Europe’s only Executive-Level Robotic Process Automation and Artificial Intelligence Exchange 19 - 20 FEBRUARY 2019 - MÖVENPICK HOTEL, BERLIN, GERMANY THORSTEN STABY Global Head of Business Solutions Automation PAUL BERGBUSCH Head of Data Science ABHIJIT AKERKER Head of Applied Sciences, Business Integration MILAN PARMAR Director of Automation & Artificial Intelligence Digital Transformation & IT NETWORK WITH 70 CROSS-INDUSTRY PEERS CUSTOMISE YOUR OWN INTERACTIVE AGENDA LEARN FROM AI AND AUTOMATION LEADERS EMPOWER YOURSELF WITH THE RIGHT SOLUTIONS & SERVICES MARTIN OVE AX Head of Robotics RPAANDAIEXCHANGEEU.IQPC.CO.UK
Transcript
Europe’s only Executive-Level Robotic Process Automationand Artificial Intelligence Exchange
19 - 20 FEBRUARY 2019 - MÖVENPICK HOTEL, BERLIN, GERMANY
THORSTEN STABYGlobal Head of Business
Solutions Automation
PAUL BERGBUSCHHead of
Data Science
ABHIJIT AKERKERHead of Applied Sciences,
Business Integration
MILAN PARMARDirector of Automation
& Artificial Intelligence DigitalTransformation & IT
CHRISTOPHE CASTANHead of Artificial Intelligence
Digital Transformation
NETWORK WITH 70CROSS-INDUSTRY PEERS
CUSTOMISE YOUR OWNINTERACTIVE AGENDA
LEARN FROM AI ANDAUTOMATION LEADERS
EMPOWER YOURSELF WITH THE RIGHT SOLUTIONS & SERVICES
EXCHANGE AGENDA: DAY ONE - TUESDAY 19TH FEBRUARY - 2019 KEY: SESSION ONE-TO-ONE NETWORKINGTHINK TANK
OPENING KEYNOTE:DRIVING AN ‘AI FIRST’ STRATEGY TO CREATE A PARADIGM SHIFT AND SCALE ARTIFICIAL INTELLIGENCE AT ENTERPRISE LEVEL
• Why an “AI/Data First” strategy is critical for a sustainable, competitive advantage• What are the key implications that qualify this as a paradigm shift for an enterprise pursuing an AI-first strategy• Key considerations and building blocks you must have, plus pitfalls to avoid if you want to achieve sustainable operational value from your AI First Strategy
Henrik Göthberg, Data & Analytics Transformation Lead, Vattenfall
08.40 - 09.10
REGISTRATION AND COFFEE 08:00 – 08:30
OPENING REMARKS FROM THE CHAIR 08.30 - 08.40
NETWORKING BINGO
It’s time to meet your peers in this fun, fast-paced, and focused networking session! At the Intelligent Automation Exchange, the opportunity to share ideas with a wide range of your cross-indus-try peers is crucial to an engaging and valuable attendee experience. This session is dedicated to giving you time to interact with and learn about your fellow senior automation and innovation leaders, all of whom are driving forward transformation within their organisations, offering ample opportunity to discuss new strategies and methods to overcome your biggest challenges. So it’s time to flex your networking muscles!
09.10 - 09.30
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING 10.05 - 10.35
KEYNOTE SPONSOR SESSION :BUILDING THE DIGITAL WORKFORCE OF THE FUTURE
• A Digital Workforce is the optimal combination of people, RPA bots, and Cognitive bots. This session will explore the new normal - the digital working environment. • Discover how to structure and educate your workforce to make the most of the digital opportunities that drive greater return on investment, more efficiency and productivity and give you a competitive edge.
