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© 2007 Brandon Hall Research QUICK JUMP LINKS: Tracker.Net (Platte Canyon Multimedia Software Corp.) Version #: 3 Administrative interface for this system: Assigning a course to a student. How to interpret the information in this profile: Rather than simply asking vendors whether their system has specific features, we asked vendors to be much more specific about how features are provided in their learning management systems. In many places in this profile, you will see the terms Automatic, Semi-
Transcript

© 2007 Brandon Hall Research

QUICK JUMP LINKS: Tracker.Net (Platte Canyon Multimedia Software Corp.)

Version #: 3

Administrative interface for this system: Assigning a course to a student.

How to interpret the information in this profile:

Rather than simply asking vendors whether their system has specific features, we asked vendors to be much more specific about how features are provided in their learning management systems. In many places in this profile, you will see the terms Automatic, Semi-automatic, Semi-custom, Custom, NA, and third-party add-on listed next to a feature. Here are the definitions of what these terms mean:

Automatic: Built-in, out-of-the-box functionality that can be simply switched on and ready to be used.

Semi-automatic: The feature is mostly available in the system, but requires some programming and/or customization to activate.

Semi-custom: This feature is partially available in the system and can be adapted through some moderate custom program.

Custom: This feature is not available in the current feature but can somewhat easily be added through custom programming services at the time of implementation.

NA; not a current feature: This feature is not available in the current release of the software. Third-party add-on: This feature can be added upon implementation using third-party

software.

Tracker.Net — At-A-Glance

Primary use types Corporate university/learning portal: Behind-the-firewall, large scale implementation

(5,000+ learners)

10%

Corporate university/learning portal: Hosted (by you or your hosting partner), large scale

implementation

0%

Commercial learning portal (this includes content providers who resell their content and

provide the LMS as a third-party offering to clients)

20%

Academic online infrastructure (primarily used by higher education, secondary

education, or K-12 organizations)

5%

Medium-sized implementations (2,000-5,000 learners)

45%

Small implementations (under 2,000 learners) 20%

Other: 0%

Number of organizations using this LMS

The company did not provide this information.

Total number of registered learners worldwide

(Not provided)

ERP/CRM integration (number of customers integrated with major back-office systems)

PeopleSoft 0

SAP 0

Oracle 0

Siebel 0

Lawson 0

Other?: None. 0

Largest "behind-the-firewall" implementation to date (number of learners)

(Not provided)

Largest "hosted" implementation to date

(Not provided)

Classroom management Administrative calendar for scheduling N/A; not a current feature

Learner calendar N/A; not a current feature

Wait listing N/A; not a current feature

Supervisory and/or instructor approval process (business rules)

N/A; not a current feature

Personnel management (managing the scheduling of instructors)

N/A; not a current feature

Facility management (room scheduling) N/A; not a current feature

Equipment and resource scheduling (projectors, test equipment, etc.)

N/A; not a current feature

Automatic resolution of scheduling conflicts

N/A; not a current feature

Automatic e-mail messaging and notification

Automatic

Customizable notification messages Automatic

Course attendance reports N/A; not a current feature

Built-in content authoring Pure LMS with minimal or no built-in content authoring capabilities; LMS vendor offers a separate, but integrated set of content authoring tools (whether internally created or reselling a third party solution); in addition, end users can use other third party authoring tools to add additional content.

Built-in content management system

LMS has no built-in learning content management system (LCMS); can be used with a wide variety of third party LCMS solutions.

Built-in assessment tools Built-in utility for creating and deploying tests, exams, and quizzes

N/A; not a current feature

Questions can be drawn from a pool of test questions

N/A; not a current feature

Questions can be automatically randomized upon delivery

N/A; not a current feature

Distractors (individual answers) can be automatically randomized upon delivery

N/A; not a current feature

Number of attempts to test questions can be easily set

N/A; not a current feature

Automatic feedback can be provided during the assessment (if desired)

N/A; not a current feature

Timed test questions N/A; not a current feature

Timed tests N/A; not a current feature

Summary screen shows test scores and other performance indicators

N/A; not a current feature

Test performance data is automatically linked to available LMS performance reports (without requiring additional

testing to verify that the data is being captured correctly)

N/A; not a current feature

Dynamic prescriptive pretesting that can adapt course content based on gap

analysis

N/A; not a current feature

Skill-gap analysis NA; Not a current feature

Analytics: System automatically assesses ROI for specific training initiatives

N/A; not a current feature

Multiple learning portals for different departments from a single installation

Semi-automatic

AICC NA; not compliant

SCORM Conformant - SCORM 2004Conformant - version 1.2

Specific levels of conformance achieved: Tracker.Net conforms to the SCORM 1.2 and SCORM 2004 (1.3) runtime environments. It does not use SCORM manifest files and, therefore, does not conform to SCORM manifest specifications. It also implements its own linear sequencing and does not support the various SCORM 2004 sequencing permutations.

Section 508 Yes Compliance comes from being built on top of ASP.NET.

Multi-byte support (to support complex fonts and characters sets for languages such as Chinese and Korean)

Automatic

Learner interface available in multiple languages

English (US)SpanishGermanFrench (European)

Interoperability with third-party, off-the-shelf e-learning content

None.

Hosted solution options Most of the company's clients will locally install the LMS solution on their server. The company does, however, offer a hosted solution as part of their package of services for customers who are looking for a hosted solution.

