1 Bringing solutions home: Defining the scope for an action planFebruary 2009

www.iso.orgwww.iso.org

International Organization International Organization for Standardizationfor Standardization

2 Bringing solutions home: Defining the scope for an action planFebruary 2009

Bringing solutions homeBringing solutions home

Defining the scope for an Defining the scope for an “Action Plan”“Action Plan”

DEVCO/COPOLCO WorkshopDEVCO/COPOLCO WorkshopTrain the trainersTrain the trainers

Paris, FranceParis, France 20-25 February 200920-25 February 2009

Acknowledgements to: Association française de normalisation (AFNOR), ISO/COPOLCO training team co-chairs, BSI and Consumers International

3 Bringing solutions home: Defining the scope for an action planFebruary 2009

Setting Priorities for maximum impact

What is an “Action Plan”?

What are the main elements?

What can NSBs and Consumer organizations do?

Actions for today; actions for the future

Bringing solutions home Bringing solutions home –– Outline Outline

4 Bringing solutions home: Defining the scope for an action planFebruary 2009

Bringing solutions home – Looking forwardBringing solutions home – Looking forward

This Final Session is about ‘Looking Forward’

It will encourage you to build on:

The range of presentation material

The discussions and feedback from the dialogue sessions

Supporting Information available

Together with:

The knowledge you have of your local national situation

5 Bringing solutions home: Defining the scope for an action planFebruary 2009

Bringing solutions home – Building blocksBringing solutions home – Building blocks

The Key Building Blocks provided include:

Key characteristics of the standards process

Benefits of standards for consumers

Consumer representation

Nationally, regionally & internationally

Resources available to support consumer representation

Networking nationally, regionally & internationally

COPOLCO & CI’s support and networking activities

Developing capacity

Relevant case studies (e.g. from the region)

6 Bringing solutions home: Defining the scope for an action planFebruary 2009

Bringing solutions home – a good Action PlanBringing solutions home – a good Action Plan

A good action plan - practical and realistic

Activity and output based

Contributes to a longer term vision

States who does what

Unambiguous

Takes account of resources available

Clear timetable with dates and targets

Agreed by the parties involved

7 Bringing solutions home: Defining the scope for an action planFebruary 2009

Bringing solutions home – Actions for an NSBBringing solutions home – Actions for an NSB

Provide an annual plan of priorities and actions

Consult with consumers in developing the plan

Appoint a liaison person to communicate with Consumer organizations

Join COPOLCO, ensure appropriate contact person

8 Bringing solutions home: Defining the scope for an action planFebruary 2009

Bringing solutions home – Actions for an NSBBringing solutions home – Actions for an NSB(continued)(continued)

Develop consumer involvement in NSB governance

Encourage consumer participation in standards development

Train consumers about standards and how to engage

Network with other NSBs in the region

9 Bringing solutions home: Defining the scope for an action planFebruary 2009

Bringing solutions home – Actions for a Bringing solutions home – Actions for a Consumer organizationConsumer organization

Evaluate where consumer priorities overlap with national standards activities (review NSB action plan)

Evaluate issues of greatest consumer detriment where standards may help

Liaise with other COs and NGOs

Review where consumer participation in priority standards issues would be most effective/useful (vs. legislation/relates to testing agenda)

10 Bringing solutions home: Defining the scope for an action planFebruary 2009

Bringing solutions home – Actions for a Bringing solutions home – Actions for a consumer organization (continued)consumer organization (continued)

Provide realistic and practical information to NSB regarding consumer participation to facilitate a joint action plan

Investigate funding and resource opportunities for participation

Evaluate CO potential resources to participate(financial & human)

Appoint a liaison person to co-ordinate with NSB and other COs/NGOs

11 Bringing solutions home: Defining the scope for an action planFebruary 2009

Bringing solutions home – Joint actionsBringing solutions home – Joint actions

Joint actions standards bodies and consumer organizations might consider include:

Activities to support World Standards Day

Develop an ongoing dialogue (meetings, seminars)

Involve each other in topics of mutual interest

Promote good use of standards in consumer protection

Develop mechanisms to enable consumer priorities for standards to be developed

COPOLCO members meet with consumers to consider the papers, to brief delegates and/or submit e-mail comment.

12 Bringing solutions home: Defining the scope for an action planFebruary 2009

Bringing solutions home – Actions for todayBringing solutions home – Actions for today

What to consider today

When should we meet (again)? / Whom should I contact?

First draft of a vision for consumer participation

A draft plan, inevitably with gaps

Information needed to fill gaps/ progress a plan(Who will do this?)

Actions for the NSB representative

Actions for the consumer representative

13 Bringing solutions home: Defining the scope for an action planFebruary 2009

Bringing solutions home – Actions for the futureBringing solutions home – Actions for the future

What to consider in 6 months

Do we have a draft action plan?

If not what needs to happen to make progress?

It will take initiative and co-operation ultimately from both parties to achieve a mutually beneficial relationship

14 Bringing solutions home: Defining the scope for an action planFebruary 2009

Bringing solutions homeBringing solutions home

GOOD LUCK WITH DEVELOPING CONSUMER PARTICIPATION IN YOUR COUNTRY

Making standards work for consumersMaking standards work for consumers