The
AM
R V
alue
Pro
posi
tion
The
AM
R V
alue
Pro
posi
tion
Cap
ital
izin
gC
apit
aliz
ing
on N
onon
Non
-- Tra
diti
onal
T
radi
tion
al
Ben
efit
sB
enef
its
Ed
Mal
emez
ian
AM
R &
Dis
trib
utio
n A
MR
& D
istr
ibut
ion
Aut
omat
ion
Sym
posi
umA
utom
atio
n Sy
mpo
sium
UTCTELECOM2004
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Pre
sent
atio
n O
utlin
eP
rese
ntat
ion
Out
line
Ove
rvie
w -
AM
R B
enef
its
◆T
radi
tion
al◆
Non
-Tra
diti
onal
◆Su
gges
ted
$$$
Val
ues
Ben
efit
Cat
egor
ies
◆O
pera
tion
al S
avin
gs◆
Supp
ly S
ide
Savi
ngs
◆N
ew R
even
ue O
ppor
tuni
ties
Show
me
the
mon
ey !
!
-N
T
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Qua
ntif
iabl
e B
enef
its
Qua
ntif
iabl
e B
enef
its
--H
ard
Dol
lars
Har
d D
olla
rs
Red
uced
exp
ense
s
Avo
ided
loss
esM
ore
effe
ctiv
e pl
anni
ng
Red
ucti
on in
cap
ital
exp
endi
ture
s
New
rev
enue
opp
ortu
niti
es
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Inta
ngib
le B
enef
its
Inta
ngib
le B
enef
its
--So
ft D
olla
rsSo
ft D
olla
rs
Cus
tom
er s
ervi
ce b
enef
its
Impr
oved
rel
atio
ns w
ith
regu
lato
rsE
nhan
cem
ent
of y
our
“bra
nd”
Stra
tegi
c be
nefi
ts
We
real
ly w
on’t
go
into
the
se t
oday
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Red
ucti
on in
man
ual m
eter
rea
ding
cos
ts◆
Thi
s is
alw
ays
the
big
trad
itio
nal b
enef
it o
f an
A
MR
bus
ines
s ca
se
◆T
ypic
al s
avin
gs a
re in
the
ran
ge◆
kWh
-kW
met
er -
$0.2
5 to
$1.
50 p
er m
onth
◆L
oad
Pro
file
(L
P)
met
er -
$1.0
0 to
$4.
00 p
er m
onth
◆Sp
ecia
l rea
d -
$10.
00 t
o $5
0.00
per
rea
d
◆T
hese
sav
ings
typ
ical
ly c
over
a t
hird
to
half
the
co
st o
f an
AM
R s
yste
m
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Red
ucti
on in
late
and
est
imat
ed b
illin
g co
sts
◆T
his
is g
ener
ally
a p
rett
y bi
g tr
adit
iona
l ben
efit
◆E
stim
ated
bill
s ge
nera
te q
uest
ions
fro
m
cust
omer
s th
at r
equi
re f
ollo
w-u
p ac
tion
◆A
uti
lity
wit
h m
any
inac
cess
ible
met
ers
will
hav
e a
larg
e pe
rcen
tage
of
esti
mat
ed b
ills
◆A
uti
lity
wit
h ve
ry fe
w in
acce
ssib
le m
eter
s w
ill
still
hav
e a
perc
ent
or t
wo
esti
mat
ed b
ills
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Lat
e an
d es
tim
ated
bill
ing
cost
s -
cont
inue
d◆
Acc
ess
prob
lem
s w
ill in
crea
se w
ith
toda
y’s
heig
hten
ed c
once
rn fo
r se
curi
ty
◆T
ypic
al s
avin
gs a
re in
the
ran
ge◆
Gen
erat
e es
tim
ated
bill
-$0
.50
to $
5.00
per
bill
◆C
are
cent
er c
all -
$1.0
0 to
$10
.00
per
call
◆F
ollo
w-u
p in
vest
igat
ion
-$5
.00
to $
75.0
0 pe
r ca
ll◆
Re-
bill
acco
unt
-$5
.00
to $
25.0
0 pe
r bi
ll◆
Rev
enue
lost
to
floa
t -
$0.0
5 to
$2.
