* YVR is the international aeronautical designation for Vancouver International Airport. Cell Phone Rentals Cell Phone Rentals Call 604-671-4655 YOUR AIRPORT AND SEA ISLAND COMMUNITY NEWSPAPER • SEPTEMBER 2005 FREE F or 22 years, the Vancouver Airport Chaplaincy (VAC) has reached out to thousands of stranded passengers, refugees, teenage runaways and distraught travellers. In addition to ministering to travellers, VAC has performed weddings, memorial services and “Fear of Flying” counselling for airport staff. Starting this month, VAC will begin an additional ministry: the operation of a Thrift Store in the Airside Centre building near the airport’s South Terminal. The major source of items sold in the store will be acquired from YVR’s Lost and Found department. Where possible, every effort is made by the airport’s Lost and Found staff to contact the owners of items held there. In addition, all articles are held in storage for Chaplain Layne Daggett in the new VAC Thrift Store. ‘Lost’ Items Used To Raise Funds Airport Chapel Opens Thrift Store SEE THRIFT STORE, PAGE 2 Air Canada Provides Rescue Flights For New Orleans Evacuees I n response to a request from the U.S. Department of Homeland Security, Air Canada is participat- ing with U.S. member airlines of the Air Transport Association in a vol- untary airline industry initiative to support rescue and relief operations in the southern U.S. region ravaged by Hurricane Katrina. As part of the disaster relief effort, organized by the Department of Homeland Security, Air Canada will operate shuttle flights on a con- tinuous basis for several days this month to assist in the evacuation of approximately 25,000 residents from New Orleans to the safety of Lackland Air Force Base in San Antonio, Texas. SEE RESCUE FLIGHTS, PAGE 3 YVR Donates Custom-Made Micro-Bus To GF Strong Rehab Centre V ancouver’s GF Strong Rehab Centre has a new, specially designed micro-bus, courtesy of Vancouver International Airport Authority. GF Strong is British Columbia’s largest teaching, research and refer- ral centre for leading rehabilitation care, helping patients who have experienced a sudden debilitating physical disability due to brain injury, spinal cord injury, arthritis, stroke, amputations, or other neuro- muscular disabilities. “This is a very real illustration of how donations from organizations and individuals can make an imme- diate impact on patient care,” said Ron Dumouchelle, president and CEO, VGH & UBC Hospital Foundation. ”Our foundation is grateful to Vancouver International Airport Authority for their contribu- tion to enable transportation and a better quality of life for clients of GF Strong. Major donations like this are vital to provide the bridge between the essential health-care governments can provide and the most advanced care possible.” The Airport Authority supports a number of community and charita- ble causes. As part of the Airport Authority’s goal to make travel more accessible, the $100,000 micro-bus is being used to help with patients’ mobility and re-integration into the community. Recreation therapy staff will use the micro-bus with individuals and small groups to help patients overcome the anxi- ety often associated with a new dis- ability. With its custom interior and hydraulic lift, the vehicle can accommodate up to five large wheelchairs at a time. “We have always recognized the importance of creating accessible terminals for the people we serve, SEE MICRO-BUS, PAGE 2 Larry Berg (far right) president and CEO, Vancouver International Airport Authority, with GF Strong staff and clients at the micro-bus presentation ceremony. YVR Recognized With North American Marketing Campaign Award L ast month, Vancouver Inter- national Airport Authority’s new “YES, WE HAVE EYVR- THING” concession marketing campaign was awarded second place in North America for market- ing campaigns in the Airports Council International-North America (ACI-NA) 2005 Excellence in Marketing and Communications Contest. Denver International Airport received the Overall Award for Excellence. The ACI-NA Excellence in Marketing and Communications Contest recognizes creativity in illus- SEE AWARD, PAGE 2
Transcript
* YVR is the international aeronautical designation for Vancouver International Airport.
Cell Phone Rentals Cell PhoneRentals
Call 604-671-4655
YOUR AIRPORT AND SEA ISLAND COMMUNITY NEWSPAPER • SEPTEMBER 2005F R E E
For 22 years, the Vancouver AirportChaplaincy (VAC) has reached out tothousands of stranded passengers,
refugees, teenage runaways and distraughttravellers. In addition to ministering totravellers, VAC has performed weddings,memorial services and “Fear of Flying”counselling for airport staff.
Starting this month, VAC will begin anadditional ministry: the operation of aThrift Store in the Airside Centre buildingnear the airport’s South Terminal. Themajor source of items sold in the store willbe acquired from YVR’s Lost and Founddepartment.
Where possible, every effort is madeby the airport’s Lost and Found staff tocontact the owners of items held there. Inaddition, all articles are held in storage for
Chaplain Layne Daggett in the new VACThrift Store.
‘Lost’ Items Used To Raise FundsAirport Chapel Opens Thrift Store
SEE THRIFT STORE, PAGE 2
Air Canada Provides Rescue Flights For New Orleans EvacueesIn response to a request from the
U.S. Department of HomelandSecurity, Air Canada is participat-
ing with U.S. member airlines of theAir Transport Association in a vol-untary airline industry initiative tosupport rescue and relief operationsin the southern U.S. region ravagedby Hurricane Katrina.
As part of the disaster relief
effort, organized by the Departmentof Homeland Security, Air Canadawill operate shuttle flights on a con-tinuous basis for several days thismonth to assist in the evacuation ofapproximately 25,000 residentsfrom New Orleans to the safety ofLackland Air Force Base in SanAntonio, Texas.SEE RESCUE FLIGHTS, PAGE 3
YVR Donates Custom-Made Micro-Bus To GF Strong Rehab Centre Vancouver’s GF Strong Rehab
Centre has a new, speciallydesigned micro-bus, courtesy of
Vancouver International AirportAuthority.
GF Strong is British Columbia’slargest teaching, research and refer-ral centre for leading rehabilitationcare, helping patients who haveexperienced a sudden debilitatingphysical disability due to braininjury, spinal cord injury, arthritis,stroke, amputations, or other neuro-muscular disabilities.
