Date post: | 20-Jun-2015 |
Category: |
Business |
Upload: | aegis-accessible-projects |
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Presented by: Abdulaziz A. Al-Mohisen
Agenda
• Background
• Achievements
• Services
• New Ideas
• Events & Ceremonies
• Benefits
• Flight Crew Training / Awareness
• Movie Production
Purpose of the Study
As the world is becoming a small village all the
human efforts have to join in hands and come
with newly programs to assist the disabled. Saudi
Arabia is very fast growing country with an age of
70 years.
We at Saudi airlines have been in the business of
providing services to the disabled passenger
since 1992.
Approach and Methodology
Background
As there are almost 1,500,000 million disabled citizens and
a total of 28 domestic airports in Saudi Arabia, the
transportation of disabled passengers is very essential. My
government has supported the disabled by giving discount
on all the governmental transportation including Saudi
Airlines where any disabled can get 50% discount on his
flights along with 1 companion and 50% on domestic and
international flights with no limits on the number of flight per
year.
In 1997 Saudi airlines established the onboard services
programs (special need unit). Since then, we have
continuously been studying and researching on what the
exact needs of the disabled community requires in air travel.
We have gathered all the data needed to smooth the travel
by air Background
• Saudi Arabian Airlines Special Needs Unit has been active for
many years now, always seeking to anticipate the needs of
special needs passengers
• Along the way, we have been appreciated and recognised, by
international organisations, local institutions, governments
and above all passengers themselves
• Today, we will summarise our accomplishments for your
consideration
Background
• Mercury Gold Award „92
• From the international flight catering Association for creating a special meal for the visual impaired
• Mercury Gold Award ‟97
• From the international flight catering Association for Deaf Communication Passenger Guide
• The First Millennium Presidents Award „ 2000
• From the international flight catering Association & the international in-flight food services
Association for across the board services for special need passengers
• Award of Merit / Appreciation „ 2000
• From the Onboard Services Magazine Orlando USA
• Diamond Award for Autistic Meal „2000
• From the Onboard Services Magazine Orlando USA
Achievements
• Any special needs passenger can benefit from the personal
care & attention offered from special needs unit.
We address requirements together with wide range of
dedicated services for their convenience:
1. Meal Services
2. Special Treatments
3. Collaterals
4. Wheelchair accessible onboard toilets
Services
• Meal Services
Three type of meals for the special needs passengers :
1. Autistic Passenger Meal
2. Visual Impaired Meal
3. Liquidized Meal
Services
Services
• Special Treatments
1. Counters
We have a special needs facilities with its dedicated
Staff and counter units in (Riyadh, Jeddah &
Dammam)
2. On Standby in emergencies
We are at the main airports in the
Kingdom with Stretchers, ambulances, oxygen facilities
And mobile lift to transport the special needs passengers
From wheelchairs to the aircraft (advance request)
Through reservations
Services
• Collaterals
To make sure that everything is easier for our special
need passengers we provide them with special
collaterals such as :
1. Braille Safety Instructions Guide
2. Deaf Communications Passenger Guide
3. Braille Menus
4. Al Fajer Magazine Braille
Services
Services
New Ideas
We are always looking to insure that the people with special needs
are given the best treatment by being their voice by participating in
several related events & ceremonies to show the type of services
that we provide as well to get close to them by hearing what their
needs and try to provided to them in the near feature:
Events & Ceremonies
Events & Ceremonies
Events & Ceremonies
Events & Ceremonies
Events & Ceremonies
Events & Ceremonies
Events & Ceremonies
Events & Ceremonies
Benefits
The special need department with the affiliation with our loyalty program from Alfursan department is introducing a renewed featured called “Friends of Alfursan”
Friend of Alfursan is basically a sub brand of Alfursan but will be handled by the Special Needs department through a special dedicated unit which is in an on call duty 24/7 to serve and help the disabled passenger either to be in board or on the ground
We have over 4000 disabled subscribed passenger with Alfursan Program
The Friends of Alfursan member is given an attractive mileage reward package as they are eligible to get a free ticket when they acquire 15,000 miles which is less than the requirement of a normal passenger (25,000 miles)
We are also building a dedicated call center for this purpose
All what need to be part of this program is to fill the application, a booklet and an Audio CD is also been developed for the peoples with low visions disability
Membership Card
Application Form
Flight Crew Training / Awareness
Movie Production
Help us to put a smile on their faces
Thank You