00
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Impr
oved
met
er a
ccur
acy
-N
T◆
Rep
lace
men
t or
rec
alib
rati
on o
f al
l uti
lity
met
ers
in a
ful
l AM
R d
eplo
ymen
t w
ill b
ring
all
met
ers
very
clo
se t
o 10
0% a
vera
ge a
ccur
acy
◆O
lder
, ele
ctro
-mec
hani
cal m
eter
s te
nd t
o ru
n sl
ight
ly s
low
-th
e ty
pica
l ave
rage
% e
rror
is
betw
een
0.05
% a
nd 0
.20%
slo
w
◆P
icki
ng u
p 0.
1% o
f $1
B o
f re
venu
e is
$1M
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Red
uced
met
er m
aint
enan
ce e
xpen
se -
NT
◆R
epla
cem
ent
or r
ecal
ibra
tion
of
all u
tilit
y m
eter
s
w /
AM
R w
ill e
limin
ate
thos
e th
at w
ould
nor
mal
ly
have
bee
n re
tire
d in
the
next
10
-15
yea
rs
◆R
epla
cem
ent
or r
ecal
ibra
tion
of
all m
eter
s w
ill
redu
ce n
umbe
r of
met
er f
ailu
res
& b
illin
g er
rors
◆D
epen
ding
on
the
num
ber
and
spec
ific
s of
the
ut
ility
’s m
eter
pop
ulat
ion,
thi
s co
uld
be te
ns o
f th
ousa
nds
of m
eter
s pe
r ye
ar, o
r m
ore
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Red
uced
ele
ctro
nic
met
er r
eadi
ng e
quip
men
t ex
pens
e -
NT
◆D
eplo
ymen
t of
an
AM
R s
yste
m w
ill v
irtu
ally
el
imin
ate
the
pres
ent
met
er r
eadi
ng h
andh
eld
devi
ces
and
asso
ciat
ed s
yste
ms
in u
se a
t th
e ut
ility
◆F
utur
e m
aint
enan
ce o
f th
ese
devi
ces
and
syst
ems
will
be
sign
ific
antl
y re
duce
d or
elim
inat
ed◆
The
nee
d to
upg
rade
thi
s eq
uipm
ent
ever
y fe
w
year
sw
ill b
e el
imin
ated
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Loa
d P
rofi
le M
eter
s -
Red
uced
tel
epho
ne li
ne
and
wir
eles
s ex
pens
e -
NT
◆D
eplo
ymen
t of
an
AM
R s
yste
m w
ill v
irtu
ally
el
imin
ate
the
rem
ote
com
mun
icat
ions
exp
ense
for
te
leph
one
lines
and
exi
stin
g ce
llpho
nes
and
othe
r w
irel
ess
devi
ces
◆L
oad
prof
ile m
eter
s ar
e ge
nera
lly r
equi
red
for
larg
e C
omm
erci
al I
ndus
tria
l cus
tom
ers
and
for
load
res
earc
h pu
rpos
es
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Loa
d P
rofi
le M
eter
exp
ense
-co
ntin
ued
◆T
elep
hone
line
s ty
pica
lly c
ost
$30
to $
50 p
er
mon
th p
er L
P c
usto
mer
◆W
irel
ess
airt
ime
typi
cally
cos
ts $
10 t
o $5
0 pe
r m
onth
per
LP
met
er◆
Tel
epho
ne li
ne a
nd w
irel
ess
devi
ce m
aint
enan
ce is
el
imin
ated
-ty
pica
lly $
100
to $
200
per
prob
lem
◆T
he c
ost
of n
ew t
elep
hone
line
s an
d w
irel
ess
devi
ces
is e
limin
ated
-ty
pica
lly $
100
-$5
00 e
ach
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Pow
er O
utag
e an
d P
ower
Qua
lity
Mon
itor
ing
savi
ngs
-N
TH
*◆
Red
ucti
on in
cal
ls t
o ca
re c
ente
r ◆
Tro
uble
dis
patc
h sa
ving
s
◆T
roub
le in
vest
igat
ion
cost
s -
incl
udes
vol
tage
◆
Res
tora
tion
fol
low
-up
◆Im
prov
emen
t in
rel
iabi
lity
indi
ces