“This is a very real illustration ofhow donations from organizationsand individuals can make an imme-diate impact on patient care,” saidRon Dumouchelle, president andCEO, VGH & UBC HospitalFoundation. ”Our foundation isgrateful to Vancouver InternationalAirport Authority for their contribu-tion to enable transportation and abetter quality of life for clients ofGF Strong. Major donations likethis are vital to provide the bridgebetween the essential health-caregovernments can provide and themost advanced care possible.”
The Airport Authority supports anumber of community and charita-ble causes. As part of the Airport
Authority’s goal to make travelmore accessible, the $100,000micro-bus is being used to help withpatients’ mobility and re-integrationinto the community. Recreationtherapy staff will use the micro-buswith individuals and small groupsto help patients overcome the anxi-ety often associated with a new dis-ability. With its custom interior andhydraulic lift, the vehicle canaccommodate up to five largewheelchairs at a time.
“We have always recognized theimportance of creating accessibleterminals for the people we serve,
SEE MICRO-BUS, PAGE 2Larry Berg (far right) president and CEO, Vancouver International Airport Authority,with GF Strong staff and clients at the micro-bus presentation ceremony.
YVR Recognized With North AmericanMarketing Campaign AwardLast month, Vancouver Inter-
national Airport Authority’s new“YES, WE HAVE EYVR-
THING” concession marketingcampaign was awarded secondplace in North America for market-ing campaigns in the AirportsCouncil International-NorthAmerica (ACI-NA) 2005
Excellence in Marketing andCommunications Contest. DenverInternational Airport received theOverall Award for Excellence.
The ACI-NA Excellence inMarketing and CommunicationsContest recognizes creativity in illus-
SEE AWARD, PAGE 2
trating an airport’s message, effective-ness in connecting with audiences, andthe overall scope of an airport’s effortin marketing and public relations. Theaward’s goal is to spotlight the com-mitment and dedication of the winningairport’s accomplishments in market-ing and communications.
One of 54 airports and airportauthorities that submitted contestentries, the Airport Authority’s man-date for the campaign was to promoteYVR’s concession program to airportusers. This was accomplished througha variety of targeted media, includingadvertisements in tourist publications,concession brochures, terminal sig-nage, radio commercials and transitadvertising. The airport’s signatureline for the campaign, “YES WEHAVE EYVRTHING,” incorporateda play on the acronym “YVR,” thedesignator for VancouverInternational Airport.
The goals were to increase aware-ness of YVR’s Concession Program, topromote the variety and uniqueness of
concessions offered, to encouragetravellers to arrive early, and toincrease concession sales—all execut-ed in a style that differentiated YVRfrom local malls and other airports.
The marketing campaign was cre-ated and produced by Hangar 18Creative Group, a local design firm,in consultation with VancouverInternational Airport Authority. Amedia buying firm, Genuine Media,
coordinated the media buy.Since the start of the campaign, all
three YVR concession categories—food and beverage, retail and ser-vices—have reported year-to-datesales increases per enplaned passenger.
The Airport Authority’s 2005Customer Satisfaction survey alsoindicates an increase in advertisingawareness for International and U.S.travellers.
2 • S E P T E M B E R 2 0 0 5
Thrift Store, CONTINUED FROM PAGE 1
Richmond Landing54 40 Single Family Homes 1 2 M I N U T E S F R O M Y V R
www.richmondlanding.com
up to two months in the event thattheir rightful owners will claim them.Any unclaimed articles will bereleased to VAC for sale.
“We hope our airport friends willfind some unusual bargains at ourstore,” said Chaplain Layne Daggett.“The proceeds will enable us to raisesome much-needed funds to continueour work of helping people, and weappreciate the support given by the
Airport Authority in releasing Lostand Found items to make operation ofthe Thrift Store possible.”
The store, located at AirsideCentre Unit 314, 5400 Airport RoadSouth in Richmond, will be open onFriday afternoons from noon until 5p.m. For additional information,please call the Chapel at (604) 303-3010, or check the website atwww.yvrchaplain.com.
Kids’ toys, clothing, jewellery and high-tech Palm Pilots—some items still intheir original packaging—are just some of the ‘lost’ items available for sale.
Award, CONTINUED FROM PAGE 1
Micro-Bus, CONTINUED FROM PAGE 1
and we are proud that our efforts inthis area are recognized around theworld,” said Larry Berg, presidentand CEO, Vancouver InternationalAirport Authority, at a presentationceremony in July. “So we aredelighted that we are able to assistGF Strong in providing outstandingcare for their clients.”
YVR’s terminals are outfitted
with a range of amenities includ-ing visual paging, visual firealarms, more TTY (Tele-communications Device for theDeaf) pay telephones than in anyother airport terminal, tactile mapsof the terminal area, Braille letter-ing in elevators and washrooms,and high-contrast pathways inhigh-traffic areas.
The Sikorsky H-3 is a twin engine, all-weather helicopter that is used by theUnited States Navy and forces in many countries around the world. In additionto logistical support and a search-and-rescue capability, the H-3 is used todetect, classify, track and destroy enemy submarines.
Your Airport Community NewspaperSEPTEMBER 2005 ISSUE • VOL. 12 • NO. 11
YVR SKYTALK, the official newspaper of the Vancouver International Airport, is owned and published monthly byWestco Marketing Ltd. for the more than 26,000 people who make up the airport community at YVR. No portion of this
publication may be reproduced in whole or part without the written permission of the publisher.
Printed on Recycled Stock using vegetable based inksPlease recycle this product.
Publisher: Patrick Stewart
Associate Publisher: Joan Stewart
YVR Editorial Liaisons: Jody Holgate, Ralph Eastman
Contributing Writers: Henry Tenby, Peter Kutney, Artie Chumpol,
Kate Forrester
Creative / Production: James Martin
Photography: Henry Tenby, Jim Jorgenson
ASSOCIATIONOF AIRPORT
PUBLICATIONS
P.O. Agreement #1676261
S E P T E M B E R 2 0 0 5 • 3
www.yvr.ca/authori ty /news/skytalk.asp
PRESIDENT’S CORNERBy LARRY BERG, President and Chief Executive Officer
Gateway Strategy Gaining AltitudeAugust is typically the busiest month for us here at
YVR, and this August was no exception. Around80,000 people passed through the airport on ourbusiest day, including cruise ship passengers andsummer vacationers enjoying YVR’s ever-expandinglist of destinations.
