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Sponsored by: 18-20 MAY #CIHrepairs20
Sponsored by:
18-20 MAY
#CIHrepairs20
Sponsored by:
Welcome to CIH Asset Management and Repairs 2020 – Virtual Summit
With the current and ongoing situation with the Coronavirus COVID-19 outbreak, this year’s CIH Asset Management and Repairs Conference has been transformed into an all new format – the VIRTUAL SUMMIT – and will be held in modules over three days 18, 19 and 20 May 2020. This will be very different from the usual ‘face to face’ event but offers a number of exciting opportunities.
At CIH, we are all too aware that these difficult and challenging times bring with them an increased need for sharing experiences, promoting knowledge and for maintaining and building relationships. We know that for many, it can be quite lonely working on your own from home and people are missing the interaction and vitality and energy that an office environment can bring.
So this year, by going VIRTUAL, and with only a month to plan and stage the event, it has the potential to be even more ‘business-critical’ than ever. It will be up to the minute and current, providing a platform for asset and repair professionals across our sector to network, share the challenges, the emerging solutions, the new ideas, discuss best practices and stimulate innovation during these times of uncertainty.
Create your own AgendaThe summit is uniquely pre-scheduled to help you derive the most value from your experience. You select which sessions you want to attend, creating your own personalised itinerary and ensuring you make the most of your valuable time.
Sessions will be spaced out, allowing you to break from the summit and screen time and continue to take calls, respond to emails or just take a break to prevent burnout or fatigue at this challenging time.
We will record all the sessions, so if you do want to catch up on anything that you had to miss you can do so at a time that better suits you.
Our sessions have been carefully selected to focus on quality content addressing the topics that you have told us that you want to hear about in the current climate.
What will happen at the Virtual Summit?• A Framework of Keynote Sessions spread over three days, with
interactive Q&A to hear real life examples from our industry-leading speakers, with ample time to ask questions and hear the discussions
• Networking and discussions in our lounge, with intimate groups of six at each table. It’s a very relaxed setting that allows you to move between tables, make new contacts, and network with existing contacts
• Pop over to one of our sponsors lounges, to hear first hand from a range of suppliers on solutions and products to meet your needs
Visit site Book now Get more info
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Sponsored by:
Our interactive programme
Monday 18 May
14.00 Registration and networking Join us on arrival in the networking lounge, where you can choose a table, switch tables and chat in real time with your colleagues. Take some time to pop over to our sponsors lounges to discover solutions for your organisation
14.30 – 15.00
Introduction and WelcomeAs we get together virtually for our annual event, our chair Richard will welcome delegates and set out what’s in store over the course of the summit. In these unparalleled times for our sector and our country, Gavin will set out what CIH has been doing to help support housing professionals and how assets and repairs professionals and organisations can rise to the challenge. Richard will set out the case for why those involved in assets and repairs need to be working collaboratively, both within and outside of our organisations, to drive the strong responses needed.Richard Medley, founder & director, Housing Dynamics Gavin Smart, chief executive, Chartered Institute of Housing
15.00 – 15.45
Auditorium – live presentation followed by Q&AThe new normal? Leading a housing organisation and providing critical services in these challenging times
Wayne is well known in the world of assets and repairs and is used to encouraging us all to broaden our horizons and rise to the challenge. But little did he realise that within around 12 months of taking over the helm at Wrekin Housing Group his organisation and our sector would be facing one of our biggest challenges yet. We hear how Wayne is steering Wrekin through the current situation and how he is preparing his organisation for the new normal.
Wayne Gethings, group chief executive, The Wrekin Housing Group
15.45 Networking and discussionOpportunity to return to the networking lounge and further discuss this afternoons session with colleagues.
16.00 Summit closesVisit site Book now Get more info
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Sponsored by: WELCO
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Visit site Book now Get more info
Our interactive programme
Tuesday 19 May
09.30 Registration and networking Re-join us on arrival in the networking lounge, where you can choose a table, switch tables and chat in real time with your colleagues. Take some time to pop over to our sponsors lounges to discover solutions for your organisation
10.00 – 11.00
Auditorium – live presentation followed by Q&ABelieve in your teams; delivering a joined-up approach to repairs and maintenance in these difficult times.
At Believe Housing, it’s about believing in your staff, believing in your customers and believing in effective joined up working between housing management and repairs. But how do you go about developing and delivering the synergy that’s needed to make it all work when faced with a health pandemic that looks like being with us for some time? Rachel and Ian will explain how it’s all about believing in what you’re doing and believing in your ability to face up to the challenge.
Rachel Cox, director of Property Repairs, Believe Housing Ian Porter, director of Neighbourhoods & Customer Services, Believe Housing
11.30 – 12.30
Auditorium – live presentation followed by Q&AHomes (Fitness for Human Habitation) Act; the new law is here but how can we deliver it, both now and in the future?
Now fully in force across all tenancies, this new legislation brings no new landlord obligations but does bring a whole load of potential consequences for our social housing sector. Are you up to speed with what you need to know, how you need to get your management arrangements in order and how can technology, IOT and innovation reduce the risks of disrepair and claims? And how do we do all this when faced with the operational challenges that COVID-19 brings?