*NT
H d
enot
es N
on-T
radi
tiona
l Hug
e
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Out
age
and
PQ
-C
are
cent
er c
all r
educ
tion
-N
T◆
AM
R w
ith
real
-tim
e or
nea
r re
al-t
ime
com
mun
icat
ion
prov
ides
the
mea
ns t
o no
tify
the
ut
ility
of
outa
ges
and
PQ
pro
blem
s be
fore
the
cu
stom
er f
eels
the
nee
d to
cal
l the
uti
lity
◆C
alls
to
the
care
cen
ter
will
be
redu
ced
◆C
are
cent
er c
alls
typ
ical
ly c
ost
$1.0
0 to
$10
.00
per
call
to h
andl
e
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Out
age
and
PQ
-T
roub
le d
ispa
tch
savi
ngs
-N
T◆
AM
R w
ith
real
-tim
e or
nea
r re
al-t
ime
com
mun
icat
ion
prov
ides
the
mea
ns t
o ve
rify
the
pr
oble
m t
o be
rea
l bef
ore
gene
rati
ng a
tro
uble
ti
cket
and
sen
ding
it t
o th
e tr
oubl
e di
spat
cher
◆C
alls
han
dled
by
disp
atch
will
be
redu
ced
◆T
icke
ts t
ypic
ally
cos
t $0
.50
to $
10.0
0 pe
r ca
ll to
ha
ndle
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Out
age
and
PQ
-In
vest
igat
ion
savi
ngs
-N
TH
◆A
MR
wit
h re
al-t
ime
or n
ear
real
-tim
e co
mm
unic
atio
n pr
ovid
es t
he m
eans
to
veri
fy t
he
prob
lem
to
be r
eal b
efor
e se
ndin
g a
trou
ble
tick
et
to t
he f
ield
for
inve
stig
atio
n◆
Out
ages
can
be
mor
e pr
ecis
ely
defi
ned
◆In
vest
igat
ors
can
be s
ent
dire
ctly
to
the
prop
er
loca
tion
to
effe
ct t
he m
ost
spee
dy s
ervi
ce
rest
orat
ion
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Out
age
and
PQ
-In
vest
igat
ion
savi
ngs
-co
ntin
ued
◆V
olta
ge a
nd P
Q p
robl
ems
can
be d
iagn
osed
re
mot
ely
◆C
alls
inve
stig
ated
in t
he f
ield
will
be
redu
ced
◆T
roub
le t
icke
ts t
ypic
ally
cos
t $2
5 to
$15
0 pe
r ti
cket
to
inve
stig
ate
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Out
age
and
PQ
-R
esto
rati
on f
ollo
w-u
p sa
ving
s -
NT
H◆
AM
R w
ith
real
-tim
e or
nea
r re
al-t
ime
com
mun
icat
ion
prov
ides
the
mea
ns t
o ve
rify
tha
t al
l cus
tom
ers
are
back
in s
ervi
ce b
efor
e cl
osin
g ou
t th
e tr
oubl
e ti
cket
◆A
ll cu
stom
ers
can
be c
heck
ed t
o ha
ve p
rope
r se
rvic
e be
fore
the
tro
uble
man
or
fiel
d cr
ew le
aves
th
e ar
ea
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Out
age
and
PQ
-R
esto
rati
on f
ollo
w-u
p sa
ving
s -
cont
inue
d◆
Can
be
done
rem
otel
y vs
. vis
itin
g ea
ch c
usto
mer
◆T
ypic
al s
avin
gs o
f $5
to
$10
per
cust
omer
eff
ecte
d
◆St
ragg
lers
, or
thos
e in
adve
rten
tly
over
look
ed, w
ill
be e
limin
ated
◆A
ver
y em
barr
assi
ng s
itua
tion
will
go
away
◆E
limin
ates
ret
urn
visi
t at
$25
to
$150
per
tic
ket
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Out
age
and
PQ
-Im
prov
emen
t in
Rel
iabi
lity
Indi
ces
-N
TH
◆A
MR
wit
h re
al-t
ime
or n
ear
real
-tim
e co
mm
unic
atio
n pr
ovid
es t
he m
eans
to
