17%12%9%21%o19%11%15%22%-14%16%15%25%zc15%11%4%14%16%o

g

1614874148243143678110141333413031263929618116410 - It was extremely39%31%36%32%26%38%34%31%38%37%26%28%16%35%31%34%24%41%e27%28%34%32%easy

7.717.447.717.447.037.717.417.597.738.127.227.125.467.817.387.857.107.697.067.057.657.46Mean

456265614714252727746544171316352600-3 (NET)11%12%13%12%15%9%11%12%12%6%13%16%22%7%13%f5%16%f14%15%f14%10%12%f

668206814131928222765136118131017284744-6 (NET)14%15%s9%14%s16%16%15%13%10%8%13%14%28%14%15%21%12%11%16%12%16%14%s

3134716234763609416116624403197630266767273153913787-10 (NET)75%74%78%74%69%75%74%75%77%86%74%69%50%79%72%75%72%75%69%74%74%74%

Page 15



Table 9


months.



RESPONSIBILITY FOR







239248-4544225617630253274381751673886417690122487Unweighted Base

275238-**49*46425419834**26**28**75*29*21117041757*20495*119513Weighted Base

1212-71710121138-94193866240 - It was extremely5%5%-15%zo4%4%6%3%5%12%11%zf-4%2%5%6%4%6%5%5%odifficult

g

37-3733-3-413172213911%3%-5%1%1%2%-10%-6%zf5%f1%*2%4%1%1%3%2%

81--944-1---9-7261-923%r*--2%1%2%-3%---4%zf-2%4%a3%1%-2%r

810-315510211311321628351833%4%-6%3%2%5%6%3%3%3%3%6%f1%4%4%4%3%4%4%fn

68-113771--43341124611442%3%-2%3%3%3%3%--5%9%zg2%3%3%4%2%6%ae1%3%

Page 16



Table 10


months.



RESPONSIBILITY FOR







275238-**49*46425419834**26**28**75*29*21117041757*20495*119513Weighted Base

2820-123622186224421174141561948510%8%-25%zo8%9%9%17%8%7%5%14%10%10%10%7%8%6%16%zbc9%o

e

57-1108211-2-6411-4431262%3%-3%2%3%1%2%3%-3%-3%3%3%-2%5%3%2%

2633-2572519311512124164772314105979%14%-4%12%10%10%10%44%19%16%2%12%9%11%12%11%15%8%11%

4133-6683630441116223360730161474815%14%-12%15%14%15%12%15%2%15%21%11%20%zg14%12%15%17%12%14%

5031-57647303-493313569537112081918%13%-10%16%19%15%10%-13%12%12%15%20%16%10%18%12%17%16%

8877-915687621321217971551302266263716410 - It was extremely32%32%-18%34%z34%31%37%9%43%23%33%34%32%31%39%32%28%32%32%easy

Page 17



Table 10


months.



RESPONSIBILITY FOR







275238-**49*46425419834**26**28**75*29*21117041757*20495*119513Weighted Base

7.547.38-5.677.65z7.76z7.267.526.007.486.527.437.328.07z7.447.237.617.197.367.46iMeanpgip

3129-134822303641523364910241114600-3 (NET)11%12%-26%zo10%9%15%9%21%15%20%zf8%16%f3%12%18%12%12%12%12%fn

o

3935-155937278321073025636241623744-6 (NET)14%15%-30%zo13%15%14%22%11%7%13%24%14%15%15%10%12%17%20%14%o

204174-2135719514124182250191481393054115767813787-10 (NET)74%73%-44%77%zp77%71%69%68%78%66%68%70%82%zg73%72%77%71%69%74%p

i

Page 18



Table 10


months.






39403163401787414214816530514216973458485777920473442Unweighted Base

36*42819142776*72*11619919526**49*40*13**90*37480*99*89*90*17**490464Weighted Base

11641641664-222314-52516170 - It was extremely3%4%2%4%5%1%5%3%2%-5%6%17%3%4%-5%2%6%7%1%4%adifficult

1636313-2121--71223-7712%1%1%1%4%n1%2%n-1%4%4%4%--2%1%2%2%3%-1%1%

2767-31551----9-35-110926%2%3%2%-4%1%2%2%3%----2%-4%5%h-5%2%2%

-15101522299-32-1152454-12153-4%5%4%3%3%2%4%5%-6%4%-1%4%3%4%5%4%-2%3%

11251223356-121*134621-91342%3%r3%3%3%5%2%2%3%-2%6%6%1%3%5%6%2%1%-2%3%

135103545101710142282784781443653%8%5%8%6%7%8%8%5%4%8%6%12%9%7%10%4%8%9%3%9%8%

1919212641-112851111201063%2%1%2%3%1%1%3%2%4%-2%4%3%2%6%zg1%1%1%4%4%2%

25523551281620234844114671310116515774%13%12%13%16%12%14%10%12%14%17%9%31%12%12%8%13%11%12%33%10%12%

Page 19



Table 11

ED07 - Thinking about the last time you [switched/tried to switch] your [electricity/gas/gas or electricity] supplier, overall, how easy or difficult would yousay it was to [try to] switch your account to a new supplier?When answering, please think about how easy or difficult the process was of [trying to switch/[switching] the account rather than deciding who to switch to in the first place.Please answer on a scale of 0 to 10, where 0 was extremely difficult and 10 was extremely easy.Base: All with mains gas and/or electricity, have responsibility for paying energy bills and who have switched their energy supplier in the last 12 months.