Our airport’s reputation as North America’s premierinternational hub for the Pacific Rim is growing quick-ly. We are pleased to welcome leading Australian car-rier Qantas back to YVR. Beginning next June, the air-line will offer thrice weekly flights to Sydney, Australiavia San Francisco, in time for the summer travel andwinter ski seasons. The flights are the first step toestablishing year-round service to Canada, and pro-viding Qantas passengers with unparalleled access toNorth America.
This month I’ll be spending two weeks in Chinaworking with government, airports and airlines to pro-mote YVR and lay the groundwork for increased directservice to a number of Asian destinations. HarmonyAirways has indicated it would like to begin service outof YVR to the southern China city of Guangzhou. Theairline plans to augment its fleet with at least one 171-passenger plane capable of flying to China seven timesa week. Air Canada, too, announced plans to beginVancouver to Guangzhou service in the summer of2007.
We’re also working to provide a direct link betweenVancouver and Delhi, a flight that would take approxi-mately 15 hours.
Of course, we haven’t forgotten about our impor-tant links to the United States. Our aviation marketingdepartment works hard to continuously make moreservices available across North America. Destinationsadded in the past month include the continuation ofdaily year-round service to Atlanta and Salt Lake Cityon Delta Airlines, flights to Las Vegas on America Westincreased to 10 times per week and, beginningDecember 17, daily service to San Diego on AirCanada.
We continue developing and promoting YVRbecause it’s clear that demand for air travel is notslowing down. We expect a record 16.4-million pas-sengers this year, eight million of them international, a4.6 per cent increase from last year. The travel indus-try is recognizing the benefits for B.C. of the burgeon-ing tourism market, especially from China, and ispreparing to accommodate the growth. The CanadianTourism Commission is moving to Vancouver andrecently opened an office in Beijing.
Given the potential for our region, YVR will contin-ue building a premier global gateway connecting theAsia Pacific, North America, Latin America andEurope. With air travel on the rise and connections toChina continuing to open, our strategy is gaining alti-tude. Our geographic location on the great circleroutes and our consistent ranking as one of the top 10airports in the world have made us a natural choice forvisitors to Canada, now from more destinations thanever before.
Rescue Flights, CONTINUED FROM PAGE 1
Since Air Canada received therequest for assistance from the AirTransport Association, of which it is amember, the airline’s employees haveworked around the clock to prepareand dispatch its donated Airbus A321aircraft and voluntary crew for theshuttle service.
The A321 is the largest narrow-body aircraft in the airline’s fleet,capable of carrying up to 166 passen-gers and 5,600 kg of cargo.
“On behalf of the more than30,000 employees of Air Canadaand the entire ACE group of com-panies, I want to express our sad-ness and extend our condolences to
those affected by this terrible cata-strophe,” said Robert Milton, chair-man, president and CEO of ACEAviation Holdings. “Air Canada isproud to represent Canada in thisrelief effort and contribute to helpthose in greatest need, as quickly aspossible.”
In addition, Air Canada hasannounced a partnership with theCanadian Red Cross to help raise fundsto assist people affected by HurricaneKatrina. The airline’s flight attendantshave begun distribution and collectionof Red Cross donation envelopes onflights across its North American net-work in Canada and the U.S.
U.S. Navy Support ContractAwarded To ACROHeliproACROHelipro Global Services Inc.,
a subsidiary of Vector AerospaceCorporation, has been awarded a
contract to perform repair and over-haul services for U.S. Navy H-3 heli-copter main gearboxes. The contractis a US$7.7-million firm fixed-price,indefinite-delivery/indefinite-quanti-ty contract with a total estimatedvalue of more than US$24.8-millionif options are exercised.
ACROHelipro has held U.S. Navycontracts for other H-3 helicopterdynamic components since 2000. In2004, the company was also awardedthe contract to repair and overhaul H-3 helicopter main rotor heads.
“We are absolutely delighted withthis award,” said president and CEOPeter Tierney. “This contract is a sig-nificant addition to our extensive
programs that support Sikorsky H-3/Sea King/S-61 helicopter dynamiccomponents, engines and structuresfor military and commercial cus-tomers worldwide. Our brand new,state-of-the-art transmission teststand will be used as the test facilityfor this program. We are looking for-ward to performing this work for theU.S. Navy.”
ACROHelipro Global ServicesInc. is a world leader in providingfull-service support, including main-tenance, logistics and engineeringservices, for a wide variety of heli-copter types. The hub of the compa-ny’s operations is its 14,678-square-metre state-of-the-art helicoptermaintenance repair and operationfacility at Vancouver InternationalAirport.
Increasing Use Of Technology By Airlines Gives More Power To PassengersEarlier this month, SITA released the
results of its seventh annual AirlineIT Trends Survey. SITA is a leading
provider of global InformationTechnology and Telecommunications(IT&T) solutions to the air transportand related industries, with headquar-ters in Geneva, Switzerland.
SITA’s yearly survey includedresponses from senior IT personnelrepresenting the world’s top 200 air-lines, together with key players incargo, charter and regional markets.
The results paint a picture of anairline industry using technology todeliver a more convenient and enjoy-able experience for passengers.Adoption of customer self-servicebusiness models by airlines is puttingair travellers in control as neverbefore, from the booking stage rightthrough to the in-flight services. Theincreasing ubiquity of the Internet andmobile phones is facilitating much ofthis change.
Survey findings include: • More than 70 per cent of the world’s
airlines now sell tickets through theInternet;
• E-tickets now make up 30 per centof all tickets issued by airlines, upfrom 19 per cent in 2004;
• Sixty per cent of airlines will beusing bar-coded boarding passes bythe end of 2007, giving travellersthe convenience of printing passesout at home or in the office.
This in turn lays the foundation forthe increase in self-service kiosks andremote check-in, which are designedto dramatically speed up the passen-ger experience at airports. Currentlymost dedicated kiosks are for use by asingle airline, but the survey showsthat by the end of 2007, common-usekiosks, which allow travellers tocheck in for multiple airlines fromone kiosk, will be the popular choicefor deployment by airlines. YVR wasa pioneer in this area, introducingcommon-use self-service kiosks in2002.
