15265 CG Merger Commerc vers LR...Banking Basic Checking n No minimum balance requirement n Free 500...

welcomeWhat better banking’s all aboutsm.

15265_CG Merger Commerc vers.indd 1 11/23/16 9:22 AM

CO N T E N TS

Welcome to Westfield Bank ..................................... 1

Key Dates ............................................................................. 2

Changes to Deposit Accounts ................................ 3Business Checking and

Money Market AccountsCertificates of DepositSimplified Employee Pension Plans (SEPs)

Deposit Account Features and Benefits............. 5Business Checking and

Money Market Accounts

Cash Management Services ..................................... 8

Commercial Loans ......................................................... 9Term LoansPaymentsRevolving Lines of CreditCommercial Real Estate LoansLetters of Credit

Convenience Services .................................................. 10Debit/ATM CardsOnline Banking & Bill PayMobile Banking App

Other Important Information .................................. 11Account Numbers/Routing NumberStatementsChecksSafe Deposit BoxesWire TransfersFDIC Insurance

Investment and Insurance Services .................... 12

Locations & Hours .......................................................... 13

Frequently Asked Questions ................................... 16

Contact Us ........................................................................... 17

Change isn’t always easy.So we understand if you’refeeling a little apprehensive oranxious about the upcomingsystems conversion betweenChicopee Savings Bankand Westfield Bank.

To help make your transitionto Westfield Bank as easyas possible, we’re providingyou with this easy-to-useguidebook to help answerany questions you might have.

We hope you’ll find this pieceto be helpful. If you havefurther questions, pleasedo not hesitate to call usat (413) 568-1911 or(800) 995-5734. And seefor yourself what betterbanking’s all about.


When it comes right down to it, business banking is about service that ispersonal and respectful, loan decisions that are made locally, and values thatare rooted in supporting the communities we serve.

Over the years, this simple and straightforward approach has led countlesslocal businesses to choose Chicopee Savings Bank to help them grow andprosper. I am pleased to say that Westfield Bank shares this same businessbanking philosophy.

Now, Chicopee Savings Bank and Westfield Bank are coming together forgood. For the good of local families, local businesses, and local communities.

On Monday, December 5, Chicopee Savings Bank offices and customer accounts will beconverted to Westfield Bank. This new banking entity will provide our customers with 21branch offices across western Massachusetts and northern Connecticut; commercial lendingcenters in Chicopee, downtown Springfield, and Westfield; dozens of fee-free ATMs; and thesame knowledgeable business banking and cash management experts who have served youso well over the years.

To help make your transition to Westfield Bank as easy as possible, we’re providing youwith this easy-to-use guidebook to help you understand any changes to your accounts andanswer any questions you might have about the merger. I hope you find this piece to be avaluable resource.

If you have any questions, please call our Customer Call Center at (413) 568-1911 or(800) 995-5734 or stop by any of our convenient offices. We are dedicated to makinglocal banking better than ever, and are pleased and proud to have you as a customer.

Sincerely,

James C. HaganPresident and CEOWestfield Bank

Welcome to Westfield Bank!

1westfieldbank.com 413-568-1911


2

Key Dates

westfieldbank.com

LateNovember

n Westfield Bank Smart Chip Visa® Debit Cards Mailed toChicopee Savings Bank Customers (see page 10)

Saturday,December 3

n All Westfield Bank and Chicopee Savings Bank Branches Closedfor System Conversion

n No Access to Online Banking, Bill Pay, or Mobile Banking

Sunday,December 4

n All Westfield Bank and Chicopee Savings Bank Branches Closed for System Conversionn No Access to Online Banking, Bill Pay, or Mobile Bankingn Last Day to Use Your Chicopee Savings Bank Debit MasterCard® (see page 10)n Be Sure to Activate Your New Westfield Bank Smart Chip Visa® Debit Card(s)

(see page 10)

Monday,December 5

n All Chicopee Savings Bank Offices Open as Westfield Bank Officesn Begin Using Your New Westfield Bank Smart Chip Visa® Debit Card(s) (see page 10)n Online Banking, Bill Pay, and Mobile Banking Available


3

Changes to Deposit AccountsBusiness Checking and Money Market Accounts

If you have thisChicopee Savings Bank account:

Your new Westfield Bankaccount will be:

Accountdetails:

