19445354 MCB Internship Report

8/11/2019 19445354 MCB Internship Report

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INTERNSHIP REPORT

ON

MUSLIM COMMERCIAL BANK

Instructed by:

Mr. Naveed AhmedLecturer

Comsats Institute of Information Technology

Presented by:

Muhammad HussainMBA-A

Roll No.!"emester #


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Muslim Commercial BankDEDICATION

I dedicate $hole of my education along $ith my life to my %eloved &arents andres&ected teachers' $ho $ere al$ays (ind to me.

May )od Bless Them *Aamin+.Muhammad Hussain

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Muslim Commercial BankTABLE OF CONTENTS

1. Preface

2. Introduction Of Bank

3. Types of Bank

,. Executive Summary of MB

!. !istory of MB

. "ision # Mission Statement of MB

. ommercia$ Bank

%. Branc&es # 'TMs 1(

(. Product # Services21

1).*epartment in MB2+

11. Mana,ement !ierarc&y2%

12.Investment Bankin,

13.-no /our ustomer

10.emittance *epartment

!./inancial "tatements

."01T analysis

.0or( 2erformed By Me

3./indings

4.Recommandations

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Muslim Commercial Bank

PREFACE

Ban(ing sector o$es a &ivotal im&ortance in the economy of any country throughits variant functions. This %asic motivator that stressed me to 5oin any %an( forInternshi& Training. Moreover' the e6&erience and &ractice learned during thistenure also &rove very hel&ful and facilitating in the forthcoming &rofessional life.This re&ort is the result of t$o months Internshi& $ill' Muslim Commercial %an('7ot /areed' "ahi$al. The motive %ehind selecting this %an( is that it is one of the

To& 8 Asia' Ban(9s. The fact remains that Muslim Commercial %an(' &osses ane6cel:cut and historical im&ortance %eing the most senior and leading in termsfluids and services to 2a(istan at all ages of life.I had $ith the strong %elief that this re&ort $ill guide and facilitate the readers tounderstand the functioning of %an(ing system and more im&ortantly have good(no$ledge a%out Muslim Commercial %an(. My utmost efforts to ela%orate thisre&ort $it' material read' listened and o%served. ;et' I feel that this &eriod $asnot long enough to learn andunderstand the com&le6 and $ides&readfunctioning of %an(ing sector.I am really than(ful to the entire staff mem%ers of the aforesaid %ranch for thefriendly and coo&erative %ehavior during my internshi&.

Muh!!d Huss"nMBA#AR$%% N$&'(

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ell-develo&ed %an(ing setu& &lays very significant role in the economicdevelo&ment of a country. Ban(ing sector is &recondition for thedevelo&ment of any country. The %an(ing sector hel&s in &ro&er

utili

+ IN OTHER ,ORDS=Ban( also acce&ts the de&osits from &u%lic re&aya%le on demand or other$ise

and $ithdra$al %y che?ues. @rafts order and include any &ost office saving%an(.>

BANK.

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The $ord %an( is said to have %een derived from the Italian $ords =Bancus> or=Ban?ue>. The History of %an(ing is transacted to %e as early as 88 B.C.

PEGE! "EF#$##%$&

no one any%ody. Cor&orate or other$ise can %e a %an(er $ho does notI 1&en current account

2ay che?ues dra$n on him# Collect che?ues for his customers.

HARTS DEFINITION&=A han(er is one $ho is in the ordinary course of his %usiness' honors che?uesdra$n u&on his %y &ersons from and for $hom he receives money on current

account.>

ACCORDIN* TO THE BANKIN* COMPANIES ORDINANC- ./'+:SECTION (0B1:

=Ban(er means a &erson transacting the %usiness of acce&ting' for the &ur&oseof lending or investment' of de&osits from the &u%lic' and $ithdra$al %y che?ues'

drafts' order of other$ise' and inclined any &ost office saving %an(s.>

#MP%RA$CE %F 'A$(#$G.

Ban(s &lay very im&ortant role in the economic life of a nation. The gro$th of theeconomy is de&endent u&on the soundness of its %an(ing system. Although%an(s so not create ne$ $ealth %ut %orro$' e6change and consume. Thesema(e generation of $ealth. In this $ay. They %ecome most effective &artners inthe develo&ment of that country. To encourage the ha%it of saving and to mo%ili


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and ca&ital &rovided %y it is li(e %lood in it. As long as the %lood is in circulation'the organs $ill remain sound and healthy. If the %lood is not &rovided to anyorgan then the organ $ould %ecome useless. "o if the finance is not &rovided toagriculture sector or to industrial sector' it $ills he destroyed.Loan facility &rovided %y %an( $or(s as an incentive to the &roducer to increase

&roduction. Ban(s &rovide transfer of &ayment facility' $hich is chea&er' ?uic(erand safe. Many difficulties in the international &ayment have %een overcome andvolume of transactions has %een increased. These facilities are very muchhel&ful for the develo&ment of trade and commerce.

E)%*+#%$ %F 'A$(#$G #$ #$"% PA( !+'C%$#$E$&

The Indian society $as ?uite familiar $ith the %an(ing' right for the %eginning.There is also sufficient evidence to sho$ that during !h century &eo&le $ere

accustomed to use -lounds as a credit investment. Loans $ere given to the&eo&le against &ersonal and other "ecurities such as ornaments' goods andother immova%le &ro&erties.

-PE! %F 'A$(&

/ollo$ing is the list of various ty&es of %an(sCentral Ban(

Commercial Ban(6change Ban(Industrial Ban(

Agriculture Ban(

#. C%MMERC#A* 'A$(&

The %an(s in any country s&eeded over $ith an o%5ective to get the e6cessivemoney /orm the &u%lic in the form of de&osits and &roviding finance to the

investors. These Ban(s are in the ground for &rofit earning motive and incom&etition $ith each other. These %an(s are &roviding the %asic services to thecustomers in the form of de&osits' Advances' remittances and others.

Commecial 'ankin/ !cenaio #n Pakistan&

At the time of Inde&endence in 4,.ther $ere #3 scheduled %an(s $ith 4!

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offices in 2a(istan. But %y @ecem%er #l>' 4# there $ere , scheduled2a(istani Commercial Ban(s $ith ### Branches in 2a(istan and , Branches inthe /oreign Countries Nationali


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Financin/ "e2elo3ment Po4ects&

The %an(s and other financial institutions advance loans for the develo&ment

&ro5ects that enhance the &ace of overall develo&ment of the country. Theseadvances are made in %oth &u%lic and &rivate sectors for the &ur&ose ofachieving a good and strong economic field to catty on the other activities oftrade and %usiness.

Ceatin/ Climate Fo Ca3ital Fomation&

Ca&ital formation is done %y the act of acce&ting &eo&leFs money and &utting into2rofita%le ventures. This money so accumulated' ma(e &ossi%le the availa%ility of

the needed ca&ital %y the investors. The investors on the other hand are a%le toget the needed funds that shortfall their re?uirements.

