Allergy SpecialistAmbulatory Services/SurgeryAnesthesiologyAngioplasty, peripheralAthletic TrainerAudiologyBlood Bank

Autogenic Blood CollectionBreast Care, with Education and

Clinical Breast ExaminationsCardiologyCardiac Diagnostic ServicesCardiac RehabilitationChaplain ServicesChemotherapyCommunity Health Education

Speaker's Bureau; Educational andTeaching Programs

CytologyDental SurgeryDermatologyDiagnostic Imaging:

AngiogramsCT ScanningDiagnostic and InterventionalRadiology

MRIMammographyNuclear MedicineUltrasoundX-ray

Emergency MedicineEMS TrainingEndoscopy

Family MedicineGastroenterologyGeneral SurgeryGynecologyHand SurgeryHead & Neck SurgeryHealth Insurance InformationHospiceIndustrial RehabilitationInfection ControlIntegrated Complementary

Medicine (ICM)Intensive CareInternal MedicineLaboratory ServicesMammographyMedical HematologyNeuro Diagnostic ServicesNeurologyNursing ServicesNutrition ServicesObstetrics:

Birthing CenterChildbirth ClassesNewborn NurserySibling Visitation

Occupational Medicine(HealthWorks)

Ontario County Advanced Life Support(Medic 60)

Occupational TherapyOncologyOphthalmologyOral Surgery

Orthopaedic SurgeryOtolaryngology(Ears, Nose, Throat)

PathologyPain ManagementPathologyPediatricsPharmacy ServicesPhysical TherapyPhysician ReferralPlastic SurgeryPodiatryPsychiatric Consultation ServicesPulmonary MedicineRadiologyRehabilitation ServicesRespiratory TherapyRheumatology Services

Senior Living ServicesDementia CareEnriched LivingIndependent LivingLong-Term CareMedical Adult Day ServicesPost-Hospital CareShort Stays

Sleep Disorders CenterSocial ServicesSpeech PathologySports Medicine CenterTherapeutic DieteticsUltrasoundUrgent Care CenterUrologyVascular SurgeryWellness Services

Promoting

HealthyLiving

A C T I V E

S U P P O R T

F O R

W E L L - B E I N G

Community Service Plan2009

I M P L E M E N T A T I O N R E P O R T F O R 2 0 0 8

www.ThompsonHealth.com

350 Parrish StreetCanandaigua, NY 14424

(585) 396-6000www.ThompsonHealth.com

Thompson Health’s Services

Thompson Health350 Parrish StreetCanandaigua, NY 14424

Patient Information (585) 396-6663Urgent Care (585) 924-1510Physician Referral Service (585) 396-6555

TheBrighter Day

ImmediateCare CenterTo Farmington

Ferris Hills

ClarkMeadows

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CHAPEL ST.

FORT HILL AVE.

GIBSON ST.

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BUFFALO ST.

PHELPS ST.

SALTONSTALL ST.

EASTERN BLVD.

LAKE SHORE DR.

LINCOLNHILL RD.

MAIN

ST.

S. PEARL ST.

WEST ST.

WEST

LAKERD.

PARRISH ST.

MID

DLE

CHES

HIRE

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BRISTOL ST.

City ofCANANDAIGUA

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F.F. Thompson Hospitalis an ANCC Magnetdesignated hospital fornursing excellence

Thompson Healthis a recipient ofthe Governor’sAward for Excellence

Community Health AssessmentF.F.Thompson Hospital participated in the OntarioCounty Partners for Community Solutions Committee,a broad-based group of community agencies, to developa community health assessment.The primary goal of theassessment was to determine the needs of the county andthen to address the most significant unmet needs and tolay the groundwork for formulating an overall plan. Theassessment included four major components:

ExaminationoftheCommunityHealthStatusIndicators

EvaluationoftheeffectivenessofthePublicHealthSystemandtheroleofthePublicHealthDepartmentwithinthatsystem

ConsiderationofissuesthataffectthequalityoflifeamongcommunityresidentsandtheassetstheCountyhasavailabletoaddresshealthneeds

The“ForcesofChange”thatareatworklocally,statewideandnationally,andwhattypesofthreatsand/oropportunitiesarecreatedbythesechanges

Assessment and Selection ofPublic Health PrioritiesOnce the community health assessment was conductedand results were tallied, a final list of the top issues fromthe assessment process was compiled. The data was thenreviewed by F.F.Thompson Hospital as a basis to develop itscommunity service plan. The goals adopted by the Hospitalinclude support from community partnerships such as theOntario County Health Collaborative which includes F.F.Thompson Hospital, Geneva General, Clifton Springs,and representatives of the Ontario County PublicHealth Department.

Based on the Community Health Assessment and directionfrom the New York State Department of Health, the toppriorities to be addressed by F.F.Thompson Hospital in itsthree-year community service plan are:

1. Access to Quality Health Care

2. Chronic Disease Prevention

3. Physical Activity and Nutrition

Thompson Health, located in Canandaigua, NewYork, is comprised of the followingcorporations: F.F.Thompson Hospital, a 113-bed acute care facility; M.M. EwingContinuing Care Center, a 190-bed long-term care facility; the F.F.Thompson Foundation;FFTH Properties & Services and F.F.T. Senior Communities, which owns and operates asenior living community featuring independent and enriched living residences.

For more than 100 years,Thompson Health has been providing excellence in health careto our service area, which now has approximately 165,000 residents.Thompson Healthprovides the highest quality of care to its growing regional population with the most usefulservices and benefits important to patients and customers.Thompson Health focuses onthe health and well-being of our community – keeping the community healthy byproviding excellence in primary and secondary care services, wellness information andcommunity education.

These goals are accomplished by using a “whole person” approach.This recognizes the needfor health in mind, body and spirit to encourage and promote healing and wellness at anystage of life and for specific circumstances that may arise throughout a person’s lifetime.

Thompson’s Board of Directors, medical staff, volunteers and Associates are committed tobeing directly involved in the health care of the growing region that we serve.ThompsonHealth is the recipient of the Governor’s Award for Excellence. F.F. Thompson Hospital isdesignated as a Magnet facility for the excellence of its nursing services by the AmericanNurses Credentialing Center. Thompson Hospital is also a NewYork State Department ofHealth-designated Stroke Center. The M.M. Ewing Continuing Care Center is a pastrecipient of the Alzheimer’s Association or Rochester’s Quality of Life Award: OutstandingResidential Provider.

Looking Ahead:Community Service Plan Synopsis for 2010-2012

F.F.Thompson Hospital has developed a three-year workplan to address these priorities as follows:

1. Access to Quality Health Care:

AnalyzebestpracticemodelstoenhanceaccessforOntarioCountyresidents

ImplementprogramsandstrategiestohelpOntarioCountyresidentsidentifyandregularlyaccessmedicalandpreventivehealthcareservices

2. Chronic Disease:

Researchbestpracticesrelatedtoheartdiseasepreventionandtreatment

Implementprogramsandstrategiesrelatedtopreventionandtreatmentofheartdisease

3. Physical Activity and Nutrition:

AssistthecommunityandThompsonHealthassociatestoidentifyandengage inhealthyinitiativestoincreasephysicalactivityandimprovenutritionalintake.