Small Business CheckingCSB Business CheckingFree Business Checking

Big E Free Business CheckingDBA/VOC Checking

DBA CheckingNOW Checking

Basic Business Checking Page 5

Corporate CheckingUtility Checking Commercial Checking Page 5

Non-Profit Checking Non-Profit Basic Checking Page 5

Non-Profit NOW Non-Profit Interest Checking Page 5

Municipal Checking Government BankingCommercial Checking Page 6

IOLTA Checking IOLTA-MA Checking Page 7

Free Business Interest CheckingNursing Home NOW

Business Escrow Checking(there will be no changes to your current account

program; not available for new accounts)N/A

Money Market Savings

Business Prime Money Market(customers with a checking account)

Business Money Market(customers without a checking account)

Page 7

Municipal Money MarketMunicipal Statement Savings Government Banking Money Market Page 8

Account numbers for Chicopee Savings Bank deposit accountsWILL NOT CHANGE following the conversion.NOTE:

413-568-1911


4

Changes to Deposit AccountsCertificates of Deposit (CDs)

westfieldbank.com

There will be NO CHANGES to your existing Certificate ofDeposit rate, term, account number, account agreement, ormaturity date. Prior to your existing maturity date, you willreceive a Certificate of Deposit renewal notice from us thatwill notify you of your options. You will have 10 calendardays after the maturity date to select another term, depositadditional funds, or withdraw your funds.

If you do not notify us within that 10-calendar day graceperiod, we will automatically renew your CD for the sameterm (or a similar term if the same term is not available) atthe prevailing interest rate.

Simplified Employee Pension Plans (SEPs)There will be NO CHANGES to Simplified EmployeePension Plans (SEPs). Please refer to “Certificates ofDeposit” (above) for an explanation of how rates, terms, andmaturity dates will be handled for SEPs.

Westfield Bank will become the new trustee of your SEP.There is NO ACTION required on your part.

What betterbanking’sall about.sm


5

Deposit Account Features and BenefitsBusiness Checking and Money Market Accounts

Account Minimum BalanceRequirements/Fees Features/Benefits Interest

BasicBusinessChecking

n No minimum balancerequirement

n Free 500 items* perstatement cycle

n $0.50 per item* > 500

n Free** Online Banking, andeStatements

n Bill Pay availablen $500 ATM, $2,500 POS daily limitsn Savings Overdraft Protection

availablen Free WB ATM transactionsn Additional Cash Management

services available

CommercialChecking


n $8.00 monthly maintenanceservice charge

n $0.60 per depositn $0.08 per deposited itemn $0.16 per check paidn $0.20 per ACH credit/debit

n Earnings Credit to help offset feesn Free** Online Banking and

eStatementsn Bill Pay availablen $500 ATM, $2,500 POS daily limitsn Savings Overdraft Protection


services available

Non-ProfitBasicChecking



n $0.25 per item* > 500

n Free** Online Bankingand eStatements



services available

Non-ProfitInterestChecking

n $5 monthly maintenanceservice charge (waivedwith a $5,000 minimumdaily balance)

n $0.25 per item* > 500

n Free** Online Bankingand eStatements



services available

n $10 minimum daily balance toearn interest

n Interest calculated ondaily balance

n Interest compounded andcredited monthly

Interest Tiers: $500,000 or more$250,000-$499,999$50,000-$249,999$10-$49,999

413-568-1911


6 westfieldbank.com

Deposit Account Features and Benefits continued


Non-ProfitCommercialChecking







services available

GovernmentBanking BasicChecking



n $0.50 per item* > 500

n Free** Online Banking andeStatements



services available

GovernmentBankingInterestChecking

n $5 monthly maintenanceservice charge (waived witha $5,000 minimum dailybalance)

n $0.50 per item* > 500




services available

n $10 minimum daily balanceto earn interest

n Interest calculated on dailybalance


GovernmentBankingCommercialChecking




n Earnings Credit to help offset feesn Free** Online Banking

and eStatementsn Bill Pay availablen $500 ATM, $2,500 POS daily limitsn Savings Overdraft Protection


