15.00 – 15.30A presentation of innovative approaches in Public Employment ServicesSylwia Schiavo, Pôle Emploi

Collaborative innovation

at Pôle emploi

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KEY FIGURES

54 000agents

854LOCAL AGENCIES

33,2BILLION €Paid to jobseekers on

behalf of unemploment

insurance

7,4 MILLIONS

job offers posted on pole-emploi.fr

45,6 MILLION

visits per month of

pole-emploi.fr

403 000compagnies using services of

Pôle emploi

39,7MILLION calls to 3949,

the jobseekers hotline

2,1 MILLION

Downloads of pole-emploi.fr

mobile app

8,8MILLION

Benefit applications processed

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3 518 000Jobseekers (July 2017)

5,3BILLION €(budget 2017)

Mission statement

Assisting jobseekers

with job search until

placement

Ensuring the reception

and registration of

jobseekers

Paying

unemployment

benefits

Exploring the labor

market by outreach

visits to firms

Providing hiring

assistance to firms

Analyzing the labor

market

Highlights June 20175

94,4%of benefit applicants

processed with out errors

73% of compagnies satisfied with

the relevence of applicants shortlisted by

Pôle emploi

71,2%of jobseekers satisfied with their

support by Pole emploi

875 000Training asigned to jobseekers

4 MILLION

Of people registered with Pôle

emploi found a job in 2016

Why Innovate ?

One of the six priorities of the Employment agency’s 2012-2015 strategic project is to INNOVATE TO IMPROVE SERVICES AND ENHANCE SKILLS

One of the four priorities of the Employment agency’s 2015-2020 strategic project aims toINNOVATE TO PREPARE FOR THE FUTURE

WORKING TOGETHER TO INNOVATE IN FAVOUR OF EMPLOYMENT

Innovation, core of Pôle emploi strategy

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How Innovate ?

feeds into

SERVICES SUPPLIERSA person or legal entity asking the Employment agency to offer them a finished project or a solution that has already been tested or is ready for testing.

guides

A COLLABORATIVE PLATFORM FOR:• Best practice;• Ideas;• Challenges.

EMPLOI STORE DEVELOPERS AND EMPLOI STORE IDEASto develop external co-innovation

THE EMPLOYMENT AGENCY LAB, THE AGENCY FOR THE FUTURE:• Flash co-design LAB session;• Accelerator LAB session;• Incubation LAB session.

RES

EAR

CH

AN

D D

EVEL

OP

MEN

T

PLANNING STRATEGY

INTERNET AND EXTERNAL COLLABORATIVE INNOVATION

MANAGEMENT AND

GOVERNANCE

INCUBATION OF INNOVATION PROJECTS

(TESTING AND EVALUATION)

A NATIONAL PROGRAMME:• of trials;• of demonstrators• (POC – Proof of Concept).

EXPLOITATION / DISSEMINATION OF INNOVATION: AN INNOVATION FORUM

MAINSTREAMING OF APPROVED INNOVATION PROJECTS

IND

UST

RIA

LISA

TIO

N

DIFFUSION

(in virtual format)• innovative initiatives and

practices• ideas from services suppliers

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THE LAB IS A KEY COMPONENT IN THE EMPLOYMENT AGENCY'S INNOVATION SYSTEM

HOW THE EMPLOYMENT AGENCY

WORKS IN OPEN INNOVATION

"FLASH" CO-DESIGN PROJECT ACCELERATOR INCUBATOR

THE LAB OFFERS 3 SERVICE OFFERINGS

Offering a collaborative and creative

experience at a key moment in the life of

a project.

Supporting a project team in the long

term in order to secure and accelerate

their project.

Facilitating and

accelerating the

transition from idea to

project

Service offerings made through…

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METHODS THAT PROMOTE CREATIVITY AN OPEN PLACE IN THE INNOVATIVE

ENVIRONMENT

AN ECOSYSTEM OPEN TO ALL

EMPLOYMENT STAKEHOLDERSAN OPEN APPROACH

RESULTS

Agile methodologies to promote innovation

and tools that foster creativity (divergence,

convergence, emergence).

A symbolic and unusual relationship that

fosters collaboration, listening and sharing

an open ecosystem bringing together external and internal

stakeholders (jobseekers, recruitment agency/HRM, network

advisor, expert, start-up …)

An open and unrestricted approach to foster the

expression of ideas, experiences and

convictions.

Creation of new employment services tailored

to the public's latest needs and usages.

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Traditionally, a project needs a years and a halfonly for survey and costing.

With this method, commissioning took place in six months.

Annick Lasserre, Chief product strategist, travelsector, SNCF, about TGV Family’s launch via TGVLab.

We completed our project in two monthsinstead of six

Antoine Scotto, Director of Product Lifecycle Management

Utilization of the Toulouse collaborative Zone for the launchof the new Airbus A350 XWB enabled to save 40 M€ for 1M€invested and to save 1,5 year on a 4 years project.

In a fast moving context,

places of innovation are key project enablers.

Strenght of the LAB in to mobilize, in a place created for collaborative work, users and experts to co-create solutions of tomorrow (32 workshops, more than 100 participants betweenOctober and December 2014).

Loïc REMAUD, Director of the LAB Pôle emploi

Mobilizing the LAB in « key project enabler » way, we created Emploi Store in 9 weeks. Traditionally,

we would have needed 6 to 8 months to do it.

For what Innovate ?