Average implementation time High range = 1 weeksLow range = 0.1 weeksAverage time = 0.2 weeks

Pricing estimate for an installed solution

Year 1:500 users = $6,990 10,000 users = $9,990 25,000 users = $9,990 100,000 users = $9,990

Year 3 (cumulative):500 users = $8,980 10,000 users = $11,980 25,000 users = $11,980 100,000 users = $11,980

Pricing estimate for a hosted solution

Year 1:500 users = $8,190 10,000 users = $11,190 25,000 users = $11,190 100,000 users = $11,190

Year 3 (cumulative):500 users = $12,58010,000 users = $15,58025,000 users = $15,580100,000 users = $15,580

Top vertical markets (by % of existing customers using the system)

Banking/finance 10%

Insurance 0%

Government 20%

Healthcare 20%

Pharmaceuticals 0%

Information technology/high-tech

0%

Telecommunications 0%

Industrial/manufacturing 0%

Energy 20%

Retail 0%

Transportation 0%

General business 0%

Professional services 0%

Higher education 5%

K-12 education 0%

Publishing (traditional or e-learning)

0%

Associations 0%

Other: hospitality, airlines, real estate

25%

Current version released May 2003

Critique by Brandon Hall Research

Review date: February 2007.

Tracker.Net is a pure LMS system. It is an intuitive, straightforward, and cost-effective solution for those who only need to track and report student status and progress. No additional components, such as blended learning scenarios, on-the-job tracking, content development applications, or assessment tools, are provided. However, major third-party programs that are SCORM-compliant (Authorware, Lectora, Flash, ToolBook, and Questionmark) should easily integrate into this product.We were impressed by the extensive reporting capabilities of Tracker.Net. Navigation is straightforward and intuitive. The drill-down and filer components are impressive. We also liked the ability to “right-click” reports and generate automatic Word, Excel, or .html files, as well as the ability to automatically send the report as an e-mail attachment. Reporting features include certificate creation and archival features for inactive students. Additionally, notice of expiration of training status can come in handy when scheduling additional learning venues. Instructional designers will appreciate the fact that learning objectives can be associated within specific reports to ensure training takes place.One interesting feature of Tracker.Net is the ability to easily develop multilingual learning portals. In addition to automatically generating languages for global screens, cultural differences are considered when developing a language specific portal. For example, dates can be displayed either in an English

format (11 January, 2007) or in an American format (January 11, 2007).We noted in our earlier review that this product does not offer back-office interoperability. However, with this release, Tracker.Net has developed a Student Import Utility that uploads .txt and comma-deleted files. Clients who can re-purpose their original data into these formats should be able to efficiently batch process previous student data. Strong encryption is also provided to ensure integrity of data. For an additional fee, Tracker.Net also offers their source code for those who need to modify the current product or extend its capabilities.This product is SCORM 1.2- and SCORM 2004-compliant. However, this product does not create a SCORM-compliant manifest. This does limit the cataloging and repository aspects of the SCORM model.

On the downside

The branding abilities of Tracker.Net are somewhat limited. Those companies who have personnel capable of working with CSS style sheets should be able to alter the provided CSS style sheet to meet most of their needs. As noted earlier, Tracker.Net does not create a SCORM-compliant manifest. This is neither a positive nor a negative; it is simply something our readers should know about.

Best use recommendation

Those who need an undiluted LMS solution for a medium to large company should consider Tracker.Net. Its intuitive features, extensive reporting features, and cost are very attractive. Original OEMs may wish to bundle with this product with their own to extend marketing venues. Current users include governmental, healthcare, and corporate entities, namely airlines.

 

Product Information

Product overview

Tracker.Net is an LMS built from the ground up in ASP.NET, SQL server, and Visual Basic .NET. It scales to large numbers of users and supports mandatory and optional elements of the SCORM 1.2 and SCORM 2004 runtime environment specification.

Tracker.Net provides reporting capabilities and security. It features supervisory levels, expiration dates, the ability to mark students as inactive, exporting reports to Word and Excel, and much more. It offers a fully multilingual user interface that can change languages student-by-student according to user preferences.

It offers full source code as a separately-priced ($4,995) option to integrate it with other systems or make more extensive changes.

LMS suite components

There are no separate modules, but three separate "roles" are available:- Student: Take training, view personal reports, etc.- Administrator: Assign students to courses, organize them into classes, configure lessons and courses, make global settings, etc. Administrators may have "all-level advanced" access, "all-level

basic" access, or "supervisory-level" access. The first two allow the administrator to see all students, but only the advanced level can add or edit courses and lessons. The latter allows them to only view information and assign courses/classes to students they supervise directly or indirectly (e.g., students that report to one of their supervisees).- Reporter: View summary and detailed reports by student, lesson, course, class, or organization. "All-level" access allows the reports to be on all students in the database. "Supervisory level" allows the reports to only cover students they supervise directly or indirectly. Reports can be filtered, sorted, and exported to Word, Excel, or HTML.

System is 100% browser-based

Yes

Components that are NOT browser-based: None.

Demo version of LMS available

http://www.vbtrain.net/Tracker3

username: demopassword: a

A free evaluation version may be downloaded at http://www.vbtrain.net/prodDownloadInfo.aspx.

