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IT Support Center8-6565 or 305-284-6565Communité - MIC websitewww.miami.edu/networkwww.miami.edu/it/howto

New Features

Access Communité – MIC Voicemail Telephone User Interface (TUI)

Web Access

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Main Menu – The main menu is reorganized and easier to use Change Status – Changing your status is now available from the Main

Menu Auto-Play – Automatically plays new messages when you log in Slow Down or Speed Up Messages – During message playback,

slow down or speed up messages as you listen Out of Office Greeting – Set a temporary greeting with a return date.

A temporary greeting will not delete your standard greeting. When deactivated reverts back to your standard greeting

Announcement Only – Allows you to play your greeting to callers but does not allow callers to leave a message (This might be helpful if your out of the office for an extended period of time)

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Phone Access Numbers◦External 305-284-3888 or 305-243-3888

◦ Internal Coral Gables: 8-3888 Miller School: 6-3888 Rosenstiel (RSMAS):   5-3888 Kendall Medical Center:    4-3888 UM Hospital:   2-3888 Satellite Locations:  2-3888 Bascom Palmer: 7-3888

Press the MESSAGE KEY on VoIP sets Dial your extension and press * when you hear your greeting

By Web - www.voicemail.miami.edu

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Dial a system access number

When the system greets you, enter your mailbox number (5-digit extension #) and password #

Note: Your initial password is provided by a System Administrator. It can be reset by accessing MyUM or the Communité - MIC web page password change tool.

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Dial a system access number

From your phone enter your password #

From other phones, enter your mailbox number (5-digit extension #) and password

Your initial password is provided by a System Administrator. It can be reset by accessing MyUM or the Communité - MIC web page password change tool.

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Check and delete voicemail messages Create personal greetings Change your status Send & forward voicemail messages to

other Communité - MIC users Place calls, forward messages, reply to

messages and return phone calls directly from the system

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1 Retrieve Messages and Faxes

2 Outbound Interactions

3 Change Status

4 Manage Personal Options

5 Manage Personal Groups

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During voicemail message playback, press any of these keys:

1 Replay voicemail message 2 Forward message to extension 3 Play envelope information (date/time & phone number) 4 Slow down voicemail message playback 5 Reply to voicemail message 6 Speed up voicemail message playback 7 Delete this message, play next 8 Skip to next message, keep current message as New 9 Save current message

# Go to end of message 0 Repeat options

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During fax message playback, press any of these keys: 1 Receive fax 2 Forward fax to extension 3 Play envelope information 6 Play text in fax message body 7 Delete this fax, play next 8 Skip to next fax, keep current fax as New 9 Save current fax # Go to end of message 0 Hear more options or Repeat short list of options To view the fax go to the MIC web page at: www.miami.edu Download the fax to your PC, (right click on the file name and

save it to your computer)

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1 Send a message◦ Send messages to other voicemail users

2 Place a call◦ On Network – you can dial phone numbers that are on the 5

digit dial plan

◦ Off Network – you can dial numbers that are part of the extended local calling area (Key West to Sebastian) or to a toll free number

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Plays your current “Status” to callers. Press 3 to change your status1 Available 2 Away from Desk 3 At Lunch - return time4 Do Not Disturb 5 Gone Home 6 In a Meeting - return time & date7 Out of the Office - return time & date8 Out of Town - return time & date9 On Vacation - return time10 Working at Home

Enter the time in military format. For example, 0830 (8:30am) or 1700 (5:00pm).

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1 Manage Personal Prompts 1 Record Standard greeting 2 Hear to Standard greeting 3 Record Out of Office greeting 4 Hear your Out of Office greeting 5 Record your name 6 Review your name 7 Deactivate/Activate Out of Office greeting 9 Deactivate/Activate Standard greeting

2 Change PasscodeA valid passcode contain 4 – 10 digits. Enter your new passcode followed by #. Enter your new passcode once more to confirm.

Continued……………………..

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3 Playback Options 1 Set Prompt Level

For verbose mode, press 1 For brief mode, press 2

2 Sort messages To hear oldest messages first, press 1 To hear newest messages first, press 2

3 Play high priority messages (plays before other messages) To activate, press 1 To deactivate, press 2

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If you regularly send messages to the same group of Communité - MIC users and/or personal contacts, this can save you time.

You can use personal groups to broadcast voicemail messages or forward voicemail messages, and faxes to the members of these personal groups.

Choose from these features:◦ 1 Add New Personal Group◦ 2 Review Personal Groups◦ 3 Delete Personal Groups

◦ * Return to previous menu

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If you want to use the Communité - MIC Web Access you must first register & “claim” your mailbox. Go to www.myum.miami.edu & log on with your CaneID & Password

Click on “Voicemail Information” located under the “Personal & Biographical Info” in the lower right corner of the MyUM home page:

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Once you have “claimed” your mailbox you can go to the Communité MIC Access page at

www.voicemail.miami.edu

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Once you have accessed the page you may:

◦ Listen to and delete voicemail messages◦ View and manage faxes◦ Set your “Status”◦ Change your password◦ Add a Zero Option / Operator Number◦ Create custom greetings (text to speech)◦ Create rules such as Forward or “Follow-Me” ◦ Create Personal Groups

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◦ Mailbox – Listen to, reply to or forward voice mail messages. Return calls, manage your Inbox and retrieve faxes

◦ Rules - Create custom rules that trigger when certain conditions are met, such as who is calling, time of day, and your current status.

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◦ Address Book: Personal Groups – you can use personal groups to

broadcast voicemail messages or forward voicemail messages and faxes

Personal Contacts – enables you to add non-MIC users You can dial personal contacts and add them to personal groups

MIC Directory - allows you to search for MIC Users based on first and last name, or telephone number. Choose to search by first and last name or telephone number

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Select a Status: i.e. On vacation

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Indicate start and end date and time

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Type temporary greeting you would like played during this interval. Please note you must change your status before and after the designated time. You may do so from any phone by accessing Communité MIC and entering options 5 + 1, then select corresponding status.

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