Year In revIew2009

This report was printed on paper made with process-chlorine-free, 100% recycled post-consumer fibre and is Forest Stewardship Council (FSC) certified. The FSC promotes environmentally appropriate, socially beneficial and economically viable management of the world’s forests.

Images oppositeTop: The President of the Insurance Council of Australia, Mr Terry Towell, addresses guests at the Insurance Council’s Annual General Meeting and Dinner in May, 2009. Credit: A. Hollingworth.Centre: April 25, 2009. Rileys Point north of Wallaroo. Credit: S. DebrowskiBottom: Signage is all that remains of the Marysville Police Station, Victoria, which was destroyed in the Black Saturday bushfires of February, 2009. Credit: Insurance Council of Australia.

Contents

042009 Board of Directors

06Policy Focus 2009

20Regional Committees

22Submissions

24Insurance Council of Australia Committees and Members

30Insurance Council of Australia Members

03Message from the President

2

Message from the President

Pictures taken at a selection of Insurance Council events held during the year in Sydney, Melbourne and Canberra.Credit: A.Hollingworth

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In Australia, the general insurance industry remains solid, due in part to the good working relationship the industry has with regulators and governments in all jurisdictions.

It is pleasing to note that the Insurance Council continued to actively build on its relationships with member companies through the many and varied Insurance Council policy committees. This structure allows the Executive Team of the Insurance Council to draw on the technical expertise of member companies on a wide range of issues facing the industry. This relationship is crucial and 2009 is testament to the strength and cooperation that resides within the general insurance industry and the peak body.

Engagement with our many and varied stakeholders has also been a hallmark of 2009. The Insurance Council maintained a busy advocacy and lobbying programme across all levels of government on a national basis. This has ensured that Members of Parliament are provided with timely, relevant and useful information on issues ranging from the industry’s response to a natural disaster, consumer issues and taxation reform to name but a few.

The Insurance Council of Australia has achieved significant results in 2009, taking the lead on a number of key policy areas and engaging in public policy forums.

The Insurance Council has also been instrumental as the industry facilitator in response to a number of catastrophes. A significant example of the importance of this was the devastating

Victorian bushfires in February 2009, which has seen approximately 10,280 claims received by Insurance Council members with an approximate insured value of $1.1 billion. The industry responded promptly and with unprecedented cooperation to ensure that all policyholders’ needs were met on a timely and efficient basis.

Further streamlining of the general insurance industry’s catastrophe coordination arrangements has enhanced the framework under which policyholders, governments and general insurers work together on the recovery process.

Supporting the Insurance Council’s Strategic Blueprints, our key policy focus for 2009 has seen a number of priority projects completed.

This has included:

› Consumer Framework Project – looking at options for a more simplistic approach to product disclosure statements;

› The review of the General Insurance Code of Practice undertaken by Mr Robert Cornall AO – the final report has now been released and work is ongoing in implementation;

› Insurance Tax Reform for Consumers – modelling by Access Economics completed and incorporated in submissions to the Australia’s Future Tax System Review. The Insurance Council modelled a State tax mix switch that would remove transaction taxes and replace them with a more efficient payroll tax.

› Insurance Literacy Module – pilot

2009 has been a challenging year for the general insurance industry in Australia and particularly overseas. The global recession has tested all institutions within the financial services sector, governments and regulators.

Terry TowellPresident

phase was completed with 218 participants having undertaken the instruction module.

All of these key issues will be further advanced by the team at the Insurance Council in the coming year.

In 2010, under the umbrella of the Insurance Council’s Strategic Blueprints, the Insurance Council Board has asked management to tackle the important policy areas of:

› Insurance Consumers; › National Flood Information; › Resilient Australian Communities; › Insurance Tax Reform; › Market-Based Insurance Schemes.

I would like to take this opportunity to thank those Directors who retired from the Board during 2009, as well as welcome those new Directors who joined the Board in 2009.

4

2009 Board of Directors

Mr Terry Towell Managing Director, Allianz Australia Insurance Limited

Mr Michael Wilkins Managing Director and Chief Executive Officer, Insurance Australia Group Limited

Ms Kerrie Kelly Executive Director and Chief Executive Officer, Insurance Council of Australia Limited

Mr John Peberdy Chief Executive Officer, Ansvar Insurance Limited

Mr Ian BergVice President, Operations Manager Australia, FM Insurance Company Limited