services available


7


IOLTA-MAChecking

n No monthly minimumbalance or maintenanceservice charge

n Free wire transfersn Free** Online Banking and

eStatementsn Bill Pay availablen Additional Cash Management

services available

n $1,000 minimum daily balance toearn interest


n Interest compounded and creditedmonthly

n Interest disbursed to MA IOLTACommittee

IOLTA-CTChecking


n Free wire transfersn Free** Online Banking and

eStatementsn Bill Pay availablen Additional Cash Management

services available

n $1,000 minimum daily balance toearn interest


n Interest compounded and creditedmonthly

n Interest disbursed to CT IOLTACommittee

BusinessPrimeMoneyMarket


n Must be combined witha business checkingaccount

n Interest bearing accountn Free WB ATM transactions

n $10.00 minimum daily balance toearn interest

n Interest calculated on daily balancen Interest compounded and credited

monthly

Interest Tiers: $500,000 or more$10-$499,999

BusinessMoneyMarket

n $5 monthly maintenanceservice charge (waivedwith a $500 minimumdaily balance)

n Interest bearing accountn Free WB ATM transactions

n $10 minimum daily balance to earninterest


monthly

Interest Tiers: $2,000,000 or more$500,000-$1,999,999$250,000-$499,999$50,000-$249,999$25,000-$49,999$10-$24,999

413-568-1911


Non-ProfitCommercialChecking







services available

GovernmentBanking BasicChecking



n $0.50 per item* > 500




services available

GovernmentBankingInterestChecking

n $5 monthly maintenanceservice charge (waived witha $5,000 minimum dailybalance)

n $0.50 per item* > 500




services available

n $10 minimum daily balanceto earn interest

n Interest calculated on dailybalance


GovernmentBankingCommercialChecking




n Earnings Credit to help offset feesn Free** Online Banking

and eStatementsn Bill Pay availablen $500 ATM, $2,500 POS daily limitsn Savings Overdraft Protection


services available


8 westfieldbank.com

Deposit Account Features and Benefits continued


Non-ProfitMoneyMarket

n $5 monthly maintenanceservice charge (waivedwith a $500 minimumdaily balance)

n Interest bearingaccount

n Free WB ATMtransactions



monthly

Interest Tiers: $500,000 or more$250,000-$499,999$50,000-$249,999$10-$49,999

GovernmentBankingMoneyMarket

n $5 monthly maintenanceservice charge(waived with a $500minimum daily balance)

n Interest bearingaccount

n Free WB ATMtransactions



monthly

Interest Tiers: $2,000,000 or more$10-$1,999,999

Refer to the enclosed Disclosure Information booklet foradditional terms and conditions of your account.NOTE:

Cash Management Services

*”Items” include deposits, all deposited items, and all paid items (i.e., checks, ACH debits, etc.).**Does not include Cash Management services.

Business Online Banking/Remote Deposit Capture

All Business Online Banking customers using RemoteDeposit Capture will be automatically converted to a newsystem prior to December 5, 2016. There is no action youneed to take.

ACH Manager, Wire Transferand Positive Pay

Beginning December 5, 2016, ACH Manager, WireTransfer and Positive Pay services will be accessed atwww.westfieldbank.com. Please note that new templates forACH origination and Wire Transfers WILL BE REQUIRED.

Questions?Please contact the Cash Management Department at(413) 568-1911.


9

Commercial LoansTerm Loans

All Chicopee Savings Bank commercial term loans will betransferred to Westfield Bank. There will be NO CHANGEto your current term, interest rate (unless variable), paymentamount, or account number. You will continue to receivemonthly statements.

PaymentsAutomatic PaymentsIf your loan is currently being paid via an automaticpayment, this service will continue without interruption.However, if your automatic payment is being debited froma non-Chicopee Savings Bank account, you will need toprovide your bank or credit union with Westfield Bank’srouting and transit number, which is 211871604.

Effective December 5, 2016, please note the followingchanges regarding loan payments:

Payments Made Via an Online Banking/Bill Pay SystemIf you use an online bill payment system, please changethe bank payee to “Westfield Bank” and use the followingaddress:

Westfield BankPO Box 1626Westfield, MA 01086-1626

Payments by MailIf you currently pay your loan via mail, the payment addresswill change to:


Payments in PersonLoan payments can be made at any Westfield Bank office.For a complete listing of our locations, please see pages 13-14.

Escrow Accounts & PaymentsIf your taxes or insurance are paid via an escrow account,please mail copies of your tax bills and/or copies of yourinsurance policy to:


Questions?Please contact our loan servicing department at(413) 568-1911 or (800) 995-5734.