redu
ce
outa
ge d
urat
ion
by s
peed
ing
up t
he w
hole
out
age
dete
ctio
n, in
vest
igat
ion
and
rest
orat
ion
proc
ess
◆R
educ
ed o
utag
e du
rati
on im
prov
es r
elia
bilit
y in
dice
s su
ch a
s SA
IDI,
CA
IDI,
ASA
I, a
nd o
ther
s
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Out
age
and
PQ
-R
elia
bilit
y In
dice
s -
cont
inue
d◆
Impr
oved
rel
iabi
lity
indi
ces
save
mai
nten
ance
and
re
stor
atio
n $$
$ -
one
can
achi
eve
redu
ced
outa
ge
dura
tion
thr
ough
bru
te f
orce
(m
ore
crew
s on
du
ty, s
hotg
un f
acili
ty u
pgra
des,
etc
.) o
r by
fas
ter
outa
ge d
etec
tion
, inv
esti
gati
on &
res
tora
tion
◆Im
prov
ed r
elia
bilit
y in
dice
s ca
n br
ing
in b
ig $
$$
wit
h P
erfo
rman
ce B
ased
Rat
es a
nd r
elat
ed
regu
lato
ry p
rogr
ams
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Red
uced
Loa
d R
esea
rch
expe
nse
-N
T◆
Dep
loym
ent
of a
n A
MR
sys
tem
wit
h lo
ad p
rofi
le
capa
bilit
y w
ill e
limin
ate
the
need
for
sep
arat
e lo
ad r
esea
rch
equi
pmen
t at
the
uti
lity
◆St
anda
lone
load
pro
file
met
ers
and
asso
ciat
ed
inst
alla
tion
pro
blem
s w
ill b
e el
imin
ated
◆T
ypic
al lo
ad r
esea
rch
equi
pmen
t co
sts
$300
to
$2,0
00 p
er y
ear
to in
stal
l, m
aint
ain,
and
obt
ain
prof
ile d
ata
from
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Red
ucti
on in
Cur
rent
Div
ersi
on lo
sses
◆
Dep
loym
ent
of a
n A
MR
sys
tem
is a
tw
o-ed
ged
swor
d w
ith
resp
ect
to c
urre
nt d
iver
sion
and
re
late
d th
eft
of s
ervi
ce a
ctiv
itie
s◆
Met
er r
eade
rs a
re n
o lo
nger
the
“ey
es”
look
ing
for
curr
ent
dive
rsio
n ev
ery
mon
th◆
AM
R c
an p
rovi
de e
xcel
lent
cap
abili
ties
to
dete
ct
cert
ain
type
s of
tam
peri
ng◆
AM
R a
lone
is le
ss e
ffec
tive
at
dete
ctin
g ot
her
type
s of
ta
mpe
ring
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Red
ucti
on in
Cur
rent
Div
ersi
on -
cont
inue
d ◆
Syst
ems
to p
roce
ss a
nd f
ilter
tam
per
data
are
re
quir
ed t
o m
ake
prac
tica
l use
of
AM
R t
ampe
r da
ta …
oth
erw
ise,
the
fla
gs k
ill y
ou ..
.◆
Tie
-in
to u
tilit
y C
IS, W
ork
Ord
er, O
utag
e M
anag
emen
t, a
nd r
elat
ed s
yste
ms
◆B
ack
out
outa
ges
and
norm
al “
met
er”
wor
k◆
Loo
k fo
r tr
ends
and
pat
tern
s◆
Com
pare
aga
inst
sim
ilar
cust
omer
s
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Red
ucti
on in
Cur
rent
Div
ersi
on -
cont
inue
d ◆
AM
R w
ith
real
-tim
e or
nea
r re
al-t
ime
com
mun
icat
ion
prov
ides
the
mea
ns t
o qu
ickl
y de
tect
con
sum
ptio
n on
inac
tive
acc
ount
s
◆T
heft
is a
cos
tly
prob
lem
for
uti
litie
s. E
stim
ates
by
EP
RI,
EE
I, a
nd o
ther
s, p
eg t
hese
loss
es in
the
ra
nge
of 0
.5%
to
4.0%
of
annu
al r
even
ue◆
Whe
n do
ne p
rope
rly,
AM
R c
an h
elp
redu
ce t
hese
lo
sses
. T
he s
avin
gs c
an b
e hu
ge.
