Restorative JusticeThe Solution for Retailers

o Darrell Huntsman – CEO at Corrective Education Company o Chad McIntosh – Vice President: LP and Risk Management at Bloomingdales o Tom Meehan – Corp. Mgr: Data, Systems and Central Investigations at Bloomingdales o Dr. Read Hayes – Research Scientist, Univ. of Florida and LPRC

The Challenges

The ChallengesRe

tailer

Total  Cost  of  Shoplifter

ShrinkTimeRecidivism

Offender  Accountability

LiabilityProtect  the  Brand

The ChallengesRe

tailer

CJS

Total  Cost  of  Shoplifter

ShrinkTimeRecidivism

Overburdened

Offender  Accountability

LiabilityProtect  the  Brand

Competing  Priorities  Time  Recidivism Shrinking  Budgets

The ChallengesRe

tailer

CJS

Offe

nder

Total  Cost  of  Shoplifter

ShrinkTimeRecidivism

Overburdened

Offender  Accountability

LiabilityProtect  the  Brand

Stuck  in  the  Doom  Loop

Competing  Priorities  Time  Recidivism Shrinking  Budgets

Lack  will  and  skill  to  change    Criminal  Record  Fewer  Opportunities

Lack  of  hope  Recidivism

• Must  streamline  the  process  • No  incremental  costs  • Impact  recidivism

Is There a Solution?

What is Restorative

Justice?

Restorative Justice vs. Traditional View

Traditional View

• What laws have been broken?

• Who Did it?

• What does the offender deserve?

Restorative Justice vs. Traditional View

Traditional View

• What laws have been broken?

• Who Did it?

• What does the offender deserve?

Restorative Justice

• Who has been harmed?

• What are their needs?

• Whose obligations are these?

Restorative Justice vs. Traditional View

What it Means

Offender Victim

Government

What it Means

Offender Victim

Agree

Restorative Justice Components

Restorative Justice Components

Accountability

Restorative Justice Components

AccountabilityCompetency Development

Restorative Justice Components

AccountabilityCompetency Development

Community Protection

RJ Research Continues

Primary RJ Program Outcome Hypotheses:   1. Restorative justice will do better than conventional

justice at reducing repeat offending

2. Restorative justice will do better than conventional justice at repairing the harm crime causes to victims

1.  Sherman  and  Strang,  2007

RJ is one of the most empirically supported crime prevention efforts1

1.  Sherman  and  Strang,  2007

RJ is one of the most empirically supported crime prevention efforts1

• Substantially reduced repeat offending for some offenders

• Over doubled the offenses brought to justice as diversion from CJ

• Provided victims and offenders with more satisfaction with justice than CJ

• Reduced crime victims’ desire for violent revenge against their offenders

• Reduced the costs of criminal justice, when used as diversion from CJ

• Reduced recidivism more than prisons

1.  Sherman  and  Strang,  2007

Restorative Justice in Retail

ApprehendCall / Wait for Police

Collect Evidence

Assess & Assign Case Court Case Fine

Criminal Record

Education Course

Offender ✔✔

1-6 hr✔

1-3 hr✔

$200-$1k✔

✔ $75-0.6k

Retailer ✔✔

1-6 hr✔

1-8 hr✔

1-3 hr

Police ✔ 0.5 – 1 hr

✔ 0.5 – 1 hr

✔ 0.5 – 1 hr

Judicial System

✔ .25 - 1 hr

✔ 0.5 - 2 hr

What is the real cost of a shoplifter?

Cost$2.6k  -­‐  $5.3K

ApprehendCall / Wait for Police

Collect Evidence

Assess & Assign Case Court Case Fine

Criminal Record

Education Course

Offender ✔✔

1-6 hr✔

1-3 hr✔

$200-$1k✔

✔ $75-0.6k

Retailer ✔✔

1-6 hr✔

1-8 hr✔

1-3 hr

Police ✔ 0.5 – 1 hr

✔ 0.5 – 1 hr

✔ 0.5 – 1 hr

Judicial System

✔ .25 - 1 hr

✔ 0.5 - 2 hr

What is the real cost of a shoplifter?

Cost$2.6k  -­‐  $5.3K

$15k  -­‐  

$25k

ApprehendCall / Wait for Police

Collect Evidence

Assess & Assign Case Court Case Fine

Criminal Record

Education Course

Offender ✔✔

1-6 hr✔

1-3 hr✔

$200-$1k✔

✔ $75-0.6k

Retailer ✔✔

1-6 hr✔

1-8 hr✔

1-3 hr

Police ✔ 0.5 – 1 hr

✔ 0.5 – 1 hr

✔ 0.5 – 1 hr

Judicial System

✔ .25 - 1 hr

✔ 0.5 - 2 hr

What is the real cost of a shoplifter?

Cost$2.6k  -­‐  $5.3K

$15k  -­‐  

$25k

ApprehendCall / Wait for Police

Collect Evidence

Assess & Assign Case Court Case Fine

Criminal Record

Education Course

Offender ✔✔

1-6 hr✔

1-3 hr✔

$200-$1k✔

✔ $75-0.6k

Retailer ✔✔

1-6 hr✔

1-8 hr✔

1-3 hr

Police ✔ 0.5 – 1 hr

✔ 0.5 – 1 hr

✔ 0.5 – 1 hr

Judicial System

✔ .25 - 1 hr

✔ 0.5 - 2 hr

What is the real cost of a shoplifter?