Three-Year Plan of ActionOver the three-year period of its communityservice plan, F.F.Thompson Hospital will continue towork with its community and public health partners toidentify best practice models and the most effective wayto address the needs of the community. The Hospitaltakes pride in bringing the community personalizedand compassionate health care supported by the bestin advanced medical technology and innovativetreatment protocols. As a vital part of theThompsonHealth System, F.F.Thompson Hospital is deeplyrooted in the community and will continue to workwith its partners to develop programs to meet theneeds of our patients. This community serviceplan features the goals that continue theHospital’s 100-year legacy of caring forour community.

Every three years, F.F. Thompson Hospital creates a Community Service Plan which is submitted to the State ofNew York Department of Health. The Plan is developed in conjunction with other community health partnersafter careful research on growing health care needs in the community. Below is a synopsis of the Hospital’scommunity service plan for 2010-2012.

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Our Vision is:Thompson Health – Bringing Confidence and Compassion to Every Healthcare Experience

We define this as:Bringing - Continuous access over your lifetime

- Mobilizing and aligning care and service- Creating the future through innovation and advanced technology- Integral partner with our communities

Confidence - Positive, comfortable and trusted environment- Leading in exceptional quality and unprecedented service- Securing and protecting a safe and ethical healthcare environment- Your resource for the best outcomes

Compassion - Personalized, caring approach- Providing a culture of healing- Understanding and sensitivity to deliver extraordinary care and service- Customer-centered approach to care

Healthcare -The foundation for lifelong health- Comprehensive medical expertise- Efficient cost effective care and service- Moving towards an optimal level of health of mind, body and spirit

Experience - Creating loyalty- Exceeding expectations- Unprecedented service- Meaningful results

9

Financial DataThompson Health’s mission is to maintain its leadership role as a system of excellence in prevention,diagnosis and cost-effective care for our community members. In 2008, Thompson Health provided thefollowing charity care/services to our community:

2008Courtesy Care:

Total: $2,758,000 Sliding Fee Discounts and Self Pay Automatic Discounts

Uncompensated Care:$2,484,549 Provisions for Bad Debt$1,639,000 Cost of Care provided to Medicaid patients

Total: $4,123,459

Community Benefit:Total: $1,508,043 Combination of Community Service/Education

Mary Clark Thompson Foundation Grants:Total: $20,680 Community Health Grants

Public AssessmentThompson Health maintains many linksand affiliations with community andhealth organizations to enhance our abilityto develop and deliver communityprograms.Through our provider networkand existing partnerships in thecommunity,Thompson Health hasestablished a diverse array of communityhealth programs to meet the community’sspecific needs. Some of our affiliationsinclude:

Ontario County

Schools

Colleges

Industry

Chamber of Commerce

Service Groups

Other Non-Profit CommunityOrganizations

Needs AssessmentThompson Health has established a systemfor evaluating its community healthinitiatives and the processes it uses todeliver community health programs.Toensure we are meeting changingcommunity health needs, we conducted anassessment to facilitate a coordinatedapproach to providing services and to makethe best use of limited resources. Inaddition to surveying members of our

Thompson’sCommunityHealthInvolvementCommunity health can be defined as health and quality of life improvement initiatives that:

Improve the health and well-being of people in the health system’s service area;

Use resources effectively and efficiently to promote health and reduce the overall cost of health care;

Address a multitude of issues and populations, and address the health needs of the individual that gobeyond medical and physical issues; and

Are locally based, because local issues are best addressed with local solutions.

2

community on the content and quality of theprograms we offer,Thompson Healthevaluates data from:

Our Associates, who conduct theprograms and gather customer comments

Local health officials

State and federal agencies

Industry information

Medical professionals

Thompson Health’s Boards of Directors

We will continue to work with OntarioCounty Public Health to develop programsbased on the community health needsassessment.

Addressing the health needs of our smallest community members.

2008, inquiring about everything from colonoscopies,to tonsillectomies, to bone density scans. In addition,the Consumer Price Line guided many callers toThompson financial counselors, who were available tohelp those who have no insurance or are underinsured.The counselors can set up payment arrangements,provide discounts based on income and refer callers toThompson’s Facilitated Enrollment staff if they appearedto qualify for a low-cost health insurance program.

E-Newsletters for New ParentsPatients at F.F.Thompson Hospital’s Birthing Centerhave a new resource: a weekly parenting e-newsletter.Available at www.ThompsonHealth.com, this freeservice offers customized development information,practical tips and reviews of the latest research. It alsoallows the hospital team to develop a richer, moresupportive relationship with patients, who can startreceiving e-newsletters at 7 weeks gestation, andcontinue through their baby’s first year. A companione-newsletter, meanwhile, is devoted to the topic ofbreastfeeding. But these resources aren’t just available toThompson patients – they are offered to all new parentswho need the information they provide, regardless ofwhere they are having their baby. Advertised throughThompson’s community newsletter and in materialsdistributed at a variety of locations throughout the area –including libraries, doctor’s offices and day care centers –the e-newsletters quickly proved to be a hit.Theybecame available in late fall, and by the end of the yearwhen publicity to date had been limited, more than 60people were subscribers.

Colors of Hope and CourageWhileThompson Health facilitates many worthyfundraising events to benefit cancer-related programs forsurvivors, a need existed to provide support for all thosetouched by this disease. Family members and friends –along with survivors – were invited to the first Colors ofHope and Courage event in June 2008. Held outside theSands Cancer Center, this event drew dozens of peoplefrom all walks of life.With moments that were somberand celebratory, these community members heard theinspiring stories of survivors. Each one had differentexperiences to share and whether they had battled cancerthemselves or not, those who attended could walk awaywith a renewed commitment to live every day to thefullest. Feedback was so positive that organizers broughtthe program back in 2009, at a lakeside restaurant with afamily-centered approach to appeal to people of all ages.

Consumer Price LineIn early 2008,Thompson Health became the first in theregion to offer an innovative service that providesreliable information about estimated costs and out-of-pocket expenses before a patient enters the hospital.TheConsumer Price Line provides immediate answers topatient’s questions within 24 hours of their phone call.If a particular procedure isn’t in the pricing database, ananswer is provided within two business days. Priceinformation can be a helpful planning tool for thosewithout health insurance, those with high deductiblesand those with health savings accounts.That way,patients can focus on health and healing, instead of

worrying about anunknown expense.Patients may call theprice line during thehours of 8 a.m. to 4:30p.m., Monday throughFriday. After hours,patients can leave amessage and will receivea returned call the nextbusiness day. Nearly 350callers used theConsumer Price Line in

3

ThompsonProgramsThe following describes some featured 2008 community health programs that Thompson Health provides:

gain physical and emotional wellness. Funding will helpwith transportation to the YMCA.