Mr Chris Crowder Managing Director, General Reinsurance Australia Limited

President Deputy President

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This is the 2009 Board of Directors as at December 31, 2009. There were a number of changes during the review period including the resignation of former Board President, Mr John Mulcahy, Chief Executive Officer, Suncorp Metway Insurance Limited. Mr Mulcahy resigned on 3 March, 2009. Mr David Matcham, Chief Executive Officer, Lumley General Insurance Limited, resigned on 6 February, 2009. Mr Tim Plant, Managing Director, Financial Services Group, Elders Insurance Limited, resigned on 30 September, 2009. Finally, Mr Christopher Townsend, Chief Executive Officer, Chartis Limited, retired on 7 May, 2009. The following Directors were appointed during the review period: Mr Robert Scott, Managing Director, Wesfarmers Insurance Limited, 6 February, 2009; Mr Ian Berg, Operations Manager Australia, FM Insurance Company Limited, 7 May, 2009; Mr Mark Milliner, Chief Executive, Personal Insurance, Suncorp Metway Insurance Limited, 23 November, 2009; Ms Bernadette Inglis, Group Executive, Personal Insurance, Suncorp was appointed on 7 May, 2009 and resigned on 22 October, 2009.

Mr Robert Scott Managing Director, Wesfarmers General Insurance Limited

Mr Heinrich Eder Managing Director, Munich Holdings of Australasia Pty Limited

Mr Terry Ibbotson Chief Executive Officer, QBE Insurance (Australia) Limited

Mr Mark Milliner Chief Executive, Personal Insurance, Suncorp Metway Insurance Limited

Mr Russell Higginbotham Head of Australia and New Zealand, Swiss Reinsurance Company Limited

Mr David SmithChief Executive Officer, Zurich Financial Services Australia Limited

6

Policy Focus 2009

Pictures taken at a selection of Insurance Council events held during the year in Sydney, Melbourne and Canberra.Credit: A.Hollingworth

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Regulatory IssuesOverview

The impact of the global financial crisis (GFC) has been far reaching both in Australia and overseas. Despite this, Australia was able to demonstrate a resilient economy. Even in this difficult climate no major shortcomings were revealed in the regulatory framework for general insurance. This wasn’t the case at an international level, where signs emerged for the need to bolster policyholder security.

Consequently, the Insurance Council has been vigilant with Australian regulators, particularly the Australian Prudential Regulation Authority (APRA), to ensure inappropriate regulations were not introduced unnecessarily. There was concern within the industry that regulations designed to tackle problems in other financial sectors or in other jurisdictions may be put in place to the detriment of the general insurance market.

Instead, APRA has stated that in light of the current framework’s success, emphasis will be on increased supervisory activity rather than tightening prudential obligations on general insurers. There has been a noticeable regulatory focus over the past year on consumer issues, with an update of the Insurance Contracts Act, a review of unfair contract terms, privacy, human rights, whistleblower protection, and effective online disclosure.

APRA

The APRA Work Group continues to have a good working relationship with APRA. One example is the regular updates held to introduce provisions for disaggregated catastrophe data for individual

member companies. Arrangements are close to finalisation before going to members and the Insurance Council Board for approval. Two submissions were made responding to APRA proposals to better align remuneration policy and risk management. APRA’s final amendments, issued in November, took Insurance Council concerns into account.

Later in the year a confidential briefing was held to examine APRA’s capital review. An APRA consultation paper is expected to be released in March 2010.

An advanced briefing on APRA’s project to align financial and performance reporting was held in December following the release of an issues paper. Members are now assessing the impact of APRA’s proposed changes with a submission due in February 2010.

Australian Finance Centre Forum

Following advocacy work in 2008, the Insurance Council provided input, including a submission in March, to support the Australian Finance Centre Forum. Assistance was provided in the development of a strategy to increase Australia’s role as a financial services hub for the region.

The final report is due early in 2010 and will highlight the burden of inefficient State taxes on the general insurance industry as well as identifying potential gains in harmonising State/Territory regulatory differences.

Federal Joint Parliamentary Committee Inquiry into Financial Services

In addition to providing a submission, the Insurance Council appeared before the Federal Joint Parliamentary

Committee Inquiry into Financial Services. In November, the Committee released its final report, which adopted the Council’s position that Professional Indemnity Insurance (PI) cannot be made to function as a compensation mechanism.

Australian Consumer Law

In the wake of this success, there was plenty of activity to ensure a review into Australian consumer law wasn’t detrimental to insurers. The goal was to ensure the review of unfair contract terms did not apply inappropriately to general insurance contracts. Submissions were made to Treasury as well as the Senate Economics Committee. The Insurance Council also appeared before the Committee in late August.

Insurance Contracts (IC) Act 1984

In November, the Insurance Council provided comment on a confidential Exposure Draft to update the IC Act. This update will allow members to communicate electronically with their customers. It is expected to be introduced to Parliament in the 2010 Autumn sittings.

