20
Your choice is our priority Booth #34/35 (171) MODERN ECOMMERCE SOLUTION BUILT FOR INFOR ERP USERS PRESENTED BY: AKTION ASSOCIATES & INSITE SOFTWARE
Your choice is our priorityBooth #34/35
(171) MODERN ECOMMERCE SOLUTION BUILT FOR INFOR ERP USERSPRESENTED BY: AKTION ASSOCIATES & INSITE SOFTWARE
Your choice is our priorityBooth #34/35
AGENDA
The Age of the Customer
Fully Responsive Site Integrated to Your Infor ERP
Why Insite Online?
Demo
Where to Learn More
Your choice is our priorityBooth #34/35
• 200 employees• 5000+ customers
• National software reseller & IT infrastructure provider focused on the Construction, Distribution, and Manufacturing industries
• Managed Services Provider (MSP)• Two, company-owned data centers
Infor Partnership• Largest NA Distribution Partner
• 25+ Year Gold Partner
• Infor Distribution Partner of the Year three years running (2017 - 2019)
• Supporting Infor Distribution ERPs:• A+• CloudSuite Distribution• FACTS• SX.e
About Aktion
Your choice is our priorityBooth #34/35
THE AGE OF THE CUSTOMERHIGH EXPECTATIONS FOR USER EXPERIENCE & DIGITAL ENGAGEMENT
Service TechResearcherSales/CSR Engineer Procurement Channel Sales
AcrossDevices
In theMoment
Personalized Information
Core business systems don’t deliver the experience people demand
Your choice is our priorityBooth #34/35
Your Customers & Employees Want a Modern Website
Experience…
Your choice is our priorityBooth #34/35
InsiteOnlineFully Responsive Site Integrated to Your Infor ERP
• The powerful all-in-one solution designed to modernize and improve your online experience with your customers
• Cloud-based SaaS solution integrated to your Infor ERP
• Drives advanced search and SEO results to power your business
• A connected customer experience that delivers users the information they need, on their terms, and on the devices, they use most often
Your choice is our priorityBooth #34/35
InsiteOnline Mobile Appfor iOS & Android
• Optimized B2B solutions designed for easy access to order history, saved & shared lists, quick order or reorder and more for maximized customer self-service
• Built for B2B Customers, Internal and Channel Teams
Field ServiceDirect Sales Researcher Field UserProcurement
Real-Time Product Catalog
Customer Specific Pricing and InventoryMy Lists and Shared Order Lists
Expedited Re-Order and Checkout
Company Branded
Enhanced Security
Location Aware
My Account Orders, Invoices and Shipping Info
Barcode Scan
Your choice is our priorityBooth #34/35
Integration Points:Infor Distribution ERPs
Website
Your choice is our priorityBooth #34/35
Insite Example CustomersIndustrial Distribution
Your choice is our priorityBooth #34/35
Insite is a LeaderBut don’t take our word for it…
Insite has garnered a strong reputation from some of the mostcomplex B2B manufacturers and distributors. Several Insitecustomers cited the “laser focus” on the capabilities they careabout and noted how the things they needed for their business“worked almost right out of the box.” By building anddeploying native mobile applications for its clients, Insite hastaken the next step to help them modernize digitalbuying and selling.
Your choice is our priorityBooth #34/35
Key ROI FactorsUpgrading Your Online Solution
1. Improved customer experience
2. Higher customer retention
3. Online adoption & share-of-wallet revenue growth
4. Self-service/reduced burden on sales and CS teams
5. Faster order processing
Your choice is our priorityBooth #34/35
Critical Capabilities NeededIn Order To Drive ROI and Grow Your Business
Your choice is our priorityBooth #34/35
Example Customer OutcomesAfter Moving to Insite
Your choice is our priorityBooth #34/35
Demo
Your choice is our priorityBooth #34/35
“In order for us to stay relevant as a company and achieve the scale for additional growth, we knew that we had to make an investment in a true digital infrastructure, not just an ordering system. We wanted to offer the best in class online experience, coupled with a tool that would alleviate pressure on our customer service team and provide on-demand information to our customers and sales team.”
-Jeff Segal, CEO
FACTS integration 86% of all revenue through digital
channels 25% higher average order value 60% increase in lines per order $½M saved in cart abandonment
Geriatric Medical Success StoryClean, Purpose-Built UX Drives More Than 80% of All Revenue
Your choice is our priorityBooth #34/35
OUR EVALUATION PROCESS“ENSURING A STRONG FIT”
Technology Assessment
Identify current eCommerce capabilities,
needs and gaps
Requirements Definition & Fit
Align requirements to
enable your eCommerce
vision
Tailored Demonstration
Visualize how Insite’s core
capabilities will close the gaps
Services Intro & Estimate
Identify best implementation
path and develop estimate
aligned with budget
Digital Business Case
Project achievable
business impact by addressing
your needs
Executive Presentation
Summarize Engagement, Assessment,
Requirements, Path Forward, Value Realized
BenchmarkWhere You Are
Define Where You Need to Go
Determine Platform Fit
Implementation Strategy
Business Case to Support
Decision for Transformation
Your choice is our priorityBooth #34/35
+ERP &eCommerceExperts
Customer Success
Education & Training
Ongoing Support
We are with you all the way
Customer Success MissionWe build deep, value-driven relationships
with our customers and partners to maximize success from the partnership.
Customer Lifecycle ManagementOur customer’s success is ultimately Insite’s success, which is why our Customer Strategy
Director’s are with you from day one.
Education & SupportOur goal is to empower everyone to
implement, maintain and expand their Insite solutionthroughout the entire lifecycle.
We’re only Successfulif our customers are successful
Your choice is our priorityBooth #34/35
Questions?
Your choice is our priorityBooth #34/35
Gary KirsteinPractice Manager, FACTSPhone | 412.515.0496
Email | [email protected]
Want to Learn More?
Your choice is our priorityBooth #34/35
Thank You!