Ontario-Yates Hospice

PROJECT:

Annual Caregiver ConferenceOntario-Yates Hospice holds an annual conferenceaimed at educating and bringing together those who carefor loved ones in their homes. Support networks arevery important for these caregivers.Thompson Healthhas sponsored the event in the past, as well as sentpresenters.This funding will help ensure thecontinuation of this program.

Seeking CommonGround

PROJECT:

Farm to Cafeteria DaysSeeking Common Ground brings local farmers togetherwith food service managers so that people at school andin the workplace can have access to fresh, locally grownfood. This grant will fund two proposed Farm toCafeteria “harvest days” at seven institutional cafeterias.The participating cafeterias will highlight and serve thesame dishes, prepared with fresh local food. In this waythe organization hopes to spur institutional demand forlocally grown food.

Society of St. Vincent DePaul

PROJECT:

Operational SupportThe Society of St. Vincent DePaul operates as a clothingbank and food-voucher clearinghouse out of St. Mary’sCatholic Church in Canandaigua. The need for suchservices is growing, and the Society receives annualsupport from the local UnitedWay. The F.F.ThompsonFoundation has supported the Society in the past whenfinancial requests were targeted for prescription help.This funding is specifically to offset the costs associatedwith prescription drugs.

Happiness House

PROJECT:

Tai Chi Designed forMe!Happiness House used grant funds to enroll 10individuals with disabilities inTai Chi classes one dayper week for six months. The classes will be offered toHappiness House clients with traumatic brain injuriesand to teenagers enrolled in Ontario ARC.

Ontario County Youth Court

PROJECT:

Family CounselingThe Youth Court used funds to provide counseling tofive defendants and their families.

American Red Cross

PROJECT:

CPR SaturdaysThe Red Cross used the funds to train approximately100 area residents in CPR and AED use in a one-dayprogram held concurrently in the towns ofCanandaigua, Naples, Victor/Farmington, Honeoyeand Shortsville/Manchester.

Lifespan

PROJECT:

Emergency Respite for Elder AbuseLifespan received funds to pilot a program in Yates,Ontario andWayne counties that will provide foremergency services for up to ten elderly individualsdeemed “at risk” of abuse. The grant provides forservices such as in-home nursing, emergency shelter,transportation and more for clients who are unable toprivate pay.

Ontario ARC

PROJECT:

ARC Community Health andWellnessThe ARC is partnering with the Canandaigua YMCA tooffer YMCA memberships to 24 ARC clients. Theclients can then access health and fitness programs, and

8Price Line has the answers.

realize they are full after eating and a 40-percent increasein seventh-graders who knew that skipping meals andlack of sleep can lead to overeating and weight gain.

“Insights and Innovations”With cancer touching virtually all of our lives in one wayor another,Thompson Health strives to be a resource forthe community, and in 2008 hosted its first communitycancer symposium, “Insights and Innovations.” Morethan 100 people attended this weekday event, wherethey viewed interactive exhibits and heard presentationson a wide variety of topics.These included commonhereditary cancer syndromes, the latest in medicaloncology, complementary medicine, therapeuticadvances in radiation oncology and using journaling as apractical means to address the wide range of emotionsexperienced by patients and providers.The symposiumalso featured dinner and keynote speaker Dr.TimothyQuill, who is the director of the Palliative Care Programat Strong Health and a nationally-recognized expert inend-of-life issues who has authored several books. Hisaddress, entitled “Palliative Care for Cancer Patients:Too Often a Missing Piece of the Puzzle,” was among thehighlights mentioned in exit surveys. In those surveys,the vast majority of which contained highly positivecomments, 94 percent of attendees said they wouldattend a similar symposium in the future.

Legs for LifeWhen it comes to narrowed or clogged arteries in thelegs or pelvic region due to Peripheral Arterial Disease(PAD), early detection and treatment is essential.That iswhy, in conjunction with the Society of InterventionalRadiology,Thompson’s Diagnostic ImagingDepartment once again offered free screenings during a“Legs for Life” campaign in 2008. Even with an extraevening to accommodate all those who sought ascreening, the slots filled up and a total of 125 men andwomen were seen. More than 30 of them were found tohave PAD, and took action.

“Looking Ahead”When it comes to senior living options, there are somany levels of care and so many choices within thoselevels of care, it can be overwhelming. As the populationages, more and more people are beginning to make theseimportant decisions, soThompson Health wanted tomake sure individuals could be proactive and make theright choices. An educational program called “Looking

“Get Up! Fuel Up!”Launched in 2007, the “Get Up! Fuel Up!” programempowers youth to live healthy lives through improvingself-efficacy in making nutritious food choices andcreating a culture of informed food consumers.Designed to complement state health and scienceeducation standards, the program has three levels –Elementary Level 1, Elementary Level 2 and SecondaryLevel 1 – with each level focusing on different elements.Each level offers hands-on activities that engage studentsin learning. For example, students at the ElementaryLevel 2 learn how to use a nutrition label to guide theirchoices, and learn how food companies use creativemarketing techniques to attract young consumers.As a final project, students are shown a series ofadvertisements and then asked to go on a “spy mission”at their local supermarket to locate one of the foods.Using their newfound skills, they investigate the foodpackage, determine its health status and then report theirfindings to the class.Thompson’s health educatorprovides primary delivery of “Get Up! Fuel Up!” and hascreated a “tool kit” so that the schools’ teachers can thencontinue it. In 2008, “Get Up! Fuel Up!” remainedin its initial school district, Canandaigua, andexpanded to Bloomfield, Phelps/Clifton Springs andManchester/Shortsville, reaching hundreds morechildren in grades 2 through 7. Highlights recorded inthe 2008 data include a 22-percent increase in second-graders who reported consuming at least five servings offruit and vegetables per day, a 55-percent increase insixth-graders who knew that it takes 20 minutes to

4

houses the city’s Farmer’s Market. The Market offershealthy, locally grown food products and is gainingrapidly in popularity. Funding was used to finishconstruction of the pavilion.

Child Advocacy Center of theFinger Lakes

PROJECT:

Capital Equipment andComputer Software

The Child Advocacy Center provides a centralizedlocation to take evidence from and provide care tovictims and the families of child abuse. The grant fundsprovided a laptop computer and associated software tothe multi-disciplinary team who conducts the exams atthe Center. The Center, located in Phelps, servesOntario and surrounding counties.

Bridges for Brain Injury

PROJECT:

Wildlife DefendersBridges for Brain Injury is a Canandaigua-basednot-for-profit agency that provides in-home andcommunity based services for survivors of brain injuries.“Bridges” uses the funds to bring exotic animals toThompson Health’s M.M. Ewing ContinuingCare Center to help to engage individuals withbrain injuries.