“Most people want to be in charge,so prefer using self-service options
when available,” said Paul Coby,chairman, SITA Group. “Kiosks, forexample, are still largely in thedomain of large carriers, but as oursurvey illustrates, within the nextcouple of years, nearly 60 per cent ofairlines globally will have deployedthem.”
The survey also highlights othersignificant innovations for passengersthat airlines are pursuing. In particu-lar, boarding passes will move fromusing an old-fashioned magnetic stripto a bar code. This will allow trav-ellers the convenience of printingboarding passes before they arrive atthe airport.
Mobile devices, such as personaldigital assistants (PDAs) and phones,will also be able to receive the board-ing passes electronically, negating theneed for a paper copy.
Apart from having an easier jour-ney to the plane, travellers will alsoincreasingly find they can keep incontact with the ground during theflight. The survey suggests airlines
are starting to acknowledge researchthat indicates the public want to be asconnected at 9,000 metres as they areon the ground. Significantly, around44 per cent of airlines expect to beoffering at least one of the connectionoptions (short message service,Internet access, email, mobile phone)by the end of 2007.
“For a good majority of airlines
and passengers, technology is chang-ing the face of air travel, and is doingso at an exciting pace,” said PeterBuecking, president, SITA Group.“The airline industry is focused onmaking it easier and more hassle freeto fly by giving passengers choices inthe way they plan, book and check infor their flights, as well as how theyspend their time on the plane.”
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Aerospace Industry Profits Projected To RiseBy 77 Per CentThree consecutive years of dou-
ble-digit growth in manufactur-ing shipments, combined with
on-going efforts to control costincreases, are expected to translateinto a 77 per cent increase in prof-its for Canada’s aerospace industryin 2005, according to theConference Board of Canada’srecently released report titledIndustrial Outlook: Canada’sAircraft and Aircraft Parts Industry.
The report forecasts that aero-space industry profit levels willjump from $766-million in 2004 to$1.4-billion in 2005. A rise in pro-duction at key companies such asBombardier, General Electric andPratt & Whitney will lead to higherprofit levels this year and next.Over the medium term, both profitmargins and levels are also forecastto increase.
“The Canadian industrydepends on the health of theworld’s major airlines, and there isreason for cautious optimism in theglobal aviation industry,” saidLouis Thériault, associate director,Industrial Outlook. “Despite ongo-ing turmoil at some U.S. carriersand the high price of oil, restructur-ing in the air transport industry and
strong global economic growthshould mean an improved outlookfor airlines.”
The report details that despitedifficulties facing some of its cus-tomers, Montreal’s Bombardier hasreceived new orders since thebeginning of 2005, and its outlookis brighter for 2006 and over themedium term. Solid corporate prof-its are expected to increase demandfor Bombardier’s business aircraft,a successful market segment for thecompany. Bombardier could alsogain a strong presence in a poten-tially lucrative market with itsplanned new CSeries of larger 110-to 130-seat regional jets scheduledto enter service around 2010.
Not a government departmentor agency, the Conference Board ofCanada is a not-for-profit Canadianorganization that is funded exclu-sively through fees it charges forservices to the private and publicsectors. Its Industrial Outlook:Canada’s Aircraft and AircraftParts Industry is a twice-yearlyeconomic report that provides amedium-term forecast of produc-tion, employment, revenues, costsand profits for the Canadian aero-space industry.
Are you confident in your ability tosave for a long and fulfillingretirement? Your answer can tell a
lot about your ability to achieve yourretirement goals.
A recent study, issued jointly bythe American Savings EducationCouncil and Washington’s EmployeeBenefit Research Institute, asked avariety of behavioural questions to anumber of people close to retirement.Based roughly on their emotionalresponses to the process of saving forretirement, the study found that thesoon-to-be retired could be catego-rized into five broad groups:
PlannersPlanners spend considerable time
thinking about retirement and have aplan to save and invest what theyneed to achieve their retirement goals.They are comfortable with most ele-ments of financial planning and areoptimistic about their financialfutures. Planners are usually analyti-cal in nature and often do their ownfinancial planning, although they mayalso use the services of an advisor.Cautious Savers
Cautious Savers share much incommon with “planners,” but aresomewhat more cautious about thefuture. They are disciplined savers,
but tend to avoid risk with theirinvestments. As a result, their portfo-lio performance often lags in compar-ison with other investors. For exam-ple, current interest rates producevery low rates of return in GuaranteedInvestment Certificates and Bondsthat may be held in the portfolio of aCautious Saver. However, if CautiousSavers save enough funds over time,they will still enjoy a comfortableretirement.Strugglers
For these people, saving for retire-ment is something of a battle, thoughit’s not always clear why. Strugglersare often disciplined savers and spendample time thinking about their finan-cial well-being; however, they lack acoordinated plan to see them intoretirement. Lacking a plan leadsStrugglers to be more anxious thanPlanners and Cautious Savers. TheStrugglers are also more uncertain ofwhat they should do to make thingsright.
In my experience, Strugglers oftendip into their lines of credit or usecredit cards to make luxury item pur-chases at the expense of their savings.Impulsives
Impulsives are profiled as risk-tak-
ers. Fully confident that they willreach their retirement goals, theybuild portfolios filled with aggressiveinvestments and cut back on saving inthe belief that their investments willpick up the slack. This puts them atrisk of a serious financial shortfall inretirement—particularly if they havepoor timing with their investments.Lately, Impulsives have been specu-lating in the real estate investmentworld.Deniers
These people find financial plan-ning distasteful and rarely take thetime to think about their retirementsavings and goals. As a result, fewfeel confident they will attain them.
So, in which of the five groups doyou belong?
If you aren’t a Planner or aCautious Saver, it’s time to talk to afinancial professional. And even ifyou are in either of these groups, youcan benefit from the advice of a pro-fessional advisor. Having a plan is theonly way to ensure your retirementgoal is met.
