155_BPD_18_EN_XX

EHP6 for SAP ERP 6.0

April 2012

English

Create Customer Master (155.18)

SAP AGDietmar-Hopp-Allee 1669190 WalldorfGermany

Master Data Procedure

SAP Best Practices Create Customer Master (155.18): MDP

Copyright

© 2012 SAP AG. All rights reserved.

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Icons

Icon Meaning

Caution

Example

Note

Recommendation

Syntax

External Process

Business Process Alternative/Decision Choice

Typographic Conventions

Type Style Description

Example text Words or characters that appear on the screen. These include field names, screen titles, pushbuttons as well as menu names, paths and options.

Cross-references to other documentation.

Example text Emphasized words or phrases in body text, titles of graphics and tables.

EXAMPLE TEXT Names of elements in the system. These include report names, program names, Transaction codes, table names, and individual key words of a programming language, when surrounded by body text, for example, SELECT and INCLUDE.

Example text Screen output. This includes file and directory names and their paths, messages, source code, names of variables and parameters as well as names of installation, upgrade and database tools.

EXAMPLE TEXT Keys on the keyboard, for example, function keys (such as F2) or the ENTER key.

Example text Exact user entry. These are words or characters that you enter in the system exactly as they appear in the documentation.

<Example text> Variable user entry. Pointed brackets indicate that you replace these words and characters with appropriate entries.



Contents

1 Purpose.................................................................................................................................. 5

2 Prerequisites.......................................................................................................................... 5

2.1 Roles............................................................................................................................... 5

3 Process Steps........................................................................................................................ 6

3.1 Creating Customer Master Data (Centrally)....................................................................6

3.1.1 Creating Customer Master Data (Complete)............................................................6

3.1.2 Creating Ship-to Master Record.............................................................................10

3.1.3 Assigning Ship-to Master Record to Sold-to Master Record..................................12

3.1.4 Updating Credit Master Record for Customer........................................................14

3.1.5 Creating CPD Customer Master Data (Complete).................................................15

3.1.6 Creating Dummy Customer Master Data...............................................................16

3.2 Creating Customer Master Data (Accounting)...............................................................18

3.2.1 Creating Customer Master Data (Accounts Receivable)........................................18

3.2.2 Creating Customer Data Master (Accounts Receivable)........................................21

4 Appendix.............................................................................................................................. 22

4.1 Reversal of Process Steps............................................................................................22



Create Customer Master

1 PurposeIn this document, you identify new customers and create customer masters for them. If the customer ship-to master record is different from the sold-to master record, you create a ship-to master record and assign the ship-to master record to the sold-to master record. Otherwise, you create sales price conditions.

2 Prerequisites

2.1 Roles

UseThe following roles must have been installed to test this scenario in the SAP NetWeaver Business Client (NWBC). The roles in this Business Process Documentation must be assigned to the user or users testing this scenario. You do not need these roles if you are using the standard SAP GUI.

PrerequisitesThe Business roles have been assigned to the user(s) who will perform the process steps described in this document.

Business role Technical Name Process Step

Employee (Professional User)

SAP_NBPR_EMPLOYEE_S Assignment of this role is necessary for basic functionality.

Accounts Receivable Manager

SAP_NBPR_AR_CLERK_MSAP_NBPR_AR_CLERK_M

Update Credit Master Record for Customer

Create Customer Master Data (Complete)

Create Ship-to Master Record

Assign Ship-to Master Record to Sold-to Master Record

Create CPD-Customer Master Data (Complete)

Create Dummy Customer Master Data

Accounts Receivable Account - FI Only

SAP_NBPR_AR_FI_ONLY_S Create Customer Master Data (Accounts Receivable)

Create CPD Customer Data Master (Accounts Receivable)



3 Process Steps

The process steps Create Customer Master Data (Centrally) and Create Customer Master Data (Accounting) are alternate process steps. Which step should be executed depends on the availability of SAP ERP SD scenarios.

3.1 Creating Customer Master Data (Centrally)

UseIn this activity, you create the customer master record.

Customer master data is created with the Sales and Distribution application SAP ERP SD. Customer master data is created in sales area and in company code, and provides all relevant information for sales processing and accounts receivable processing.

Only proceed with this section if processes of Sales and Distribution application (SAP ERP SD) are in scope. If this is not the case, refer to the section Create Customer Master (Accounting) in this document.

PrerequisitesSAP ERP SD functionality is in scope.