Planned "e2elo3ment&

0ith the hel& of $ell-organi


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government. l through these %an(s using different techni?ues of credit controlma(es credit e6&ansion and contraction.

$aowin/ Re/ional "is3aity&

The %an(s hel& in %ridging the country. The sur&lus fund of on Region is sent tothe centers of deficit. The less develo&ed areas ac?uire funds' &ut them into&roductive channel and increase &roduction. The %an(s hel& in a %alancedgro$th the economy.

E5ecuti2e !ummay

C%RP%RAE PR%F#*E

Mian Mohammad Mansha Chairman

".M.Muneer Gice Chairman

Tari? Rafi"hah


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@r. Muhammad ;a?u% Chairman

Tari? Rafi Mem%er

Mian Ra


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".M. Muneer Mem%er

Tari? Rafi Mem%er

Mian Ra


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Histoy o0 Muslim Commecial 'ank

The Muslim Commercial Ban( Limited $as incor&orated on 4th Duly 4, in

Calcutta in Bengal. After &artition' the Registered 1ffice of the %an( $as shifted

to @ha(a $here it commenced %usiness from August 4,3. The Ban( transferred

its registered:Head office from @ha(a to 7arachi in 4!. In 444' its registered :

Head office $as transferred to Islama%ad and 7arachi office $as named as

&rinci&al office. The government transferred a K management sta(e to a grou&

of leading industrialists' collectively named National )rou& of $hich Mian

Mohammad Mansha is the Ma5or sta(eholder. In 44 a further ,K $as sold to

the National )rou&. The current shareholding structure is !8K National )rou&'

!K government and !K floated on %ourses.

NATIONALI2ATION OF MCBNATIONALI2ATION OF MCB

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Muslim Commercial Ban( Limited $as nationali


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%ac( into sha&e+ are largely over. It has also slo$ly received &ermission from the

"B2 to shut do$n a num%er of un&rofita%le %ranches.

In 444 PR1 M1N; recogni


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CORPORATE AND IN3ESTMENT BANKIN*CORPORATE AND IN3ESTMENT BANKIN*

Cor&orate Ban(ing )rou& of MCB is focusing on to& tier local cor&orate grou&s

and multinationals in a structured and focused manner %uilding relationshi&sleading to increased mar(et share.

Branches having Advances of Rs.88' 888'888 &er &arty relationshi& and

monitoring such advances are called as Cor&orate Branches. These %ranches

include cor&orate clients and their re?uirements are loo(ed after. There are a%out

8 cor&orate %ranches of MCB in 2a(istan.

%+R )#!#%$ 6 M#!!#%$%+R )#!#%$ 6 M#!!#%$

)ision !tatement)ision !tatement

T$ be the %ed"n4 5"nnc"% ser6"ces 7r$6"der- 7rtner"n4 8"th $ur cust$!ersT$ be the %ed"n4 5"nnc"% ser6"ces 7r$6"der- 7rtner"n4 8"th $ur cust$!ers

5$r !$re 7r$s7er$us nd secure 5uture5$r !$re 7r$s7er$us nd secure 5uture ..

Mission !tatementMission !tatement

,e re te! $5 c$!!"tted 7r$5ess"$n%s- 7r$6"d"n4 "nn$6t"6e nd,e re te! $5 c$!!"tted 7r$5ess"$n%s- 7r$6"d"n4 "nn$6t"6e nd

e55"c"ent 5"nnc"% s$%ut"$ns t$ crete nd nurture %$n4#ter! re%t"$nsh"7se55"c"ent 5"nnc"% s$%ut"$ns t$ crete nd nurture %$n4#ter! re%t"$nsh"7s

8"th $ur cust$!ers& In d$"n4 s$- 8e ensure tht $ur shreh$%ders cn8"th $ur cust$!ers& In d$"n4 s$- 8e ensure tht $ur shreh$%ders cn

"n6est "n us 8"th c$n5"dence&"n6est "n us 8"th c$n5"dence&

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C%MMERC#A* 'A$(#$GC%MMERC#A* 'A$(#$G

The Commercial Ban(ing )rou& of MCB continues to service the tradingCommunity and middle mar(et' $ith sustained focus on develo&ing ne$customer relationshi&s and increasing the asset &ortfolio.

C%$!+MER 'A$(#$GC%$!+MER 'A$(#$G

The Consumer Ban(ing )rou& focuses on the lo$er end of the mar(et and micro

credit. Individual customer needs are %eing serviced through the introduction of

diverse lifestyle consumer loans and introduction of ne$ &roducts and

&artnershi&s $ith service &roviders. Customers $ill continue to use the e6tensive

%ranch net$or(' $hich in turn $ill generate de&osits to feed the asset

develo&ment and li?uidity re?uirements of the Ban( through its diversified and

sta%le de&osit %ase.

AM ECH$%*%G-AM ECH$%*%G-

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At MCB' technology has a direct relationshi& $ith the needs of the customers' it

is a mean of creating value and convenience for the customer. 1ver the last fe$

years MCB has invested heavily into strengthening its technology %ac(%one.

Today it is leading the $ay in %an(ing technology and setting ne$ standards for

the %an(ing industry' &enetrating into the local mar(et' listening to the needs of

the &eo&le. MCBFs strength lies in &roviding technological %ase at a grass root

levels of the society $ith a challenge to educate and assimilate such systems

across vast cultural and economic %ac(grounds. 0ith over 3 automated

%ranches' ,# online %ranches' over ! MCBFs ATMs in cities nation$ide

and a net$or( of over %an(s on the MNet ATM s$itch' MCB continuously

innovates ne$ &roducts and services that harness technology for the customerFs

%enefits.

Additionally in order to enhance the utility of the ATM services they successfully

lin(ed their ATM net$or( to the MasterCard' Cirrus and Maestro' effectively

%ecoming &art of the largest ATM net$or( in the $orld. MasterCard and

Cirrus:Maestro users can no$ access their ATMOs net$or(. Together $ith the

a%ove MCB made a strategic decision to esta%lish an ATM s$itch and o&en their

ATM net$or( to other %an(s. The ATM s$itch has %een named MNT. It has

follo$ing %an(s in MNT s$itch

"tandard Chartered

Citi Ban(

MCB ATM SER3ICES

MCB ATM Crd

0elcome to a $orld of convenience $ith the MCB ATM ,- Hour "mart Card. It

0or(s. Anytime in 2a(istan and a%road.

0ith an ever gro$ing num%er of ATMs o&erating across the nation' the MCB ATM

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Net$or( is the largest and most advanced of its (ind in the country' and is &art of

MCBOs continuing efforts to &rovide you $ith convenience that suits your

re?uirements most. And no$ the MCB ATM has gone glo%al. MCBOs affiliation

$ith Master Card International %rings a%out added facilities for the MCB travelera%road $ith the Cirrus and Maestro net$or(s.

"o go aheadQ Pse your MCB ATM ,- Hour Cash Card day or night' at home or

a%road.

MCB ATM Re4u%r Crd

The MCB ATM Regular Card allo$s $ithdra$al of u& to Rs. 8'888 &er day and a

ma6imum of # $ithdra$als &er day &er card.