Peter Kutney is a financial plannerwith Equinox Financial Group inVancouver. He can be reached at
Air Canada Implements ChangesTo Checked Baggage AllowanceAir Canada has announced that it
will standardize its free checkedbaggage allowance and excess
baggage policies for all domestic,transborder and international flights.This new policy comes into effect fortravel booked on or after August 29,2005 for travel on or after October 12,2005.
becomes two bags weighing up to23 kilograms each, changed fromtwo bags weighing up to 32 kilo-grams.
• The maximum allowable weight ofa single checked bag becomes 32
kilograms, changed from 45 kilo-grams.
• Bags weighing between 23 kilo-grams and 32 kilograms will becharged an excess fee of $35 fortravel within North America and$60 for all international travel.
• No changes to the current carry-onbaggage allotment consisting of onecarry-on bag and one personal item.
Changes to the free checked bag-gage policy are part of an ongoingrealignment of Air Canada’s products,services and operational activities.
For details on applicable fees foroversized and additional bags, visitwww.aircanada.com.
Transport Minister Leads Mission To ChinaEarlier this month, Transport
Minister Jean-C. Lapierre led atransportation mission to the
People’s Republic of China. The mis-sion included stops in Beijing,Shanghai and Hong Kong to discussvarious transportation issues, as wellas aviation, marine and intermodaltransportation opportunities.
Lapierre was accompanied by abusiness delegation that included morethan 30 senior executives representingCanadian airports, including theAirport Authority’s Larry Berg, pas-senger and cargo airlines, ports, rail-ways and transportation-related asso-ciations. Also participating in the mis-sion was British Columbia’s Ministerof Transportation, Kevin Falcon.
While in Beijing, Lapierre heldbilateral meetings with his host, the
Minister of the Civil Aviation Authorityof China, on various air transportationissues, as well as other senior Chineseofficials and counterparts.
In Shanghai, Lapierre met withShanghai municipal authorities to dis-cuss transportation issues and openthe Canada-China IntermodalRoundtable.
In Hong Kong, Lapierre met withsenior Chinese officials to discussissues of mutual interest and promoteCanada as the North American gate-way.
This mission was convened in sup-port of the Government of Canadaand Prime Minister Paul Martin’sgoal of encouraging sector-specificmissions, following the PrimeMinister’s trade mission to China inJanuary 2005.
Located centrally on scenic Vancouver Island, the NanaimoAirport is a thriving and modern air transportation gatewaythat offers an extensive range of amenities to the travelling
public and aviation industry.
■We have office space and counter space for airlines■We’re a designated Canadian port of entry so you can do direct
stateside business■We have airside and groundside land available■We’re a not-for-profit entity, ready to work with you and your
Nanaimo AirportThe Gateway to Vancouver IslandNanaimo AirportThe Gateway to Vancouver Island
6 • S E P T E M B E R 2 0 0 5
Hula Lessons Part Of FlightCentre’s Hawaii Training Program
Envy Me IntroducesPrepaid Fast Card
The Envy Me Body Solutions retailcart at YVR has introduced a PrepaidFast Card, ideal for flight crew, fre-
quent flyers and airport staff. The cardallows shoppers on the go to pre-payamounts from as little as $25 to a maxi-mum of $300 for future purchases.
Once a Fast Card is purchased, nocash, credit or debit card is required. Thetotal is noted on the back of the card,allowing customers to keep track of thecard’s balance after each purchase.
The Envy Me Body Solutions retailcart carries naturally made soaps,shower gels, shampoos, conditioners,body lotions, hand creams, skincreams and shaving products for men,women and children. In addition, itsAir Flight Gel product line consists ofunique aromatherapy products to assistin promoting healthy circulation dur-ing long flights.
The Envy Me Body Solutionsretail cart is located post-security inthe International Departures loungenear gate D70. For more information,call (604) 241-3142.
(Back row: left to right) Flight Centre consultants Greg Covell, MichaelO’Sullivan, Shaun Nichol and Kirk Thomas. (Front row: left to right) NicolaMoffitt, Amanda Morrell, specialist coordinator, Christina Aldanese, HawaiiVisitors and Convention Bureau, Kerri Christensen and Wyonetta Ball.
Last month, Flight Centre held itsHawaii specialist training programfor consultants in Western Canada.
Nine graduates of the program repre-senting B.C. and Alberta underwenttwo days of intensive training thatincluded hula lessons at the compa-ny’s Vancouver head office.
The Hawaii Visitors and
Convention Bureau and a selection ofpreferred suppliers were featuredspeakers.
Kerry Christensen from theDeerfoot Flight Centre branch inAlberta received two tickets toHawaii, courtesy of Vancouver-basedHarmony Airways, for achieving thetop score in the final exam.
Post-security, International Departures near Gate D70.
Expect a cup full of cool during this hot summer season!
has arrived atVancouver International Airport!
Expect a cup full of cool during this hot summer season!
Available in Cup, Waffle Cones, Cappuccino
Chillers, Parfaits, andSwirlin’ Shivers.
Located within Pizza Hut and Big Apple BagelsLevel 3 Departures, Domestic Terminal Building.
Craig Air To ProvideTofino/Ucluelet Winter Service
Craig Airuses a BeechKing 100 air-craft for itsscheduledservice fromVancouver toTofino/Ucluelet.
On April 22, Craig Air launchedscheduled air service departingfour days a week to
Tofino/Ucluelet. Today, the airline isoperating seven days a week with twodaily flights from Vancouver.
The airline recently announcedthat its winter schedule, valid untilMarch 2006, will consist of fourflights a week. This is the first time anairline will offer continued winter ser-vice from Vancouver to theTofino/Ucluelet area.
“Sales have been steadily increas-ing by about 60 per cent each monthand we are expecting to double the
number of flights offered by nextsummer,” said Craig Schnell, presi-dent of Craig Air.
Craig Air has announced that it isalso working on partnerships with otherairlines to connect Tofino and Uclueletwith more cities around the world.
Craig Air is a division ofEdmonton-based La Loche Airways.Established in 1988, La Loche Airwaysspecializes in “hot-shot” charters forthe oil and gas sector, Medevac flightsand private aircraft charters.