DowntownCanandaigua BusinessManagement Assoc., Inc. (BID)

PROJECT:

Canandaigua Farmer’sMarket PavilionThe Canandaigua BID constructed the pavilion that

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ThompsonHealth’s Courtesy CareThe Financial Aid/Community Care Program has been established to provide necessary medical care to all patientsregardless of their ability to pay. The program is intended to identify the uninsured and underinsured individualswho cannot afford to pay in full for their services. Financial Aid/Community Care is available through discountedcharges/and or sliding fee discounts. Financial Aid/Community Care assistance is communicated and madeavailable to all individuals receiving medically necessary non-elective inpatient and outpatient services from thehospital system through:

Verbal communication.

Written media: information sheets, application and directions, patient handbook and handouts, patient service costestimates, patient bills and collection correspondence.

Electronic media:Thompson Health’s internalWeb communication, InternetWeb site, non-patientcommunication throughout human service agencies and social service organizations.

The Financial Aid/Community Care program is evaluated annually by the Director of Patient Financial Services.

Mary Clark ThompsonCommunity Health GrantsIn keeping with Mary Clark Thompson’s spirit of community-buildingphilanthropy, the F.F. Thompson Foundation, a corporation of Thompson Health,directly invests in the health of the community by supporting organizations thatcare for us all. Grants support partnerships of two or more communityorganizations that combine their resources and work together to improvecommunity health. The Foundation makes resources available to projects withinThompson Health’s service area. In 2008 the Mary Clark Thompson CommunityHealth Grants sponsored many projects for a total of $20,680, including:

Our community youth learn about healthy eating habits.

Monthly Support GroupsThompson Health strives to offer a wide range ofsupport groups to its community members.Thesegroups provide essential education to those experiencingmedical, behavioral and emotional challenges.They alsoprovide an opportunity for community members toconnect with one another and share valuable insights onhow to overcome barriers to living in a state of optimalhealth and wellness. Consistently popular andinformative support groups include:

Bereavement Support Group

Better Breathers Club (for those with lung disease andbreathing difficulties)

Breast Cancer Support Group

Diabetes Support Group

FirstTime Around Group (for first-time mothers andtheir babies)

Man-to-Man Prostate Cancer Support Group

ResolveThrough Sharing Parent Support Group

Stroke Support Group

Taking Off Pounds Sensibly (TOPS) Support Group

Traumatic Brain Injury Support Group

Rural Health Network GrantMedical StudentEach year,Thompson Health provides training for arural medical student, through a program operated bythe Department of Family Medicine at SUNY UpstateMedical University. Funded by a grant from the NewYork State Office of Rural Health Network – thetraining program givesThompson’s rural healthcaresetting the availability of another physician in themarket, while the student completes a communityproject as part of his or her preceptor experience. Forexample, the 2008 student chose to do a diabetic qualityimprovement project. She worked in collaboration witha local family practice physician on this project, whichspecifically regarded the care of feet and eyes in thediabetic patient. In addition, this student completed anon-credit project that involved traveling to Guatemalaon a medical mission to a pediatrics clinic. Byintroducing a medical student to the challenges andbenefits of a rural practice, the training program createsthe potential for the student to return to a rural settingafter completion of residency. In fact, three of thestudentsThompson has hosted in recent years havegone on to practice in our community.

Ahead” was developed by a team of Associates inThompson’s Senior Living Services care line.Incorporating both a PowerPoint presentation and apanel of experts fromThompson’s continuum of care,the program was held on two dates, in two differentcommunities, to accommodate everyone’s schedule andlocation preference.Topics covered included the varioustypes of support services, the variety of housing optionsavailable, how to identify the appropriate level of care,and where to start. If the exit surveys are any indication,the team hit the mark. Comments indicated theinformation was presented in a clear, well-organizedway that provided “a good place to start.”

MendedHearts Support GroupA 2005 Harris Interactive survey found that many heartattack survivors have feelings of depression, hopelessnessor fear. Also, 80 percent felt they needed moreinformation to manage their heart health.With that inmind,Thompson Health in 2008 established anauxiliary chapter of the national organization MendedHearts. Run in conjunction with the hospital’s CardiacRehabilitation Department and facilitated by a well-known local man who is a heart attack survivor, thechapter held its first meeting in January and quicklybegan attracting members. Mended Hearts is affiliatedwith the American Heart Association and in mostchapters, volunteers visit patients in the hospital justafter surgery.Thompson’s chapter – believed to be theonly such satellite in the country – serves an outreachpurpose. Meetings feature cardiologists, dietitians,pharmacists and other professionals discussing heart-related topics. On average, nearly 30 communitymembers attended these meetings, benefitting not onlyfrom the information presented, but from thecamaraderie.

5

enjoyed time with friends while learning about a widerange of topics including heart health, colorectal cancerawareness and complementary medicine. Attendancewas well beyond expectations, at 120 women. In exitsurveys, 95 percent checked ‘4’ or ‘5’ out of 5 whenasked if the program increased their understanding ofthe subject matter, and 95 percent would recommendthe program to others.

WorldDiabetes DayWith the opening earlier in the year ofThompsonHealth’s new Diabetes and NutritionTherapy Center,there was much to celebrate as the internationalhealthcare community markedWorld Diabetes Day onFriday, November 14.That day,Thompson’s dietitiansand patient educators hosted a community outreachevent atWegmans’ Market Café in Canandaigua. Itshowcased all of the servicesThompson has to offer,while educating approximately 70 people aboutmanaging their diabetes. In addition to exhibits, diabetesrisk assessments, complications assessments and aquestion-and-answer session with an expert panel ofphysicians, the event featured a local man whose healthscare and subsequent diabetes diagnosis led him to takeadvantage of all ofThompson’s diabetes education andsupport programs.Today, not only is he far healthier, buthe is a nationally-certified advocate for others with thedisease.The modest admission fee to theWorld DiabetesDay event raised approximately $1,000, whichbenefitted a scholarship fund for low-income patientswho need diabetes education.

Stress LessStress reduction and behavioral changes are significantcontributors to positive attitudes, good health andgreater effectiveness in one’s personal and professionallife. Run byThompson Health’s chaplain and one of thehealth system’s spiritual care volunteers, “Stress Less” isdesigned to help strengthen the participants’ skills andawareness in managing stressors that could impair thequality of life. It starts with the premise that stressreduction is largely an “inside job,” requiring thepractice of relaxation exercises, the reshaping of thinkingand emotions, the deepening of spirituality, thedevelopment of healthy relationships and the bolsteringof optimism and humor. This program is adaptable,from a one-hour presentation to a multi-day conference.In 2008, it was offered to approximately two dozencommunity groups, including sheriff ’s deputies,schoolteachers and prostate cancer survivors. Buildingupon the material from the “Stress Less” program,facilitators also offered “Stress Reduction in theWorkplace,” which is geared toward executives andother managers and examines some “best businesspractices” that have proven effective.

