1.1. Knowledge managementKnowledge management

2.2. Online analytical processingOnline analytical processing

3.3. EmailEmail

4.4. Supply chain managementSupply chain management

5.5. Data miningData mining

Which of the following Which of the following

is is notnot a major a major

application or application or

technology used for technology used for

business intelligence? business intelligence?

1.1. Knowledge managementKnowledge management

2.2. Online analytical processingOnline analytical processing

3.3. E-mailE-mail

4.4. Supply chain managementSupply chain management

5.5. Data miningData mining

Which of the following Which of the following

is is notnot a major a major

application or application or

technology used for technology used for

business intelligence?business intelligence?

Business intelligence systems consist of technologies and Business intelligence systems consist of technologies and applications designed to help users make better business decisions.applications designed to help users make better business decisions.

1.1. Senior managementSenior management

2.2. Middle managementMiddle management

3.3. Operational managementOperational management

4.4. Individual employeesIndividual employees

5.5. Not sureNot sure

Which level in an Which level in an

organization makes organization makes

decisions about the decisions about the

development of development of

short-range plans?short-range plans?

1.1. Senior managementSenior management

2.2. Middle managementMiddle management

3.3. Operational managementOperational management

4.4. Individual employeesIndividual employees

5.5. Not sureNot sure

Which level in an Which level in an

organization makes organization makes

decisions about the decisions about the

development of development of

short-range plans?short-range plans?

Each decision making level in an organization has different information Each decision making level in an organization has different information requirements for decision support and different constituencies or groups that requirements for decision support and different constituencies or groups that information systems need to serve.information systems need to serve.

1.1. Senior managementSenior management

2.2. Middle managementMiddle management

3.3. Operational managementOperational management

4.4. Individual employeesIndividual employees

5.5. Not sureNot sure

Which level in an Which level in an

organization makes organization makes

decisions about decisions about

specific vendors, specific vendors,

customers, and other customers, and other

employees?employees?

1.1. Senior managementSenior management

2.2. Middle managementMiddle management

3.3. Operational managementOperational management

4.4. Individual employeesIndividual employees

5.5. Not sureNot sure

Which level in an Which level in an

organization makes organization makes

decisions about decisions about

specific vendors, specific vendors,

customers, and other customers, and other

employees?employees?

Because individual employees interact directly with the public, how well they make their decisions can directly impact the firm’s revenue streams.

1.1. Unstructured decisionsUnstructured decisions

2.2. Structured decisionsStructured decisions

3.3. Semistructured decisionsSemistructured decisions

4.4. No decisionsNo decisions

5.5. Not sureNot sure

Which type of decisions Which type of decisions

are generally more are generally more

prevalent at lower prevalent at lower

organizational levels?organizational levels?

1.1. Unstructured decisionsUnstructured decisions

2.2. Structured decisionsStructured decisions

3.3. Semistructured decisionsSemistructured decisions

4.4. No decisionsNo decisions

5.5. Not sureNot sure

Which type of decisions Which type of decisions

are generally more are generally more

prevalent at lower prevalent at lower

organizational levels?organizational levels?

Decision makers can follow definite procedures for handling structured decisions in order to be efficient.

1.1. Unstructured decisionsUnstructured decisions

2.2. Structured decisionsStructured decisions

3.3. Semistructured decisionsSemistructured decisions

4.4. No decisionsNo decisions

5.5. Not sureNot sure

Which type of decisions Which type of decisions

require insight based require insight based

on many sources of on many sources of

information and information and

personal experience? personal experience?

1.1. Unstructured decisionsUnstructured decisions

2.2. Structured decisionsStructured decisions

3.3. Semistructured decisionsSemistructured decisions

4.4. No decisionsNo decisions

5.5. Not sureNot sure

Which type of decisions Which type of decisions

require insight based require insight based

on many sources of on many sources of

information and information and

personal experience?personal experience?

Senior executives tend to be exposed to many unstructured decision situations that are open ended and evaluative.