For more information about Craig Air’sflight schedule, visit www.craigair.com, orcall 1-877-886-3466.
8 • S E P T E M B E R 2 0 0 5
Work is progressing on schedule, as Pacific Blasting continues theremoval of YVR’s ‘Old Control Tower.’
• Dedicated to providing professional and quality demolition services• Industrial, commercial and institutional demolition• Selective structural demolition for seismic upgrades• Selective demolition for renovations, improvements or additions • Multi-storey building removal• Salvage and dismantling• Engineered demolition procedures• Concrete cutting and coring• Controlled blasting & building implosions• Hazardous materials abatement• Site reclamation and remediation• Selective demolition and strip-outs for leasehold improvements
PACIFIC BLASTING & DEMOLITION LTD. IS PROUD TO HAVE BEEN SELECTED BY THEYVR AIRPORT AUTHORITY TO PROVIDE THE
DEMOLITION SERVICES FOR THE REMOVAL OFTHE ‘OLD CONTROL TOWER’ AT VANCOUVER
SEPTEMBER CARA ANNUAL GOLF TOURNAMENT 2005Mayfair Lakes Golf and Country Club, RichmondFriday, September 16Registration at 10:30 a.m.; shot gun start at 12:15p.m.; dinner at the clubhouse at 6:30 p.m.CARA, in partnership with suppliers and sponsors, willhost the tournament in support of the BC Children’sHospital.Cost: $175 for golf and dinner; $65 for dinner anddrinks.Contact Monica Grant at (604) 273-4441.
OCTOBERBC AVIATION COUNCIL 67TH ANNUAL CONFERENCEFairmont Chateau Whistler, WhistlerWednesday, October 19 - Friday, October 21BC Aviation Council (BCAC) hosts the 67th edition of itsannual conference. This year’s theme is aviation andB.C.’s tourism industry. Reservations: ChateauWhistler 1-800-606 8244. Be sure to identify yourselfas a delegate for the BCAC Conference to qualify forthe special conference rate. Cost: Before September 13 (full conference): member$325; non-member $390. After September 13 (fullconference): member $425; non-member $499Further information available at www.bcaviation.org.
Aviation World’s FifthAnniversary Celebration
Last month, Aviation World held itsannual Customer Appreciation Dayopen-house event at its No. 2 road
location, which overlooks YVR’ssouth runway.
Customers were treated to a partyatmosphere as staff members servedfree BBQ hot dogs and hamburgers.The festivities included productdemonstrations, free merchandisedraws and a storewide sale of all mer-chandise. Flight simulator hardwareand software packages were particu-larly popular.
Promoting itself as Vancouver’saviation enthusiast and pilot super-store, Aviation World stocks a widevariety of everything aviation, includ-ing books, collectables, pilot andhobby supplies and clothing.
For more information, visitwww.aviationworld.ca.
Planning is KeyWhether you are doing a flight plan, a maintenance plan, or aservice plan, you know the importance of planning. So call aninvestment professional to review your mutual fund investmentportfolio. We can show you how mutual funds can help you reach
your goals for retirement planning, estate planning, and education planning. CallPeter Kutney today at 604-438-1603.
Read a fund’s prospectus and consult your investment professional before investing.Mutual funds are not guaranteed; their values change frequently, and past performancemay not be repeated. Investors will pay management fees and expenses, may pay com-missions or trailing commissions and may experience a gain or loss.
Mutual Fund DealerInsurance service provider
Sponsored in part by:
Aviation enthusiasts got an earlystart on their Christmas shopping.
Customers enjoy Aviation World’s Free BBQ lunch.
Rushing to catch a flight? Didn’thave time to stop for gas, or buygroceries before heading off?
Gateway Valet & Concierge to therescue!
Winner of “Most InnovativeConcession 2003” by AirportsCouncil International-North America,Gateway Valet & Concierge servestravellers seeking convenience andoutstanding customer service. AtGateway, customers drive up to theterminal to drop off their car, put inany requests they may have, and thenreturn to find their errands completed.Gateway provides a dedicatedconcierge staff and curbside door-to-door service 24 hours a day, sevendays a week.
General manager, Pamal Boyal, isenthusiastic about the service indus-try and the hard-working Gateway
team. He likes Gateway’sfast-paced and ever-changing environmentand enjoys putting “prac-tical ideas into actioninvolving customer ser-vice and staff develop-ment.”
A graduate of BritishColumbia Institute ofTechnology’s OperationManagement program,Pamal began his careerwith Gateway in July2002 when he joined the
company as an operations supervi-sor. Motivated and goal-oriented,he sees his recent promotion to gen-eral manager as “a great beginningto his managerial career.”Passionate about his job, he says,“gaining the knowledge, skills andexpertise to manage an organizationand see it evolve each and everyday is a wonderful and rewardingexperience.”
As general manager, Pamal pro-vides support to the assistant manag-er, the operations supervisor, and 35staff members. He is responsible forrevenue analysis and collection,preparing the operational budget, andmonthly financial reports for seniormanagement. He is also driven tomeet, if not exceed, client and land-lord expectations, develop and main-
As a client-focused organization,Pamal and the Gateway team areworking towards streamlining thecustomer check-in process in order tobe more efficient and customerfriendly. Improvements include aguest name recognition program andaccess to Customs forms for U.S.-bound and international passengers.Gateway customers can also expect tosee staff wearing new vests and largernametags.
In addition to refuelling the car,common guest requests include auto-mobile detailing and arranging body-shop repairs. Gateway employeeshave even picked up dogs from alocal kennel, making sure they werefed and walked by the time theirowner arrived, and bought groceriesfor a passenger arriving on a delayedflight.
Having moved from India toCanada at the age of seven, Pamalgrew up visiting the airport to pick upor drop off guests. As a child, he likedthe airport environment and says thatworking at Gateway and YVR pro-vides “excitement, culture, diversity”and the push to consistently provide“exceptional service today and evenbetter service tomorrow.”
Of all the cars he’s seen, Pamal
says his favourites are Ferraris andLand Rovers.
Hockey fans may also be enviousto learn that the entire Canucks orga-nization—from players through tomanagement—use Gateway for boththeir personal and professional trips.Although there are too many celebri-
ty customers to name, Pamal alsoadmits that famous faces in politics,entertainment and sports havedropped by.