'RA$CHE! 6 AMs

Mnet

MNT ena%les all the mem%er %an(s to share their electronic net$or(s. 0hichmeans customers of mem%er %an(s can use MNT as $ell as -Lin( ATMsNation$ide. MNT mem%er %an(s ATM machines acce&t cards issued %y MCBBan( Ltd' Citi%an(' "tandard Chartered' H"BC' "audi 2a( Ban( Limited' Ha%i%Metro&olitan Ban(' D" Ban(' @eutsche Ban(' "M Ban(' Arif Ha%i% Ru&ali Ban(and /irst 0omen Ban(. MNT customers can use over 88'888 ATMs $orld$idethat carry the logo and sho& at over ! million outlets that carry the logo.

M-Net s$itch has currently ATMs in !8 cities. 0e &lan to have the net$or(gro$ in faster &ace in future as MCB itself $ill %e adding more ATMs %y the end

of the year. The ATM de&loyment has %een &lanned in such a manner that acustomer $ill %e only a fe$ minutes a$ay from an ATM in ma5or cities. Thiscou&led $ith geogra&hic coverage &rovides the largest convenient s&read in thecountry' %ecause of $hich $e are very strongly concentrating on @iverseCoverage Convenience.

M-Net "$itch ATMs are &resent in all the ma5or cities of the country. They areavaila%le in the hilliest and northern areas of the country such as Murree'

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A%%otta%ad and "$at etc thus &roviding convenience of accessing , hours cashto the customers across the country.M-Net s$itch also has its "ervice Centers in the main cities of the country&roviding su&&ort to mem%er %an(s customers. M-Net "$itch ATMs are also&resent in all # main Air&orts of 2a(istan i.e.' Dinnah Terminal *7arachi+' Allama

I?%al International Air&ort *Lahore+ Islama%ad International Air&ort.

MEM'ER 'A$(! 6 thei AM *ocationsIn 2a(istan' the ATM facilities can %e availed at any of the follo$ing locations

MCB Ban( Ltd. "tandard Chartered

CITIBAN7 "audi 2a( Ban( limited

H"BC Ha%i% Metro&olitin Ban(

Arif Ha%i% Ru&ali Ban( @eutsche Ban(

/irst 0omen Ban( "M Ban(

C%RP%RAE #MAGE '+#*"#$GC%RP%RAE #MAGE '+#*"#$G

In vie$ of )oals esta%lished through mission and vision statement' the first ste&

ta(en $as to change the cor&orate image of the Ban(' $hich inclined follo$ing

as&ects

In 44 Ban( changed its logo from

to current logo $hich is

0hich signifies the gro$th and &ros&erity The change of logo $as &art of effort

to change image of the Ban( as a &rogressive %an( in the minds of &eo&le of

country.

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A com&rehensive electronic media cam&aign $as launched $ith a logo 9*$$d

Bn"n4 4ett"n4 e6en better9stressing on the im&rovement.

An on going &rocess of /ace Lifting and renovation of MCB %ranches $as started$hich is still going on. The &ur&ose of it $as to ensure the overall outloo( of the

%an( changes and em&loyees get a %etter environment to $or( and customers of

the %an( feel more comforta%le.

$E7 PR%"+C! A$" !ER)#CE! !#$CE PR#)##8A#%$$E7 PR%"+C! A$" !ER)#CE! !#$CE PR#)##8A#%$

In order to achieve long-term goals of e6&ansion and &enetration in the mar(et.

Ban( introduced various ne$ &roducts for its customers' $hich cater to the needs

of various segments of the society. In order to do so' a constant &rocess of

mar(et research' evaluation and develo&ment of Ne$ &roducts $as started

$hich resulted in introduction of various ne$ &roducts $hich $ere earlier not

introduced %y any other Ban( in the country. Introduction of these &roducts $as

indeed a ma5or source of &enetration for the %an( and turned out to %e a

differential factor as com&ared to other %an(s

Pr"!eCurrencyAcc$unts- /or foreign currency de&osits' *since 44+

MhnKhush%"Sche!e #A monthly income &lan through de&osit of a fi6ed

sum in the account' *since 44+

H;;Mubr"Sche!e- /or intending 2ilgrims' *since 44+

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Muslim Commercial BankC7"t%*r$8thCert"5"ctes- It dou%les the de&osit of de&ositor in ! years. It

offers high rate of return and $as introduced for fetching long-term de&osit'

*since 44+

PLS ues- The most &o&ular &roduct of MCB' introduced

Ru&ee Traveler che?ue for the very first time in the country and it immediately

fetched high share of the mar(et and MCB share is still gro$ing - *launched in

44#+

C$nsu%tncy Ser6"ces/or intending %uyers of "tate-o$ned enter&rises %eing

&rivati


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Muslim Commercial BankMCBCust$d"nSer6"ces#Launched for local and international ca&ital mar(et

clients.

On%"ne#The largest net$or( of %ranches in the country and gro$ing. 2roviding

customers $ith ,6 real time online facilities.MCB C%% Center#Call no$ for ans$ers to your ?ueries-%an(ing services' ATM

services' mo%ile %an(ing services' RTC services' tele%an(ing services and MCB

&roduct information. The state of the art MCB call center is the right choice to

(ee& you in ste& $ith your ever hectic schedule %y &roviding you services

relating to your account and "mart card at any &oint in time.

1ur $ell-a%reast and friendly call center team is availa%le , 6 ' #! days a

year to ensure that your daily financial o%ligations are ta(en care of

guaranteeing you a good nightFs slee&.

Csh P%us#Cash management services for cor&orate customers hel& customers

su%stantially reduce their receiva%le collection time frame' im&rove cash flo$ and

%usiness management.

Is%!"c bn"n4 ser6"cesthrough e6clusive units: %ranches offering a range of

lia%ility and asset %ased sharia com&liant &roducts li(e mushari(a' mura%aha'

i5ara and istasana.

MC' Mobile bankin/

Ban(ing at your figure ti&s. @ial in anytime to get information regarding %alance

and mini statements.

At the forefront of technological e6cellence' MCB &roudly introduces MCB

M1BIL BAN7IN). The convenience of accessing your account %alance

information and mini statements $henever you $ant or $herever you may need

them' $ith comfort and &eace of mind.

MCB Mo%ile Ban(ing service is availa%le to all MCB ATM cardholders' , hours -

#! days.

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Dust call our Hel& Line on -888-MCB*+ or any MCB online %ranch for

assistance.

M$b"%e Bn"n4 t *%nce

MCB Mo%ile Ban(ing gives you easy and ?uic( access to your account*s+ at atime you find convenient' including all holidays.

Bn"n4 t y$ur F"n4ert"7s

0ith MCB Mo%ile Ban(ing you can

Chec( your %alance

Gie$ the last , transactions of your MCB account*s+.

A Free Ser6"ce

MCB Mo%ile Ban(ing is a free service for MCB account holders $ho have an

ATM card. All you &ay for is the cost of an "M" message if charged %y the

service &rovider.