Primary usage type (by %)

10% Corporate university/learning portal: Behind-the-firewall, large scale implementation (5,000+ learners)

0% Corporate university/learning portal: Hosted (by company or by a hosting partner), large scale implementation

20% Commercial learning portal (this includes content providers who resell their content and provide an LMS as a third-party offering to clients)

5% Academic online infrastructure (primarily used by higher education, secondary education, or K-12 organizations)

45% Medium-sized implementations (2,000-5,000 learners)

20% Small implementations (under 2,000 learners)

0% Other:

Size of organizations using this product

20% Large organizations (sales over $1 billion)

20% Mid-size organizations (sales over $100 million)

60% Small organizations (less than $100 million)

Regional breakout of product implementations

70% U.S./Canada

15% Europe

15% Asia and Pacific Rim

0% Central and South America

0% Other

0% Other:

Breakout of implementations by vertical industry

10% Banking/finance

0% Insurance

20% Government

20% Healthcare

0% Pharmaceuticals

0% Information technology/high-tech

0% Telecommunications

0% Industrial/manufacturing

20% Energy

0% Retail

0% Transportation

0% General business

0% Professional services

5% Higher education

0% K-12 education

0% Publishing (traditional or e-learning)

0% Associations

25% Other: hospitality, airlines, real estate

Special focus on vertical industries (if any)

None.

Top clients

4D Interactive, Inc.American Signature Inc.Oak Ridge Institute for Science and EducationBritish AirwaysCityJet AirlinesCovance Inc.bristol.gs Training Solutionsedhitec Health SystemsInfinite MediaAastra USA Inc.Circle K StoresMadonna Rehabilitation HospitalCommand CenterPatient FirstPerformax3 Inc.Saint Francis HospitalTeachers Credit UnionU.S. Air ForceU.S. Veteran's AdministrationObor Digital

Top 3 competitors

CourseMill WBT Manager EKP Bronze

Top 3 competitive advantages

No dependencies on Java or third-party reporting products. Built from the ground up using the advanced .NET framework and Microsoft SQL server. Supports expiration dates, open enrollment, grouping students into classes, the ability to

disable future lessons until the current lesson is completed, and more.

 

Company Information

Number of employees

(Not provided) employees total

Breakout by employee type:

in development in sales/marketing in services in other:

Number of organizations using this LMS

The company did not provide this information.

Estimated number of total seats (all implementations, all registered learners)

Number of seats: (Not provided)

Largest "behind-the-firewall" implementation to date

Number of seats: (Not provided)

Largest "hosted" implementation to date

Number of seats: (Not provided)

Year the LMS (version 1.0) was originally released

2002

Company status

Private

Annual amount spent on LMS product research and development

The company did not provide this information.

Statement about company's financial viability

The company does not release financial information, including number of employees, sales or R&D. However, they have been profitable since their founding in 1996 and have no outside investors, loans or venture capital.

 

Technology Platform

Server types supported

Windows 2000Windows XP

Windows 2003 server

Databases supported

Microsoft SQL

SQL Server 2000 or 2005

Underlying technology and structure of the code

.NET. All source code (which is available as a separately-priced option) is Visual Basic .NET, with some JavaScript.

Openness of data for migration and connectivity

Can import and export directly from SQL server.

Scalability of the system

Highly scalable due to its architecture and the robustness of .NET.

Ability of the system to handle heavy loads

Designed to handle large loads and large numbers of students. Customers like Circle K have deployed Tracker.Net nationwide.

What makes the system superior to others in terms of the technology platform (schema, data migration, creative use of XML, etc.)

Web services, ASP.NET, Visual Basic .NET, stored procedures (SQL server). No reliance on Java.

 

Back Office Interoperability Percentage of customer by level of interoperability with ERP, CRM, and other back-office systems

100% Level 1 – Stand-alone: LMS exists in stand-alone state with virtually no interoperability with back-office systems.

0% Level 2 – Batch processing: LMS receives learner information for ERP, CRM, and other business systems at a specified time (e.g., 2:00 a.m. every day) and/or the LMS sends batch

performance data to an ERP, CRM, or other business system at a specified time.

0%

Level 3 – Real-time database synchronization: The LMS receives learner demographic data from an ERP, CRM, or other business system in "real time," as the information is added to the back-office system and/or the LMS sends performance data to an ERP, CRM, or other business system in "real time" as courses are completed. However, both the LMS and the back-office business systems keep and maintain their own databases.

0%Level 4 – Real-time, one database: The same as Level 3, except the LMS and business system actually share the exact same database. Data records (learner demographics and performance data) are not duplicated, rather they exist in one, and only one, database).

Overview of the consulting and customization process for mapping out and implementing connectivity with an ERP, CRM, or other business system

Tracker.Net has an included utility for batch importing students based on a delimited file. The utility allows the importer to match up the columns in the delimited file to the matching columns in Tracker.Net. Customers may also batch import student data directly, using SQL server.

Experience creating interoperability with specific systems

Number of customers who are using interoperability (by back-office system):

0 PeopleSoft

0 SAP

0 Oracle

0 Siebel

0 Lawson

0 Other: None.

PeopleSoft experience

not applicable.

Database schema is fairly standard, making it easier to interact with other business systems.

SAP experience

not applicable.

Database schema is fairly standard, making it easier to interact with other business systems.

Oracle ERP experience

not applicable.

Database schema is fairly standard, making it easier to interact with other business systems.

