1.8 Employment in Tourism

Employment in Tourism

• How many different jobs and careers are needed for a vacation to be successful?

• Key considerations to think about are:

»Pre-Trip»During-Trip»Post-Trip

Employment in TourismPre- Trip Employment Opportunities

Travel AgentAirline AgentBaggage HandlerAirport SecurityArtist: making travel posters or travel websitePhotographer for passportLuggage Sales PersonPet Kennel AssociateAirport Pickup/ TaxiPlane Maintenance CrewEtc…….

Employment in TourismDuring- Trip Employment Opportunities

Pilot and Flight AttendantsImmigration OfficerTaxi Driver/Hotel Pick-upSouvenir SellerHotel Receptionist/Concierge/Housekeeping/CookRestaurant WaiterTour GuideCar Rental EmployeeShop KeeperAir Traffic Control

Employment in TourismPost-Trip Employment Opportunities

DrycleanerPhoto Printing Center Employee

Employment in Tourism

• With regards to employment the tourism industry has been divided into five sectors

Employment in Tourism

Employment in Tourism1. Accommodations

• Demand for labour in the Accommodation industry could support 297,129 full-year jobs by 2025. The sector includes hotels and other lodging operations

• Why choose this area?the opportunity to move to different regions and

establishments, even different countries, is very attractive, as is the potential for good career growth, especially for those with appropriate training, skills and experience

Employment in Tourism1. Accommodations

Front desk and guest servicesThis is often the most visible department of a

property, where guests typically have the first personal contact. Individuals can be employed in reservations, guest services or front desk reception.

Employment in Tourism1. Accommodations

AdministrationAdministrative staff work in all aspects of

Accommodations, including management, human resources, finances, purchasing, sales and marketing.

Employment in Tourism1. Accommodations

FitnessFitness is a newer area of the accommodation

sector, and positions are often available for those skilled in using gym equipment and in training others how to use it. Personal Trainer in a hotel

Employment in Tourism1. Accommodations

Maintenance and HousekeepingThese are essential departments in any

property. While those working in these departments typically have little direct contact with guests, their services have a significant impact on guest satisfaction and consequently on sales results.

Employment in Tourism2. Food and Beverage Services

In recent years, this has been the largest industry group, employing 775,200 people in 2006. As a major employer of youth, the food and beverage industry serves as a training ground for people who are beginning their careers.

Employment in Tourism2. Food and Beverage Services

• Food and beverage outlets can include restaurants from fast service to fine dining, as well as pubs, bars, nightclubs and lounges

• Kitchen staff, food and beverage servers and bartenders are just some of the positions that are available in this area

Employment in Tourism3. Transportation

• Transportation is an essential part of the tourism industry and the sector is a significant employer.

• Over a quarter of a million Canadians work in the four modes of the transportation sector: road, air, rail and marine.

Employment in Tourism3. Transportation

Road• The majority of Canadian and foreign tourists

travel by road and considerable employment opportunities exist in the industries that support tourists and their cars.

• There are also other ground-transportation businesses, including motor coach travel, shuttle buses to and from airports and event sites, taxicab operations and vehicle rental companies –

Employment in Tourism3. Transportation

Road• all of these require a range of employees from

customer service to maintenance, management, sales and other personnel.

Employment in Tourism3. Transportation

Air• After road, air is the main form of domestic

and foreign travel. Despite recent turmoil in individual companies, the prospects are increasingly positive for the future.

• Pilot, Flight Attendant, Baggage Handler, Mechanic, Airline Representative

Employment in Tourism3. Transportation

Rail• Rail travel, a relaxed, scenic way to travel, is

becoming increasingly popular.

• Via Rail, Canada's only national passenger rail service, carries approximately 3.8 million passengers annually and employs staff in a wide range of occupations.

Employment in Tourism3. Transportation

Marine• Many travelers opt for cruises for their

vacation or use marine transportation to reach a vacation destination.

• Employees are needed in marine-based transportation businesses such as cruise lines, ferry companies, marinas and water taxis.

Employment in Tourism4. Recreation and Entertainment

Outdoor Adventure and EcotourismSki ResortsGolf and Tennis FacilitiesParks and AttractionsMarine Facilities

Employment in Tourism5. Travel Services

Retail Travel Agencies

• Travel agencies employ travel agents who sell packages to individuals, groups or businesses; these packages may include airline tickets, car rentals, hotel reservations, meals, and entries to sites and attractions

Employment in Tourism5. Travel Services

Wholesale Tour Operators

• Tour operators and wholesalers develop and package tours to sell to retail travel agencies for inbound travel to Canada or for outbound travel to other destinations

Employment in Tourism5. Travel Services

Wholesale Tour Operators

Often these are all-inclusive tours that include travel, accommodation, meals and entertainment, and focus on a niche like employee incentive travel, or convention-related or special-interest travel, such as theatre, sports or bird-watching tours.

Salary in Tourism

• Generally speaking, there are two types of compensation for tourism jobs in Canada: an hourly wage and a fixed annual salary.

Hourly wage: Often, part-time or seasonal employees receive an hourly wage, which means they are paid for the number of hours they work each week

Salary in Tourism

Fixed annual salary: Full-time, permanent employees may receive a fixed annual salary, which means they receive the same compensation per week