MCB %$cers# The %est &rotection for your valua%les. Loc(ers of different

ca&acities are availa%le nation$ide.

Pyr 4hr# /le6i%le and com&etitive home financing facility $ith o&tions of

home &urchase' construction and renovation.

MCB cr csh# Car financing and leasing at com&etitive rates $ith fle6i%le

o&tions.

Lr4est ATM Net8$r#of 88 ATMs connected to $orld$ide ATM net$or( of

a%out #!8'888 ATMs along $ith Cirrus and Maestro facility ena%ling MCB ATM

card to %e used All over the $orld any$here in the country.

CUSTOMER SATISFACTIONCUSTOMER SATISFACTION

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/or any organi


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Hu!n Res$urces nd %e4% 4r$u7:

Recruitment.

Training.

Transfer &osting.

2romotions.

@is&utes.

"taff loans.

Bns $7ert"$ns 4r$u7:

2olicy.

2remises.

Ca&ital o&erating e6&enses &rocessing.

Return consolidation.

Reconciliation.

2roduct sales.

Relationshi& co-ordination.

"ervice standards.

Customer com&laints.

F"nnc"% Inst"tut"$n ? $6erses 4r$u7:

Inter-%an( e6&osure.

/ore6 licensing.

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Muslim Commercial BankF"nnc"% c$ntr$% ? Aud"t 4r$u7:

Audit internal control.

Budgeting &lanning.

Monitoring of e6&enses.

/inancial re&orts.

Cred"t ? r"s !n4e!ent 4r$u7:

Credit &ro&osal evaluation analysis.

2ro5ect financing.

Monitoring of credit &ortfolio of %an(.

.

C$r7$rte bn"n4 4r$u7:

2lacement of all multi-national &u%lic sector com&anies.

C$nsu!er bn"n4 4r$u7:

2enetration in high net-$orth customers.

arning increase.

Customer retention.

C$!!erc"% bn"n4 4r$u7:

Conduction of normal retail o&erations.

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Tresury ? F= 4r$u7:

/unds management.

Investment management.

Assets !n4e!ent 4r$u7@ Frud c$ntr$% 4r$u7:

Classified &ortfolio loo(s after.

"&ecial assets management.

Restructuring : Rescheduling.

1ut of court settlements

In5$r!t"$n techn$%$4y 4r$u7:

ATM : CIRRP" facilities.

I.T. related franchise management.

"0I/T system.

1n-line %ranches net$or( loo( after.

Hard$are : soft$are su&&ort.

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MCBFs Management HierarchyMCBFs Management Hierarchy

29

President(M. Aftab Manzoor)

Human Resource Group

Inorma!ion "ec#nolo$% Group

&sse!s Mana$emen!'(rau)

Con!rol Group

"reasur% * (+ Group

Consumer Bankin$ Group

Cre)i! * Risk Mana$emen!

Group

(inancial Con!rol * &u)i!Group

(inancial Ins!i!u!ion Group

Bank ,pera!ion Group

-e$al Group

Commercial Bankin$./ou!#

Commercial Bankin$.or!#

Corpora!e Bankin$ Group

Corpora!e

South

Corpora!e

North

Raheel Ijaz

(GM)

Corpora!e

Central

Bashir Khan

(AVP-Admn.)

Hamid Yasin

(AVP-Credit)

Mall Branc#

R(CM)

Blue &rea

Branc# I/BNadeem Elahi

(CM)

G.8'4 Branc#

I/B(CM)

Cre)i!

Hameed

Durrani

(AVP)

(orei$n

c#an$eAbdul Majeed

(OG-2)

,pera!ions

Raja Khaliq

(AVP)


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Business of MCBBusiness of MCB

MCB is in itFs over !8 years of o&eration. It has net$or( of over '88 %ranches

all over the country $ith %usiness esta%lishments in Bangladesh' "ri Lan(a and

Bahrain. The %ranch %rea(-u& &rovince $ise is 2un5a% *!K+' "indh *K+'

N0/2 *4K+ and Baluchistan *#K+ res&ectively.

MCB has an edge over other local %an(s' as it $as the first &rivati


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MCB no$ focuses on three core %usinesses namely Cor&orate' Commercial and

Consumer Ban(ing. Cor&orate clientele includes &u%lic sector com&anies as $ell

as large local and multi national concerns. MCB is also catering to the gro$ing

middle class %y &roviding ne$ asset and lia%ility &roducts. The Ban( &rovides ,hour %an(ing convenience $ith the largest ATM net$or( in 2a(istan covering 4

cities $ith around 88 ATM locations. The Ban(Os Ru&ee Traveler Che?ues have

%een mar(et leaders for the &ast si6 years.

MCB loo(s $ith confidence at year 88 and %eyond' ma(ing strides to$ards

fulfillment of its mission' to %ecome the &referred &rovider of ?uality financial

services in the country $ith &rofita%ility and res&onsi%ility and to %e the %est

&lace to $or(.

C$r7$rte Bn"n4C$r7$rte Bn"n4

MCBOs Cor&orate Ban(ing Team consists of dedicated &rofessionals $ith the

re?uisite e6&ertise to ta(e care of the %an(ing needs. The Cor&orate Ban( $ith

8 %ranches has its &resence in all ma5or cities of 2a(istan. The Area 1ffices are

located in 7arachi' Lahore and Islama%ad.

Cor&orate 2latforms have %een esta%lished in the three &rinci&al cities $here

teams of dedicated Relationshi& Managers have %een &osted. These

Relationshi& Managers have %een entrusted $ith the com&lete res&onsi%ility for

managing the ris( of their allocated &ortfolios' acting as allusion %et$een the

customer and the %an(' and &roviding you $ith the entire range of

&roducts:services offered %y the %an(.

The &roducts:services of the Cor&orate Ban( are %roadly divided into the

follo$ing categories

7okin/ Ca3ital *oans&

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The $or(ing ca&ital loan includes Running /inance' Cash /inance' 6&ort

Refinance' 2re-shi&ment and 2ost-shi&ment etc.

em *oans&

1ffer "hort to Medium Term /inance to meet ca&ital e6&enditure of the customer

%usiness needs.

ade Finance !e2ices&

Trade finances services that include an entire range of im&ort and e6&ort

activities including issuing Letters of Credit *L:Cs+' &urchasing e6&ort documents'

&roviding guarantees and other su&&ort services.

Cash Mana/ement&

The net$or( of a%out 88 %ranches in 2a(istan ena%les the %an(ers to collect

and dis%urse &ayments efficiently $ith the MCB cash management services. This

also ena%les. the %an(ers to offer the customerFs choice of &a&er %ased or

electronic fund transfer solutions including collection amounts' rose %ranch on-

line transactions etc.

