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History of Transportation at Tulane
Reorganization
Analysis and Road Map
Challenges & Improvements
Looking Ahead
Steps to Getting ThereSteps to Getting There
Different Entities running:Inter and Intra campus shuttlesExtracurricular transportation for faculty and studentsCommunity Service transportation for faculty and studentsStudent Government Motor Pool
Transportation Prior to Transportation Prior to CentralizationCentralization
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Campus ShuttlesCampus ShuttlesTulane University Police Dept. (TUPD) & Local Motor Coach Company
Operated shuttles which provided:•Connections for faculty, staff and students to other Tulane campuses•Grocery and Entertainment shuttles taking students to the mall, movie theater, and Walmart•From main campus to car or residence within a 1 mile radius of Tulane. Initially funded by library due to students studying late night
Transportation provided by 10 passenger vans, 14 & 24 pax buses, motor coaches--none of which were handicap accessible
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Research & LearningResearch & Learning
TIDES-Tulane InterDisciplinary Experience, 2002
Seminar program which offers incoming freshmen opportunity to get to know some of our most distinguished faculty and their fellow students both as scholars and friends while exploring an academic topic with an interdisciplinary approach
TIDES topics focus on issues of social and academic relevance
Utilized streetcar, cabs, & school bus companies for transportation
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Center for Public Service (CPS), January 2006
Established as part of the university’s Renewal Plan, instituted after Hurricane Katrina. The Center supports a university curriculum and research agenda by uniting academics and action, classroom and communities and is a graduation requirement
Meant to provide faculty, staff and students with unprecedented research, learning and community service opportunities that will have a lasting and profound impact on them, the city and the region
Transportation provided through the purchase of vans and 14 passenger buses and hiring of 4 drivers
Ride reservation system (CPSIS) created internally by Tech Services
Management of requests and driver assignments done via pencil and notebook (and lots of cursing :-0 )
Learning & Community ServiceLearning & Community Service
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Reorganization & Transition: Reorganization & Transition: Leadership Objectives for CentralizationLeadership Objectives for Centralization
Shuttles & Transportation within University ServicesShuttles & Transportation within University Services
Enable TUPD, CPS & TIDES to focus on core mission•Reassign police officers to focus on enforcement & protection duties•Allow CPS to focus on community partner engagement•Let TIDES staff concentrate on faculty/student relations
Optimize Service Delivery at Tulane University•Manage Transportation Contractor•Fixed Route Expansion & Efficiency•Integration of fixed route and point-to-point driver corps•Create single transportation resource for Tulane University•Evaluate Integration with New Orleans RTA
Identify & Implement Transit Best Practices•Introduce transit technology for management and passenger information•Standardization of fleet and maintenance procedures•Improve driver skills, customer service, operational & safety training•Expand marketing & passenger communication•Standardize schedule and create impactful routes
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Focus on Operational Efficiency Define Tulane Objectives for Service
Goals• Residential Needs• Inter/Intra Campus Shuttles• Parking
Route Evaluation and DesignRoute Evaluation and Design
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Tulane Service Sites
# of Students
Tulane Service Sites
# of Students
Demographics AnalysisDemographics Analysis
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Independently managed transportation division Up to 120 point to point trips per day Completely manual operation No cross training or cross maintenance/operations Significant group trip demand Limited accountability for service level commitments
Center for Public Service (CPS)Center for Public Service (CPS)
Academic Year Semester Trips Courses
% Course Increase (Sem Over Sem)
2006-2007 Fall 2006 797 44 2006-2007 Spring 2007 1,792 62 41%2007-2008 Fall 2007 4,557 63 2%2007-2008 Spring 2008 4,639 82 30%2008-2009 Fall 2008 5,839 106 29%2008-2009 Spring 2009 9,817 114 8%2009-2010 Fall 2009 8,465 130 14%2009-2010 Spring 2010 8,975 130 0%
2010-2011 Fall 2010 10,056 139 7%2010-2011 Spring 2011 10,965 149 7%
Academic Year Semester Trips Courses
% Course Increase (Sem Over Sem)
2006-2007 Fall 2006 797 44 2006-2007 Spring 2007 1,792 62 41%2007-2008 Fall 2007 4,557 63 2%2007-2008 Spring 2008 4,639 82 30%2008-2009 Fall 2008 5,839 106 29%2008-2009 Spring 2009 9,817 114 8%2009-2010 Fall 2009 8,465 130 14%2009-2010 Spring 2010 8,975 130 0%
2010-2011 Fall 2010 10,056 139 7%2010-2011 Spring 2011 10,965 149 7%
Data Gathered from Original CPS Analysis (Completed March 2010)
Data Gathered from Original CPS Analysis (Completed March 2010)
Actual CPS Rides Provided August 23, 2010- August 28, 2011
Actual CPS Rides Provided August 23, 2010- August 28, 2011
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Immediate ChallengesImmediate Challenges
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Immediate ImprovementsImmediate Improvements
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Immediate ImprovementsImmediate Improvements
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New Vehicle WrapsNew Vehicle Wraps
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CPS Individual Trip Request Process CPS Individual Trip Request Process FlowFlow
Requires Tulane USERID &
PASSWORDLogon to
cpsis.tulane.edu
Person requesting trip enters required information in “NEW
RIDE REQUEST”
Scheduler searches request system each morning for new requests
Requests manually typed by Scheduler into Route Coordinator
Email confirming request only sent to user
New trip request window is closed.
