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15Confidential
Q2 Survey Results & Engagement Activities
Author: Serve Associates Work Stream
Department: Digital Operations
Date: May 2015
17Confidential
Survey questions were tailored to focus on engagement activities and associate satisfaction
Comments:•Hopefully more rewarding prizes will be given e.g. promoter call you’ll receive a prize•I haven't experienced too much adhoc in the morning shift •there are only few associates who were able to win
18Confidential
Survey questions were tailored to focus on engagement activities and associate satisfaction
Comments:•All of the above•more adhocs, presence and support will hype the morale of each individual•I wish it doesnt take very long to receive GC right when you were told you won it.
19Confidential
Survey questions were tailored to focus on engagement activities and associate satisfaction
Comments:•any theme that the whole team can participate•Fashion Show!•we never attended the townhall because of our schedule•Talent showcase
20Confidential
Achievements:
Bronze - 68% or greater TNPS for Tech Support 1 mo. = 3 tickets
Silver - 68% or greater TNPS for Tech Support 2mos. = 5 tickets
Gold - 68% or greater TNPS for Tech Support 3mos. = 10 tickets
Individual Goal – 68% or greater TNPS for Tech Support calls lets you qualify for the
monthly draw
Team Goal – highest TNPS for Tech Support calls, at least 68%
To drive TNPS for Tech Support Calls towards the 68% ME goal
21Confidential
Note: - bronze can only bid in the bronze category- silver can bid silver and bronze category- gold can bid ALL 3 categories *they can win multiple times per category
Bronze – IPad Mini
Silver – Go Pro
Gold – IPhone 6
June - August
Individual - 2500 Abenson GC (3 winners monthly)
Team – 2000 Team Funds
*If no team hits 68% team funds to be carried over to the next month
*Eligibility – No Written CA and above