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In6est!entIn6est!ent Bn"n4Bn"n4

The Investment Ban(ing Team of MCB has emerged as a leading &layer in

2a(istanOs investment %an(ing arena. The Team handles advisory' cor&oratefinance and ca&ital mar(ets related transactions. 0ithin these areas' the

investment %an(ing team of the MCB has develo&ed e6&ertise in the follo$ing

areas of the investment

Pi2atePlacements

"ebt9E:uity+ndewitin/

emFinanceCeti0icates

*oan!yndication

Aan/emento0 $onFundFacilities

Me/esandAc:uisitions

F"nnc"%F"nnc"% H"4h%"4htsH"4h%"4hts

The results for the year 88 are reflective of sustaining all-around efforts over

the fe$ years' to maintain &rofita%le gro$th along $ith &rudent and &roactive ris(

management and e6&ansion of &roduct range of customers.

2re-&rofit for the year 88 $as Rs..8 %illion as against Rs..# %illion in 888-

a healthy increase of !4K.

)ro$th in &rofita%ility is &rimarily due to fund-%ased activities through efficient

assets and lia%ility management. /ee %ased income $as lo$er des&ite increase

in volumes due to com&etitive &ricing and discontinuation of charges on 2L"

accounts.

Administrative e6&enses gre$ %y #K generally attri%uted to a%sor% effect of

inflation and enhancement in )ovt. levies. 2ragmatic efforts are' ho$ever' under

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$ay to manage costs in relation to revenues to further im&rove the

revenue:e6&ense ratio. Higher level of &rovisions $as in the line $ith the Ban(Fs

&olicy to u&front recogni


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can access their account from a large num%er of internationally de&loyed ATMs

and &oint of "ale *21"+ units.

The MCB ATM "$itch - MNT is no$ o&erational. IT )R1P2 of MCB has %eena%le to create the largest net$or( for secure electronic financial transactions in

2a(istan. Local %ranches of si6 international %an(s are connecting to this

net$or(. This $ill ena%le &artici&ating %an(s to use each othersO ATMs resulting

in an increased convenience to MCB customers and customers of other %an(s.

The IT )rou& is currently e6&anding the net$or( ca&a%ility to &rovide the

customers access to %an(ing through

multi&le electronic channels.

Ameican E53ess 'ank entes into an AM shain/ alliance with Muslim

Commecial 'ank&

Muslim Commercial Ban( Limited and American 6&ress Ban( Ltd. signed a

Memorandum 1f Pnderstanding creating a mutually %eneficial alliance' $hich $ill

ena%le customers of American 6&ress Ban( to use ATM facilities offered %y

Muslim Commercial Ban(. Mr. Taufi? A. Hussain' Country Manager' American

6&ress Ban( Ltd.' 2a(istan in a sim&le ceremony in 7arachi' signed the M1P.

MCB has setu& an ATM "$itch called MNT and American 6&ress Ban( is the

fourth foreign %an( to sign the sharing M1P.

"&ea(ing at the ceremony - AB Country Manager said' Customer service

?uality is the cornerstone of ABOs &hiloso&hy and this initiative $ill significantly

enhance our customer service ca&a%ility for our consumer %an(ing clients. He

added After having considered various routes to ac?uire this ca&a%ility AB

selected MCB as an ideal &artner (ee&ing in vie$ the large net$or( ca&a%ility

and long standing relationshi& $ith MCB.

MCB $ith a net$or( of over 888 %ranches in the largest &rivate sector %an( of

the country. The Ban( is a mar(et leader in , hour %an(ing convenience $ith

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the largest nation$ide ATM net$or( covering ma5or cities in all &rovinces of

the country.

C## bank and Muslim Commecial 'ank si/n AM shain/ a/eement&

Muslim Commercial Ban( and CITI Ban( signed an ATM sharing agreement

today. By the middle of this year' %oth Ban(sF customers $ill %e a%le to use the

services of either Ban(Os ATMs. "een at the signing ceremony are Mr. Haroon

Basheer "hei(h' Head of Consumer Ban(ing and Information Technology - MCB

and Mr. Nadeem Hussain' )eneral Manager )lo%al Manager )lo%al Consumer

Ban(ing CITI Ban( 2a(istan $ith their res&ective team mem%ers.

!tandad Chateed Gindlays and Muslim Commecial 'ank to launch co

banded cedit cad&

Rated as 2a(istanOs %est %an(s *OdomesticO and foreignO res&ectively+ %y uro

money maga


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FA-!A* 'A$( *#M#E" to sell Muslim Commecial 'ank;s Ru3ee ta2ele;s

che:ues&

Muslim Commercial Ban( Limited and /aysal Ban( Limited signed an agreementfor the "ale and &urchase of MCB Ru&ee Travelers Che?ues at all /aysal

Ban( %ranches in 2a(istan.

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Main categories of Account o&ening form

Ty&e of Account

There is a category of =Ty&e of Account =' the customer can chec( any o&tion to

o&en a certain account./ollo$ing are certain (inds of accounts

Current

2L"-"aving

MCB "aving-#!

7hushali Bachat

2L" Term @e&osit

Ne$ /oreign Currency Account *Current:"aving+

Currency

There is a category of =Currency> in the form

In this section there are four (inds of currencies are given in $hich MCB o&ens

account. They are

2a(istani Ru&ee

P" dollar

Nture $5 Acc$unt

There is a category of =nature of account> i.e.

Individual

2artnershi&

"ole &ro&rietor

Doint stoc( com&any

Intr$duct"$n

Before o&ening an account a %an(er should ascertain $eather or not the &erson

desirous of o&ening the account is a desira%le customer. There is Reference

section in the form in $hich the &erson $ho $ants to o&en an account must

&rovide a reference of a &erson $ho has already an account $ith MCB. /or

current account only reference of current account holder is acce&ted $hereas for

saving account reference of any $hether current or saving is allo$ed. 2reliminary

investigation is necessary %ecause of the follo$ing reasons

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To avoid frauds

"afe guard against unintended overdrafts

To avoid negligence To re&lay in?uiries against clients

To com&ly $ith 2rudential Regulations:La$s

There is a s&ecimen signature card $ith the %an( on $hich the signature of

account holder is to %e ta(en $hile o&ening of his account. And then he is issued

$ith a che?ue %oo(.

It is advised that one must (ee& his che?ue %oo( under &ro&er care %ut there are

cases that &eo&le sometimes lost their che?ue %oo(s. In that case there is an

a&&lication form in the name of manager is availa%le and the customer $ho

$ants to get a ne$ che?ue %oo( fills that form and gives it to the manager then

he is &rovided $ith a ne$ che?ue %oo(. In other case a re?uisition sli& is &resent

in the che?ue %oo( and $henever the customer $ants a ne$ che?ue %oo( he

sim&ly fills that re?uisition sli& and &resents it to manager and gets a ne$ che?ue

%oo(.

Kn$8 y$ur Cust$!erKn$8 y$ur Cust$!er

In vie$ of recent heightened glo%al efforts to &revent the &ossi%le use of the

%an(ing sector for money laundering' terrorist financing' transfer of illegal:ill-

gotten monies and as a conduit for $hite collar crime etc' the im&ortance of

=7no$ your Customer> has increased. The o%5ective of (no$ing a customer is to

have a fair idea a%out the identity' financial resources and general information

a%out the customer at the time $hen the relationshi& is esta%lished. A %an(er

must have follo$ing information a%out the customer


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Muslim Commercial BankCustome;s $ame&

nter com&lete name as mentioned in original Identity Card:other %usiness

documents.