“ToYourHealth!”Between work, family, and community involvement,many women find themselves taking care of others at theexpense of their own well-being. Yet research shows thatwhen women take care of themselves, everyone in theirlives can benefit. In November,Thompson Healthassembled a host of regional experts for an evening ofeducation and fun, where women from our community

6

Education and camaraderie provided for heart attack survivors.

Women’s event educated 120 on health issues.

Seminar aimed at diabetes education.

Monthly Support GroupsThompson Health strives to offer a wide range ofsupport groups to its community members.Thesegroups provide essential education to those experiencingmedical, behavioral and emotional challenges.They alsoprovide an opportunity for community members toconnect with one another and share valuable insights onhow to overcome barriers to living in a state of optimalhealth and wellness. Consistently popular andinformative support groups include:

Bereavement Support Group

Better Breathers Club (for those with lung disease andbreathing difficulties)

Breast Cancer Support Group

Diabetes Support Group

FirstTime Around Group (for first-time mothers andtheir babies)

Man-to-Man Prostate Cancer Support Group

ResolveThrough Sharing Parent Support Group

Stroke Support Group

Taking Off Pounds Sensibly (TOPS) Support Group

Traumatic Brain Injury Support Group

Rural Health Network GrantMedical StudentEach year,Thompson Health provides training for arural medical student, through a program operated bythe Department of Family Medicine at SUNY UpstateMedical University. Funded by a grant from the NewYork State Office of Rural Health Network – thetraining program givesThompson’s rural healthcaresetting the availability of another physician in themarket, while the student completes a communityproject as part of his or her preceptor experience. Forexample, the 2008 student chose to do a diabetic qualityimprovement project. She worked in collaboration witha local family practice physician on this project, whichspecifically regarded the care of feet and eyes in thediabetic patient. In addition, this student completed anon-credit project that involved traveling to Guatemalaon a medical mission to a pediatrics clinic. Byintroducing a medical student to the challenges andbenefits of a rural practice, the training program createsthe potential for the student to return to a rural settingafter completion of residency. In fact, three of thestudentsThompson has hosted in recent years havegone on to practice in our community.

Ahead” was developed by a team of Associates inThompson’s Senior Living Services care line.Incorporating both a PowerPoint presentation and apanel of experts fromThompson’s continuum of care,the program was held on two dates, in two differentcommunities, to accommodate everyone’s schedule andlocation preference.Topics covered included the varioustypes of support services, the variety of housing optionsavailable, how to identify the appropriate level of care,and where to start. If the exit surveys are any indication,the team hit the mark. Comments indicated theinformation was presented in a clear, well-organizedway that provided “a good place to start.”

MendedHearts Support GroupA 2005 Harris Interactive survey found that many heartattack survivors have feelings of depression, hopelessnessor fear. Also, 80 percent felt they needed moreinformation to manage their heart health.With that inmind,Thompson Health in 2008 established anauxiliary chapter of the national organization MendedHearts. Run in conjunction with the hospital’s CardiacRehabilitation Department and facilitated by a well-known local man who is a heart attack survivor, thechapter held its first meeting in January and quicklybegan attracting members. Mended Hearts is affiliatedwith the American Heart Association and in mostchapters, volunteers visit patients in the hospital justafter surgery.Thompson’s chapter – believed to be theonly such satellite in the country – serves an outreachpurpose. Meetings feature cardiologists, dietitians,pharmacists and other professionals discussing heart-related topics. On average, nearly 30 communitymembers attended these meetings, benefitting not onlyfrom the information presented, but from thecamaraderie.

5

enjoyed time with friends while learning about a widerange of topics including heart health, colorectal cancerawareness and complementary medicine. Attendancewas well beyond expectations, at 120 women. In exitsurveys, 95 percent checked ‘4’ or ‘5’ out of 5 whenasked if the program increased their understanding ofthe subject matter, and 95 percent would recommendthe program to others.

WorldDiabetes DayWith the opening earlier in the year ofThompsonHealth’s new Diabetes and NutritionTherapy Center,there was much to celebrate as the internationalhealthcare community markedWorld Diabetes Day onFriday, November 14.That day,Thompson’s dietitiansand patient educators hosted a community outreachevent atWegmans’ Market Café in Canandaigua. Itshowcased all of the servicesThompson has to offer,while educating approximately 70 people aboutmanaging their diabetes. In addition to exhibits, diabetesrisk assessments, complications assessments and aquestion-and-answer session with an expert panel ofphysicians, the event featured a local man whose healthscare and subsequent diabetes diagnosis led him to takeadvantage of all ofThompson’s diabetes education andsupport programs.Today, not only is he far healthier, buthe is a nationally-certified advocate for others with thedisease.The modest admission fee to theWorld DiabetesDay event raised approximately $1,000, whichbenefitted a scholarship fund for low-income patientswho need diabetes education.

Stress LessStress reduction and behavioral changes are significantcontributors to positive attitudes, good health andgreater effectiveness in one’s personal and professionallife. Run byThompson Health’s chaplain and one of thehealth system’s spiritual care volunteers, “Stress Less” isdesigned to help strengthen the participants’ skills andawareness in managing stressors that could impair thequality of life. It starts with the premise that stressreduction is largely an “inside job,” requiring thepractice of relaxation exercises, the reshaping of thinkingand emotions, the deepening of spirituality, thedevelopment of healthy relationships and the bolsteringof optimism and humor. This program is adaptable,from a one-hour presentation to a multi-day conference.In 2008, it was offered to approximately two dozencommunity groups, including sheriff ’s deputies,schoolteachers and prostate cancer survivors. Buildingupon the material from the “Stress Less” program,facilitators also offered “Stress Reduction in theWorkplace,” which is geared toward executives andother managers and examines some “best businesspractices” that have proven effective.

“ToYourHealth!”Between work, family, and community involvement,many women find themselves taking care of others at theexpense of their own well-being. Yet research shows thatwhen women take care of themselves, everyone in theirlives can benefit. In November,Thompson Healthassembled a host of regional experts for an evening ofeducation and fun, where women from our community

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Education and camaraderie provided for heart attack survivors.

Women’s event educated 120 on health issues.

Seminar aimed at diabetes education.

realize they are full after eating and a 40-percent increasein seventh-graders who knew that skipping meals andlack of sleep can lead to overeating and weight gain.

“Insights and Innovations”With cancer touching virtually all of our lives in one wayor another,Thompson Health strives to be a resource forthe community, and in 2008 hosted its first communitycancer symposium, “Insights and Innovations.” Morethan 100 people attended this weekday event, wherethey viewed interactive exhibits and heard presentationson a wide variety of topics.These included commonhereditary cancer syndromes, the latest in medicaloncology, complementary medicine, therapeuticadvances in radiation oncology and using journaling as apractical means to address the wide range of emotionsexperienced by patients and providers.The symposiumalso featured dinner and keynote speaker Dr.TimothyQuill, who is the director of the Palliative Care Programat Strong Health and a nationally-recognized expert inend-of-life issues who has authored several books. Hisaddress, entitled “Palliative Care for Cancer Patients:Too Often a Missing Piece of the Puzzle,” was among thehighlights mentioned in exit surveys. In those surveys,the vast majority of which contained highly positivecomments, 94 percent of attendees said they wouldattend a similar symposium in the future.

