22--11--1 Helpline 1 Helpline of of

Ventura CountyVentura County

What is 2What is 2--11--1?1?What is 2What is 2--11--1?1?

A free, accessible, A free, accessible, 3 digit telephone 3 digit telephone

number number that will enable that will enable

everyone to access everyone to access the vital community the vital community services that they services that they

needneed

What is 2What is 2--11--1?1?What is 2What is 2--11--1?1?

22--11--11 is to is to

Social Services Social Services AgenciesAgencies

What What 99--11--11is to is to

Emergency Emergency ServicesServices

People call for help People call for help needing all kinds of health needing all kinds of health

and human services and human services

The majority of calls are The majority of calls are for basic life needs: food, for basic life needs: food,

shelter, financial shelter, financial assistance, health, assistance, health,

parenting and mental parenting and mental health services.health services.

What is 2What is 2--11--1?1?What is 2What is 2--11--1?1?

2-1-1

What is the

number for

Ray’s Bike

Shop?

Child

Development

Resources

Area Agency

on AgingPolice

Or SheriffFire

Department

Who do you call?Who do you call?

Police/Fire/

Medical

Emergency

9-1-1

Telephone

Company

4-1-1

I need

child care

for my

2 year old.

I need

home delivered

meals for my

aging parent.

Help, my

house

is on fire!

•• 22--11--1 service providers will be 1 service providers will be the the

Information and Referral Information and Referral Services designated by CPUC. Services designated by CPUC.

These 2These 2--11--1’s operate according to the national 1’s operate according to the national professional standards set by the Alliance professional standards set by the Alliance

of Information & Referral (AIRS)of Information & Referral (AIRS)

•• 22--11--1 Helpline of Ventura County1 Helpline of Ventura County

a partnership between a partnership between

InterfaceInterface and and United WayUnited Way

is set be the county’s 2is set be the county’s 2--11--1 1 providerprovider..

Who will do it?Who will do it?Who will do it?Who will do it?

I can’t pay

my rent

My child is

on drugs

I want to

kill myself

I need to find

childcare

I want to

volunteer

Why did

you call

us? I’m not sure

who you can

call.

We can’t

help with

that

I don’t know,

please hold.

I’ll try to

transfer you to

an agency

who can help

We only

do senior

daycare

We don’t

serve your

county.

Please call

back when

we’re open

Currently, callers get lost in the mazeCurrently, callers get lost in the maze

22--11--1 of Network Design1 of Network Design

Agency Dials

2-1-1

Senior Dials

2-1-1

2-1-1*24 hour comprehensive

I & R Service

* Agency Network Linkages

Parent

Dials

2-1-1

Teen

Dials

2-1-1

Senior

Services

Volunteer

Placement

Advocacy Services

Regional Centers

Public Health

Independent Living

Senior Centers

Legal Services

Transportation Serv.

Child Care

Mental Health

Education

Crisis Hotline

Homeless Services

Disaster Recovery

Suicide/Teen Hotline

Salvation Army

YMCA Day Care Ref.

Coastal Behavioral

Senior Friendship Ctr

Legal Aid

Health Department

Easter Seals of SW FL

Hispanic Latino Coalition

Options

Citizen wanting

to Give

Dials

2-1-1

Law Enforcement

Dials

2-1-1

22--11--11

I can’t pay

my rent

My child is

on drugs

I want to

runaway

I need to find

a warm place

to sleep

I want to

volunteer

Youth Crisis

Hotline

Homeless

Food

& Shelter

Rental

Assistance

Program

Volunteer

Center

Drug

Rehabilitation

Center

Efficient and Efficient and EffectiveEffective

2-1-1, how may

I help you?Yes, I can

connect you with

someone who

can help…

One call gives access to over One call gives access to over 2000 programs and 900 agencies 2000 programs and 900 agencies

across the county.across the county.

••22--11--1 is there 24 hours/7 days 1 is there 24 hours/7 days a week.a week.

••22--11--1 is free and confidential.1 is free and confidential.

••22--11--1 is fast and easy; no more 1 is fast and easy; no more wrongwrongnumbers.numbers.It’sIt’s Simple Simple -- It’s 2It’s 2--11--1!1!

Benefits to 2Benefits to 2--11--11Benefits to 2Benefits to 2--11--11

• 2-1-1 maintains the integrity of the 9-1-1 system; saving that vital community resource for life and death emergencies.

• 2-1-1 is an easy way to find or give help in your community

• 2-1-1 touches the lives of every person in the community,

and whether you are in a situation where you need help

or find yourself later in a situation to give help,

2-1-1 is always there to connect you with community resources.

• People looking for assistance have trouble navigating a complicated web of health and human service programs. 22--11--1 will 1 will increase the number of people community increase the number of people community agenciesagenciescan serve.can serve.

Community BenefitsCommunity BenefitsCommunity BenefitsCommunity Benefits

Benefits for Community AgenciesBenefits for Community Agencies

• 2-1-1 will connect appropriate callers to local community agencies.

• Agencies currently answer many calls that belong elsewhere,

2-1-1 frees agencies to concentrate on their core competencies

• Increase the number of people you serve.

• Builds collaborative effort that facilitates partnerships between social service providers locally and regionally.

• 2-1-1 has Call Center Specialists answering calls 24 hours a day

7 days a week to answer questions about county wide community agency services.

Benefits as Immediate or Benefits as Immediate or

Disaster ResponseDisaster Response

Prior to a community crisis, it is critical that an information referral system is in place that will respond to the crisis

at a moment's notice.