Siebel experience

not applicable.

Database schema is fairly standard, making it easier to interact with other business systems.

Lawson experience

not applicable.

Database schema is fairly standard, making it easier to interact with other business systems.

Other ERP experience

List of systems: None.

Vendor experience with these other systems: not applicable.

Standard communication protocols used by this LMS solution

not applicable.

Special functionality to provide data migration from other systems

not applicable.

Interoperability with general business portal technologies

No.

 

Interoperability with Other E-Learning Content and Technologies Interoperability tests conducted with third-party content libraries

None.

Interoperability tests conducted with content authoring tools

ArticulateAuthorware (Macromedia)

Camtasia (Techsmith)Dreamweaver (Adobe)Exam Engine (Platte Canyon)Flash (Macromedia/Adobe)Flashform (Rapid Intake)Lectora PublisherReadyGoCaptivate (Macromedia/Adobe)ToolBook (Sum Total)Training Studio (Platte Canyon)

Interoperability tests conducted with learning content management systems (LCMS) and/or traditional content management systems

Interoperability tests conducted with knowledge management systems and/or digital asset management solutions

None.

Interoperability tests conducted with virtual classroom, live e-learning products

None.

Methods for creating interoperability with courseware that is NOT standards-compliant

Such content may be placed in a SCORM frameset or added to the LMS as a SCORM Asset.

System can launch and track CD-ROM-based courses

No.

 

The Learner Environment

Screen shot of a typical learner interface generated with this system

Features

Secure log-on with valid authentication Automatic

Advanced search functionality allowing learners to find specific courses and other learning

materials based on keywords, title, delivery format, and other tagged identifiers

Automatic

Individualized learning plan showing a unique list of learning materials/events based on the

learner's specific needsAutomatic

Individualized learning plan showing a unique Automatic

list of learning materials/events based on the learner's specific role, position, or

responsibilities inside the organization

Support for multiple catalogs N/A; not a current feature

Course catalogs can contain more than course materials (including items such as books,

audio/video, etc.)N/A; not a current feature

Users can search catalog before logging in to the system (pre-browsing) N/A; not a current feature

Self-registration Automatic

Telephone registration and self-service (e.g., interactive voice response (IVR)) N/A; not a current feature

The system has built-in capabilities allowing learners to download and take courses offline,

then synchronize their performance data with the LMS later

N/A; not a current feature

Provides learners with note-taking capabilities N/A; not a current feature

Learner can search for content for performance support purposes N/A; not a current feature

Learners can see their own progress reports (scores, dates courses taken, etc.) Automatic

Other features: Self-registration is available only if one or more courses are marked as "open enrollment." Users may edit their own information. Administrators may customize what information is required (telephone number, Social Security number, location, etc.), or simply requested but not mandatory, and the format that information must comply with.

Learner interface highlights

Courses are either open enrollment, assigned to a specific student, assigned to a class of which the student is a member, or assigned to the student's organization. The "My Courses" screen features several options for viewing the courses and lessons. These are a collapsible tree-view, a menu, a navigation bar, or a table. The status of each lesson and course is shown via customizable graphics.The student simply logs in and chooses "my courses," "my reports" or "my information." Status is shown via intuitive, customizable graphics.The current version features easy localization and customization via the administrator section and allows side-by-side support of up to six simultaneous languages.

 

Classroom Management Features

Administrative calendar for scheduling N/A; not a current feature

Learner calendar N/A; not a current feature

Wait listing N/A; not a current feature

Supervisory and/or instructor approval process (business rules) N/A; not a current feature

Personnel management (managing the scheduling of instructors) N/A; not a current feature

Facility management (room scheduling) N/A; not a current feature

Equipment and resource scheduling (projectors, test equipment, etc.) N/A; not a current feature

Automatic resolution of scheduling conflicts N/A; not a current feature

Automatic e-mail messaging and notification Automatic

Customizable notification messages Automatic

Course attendance reports N/A; not a current feature

Other features: There are no classroom management features in Tracker.Net. There are customizable notification messages associated with attempting lessons, failing a course, making someone an administrator, etc.

Classroom management highlights

Tracker.Net does not offer classroom management features.

 

Performance Management Features

The ability to keep performance records for on-the-job (OJT) training and other training events

that occur outside the LMS environmentNA; Not a current feature

The ability to assign and keep track of job-related tasks associated with courses N/A; not a current feature

Built-in incentive utility offering rewards, merchandise, or prizes for meeting

training/learning objectivesN/A; not a current feature

Career planning and development tools that allow the learner to see how their training fits

into their own career developmentN/A; not a current feature

Tools to conduct and keep performance data during annual performance reviews N/A; not a current feature

Tools used to evaluate potential candidates for new hire employment (prior to their working for

the organization)N/A; not a current feature

Other features: None.

Performance management capabilities (beyond launching and tracking e-learning and classroom management)

Tracker.Net launches and tracks online content that supports the SCORM runtime environment. Through its SCORM 1.3 (2004) capabilities, it can also track any “asset” on-line content that does not support SCORM. It does not track other types of content or performance data.