Legs for LifeWhen it comes to narrowed or clogged arteries in thelegs or pelvic region due to Peripheral Arterial Disease(PAD), early detection and treatment is essential.That iswhy, in conjunction with the Society of InterventionalRadiology,Thompson’s Diagnostic ImagingDepartment once again offered free screenings during a“Legs for Life” campaign in 2008. Even with an extraevening to accommodate all those who sought ascreening, the slots filled up and a total of 125 men andwomen were seen. More than 30 of them were found tohave PAD, and took action.

“Looking Ahead”When it comes to senior living options, there are somany levels of care and so many choices within thoselevels of care, it can be overwhelming. As the populationages, more and more people are beginning to make theseimportant decisions, soThompson Health wanted tomake sure individuals could be proactive and make theright choices. An educational program called “Looking

“Get Up! Fuel Up!”Launched in 2007, the “Get Up! Fuel Up!” programempowers youth to live healthy lives through improvingself-efficacy in making nutritious food choices andcreating a culture of informed food consumers.Designed to complement state health and scienceeducation standards, the program has three levels –Elementary Level 1, Elementary Level 2 and SecondaryLevel 1 – with each level focusing on different elements.Each level offers hands-on activities that engage studentsin learning. For example, students at the ElementaryLevel 2 learn how to use a nutrition label to guide theirchoices, and learn how food companies use creativemarketing techniques to attract young consumers.As a final project, students are shown a series ofadvertisements and then asked to go on a “spy mission”at their local supermarket to locate one of the foods.Using their newfound skills, they investigate the foodpackage, determine its health status and then report theirfindings to the class.Thompson’s health educatorprovides primary delivery of “Get Up! Fuel Up!” and hascreated a “tool kit” so that the schools’ teachers can thencontinue it. In 2008, “Get Up! Fuel Up!” remainedin its initial school district, Canandaigua, andexpanded to Bloomfield, Phelps/Clifton Springs andManchester/Shortsville, reaching hundreds morechildren in grades 2 through 7. Highlights recorded inthe 2008 data include a 22-percent increase in second-graders who reported consuming at least five servings offruit and vegetables per day, a 55-percent increase insixth-graders who knew that it takes 20 minutes to

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houses the city’s Farmer’s Market. The Market offershealthy, locally grown food products and is gainingrapidly in popularity. Funding was used to finishconstruction of the pavilion.

Child Advocacy Center of theFinger Lakes

PROJECT:

Capital Equipment andComputer Software

The Child Advocacy Center provides a centralizedlocation to take evidence from and provide care tovictims and the families of child abuse. The grant fundsprovided a laptop computer and associated software tothe multi-disciplinary team who conducts the exams atthe Center. The Center, located in Phelps, servesOntario and surrounding counties.

Bridges for Brain Injury

PROJECT:

Wildlife DefendersBridges for Brain Injury is a Canandaigua-basednot-for-profit agency that provides in-home andcommunity based services for survivors of brain injuries.“Bridges” uses the funds to bring exotic animals toThompson Health’s M.M. Ewing ContinuingCare Center to help to engage individuals withbrain injuries.

DowntownCanandaigua BusinessManagement Assoc., Inc. (BID)

PROJECT:

Canandaigua Farmer’sMarket PavilionThe Canandaigua BID constructed the pavilion that

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ThompsonHealth’s Courtesy CareThe Financial Aid/Community Care Program has been established to provide necessary medical care to all patientsregardless of their ability to pay. The program is intended to identify the uninsured and underinsured individualswho cannot afford to pay in full for their services. Financial Aid/Community Care is available through discountedcharges/and or sliding fee discounts. Financial Aid/Community Care assistance is communicated and madeavailable to all individuals receiving medically necessary non-elective inpatient and outpatient services from thehospital system through:

Verbal communication.

Written media: information sheets, application and directions, patient handbook and handouts, patient service costestimates, patient bills and collection correspondence.

Electronic media:Thompson Health’s internalWeb communication, InternetWeb site, non-patientcommunication throughout human service agencies and social service organizations.

The Financial Aid/Community Care program is evaluated annually by the Director of Patient Financial Services.

Mary Clark ThompsonCommunity Health GrantsIn keeping with Mary Clark Thompson’s spirit of community-buildingphilanthropy, the F.F. Thompson Foundation, a corporation of Thompson Health,directly invests in the health of the community by supporting organizations thatcare for us all. Grants support partnerships of two or more communityorganizations that combine their resources and work together to improvecommunity health. The Foundation makes resources available to projects withinThompson Health’s service area. In 2008 the Mary Clark Thompson CommunityHealth Grants sponsored many projects for a total of $20,680, including:

Our community youth learn about healthy eating habits.

2008, inquiring about everything from colonoscopies,to tonsillectomies, to bone density scans. In addition,the Consumer Price Line guided many callers toThompson financial counselors, who were available tohelp those who have no insurance or are underinsured.The counselors can set up payment arrangements,provide discounts based on income and refer callers toThompson’s Facilitated Enrollment staff if they appearedto qualify for a low-cost health insurance program.

E-Newsletters for New ParentsPatients at F.F.Thompson Hospital’s Birthing Centerhave a new resource: a weekly parenting e-newsletter.Available at www.ThompsonHealth.com, this freeservice offers customized development information,practical tips and reviews of the latest research. It alsoallows the hospital team to develop a richer, moresupportive relationship with patients, who can startreceiving e-newsletters at 7 weeks gestation, andcontinue through their baby’s first year. A companione-newsletter, meanwhile, is devoted to the topic ofbreastfeeding. But these resources aren’t just available toThompson patients – they are offered to all new parentswho need the information they provide, regardless ofwhere they are having their baby. Advertised throughThompson’s community newsletter and in materialsdistributed at a variety of locations throughout the area –including libraries, doctor’s offices and day care centers –the e-newsletters quickly proved to be a hit.Theybecame available in late fall, and by the end of the yearwhen publicity to date had been limited, more than 60people were subscribers.

Colors of Hope and CourageWhileThompson Health facilitates many worthyfundraising events to benefit cancer-related programs forsurvivors, a need existed to provide support for all thosetouched by this disease. Family members and friends –along with survivors – were invited to the first Colors ofHope and Courage event in June 2008. Held outside theSands Cancer Center, this event drew dozens of peoplefrom all walks of life.With moments that were somberand celebratory, these community members heard theinspiring stories of survivors. Each one had differentexperiences to share and whether they had battled cancerthemselves or not, those who attended could walk awaywith a renewed commitment to live every day to thefullest. Feedback was so positive that organizers broughtthe program back in 2009, at a lakeside restaurant with afamily-centered approach to appeal to people of all ages.