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Red
ucti
on in
Cur
rent
Div
ersi
on -
cont
inue
d ◆
A f
ull A
MR
dep
loym
ent
prov
ides
the
opp
ortu
nity
to
insp
ect,
find
, and
cor
rect
tam
peri
ng th
at h
as
been
in p
lace
for
a lo
ng t
ime
-10
0% in
spec
tion
◆T
o be
eff
ecti
ve, A
MR
inst
alle
rs m
ust
be◆
Pro
vide
d w
ith
prop
er t
rain
ing
◆P
rovi
ded
wit
h su
ffic
ient
ince
ntiv
e to
tak
e th
e ti
me
requ
ired
to
find
and
rep
ort
the
tam
peri
ng
◆T
ampe
ring
aro
und
2% h
as b
een
repo
rted
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Red
uced
Con
nect
-Dis
conn
ect
expe
nses
-N
TH
◆A
MR
sys
tem
s w
ith
real
-tim
e or
nea
r re
al-t
ime
com
mun
icat
ion
prov
ide
the
mea
ns t
o do
rem
ote
conn
ect-
disc
onne
ct (
C&
D)
◆T
arge
t cu
stom
er g
roup
incl
udes
apa
rtm
ent,
co
llege
, pay
men
t ch
alle
nged
, and
gen
eral
ly
tran
sien
t cu
stom
ers
◆B
usin
ess
case
is h
ighl
y de
pend
ent
on u
tilit
y po
licie
s an
d co
st.
The
sav
ings
can
be
huge
.
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
Ope
rati
onal
Sav
ings
Red
uced
Col
lect
ions
exp
ense
s -
NT
H◆
AM
R s
yste
ms
wit
h re
al-t
ime
or n
ear
real
-tim
e co
mm
unic
atio
n pr
ovid
es t
he m
eans
to
offe
r pr
e-pa
ymen
t se
rvic
e
◆P
re-p
aym
ent
can
be d
one
rem
otel
y, w
itho
ut
requ
irin
g lo
cal s
mar
tcar
d or
tok
en r
eade
rs◆
Tar
get
cust
omer
gro
up is
sim
ilar
to t
hat
of C
&D
◆B
usin
ess
case
is h
ighl
y de
pend
ent
on u
tilit
y po
licie
s an
d co
st.
The
sav
ings
can
be
huge
.
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Supp
ly S
ide
Savi
ngs
Supp
ly S
ide
Savi
ngs
Dis
trib
utio
n P
lann
ing
Savi
ngs
-N
TH
◆A
MR
sys
tem
s al
low
the
uti
lity
to c
olle
ct d
etai
led
cons
umpt
ion
and
dem
and
data
on
ever
y cu
stom
er
and
dist
ribu
tion
dev
ice
serv
ing
that
cus
tom
er◆
Oft
en, c
an b
e da
ily o
r ho
urly
dat
a◆
Can
be
hist
oric
al, c
over
ing
a lo
ng p
erio
d of
tim
e◆
Can
be
sim
ulta
neou
s to
cap
ture
coi
ncid
ent
dem
and
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Supp
ly S
ide
Savi
ngs
Supp
ly S
ide
Savi
ngs
Dis
trib
utio
n P
lann
ing
Savi
ngs
-co
ntin
ued
◆D
istr
ibut
ion
plan
ning
pro
cess
es o
ften
incl
ude
◆C
usto
mer
gro
wth
◆O
verl
oade
d or
impr
oper
ly s
ized
equ
ipm
ent
◆D
esig
n ch
ange
s -
Rev
ised
sta
ndar
ds◆
Iden
tifi
ed r
elia
bilit
y pr
oble
ms
◆P
roac
tive
rel
iabi
lity
init
iati
ves
◆P
erfo
rman
ce B
ased
Reg
ulat
ions
◆C
usto
mer
sat
isfa
ctio
n an
d re
tent
ion
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Supp
ly S
ide
Savi
ngs
Supp
ly S
ide
Savi
ngs
Dis
trib
utio
n P
lann
ing
Savi
ngs
-co
ntin
ued
◆B
ette
r da
ta p
rovi
des
for
bett
er, m
ore
effe
ctiv
e pl
anni
ng, a
nd b
ette
r ut
iliza
tion
of
reso
urce
s
◆P
olic
ies,
pra
ctic
es, s
tand
ards
, and
mod
els
can
be
fine
-tun
ed t
o be
tter
ref
lect
rea
lity
◆Sm
all i
mpr
ovem
ent t
o th
e pl
anni
ng p
roce
ss
resu
lts
in h
uge
savi
ngs
◆A
n im
prov
emen
t of
1.0
% o
n a
dist
ribu
tion
bu
dget
of
$200
M is
$2.