1.1. Transaction processingTransaction processing

2.2. Management information Management information systemsystem

3.3. Decision-supportDecision-support

4.4. Executive supportExecutive support

5.5. Group decision-supportGroup decision-support

Which of the following is Which of the following is

not necessarily a kind of not necessarily a kind of

system used to support the system used to support the

different levels and types different levels and types

of decisions common in an of decisions common in an

organization?organization?

1.1. Transaction processingTransaction processing

2.2. Management Management information systeminformation system

3.3. Decision-supportDecision-support

4.4. Executive supportExecutive support

5.5. Group decision-supportGroup decision-support

Which of the following is Which of the following is

not necessarily a kind of not necessarily a kind of

system used to support the system used to support the

different levels and types different levels and types

of decisions common in an of decisions common in an

organization?organization?

Investments in systems to support decision making produce better decision making by managers and employees in the firm, above average returns on investment for the firm, and ultimately higher profitability.

1.1. IntelligenceIntelligence

2.2. DesignDesign

3.3. ChoiceChoice

4.4. ImplementationImplementation

5.5. Testing Testing

Which stage in the Which stage in the

decision making decision making

process involves process involves

monitoring how well monitoring how well

the solution is the solution is

working? working?

1.1. IntelligenceIntelligence

2.2. DesignDesign

3.3. ChoiceChoice

4.4. ImplementationImplementation

5.5. TestingTesting

Which stage in the Which stage in the

decision making decision making

process involves process involves

monitoring how well monitoring how well

the solution is the solution is

working?working?

Traditional MIS come into play by providing managers with routine reports on the progress of a specific solution.

1.1. IntelligenceIntelligence

2.2. DesignDesign

3.3. ChoiceChoice

4.4. ImplementationImplementation

5.5. TestingTesting

Which stage in the Which stage in the

decision-making decision-making

process uses a process uses a

decision-support decision-support

system to explore system to explore

alternatives?alternatives?

1.1. IntelligenceIntelligence

2.2. DesignDesign

3.3. ChoiceChoice

4.4. ImplementationImplementation

5.5. TestingTesting

Which stage in the Which stage in the

decision-making decision-making

process uses a process uses a

decision-support decision-support

system to explore system to explore

alternatives?alternatives?

Decision-support systems provide analytical tools for modeling data, enabling users to explore various options quickly.

1.1. Broader decision rightsBroader decision rights

2.2. Better team support toolsBetter team support tools

3.3. Collaborative commerceCollaborative commerce

4.4. Customized informationCustomized information

5.5. Personalized informationPersonalized information

Which trend in decision Which trend in decision

support and business support and business

intelligence points to intelligence points to

improved brainstorming improved brainstorming

sessions?sessions?

1.1. Broader decision rightsBroader decision rights

2.2. Better team support toolsBetter team support tools

3.3. Collaborative commerceCollaborative commerce

4.4. Customized informationCustomized information

5.5. Personalized informationPersonalized information

Which trend in decision Which trend in decision

support and business support and business

intelligence points to intelligence points to

improved brainstorming improved brainstorming

sessions?sessions?

Web-based collaboration and meeting tools enable project teams, task forces, and small groups to meet online using corporate intranets and extranets.

1.1. Model-drivenModel-driven

2.2. Data-drivenData-driven

3.3. Transaction-drivenTransaction-driven

4.4. Processor-drivenProcessor-driven

5.5. Network-driven Network-driven

Which type of Which type of

decision-support decision-support

system uses online system uses online

analytical processing analytical processing

as an integral part of as an integral part of

the decision-making the decision-making

process? process?

1.1. Model-drivenModel-driven

2.2. Data-drivenData-driven

3.3. Transaction-drivenTransaction-driven

4.4. Processor-drivenProcessor-driven

5.5. Network-drivenNetwork-driven

Which type of Which type of

decision-support decision-support

system uses online system uses online

analytical processing analytical processing

as an integral part of as an integral part of

the decision-making the decision-making

process?process?

A data-driven DSS supports decision making by enabling users to extract useful information that was previously buried in large quantities of data. Online analytical processing and data mining are used to analyze the data.