 

Competency Management Features

Provides comprehensive skill-gap analysis NA; Not a current feature

Includes built-in 360-degree evaluation utility N/A; not a current feature

Succession planning (learners can compare their own skill sets against other job positions in the

organization and analyze deficiencies)N/A; not a current feature

Can locate candidates for particular positions or projects based on skill requirements N/A; not a current feature

Can import third-party competency models N/A; not a current feature

Ability to link specific test questions with specific competencies N/A; not a current feature

Can create a many-to-one relationship among test questions and competencies N/A; not a current feature

Can modify/customize competency types, proficiency scale, etc. N/A; not a current feature

Other features: None.

Competency management highlights and differentiating features

Tracker.Net does not have any specific competency management features.

 

Certification Management Features

Keeps extensive archival records of past performance data Automatic

Re-certification notice (the system keeps track of expired certifications and automatically notifies

learners to remind them to re-certify)

Semi-automatic

Audit trail Semi-automatic

Automatically issues printed certificates upon course completion Automatic

Tracks certification deadlines and reports on missed deadlines Semi-automatic

Built-in tools for conducting online, proctored exams (a proctor must sign the learner in to take

a specially designated certification exam. The system maintains records of the proctor sign-in

and completion data)

N/A; not a current feature

Other features: Certificates are available via "my reports."

Specific regulatory standards targeted in the LMS

Tracker.Net meets some or all of these, but no clients have notified the company of specific compliance requirements (or of any problems meeting required standards).

Certification highlights

The fact that Tracker.Net is built in ASP.NET without any type of Java applets means that it has outstanding accessibility and security out of the box. The HTML files and style sheets are easily editable. Source code is available as a separately-priced option, in case the client wants to make enhancements.

 

Content Development and Management

Statement describing LMS positioning on authoring

Pure LMS with minimal or no built-in content authoring capabilities; LMS vendor offers a separate, but integrated set of content authoring tools (whether internally created or reselling a third party solution); in addition, end users can use other third party authoring tools to add additional content.

Statement describing LMS positioning on LCMSs

LMS has no built-in learning content management system (LCMS); can be used with a wide variety of third party LCMS solutions.

Vendor recommended authoring tools (third-party and/or their own authoring tools)

ToolBook, Exam Engine, Flash, Dreamweaver, Authorware, Lectora, ReadyGo, Articulate, Captivate, Training Studio, Camtasia, Flashform

Vendor recommended LCMSs (third-party and/or their own)

N/A

Built-in authoring features

Novice-friendly authoring environment (with minimal learning curve for non-technical users) N/A; not a current feature

Templates and/or wizards for rapid content development N/A; not a current feature

Basic test question types (e.g., multiple-choice, true/false, fill-in-the-blank) N/A; not a current feature

Advanced question types (e.g., matching, hot spots, drag-and-drop, etc.) N/A; not a current feature

Software simulation development tools N/A; not a current feature

Support for rich-media content (streaming audio, streaming video, animations) N/A; not a current feature

Can create complex, variable-based branching schemas (conditional branching) N/A; not a current feature

Authoring tool(s) support desktop, stand-alone development of online learning content without

accessing a central serverN/A; not a current feature

Authoring tool(s) support collaborative, groupware authoring, sharing content from a

central server locationN/A; not a current feature

Authoring tools create standards-compliant learning content (SCORM and AICC) N/A; not a current feature

Other features: None.

Built-in content authoring highlights

N/A

Built-in LCMS features

Central "learning object" repository where learning content can be searched and organized

for maximum reusability and repurposingN/A; not a current feature

Content delivery engine that automatically provides navigation controls for content in the

learning object repository without having to author each "Next" button or course menu

manually

N/A; not a current feature

The ability to swap out skins (look and feel) of online learning modules, without having to re-

author the contentN/A; not a current feature

Metadata tagging for individual, reusable learning objects (such as individual media

objects or pages of content)N/A; not a current feature

Workflow tools to manage the courseware development process (e.g., can make

assignments for learning development tasks, monitor progress of online learning

development, keep track of ownership of individual learning objects)

N/A; not a current feature

Pretesting/adaptive learning capabilities (test questions can be linked to learning content,

allowing the system to dynamically create a new

N/A; not a current feature

version of the course based on pretest performance)

LCMS handles versioning of learning content and maintains archival versions of content (as

needed)N/A; not a current feature

Import utilities to automatically repurpose Microsoft Word content into learning objects N/A; not a current feature

Import utilities to automatically repurpose Microsoft PowerPoint content into learning

objectsN/A; not a current feature

Built-in document management system for setting up a basic knowledge management

systemN/A; not a current feature

Other features: None.

LCMS output types

None

 

Testing and Assessment

Testing features

Built-in utility for creating and deploying tests, exams, and quizzes N/A; not a current feature

Questions can be drawn from a pool of test questions N/A; not a current feature

Questions can be automatically randomized upon delivery N/A; not a current feature

Distracters (individual answers) can be automatically randomized upon delivery N/A; not a current feature

Number of attempts to test questions can be easily set N/A; not a current feature

Automatic feedback can be provided during the assessment (if desired) N/A; not a current feature

Timed test questions N/A; not a current feature

Timed tests N/A; not a current feature

Summary screen shows test scores and other performance indicators N/A; not a current feature

Test performance data is automatically linked to available LMS performance reports (without

requiring additional testing to verify that the data is being captured correctly)

N/A; not a current feature

Dynamic prescriptive pretesting that can adapt course content based on gap analysis N/A; not a current feature

Other features: Platte Canyon has a separate product called Exam Engine that incorporates all except dynamic prescriptive pre-testing. Exam Engine can be used along with Tracker.Net, on its own, or with another SCORM-compliant LMS.