Revolving Lines of CreditAll Chicopee Savings Bank revolving lines of credit willbe transferred to Westfield Bank as part of the conversionprocess. There will be NO CHANGES to your currentterm or account number. Changes to your variable interestrate and payment amount will occur as stated in your loanagreement.

Commercial Real Estate LoansAll Chicopee Savings Bank commercial real estateloans will be transferred to Westfield Bank as part of theconversion process. There will be NO CHANGES to yourcurrent term, interest rate, payment amount, or accountnumber.

Letters of CreditAll Chicopee Savings Bank letters of credit will betransferred to Westfeld Bank as part of the conversionprocess. There will be NO CHANGES to the terms andconditions of your letter of credit.

If you have any questions about your current loanrelationship, please contact your Loan Officer at(413) 594-6692.


413-568-1911


westfieldbank.com10

Convenience ServicesDebit/ATM Cards

A new Westfield Bank Smart Chip Visa® Debit Card will besent out to all Chicopee Savings Bank business bankingcustomers in late November.

When your new card arrives, please be sure to activate itprior to Sunday, December 4, 2016. You can begin usingyour new card on Monday, December 5, 2016.

IMPORTANT: Please continue to use your existingChicopee Savings Bank ATM and/or DebitMasterCard® through Sunday December 4, 2016.

If you do not receive your new card by November 30, 2016,please call (413) 568-1911 or (800) 995-5734.

Online Banking & Bill PayOnline BankingBeginning December 5, 2016, visit www.westfieldbank.comto access Online Banking.

All of your Online Banking settings will be automaticallytransferred during the conversion and you may continueto use your existing Chicopee Savings Bank User ID.

IMPORTANT: Your password will be reset to the lastsix (6) digits of your Tax Identification Number.Upon login you will be prompted to establish a newpassword.

Bill PayBill Pay customers will not have to update payees orrecurring payments. However, we request that you verifyall of your payee and recurring payment settings to ensurethat there is no interruption in service.

IMPORTANT: Cash Management customers withadditional services such as ACH, Wire Transfer,and Positive Pay will receive additional informationregarding converting these services.

If you are not currently enrolled in Online Banking, or if youhave questions about OnlineBanking and Bill Pay, pleasecall (413) 568-1911 or (800)995-5734 or stop by any ofour convenient offices.

Mobile Banking AppFollowing the conversion, current Chicopee Savings BankMobile Banking customers will need to delete the ChicopeeSavings Bank Mobile Banking App from all applicablemobile devices and download the Westfield Bank MobileBanking App on each device.

The Westfield Bank Mobile Banking App can bedownloaded from the Apple App Store (for devices that runon the iOS operating system) or Google Play (for devicesthat run on the Android operating system).

IMPORTANT: You must login to Online Banking priorto accessing the Westfield Bank Mobile Banking App.



11

Other Important InformationAccount Numbers/Routing Number

Account numbers for Chicopee Savings Bank depositand loan accounts WILL NOT CHANGE followingthe merger.

However, the routing number will change. Please be sure toupdate any direct deposits and/or automatic payments youhave set up using Westfield Bank’s routing number, which is211871604.

StatementsYou will receive a final statement from Chicopee SavingsBank listing all activity up to the conversion date. Your firststatement from Westfield Bank will include all activity fromthe date of conversion going forward.

There will be NO CHANGE to the delivery method (paper orelectronic) of your statement.

ChecksYou may continue to use your Chicopee Savings Bankchecks until your current supply runs out. When that occurs,you will need to order new Westfield Bank checks.

Safe Deposit BoxesIf you currently have a safe deposit box at Chicopee SavingsBank, your box will remain at its current location.

There will be NO CHANGE to your rate and billing cycle.

Wire TransfersSince account numbers will not be changing on anyaccounts, scheduled incoming wire transfers shouldoccur without interruption, and will be routed to your newWestfield Bank account.

FDIC Insurance CoverageYour deposit accounts will be insured by the FDIC up to$250,000, with higher coverage amounts available undercertain circumstances, depending on account ownershipstructuring and other factors.

Deposit customers who have accounts at both ChicopeeSavings Bank and Westfield Bank as of the merger dateof October 21, 2016 will continue to receive separate FDICinsurance coverage for their Chicopee Savings Bank andWestfield Bank accounts for six months from the date ofmerger.