PI Insurance for Australian Financial Services Licensees

After long-running consultations with the Insurance Council and members of the PI Committee, ASIC amended its guidance in RG 126 in October. It recognises that automatic run off cover for all licensees from 1 January 2010 is not commercially realistic.

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Tort Law Reform

Anti Discrimination

Advocacy in this area continued in 2009 with two supplementary submissions made to the Victorian Parliamentary Committee Inquiry into Exemptions to the Equal Opportunity Act. The Insurance Council appeared before the Committee to justify exemptions provided to general insurers. The final committee report was both favourable and consistent with Commonwealth legislation.

National Consumer Credit Regime

This is one area where the Insurance Council has been especially busy. In addition to a submission supporting the proposed PI requirements for licensed credit providers and advisers, a response was prepared in the wake of ASIC’s second consultation paper later in the year. Another submission made in December argued that run off cover should not be a mandatory PI requirement.

Seven submissions were made in 2009 to Treasury and ASIC on various aspects of the consumer credit regime.

$600

$650

$700

$750

$800

$850

$900

$950

$1,000

$1,050

$1,100

2003 2004 2005 2006 2007 20081,500,000

1,600,000

1,700,000

1,800,000

1,900,000

2,000,000

2,100,000

2,200,000Number of public liability risks written and average premiums – Australia

Source: Insurance Council of Australia, Industry in Focus October 2009. Data drawn from the APRA ‘National Claims and Policy Database’ August 18, 2009.

No of risks written (RHS)

Average premium (LHS)

Regulatory Issues ›

Tort law reform remains an ongoing issue for the general insurance industry. Despite the clear benefits that have been delivered by the reforms of 2002, some sections of the legal profession in Australia continue to attempt to make changes to the current system that are firmly aimed at winding back the successful reforms.

The Insurance Council remains vigilant to these attempts and throughout 2009 engaged with the legal profession and goverments

on a number of occasions when they sought the view of the general insurance industry on options for change. An example of this was the changes in Queensland to the Civil Liability and Other Legislation Amendment Bill (2009).

The view of the Insurance Council and its members remains firm: the 2002 reforms have directly resulted in public liability insurance being more available and more affordable.

Reforms that began in 2002 have been so successful that the cost of liability premiums dropped 27 per cent in the five years to 2008. Moreover, the number of policies written has increased by more than 20 per cent across Australia.

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National Flood Information Database (NFID)

The Insurance Council of Australia’s multi-million-dollar National Flood Information Database (NFID) continues to be updated with historical data from local, state and territory governments. The purpose of the NFID is to provide to members of the Insurance Council of Australia, under commercial agreements, flood mapping data that is used by insurers for underwriting flood insurance products.

This is a significant advancement for the general insurance industry in being able to adequately address the issue of the availability of flood insurance to the Australian market. Putting it into perspective, the first stage of the NFID featured information for 1.3 million addresses.

As of June 2009 the database has been updated with additional flood information three times. Stage two of the project is set for completion in 2011.

Despite the success of the NFID project there are some misconceptions about risk mitigation that still remain. For example, governments claim that insurers should pay for risk mitigation as they are the main beneficiaries. This is clearly incorrect.

The fallout from consumers who do not have insurance cover affects the entire community, especially government.

Any steps taken to mitigate risk, including adequate cover, prevents government from becoming the default insurer.

It means consumers can finance their own recovery after a disaster, instead of relying on taxpayer funds.

There is still flood risk information missing from the NFID. Government flood mapping varies greatly in terms of quality and consistency. In some flood prone areas flood mapping falls below the standards required in order to assess the risk to property.

As a result, consumers in these areas may not have access to insurance products that they increasingly need. The Insurance Council will continue to advocate for government to improve flood information so consumers can determine and manage the risk.

To continue the success of the NFID project, the Insurance Council held discussions with Council of Australian Government (COAG) Ministers during 2009. The next step is to keep expanding the database and coverage to consumers.

Home Warranty InsuranceHome Warranty Insurance has continued to be a focus of attention for governments, consumers and the media during 2009.

Following the announcement that some home warranty insurers were no longer underwriting this line of

business in NSW and Victoria, the Insurance Council and its members worked closely with the NSW and Victoria State Governments to devise an appropriate strategy that would facilitate the availability of the product to the majority of Home Warranty Insurance customers.

In November 2009, the NSW Government announced that from July 1, 2010, Home Warranty Insurance would be underwritten by the state government.