• 2-1-1 is a critical information system, which is necessary prior to, during and after a community crisis such as an flood, flood, fire, an attack or other local or national tragedy.

• 2-1-1 responds immediately during times of crisis, to field calls regarding the crisis and to direct callers to services most appropriate for their needs.

• 2-1-1eliminates a majority of the inappropriate, non-emergency calls to 9-1-1, saving that vital community resource for life and death emergencies.

The first 2The first 2--11--1 service was begun in 1 service was begun in 1997 in1997 in

Atlanta, Georgia.Atlanta, Georgia.

INFOLINE of Connecticut followed in INFOLINE of Connecticut followed in 1998.1998.

There are currently over 141 There are currently over 141 operationaloperational

22--11--1 Centers in 29 states.1 Centers in 29 states.

There is 2There is 2--11--1 organizing activity in 1 organizing activity in all 50 states, all 50 states,

including Puerto Rico. 2including Puerto Rico. 2--11--1 is also 1 is also being being

22--11--1 History1 History22--11--1 History1 History

March 9, 2009March 9, 2009

WA

OR

CA

NV

ID

MT

WY

UT

AZ

ND

SD

NE

KSCO

NM

TX

OK

MN

IA

MO

AR

LAMS

AL

GA

WI

IL IN

OH

PA

KY

TN NC

SC

FL

VA

ME

NYMI

NH

MA

CT

RI

NJMD

DE

AK

HI

WV

VT

DC

2-1-1 Centers operating

States in Operational phase

States in Negotiation phase

States in Collaboration phase

States in Initial phase

22--11--1 serves more than 102 million 1 serves more than 102 million Americans Americans

• 2-1-1 Petition to the California Public Utilities Commission (CPUC) in August, 2001. It was approved on February 13th, 2003.

• Applications were filed and approved by CPUC, I&R’s in the counties of

Los Angeles, Contra Costa, Alameda, Orange, Ventura, Riverside,

San Diego, Sacramento, San Francisco and Santa Barbara.

2-1-1 Helpline of Ventura County

will be the first county to implement 2-1-1

in California on

2/11/05

22--11--1 California1 California22--11--1 California1 California

•• 22--11--1 Helpline filed an application with 1 Helpline filed an application with the CPUC in January 2004.the CPUC in January 2004.

•• 22--11--1 Helpline was designated as the 21 Helpline was designated as the 2--11--1 1 provider in Ventura County on May 27, provider in Ventura County on May 27, 2004.2004.

•• 22--11--1 Helpline is a partner in the 1 Helpline is a partner in the Southern California 2Southern California 2--11--1 Collaborative 1 Collaborative with seven other counties. with seven other counties.

•• The Community Commission For The Community Commission For Ventura County served as the 2Ventura County served as the 2--11--1 1 Ventura Steering Committee.Ventura Steering Committee.

•• United Way and First Five Ventura have United Way and First Five Ventura have committed funding for 2committed funding for 2--11--1 start1 start--up up and operational support.and operational support.

22--11--1 Helpline1 Helpline22--11--1 Helpline1 Helpline

•• United Way has partnered with Interface to United Way has partnered with Interface to spearhead the spearhead the

22--11--1 community awareness, outreach efforts 1 community awareness, outreach efforts and funding.and funding.

•• Interface has been a part of the 2Interface has been a part of the 2--11--1 movement 1 movement since early 1999. since early 1999.

•• Interface has been actively promoting 2Interface has been actively promoting 2--11--1 1 issues and meeting with potential partners and issues and meeting with potential partners and collaborators in anticipation of collaborators in anticipation of 22--11--1 becoming real. 1 becoming real.

•• 22--11--1 HelpLine currently provides services to 1 HelpLine currently provides services to Spanish speaking individuals. Also, uses Spanish speaking individuals. Also, uses Language Access services for over 150 languages Language Access services for over 150 languages including Mixteco.including Mixteco.

Interface 2Interface 2--11--1 Helpline1 HelplineInterface 2Interface 2--11--1 Helpline1 Helpline

•• Verizon and SBC switches are currently Verizon and SBC switches are currently being implemented. New phone system being implemented. New phone system is being installed.is being installed.

•• 22--11--1 Helpline has partnered with 1 Helpline has partnered with Volunteer Organization Active in Volunteer Organization Active in Disaster (VOAD) and Red Cross to be a call Disaster (VOAD) and Red Cross to be a call handling center as first responder handling center as first responder during times of disasters.during times of disasters.

•• The 2005 Blue Book and data base has The 2005 Blue Book and data base has been redesigned for easier resource been redesigned for easier resource access.access.

•• 22--11--1 Helpline will relocate the Call 1 Helpline will relocate the Call Center to the VC Fire Dispatch facility Center to the VC Fire Dispatch facility in FY05/06.in FY05/06.

22--11--1 goes live Feb 111 goes live Feb 11thth 20052005

What is Next?What is Next?What is Next?What is Next?

Elaine Martinez CurryElaine Martinez Curry, M.S., Helpline 2Helpline 2--11--1 Director 1 Director (805) 485-6114 ext 630 www.ecurry@icfs.org

Statewide 2Statewide 2--11--11:: CAIRSCAIRS www.cairs.orgwww.cairs.org

National 2National 2--11--11:: AIRSAIRS www.airs.org

www.211.org

Interface Children Family Services

www.icfs.org or www.211ventura.org

United Way of Ventura County

www.vcunitedway.com

Coming Soon Coming Soon to a Telephone Near to a Telephone Near

youyou......

22 1111