3.1.1 Creating Customer Master Data (Complete)

UseIn this activity, you create the customer master for services.

Procedure

1. Access the transaction choosing one of the following navigation options:

Option 1: SAP Graphical User Interface (SAP GUI)

SAP ECC menu Logistics Sales and Distribution Master Data Business Partner Customer Create Complete

Transaction code XD01

Option 2: SAP NetWeaver Business Client (SAP NWBC) via Business Role

Business role Accounts Receivable Manager

(SAP_NBPR_AR_CLERK_M)

Business role menu Accounts Receivable Master Data Customers Create Customer

2. On the Customer Create: Initial Screen, enter Account Group, Customer (number), and Company Code (see table below).



3. Choose the appropriate Sales Organization (domestic / foreign), Distribution Channel, and Division.

Account Group Account Name Possible No. Range Comment

YB01 Sold-to party (ext. number) 100000 - 199999 Use for services

YB02 Sold-to party (ext.char.code) A - ZZZZZZZZZZ

YB03 Sold-to party (int. no.) Demo 3000000 - 3999999

YBAC Customer (affiliated Company) 400000 - 499999

YBEC Export Customers 100000 - 199999

YBPC Dummy Customer A - ZZZZZZZZZZ

YBVC Vendor 200000 - 299999

Different account groups use different screen layouts. Therefore, some of the mentioned fields may not be visible when creating a customer.

4. Choose Enter.

5. On the Create Customer: General Data screen, choose the Address tab page and enter the following data:

Field name Description User action and values Comment

Title <title>

Name <name>

Search Term1

<search term1>

Street <street>

House number

<house number>

Postal Code <postal code>

City <city>

Country <country>

Region <region>

6. Choose More fields to open the Street Address section and enter the following data:


Time Zone <time zone>

Transportation Zone

<transportation zone>

Language <language>

Telephone <telephone>

Fax <fax>

7. On the Control Data tab page, enter the Vendor (relevant for account group YBVC) and the VAT Reg.No.



8. If customers agreed on direct debits / bank collections, enter Country, Bank Key, and Bank Account (relevant for account group YB01) on the Payment transactions tab page. Set the flag Collection Auth. if needed.

9. Maintain the IBAN:

Option 1: The bank details (country, bank key, and bank account) and the relevant IBAN of the business partner are known.

Customer Ctry Bank Key Bank Account IBANCollection Auth.

100000 for example, DEfor example, 50070010

for example, 1233444 X

(1) Choose IBAN.

(2) Check and confirm the proposed IBAN.

Option 2: The IBAN is known but the bank details (country, bank key, and bank account) of the business partner are unknown.

Customer Ctry Bank Key Bank Account IBAN Collection Auth.

100000for example, DE05500700100001233444

X

(1) Cursor on an empty line.

(2) Choose IBAN.

(3) In the IBAN Connverter: Enter the IBAN.

(4) Choose Generate Bank Details.

(5) Select Enter.

10. On the Contact Person tab page, enter Name, First Name, and Function.

11. Choose Company Code Data.

12. On the Account Management tab page, enter the correct Recon. Account, Sort key and the correct Cash mgmt group (domestic / foreign).

13. On the Payment transactions tab page, enter Terms of Payment. If relevant, maintain the Payment Methods (for example, AE) (account group YB01). Select Payment History Record.

14. On the Correspondence tab page, enter Dunn. Procedure and Account statement (account group YB01).



15. Choose Sales Area Data.

16. On the Sales tab page, make the following entries:


Sales District <sales district> Account group YBAC

Customer Group

<customer group> Account group YB01

Currency <currency>

Price Group <price group> Account group YBAC

Cust. Price. Proc.

<Cust. Price. Proc.>

Cust. Stats. Grp

<Cust. Stats. Grp> Account group YB01

17. On the Shipping tab page, make the following entries for account groups YB01, YB03, YBEC, and YBVC:


Delivery priority

<delivery priority>

Shipping conditions

<shipping conditions>

Delivery plant <delivery plant>

18. Choose Order combination.

19. On the Billing document tab page, make the following entries:


Incoterms <Incoterms>

Incoterms part 2

<Incoterms part 2>

Terms of payment

<terms of payment>

Account assignment group

<account assignment group>

Tax classification

<tax classification>

For account group YB02, you have to select the right partner functions.