Next time you’re flying throughYVR, drop by Gateway Valet &Concierge and say hello to Pamal andhis team.
S E P T E M B E R 2 0 0 5 • 9
Airport Job TrainingCheck-In/Customer Service Agents At YVR
FREE INFORMATION SESSIONS8 & 22 Sep 2005, 7.00pm Burnaby Central High School
13 Sep, 2005, 7.00 McNeil Sec. School, Richmond.
CLASS START DATES – SEPT. 2005This program is designed to provide you with the skills required to enter this
popular job field as a front-line entry-level Customer Service Agent at theAirline counters. Second language French, Spanish, German, Vietnamese, orKorean an asset. Attend one of the Information Sessions to learn more about
how you can get started in this field.
For Information call:Burnaby Cont. Ed at 604 664 8888Richmond Cont. Ed at 604 668 6123Douglas College, Surrey Campus at 604 588 7772.
Low Interest Rates on allRemaining 2005 Inventory
Grant McDonald(former YVR Air Canada employee)
Sales and Leasing of New and Used Vehicles
Cell: 604-868-5875
YVR PEOPLEBy Kate ForresterMeet Pamal Boyal: The Man Behind The Wheel
Master Angler CelebratesSapphire Anniversary
Manitoba’s Master angler programis North America’s oldest and mostprestigious fishing awards program.Anglers landing a fish of qualifyingsize in one, five or 10 differentspecies receive a Bronze, Silver orGold “Grand Master” badge, respec-tively. To celebrate the hugely suc-cessful program’s 45th anniversary,anglers landing a trophy in 2005 willreceive a special commemorativeMaster Angler pin. Manitoba’s100,000 lakes and 30 qualifyingspecies, including the coveted north-ern pike, lake trout and walleye,attract hundreds of fishing enthusiasts
from around the world. Last yearalone, more than 13,000 trophy fishwere caught on barbless hooks andmore than 90 per cent were released.For information and to order the 2005Fishing and Hunting AdventuresGuide : www. t r ave lman i toba .com/huntfish/master_angler.html.
Royal Canadian Mint Condition
Roughly four out of every 10 peo-ple in the world have spent coinsminted in Winnipeg. The RoyalCanadian Mint, coin producer forCanada and the world, has producedcoins for more than 60 countriesworldwide. Viewing tours run regu-
larly throughout the year. In additionto circulation coins, the Mint designsand manufactures collector coins;gold, silver, and platinum bullioncoins; customized medals, tokens,and trade dollars; and exquisitewatches featuring coin designs. TheMint’s foreign business has generatedabout $500 million dollars in exportrevenue for Canada in 25 years.Contact: Royal Canadian Mint; (204)983-5647; www.mint.ca; [email protected].
The Forks Boutique Hotel & Spa
Attracting more than five millionvisitors each year, the green and cob-blestone expanse of The Forks river-side property has been Winnipeg’smost popular gathering place formore than 6,000 years, when earlyAboriginal peoples gathered wherethe Assiniboine and Red Riversdiverge. Now, Inn at the Forks andRiverstone Spa has opened at theheart of the action within walking dis-tance of the Explore ManitobaCentre, the Children’s Museum, andarea shops and restaurants. Walk theriver walk, rent a canoe or bike, shop,sip a cappuccino, join lively walkingtours, attend an Aboriginal Circle cer-emony, or quaff an ale on an outdoorpatio. The Forks is within walking orboat taxi distance of at least 10 must-see attractions, such as The ManitobaMuseum, which contains a full-size
replica of a 17th-century cargo ship;and St. Boniface, the French Quarter,accessible by Winnipeg’s stunningfootbridge, Esplanade Riel. For spainfo call 1-877-377-4100 or visitwww.innforks.com.
Cast Of Thousands DrawsWildlife Viewers
During spring and fall migrations,birding is a rewarding experience inplaces such as Oak Hammock Marsh,where waterfowl stage in the hun-dreds of thousands. September isprime elk and moose viewing inRiding Mountain National Park. Lessaccessible but no less spectacular arehundreds of thousands of cariboumigrating along northern eskers.Polar bears roam the marine coastlinewaiting for Hudson Bay to freezeevery November. Visit www.travel-manitoba.com for links to companiesspecializing in wildlife tours underthe Great Outdoor Adventure Guide.
Packages for PerusalArt in the Barn Studio QuestLength: 1/2 day - $125 per personInfo: Earth Rhythms; 1-888-301-0030; www.earthrhythms.mb.ca
Art in the Barn Studio Quest offerscountry fine art behind the scenes.This learning adventure combinesoutdoor exploration with artists,Aboriginal teachers, wildlife biolo-gists and photographers in the heart ofRiding Mountain National Park. Thisfour-hour package includes a guide tohelp you navigate, learn the land-scape, and to instruct you with GPSreceivers; all activities, art supplies,and instruction at the Libby Weir stu-dio; wine, cheese and crackers; andsome basic insights into self-expres-sion using found objects and art sup-plies. Call Elkhorn Resort at 1-866-355-4767 to book.
Self-Guided French Quarter TourLength: Two nights - $115 per per-son double occupancyInfo: Ô Tours Inc.; (204) 254-3170;www.otours.net
Experience the home of the largestfrancophone community west of theGreat Lakes. Visit Saint-Boniface,where the language, culture and histo-ry live on. Package includes Saint-Boniface Museum, Theatre in theCemetery presentation of Manitobafounder Louis Riel’s ultimate demise,French restaurant La Vieille Gare cer-tificates, two nights’ accommodationwith continental breakfast and more.
Belly Dancing and CanoeAdventureLength: Friday to Sunday night -$279 per personInfo: Northern Soul; (204) 284-4072; [email protected];www.northernsoul.ca
Dance to the rhythms of MotherNature on this weekend of bellydance instruction and canoe camping.Belly dancer Zaina and the expertguides of Northern Soul have joinedto offer you a hip-shaking weekend ofdancing and paddling in the ancientgranite and blue lakes country of thegorgeous Canadian Shield. Packageincludes belly dance workshops withZaina, certified canoe guide, allmeals, canoes and equipment. Askabout yoga canoe adventures, too.
