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Advertising & Brand MAnagement
By :-Dr. Divya Chowdhry
Communication
The process by which we
exchange or share
meanings through a common set
of symbols.
Marketing Communication
Categories of Communication
Interpersonal Communication
Mass Communication
The Communication Process
As Senders As Receivers
Inform Persuade Remind
Develop messages
Adapt messages
Spot new communication opportunities
What is Marketing communications
In the traditional manner, the communication between two humans involves a simple process which is as follows. Sender > Encoding > Message > Decoding > Receiver Like the above human model, Marketing communications too involves a communication message being sent from the Sender (which can be a company, product or a brand) to a receiver (who can be an audience, your target group, stakeholders or anyone whom you want to target your message)
The Communication Process
Noise
Sender Encoding Message
Message Channel
Message Channel
Decoding Message
Receiver
Sender and Receiver
In marketing communications, there are two main entities Sender and Receiver. The sender may be the company wanting to target the consumer group. The receiver is the consumer himself. There are several features which you need to know about the sender and receiver before the communication process begins, like their demographics, financial power and their compatibility. If a sender is a sports shoes maker, but the message is received by 60 years old customers, then the marketing communications may fail. The sender needs to know beforehand who the receiver of the message is going to be. This is why the process of segmentation targeting and positioning is done before marketing communications begins.
Encoding
The message needs to be bundled in the right format for the sender to send the appropriate message to the receiver. This is known as encoding. In marketing communications, this is where advertising agencies play an important role. Depending on the choice of the sender, the creative ad agencies encode the message in the proper format. The format depends on the type of media vehicle being used to deliver the communication message. Thus, you will find that a radio message, a TV message or a print message are encoded differently as all of them have their own pros and cons. Whatever media vehicle / message format you may use, the focus message needs to be the same.
Message decisions
During marketing communications, there are various ways in which the message can be sent to the end customers. Television and print is known to have the highest retention and hence advertisers use them the most. Other then these 2, there is radio marketing, online marketing, out of home media, banner advertising, so on and so forth. Any of these media vehicles can carry your message. The important point here is that the message should reach to as large a target audience as possible. In the sales funnel, the more prospects you have the more would be the conversion rate. Thus the objective of a message is to reach as many prospects as possible. A proper message can immediately connect you with your target group, build a better brand positioning, and thereby give an immediate boost to your organization.
Marketing communications messages can be of various types. Some of the normally used ones are
Introducing a new product
Creating awareness
Building brand image
Sales promotion offers
Customer retention
Marketing Communications
Advertising Direct
Marketing
Sales Promotion
Public Relations
Personal Selling
A marketing message therefore needs to be altered on the basis of these three fundamental factors
a) Media vehicle to be used
b) What is the objective of the message
c) Which is the target group
Decoding Decoding a message is not in the hands of the sender. It is instead done
by the receiver. All the sender can do is encode the message as best as he can and ensure that it reaches the receiver. The receiver than decodes the message.
For example If i show you a shoe in muddy water, some of you might not be interested in the image, some of you might think this is an advertising for the shoe, and some of you might get the message that i am trying to show a shoe which is water proof and easy to clean. Thus, if i am unable to get the message across to most of my audiences, than i fail as a marketer. I need to ensure that decoding of the message is as easy as possible for the receiver. This is the essence of Marketing communications. This is the reason why agencies such as O&M, Lowe lintas etc get such a high fee. Because their messages can be decoded easily by the end user and by the masses.
Receiver
The receiver is the one making the decision after decoding the message. In other words, the receiver is your end customer / prospect. Thus the receiver is a very important entity in the marketing communications process. Ideally, the receiver should act on the message he has received. Thus if your message was of a sales promotion, your receiver will go ahead and purchase the product. However, as in any situation, there are different variants of receivers. Some will completely ignore the message, some will use it for reference later and others will act on it.
CONT..
To make sure that the receiver acts on the message, integrated marketing communications is used. The same message is sent in different formats through various media vehicles. The receiver receives the same message in differently encoded format and decodes it. This is why nowadays advertising frequency plays an important role in converting prospects to customers. As FMCG companies have the maximum consumer interactions, they are known to use integrated marketing communications in the best manner.
Feedback
Nowadays, another factor which has been added to the marketing communications model is the feedback parameter. This is because taking feedback is gaining importance with the noise that happens due to too many products being advertised. Thus after an ad campaign for increasing awareness of a product, the company can take market feedback to know what percentage of target customers are aware of the new product. This feedback will tell the company whether its advertising strategy was right or wrong.
Developing Effective Marketing Communications
Identify target audience
Determine objectives of communication
Design the message
Select communication channels
Establish the budget
Select the marketing communications mix
Measure results
Manage the IMC process
Steps in Marketing Communications
Program Development
Developing Effective Marketing Communications(advertising campaign)
Message Design
Content
Structure
Format
Source
Message content decisions involve the selection of appeal, theme, idea, or USP
Types of appeals Rational appeals
Emotional appeals
Moral appeals
Developing Effective Marketing Communications
Message Design
Content
Structure
Format
Source
One-sided vs. two-sided messages
Order of argument presentation
Developing Effective Marketing Communications
Message Design
Content
Structure
Format
Source
Message format decisions vary with the type of media, but may include: Graphics, visuals
Headline, copy or script
Sound effects, voice qualities
Shape, scent, texture of package
Developing Effective Marketing Communications
Message Design
Content
Structure
Format
Source
Message source characteristics can influence attention and recall
Factors underlying perceptions of source credibility: Expertise
Trustworthiness
Likability
Developing Effective Marketing Communications
Communications Mix Selection
Types of promotional tools
Selection factors
Advertising
Sales promotion
Public relations and publicity
Direct marketing
Personal selling
Developing Effective Marketing Communications
Communications Mix Selection
Types of promotional tools
Selection factors
Consumer vs. business market
Stage of buyer readiness
Stage of product life cycle
Market rank
The Role of Marketing Communications
Informing
Persuading
Reminding