20. Choose Save.

Result You created the customer master in the system. To display the customer created in the system, proceed as follows:




SAP ECC menu Logistics Sales and Distribution Master Data Business Partner Customer Display Complete.



Business role Accounts Receivable Manager (SAP_NBPR_AR_CLERK_M)

Business role menu Accounts Receivable Master Data Customers

Select the customer and choose Display.

If the ship-to address is different from the sold-to address, go to step Create Ship-to Master Record.

3.1.2 Creating Ship-to Master Record

UseIn this activity, you create the ship-to master record.

This activity is only necessary if the ship-to address and the sold-to address differ.

Procedure









2. On the Customer Create: Initial screen, make the following entries:


Account group

<account group> See table below

Customer number

<customer number> See table below

Sales Organisation

<choose appropriate> Domestic/foreign

Distribution <choose appropriate>




Channel

Division <choose appropriate>

Account Group Account Name Possible No. Range

YB01 Sold-to party (ext.number) 100000 - 199999

YB02 Sold-to party (ext. char.code) A - ZZZZZZZZZZ





YBVC Vendor_AT 200000 - 299999

3. Choose Enter.

4. On the Create Customer: General Data screen, on the Address tab page, make the following entries:


Title <title>

Name <name>

Search Term1

<search term1>

Street <street>

House number

<house number>


City <city>

Country <country>

Region <region>




Transportation Zone

<transportation zone>


Fax <fax>


7. On the Sales tab page, enter the Pricing Procedure (Cust.pric.proc.).



8. On the Shipping tab page, make the following entries:


Delivery priority

<delivery priority>

Shipping Conditions

<shipping conditions>

Delivering Plant

<delivering plant>

Max. Partial Deliveries

<max. partial deliveries>

9. Choose Order combination.

10. On the Billing document tab page, enter Tax classification.

11. For some account groups, you have to select the right Recon. Account. (Choose Company Code Data – Account management)

12. Choose Save.

Result You created the ship-to master record in the system. To display the customer created in the system, proceed as follows:

Option 1 SAP Graphical User Interface (SAP GUI)

SAP ECC menu Logistics Sales and Distribution Master Data Business Partner Customer Display Complete







3.1.3 Assigning Ship-to Master Record to Sold-to Master Record

UseIn this activity, you assign the ship-to master record to the sold-to master record.

ProcedureOption 1: SAP Graphical User Interface (SAP GUI)

1. Access the transaction as follows:

SAP ECC menu Logistics Sales and Distribution Master Data Business Partner Customer Change Complete




2. On the Customer Change: initial screen, enter Customer (number), Sales Organization, Distribution channel and Division.


4. On the Partner Functions tab page, enter Partner Function (SH) and the corresponding Customer number (created in the previous step).

5. Choose Save.






2. Select the line with the sold-to-customer.

3. Choose Change.


5. On the Partner Functions tab page, enter Partner Function (SH) and the corresponding Customer number (created in the previous step).

6. Choose Save.

Result You created the sold-to-master record in the system. To display the customer created in the system, proceed as follows:

Option 1 via SAP Graphical User Interface (SAP GUI):








3.1.4 Updating Credit Master Record for Customer

Use



In this activity, you update the credit master record for your customers.

ProcedureOption 1: SAP Graphical User Interface (SAP GUI)


SAP ECC menu Accounting Financial Accounting Accounts Receivable Credit Management Master data Change

Transaction code FD32

2. On the Customer Credit Management: Initial screen, enter customer number, Credit control area, and choose Status.

3. Choose Enter.

4. On the Customer Credit Management Change: Status screen, enter the Credit limit.

5. Choose Save.






2. Select the line with the customer you want to change.

3. Choose Edit Credit Limit.

4. On the Customer Credit Management Change: Initial screen, enter customer number, Credit control area and choose Status.

5. Choose Enter.

6. On the Customer Credit Management Change: Status screen, enter the Credit limit.

7. Choose Save.

ResultThe customer credit master record has been updated. To display the updated customer credit in the system, proceed as follows:

Option 1 SAP Graphical User Interface (SAP GUI):

SAP ECC menu Accounting Financial Accounting Customers Credit Management Master data Display





Business role menu Accounts Receivable Credit Management

Select the line with the specific customer and choose Customer Credit Management Display.



3.1.5 Creating CPD Customer Master Data (Complete)

UseIn this activity, you create the CPD Customer.

Procedure









2. On the Customer Create: Initial Screen, enter the Account group: CPD (external no.) (YBOC), Customer (number, number range A - ZZZZZZZZZZ), Company code and the sales area data.