1.1. AssociationAssociation

2.2. SequenceSequence

3.3. ClassificationClassification

4.4. ClusteringClustering

5.5. Administrative Administrative

Which type of data Which type of data

mining helps discover mining helps discover

the characteristics of the characteristics of

customers who are customers who are

likely to leave a firm?likely to leave a firm?

1.1. AssociationAssociation

2.2. SequenceSequence

3.3. ClassificationClassification

4.4. ClusteringClustering

5.5. AdministrativeAdministrative

Which type of data Which type of data

mining helps discover mining helps discover

the characteristics of the characteristics of

customers who are customers who are

likely to leave a firm?likely to leave a firm?

By using classification data mining, managers can predict customers likely to leave a firm and devise special campaigns to retain such customers.

1.1. association.association.

2.2. sequence.sequence.

3.3. classification.classification.

4.4. clustering.clustering.

5.5. administrative.administrative.

The type of data The type of data

mining that links mining that links

events over time events over time

is…is…

1.1. association.association.

2.2. sequence.sequence.

3.3. classification.classification.

4.4. clustering.clustering.

5.5. administrative.administrative.

The type of data The type of data

mining that links mining that links

events over timeevents over time

is…is…

Sequences in data mining help managers link events over time and plan product or service promotions accordingly.

1.1. User interfaceUser interface

2.2. DatabaseDatabase

3.3. Software systemSoftware system

4.4. NetworkNetwork

5.5. Not sureNot sure

Which component of a Which component of a

decision-support decision-support

system may contain system may contain

mathematical models? mathematical models?

1.1. User interfaceUser interface

2.2. DatabaseDatabase

3.3. Software systemSoftware system

4.4. NetworkNetwork

5.5. Not sureNot sure

Which component of a Which component of a

decision-support decision-support

system may contain system may contain

mathematical models?mathematical models?

The software system may contain a collection of mathematical and analytical models that the DSS user can easily access.

1.1. User interfaceUser interface

2.2. DatabaseDatabase

3.3. Software systemSoftware system

4.4. NetworkNetwork

5.5. Not sureNot sure

Which component of a Which component of a

decision-support system decision-support system

supports the dialogue supports the dialogue

between the user and the between the user and the

DSS?DSS?

1.1. User interfaceUser interface

2.2. DatabaseDatabase

3.3. Software systemSoftware system

4.4. NetworkNetwork

5.5. Not sureNot sure

Which component of a Which component of a

decision-support system decision-support system

supports the dialogue supports the dialogue

between the user and the between the user and the

DSS?DSS?

The DSS user interface permits easy interaction between users of the system and the DSS software tools. The DSS users can be managers or employees with no patience for learning a complex tool, so the interface must be relatively intuitive.

1.1. Predictive analysisPredictive analysis

2.2. Geographic informationGeographic information

3.3. Customer decision-supportCustomer decision-support

4.4. Group decision-supportGroup decision-support

5.5. Asset utilizationAsset utilization

Which category of Which category of

DSS use data DSS use data

visualization visualization

technology in the technology in the

form of digitized form of digitized

maps? maps?

1.1. Predictive analysisPredictive analysis

2.2. Geographic informationGeographic information

3.3. Customer decision-supportCustomer decision-support

4.4. Group decision-supportGroup decision-support

5.5. Asset utilizationAsset utilization

Which category of Which category of

DSS use data DSS use data

visualization visualization

technology in the technology in the

form of digitized form of digitized

maps?maps?

Geographic information systems are a special category of DSS that use data visualization technology to analyze and display data for planning and decision making in the form of digitized maps.

1.1. Predictive analysisPredictive analysis

2.2. Geographic informationGeographic information

3.3. Customer decision-supportCustomer decision-support

4.4. Group decision-supportGroup decision-support

5.5. Asset utilizationAsset utilization

Which type of DSS Which type of DSS

provides online access provides online access

to various databases to various databases

and information pools and information pools

for customers to make for customers to make

their own decisions?their own decisions?