Delivered by WorkFusion
09.30 - 10.00
19 - 20 February 2019 - Mövenpick Hotel, Berlin, Germany
EXCHANGE AGENDA: DAY ONE - TUESDAY 19TH FEBRUARY - 2019 KEY: SESSION ONE-TO-ONE NETWORKINGTHINK TANK
CASE STUDY:USING ROBOTICS TO ENFORCE STRUCTURE IN THE CLIENT ONBOARDING PROCESS
• Understanding your business needs to determine where robotics fits in your strategy• Defining the structure for client onboarding processes to improve consistency• Using robotics to ensure that the structure is adhered to• Aligning the structure globally and sharing best practice across markets
Martin Ove Ax, Head of Robotics, SaxoBank
11.15 - 11.45
INTERACTIVE NETWORKING LUNCH 12:45 – 13:45
SPONSORED SESSION:CREATING A DIGITAL WORKFORCE WITH REAL-TIME DATA AND AUTOMATION TO MANAGE AND SCALE BUSINESS PROCESSES
• Reducing operational costs and error rates by creating a digital workforce through automation to manage business processes more effectively • Synthesising real-time bot data to generate better business insights that measure process effectiveness • Revealing real time process statistics and operational analytics for your digital workforce to determine strengths and weaknesses in your process improvement strategy• Quantifying the operational efficiency of your processes with real-time insights to constantly monitor the effectiveness of your digital workforce
11.45 - 12.15
THINK TANK TWOMOVING FROM VISION TO DELIVERY:BRINGING YOUR AI STRATEGY TO LIFE
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING 14:25 – 14:55
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING 13:50 – 14:20
THINK TANK ONEADDRESSING THE CHALLENGES AROUND RPA AND UNSTRUCTURED DATA
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING 10.40 - 11.10
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING 12.20 - 12.50
19 - 20 February 2019 - Mövenpick Hotel, Berlin, Germany
THINK TANK THREEUPGRADING YOUR CENTRE OF EXCELLENCE TO DEEPLY EMBED RPA INTO THE ORGANISATION
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING 16.05 - 16.35
CASE STUDYEXPERIENCE BASED GOVERNANCE FOR DIGITAL AUTOMATION
There were many recent developments in digitalisation, which resulted in new tool-sets for automation and process optimisation such as Robotics (RPA) and Pattern Recognition, Process Mining or advanced Artificial Intelligence (e.g. Machine Learning). However, the old concepts of governance for optimisation with cycles like DMAIC are still relevant. Although there may be situations where you want to learn about a tool to gain more insight, generally one applies tools to achieve clear objectives (reducing waste, cost savings, improving quality and speed, better customer experience, or more cyber resilience). Taking the well established concepts, a new governance cycle for “digital” automation and optimisation can be described with xxxx: Definition of Objectives, Detection of Challenges, Selection of Tools, Measurement of Results, and Re-use of Lessons Learned (OCTRL).
• Problems and solutions are relevant, not the tools themself! • Using tools requires an understanding of their function, assumptions and limitations• Before starting, one needs defined and measurable criteria to be used along the further process• Fails fast - learn fast! Any project with new tools may show up unexpected findings, so be prepared to learn and adapt (including to exit)
Dr. Udo Milkau, Chief Digital Officer, DZ Bank
15:00 – 15:30
KEY: SESSION ONE-TO-ONE NETWORKINGTHINK TANK
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING 16.40 - 17.10
EXCHANGE AGENDA: DAY ONE - TUESDAY 19TH FEBRUARY - 2019
CASE STUDY THE NESTLÉ STORY
Exclusive to the Intelligent Automation Exchange this case study will showcase the successful transformation roadmap and implementation of Automation Solutions at Nestlé.
Thorsten Staby, Global Head of Business Solutions Automation, Nestlé
15.30 - 16.00
19 - 20 February 2019 - Mövenpick Hotel, Berlin, Germany
Join us for this 80s themed drinks reception where you can relax, reflect and network with your peers after a full day of exciting case studies and interactive sessions.