3. Choose Enter.

4. On the Create Customer: General Data screen, on the Address tab page, enter Title, Name, Search term1 and Country.

5. Select a Language.


7. On the Account Management tab page, enter the correct Recon. Account, Sort key and Cash mgmt group (domestic / foreign).

8. On the Payment transactions tab page, enter Terms of Payment, a Tolerance Group and the payment method U.

9. On the Correspondence tab page, enter Dunn.Procedure and an account memo (for example one-time customer).


11. On the Sales tab, enter the adequate Customer group, Cust.pric.proc. and Cust.Stats.Grp.

12. On the Shipping tab, enter Delivery Priority, Shipping Conditions and the adequate Delivering Plant as well as the Max. partial deliveries.

13. On the Billing Documents tab, make the following entries:


Delivery and payment terms

<Incoterms>

<terms of payment>

Accounting <Acct. asgmt. Group>

Taxes <tax classification 1>



14. Choose Save.

Result You have created the CPD customer master in the system. To display the customer created in the system, proceed as follows:

Option 1 SAP Graphical User Interface (SAP GUI):



Option 2 via SAP NetWeaver Business Client (SAP NWBC):





3.1.6 Creating Dummy Customer Master Data

UseIn this activity, you create the Dummy Customer Master.

Procedure









2. On the Customer Create: Initial Screen, enter Account group: Dummy Customer (YBPC), Customer (number) (number range A – ZZZZZZZZZZ), choose the correct Sales Organization (domestic / foreign), Distribution Channel, and Division.

3. Choose Enter.

4. On the Create Customer: General Data screen, on the Address tab page, make the following entries:


Title <title>




Name <name>

Search Term1

<search term1>

Street <street>

House number

<house number>


City <city>

Country <country>

Region <region>




Language <language>


7. On the Sales tab page, make the following entries:


Currency <currency>

Cust. Pric. Proc.

<cust. pric. proc.>

8. On the Shipping tab page, enter the Shipping conditions.

9. On the Billing document tab page, make the following entries:


Incoterms <Incoterms>

Incoterm part 2

<Incoterm part 2>

Terms of payment

<terms of payment>

Tax classification

<tax classification>


Choose: Extras Account Group Info Customer Types. Check if Default SP is active.


Choose: More Extras Account Group Info Customer Types. Check if Default SP is active.

10. Choose Save.



Result You created the dummy customer master in the system. To display the customer created in the system, proceed as follows:









3.2 Creating Customer Master Data (Accounting)

3.2.1 Creating Customer Master Data (Accounts Receivable)

UseIn this activity, you create the customer master record in accounts receivable accounting.

The creation of customer master data in accounts receivable accounting does not include any customer master data needed for the Sales and Distribution application (SAP ERP SD). Therefore this process step should not be executed if processes in SAP ERP SD are used.

Do not proceed with this section if processes of Sales and Distribution application (SAP ERP SD) are applied. In this case, refer to section Create Customer Master (Centrally) in this document.

PrerequisitesNo SAP ERP SD functionality in scope.

Procedure



SAP ECC menu Accounting Accounts Receivable Master Records Create



Business role Accounts Receivable Account - FI Only (SAP_NBPR_AR_FI_ONLY_S)

Business role menu Accounts Receivable Master Data Customers Create



Customer (Accounting)

2. On the Customer Create: Initial Screen, enter Account group (see table below), Customer (number) (see table below), and the Company code.

Field name Description User action and values

Comment

YB01 Sold-to party (ext.number) 100000 - 199999 Use for services

YB02 Sold-to party (ext. char.code) A - ZZZZZZZZZZ





YBVC Vendor 200000 - 299999

The different account groups use different screen layouts. Therefore some of the mentioned fields may not be visible when creating a customer.

3. Choose Enter.

4. On the Create Customer: General Data screen, on the Address tab page enter:


Title <title>

Name <name>

Search term1 <search term1>

Street <street>

House number <house number>


City <city>

Country <country>

Region <region>

5. Choose More fields to open the Street address section and make the following entries:



Language <language>


Fax <fax>

6. On the Control Data tab page, enter Vendor (relevant for account group YBVC).



7. On the Payment transactions tab page, enter Country, Bank Key, and Bank Account (relevant for account group YB01).Set the flag Collection Auth. if needed.