0M
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Supp
ly S
ide
Savi
ngs
Supp
ly S
ide
Savi
ngs
Tra
nsm
issi
on P
lann
ing
Savi
ngs
-N
TH
◆A
MR
sys
tem
s al
low
the
uti
lity
to c
olle
ct d
etai
led
cons
umpt
ion
and
dem
and
data
on
ever
y cu
stom
er
up t
hrou
gh t
he t
rans
mis
sion
sys
tem
◆T
rans
mis
sion
pla
nnin
g pr
oces
ses
and
bene
fits
are
si
mila
r to
tho
se d
iscu
ssed
for
dis
trib
utio
n◆
An
impr
ovem
ent
of 1
.0%
on
a tr
ansm
issi
on
budg
et o
f $1
50M
is $
1.5M
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Supp
ly S
ide
Savi
ngs
Supp
ly S
ide
Savi
ngs
Gen
erat
ion
Exp
ansi
on S
avin
gs -
NT
H◆
AM
R s
yste
ms
allo
w t
he u
tilit
y to
col
lect
det
aile
d co
nsum
ptio
n an
d de
man
d da
ta o
n ev
ery
cust
omer
up
thr
ough
the
gen
erat
ing
syst
em
◆G
ener
atio
n ex
pans
ion
proc
esse
s an
d be
nefi
ts a
re
sim
ilar
to t
hose
dis
cuss
ed f
or d
istr
ibut
ion
◆A
n im
prov
emen
t of
1.0
% o
n a
gene
rati
on b
udge
t of
$25
0M is
$2.
5M
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Supp
ly S
ide
Savi
ngs
Supp
ly S
ide
Savi
ngs
Loa
d F
orec
asti
ng S
avin
gs -
NT
H◆
AM
R s
yste
ms
allo
w t
he u
tilit
y to
col
lect
det
aile
d co
nsum
ptio
n an
d de
man
d da
ta o
n ev
ery
cust
omer
ov
er a
long
per
iod
of t
ime
◆G
ood,
det
aile
d hi
stor
ical
dat
a, c
oupl
ed w
ith
near
re
al-t
ime
info
rmat
ion,
pro
vide
s fo
r be
tter
load
fo
reca
sts,
the
reby
red
ucin
g th
e th
e m
is-m
atch
be
twee
n su
pply
com
mit
men
ts a
nd d
eman
d re
quir
emen
ts
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Supp
ly S
ide
Savi
ngs
Supp
ly S
ide
Savi
ngs
Loa
d F
orec
asti
ng S
avin
gs -
NT
H◆
Smal
l im
prov
emen
ts in
for
ecas
ting
acc
urac
y ca
n re
sult
in v
ery
larg
e sa
ving
s, e
spec
ially
dur
ing
tim
es o
f ex
trem
e en
ergy
pri
ces
◆A
red
ucti
on o
f 1.
0% o
n a
utili
ty’s
spo
t m
arke
t po
wer
pur
chas
es c
an e
asily
tra
nsla
te t
o sa
ving
s of
$5
00K
to
seve
ral m
illio
n $$
$
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Supp
ly S
ide
Savi
ngs
Supp
ly S
ide
Savi
ngs
Dem
and-
Res
pons
e Sa
ving
s -
NT
H◆
AM
R w
ith
real
-tim
e or
nea
r re
al-t
ime
com
mun
icat
ion
prov
ides
the
mea
ns t
o en
able
ef
fect
ive
dem
and
resp
onse
pro
gram
s
◆B
rait
hwai
t,F
aruq
ui,H
irst
, Kir
by, M
arcu
s an
d ot
hers
, in
seve
ral p
aper
s on
the
Cal
ifor
nia
Exp
erie
nce
of e
arly
200
1, d
escr
ibe,
tha
t du
ring
pe
riod
s of
pea
k de
man
d, a
1 p
erce
nt r
educ
tion
in
dem
and
will
cau
se p
rice
s to
dro
p by
10
perc
ent
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Supp
ly S
ide
Savi
ngs
Supp
ly S
ide
Savi
ngs
Dem
and-
Res
pons
e Sa
ving