Consumer Price LineIn early 2008,Thompson Health became the first in theregion to offer an innovative service that providesreliable information about estimated costs and out-of-pocket expenses before a patient enters the hospital.TheConsumer Price Line provides immediate answers topatient’s questions within 24 hours of their phone call.If a particular procedure isn’t in the pricing database, ananswer is provided within two business days. Priceinformation can be a helpful planning tool for thosewithout health insurance, those with high deductiblesand those with health savings accounts.That way,patients can focus on health and healing, instead of

worrying about anunknown expense.Patients may call theprice line during thehours of 8 a.m. to 4:30p.m., Monday throughFriday. After hours,patients can leave amessage and will receivea returned call the nextbusiness day. Nearly 350callers used theConsumer Price Line in

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ThompsonProgramsThe following describes some featured 2008 community health programs that Thompson Health provides:

gain physical and emotional wellness. Funding will helpwith transportation to the YMCA.

Ontario-Yates Hospice

PROJECT:

Annual Caregiver ConferenceOntario-Yates Hospice holds an annual conferenceaimed at educating and bringing together those who carefor loved ones in their homes. Support networks arevery important for these caregivers.Thompson Healthhas sponsored the event in the past, as well as sentpresenters.This funding will help ensure thecontinuation of this program.

Seeking CommonGround

PROJECT:

Farm to Cafeteria DaysSeeking Common Ground brings local farmers togetherwith food service managers so that people at school andin the workplace can have access to fresh, locally grownfood. This grant will fund two proposed Farm toCafeteria “harvest days” at seven institutional cafeterias.The participating cafeterias will highlight and serve thesame dishes, prepared with fresh local food. In this waythe organization hopes to spur institutional demand forlocally grown food.

Society of St. Vincent DePaul

PROJECT:

Operational SupportThe Society of St. Vincent DePaul operates as a clothingbank and food-voucher clearinghouse out of St. Mary’sCatholic Church in Canandaigua. The need for suchservices is growing, and the Society receives annualsupport from the local UnitedWay. The F.F.ThompsonFoundation has supported the Society in the past whenfinancial requests were targeted for prescription help.This funding is specifically to offset the costs associatedwith prescription drugs.

Happiness House

PROJECT:

Tai Chi Designed forMe!Happiness House used grant funds to enroll 10individuals with disabilities inTai Chi classes one dayper week for six months. The classes will be offered toHappiness House clients with traumatic brain injuriesand to teenagers enrolled in Ontario ARC.

Ontario County Youth Court

PROJECT:

Family CounselingThe Youth Court used funds to provide counseling tofive defendants and their families.

American Red Cross

PROJECT:

CPR SaturdaysThe Red Cross used the funds to train approximately100 area residents in CPR and AED use in a one-dayprogram held concurrently in the towns ofCanandaigua, Naples, Victor/Farmington, Honeoyeand Shortsville/Manchester.

Lifespan

PROJECT:

Emergency Respite for Elder AbuseLifespan received funds to pilot a program in Yates,Ontario andWayne counties that will provide foremergency services for up to ten elderly individualsdeemed “at risk” of abuse. The grant provides forservices such as in-home nursing, emergency shelter,transportation and more for clients who are unable toprivate pay.

Ontario ARC

PROJECT:

ARC Community Health andWellnessThe ARC is partnering with the Canandaigua YMCA tooffer YMCA memberships to 24 ARC clients. Theclients can then access health and fitness programs, and

8Price Line has the answers.

Our Vision is:Thompson Health – Bringing Confidence and Compassion to Every Healthcare Experience

We define this as:Bringing - Continuous access over your lifetime

- Mobilizing and aligning care and service- Creating the future through innovation and advanced technology- Integral partner with our communities

Confidence - Positive, comfortable and trusted environment- Leading in exceptional quality and unprecedented service- Securing and protecting a safe and ethical healthcare environment- Your resource for the best outcomes

Compassion - Personalized, caring approach- Providing a culture of healing- Understanding and sensitivity to deliver extraordinary care and service- Customer-centered approach to care

Healthcare -The foundation for lifelong health- Comprehensive medical expertise- Efficient cost effective care and service- Moving towards an optimal level of health of mind, body and spirit

Experience - Creating loyalty- Exceeding expectations- Unprecedented service- Meaningful results

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Financial DataThompson Health’s mission is to maintain its leadership role as a system of excellence in prevention,diagnosis and cost-effective care for our community members. In 2008, Thompson Health provided thefollowing charity care/services to our community:

2008Courtesy Care:

Total: $2,758,000 Sliding Fee Discounts and Self Pay Automatic Discounts

Uncompensated Care:$2,484,549 Provisions for Bad Debt$1,639,000 Cost of Care provided to Medicaid patients

Total: $4,123,459

Community Benefit:Total: $1,508,043 Combination of Community Service/Education

Mary Clark Thompson Foundation Grants:Total: $20,680 Community Health Grants

Public AssessmentThompson Health maintains many linksand affiliations with community andhealth organizations to enhance our abilityto develop and deliver communityprograms.Through our provider networkand existing partnerships in thecommunity,Thompson Health hasestablished a diverse array of communityhealth programs to meet the community’sspecific needs. Some of our affiliationsinclude:

Ontario County

Schools

Colleges

Industry

Chamber of Commerce

Service Groups

Other Non-Profit CommunityOrganizations

Needs AssessmentThompson Health has established a systemfor evaluating its community healthinitiatives and the processes it uses todeliver community health programs.Toensure we are meeting changingcommunity health needs, we conducted anassessment to facilitate a coordinatedapproach to providing services and to makethe best use of limited resources. Inaddition to surveying members of our

Thompson’sCommunityHealthInvolvementCommunity health can be defined as health and quality of life improvement initiatives that:

Improve the health and well-being of people in the health system’s service area;

Use resources effectively and efficiently to promote health and reduce the overall cost of health care;

Address a multitude of issues and populations, and address the health needs of the individual that gobeyond medical and physical issues; and

Are locally based, because local issues are best addressed with local solutions.

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community on the content and quality of theprograms we offer,Thompson Healthevaluates data from:

Our Associates, who conduct theprograms and gather customer comments

Local health officials

State and federal agencies

Industry information

Medical professionals

Thompson Health’s Boards of Directors

We will continue to work with OntarioCounty Public Health to develop programsbased on the community health needsassessment.

Addressing the health needs of our smallest community members.