$atue o0 'usiness9Po0ession&If the customer is of salaried class then %an(er $ill enter his em&loyerFs name. If

the customer is a %usinessman' trader' sole &ro&rietor' then the %an(er $ill enter

the %usiness name. Also enter the customerFs title:&osition and address of the

em&loyer:%usiness. Addresses $ith 2.1. Bo6 are not acce&ta%le. "imilarly

remar(s li(e =2rivate "ervice>' =Business> are not acce&ta%le' rather s&ecify $hat

ty&e of com&any:%usiness the customer is associated $ith.

In case of individual his attested 2hotoco&y of national identity card or &ass&ort

is re?uired' in case of salaried &erson' attested &hotoco&y of his sarvice card. In

case of &artnershi& attested &hotoco&y of identity cards of all &artners is re?uired

and attested &hoto co&y of =2artner shi& @eed> along $ith a co&y of Registration

certificate $ith registrar of firms. In case of Com&any' Memorandom and Article

of association' certificate of incor&oration' certificate of commencement of

%usiness and attested &hotoco&y of identity cards of all the directors is re?uired.

Addess&

nter the com&lete residential:%usiness address. 0ithin the %rac(ets you may

also &rovide &rominent address identification mar(s for ease of &hysically

locating the address.

Contact $umbe&

nter home' official' mo%ile' fa6 num%ers and e-mail address *if availa%le+.

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Muslim Commercial Bank!3ecial #nstuctions&

Clear-cut o&erational instructions must %e o%tained from the customers. If the

customer has not given any s&ecial instructions in s&ecified column' the column

must %e cancelled %y dra$ing a line' as this column must not %e left %lan( underany circumstances.

The %an(ers considered the follo$ing &oints $hile o&ening the accounts

Re!"ttnces De7rt!entRe!"ttnces De7rt!ent

The ne6t de&artment I $or(ed in is Remittances de&artment. The incharge of this

de&artment' Mr. 7halid told me that there are four (inds of remittances they deal

in

Telegra&hic Transfer

Mail transfer

@emand @raft

2ay order

Another tas( of this de&artment $as to issue the traveler che?ue and to give the

ATM card num%ers.

Here is a little detail of all of these $or(s

Telegra&hic Transfer

It is a facility &rovided %y the %an( through $hich a customer can send or transfer

any amount immediately. The &rocedure for the customer is sim&le. And more

im&ortantly the &erson $ho $ants to transfer the funds may not have the account

in the %an( even then he can avail this facility. The &rocedure is li(e this' a

customer $al(s in and fills an a&&lication form named as =A22LICATI1N /1R

RMITTANC> in $hich he mentions the %an( to $hich he $ants to transfer the

funds also the name of the &ayee' his account num%er' also he has to mention

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his o$n address etc. then there are charges for this s&ecial facility &rovided %y

the %an( and the %an( receives these from the &erson $ho is sending the funds.

/urther there are t$o (inds of telegra&hic transfers

1rdinary TTTT

The ordinary TT reaches to its destination after t$o days of its dis&atchment

$hereas sim&le TT reaches to its &ayee immediately %ecause the &ayee %ranch

is informed immediately through tele&hone and fa6.

/or ordinary TT only t$o vouchers are &re&ared

Commission Goucher

2ostage Goucher

0hereas for TT three vouchers are &re&ared

Commission

2ostage

Te%e7h$ne chr4es

In the a&&lication form of TT there are t$o o&tions availa%le for the &erson $ho is

sending the funds i.e $hether the &ayees account is credited for the same

amount or &ayee is sim&ly to receive the &ayment in hand.

D$cu!ents Pre7red:

The documents that are &re&ared for the TT are

TT register

Remittances

Confirmation of ca%le sent

And after$ards $hole of these information are recorded in a %ig register named

as

Branch out$ard remittance register

And after this &rocedure the res&ective %ranch is informed through tele&hone.

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Recommendations

This $hole &rocedure is ?uite lengthy and hectic. "o the only recommendation

that could %e given is' it must %e com&uteri


44/62


"emand"emand da0tda0t

@emand @raft can %e e6&lained as the instrument $hich is &aya%le on demandas its name im&lies the same' the value of $hich has already %een received. This

instrument is issued %y one %ranch and &aya%le at other %ranch of same %an( or

other %an(Fs %ranch e.g. @@ issued %y MCB &aya%le %y ACBL.

Pocedue o0 issuance&

The customer $ants to ma(e the @@ fills in the same form or a&&lication i.e of

remittances in $hich he mentions the @@' the %eneficiaryFs name' the &lace' the

mode of &ayment i.e' $hther he $ants the &ayee to receive the cash' che?ue or

de%it his account' signature and his name and address

Chec( the a&&lication form.

Commission is charged as &er %an( &olicy. Also e6cise duty $ithholding ta6 are

recovered as &er a&&lica%le rates.

ntry is then made in @@ issued register. In the @@ issued register' se&arate folio

is allotted for each dra$ee %ranch and a serial control num%er is a&&lied.

The entries made is @@ &aya%le account is credited and cash is de%ited and

$hen the &ayee receives the cash against @@' @@ &aya%le account is de%ited

and cash is credited.

Pocedue o0 Cancellation o0 ".".

1n receiving the a&&lication for cancellation in $riting along $ith original @@ the

signature of the a&&licant is verified This signature should tally $ith the signature

on @@ a&&lication form. Then cancellation is mar(ed in @@ issued register and

the dra$ee %ranch is Informed a%out cancellation.

#ssuance o0 "u3licate "" #n case o0 *ost9!to3 Payment&

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A&&lication is received and signature is verified' then the dra$ee %ranch is

informed a%out the loss of @@ and further they are advised to tell the %ranch the

status of @@ i.e $hether it has %een &aid or not. Then a du&licate of @@ is issued$ith @u&licate in lieu of original @@ NoSSSS dtedSSSS re7$rted%$st9 $ritten

on its face. The du&licate @@ $ill have the same control num%er.

PA- %R"ER!&PA- %R"ER!&

2ay order is a (ind of instrument issued and &aid in the same %ranch. It is

normally issued for &ayment in the same city.

2rocedure of Issuance of 2ay order

The customer fills the remittances a&&lication form and mar( chec( on &ay order.

1n receiving a&&lication he is issued $ith a &ay order after receiving charges. All

&ay orders are crossed i.e =2ayees a:c only>

Pocedue o0 Cancellation o0 Pay ode&

1n receiving a&&lication for cancellation of &ay order along $ith the &ay order' it

is cancelled and cancellation charges are recovered.

"u3licate Pay %de&

If the &ayment of &ay order has not yet %een made a du&licate co&y of it can %e

made on receiving a&&lication from the customer. The du&licate charges are

recovered from customer.