Cost$2.6k  -­‐  $5.3KA Proper RJ Program can

Eliminate These Steps

 

Qualify  the  offender

Capture  information  and  evidence

Show  the  Offender  the  option  

Qualify  the  offender

Capture  information  and  evidence

Show  the  Offender  the  option    ☒   No Thank You

Follow  Retailer  Policy

 

Qualify  the  offender

Capture  information  and  evidence

Show  the  Offender  the  option    ☒   No Thank You

☑︎ Yes

Follow  Retailer  Policy

 

Qualify  the  offender

Capture  information  and  evidence

Show  the  Offender  the  option    ☒   No Thank You

☑︎ Yes

Follow  Retailer  Policy

Will  &  Skill  to  be  better

 

Qualify  the  offender

Capture  information  and  evidence

Show  the  Offender  the  option    ☒   No Thank You

☑︎ Yes

Follow  Retailer  Policy

Will  &  Skill  to  be  better

       

Offender Retailer CJS

Offender Retailer CJS

Role of the Provider

Offender Retailer CJS

Role of the Provider• Develop and deploy technology Mobile db Analytics

Offender Retailer CJS

Role of the Provider• Develop and deploy technology

• Provide programs to reduce recidivism

Mobile db Analytics

Behavior Life Skills Coaching

Offender Retailer CJS

Role of the Provider• Develop and deploy technology

• Provide programs to reduce recidivism

• Reduce liabilities and Ensure compliance

Mobile db Analytics

Behavior Life Skills Coaching

Statutes Consis-tency

Training/ Support

Key  Success  Factors

Key  Success  Factors

1Strong  Relationship  with  government

Key  Success  Factors

1

2

Strong  Relationship  with  government

Stream  Line  the  process

Key  Success  Factors

1

2

3

Strong  Relationship  with  government

Stream  Line  the  process

Path  for  Restitution

Key  Success  Factors

1

2

3

4

Strong  Relationship  with  government

Stream  Line  the  process

Path  for  RestitutionOffender  

Assessment

Key  Success  Factors

1

2

3

4

5

Strong  Relationship  with  government

Stream  Line  the  process

Path  for  RestitutionOffender  

Assessment

100%  Offender  Accountability

Key  Success  Factors

1

2

3

4

5

6

Strong  Relationship  with  government

Stream  Line  the  process

Path  for  RestitutionOffender  

Assessment

100%  Offender  Accountability

Reduce  Recidivism

The Impact

The Impact

85%

Efficiency

LPRC study shows CEC's program saves 85% more time

and $200 per apprehension

The Impact

85%

Efficiency Apprehensions

34%

LPRC study shows CEC's program saves 85% more time

and $200 per apprehension

Less administrative time shows a 34% increase in number of apprehensions

The Impact

85%

Efficiency Apprehensions Restitution

34% 80%

LPRC study shows CEC's program saves 85% more time

and $200 per apprehension

Less administrative time shows a 34% increase in number of apprehensions

Customer surveys shows a 50% - 80% increase financial

restitution

Case Study: Bloomingdales

• Speed  and  accuracy  of  data  input  

• Eliminate  the  need  for  police  to  come  

• Single  place  to  collect  and  view  data  and  information

Efficiency

Scan Drivers License and UPC

Codes

Fields are Auto-Populated

Fields are Auto-Populated

Verify addresses for accurate civil Demand

Verify addresses for accurate civil Demand

Eliminate Paperwork

Efficiency

Efficiency

TraditionalNo

Pro

secu

tion

95 Minutes 53 Minutes44%↓

Efficiency

TraditionalNo

Pro

secu

tion

Pros

ecut

ion

95 Minutes 53 Minutes

137Minutes 102Minutes

44%↓

26%↓

Efficiency

• Eliminate  the  need  for  law  enforcement  to  roll  for  low-­‐risk  offenders  

• Provide  clean,  accurate  information  to  law  enforcement  .  .  .  Only  when  they  need  it

Relationship

Electronically file criminal complaints

Provide Real-Time Analytics for you and your law

enforcement partners

Efficiency Relationship Recidivism

Efficiency Relationship

2nd time 3rd time CEC Program

Recidivism

30% 70% 0%

Efficiency Relationship Recidivism Brand

• Living  our  values  

• Protecting  our  assets

“  CEC  makes  my  life  easier”      

“It’s  easy”

“It’s  fast”

“It’s  nice  not  to  have  to  wait  for  the  police”    

“It’s  looks  professional”  

“We  love  the  fact  that  we  can  take  photo’s  and  fill  out  forms  on  the  iPad”

“It  feels  good  to  help  people  that  just  made  a  bad  choice”

“We  love  the  iPad”

“It’s  cool”

Customers Employees Community

Efficiency Relationship Recidivism Brand

Efficiency Relationship Recidivism Brand

Social Impact

Thank You