Evaluation features

Built-in utility for creating Kirkpatrick Level 1 evaluations ("happy sheets"): Did the learner like

the course? (using a Likkert scale)N/A; not a current feature

Automatically creates a summary report of Level 1 feedback N/A; not a current feature

Other features: None.

Question types

Multiple-choice question (single correct answer) N/A; not a current feature

Multiple-choice question (multiple correct answers) N/A; not a current feature

True/false N/A; not a current feature

Short answer (typed response) N/A; not a current feature

In-line, fill-in-the-blank questions (type answers in mid-sentence) N/A; not a current feature

Freeform essay question (graded by an instructor or keyword analysis of multi-sentence response) N/A; not a current feature

Matching question N/A; not a current feature

Sequence question (sequence the order of steps in a procedure) N/A; not a current feature

Hot spot question (invisible touch area on top of a graphic) N/A; not a current feature

Drag-and-drop question (drag objects with targets; e.g., could be used to assemble a jigsaw

puzzle; more than just a drag-and-drop matching question)

N/A; not a current feature

Other features: Exam Engine (described above) offers multiple-choice (single or multiple correct answers), true/false, and fill-in-the-blank questions.

Testing and assessment highlights

There are no built-in testing options.

Vendor recommendation for creating and deploying assessments

Third-party tool. There is no built-in assessment tool.

Interoperability with third-party assessment tools

Yes Tracker.Net is compatible with any testing software that supports the SCORM runtime environment. The company has done extensive testing with Exam Engine, ToolBook, Flash, and Training Studio.

Special tools for performing Kirkpatrick Level 3 and Level 4 evaluation

No

Additional testing and assessment information

None.

 

Reporting

Report generated by this system: Viewing a student detail deport.

Features

Automatically records launch date/time and duration for e-learning content not configured to

pass performance dataAutomatic

Automatically collects test item analysis data (collecting every answer given on every question

as opposed to a composite test score only)Automatic

Provides a report showing which test items were missed most often Semi-custom

Provides usage statistics; e.g., for a given time period, the system can automatically show the number of users who accessed the system and

the number of completed courses (and/or tasks and assignments)

Automatic

System provides a built-in utility (as part of the license) that allows end users to create their own

N/A; not a current feature

ad hoc reports

System allows end users to use standard tools to customize or create ad hoc reports (such as Crystal Reports or other reporting engine)

Semi-custom

System allows end users to create "user-defined" fields at all levels (e.g., adding a new

demographic to a learner profile or a new field to categorize course offerings)

Semi-automatic

Ability to export data in a wide variety of formats such as HTML, tab-delimited, or CSV

(comma separated values) formatsAutomatic

Other features: Includes Word, Excel, and HTML.

Tracker.Net does not use any third-party reporting engine. There are up to three user-defined fields for specific student data (plus a wide range of built-in data). Users are welcome to write custom reports directly against the SQL server database.

Number of report templates

33

List of report templates that come with the system

* Assigned classes* Assigned courses* Assigned organizations* Class details* Class information* Class membership* Classes assigned to course* Course compliance* Course details* Course information* Course information expired, critical, or alert status* Course/lesson information* Course training history* Courses assigned directly* Courses assigned via class* Courses assigned via organization* Courses included in* Courses requiring completion* Interaction information* Interactions incorrect* Lesson details* Lesson information* Lesson information expired, critical, or alert status

* Lesson interaction information* Lesson interactions incorrect* Lesson training history* Lessons in course* Organization details* Organizations assigned to course* Student details* Student information (lesson)* Student information expired, critical, or alert status (lesson)* Student information (course)* Student information expired, critical, or alert status (course)* Student training history* Students assigned directly* Students assigned via class* Students assigned via organization* Students in class* Students in course* Students in lesson* Students in organization* Summary information (lesson)* Summary information (course)* Summary information (Student)* Summary information by student (class)* Summary information by student (organization)

Third-party reporting engines that can be used with this system

Some customers have used Crystal Reports with Tracker.Net, but Platte Canyon has not tested any third-party engines.

Ad hoc reporting capabilities

Use a reporting tool to connect directly to the SQL server database.

Process for creating custom reports

None.

Average number of custom reports the company usually creates for clients (beyond standard report templates)

0

Reporting highlights and differentiating features

Tracker.Net reporting is much cheaper and faster than the reporting of other systems. It is cheaper since the client does not have to license a third-party tool. It's faster because it uses the .NET to create the reports and display them. Tracker.Net also has detailed information, like average test score and

standard deviation.

 

Analytics

Features

The system has built-in, automatic metrics for showing the cost and effects of learning from an

organizational perspectiveN/A; not a current feature

The system keeps track of the actual costs of development of online learning courses N/A; not a current feature

The system keeps track of the actual costs of development of instructor-led and other forms of

trainingN/A; not a current feature

The system keeps track of training delivery and deployment costs N/A; not a current feature

Course performance data can be linked with financial information to automatically assess the return on investment (ROI) for specific training

initiatives

N/A; not a current feature

Analytic data can be shared through printed and online reports N/A; not a current feature

Analytic data can be shared through a dynamic "dashboard" approach, where users can see ROI and financial data updated in "real time" using a

persistent display (e.g., through a portal interface)

N/A; not a current feature

Other features: None.