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The Insurance Council’s policy framework for more resilient communities really began to gain momentum over the past 12 months with key messages resonating with governments at all levels.

This is partly due to media attention on climate change, which has forced everyone to rethink the community’s response to more extreme weather events and conditions.

To re-invigorate and reinforce discussion on resilience issues the Insurance Council has produced a new document, “Living with a Changing Climate”. The document incorporates a range of issues in an advocacy format.

It is an updated snapshot of industry concerns on a range of mitigation efforts still required in Australia.

The impact of climate change on the coastal environment is also driving discussion around public policy, successfully directing government attention to the Insurance Council’s resilience policies.

Submissions made by the Insurance Council to the Federal Government’s

Standing Committee on Climate Change, Water, Environment and the Arts have been successful in raising the issues of land-use planning, modernisation of building codes and the need to map inundation risks to adapt to future hazards.

The Committee’s final report, which was released in October, was titled “Managing our Coastal Zone in a Changing Climate.”

The Insurance Council also participated in Committee hearings and called for policy at a national level to deal with rezoning protection, retreat and compensation for the coastal environment, including nationwide planning standards to deal with sea level encroachment.

Other issues raised by the Insurance Council covered increased mitigation infrastructure funding for public works such as levees, stormwater and drainage works in coastal environments.

Moreover, the Committee accepted a recommendation for legal exploration of liability issues as they relate to mitigation works and planning decisions.

State-by-State Progress

The Insurance Council has also made progress in all juristictions. For example, the Council participated in the Victoria Government’s Climate Change Advisory Committee hearings during the year.

As a result, the government accepted risk mapping at a state level and the concept of having a Section 32 certificate containing all hazard information related to a property.

Discussions are also continuing with the Queensland Government to move cyclone planning codes further south. This would strengthen new construction, with the new regulations set to be announced in 2010.

The Insurance Council has also commenced work on property durability guides, which would provide property owners with information on how they can increase resilience to a range of hazards such as floods, storms and fire.

Resilient CommunitiesApril 1, 2009. An aerial photo of the flood-affected area around Coffs Harbour, on the NSW mid north coast. House on Waterfall Way near Bellingen.Credit: Newspix / Nathan Edwards.

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Building Codes

The Insurance Council has been continuously working on the critical need for reform and modernisation of the Building Code of Australia (BCA).

In response to this advocacy work, the Council of Australian Governments (COAG) announced a new national approach to community resilience in 2009.

The National Resilience Strategy, coordinated through the Federal Attorney-General’s Department, calls on governments at all levels to develop and implement effective risk-based land use, planning and built environment decisions that will reduce the exposure of the community to extreme weather events.

Discussions held with the federal government have resulted in the Insurance Council’s initiatives and policy concerns being considered and are likely to be addressed by the programme’s implementation team.

The Insurance Council and its members will continue to work closely with governments to assist in the development and execution of this programme. This will include the Insurance Council’s position to expand the BCA to address the issue of property durability to extreme weather events.

National Motor Vehicle Theft Reduction Council

Recognising the need to tackle motor vehicle theft, the Insurance Council has extended operation of the National Motor Vehicle Theft Reduction Council (NMVTRC) for another three years.The NMVTRC’s previous three-year

term expired on June 30, 2009. It is an initiative jointly funded by the Insurance Council membership, the federal government and state/territory governments.Theft reforms have certainly proven

successful, with motor vehicle theft decreasing more than 50 per cent since the 2000/2001 financial year.

Media Snapshot

› During 2009 the Insurance Council of Australia issued 39 media releases and made 710 media comments.

› 354 quotes providedto print media, 240 to radio, 52 quotes to online news providers (Internet) and 64 to TV news and current affairs programs.

› A total of 257 interviewswere conducted in 2009, with 356 quotes on the Victorian bushfires.

› 38,183 people visitedthe Insurance Council’s website and 190,503 pages were viewed. The topic of most interest was travel insurance.

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Catastrophe Coordination Arrangements

A number of enhancements were introduced to the general insurance industry’s Catastrophe Coordination Arrangements (CCA) during 2009. This updated document identifies the industry-wide coordination process for disaster events and includes new capabilities, such as Insurance Captains, introduced in the past 12 months.

Established in 2006, CCA was created to enable the insurance industry to respond more effectively to extreme weather events.

Once again the CCA arrangements were successfully employed throughout 2009, most notably during the Victorian bushfires of February 2009. (A full report on the Victorian bushfires appears on page 14).

Insurance Captains were introduced for the first time in Victoria to respond to the widespread geographical need to man ninteeen different relief and evacuation centres.

Their appointment set a precedent that is now used in all major catastrophes.