Community Health AssessmentF.F.Thompson Hospital participated in the OntarioCounty Partners for Community Solutions Committee,a broad-based group of community agencies, to developa community health assessment.The primary goal of theassessment was to determine the needs of the county andthen to address the most significant unmet needs and tolay the groundwork for formulating an overall plan. Theassessment included four major components:

ExaminationoftheCommunityHealthStatusIndicators

EvaluationoftheeffectivenessofthePublicHealthSystemandtheroleofthePublicHealthDepartmentwithinthatsystem

ConsiderationofissuesthataffectthequalityoflifeamongcommunityresidentsandtheassetstheCountyhasavailabletoaddresshealthneeds

The“ForcesofChange”thatareatworklocally,statewideandnationally,andwhattypesofthreatsand/oropportunitiesarecreatedbythesechanges

Assessment and Selection ofPublic Health PrioritiesOnce the community health assessment was conductedand results were tallied, a final list of the top issues fromthe assessment process was compiled. The data was thenreviewed by F.F.Thompson Hospital as a basis to develop itscommunity service plan. The goals adopted by the Hospitalinclude support from community partnerships such as theOntario County Health Collaborative which includes F.F.Thompson Hospital, Geneva General, Clifton Springs,and representatives of the Ontario County PublicHealth Department.

Based on the Community Health Assessment and directionfrom the New York State Department of Health, the toppriorities to be addressed by F.F.Thompson Hospital in itsthree-year community service plan are:

1. Access to Quality Health Care

2. Chronic Disease Prevention

3. Physical Activity and Nutrition

Thompson Health, located in Canandaigua, NewYork, is comprised of the followingcorporations: F.F.Thompson Hospital, a 113-bed acute care facility; M.M. EwingContinuing Care Center, a 190-bed long-term care facility; the F.F.Thompson Foundation;FFTH Properties & Services and F.F.T. Senior Communities, which owns and operates asenior living community featuring independent and enriched living residences.

For more than 100 years,Thompson Health has been providing excellence in health careto our service area, which now has approximately 165,000 residents.Thompson Healthprovides the highest quality of care to its growing regional population with the most usefulservices and benefits important to patients and customers.Thompson Health focuses onthe health and well-being of our community – keeping the community healthy byproviding excellence in primary and secondary care services, wellness information andcommunity education.

These goals are accomplished by using a “whole person” approach.This recognizes the needfor health in mind, body and spirit to encourage and promote healing and wellness at anystage of life and for specific circumstances that may arise throughout a person’s lifetime.

Thompson’s Board of Directors, medical staff, volunteers and Associates are committed tobeing directly involved in the health care of the growing region that we serve.ThompsonHealth is the recipient of the Governor’s Award for Excellence. F.F. Thompson Hospital isdesignated as a Magnet facility for the excellence of its nursing services by the AmericanNurses Credentialing Center. Thompson Hospital is also a NewYork State Department ofHealth-designated Stroke Center. The M.M. Ewing Continuing Care Center is a pastrecipient of the Alzheimer’s Association or Rochester’s Quality of Life Award: OutstandingResidential Provider.

Looking Ahead:Community Service Plan Synopsis for 2010-2012

F.F.Thompson Hospital has developed a three-year workplan to address these priorities as follows:

1. Access to Quality Health Care:

AnalyzebestpracticemodelstoenhanceaccessforOntarioCountyresidents

ImplementprogramsandstrategiestohelpOntarioCountyresidentsidentifyandregularlyaccessmedicalandpreventivehealthcareservices

2. Chronic Disease:

Researchbestpracticesrelatedtoheartdiseasepreventionandtreatment

Implementprogramsandstrategiesrelatedtopreventionandtreatmentofheartdisease

3. Physical Activity and Nutrition:

AssistthecommunityandThompsonHealthassociatestoidentifyandengage inhealthyinitiativestoincreasephysicalactivityandimprovenutritionalintake.

Three-Year Plan of ActionOver the three-year period of its communityservice plan, F.F.Thompson Hospital will continue towork with its community and public health partners toidentify best practice models and the most effective wayto address the needs of the community. The Hospitaltakes pride in bringing the community personalizedand compassionate health care supported by the bestin advanced medical technology and innovativetreatment protocols. As a vital part of theThompsonHealth System, F.F.Thompson Hospital is deeplyrooted in the community and will continue to workwith its partners to develop programs to meet theneeds of our patients. This community serviceplan features the goals that continue theHospital’s 100-year legacy of caring forour community.

Every three years, F.F. Thompson Hospital creates a Community Service Plan which is submitted to the State ofNew York Department of Health. The Plan is developed in conjunction with other community health partnersafter careful research on growing health care needs in the community. Below is a synopsis of the Hospital’scommunity service plan for 2010-2012.

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Allergy SpecialistAmbulatory Services/SurgeryAnesthesiologyAngioplasty, peripheralAthletic TrainerAudiologyBlood Bank

Autogenic Blood CollectionBreast Care, with Education and

Clinical Breast ExaminationsCardiologyCardiac Diagnostic ServicesCardiac RehabilitationChaplain ServicesChemotherapyCommunity Health Education

Speaker's Bureau; Educational andTeaching Programs

CytologyDental SurgeryDermatologyDiagnostic Imaging:

AngiogramsCT ScanningDiagnostic and InterventionalRadiology

MRIMammographyNuclear MedicineUltrasoundX-ray

Emergency MedicineEMS TrainingEndoscopy

Family MedicineGastroenterologyGeneral SurgeryGynecologyHand SurgeryHead & Neck SurgeryHealth Insurance InformationHospiceIndustrial RehabilitationInfection ControlIntegrated Complementary

Medicine (ICM)Intensive CareInternal MedicineLaboratory ServicesMammographyMedical HematologyNeuro Diagnostic ServicesNeurologyNursing ServicesNutrition ServicesObstetrics:

Birthing CenterChildbirth ClassesNewborn NurserySibling Visitation

Occupational Medicine(HealthWorks)

Ontario County Advanced Life Support(Medic 60)

Occupational TherapyOncologyOphthalmologyOral Surgery

Orthopaedic SurgeryOtolaryngology(Ears, Nose, Throat)

PathologyPain ManagementPathologyPediatricsPharmacy ServicesPhysical TherapyPhysician ReferralPlastic SurgeryPodiatryPsychiatric Consultation ServicesPulmonary MedicineRadiologyRehabilitation ServicesRespiratory TherapyRheumatology Services

Senior Living ServicesDementia CareEnriched LivingIndependent LivingLong-Term CareMedical Adult Day ServicesPost-Hospital CareShort Stays

Sleep Disorders CenterSocial ServicesSpeech PathologySports Medicine CenterTherapeutic DieteticsUltrasoundUrgent Care CenterUrologyVascular SurgeryWellness Services

Promoting

HealthyLiving

A C T I V E

S U P P O R T

F O R

W E L L - B E I N G

Community Service Plan2009

I M P L E M E N T A T I O N R E P O R T F O R 2 0 0 8

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F.F. Thompson Hospitalis an ANCC Magnetdesignated hospital fornursing excellence

Thompson Healthis a recipient ofthe Governor’sAward for Excellence