Initial vehicle manifest sent to Manager
Manager sends changes to Scheduler
Trips loaded on vehicles based on driver schedules in Route Coordinator.
Changes updated in Route Coordinator by Scheduler
Final Vehicle Manifest distributed to drivers
FEEDBACK LOOP No Shows or Suspended Riders are
sent to Scheduler to update in Route Coordinator as well as CPS
FEEDBACK LOOP No Shows or Suspended Riders are
sent to Scheduler to update in Route Coordinator as well as CPS
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Group Trip Request Process FlowGroup Trip Request Process Flow
Requestor Submits Group Trip Request
Web Form
Assigned to Vendor and vehicle in Route
Coordinator by Scheduler
Assigned to Vehicle in Route Coordinator
by Scheduler
Scheduler Receives Email and Types Info
into Route Coordinator
Manager selects vendor and confirms trip details with them.
Manager Determines if Trip will be provided IN-HOUSE by
TULANE or CONTRACTED
Out
Outsource
In House
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• GPS Tracking and Public Viewer-StreetEagle
• Passenger Counting-IncroMaxx• Route Coordinator Scheduling Software• REPORTS: Trend Analysis, Service by
Department-Zoho
TechnologyTechnology
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BudgetBudgetOriginal CPS point-to-point budget: $108,000$92K – 4 drivers $12K—fuel$4K--maintenance
Original TUPD fixed route budget: $618,000$120K—5 drivers & OT$498K – cost for third party to operate Green Line shuttle, fuel for other shuttle lines
Additional Funds requested after centralization :$180K -- Capital Equipment purchase (one time only)$331K – Mgr. and Coordinator salaries, S&E, add’l maintenance & fuel
FY11 Consolidated Shuttles & Transportation Budget: $1.237M
FY12 Budget—$1.057M (took away capital expense $)
FY13 Budget--$1.073M—salary , Cost recovery ($100K)
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2012 & Beyond 2012 & Beyond
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2012 & Beyond 2012 & Beyond
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Transportation Request System FoundationTransportation Request System Foundation
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Transportation Request System FoundationTransportation Request System Foundation
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Fixed Route Fixed Route Ridership Ridership OverviewOverview
July to April year over year comparison—31% increase in ridership from FY11 to FY12!
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• Allowed all shuttle routes to be operated in-house thus creating synergy with drivers and greater route flexibility and efficiency.
• Better understanding of who needs transportation. Now transporting Service Learning internships, Community Service Scholars, student organizations, Federal Work Study students, TIDES, paid departmental and university sanctioned event trips.
• Working with Student Affairs to operate special shuttles to city events such as The Voodoo Music Experience, Jazz and Heritage Festival, and French Quarter Festival
• Cost recovery in excess of $100,000 this fiscal year
• Working with Risk Management to establish policy for chartering ground transportation, signed agreements with approved third party transportation providers, permanent spot on university’s Risk Management Standing Committee.
• Reporting system set up (TTRS) to see how many students are being transported for what trip types and iPod touch set up for fixed route passenger counting
• Standardizing fleet
2009
Roadmap (Fall ‘09)Roadmap (Fall ‘09)
2010
2011
2012
GPS TrackerDeployed (Mar ‘10)
GPS TrackerDeployed (Mar ‘10)
Transition to 100% Self-Op
(May ‘11)
Transition to 100% Self-Op
(May ‘11)
Office of Shuttles & Transportation created (Jun ‘10)
Office of Shuttles & Transportation created (Jun ‘10)
TUPD transition(Jul ‘10)
TUPD transition(Jul ‘10)
Route Coordinator
Implemented (Aug ‘10)
Route Coordinator
Implemented (Aug ‘10)
Manager & Coordinator
hired(Aug ‘10)
Manager & Coordinator
hired(Aug ‘10)
Absorbed CPS Transportation (Aug‘10)
Absorbed CPS Transportation (Aug‘10)
TTRS Development
(Jun ’11+)
TTRS Development
(Jun ’11+)
MilestonesMilestones
$100KCost
Recovery(Jun ‘12)
$100KCost
Recovery(Jun ‘12)
31% in Fixed
Route Ridership(Apr ‘12)
31% in Fixed
Route Ridership(Apr ‘12)
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May 8, 2012 May 8, 2012