19.00
END OF DAY ONE
INTERACTIVE PANEL DISCUSSIONKEEPING YOUR AUTOMATION PIPELINE FULL BY IDENTIFYING THE BIGGEST NEED AREAS
• Determining next steps for once you have automated all of the low hanging fruit • Analysing the nature of employee deployment to identify focus areas• Classifying and organising tasks from an organisational perspective to identify areas with the biggest ROI• Considering all variables including business drivers, people, process, IT, location and compliance to develop a rapid top down framework• Driving bottom up initiatives to make sure that business critical areas are identified and addressed
Panelists include:Wojciech Tatys, Transformation & Ops Excellence Lead for EMEA / APAC, Discovery IncNiels Kuschinsky, SVP Global Digital Transition, BSH Home Appliances Group
18.05 - 18.40
EXCHANGE AGENDA: DAY ONE - TUESDAY 19TH FEBRUARY - 2019
ROUNDTABLE DISCUSSIONS
How Does It Work? Choose a table to join based on the biggest challenges you are currently facing. Your round table discussion leader will guide the conversation and ensure you leave with new ideas and perspectives from your peers that you can apply on return to the office.
17.15 - 18.05
ROUNDTABLE 1:TRAINING YOUR PEOPLE AND MANAGING CHANGE WITH
THE INTRODUCTION OF RPA
ROUNDTABLE 2:RUNNING RPA AT SCALE TO DELIVER EFFICIENCY
BENEFITS ACROSS THE ORGANISATION
ROUNDTABLE 3:BUILDING CHATBOTS AND THEIR ACCEPTANCE BY
INTERNAL AND EXTERNAL CUSTOMERSLed by: Paul Bergbusch, Head of Data Science,
Deutsche Börse
19 - 20 February 2019 - Mövenpick Hotel, Berlin, Germany
SPONSOR PLENARY PRESENTATIONTRANSFORMING THE ORGANISATION WITH RPA BY IMPROVING EFFICIENCY ACROSS MULTIPLE FUNCTIONS
• Removing the tedium of error-prone high-transaction volume driven work that is common within the payroll process• Providing analysis and insights to the business using RPA to increase the scope of data available to the organisation• Reducing the cost of high-frequency, repetitive tasks with RPA applied to profit and loss reconciliation• Increasing access speed to multiple systems to save time and improve the customer experience
09.30 - 10.00
EXCHANGE AGENDA: DAY TWO - WEDNESDAY 20TH FEBRUARY - 2019
OPENING KEYNOTE MAKING THE TRANSITION TO ARTIFICIAL INTELLIGENCE – COUPLING AI WITH ROBOTICS TO CREATE MORE EFFECTIVE PROCESSES
• Joining AI with RPA to automate large portions of the business as oppose to individual parts• Integrating AI with RPA to replicate more complex labour activities and produce further cost savings • Unlocking untapped opportunities by using cognitive technologies on top of RPA to drive efficiency, reduce risk, and foster better compliance
Milan Parmar, Director of Automation & Artificial Intelligence - Digital Transformation & IT, Ericsson
09:00 – 09:30
CASE STUDYMANAGING INTERNAL TRAFFIC WITH ARTIFICIAL INTELLIGENCE TO DRIVE CONTINUOUS IMPROVEMENT
• Redefining the roadmap of your business processes to get ‘AI ready’• Creating a cognitive assistant to provide answers to common questions in order to free up valuable employee hours• Reducing the internal traffic and speeding up the response time for standard requests• Using cognitive assistants and human employees together to reduce effort of handling customer complaints
Christophe Castan, Head of Artificial Intelligence - Digital Transformation, AXA
10.00 - 10.30
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING 10.35 - 11.05
19 - 20 February 2019 - Mövenpick Hotel, Berlin, Germany
KEY: SESSION ONE-TO-ONE NETWORKINGTHINK TANKEXCHANGE AGENDA: DAY TWO - WEDNESDAY 20TH FEBRUARY - 2019
THINK TANK FOUREXAMINING HOW THE COMBINATION OF AI WITH OTHER TECHNOLOGIES WILL TRANSFORM YOUR CUSTOMER COMMUNICATION STRATEGY
Michael Wolczyk, Head of Online Processes, Commerzbank
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING 11.10 - 11.40
CASE STUDYENHANCING THE CUSTOMER EXPERIENCE WITH AN INTELLIGENT VIRTUAL ASSISTANT