John Murray, partner, Ward Hadaway Angela Stuttard, group head of property care, Together Housing Group Alastair Thorpe, commercial director, Switchee
Continued...
Sponsored by: WELCO
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12.30 – 13.00
Lunch and opportunity to networkThe networking lounge will be open for you to network with fellow colleagues and discuss this morning’s sessions. You can grab a bite to eat and join us, or feel free to reconvene at your next auditorium session.
This networking session is relaxed.
13.00 – 13.45
Battling the backlog: how leading landlords are addressing post-lockdown work-in-progress jobs.How is your organisation preparing to fulfil repair and maintenance work following the COVID-19 lockdown? In this session, we bring technology and housing leadership together to discuss how landlords are anticipating operational demands and the approach they are using to address them. We discuss short-term tactics and long term strategies; how data, technology and process evolution can ease resource constraints; and how operations can adapt to deliver great, human service in this challenging new environment. Cem Savas, CEO & co-founder, Plentific Elly Hoult, group director of assets, Notting Hill Genesis
14.00 – 15.00
Auditorium – live presentation followed by Q&AGas servicing; how do I go about meeting my obligations and delivering a safe service during a pandemic?HSE has issued guidance on how, during the Coronavirus outbreak, there is a balance between ensuring people, including the vulnerable, are protected from possibly fatal risks arising from carbon monoxide exposure or gas explosion, while doing what we can to protect people from COVID-19. The regulator has also given an assurance that a proportionate regulatory approach will be taken to non-compliance given the current circumstances. But how does this work in practice? In this session we hear two perspectives, one from industry body Gas Safe Register and from a Landlord.Claire Heyes, chief executive, Corgi Technical Steve Cooper, head of mechanical and electrical services, Nottingham City Homes
15.15 – 16.00
Auditorium – live presentation followed by Q&AEmpty property management during the coronavirus outbreak; repairing and filling the voidThe homes we let are a hugely valuable resource that in normal times we prepare for re-letting as quickly as possible. But what is the best approach to take to void management when faced with the operational and social challenges that the Coronavirus outbreak brings?
Martyn Mumford, assistant director property services, A2 Dominion
16.00 - 16.15
Networking and discussionOpportunity to return to the networking lounge and further discuss this afternoons session with colleagues. Visit site Book now Get more info
Sponsored by: WELCO
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Visit site Book now Get more info
Our interactive programme
Wednesday 20 May
09.30 Registration and networking Re-join us on arrival in the networking lounge, where you can choose a table, switch tables and chat in real time with your colleagues. Take some time to pop over to our sponsors lounges to discover solutions for your organisation
10.00 – 10.45
Auditorium – live presentation followed by Q&ARemediation and beyond; how to keep your buildings safe now and forever?
The Government’s recently published guidance on building a safer future puts the onus on landlords to create new building safety regimes with greater accountability, safety cases and golden threads. This new normal requires a radically different rethink to the traditional compliance model. How can we begin the process of change and what are the priorities during the current restrictions?
Brent O’Halloran, director, O’Halloran Consultants Ltd
11.00 – 12.00
Auditorium – live presentation followed by Q&AProcuring contracts in uncertain times; the what and the howDespite the current challenges, the need for efficient, effective and compliant procurement and supply chain management goes on. But how can we manage things well when everything going on around us is so unclear? Nick and Katie will help us see through the issues and put the right procurement solutions in place.
Nick Verburg, procurement and supply chain manager, Fusion 21 Katie Saunders, partner, Trowers & Hamlins
12.00 – 12.30
Lunch and opportunity to networkThe networking lounge will be open for you to network with fellow colleagues and discuss this morning’s sessions. You can grab a bite to eat and join us, or feel free to reconvene at your next auditorium session.
This networking session is relaxed.
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Sponsored by: WELCO
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Visit site Book now Get more info
13.45 – 14.30
Working positively with your contractors; getting back to business, delivering safely for everyoneAs we look to an easing of lockdown restrictions, it’s crucial that we also look to re-establishing our important work in repairing, maintaining and investing in properties for the benefit of our tenants. We also need to play our part in getting the economy back up and running, in partnership with contractors and suppliers. But how should we go about doing this under ongoing restrictions and with fears around ensuring staff, resident and operatives’ safety? Jeremy Kape, interim director of assets – operations, Stonewater Geoff Parkinson, director of business solutions, Fortem Solutions Limited
14.45 – 15.40
Auditorium – live presentation followed by Q&AHow do I deliver assets and repairs now, and what do I need to be doing to plan for the new future?In this session we explore how leaders in two of our sector’s largest housing groups are responding to the need to maintain critical repairs services whilst at the same time protecting the health and wellbeing of their staff teams, operatives, tenants and residents. We will hear about their top tips for keeping things going and getting things back up and running.Ian Gregg, executive director of property, Riverside Cath Murray Howard, COO, Torus Group
15.40 – 15.45
Auditorium – live presentationFinal thoughtsRichard Medley will sum up the finding of the Asset Management and Repairs Summit
15.45 – 16.00
Networking and discussionOpportunity to return to the networking lounge and further discuss this afternoons session with colleagues.
16.00 Virtual Summit closes