Please note that Individual Retirement Account (IRA)deposits are insured separately from non-retirement plandeposits, so any IRA account balances you have will beinsured up to $250,000.

Chicopee Savings Bank customers with Certificate ofDeposit (CD) accounts will continue to receive separateFDIC insurance coverage until the first CD account maturitydate following the initial six-month period. For CD accountsmaturing within the first six months, separate coveragewill extend to the next maturity date if the CD is renewedfor the same duration (term) and dollar amount, includingany interest added to principal. For CD accounts maturingwithin the first six months that are renewed for a differentdollar amount or term, the separate coverage benefit willterminate at the end of the initial six-month period.

If you have any questions about deposit insurance coverage,please call (413) 568-1911.

413-568-1911


westfieldbank.com12

Investment and Insurance ServicesThe program currently offered through the FinancialService Center at Chicopee Savings will be expandedto Westfield Bank as Westfield Financial ManagementServices. Other than the name, there will be no change tothe program—same great people, same great products,same great service. Securities will continue to be offeredthrough LPL Financial. Member FINRA/SIPC. Insuranceproducts will continue to be offered through LPL Financialor its affiliates.

If you have any questions about your investment orinsurance accounts, please call your financial advisor at(413) 598-3125 or (413) 598-3248.

The investment products sold through LPL Financial arenot insured Westfield Bank deposits and are not FDICinsured. These products are not obligations of WestfieldBank and are not endorsed, recommended, or guaranteedby Westfield Bank or any government agency. Thevalue of the investment may fluctuate, the return on theinvestment is not guaranteed, and loss of principal ispossible. Westfield Bank is not a registered broker/dealerand is a separate entity from LPL Financial.


13

Locations & Hours ATMs available at all branch locations

Branch Lobby hours Drive-up hours

Agawam655 Main StreetAgawam, MA 01001

Monday - Wednesday 9:00 am - 5:00 pmThursday - Friday 9:00 am - 6:00 pmSaturday 9:00 am - 1:00 pm


Chicopee - Center St.70 Center StreetChicopee, MA 01013



Chicopee - Memorial Dr.599 Memorial DriveChicopee, MA 01020

Monday - Wednesday 9:00 am - 5:00 pmThursday - Friday 9:00 am - 6:00 pmSaturday 9:00 am - 1:00 pmSunday 10:00 am - 1:00 pm


Chicopee - East St.569 East StreetChicopee, MA 01020



Chicopee - Burnett Rd.435 Burnett RoadChicopee, MA 01020



East Longmeadow382 North Main StreetE. Longmeadow, MA

01028



Enfield47 Palomba DriveEnfield, CT 06082



Feeding Hills237 South Westfield StreetFeeding Hills, MA 01030

Monday - Friday 9:00 am - 6:00 pmSaturday 9:00 am - 2:00 pm

Monday - Friday 8:00 am - 6:00 pmSaturday 9:00 am - 2:00 pm

Granby10 Hartford AvenueGranby, CT 06035


N/A

Holyoke1642 Northampton StreetHolyoke, MA 01040



413-568-1911


westfieldbank.com14


Ludlow477A Center StreetLudlow, MA 01056

Monday - Wednesday 9:00 am - 4:00 pmThursday 9:00 am - 6:00 pmFriday 9:00 am - 5:00 pmSaturday 9:00 am - 1:00 pm


South Hadley32 Willamansett StreetSouth Hadley, MA 01075



Southwick462 College HighwaySouthwick, MA 01077



Springfield - Tower Sq.1500 Main StreetSpringfield, MA 01115

Monday - Friday 8:30 am - 4:00 pm N/A

Ware350 Palmer RoadWare, MA 01082



West Springfield39 Morgan RoadWest Springfield MA

01089


Monday - Wednesday 8:00 am - 5:00 pmThursday- Friday 8:00 am - 6:00 pmSaturday 8:00 am - 1:00 pmSunday 10:00 am - 1:00 pm

West Springfield206 Park StreetWest Springfield, MA

01089



Westfield – Main Office141 Elm StreetWestfield, MA 01085


Westfield - Arnold St.26 Arnold StreetWestfield, MA 01085



Westfield - E. Main St.560 East Main StreetWestfield, MA 01085

Monday - Friday 7:00 am - 7:00 pmSaturday 9:00 am - 3:00 pmSunday 10:00 am - 3:00 pm