· Reducing the customer waiting time in call queues and providing more efficient outcomes for customers through a virtual assistant · Drive a strategy of innovation that will reinvent the way you interact with the customer · Enabling self-service capabilities so that customers can access information quickly and easily· Integrating a virtual assistant into the customer database to make interactions more personal and rewarding· Conducting pilots to achieve quick wins and achieve a strong ROI of your new technology· From Virtual Assistants to Virtual Personal Assistants - transforming services from narrow (or siloed) organization specific services (VA) to customers event in life services (VPA)
Vesa Hagstrom, CDO, Migri
11.45 - 12.15
SPONSOR PLENARY PRESENTATIONPROVING THE VALUE OF RPA IN YOUR COMPANY TO BRING TOGETHER A COMPELLING BUSINESS CASE
• Exploring the costs and benefits of RPA to determine where it fits within your strategy • Testing how RPA will work in your business using dummy data to ensure you are making informed decisions • Discovering the feasibility and viability of implementing RPA within your chosen process • Assessing processes within organisations to determine areas where RPA can be implemented to automate manual activates
12.15 - 12.45
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING 12.50 - 13.20
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING 10.35 - 11.05
19 - 20 February 2019 - Mövenpick Hotel, Berlin, Germany
THINK TANK FIVEWOMEN IN TECHNOLOGY: EXPLORING THE IMPORTANT ROLE OF DIVERSITY AND INCLUSION IN DELIVERING A SUCCESSFUL RPA/AI PROGRAM
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING 16.00 - 16.30
CASE STUDYORGANISING THE BUSINESS TO LEVERAGE THE ECOSYSTEM APPROACH AND BUILD THE BEST VALUE PROPOSITION
• Gaining greater flexibility and scale from existing IT and process investments • Working collaboratively to sustain the core business values within the organisation• Pushing boundaries when collaborating with internal stakeholders to become more agile
Alain Staron, Senior VP Digital Strategy, Offers and Partnerships, Veolia
15.25 - 15.55
EXCHANGE AGENDA: DAY TWO - WEDNESDAY 20TH FEBRUARY - 2019
HOW TO GET IT RIGHT: A.I AS A ROADMAP TO SUCCESS
· Piloting A.I and machine learning across the enterprise in pockets to experiment with where you can derive the most value· Examining why A.I investments and pilots fail in other organisations and how you can overcome this· Adopting a holistic approach to your artificial intelligence investments to ensure the success of your projects· Investing in A.I that is built to scale up throughout your enterprise· Creating the right mix of methodologies and technologies alongside your A.I investments to generate value for the enterprise
Abhijit Akerkar, Head of Applied Sciences, Business Integration, Lloyds Banking Group
14.55 - 15.25
INTERACTIVE NETWORKING LUNCH 13.15 - 14.15
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING 14.20 - 14.50
19 - 20 February 2019 - Mövenpick Hotel, Berlin, Germany
KEY: SESSION ONE-TO-ONE NETWORKINGTHINK TANKEXCHANGE AGENDA: DAY TWO - WEDNESDAY 20TH FEBRUARY - 2019
CLOSING REMARKS FROM THE CHAIR 17.15 - 17.20
END OF EXCHANGE
PANEL DISCUSSIONDRIVING EMPLOYEE ENGAGEMENT AND MANAGING CHANGE ASSOCIATED WITH THE INTRODUCTION OF NEW TECHNOLOGY
Gaining buy-in from your employees and effectively communicating the benefits of RPA and AI • Handling the common objections around RPA and AI projects to reduce workforce concern and skepticism • Evaluating how RPA and AI might impact your employees in terms of job loss and role changes • Creating a change management strategy to minimise employee unrest
Panelists Include:Dr Juan Antonio Bernabe Moreno, Global Head of Advanced Analytics, AI and Data Lab, E.ONPer Arne Nilsen , Head of Robotics, TeliaJanne Veng, Head of Performance Automation & Projects, PostNord
16.35 - 17.15
I enjoyed being part of the Exchange, it was valuable to be able to understand how others had overcome common challenges.
