14 April 2008

Cecilia de la Rosa

Using ISO in IQAUsing ISO in IQA

ENQA Seminar Hosted by AQU CatalunyaENQA Seminar Hosted by AQU Catalunya

Internal QA-systems and the ESGInternal QA-systems and the ESG

Barcelona, 14-15 April 2208Barcelona, 14-15 April 2208

Using ISO in IQA (a particular outline)

Using ISO in IQA

Developing an internal quality system is a strategic decision

An approach based on process is the backbone of this system

Continuous control of the links between the individual processes

Improving customer satisfaction

Focusing on process management, bearing in mind that there are specific rules whose requirements focus on the technical topics and management issues.

Using ISO in IQA

http://www.iso.org

Characteristics

A strategic decision but also a mandatory issue

Adequacy of the evaluation processes (evaluation, accreditation, etc.) as the backbone of the system

Control of the links between processes and fulfillment with ESG

In our activity the stakeholders are our main objective

The quality of the evaluation processes is one of the pillars, but they have to be completed with technical aspects (ISO+ESG)

Using ISO in IQA

ISO and QA agencies

Using ISO in IQA

ISO and ANECAISO gives instruccions to manage the group of processes which have been identified in the institution in order to obtain the best results

Using ISO in IQA

Gestión de recursos humanos PS01Gestión documental PS04

Gestión económica PS05

Planificación Estratégica PE01

Mejora continua PE02

Gestión de las instalaciones PS03

Gestión de los sistemas de información PS02

Diseño y desarrolloDIS

Gestión de evaluadoresEVA

Desarrollo de la evaluaciónDES

MetaevaluaciónMET

CertificaciónAcreditaciónEvaluación para la mejora

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What are the activities of the agency?Process Map

Using ISO in IQA

What are the activities of the agency?Process Map

Diseño y desarrolloDIS

Gestión de evaluadoresEVA

Desarrollo de la evaluación

DES

MetaevaluaciónMET

•Planning the process•Designing adequate guidelines •Selection and nomination experts•Training•Assessment•Review the reports•Metaevaluation

ANECA

Using ISO in IQA

Gestión documental PS04 General ProcedureWho and How – from a general point of view

Definition of the steps of the different processes

Using ISO in IQA

Specific procedureWho and How – in a specific way

Gestión documental PS04

Definition of the responsibilities for the staff

Using ISO in IQA

TemplateGestión documental PS04 Where – result of the activity

Evidences for the institutions:

Planning, minutes, reports, questionnaires, etc.

Using ISO in IQA

Planning When

Action Plan

General planification

Monthly update

Analyse desviation

Make decision

Gestión documental PS04

Quality Assurance Activities

Using ISO in IQA

ESG + ISO

ANECA carries out external quality

assurance activities for Degree

Programmes and Institutions

Evaluation Teaching Staff Evaluation

The evaluation activities are:

accreditation, certification and

assessment for improvement)

Human Resources

Selection

Performance evaluation

Training plan

Using ISO in IQA

ESG + ISO

Metaevaluation

All the programmes are internally assesses

Claims and suggestions

Evaluation process

The documentation of the

programmes is defined and

available in the website.

There are FAQ

There are general

presenations for: Universities,

Social Council, CRUE, etc.

ANECA elaborates reports for

the Ministry, Society, etc.

Using ISO in IQA

ISO + ESG + ANECA

ESG analise the institutions

Which aspects should you consider as an agency?

Which steps should your external evaluation processes have?

ISO stablish criteria to manage the process

Define how the institution can plan, control, analyse and improve the processes

What, who, how, where and when

IQA allows a unique framework for improvement, but we must not forget that it is only a tool, a means, rather a final solution.

Participation and training of the staff are essential.

Knowledge of the institution and the work development.

Providing a horizontal view of the institution, not only a vertical one.

Information to make decisions with objective data.

Using ISO in IQA

Conclusions

www.aneca.eswww.aneca.es

Thanks for your attentionThanks for your attention