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2002 IURPA / SCRPA / SURPAConference
OUT OUT OF OF THETHE BOXBOX
Thursday – June 20, 2002
Tommy MayneEntergy Corporation
ManagerRevenue Assurance
First Two Issues for discussion
Safety
God Bless America!
Why out of the BOX!!
Preaching to the Choir
Never got the sinners to repent
Exercise
Our ability to look at ourselves makes us human!
Why out of the box?
“We can’t solve problems by using the same kindof thinking we used when we created them”
A.Einstein
Service Diversion Trend
0
500
1,000
1,500
2,000
2,500
3,000
3,500
Jan-98 Jun-98 Nov-98 Mar-99 Aug-99 Jan-00 Jun-00 Nov-00 Apr-01 Sep-01 Feb-02
Confirmed Cases 3 year Trend
Boudreaux
What you should expect today
Quotes from various sourcesExercisesCartoonsAttempts at Humor
INTERACTIVE PRESENTATION
What does “Out of the box” mean to you?
CreativityNew IdeasOld Ideas looked at differentlyNew approaches to old problemsOUT IN LEFT FIELD!
What does “Out of the box” mean to you?
ARE YOU CREATIVE ?
ARE YOU OPEN TO CREATIVITY?
ARE THE THIEVES YOU DEAL WITHCREATIVE ?
Recognize creativity
POST ‘EM NOTES
It isn’t that they can’t see the solution. It’s that they can’t see the problem.
G. K. Chersterton
Critic, novelist, poet
1874 - 1936
There are a thousand hacking at the branches of a problem to one who is striking at the root.
Henry David Thoreau
Writer, poet
1817 - 1862
Exercises
Driving a car/raining/stop sign
3 left turns
Pass the ball
Reference Materials
Seven Habits of Highly Effective People : Powerful Lessons in Personal Change by Stephen R. Covey
Who Moved My Cheese? : An Amazing Way to Deal with Change in Your Work & in Your Life by Spencer Johnson
Reference Materials
Orbiting the Giant Hairball : A Corporate Fool's Guide to Surviving with Grace by Gordon MacKenzie
So this sounds good,BUT
The Corporation
Bring a new idea to management
The things we fear most in organizations – fluctuations, disturbances, imbalances – are the primary sources of creativity.
Margaret J. WheatleyAuthor on systems thinking
We run like mad, and then we change direction.
Bert RobertsChief strategist, MCI
“When you’re slapped, you’ll take it and you’ll like it.”
- Humphrey Bogart in
The Maltese Falcon
What can you do ????????
Work related:
Encourage new ideas or new ways to attack old ideas
Listen for creative thinking and water guns
Reward odd ball ideas
Try something new
What can you do ????????
There are very few new ideas just poor implementation
Work as small teams and units“Separate we are dumb, together we’re
brilliant”
Don’t let rules and regulations stop the real goal of what you are trying to accomplish
celebrate, Celebrate, CELEBRATE
What can you do ????????
Challenge your group and give them the room to do it.
Cycle Time Reduction
0
20
40
60
80
100
120
140
1996 1997 1998 1999 2000 2001
• Time from when the problem occurs to when the bill is recommended.
• Includes– Finding the problem,– Identifying and getting it
fixed– Recommending the
adjusted bill.
Cycle Time
1.Blank Display2.Meter not read3.Account not set up4.Multiplier(s) incorrect5.Electronic display error6.Register faulty-gas7.Meter damaged8.Ct/Pt lightning damage9.Account incorrectly billed10. Ct/Pt open11.* Ct/Pt wiring faulty
Top Ten
* In New Orleans you always get some lagniappe
What can you do ????????Personally:
Shave with your opposite hand
Move your watch to the other wrist
Take a different route to work/home
Read a new book not related to your job
Recognize that you are creative
http://www.dilbert.com/
Boudreaux