Westfield - Northside300 Southampton RoadWestfield, MA 01085



Locations & Hours continued


15


Ludlow477A Center StreetLudlow, MA 01056



South Hadley32 Willamansett StreetSouth Hadley, MA 01075



Southwick462 College HighwaySouthwick, MA 01077



Springfield - Tower Sq.1500 Main StreetSpringfield, MA 01115


Ware350 Palmer RoadWare, MA 01082



West Springfield39 Morgan RoadWest Springfield MA

01089


Monday - Wednesday 8:00 am - 5:00 pmThursday- Friday 8:00 am - 6:00 pmSaturday 8:00 am - 1:00 pmSunday 10:00 am - 1:00 pm

West Springfield206 Park StreetWest Springfield, MA

01089



Westfield – Main Office141 Elm StreetWestfield, MA 01085


Westfield - Arnold St.26 Arnold StreetWestfield, MA 01085



Westfield - E. Main St.560 East Main StreetWestfield, MA 01085



Westfield - Northside300 Southampton RoadWestfield, MA 01085



Location Address

Chicopee 229 Exchange Street291 Springfield Street - Elms College705 Memorial Drive - Hu Ke Lau Restaurant

Holyoke 98 Lower Westfield Road - Near Pier 1 Imports

Southwick* 214 College Highway - Gillette Corner

Springfield 1342 Liberty Street516 Carew Street - Shriners Hospital1000 State Street - American International College

West Springfield 788 Memorial Avenue1305 Memorial Avenue - Big E (Better Living Center, Coliseum, Mallory Building, Young Building)2620 Westfield Street

Westfield 98 Southwick Road115 West Silver Street - Noble Hospital577 Western Avenue - Westfield State University (Woodward Center, Wilson Hall, Ely Hall)

Cash Dispenser ATMs

413-568-1911


*Accepts Deposits

Commercial LendingCentersChicopee229 Exchange StreetChicopee, MA 01013

Springfield1500 Main Street (Tower Square)Suite 2308Springfield, MA 01115

Westfield141 Elm StreetWestfield, MA 01085

Cash ManagementServicesChicopee229 Exchange StreetChicopee, MA 01013

Springfield1500 Main Street (Tower Square)Springfield, MA 01115

Small BusinessLending ServicesContact any of our 21 convenientbranch offices for assistance.


westfieldbank.com16

Who is Westfield Bank?Founded in 1853, Westfield Bank is a federally charteredstock savings bank insured by the Federal DepositInsurance Corporation (FDIC). Prior to the merger withChicopee Savings Bank, Westfield Bank operated thirteenfull-service offices in Agawam, East Longmeadow, FeedingHills, Holyoke, Southwick, Springfield, Westfield andWest Springfield, Massachusetts; and Enfield and Granby,Connecticut.

Who is Western New England Bancorp, Inc.?Western New England Bancorp, Inc. is a Massachusetts-chartered stock holding company and the parent companyof Westfield Bank, Elm Street Securities Corporation,WFD Securities, Inc. and WB Real Estate Holdings, LLC.Western New England Bancorp, Inc. and its subsidiariesare headquartered in Westfield, Massachusetts and operatethrough 21 banking offices located in Agawam, Chicopee,East Longmeadow, Feeding Hills, Holyoke, Ludlow, SouthHadley, Southwick, Springfield, Ware, West Springfieldand Westfield, Massachusetts, and Granby and Enfield,Connecticut.

When did the merger between Chicopee Savings Bankand Westfield Bank become official?On October 21, 2016, Westfield Financial, Inc. (NASDAQ:WFD), the holding company for Westfield Bank, announcedthe successful closing of its previously announced mergerwith Chicopee Bancorp, Inc. (NASDAQ: CBNK), theholding company for Chicopee Savings Bank.

Under the terms of the agreement, Chicopee Savings Bankwas merged with and into Westfield Bank. The combinedbank will do business under the Westfield Bank name, andthe holding company has been renamed Western NewEngland Bancorp, Inc. (NASDAQ: WNEB) with tradingcommencing on October 24, 2016.

The merger creates the largest locally managed bank inHampden County, Massachusetts and the second largestbank in terms of deposit market share in the county. Thecombined company has total assets of approximately$2.0 billion and 21 branch locations serving customersthroughout western Massachusetts and northernConnecticut.

