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Great Leadership
Increases Productivity Reduces employee turnover
Results in fewer on-the-job accidents
Increases Company Profit Increases Customer Satisfaction
You can make a difference!
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Three Levels of Leadership: Taking It To The Next Level!
Passive Basic Great
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Passive Leadership
PASSIVE LEADER
Does minimum to get by
Does not invest in
relationship building or
development
Will manipulate & exploit
employees in order to
"look good"
Will "fudge," make excuses, take shortcuts, blame others
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Passive Leaders Exhibit Passive Avoidant Behaviors
Reacts to problems if
serious If not broke, don’t fix it
Avoids involvement
Absent when
needed
Avoids deciding
Delays responding
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Basic Supervisory Leadership
BASIC SUPERVISORY
LEADER
Focused on meeting the
quantity & quality goals of the work
group
"Does no harm," is "nice" to
others so as not to impact
production
Doesn't shirk duties, has high standards, takes responsibility for
results
Treats workers "fairly" but
impersonally
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Basic Supervisory Leaders Exhibit Two Main Types of
Behavior
Contingent Reward
Active Management By Exception
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Contingent Reward
Sets performance expectations
Clarifies Rewards
Assists based on employee
effort
Rewards employee
achievement
Recognizes employee
achievement
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Active Management By Exception
Focuses on mistakes
Puts out fires
Monitors and tracks employee mistakes
Concentrates on failures
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Great Leadership Great leadership enhances the
impact of basic supervision behaviors
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Great Leadership
Great Leadership
Highly dedicated to developing
unique abilities in each employee to
support the mission
Actively works to build community while focusing on individual needs
Highly dedicated to building
commitment to the mission,
instills concern for high standards in each employee
Sets example, puts employees' needs ahead of
own but impersonally
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Great Leaders Impact Employee Behavior and
Productivity By:
Inspiration Intellectual Stimulation
Individualized Consideration
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Inspiration •Goes beyond self interest •Displays power & confidence •Talks of values •Models ethical standards •Considers moral & ethical implications •Emphasizes the collective mission •Talks optimistically •Expresses confidence •Talks enthusiastically •Arouses awareness about important issues
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Individualized Consideration
•Individualizes attention •Focuses on employee strengths •Teaches and coaches •Differentiates among employees
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Which characteristics of Great Leadership will you use to take your leadership to
the next level?
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Abraham Maslow’s
Hierarchy of Needs
Basic Physiological
Safety & Security
Love & Belonging
Esteem
Self- Actualization
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What motivates you? Rank these 12 job factors in order of their current
importance to you. Feel free to add any you think are missing: 1 is highest 12 is lowest
__ The opportunity and resources to do the best job I can __ Job security __ Good working conditions (safe environment, cafeteria, on-site child care) __ The opportunity to learn new things in my job or through company training __ An atmosphere that emphasizes company rules, regulations and policies __ Freedom and responsibility to do things my way __ Bonuses for accomplishments (in addition to regular raises) __ The opportunity for advancement __ A job that is routine without much change from day to day __ Getting praise, recognition and appreciation for my work __ Management that treats everyone the same, regardless of the
circumstances __ An interesting job that I enjoy
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Achievement Mindset
Protective Mindset
Behaviors at Work
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Common Ways Leaders Can Demotivate Employees
• Micromanaging • Not Communicating • Threatening • Overworking • Disrespecting • Acting Superior • Getting Back at Someone / Retaliation • Not Showing Any / Enough Appreciation
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Dominant •Task and Data Focused •Directly Assertive •Fast paced
Steady •Relationship Focused •Indirectly Assertive •Slow paced
Influential •Relationship Focused •Directly Assertive •Fast Paced
Conscientious •Task and Data Focused •Indirectly Assertive •Slow paced
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Changing a Lightbulb - A Bright Exercise
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Matching Leadership Style to Follower Readiness
Coaching Directing Empowering
Low Competence
High Motivation
Low Competence
Low Motivation
High Competence
Low Motivation
High Competence
High Motivation
Supporting
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Appreciative Feedback
Thank you for your hard work!
You are a valuable asset to
the TVA team.
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Let’s Role Play Giving Appreciative Feedback
