Managing Know-How by Valuing Human Capital

Ed’son de Pary

 Introduction  Research triggers  Research goal  Research question  Research Method  Research Approach

Wednesday, September 30, 2009

 Supervisors (Utrecht University)

 1st supervisor : dr. ir. R.W. Helms

 2nd supervisor : dr. R. Bos

 Supervisor (NS Hispeed)

 Richard Kempers (Head of I&A)

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  NS Hispeed:  Dutch international railways division   ± 600 employees around Europe  Headquarters in Amsterdam

 Partners  Railteam  Eurostar  DB (Germany)  NMBS (Belgium)

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 Water-cooler metaphor no more sufficient

  Traditional technologies not efficient

 Promotion of Top-down management approach hurting the KM processes

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  Write your knowledge into a database

  Find an adequate level of detail

  Maybe someone would find it someday or maybe not

  Don’t spend too much of time in this

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Create a Framework that positively & effectively enables the effects of Web 2.0 technologies on knowledge sharing processes in an organization

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To what extend can Web 2.0 enhance the knowledge sharing processes of an organization?

 What are the most occurring problems organizations come across in the knowledge sharing process?

 What are the benefits of Web 2.0 to the knowledge sharing process?

 How can Web 2.0 technologies integrate in the KM life cycle of a knowledge sharing organization?

 Knowledge Management: The ability to selectively capture, archive, and access the best practices of work-related knowledge and decision making from employees and managers for both individual and group behaviours” (Bergeron, 2003)

 Web 2.0: A term describing the trend in the use of World Wide Web technology and web design that aims to enhance creativity, information sharing, and most notably, collaboration among users (O’Reilly, 2006)

 KM 2.0: A user-centred form of information management and retrieval using collaborative creation and tagging of digital knowledge repositories (Boulos & Wheelers, 2007). .

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  Connection types   Mechanisms   Intent

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 Leadership sponsorship   Integration in workflow   Informal incentives  Partners integration

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Design Research

 Survey in NS Hispeed  Interviews with

 IBM  Cap Gemini  Sogeti

Creation of KM 2.0 Framework

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The second presentation of this series will focus on the KM 2.0 Framework, and will be held after its validation in two weeks, and published the week after.

Thanks for the patience.

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