Fleet Headquarters
Flash-to-Bang with RN OKX
Why acting as an efficient post-office is pivotal to operational knowledge exploitation within the UK Royal Navy’s Fleet Lessons Process.
Mr Ian Mayo, UK Royal [email protected]
Fleet Headquarters
Operational Knowledge Exploitation
‘The process of ensuring the most effective observation, collection and development of operational experience in order to support the Fleet with timely, validated and relevant operational knowledge and thereby improve OC’
Fleet Headquarters
The challenge
Providing an efficient and effective lessons network capable of supporting a Front Line Command
Fleet Headquarters
The resources• 1 Petty Officer
(administrator)• 50% Lt Cdr
(manager)• 20% Software
Engineer• No lessons
management board• No pot of funds
Fleet Headquarters
Necessity Necessity is the is the mother of mother of inventioninvention
Fleet Headquarters
The strategies• Exploit existing
organisational structures & processes
• Focus on enabling resolution versus managing process
• Delegate authority down to Subject Matter Expert
Fleet Headquarters
DeployedUnit
MaritimeWarfareCentre
Fleet Headquarters
UnitMWCPoCSME
FleetCapabilityIntegration
Group
CO
The players
Fleet Headquarters
5 principles to follow
Fleet Headquarters
UnitMWCPoCSME
Staff lesson
Decide PoC
Decide SME
Resolve lesson
Record Lesson
Streamlining this process leads to fastest capability
improvement
CO
1. Efficient post office
Fleet Headquarters
Recording at receipt allows for earliest potential
knowledge exploitation
FLMS
UnitMWCPoCSME CO
3rd Party
1. Efficient post office
2. Value corporate memory
Fleet Headquarters
FLMS
rapid acknowledgement increases user confidence
in process, increasing lesson throughput,
increasing opportunities for knowledge exploitation
Ongoing feedback & 3rd party contribution keeps originator in loop, allows joint
resolution of issue
UnitMWCPoCSME CO
1. Efficient post office
2. Value corporate memory
3. Ensure originator buy-in
3rd Party
Fleet Headquarters
Champion
Passing lessons through capability
champion allows for trend analysis spanning
multiple SMEs
FLMS
UnitMWCPoCSME CO
1. Efficient post office
2. Value corporate memory
3. Ensure originator buy-in
4. Effective trends analysis
Fleet Headquarters
Champion
FleetCapability Integration
Groups
Champion able to lobby for further support at FCIGs
FLMS
1. Efficient post office
2. Value corporate memory
3. Ensure originator buy-in
4. Effective trends analysis
UnitMWCPoCSME CO
5. Utilise existing audit
Fleet Headquarters
The future
Fleet Headquarters
Questions?