Rivers West Arts in the WildernessWeekend GetawayLength: Two days - $250 per per-son double occupancyInfo: Lynn Nolden; 1-866-818-9989; [email protected]
Discover southern Manitoba’swild spaces and share in the diversityof unique and interesting galleries,studios and antique shops with Routeson the Red’s new self-directed travelpackage. Explore the natural land-scapes on your way to a craft shop orstudio. Take your crafted memorieshome after an afternoon in a Rakupottery workshop. This packageincludes two nights’ bed-and-break-fast accommodation in Selkirk, Rakupottery workshop, entrance to OakHammock Marsh, dinner for two,self-directed itinerary and provincialpark pass.
Prairie Mountain TrailLength: Six hours; $175 per per-son based on two peopleInfo: Wilderness Now OffroadTours; (204) 539-2592;[email protected];www.wildernessnow.com
Experience the thrill of riding aunique all-terrain vehicle throughManitoba’s challenging landscapes.Hop in your heavy-duty off-road 4 x 4at the scenic town of Swan River inthe heart of the Porcupine and Duckmountains. Prepare yourself for rol-licking backcountry adventure as youjourney off the beaten path on a chal-lenging ride through Manitoba’srolling and lush boreal forests. Thisoutdoor adventure takes you alongsidethe riverbed on a six-hour journeytwisting and turning through hills andvalleys, meadows and woodlands.Package includes driver/guide, equip-ment, lunch and refreshments.
10 • S E P T E M B E R 2 0 0 5
TAKE OUT OR EAT IN AIRPORT SPECIALS
Aero Innat Million Air next to HelijetSUSHI • SASHIMI • TEMPURA • TERIYAKIBURGERS • SANDWICHES
Fast Service Line:(604) 761-2362 D-5455 Airport Rd South (at Million Air next to Helijet)Open 7 Days a Week & Holidays: Mon-Sat 6am-9pm Sun 9am-9pm
*Call Mike for details on in-flight catering and company party (sushi & sandwiches) trays
Tel. 604.261.4878 Open 7 days a week: 10 AM – 8 PM
For cleaner skin and healthier life… Hot Spring Day Spa
8554 Granville St. – 2 min from airport Between W. 69th & 70th Ave. Park in front or at the back
POSITIONSAVAILABLEServisair
GlobeGround hasPermanent P/T
BAGGAGEHANDLERpositions available.
Wage $9.10/hr.Medical & Flight
Benefits. Must holdvalid Class 5 or 7N BC
Drivers Licence.
Please fax or e-mailrésumé to
604-303-4574 Attn. Ramp
yvrhr@globeground_na.com
No phone calls please
PPAARRTT TTIIMMEE CCAARR JJOOCCKKIIEESSVancouver International Airport
We are open 24 hours every day and have openings for the following:1) AM shift - between the hours of 05:00 a.m. to 02:30 p.m.2) PM shift - between the hours of 02:00 p.m. to 11:30 p.m.3) Midnight shifts - between the hours of 10:00 p.m. to 07:00 a.m.The successful candidates will possess the following attributes:s
MUST have a clean driver’s license supported by a current driver’sabstract (obtainable from Dept. of Motor Vehicles at NOCHARGE);
s
Must be available for work any 2 days from Mon. to Sun. with starttime as early as 05:00 a.m., or finish as late as 23:30 p.m.;
s
MUST be able to drive standard transmission type vehicles;s
Good English communication skills, both verbal and written;s
Strong customer awareness skills and experience;s
Team player;s
Safe and responsible driver - with driving experience in varioustypes of vehicles;
s
Excellent attitude in the workplace;s
Class 4 unrestricted license would be an asset.The starting rate of pay during probation is $9.82 per hour, increas-ing to $12.28 per hour.Drop by 6380 Miller Road, Richmond, to complete an applicationprior to 12:00 p.m. Monday, September 19, 2005. Please have allrequired documentation as you may be interviewed when you cometo fill out our application form.
PPLLEEAASSEE,, NNOO PPHHOONNEE CCAALLLLSS..
OFFICE SPACE
SEA ISLAND OFFICE SPACE FOR RENT
• 785 SQ. FT.• 2nd floor office space overlooking
YVR and the coast mountains (ona clear day)
• Private Bathroom & Kitchenette• Private Entrance• $12 per sq. ft. per annum (includes
all taxes, but excludes utilities)
Contact Steve @ 1-800-668-1987 x222
for more info.
EMPLOYMENT OPPORTUNITIES
www.interliningplus.com604-606-1700
TOLL FREE: 1-800-665-3100
Specially for AirlineEmployees, Family & Friends
TRAVEL SERVICES
COMPUTER SERVICES
We Specialize in:
REPAIRS,UPGRADES,
NETWORKING &CONSULTING.
Located at the corner of No. 1 Road & Steveston Hwy.#130-3900 Steveston Hwy., Richmond, BCPhone: (604) 241-4000Email: [email protected] • Shop Online: totalpackage.ca
On any in-stock 2005 model
Lease and finance offers are from Honda Canada Finance Inc., on approved credit. *We make your first two lease or purchase payments to a maximum of $500.00 on select in-stock 2005 Civics and Elements; $750.00 on 2005 CR-Vs and Odysseys; $1,000.00 onselect 2005 Accords; $1,500.00 on 2005 Pilots and S2000s. †1.9% purchase financing is available on select in-stock 2005 Civics for up to 60 months, and Pilots for up to 36 months. Finance example: $20,000.00 at 1.9% per annum equals $349.68 per month basedon a 60-month term ($571.98 per month based on a 36-month term). C.O.B. is $980.80 ($591.28) for a total of $20,980.80 ($20,591.28). Dealer may sell for less. */†Offers valid through September 30th, 2005 at participating dealers only. ∆Does not include AccordHybrid. Offer subject to change by manufacturer at any time. Not combinable with any other promotion. See participating dealer for details.①Recent university or college graduates may be eligible for an allowance of up to $750.00 on certain models. See dealer fordetails.