9. On the Account Management tab page, enter the relevant Recon. Account, Sort key, and the correct Cash mgmt group (domestic / foreign).

10. On the Payment transactions tab page, enter Terms of Payment.If relevant, maintain the Payment Methods (for example AE) (account group YB01).

11. On the Correspondence tab page, enter Dunn. Procedure and Account statement (account group YB01).

12. Maintain the IBAN:

Option 1: The bank details (country, bank key, and bank account) and the relevant IBAN of the business partner are known.


100000for example, DE

for example, 50070010

for example, 1233444 X

(1) Choose IBAN.

(2) Check and confirm the proposed IBAN.

Option 2: The IBAN is known but the bank details (country, bank key, and bank account) of the business partner are unknown.


100000for example, DE05500700100001233444

X

(1) Cursor on an empty line.

(2) Choose IBAN.

(3) In the IBAN Connverter: Enter the IBAN.

(4) Choose Generate Bank Details.

(5) Select Enter.

13. Choose Save.

Result You created the customer master in the system. To display the customer created in the system, proceed as follows:




SAP ECC menu Accounting Accounts Receivable Master Records Display




Business role menu Accounts Receivable Master Data Customers Display Customer (Accounting)

3.2.2 Creating Customer Data Master (Accounts Receivable)

UseIn this activity, you create the CPD Customer.

Procedure



SAP ECC menu Accounting Accounts Receivable Master Records Create


Option 2: SAP NetWeaver Business Client (SAP NWBC) via Business Rle


Business role menu Accounts Receivable Master Data Customers Create Customer (Accounting)

2. On the Customer Create: Initial Screen, enter the Account group: CPD (external no.) (YBOC), Customer (number, number range A - ZZZZZZZZZZ), Company code.

3. Choose Enter.

4. On the Create Customer: General Data screen, on the Address tab page, enter Title, Name, Search term1 and Country.

5. Chooseguage.


7. On the Account Management tab page, enter the adequate Recon. Account, Sort key and adequate Cash mgmt group (domestic / foreign).

8. On the Payment transactions tab page, enter Terms of Payment, a Tolerance Group and the payment method U.

9. On the Correspondence tab page, enter Dunn.Procedure and an account memo (for example one-time customer).

10. Choose Save.

Result You created the CPD customer master in the system. To display the customer created in the system, proceed as follows:




SAP ECC menu Accounting Accounts Receivable Master Records Display



Business role Accounts Receivable Account - FI Only(SAP_NBPR_AR_FI_ONLY_S)

Business role menu Accounts Receivable Master Data Customers Display Customer (Accounting)

4 Appendix

4.1 Reversal of Process StepsIn the following section, you can find the most common reversal steps. Use these reversal steps to reverse some of the activities described in this document.


Transaction code (SAP GUI) XD01

Reversal Flag Customer Master for Deletion




Business role menu Accounts Receivable Master Data Customers Mark customer for deletion (centr.)

Comment Customer will be deleted during the next archiving run.

Create Ship-to Master Record


Reversal Flag Ship-to Master for Deletion





Comment Ship-to Master Record will be deleted during the next archiving run.



Assign Ship-to Master Record to Sold-to Master Record


Reversal Remove Ship-to Master Record Assignment





Comment Delete Ship-to party from Sales Area Data Partner Functions.

Update Credit Master Record for Customer

Transaction code (SAP GUI) FD32

Reversal Change Credit Limit




Business role menu Accounts Receivable Master Data Customers Customer Credit Management Change

Comment Change as described in Update Credit Master Record for Customer.

Create CPD Customer







Comment CPD Customer Master Record will be deleted during the next archiving run.



Create Dummy Customer Master







Comment Dummy Customer Master Record will be deleted during the next archiving run.



Reversal Set Deletion Indicator



Business role menu Accounts Receivable Master Data Customers Mark Customer for Deletion (Acctng)


Block/Unblock Customer: Block Customer (Accounting)


Business role Accounts Receivable Account - FI Only

Business role menu Accounts Receivable Master Data Customers Block Customer (Accounting)

Comment Customer is blocked and cannot be used.

Create CPD Customer


Reversal Set Deletion Indicator



Business role menu Accounts Receivable Master Data Customers Mark Customer for Deletion (Acctng)


Block/Unblock Customer: Block Customer (Accounting)





Business role menu Accounts Receivable Master Data Customers Block Customer (Accounting)

Comment Customer is blocked and cannot be used.


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