Global Head of Payments - HSBC
A well-organized event with relevant speakers from various industries, describing their visions and challenges on their respective automation journey. I also had the opportunity to interact in person with various vendors gaining some new ideas.
Head of Automation & AI Transformation - Ericsson
19 - 20 February 2019 - Mövenpick Hotel, Berlin, Germany
Why Should You Sponsor The Intelligent Automation Exchange?An Exchange is a unique, invitation-only forum driven by pre-scheduled business meetings between pre-qualified solution providers and senior decision makers. Thought-provoking conference sessions, executive roundtables and innovative networking opportunities round out the agenda, resulting in two days of focused, structured business development. Unlike traditional conferences or tradeshows,
the primary focus and benefit of the Exchange is for new relationships to be forged and existing partnerships to be enhanced.
Opportunities to Participate
One to One Business MeetingsThe most unique part of the exchange is the one-on-one business meetings with leading senior executives. When you register for the IA Exchange as a sponsor, you will be asked to identify the clients that you would like to meet, so we can match your company with the executives who will fit your business goals. Prior to the exchange, you will be able to assess the attendees and select the ones who match your initiatives and priorities. Your selections are
then incorporated into your customised agenda.
These private thirty minute one-on-one meetings give you the opportunity to offer objective, flexible, and relevant strategies for continued success. This unique aspect of the Exchange serves to simplify the process for sourcing new solutions and enables you to discuss strategies of emerging technologies that will build
lasting relationships.
Networking Reception SponsorEvery Exchange plays host to two very special evening networking receptions, both pre-event to greet the arrivals and at the end of the first day. These networking receptions are a great opportunity to connect with attendees and make a big splash with your brand.
Previous networking events have included boat tours, golf, gala dinners, casino nights and much more. The Exchange will work with you to create a truly memorable experience for the delegates.
Thought LeadershipWhether this be a 30 minute platform presentation to the entire event audience, or a smaller Think Tank discussion led and moderated in a private conference room, or even a panel discussion with several of your customers. The IA Exchange will work with you to find a thought leadership opportunity that will help you achieve your objectives and add great
value to the audience in doing so.
This speaking opportunity can be a client case study and or conducte as a panel with a client and/or participants of your choosing. There are plenty of thought leadership opportunities to get involved in and they will really help you to make a great impact
with the Exchange audience.
Those who attend the IA Exchange are the automation leaders for some of Europe’s
largest organisations. Attendees include:
• Heads/Directors of Artificial Intelligence• Heads/Directors of Automation
• Chief Digital Officers• Heads of Data Science
• Heads of Business Transformation
Past Organisations in attendance:
19 - 20 February 2019 - Mövenpick Hotel, Berlin, Germany
Combine a touch of history with modern accommodation and personal service when you stay at Mövenpick Hotel Berlin, which is accented with the unique design elements of Berlin’s former Siemens building. This 4-star hotel in central Berlin is located near Potsdamer Platz in the city centre, just 100 metres from the Anhalter Bahnhof S-Bahn train station and 25 minutes from Berlin Tegel Airport.
All Exchange venues are very carefully selected. We believe that the backdrop and ambiance are crucial to the success of an Exchange. By tying in rich traditions, historic significance and unsurpassed quality at stunning locations across the globe; these venues present the perfect setting to conduct business and meet a peer group of senior strategists. Our hotels provide a productive retreat, ensuring that you are able to focus on your priorities for participating in this Exchange.
19 - 20 February 2019 - Mövenpick Hotel, Berlin, Germany