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Clearing @e&artmentClearing @e&artment

CLEARIN*:CLEARIN*:

Clearing im&lies a system %y $hich %an(s e6change che?ues and other

negotia%le instruments dra$n on each other $ithin a s&ecified area and there%y

secure &ayment for their clients through the clearing house at s&ecified time in an

efficient $ay.

C%er"n4 H$use:

In &ast "tate %an( $as indulged in clearing function i.e for the settlement of

mutual o%ligations of different commercial %an(s. As all %an(s have their

accounts and (ee& a certain &ercentage of the cash de&osits as a reserve $ith

Central Ban(' it %ecome easy to set u& their mutual o%ligations %y off-setting their

accounts.

The claim of %an(s against each other is settled %y sim&le transfers from and to

their accounts. These methods of settling accounts though the central %an('

a&art from %eing convenient is economical as regards the use of cash since

account are ad5usted through accounts' there is usually no need for cash.

At &resent this function of state %an( is &erformed %y NI/T. And no$ clearing

house is a &lace $here NI/TFs re&resentatives of all scheduled %an(s sit together

and interchange their claims against each other $ith the hel& of controlling staff

of "tate Ban( of 2a(istan and $here there is no %ranch of "tate Ban( of 2a(istan

the designated %ranch of National Ban( of 2a(istan acts as controlling mem%er

instead of "tate Ban( of 2a(istan.

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Muslim Commercial BankReasons o0 Cancellation o0 Membeshi3&

0hen a %an( is no longer a scheduled %an(.

0hen any %an( fails to meet its lia%ilities.0hen It is &rohi%ited to receive fresh de&osits %y "tate Ban( of 2a(istan or

Central )overnment.

Ad6nt4es $5 C%er"n4:

As clearing does not involve any cash etc and all the transaction ta(es

&lace through %oo( entries' the num%er of transactions can %e unlimited.

No cash is needed' as such the ris(s of ro%%ery' em%e


48/62

Muslim Commercial BankRules 6 Re/ulations o0 Cleain/ House&

Timing - Monday through "aturday

st Clearing 8.88 A.M.nd Clearing .#8 2.M.

Che?ues and other negotia%le instruments are sent through NI/TFs

re&resentative for e6change.

All the che?ues and negotia%le instruments must %e &ro&erly stam&ed and

suita%ly discharged

ach and every Che?ue must %e accom&anied %y an o%5ection memo

$hen returned un&aid duly initialed.

ach %an( is re?uired to maintain sufficient funds in the &rinci&al account

$ith "B2 to meet the &ayment o%ligations.

The "tate Ban( of 2a(istan de%its the account of each mem%er of the

clearinghouse $ith the &ro&ortionate $or(ing e6&enses incurred on the

o&eration of clearing house. These e6&enses are very nominal.

Funct"$n"n4 $5 C%er"n4 H$use:

All the scheduled %an(s $hich are the mem%er of clearing house' must maintain

accounts $ith "B2' %y de%it and credit to $hich the clearing settlements are

made. If on a &articular day' a %an( delivers Che?ue and other negotia%le

instruments $orth more than the total amount of Che?ue received %y it that

%an(s account $ith "tate Ban( of 2a(istan $ill %e credited $ith the differential

amount. If on the other hand the total amount of Che?ue and other negotia%le

instruments dra$n on a certain %an( %y other %an(s is more than the total

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amount receiva%le %y it from other %an(s' then this %an(Os account $ill %e de%ited

on that day.

The Che?ue delivered to the other %an(s through NI/TFs re&resentatives forclearing are called out$ard clearing $hereas Che?ue received from the

re&resentatives of other %an(s for &ayment are called in$ard clearing.

H$8 sett%e!ent "s d$ne "n NIFT

2resume that MCB got the Che?ue' $hich are dra$n on PNI1N BAN7' PBL and

ACBL for amounts Rs.!8'888:-' Rs.#8'888:-' Rs.!'888:- res&ectively' its total

%eing Rs.4!'888:-. It means that this amount is to %e credited to MCB A:c $ith

".B.2. 1n the other hand the Che?ues dra$n on MCB are from PNI1N BAN7'

PBL ACBL of Rs.!'888:- Rs.!'888:- and Rs.#8'888:- res&ectively' its total

%eing Rs.'8'888:-. It means that this amount is to %e de%ited from MCB A:c.

The difference %et$een Rs. 4!.888:- credit and Rs.8.888:- de%it is Rs.

!'888:- de%it' $hich means the house' is against MCB for Rs. !'888:-.

If $e se&arately sho$ it then'

MCB has to receive Rs.!8'888:- from PNI1N BAN7 and to &ay Rs.!'888:- to

PNI1N BAN7 so difference is Rs.#!'888:- credit.

MCB has to receive Rs.#8'888:- from PBL and to &ay Rs.!'888:- to PBL so

difference is Rs.,!'888:- de%it.

MCB has to receive from ACBL Rs.!'888:- and to &ay Rs.#8'888:- to MCB so

difference is Rs.!'888:- de%it.

*RAND TOTAL:U #!'888' - ,!'888' -!'888 V -!'888

i.e. Rs.!'888:- de%it.

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Hence MCB A:c $ith "tate Ban( of 2a(istan $ill %e de%ited $ith Rs.!'888:- and

the contra $ill %e other %an(s accounts res&ectively. This is called as @e%it and

Credit Rule.

The amounts and num%er of instruments received are entered in the House Boo(from the main schedules of the res&ective %an(s.

The "tate Ban( of 2a(istan maintains t$o ma5or %oo(s for clearing house

&ur&ose -

HOUSE RE*ISTER&

This %oo( contains the information a%out the amounts and num%er of che?ues

received and delivered %y each %an( is noted do$n. Its columns are 5ust li(e our

clearing house-&age.

HOUSE BALANCE BOOK:

This %oo( contains the amount and num%er of che?ues received and delivered

%y each %an( as $ell as the amounts $hich are to %e received and &aid to

res&ective %an(s through their accounts %y "tate Ban( of 2a(istan is $ritten

do$n. This %oo( has the follo$ing columns-

In"t"%T$ PyA!$un

t

N$& $5 Che>uesRece"6ed@De%"6ere

d

N!e $5

Bn

Rece"6ed

A!$unt

T$Rece"6e

dA!$unt

In"t"%s

Both sides of this %oo( are %alanced. Gouchers are &re&ared from the sli&s

received from the res&ective %an(s and the amounts are com&ared $ith this

%alance %oo(.

"ummary of Clearing House 0or(ing

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The $or(ing of clearing house may %e summari


52/62


If an instrument is in order then our %an(Os s&ecial crossing stam& is affi6ed

across the face of the instrument. Clearing stam& is affi6ed on the face of the

instruments' &aying-in-sli& and counterfoil *The stam& is affi6ed in such a mannerthat half a&&ears on &aying-in-sli& and half on counterfoil+. The instrument is

suita%ly discharged' $here a %earer che?ue does not re?uire any discharge and

also an instrument in favor of a %an( need not %e discharged. The instrument

along $ith &aying-in-sli& is retained $hile the counterfoil is given to the customer

duly signed. Then the follo$ing ste&s are to %e ta(en-

The &articulars of the instruments and the &ay-in-sli&s or credit vouchers

are entered in the 1ut$ard Clearing Register.