Who will lead the new company?James C. Hagan, President and CEO of Westfield Bank,will continue to lead the combined banks in that samerole. Jim joined Westfield Bank in 1994 as a Vice Presidentof Commercial Lending and became the Senior VicePresident and Commercial Lending Manager in 1998.He was named President of Westfield Bank in 2005 andPresident and CEO on December 31, 2008. Prior to joiningWestfield Bank, Jim was a commercial lender and heldvarious leadership roles at other area banks. He holds aBachelor of Science degree from Westfield State Collegeand a Master of Business Administration degree fromAmerican International College.

When will I become a customer of Westfield Bank?You will officially become a customer of Westfield Bank onMonday, December 5, 2016. Please refer to this booklet forspecific information about changes to Chicopee SavingsBank deposit accounts, loans, debit/ATM cards, onlinebanking services, and more.

Will I have access to branch locations, online banking,mobile banking, or automated telephone bankingduring conversion weekend?No. The conversion of Chicopee Savings Bank to WestfieldBank will take place on Saturday, December 3 and Sunday,December 4. On those days, you will not be able toaccess branch offices, online banking, mobile banking, ortelephone banking as we convert accounts and transitionformer Chicopee Savings Bank offices to Westfield Bankoffices.

Are any branch offices closing?No. There will be no branch closings as a result of thismerger. That means you can continue to bank at yourcurrent Chicopee Savings Bank branch office, or at any ofthe 21 branch offices that will be available to you followingthe merger.

Will branch office hours change?Yes. There will be expanded office hours for certainlocations beginning on Monday, December 5, 2016,including new Sunday hours at some former ChicopeeSavings Bank offices. Please refer to page 13-14 of thisbooklet or visit westfieldbank.com for a complete listingof hours and locations.

Is there anything I need to do right now?There is no action you need to take at this time. You cancontinue to bank with Chicopee Savings Bank as usual untilDecember 2, 2016.

Frequently Asked Questions


17

Which Bank will be providing me with my 2016 tax forms?Westfield Bank will be providing tax reporting on all depositand loan activity for calendar year 2016.

What about my Chicopee Bancorp, Inc. stock?If you currently hold physical stock certificates for ChicopeeBancorp, Inc. common stock, you should be receiving aPresident’s Letter from Western New England Bancorp, Inc.’sPresident James C. Hagan along with a Letter of Transmittalfrom Computershare explaining how to send your certificatesback to Computershare to exchange them for replacementshares of the new Western New England Bancorp, Inc.common stock and, if applicable, the cash payment in lieuof fractional shares. You can contact Computershare formore information by calling (855) 396-2084, or by sendingan email message using the online contact form at www.computershare.com. Shareholders outside the United Statesand Canada may call (781) 575-2765.

n If, after trying to locate your stock certificate(s), youdetermine that some or all of your stock certificateshave been lost, stolen, or destroyed, you should contactComputershare by calling (855) 396-2084.

n You will not receive new shares or payment foryour fractional shares until you submit your stockcertificate(s), together with your properly completedand executed Letter of Transmittal, to Computershare.You should not destroy any stock certificates and youshould not submit any stock certificates until youreceive the Letter of Transmittal from Computershare.If you cannot locate your stock certificates for ChicopeeBancorp, Inc. common stock or you do not receive aLetter of Transmittal from Computershare, you shouldcontact Computershare by calling (855) 396-2084.

If you hold Chicopee Bancorp, Inc. common stock in book-entry form (electronically) and you are entitled to receivea cash payment for your fractional share of ChicopeeBancorp, Inc. common stock, Computershare mailed youa check for the payment, together with your book-entrystatement of holding, on or around October 28, 2016.

Contact usNeed to reach us?Here’s how to get in touch.Customer Call Center:(413) 568-1911 or (800) 995-5734


Email: [email protected]

Fax: (413) 562-7939

Mailing Address: Westfield Bank141 Elm StreetWestfield, MA 01085

Lost or Stolen Debit/ATM Card:(413) 568-1911 or (800) 995-5734 (during bank hours)(800) 472-3272 (after hours)

Routing Number: 211871604

413-568-1911


What better banking’s all aboutsm.

141 Elm Street, Westfield, MA 01085(413) 568-1911 n (800) 995-5734

westfieldbank.com

MemberFDIC


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