36*42819142776*72*11619919526**49*40*13**90*37480*99*89*90*17**490464Weighted Base

76125619823282168421750131171827768820%14%13%14%12%12%20%14%11%22%16%9%16%19%d13%16%11%8%20%d10%16%15%

671387013101142363710-14621325141017376916%17%20%16%17%14%10%21%o19%12%14%24%-16%17%16%25%zc15%12%5%15%16%o

g

1514168141232941637610141223312328263529618015610 - It was extremely41%33%35%33%30%40%35%32%39%38%29%30%14%36%33%35%26%39%32%33%37%34%easy

7.937.637.817.637.387.787.587.757.918.107.307.365.948.117.547.987.317.567.437.347.917.65Mean

444224410712192027524443141311235480-3 (NET)11%10%12%10%13%10%10%10%10%7%14%14%17%4%12%fh4%15%fh15%fh13%12%7%10%fh

35617569101427192553114817111010173594-6 (NET)8%13%s9%13%s12%13%12%14%10%8%10%14%22%12%13%21%zg11%11%11%7%15%13%

2932815332857559115315623372987528261746568143813577-10 (NET)80%77%80%77%76%77%78%77%80%85%76%73%61%84%75%76%75%74%76%81%78%77%

Page 20



Table 11




RESPONSIBILITY FOR







224218--44223516425182962341621543535616983101442Unweighted Base

257207-**-**46423418328**19**26**62*25**19315837950*19487*98*464Weighted Base

107--17691125-73142635170 - It was extremely4%3%--4%2%5%4%7%8%9%zf-4%2%4%4%3%4%5%4%difficult

25--723-1-312142211711%2%--1%1%2%-7%-5%f6%1%*1%4%1%1%1%1%

81--944-1---9-7261-923%*--2%2%2%-4%---5%zf-2%5%a3%1%-2%r

69--15510--1211211327331532%4%--3%2%6%--3%2%3%6%zf*4%4%4%4%3%3%f

67--13671--433310246-1342%3%--3%2%4%3%--6%11%2%2%3%4%2%7%zae-3%

2214--361813312121713331154133658%7%--8%8%7%12%6%7%1%9%9%8%9%2%8%5%14%zd8%i

Page 21



Table 12




RESPONSIBILITY FOR







257207-**-**46423418328**19**26**62*25**19315837950*19487*98*464Weighted Base

56--10821--1-6410-3421062%3%--2%3%1%3%--1%-3%3%3%-2%5%2%2%

2631--5724193104121231647623141057710%15%--12%10%10%13%53%17%20%3%12%10%12%11%12%16%10%12%

3829--683429231114203154728141268815%14%--15%14%16%8%15%2%18%18%10%20%zg14%14%15%16%12%15%

4828--7645283-483293364536111776919%14%--16%19%16%12%-15%12%14%15%21%17%10%19%13%17%16%

8769--15683581321216966521222162253615610 - It was extremely34%33%--34%36%32%45%8%47%25%37%34%33%32%42%32%28%36%34%easy

7.727.56--7.657.94z7.378.076.207.896.997.577.408.20z7.627.477.677.407.737.65Meangi

Page 22



Table 12




RESPONSIBILITY FOR







257207-**-**46423418328**19**26**62*25**19315837950*19487*98*464Weighted Base

2622--4817271331022943892189480-3 (NET)10%11%--10%7%15%zn4%17%11%16%f9%15%zf3%10%17%11%10%9%10%fn

3327--593221512552621533231416594-6 (NET)13%13%--13%14%12%18%6%7%8%20%13%13%14%7%12%16%16%13%

199158--35718613422152147181381332883815064743577-10 (NET)77%76%--77%79%73%78%76%81%76%71%72%84%zg76%76%77%74%75%77%

Page 23



Table 12




TOTAL

985Unweighted Base

1025Weighted Base

144Scottish Power14%

137British Gas13%

135E.ON13%

115EDF11%

115npower11%

80First Utility8%

52Ovo5%

36Southern Electric3%

32Co-operative Energy3%

23Marks & Spencer Energy2%

18SSE2%

12Sainsburys Energy1%

Page 24



Table 13

ED03 - Which, if any, of the following companies do you buy your electricity from?Base: All who have responsibility for paying energy bills, have mains electricity and have switched, or tried to switch, their energy supplier in the last 12 months


TOTAL

1025Weighted Base

11Ecotricity1%

10Spark Energy1%

6Good Energy1%

6Scottish Hydro1%

5Swalec1%

1Ebico*

53Other5%

745Any Largest 673%suppliers (NET)

245Non Largest 624%suppliers (NET)