Number of analytic reports

0

List of analytic reports

None.

Analytics highlights and differentiating features

Tracker.Net does not have analytic capabilities.

 

LMS Support for Multiple Departments and Extensibility of Business Rules

Features

The system can provide multiple learning portals, each supporting a different department or

line of business from a single installation of the LMS

Semi-automatic

Each of the multiple learning portals can have its own look and feel (logos, backgrounds, and buttons) with a single instance of the LMS

Semi-automatic

Each of the multiple learning portals can have its own set of features (e.g., one portal might have collaborative tools enabled, another might have

the feature switched off) with a single instance of the LMS

N/A; not a current feature

Each of the multiple learning portals can have its own business rules (e.g., one portal may require

supervisory approval to sign up for a course, another may allow open enrollment without

approval)

N/A; not a current feature

Each of the multiple learning portals can have its own native language (e.g., learners from a site in Japan access a portal entirely in Japanese, while

learners from Germany access their portal in German)

N/A; not a current feature

Each of the multiple learning portals can draw from the same master list (root directory for all learning portals) of courses, so that the course

catalog doesn't need to be recreated for each new learning portal

Automatic

Each department or line of business can have its own set of customized reporting templates N/A; not a current feature

End users can change a majority of the business rules by changing pre-defined parameters (e.g.,

engage self-registration or supervisory approval by simply turning on the feature)

Automatic

Supervisory approval for course registration N/A; not a current feature

Can set up to require approval from multiple sources prior to course registration N/A; not a current feature

Can enable self-registration for specific courses or across the entire learning portal Automatic

Can define new user types (with special security rights and access) N/A; not a current feature

Other features: Tracker.Net can be configured to limit students to a particular organization and display the corresponding logo. Available roles are: * Student * Reporter (supervisor only) * Reporter (all levels) * Administrator (supervisor only) * Administrator (all levels - advanced) * Administrator (all levels – basic)

Technical abilities required to modify business rules

Customization requires Visual Basic .NET expertise.

Highlights and differentiating features

Tracker.Net has very few business rules.

 

Support for Standards and Specifications

AICC

NA; not compliant

SCORM

Conformant - SCORM 2004Conformant - version 1.2

Specific levels of conformance achieved: Tracker.Net conforms to the SCORM 1.2 and SCORM 2004 (1.3) runtime environments. It does not use SCORM manifest files and, therefore, does not conform to SCORM manifest specifications. It also implements its own linear sequencing and does not support the various SCORM 2004 sequencing permutations.

Section 508 compliance

Yes Compliance comes from being built on top of ASP.NET.

Vendor participation in standards and specification groups

Platte Canyon takes the SCORM standard very seriously but does not participate in ADL events.

 

Collaborative Learning Tools

Features

Learner-to-learner e-mail Third-party add-on

Learner-to-instructor e-mail Third-party add-on

Standard threaded discussion Third-party add-on

Moderated threaded discussion (moderator can choose which entries to post) Third-party add-on

Live, instant messaging (person-to-person) Third-party add-on

Live chat (synchronous group) Third-party add-on

Ability to cluster learners into workgroups for group study sessions Third-party add-on

Live voice-over IP Third-party add-on

Webcasting Third-party add-on

Global broadcast messaging Third-party add-on

Virtual whiteboard (free-form drawing) Third-party add-on

Virtual PowerPoint-like presentations Third-party add-on

Application sharing Third-party add-on

Learners can add comments to course materials and save them as individual study resources N/A; not a current feature

Other features: None.

Collaborative learning highlights and differentiating features

Tracker.Net has no built-in collaborative learning tools. As an ASP.NET application (with available source code), clients may add any one of a large number of third-party controls and applications for additional functionality.

 

Virtual Classroom Support

System has available, pre-integrated virtual classroom functionality

No

Preferred/recommended, third-party virtual classroom software

No.

Interoperability with virtual classroom software

No interoperability.

Virtual classroom highlights and differentiating features

Tracker.Net has no built-in virtual classroom tools. As an ASP.NET application (with available source code), clients may add any one of a large number of third-party controls and applications for additional functionality.

 

Localization and Multilingual Support

Features

On-screen text is centrally located and isolated for easy language translation (not in multiple

files or locations)Automatic

Multi-byte support (to support complex fonts and characters sets for languages such as Chinese and

Korean)Automatic

Right-to-left script support (e.g., Hebrew) Semi-automatic

Management of multiple time zones N/A; not a current feature

Multiple currency support N/A; not a current feature

Language can dynamically change (based on learner profile) at log-in Automatic

Language preference can be set by the learner Automatic

Other features: None.

Learner interface is currently available in the following languages

English (US)SpanishGermanFrench (European)

Administrative interface is currently available in the following languages

English (US)SpanishGermanFrench (European)

Countries where this LMS has been implemented

Total number of countries: 6

Countries listed by the vendor

GermanyEnglandIrelandAustraliaCanadaUnited StatesPhillipinesSouth Africa

Vendor works with a translation partner

No.

 

Hosted Solution Options

Vendor's position on providing their LMS as a hosted solution

Most of the company's clients will locally install the LMS solution on their server. The company does, however, offer a hosted solution as part of their package of services for customers who are looking for a hosted solution.