s -
cont
inue
d ◆
Rep
orts
issu
ed in
New
Yor
k St
ate
in 2
000,
and
in
Cal
ifor
nia
in 2
001,
cal
cula
te s
avin
gs o
f $4
00K
per
M
W r
educ
ed d
urin
g ti
mes
of
extr
eme
pric
es
◆A
MR
inst
alle
d on
all
cust
omer
s pr
ovid
es g
reat
fl
exib
ility
in d
esig
ning
eff
ecti
ve d
eman
d-re
spon
se
prog
ram
s. G
ood
exam
ples
are
◆R
esid
enti
al -
Pug
et S
ound
Ene
rgy
◆C
omm
erci
al-I
ndus
tria
l -Se
vera
l Cal
ifor
nia
utili
ties
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Supp
ly S
ide
Savi
ngs
Supp
ly S
ide
Savi
ngs
Dem
and-
Res
pons
e Sa
ving
s -
cont
inue
d ◆
The
und
erly
ing
two-
way
com
mun
icat
ions
ne
twor
k us
ed f
or r
eal t
ime
or n
ear-
real
tim
e A
MR
als
o en
able
s di
rect
load
con
trol
pro
gram
s◆
Sim
pler
tha
n pu
re d
eman
d-re
spon
se◆
Les
s co
stly
tha
n pu
re d
eman
d-re
spon
se◆
Exa
mpl
e -
Flo
rida
Pow
er &
Lig
ht’s
On
Cal
l, R
esid
enti
al L
oad
Man
agem
ent
Pro
gram
-80
0,00
0 cu
stom
ers,
100
0 M
W, w
orki
ng w
ell f
or 1
5 ye
ars
-D
irec
t co
ntro
l of
AC
, hea
t, w
ater
hea
t &
poo
l pum
ps
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
New
Rev
enue
Opp
ortu
niti
esN
ew R
even
ue O
ppor
tuni
ties
Pow
er Q
ualit
y M
onit
orin
g an
d P
ower
Out
age
Not
ific
atio
n Se
rvic
es -
NT
◆So
me
AM
R s
yste
ms
prov
ide
the
capa
bilit
y to
de
tect
and
rep
ort
Pow
er Q
ualit
y an
d P
ower
O
utag
e pr
oble
ms
in r
eal-
tim
e, w
hile
the
pro
blem
is
sti
ll in
eff
ect
◆P
ower
Out
age
◆M
omen
tary
inte
rrup
tion
◆H
igh
or lo
w v
olta
ge
◆Sa
gs &
sw
ells
◆V
olta
ge I
mba
lanc
e◆
Har
mon
ics
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
New
Rev
enue
Opp
ortu
niti
esN
ew R
even
ue O
ppor
tuni
ties
Pow
er Q
ualit
y &
Pow
er O
utag
e -
cont
inue
d ◆
Upo
n re
ceip
t of
PQ
and
out
age
calls
, the
uti
lity
can
offe
r se
vera
l “pr
emiu
m”
serv
ices
◆D
igit
al m
essa
ge -
Cus
tom
er n
otif
icat
ion
via
page
r,
cellp
hone
, fax
, and
em
ail,
wit
h th
e de
tails
of
the
prob
lem
◆A
utom
ated
gen
erat
ion
of t
roub
le t
icke
ts
◆C
usto
mer
s ar
e w
illin
g to
pay
$25
to
$100
per
m
onth
per
met
er f
or t
hese
ser
vice
s
* Fu
lly a
utom
ated
pr
oces
s ta
kes
only
a
few
min
utes
!!
Trou
ble
Offi
ce (T
CM
S) a
utom
atic
ally
rece
ives
tr
oubl
e ca
ll an
d di
spat
ches
trou
blem
an.
FPL
inve
stig
ates
and
gets
pro
blem
cor
rect
ed
TMS
Mas
ter S
tatio
n re
ceiv
es m
essa
ge a
nd
impl
emen
ts p
rese
tno
tific
atio
n pl
an
Smar
t Met
erre
cord
s co
nditi
onan
d re
port
s
Page
s FP
L A
ccou
ntRe
p an
d C
usto
mer
Send
s fa
x/e-
mai
lFP
L an
d C
usto
mer
Send
s m
essa
ge
to F
PL p
erso
nnel
an
d C
usto
mer
Out
age
or P
Q
even
t occ
urs
!!