34Don't know3%

1Refused*

Page 25



Table 13

ED03 - Which, if any, of the following companies do you buy your electricity from?Base: All who have responsibility for paying energy bills, have mains electricity and have switched, or tried to switch, their energy supplier in the last 12 months


TOTAL

914Unweighted Base

952Weighted Base

146British Gas15%

129Scottish Power14%

119E.ON12%

103npower11%

99EDF10%

75First Utility8%

51Ovo5%

32Co-operative Energy3%

23Marks & Spencer Energy2%

22Southern Electric2%

18SSE2%

14Sainsburys Energy1%

Page 26



Table 14

ED04 - Which, if any, of the following companies do you buy your gas from?Base: All who have responsibility for paying energy bills, have mains gas and have switched, or tried to switch, their energy supplier in the last 12 months


TOTAL

952Weighted Base

9Ecotricity1%

7Spark Energy1%

6Scottish Hydro1%

5Good Energy1%

5Swalec1%

2Ebico*

49Other5%

684Any Largest 672%suppliers (NET)

231Non Largest 624%suppliers (NET)

36Don't know4%

1Refused*

Page 27



Table 14

ED04 - Which, if any, of the following companies do you buy your gas from?Base: All who have responsibility for paying energy bills, have mains gas and have switched, or tried to switch, their energy supplier in the last 12 months


Page 1

Page Table Title Base Description Base

� 1 1 ED01 - Do you have mains electricity and/or mains gas in your home? / Mains electricity only / Mains gas only /Both mains electricity and gas

Base: All respondents 3998

2 1 ED01 - Do you have mains electricity and/or mains gas in your home?


� 3 2 ED01 - Do you have mains electricity and/or mains gas in your home? / Mains electricity only /Mains gas only


� 4 2 ED01 - Do you have mains electricity and/or mains gas in your home? /Both mains electricity and gas


� 5 3 ED02 - Please could you tell me which of the following statements best applies to you? / Any responsibility (joint/sole) (NET)

Base: All with mains electricity and/or gas 3862

� 6 4 ED02 - Please could you tell me which of the following statements best applies to you? / Any responsibility (joint/sole) (NET)


7 4 ED02 - Please could you tell me which of the following statements best applies to you?


� 8 5 ED05 - Have you switched, or tried to switch, your [electricity and/or gas] supplier in the last 12 months?

Base: All who have mains gas and/or electricity and have responsibility for paying energy bills

3026

� 9 6 ED05 - Have you switched, or tried to switch, your [electricity and/or gas] supplier in the last 12 months?

Base: All who have mains gas and/or electricity and have responsibility for paying energy bills

3026

� 10 7 ED06 - Thinking about the last time you [switched/tried to switch] did you [switch /try to switch] your gas supplier, electricity supplier or both?

Base: All who have both mains electricty and gas, who have either switched or tried to switch their energy supplier in the last 12 months.

434

Page 2




457



434

13 8 ED06 - Thinking about the last time you [switched/tried to switch] did you [switch /try to switch] your gas supplier, electricity supplier or both?


457

� 14 9 ED07 - Thinking about the last time you [switched/tried to switch] your [electricity/gas/gas or electricity] supplier, overall, how easy or difficult would you say it was to [try to] switch your account to a new supplier? When answering, please think about how easy or difficult the process was of [trying to switch/[switching] the account rather than deciding who to switch to in the first place. Please answer on a scale of 0 to 10, where 0 was extremely difficult and 10 was extremely easy. months.

Base: All with mains gas and/or electricity, have responsibility for paying energy bills and who have either switched or tried to switch their energy supplier in the last 12

487

Page 3




513



487

Page 4




513



513

Page 5


� 19 11 ED07 - Thinking about the last time you [switched/tried to switch] your [electricity/gas/gas or electricity] supplier, overall, how easy or difficult would you say it was to [try to] switch your account to a new supplier? When answering, please think about how easy or difficult the process was of [trying to switch/[switching] the account rather than deciding who to switch to in the first place. Please answer on a scale of 0 to 10, where 0 was extremely difficult and 10 was extremely easy.

Base: All with mains gas and/or electricity, have responsibility for paying energy bills and who have switched their energy supplier in the last 12 months.

442



464



442

Page 6




464



464

24 13 ED03 - Which, if any, of the following companies do you buy your electricity from?

Base: All who have responsibility for paying energy bills, have mains electricity and have switched, or tried to switch, their energy supplier in the last 12 months

985

25 13 ED03 - Which, if any, of the following companies do you buy your electricity from?

Base: All who have responsibility for paying energy bills, have mains electricity and have switched, or tried to switch, their energy supplier in the last 12 months

1025

26 14 ED04 - Which, if any, of the following companies do you buy your gas from?

Base: All who have responsibility for paying energy bills, have mains gas and have switched, or tried to switch, their energy supplier in the last 12 months

914

27 14 ED04 - Which, if any, of the following companies do you buy your gas from?

Base: All who have responsibility for paying energy bills, have mains gas and have switched, or tried to switch, their energy supplier in the last 12 months

952

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