"erial num%er is given to each voucher.

The register is %alanced' the credit vouchers are se&arated from the

instruments and are released to res&ective de&artments against

ac(no$ledgement in the register.

The instruments are arranged %an(-$ise.

The schedules are &re&ared in tri&licate' t$o co&ies of $hich are attached

$ith the relevant instruments and the third is (e&t as office co&y.

The house &age is &re&ared from schedules in tri&licate.

The 1fficer Incharge $ith %ranch stam& signs the schedules and house

&ages.

The grand total of the house &age is ta(en and agreed $ith that of the

out$ard clearing register.

The instruments along $ith du&licate schedules and house-&age are sent

to the Main 1ffice.

Ho$ever the amount is (e&t in float till final status of various instruments is

(no$n from res&ective &aying %an(s in second dealing.

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The entry of the instruments returned un&aid is made in Che?ues Returned

Register. If the instrument is not to %e &resented again in clearing then a covering

memo is &re&ared. The covering memo along $ith returned instrument and

o%5ection memo is sent to the customer $ho de&osited the same in his account.

IN,ARD CLEARIN* OF THE BRANCH:

The &articulars of the instruments are com&ared $ith the list.

The instruments are detached and sorted out de&artment-$ise.

The entry is made in the In$ard Clearing Register *"erial Num%er'

instrument num%er' Account num%er and amount of instrument is $ritten+.

The instruments are sent to the res&ective de&artments against

ac(no$ledgement in the In$ard Clearing Register.

The instruments are scrutini


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S,OT ANAL)SIS

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!RE$GH!

MCB is "uccessive and Mar(et oriented.

MCB investing huge sums on HR develo&ment and training.

Customer default rate is lo$er as com&ared to other %an(s.

MCB has the largest ATM net$or( in the country.

Meeting the challenges of latest Technology %y introducing "mart card remit

e6&ress' mo%ile %an(ing etc.

1ne of the ma5or strengths of MCB is that it has very sta%le de&osit %ase.

MCB is largest &rivate %an( in 2a(istan $ith around 888 %ranches' $hich

cover almost every &art of 2a(istan.

The %an( en5oys com&etitive advantage over other %an(s in 2a(istan.

The %an( en5oys com&etitive &rofita%ility in the industry.

MCB has ca&tured ma5ority of &otential customers in 2a(istan.

MCB has the accounts of %ig organi


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7EA($E!!E!

Lo$ motivational level non-aggressive mar(eting.

m&loyeesF dissatisfaction due to ill treatment and im&ro&er re$ard

system.

/avoritism and Ne&otism in recruitment.

Interest rate is very meager.

@ecision ma(ing &rocess is very slo$.

It is not having greater no. of %ranches a%road.

Though ATM net$or( is the largest in 2a(istan' still some &otential areas

donFt have the ATM.

MCB RTC is usea%le only in 2a(istan.

"ome management &ositrons needed are not &rofessional.

Although most of the %ranches are com&uteri


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Islamic Trading Based Ban(ing can enhance the %usiness of the %an(.

HREA!

1ther &rivate commercial %an( $ith sound &rofita%ility is also a threat to

MCB e.g. PBL' Alfalah' HBL etc.

/or the last of many years' 2a(istan is facing economic and &olitical

insta%ility $hich is a %ig threat.

Afghan $ar and Ira? $ar has a dee& effect on the economy of 2a(istan'

$hich may affect MCB.

/oreign %an(s are flourishing in field of consumer financing.

2eo&le donFt &refer %an(ing culture. They mostly &refer cash transactions

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,$r Per5$r!ed By Me

I 5oined Muslim Commercial Ban(' 7ot /areed Branch' "ahi$al 3thDuly 883.

/irst day I reached there at 4F1 cloc( and re&orted to manager $ho introducedme a%out the functioning of the %ranch and its staff. @uring these t$o months I$or(ed in different sections of the %ranch to learn the ma6imum &ractices of%an(ing system.

GE$ERA* 'A$(#$G

/irst of all' I $as as(ed to $or( in different sections of )eneral Ban(ing. Here I$as attached Mr. Aya< Ahmad $ho has good command on this section. Here $e

dealt $ith ne$ customers $ho $anted to get information a%out the %ranch and$ill to deal $ith the %ranch. This is a very interesting de&artment %ecause here$e met &eo&le of different ty&es and deal $ith them accordingly.In this section' I o%served the follo$ing functions

CHE=+E A C%+$ER.

A che?ue is &resented on the counter $ith the t$o signatures of the %earer onthe %ac( of the che?ue. 1&erationFs manager verifies the follo$ing &oints

The che?ue num%erChe?ue @ateThe che?ue signature $ith the signature s&ecimen card &osition in the officersignaturereceived at the time of o&ening the customerFs account in the &resence of theofficerChe?ue amount in figure and $ordsBranch stam& in the front of the che?ueChec( the nature of che?ue' %earer che?ue' cross che?ue etc.

CHE=+E PA-ME$ PR%CE"+RE.

Receiving and scrutini


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Muslim Commercial BankFINDIN*S

ormally $hich $e study the &erformance of Muslim Commercial Ban( it isconsidered that on the $hole %an( is contri%uting a lot to$ards theindustrial develo&ment and ca&ital formation in the country. As it is

e6hi%ited from the data regarding the %an(s financial &erformance as sho$n inthis re&ort that the %an( is sharing ma5or %an(ing %usiness of the country. /urtherthe &olicies and schemes as are introduced and carried on %y the %an( are ofgreat source of hel& in industrial and trading gro$th. All these things reflect thegreat and valua%le efforts on the &art of e6ecutive command of the %an( $hich isfinally res&onsi%le for the &roductive &erformance of the %an(. But as it is saidthat nothing is &erfect in this $or(. This might stand true in the case of MuslimCommercial Ban( also."o far as my o$n o%servations are concerned. I have concluded a ma5ordra$%ac( in the inner current %an(ing system. In addition to the I have also learntsome disci&linary $rong &ractices on the &art of staff of the %an( %ranches.

N

$% =+A*#- #$ A#+"E.

The attitude of the %an(ers $ith all of their customers is not the same' they &aymore attention and good service to some of the customers and neglect a ma5or&ortion of them. "ome of the customers a&&roach to the %an( officials and gettheir $or( done %efore others it is not a good &ractice.

$% PR%PER G+#"A$CE

There are so many customers $ho donFt (no$ ho$ to fill che?ues' &ay-in-sli&'

a&&lication form' etc. They $aste a lot of time of the %an( stall.

RECOMMANDATIONS

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Muslim Commercial BankPR%PER P*A$$#$G

Ban( should ma(e a &lan to gear u& its recovery efforts on $ar footing andreorgani

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19445354 MCB Internship Report

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