Percentage of customers who use this vendor's hosted solution

20%

Percentage of customers who locally install their solution

80%

Provides hosting at vendor's own site

No

Provides hosting via a partner

Yes

If yes, name of hosting partner(s): A number of clients have remote-hosted Tracker.Net at securewebs.com. The 20 percent listed above reflects remote hosting at this or other third-party hosting companies.

Hosting support services provided

Other services: N/A

Vendor's "up-time" declaration

N/A

Hosting services highlights

Platte Canyon does not provide hosting. They recommend that customers host with a reputable third-party hosting company, such as securewebs.com.

 

Customization

Method for customizing the interface

The learner interface only allows minor changes such as color schema, logos, and turning on/off functionality. These changes can be made by a relatively non-technical person.

Additional customization features

Administration interface can be customized

Administrator has options for editing labels, formatting requirements (regular expressions), what data is required (telephone number, Social Security number, etc.), notification events and e-mail addresses, etc.

Customization highlights and differentiating features

A considerable portion of the interfaces are controlled by style sheets. Adding and editing

information is a consistent "editable grid" interface across the system.

 

E-Commerce Capabilities

Features

Handle credit card transactions without manual effort N/A; not a current feature

Track and report departmental charge-backs N/A; not a current feature

Automatically provide customer billing reports N/A; not a current feature

The system can provide commerce transactions for items other than courses, such as books, tapes, and other items

N/A; not a current feature

Automatically maintain order status information for transactions N/A; not a current feature

Other features: None.

LMS would be suitable for a commercial learning portal (to sell e-learning content)

No.

E-commerce highlights and differentiating features

There are no built-in e-commerce capabilities. As an ASP.NET application (with available source code), clients may add any one of a large number of third-party controls and applications for additional functionality.

 

Implementation Time and Process

Average implementation time

High range = 1 weeks Low range = 0.1 weeks Average time = 0.2 weeks

Implementation process

Tracker.Net has a single installation and configuration utility that configures the Web server and the

SQL Server database. It will go over the Internet and set up the SQL Server database on a remote server hosted by a third party (user must know IP address, database name, user name and password). The system administrator needs to use IIS to create a virtual directory. The installation does this on the "local host," to allow the client to test locally before deployment. Platte Canyon has never gone on-site to help a customer install the product. Average time is about one-half day to get up and running.

People required for implementation

One semi-technical person who knows how to run installations, and either has administrative rights on the Web server or who can ask a system administrator to create the required virtual directory and provide the necessary SQL server information.

 

System Requirements

Server requirements

OS: Windows 2000, Windows XP Professional or Windows 2003 server

Database: Microsoft SQL Server 2000 or 2005

System requirements for learners

Internet Explorer 5.5 or laterNetscape 7.1 or laterFireFox 1.0 or laterNo plug-ins or Java virtual machine required. JavaScript must be enabled.

System requirements for administrative users

Internet Explorer 5.5 or laterNetscape 7.1 or laterFireFox 1.0 or laterNo plug-ins or Java virtual machine required. JavaScript must be enabled.

 

Pricing

Pricing estimate for an installed solution (on the client's server)

Year 1:

500 users = $6,990 10,000 users = $9,990 25,000 users = $9,990 100,000 users = $9,990

Year 3 (cumulative):

500 users = $8,980 10,000 users = $11,980 25,000 users = $11,980 100,000 users = $11,980

Pricing estimate for a hosted solution (external to client servers)

Year 1:

500 users = $8,190 10,000 users = $11,190 25,000 users = $11,190 100,000 users = $11,190

Year 3 (cumulative):

500 users = $12,580 10,000 users = $15,580 25,000 users = $15,580 100,000 users = $15,580

Pricing model(s)

Up to 500 users: $5,995Unlimited users: $8,995

Price is for one Web site (domain), but up to two instances on that site. Technical support is $995 per year (phone and e-mail) or $695 per year (e-mail only). Hosting is note provided by Platte Canyon but is estimated at $100 per month (user must purchase license in addition).

Prices for additional services

Technical support is $995 per year (phone and e-mail) or $695 per year (e-mail only). Additional services available at $90/hour, plus expenses.

 

Customer Support and Services

Services offered

Live telephone support

E-mail supportProduct conference (live event)

Highlights

Technical support is provided by the developers who wrote the product. Phone/e-mail ($995 per year) or e-mail-only ($695 per year) options are offered. Tracker.Net does not have a classroom training course but is covered in conference sessions at the e-Learning Authoring Conference, held by the vendor every summer in Colorado.

User communications

VBTrain.Net listserv, as well as an annual user's conference.

 

Miscellaneous

Features

Automated system to help learners who have forgotten their password Automatic

Batch registration Semi-custom

Allows setting of prerequisites Automatic

Can disable a course without removing it from the LMS catalog Automatic

Supports connectivity to PDAs N/A; not a current feature

Other capabilities: Tracker.Net has no specific mobile capabilities. As such, the lack of pop-up windows on these devices inhibits the necessary SCORM communication.

Delivery to mobile devices

None.

 Contact Information

Platte Canyon Multimedia Software Corp.8870 Edgefield Dr.Colorado Springs, COUnited States 80920

Toll-free: (888) 866-5251Phone: (719) 548-1110Fax: (719) 548-1114E-mail: [email protected] site: http://www.plattecanyon.com 

© 2007 Brandon Hall Research


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