Aut
omat
ed F
PL O
utag
eA
utom
ated
FPL
Out
age
and
PQ E
vent
Rep
ortin
g Sy
stem
and
PQ E
vent
Rep
ortin
g Sy
stem
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
New
Rev
enue
Opp
ortu
niti
esN
ew R
even
ue O
ppor
tuni
ties
kW D
eman
d M
onit
orin
g an
d kW
Thr
esho
ld
Not
ific
atio
n Se
rvic
es -
NT
◆So
me
AM
R s
yste
ms
prov
ide
the
capa
bilit
y to
de
tect
and
rep
ort
kW d
eman
d re
adin
gs a
nd k
W
thre
shol
d al
erts
in r
eal-
tim
e
◆D
igit
al m
essa
ge -
Cus
tom
er n
otif
icat
ion
via
page
r,ce
llpho
ne, f
ax, a
nd e
mai
l◆
Cus
tom
ers
are
will
ing
to p
ay $
10 t
o $1
00 p
er
mon
th p
er m
eter
for
the
se s
ervi
ces
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
New
Rev
enue
Opp
ortu
niti
esN
ew R
even
ue O
ppor
tuni
ties
Loa
d P
rofi
le D
ata
Serv
ices
on
the
Inte
rnet
◆
AM
R s
yste
ms
prov
ide
the
capa
bilit
y to
col
lect
an
d di
spla
y lo
ad p
rofi
le d
ata
via
the
inte
rnet
◆In
nea
r re
al-t
ime
◆T
he n
ext
day
◆M
onth
ly
◆C
usto
mer
s ar
e w
illin
g to
pay
$10
to
$100
per
m
onth
per
acc
ount
for
the
se s
ervi
ces
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Ope
rati
onal
Sav
ings
O
pera
tion
al S
avin
gs --
Sum
mar
ySu
mm
ary
◆M
eter
Rea
ding
◆E
stim
ated
Bill
s
◆M
eter
acc
urac
y-N
T
◆M
eter
mai
nten
ance
-NT
◆E
MR
equ
ipm
ent-
NT
◆L
P c
omm
unic
atio
ns-N
T
◆O
utag
e ca
re c
ente
r-N
T
◆O
utag
e di
spat
ch-N
T
◆O
utag
e in
vest
igat
ion-
NT
H
◆O
utag
e fo
llow
-up-
NT
H
◆R
elia
bilit
y in
dice
s-N
TH
◆L
oad
rese
arch
-NT
◆C
urre
nt d
iver
sion
◆C
&D
-NT
H
◆C
olle
ctio
ns-N
TH
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Supp
ly S
ide
Savi
ngs
Supp
ly S
ide
Savi
ngs
--Su
mm
ary
Sum
mar
y
◆D
istr
ibut
ion
Pla
nnin
g-N
TH
◆T
rans
mis
sion
Pla
nnin
g-N
TH
◆G
ener
atio
n E
xpan
sion
-NT
H◆
Loa
d F
orec
asti
ng-N
TH
◆D
eman
d-R
espo
nse-
NT
H
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
New
Rev
enue
Opp
ortu
niti
es
New
Rev
enue
Opp
ortu
niti
es --
Sum
mar
ySu
mm
ary
◆P
ower
Qua
lity
Mon
itor
ing-
NT
◆P
ower
Out
age
Not
ific
atio
n-N
T
◆kW
Dem
and
Mon
itor
ing-
NT
◆kW
Thr
esho
ld A
lert
s-N
T◆
Loa
d P
rofi
le D
ata
Serv
ices
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Con
clus
ions
Con
clus
ions
The
re a
re m
any
bene
fits
tha
t br
ing
valu
e to
an
AM
R b
usin
ess
case
Con
side
r ca
refu
lly t
hose
tha
t ar
e tr
adit
iona
l, as
th
ey w
ill a
lway
s co
ntri
bute
a s
igni
fica
nt
port
ion
of t
he v
alue
Don
’t o
verl
ook
the
non-
trad
itio
nal o
nes
just
be
caus
e it
is h
ard
to g
et p
eopl
e on
boa
rd t
o do
th
em …
the
y ad
d si
gnif
ican
t va
lue
too
...
AM
R &
Dis
trib
utio
n A
utom
atio
n Sy
mpo
sium
Que
stio
ns ?
???
Que
stio
ns ?
???
◆+1
-772
-286
-983
1◆
Ed@
emal
emez
ian.
com