1.1. Predictive analysisPredictive analysis

2.2. Geographic informationGeographic information

3.3. Customer decision-supportCustomer decision-support

4.4. Group decision-supportGroup decision-support

5.5. Asset utilizationAsset utilization

Which type of DSS Which type of DSS

provides online access provides online access

to various databases to various databases

and information pools and information pools

for customers to make for customers to make

their own decisions?their own decisions?

The growth of electronic commerce has encouraged many companies to develop DSS where customers and employees can take advantage of Internet information resource and Web capabilities for interactivity and personalization.

1.1. predictive analysis.predictive analysis.

2.2. geographic information.geographic information.

3.3. customer decision-support.customer decision-support.

4.4. group decision-support.group decision-support.

5.5. asset utilization.asset utilization.

The type of DSS The type of DSS

developed in response developed in response

to a growing concern to a growing concern

over the effectiveness over the effectiveness

of meetings is called of meetings is called

a(n)…a(n)…

1.1. predictive analysis.predictive analysis.

2.2. geographic information.geographic information.

3.3. customer decision-support.customer decision-support.

4.4. group decision-support.group decision-support.

5.5. asset utilization.asset utilization.

The type of DSS The type of DSS

developed in response developed in response

to a growing concern to a growing concern

over the effectiveness over the effectiveness

of meetings is called of meetings is called

a(n)…a(n)…

A group decision-support system is an interactive computer-based system used to facilitate the solution of unstructured problems by a set of decision makers working together as a group.

1.1. extensive use of data.extensive use of data.

2.2. immediate access to data.immediate access to data.

3.3. timeliness of data.timeliness of data.

4.4. feedback.feedback.

5.5. flexibility.flexibility.

Much of the value of Much of the value of

executive support executive support

systems is found in systems is found in

their…their…

1.1. extensive use of data.extensive use of data.

2.2. immediate access to data.immediate access to data.

3.3. timeliness of data.timeliness of data.

4.4. feedback.feedback.

5.5. flexibility.flexibility.

Much of the value of Much of the value of

executive support executive support

systems is found in systems is found in

their…their…

ESS put data and tools in the hands of executives without addressing specific problems or imposing solutions. A well-designed ESS could dramatically improve management performance and increase upper management’s span of control.

1.1. Intelligent agentsIntelligent agents

2.2. Digital dashboardsDigital dashboards

3.3. Balanced scorecardsBalanced scorecards

4.4. Activity-based costingActivity-based costing

5.5. Training support Training support

Which part of an ESS Which part of an ESS

helps transform data helps transform data

into immediate, into immediate,

accurate, and accurate, and

understandable understandable

information?information?

1.1. Intelligent agentsIntelligent agents

2.2. Digital dashboardsDigital dashboards

3.3. Balanced scorecardsBalanced scorecards

4.4. Activity-based costingActivity-based costing

5.5. Training supportTraining support

Which part of an ESS Which part of an ESS

helps transform data helps transform data

into immediate, into immediate,

accurate, and accurate, and

understandable understandable

information?information?

Digital dashboards present key performance indicators as graphs and charts in a Web browser format, providing a one-page overview of all the critical measurements necessary to make key executive decisions.

1.1. intelligent agents.intelligent agents.

2.2. digital dashboards.digital dashboards.

3.3. balanced scorecards.balanced scorecards.

4.4. activity-based costing.activity-based costing.

5.5. training support.training support.

A budgeting and A budgeting and

analysis model of an analysis model of an

ESS that includes the ESS that includes the

overhead and overhead and

operating expenses operating expenses

required to produce a required to produce a

product is called… product is called…

1.1. intelligent agents.intelligent agents.

2.2. digital dashboards.digital dashboards.

3.3. balanced scorecards.balanced scorecards.

4.4. activity-based costing.activity-based costing.

5.5. training support.training support.

A budgeting and A budgeting and

analysis model of an analysis model of an

ESS that includes the ESS that includes the

overhead and overhead and

operating expenses operating expenses

required to produce a required to produce a

product is called…product is called…

Activity-based costing models also identify all the resources, processes, and costs, required to produce a specific product or service. They focus on determining firm activities that create costs rather than merely tracking what has been spent.