The year also began with flooding in far north Queensland following Cyclone Charlotte on January 13, 2009. A total of 2,150 claims were received by member companies totalling $19 million. Heavy rains also extended to south-east Queensland and on May 21, 2009, the formation of an Insurance Taskforce was announced. By the end of December 2009, 3,870 claims had been processed at a cost of $48 million.

Since being introduced, CCA has been employed in more than 47 disasters. Each event presented its own unique challenges, but confirmed that the fundamentals of CCA remain solid and can deliver under the most difficult circumstances.

Throughout the year, a taskforce established for the Brisbane storms of November 16, 2008, continued to provide monthly updates on the state of the recovery to the Queensland Premier and relevant Ministers. By the end of October, member companies had assessed 34,300 claims totalling $309 million.

And finally, the year ended with bushfires in the Toodyay area of Western Australia on December 28, 2009. Payments began immediately with claims topping $7.5 million.

Weather event Location Date Number of claims to 31/12/09

Insurable loss ($) to 31/12/09

CAT 09/1Far North Queensland Flooding

Far North Queensland

13 January 2009 2,150 19 million

CAT 09/2 and 09/3Victorian Bushfires

Victoria Region 7 February 2009 10,280 1.1 billion

CAT 09/4Northern NSW Flooding

Northern NSW 1 April 2009 2,850 37 million

CAT 09/5NSW and QLD Inundation and Storm Damage

NSW and Queenland regions

21 May 2009 3,870 48 million

CAT 09/6Toodyay Bushfires

Toodyay, WA 31 December 2009 210 7.5 million

Statistics for events given a catastrophe declaration by the Insurance Council in 2009

The above figures were compiled by the Insurance Council using data provided by Insurance Council member companies.

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Insurance Council of Australia Events and Conferences 2009

Event Key Speakers

4 February 2009› 2009 Regulatory Update Seminar – SydneyPlenary Session 1 › Market Conduct: What are the likely supervisory arrangements in the future?Plenary Session 2 › Re-Insurance in modern finance– the implications for primary insurersPlenary Session 3 › Australia’s Accounting Standards– Are they appropriate in the financial crisis?

› Senator The Hon. Nick Sherry, (former) Minister for Superannuation and Corporate Law› Roger Wilkins AO, Secretary, Federal Attorney-General’s Department› The Hon. Chris Pearce MP, (former) Shadow Minister for Financial Services, Superannuation and Corporate Law› John Trowbridge, Member, APRA› Jeremy Cooper, Deputy Chairman, ASIC

7 May 2009› Insurance Council Annual Dinner – Sydney

› Entertainment: Lady Julia Morris

27 August 2009› Melbourne Dialogue Luncheon

› The Hon John Lenders MLC, Victorian Treasurer

Mobile Disaster Kits

Another new initiative introduced in 2009 is the use of Catastrophe Deployment Kits. Recent experience gained from multiple catastrophe events, along with increased sophistication in state and federal disaster zone operations, has prompted the need for rapid deployment kits.

The kits are used by Insurance Council executives who deploy at short notice into disaster zones.

Being able to deploy at short notice and establish a credible and integrated presence with state and federal agencies is of critical importance to the success of CCA.

About $14,700 has been budgeted for two full deployment kits and a third light deployment kit.

Full deployment kits contain basic waterproof clothing, documentation for use in relief centres, electronic support equipment and rugged computers to enable participation in new state-based conferencing and communication capabilities.

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Victorian Bushfires

The general insurance industry moved quickly to respond to the Victorian bushfires in February 2009.

An insurance taskforce was established within 24 hours and by the end of 2009 about 92 per cent of all claims had been settled.

The approximate insured value of claims received as a result of the disaster stands at $1.1 billion.

This figure covers 10,280 claims with about 83 per cent related to property and content insurance while the remaining 17 per cent is for motor vehicles.

During 2009 Insurance Council member companies made available $914 million in emergency payments and cash settlement to affected policyholders.

Victorian Bushfires Royal Commission

During the year the Insurance Council made two submissions to the Victorian Bushfires Royal Commission.

The first submission addressed land-use planning issues, fireproofing and the importance of toughening Australia’s building codes to incorporate property protection in building design and construction.

These issues are central to building more resilient communities able to withstand extreme weather events, which are becoming more prevalent as a result of climate change.

The first submission specifically sought leave to appear before the Commission, which was successful. The second submission called for the abolition of the Fire Services Levy (FSL).

In this submission, the Insurance Council pointed out how the current funding model for fire services is an unfair burden on Victorian consumers.

The Council proposes a range of more equitable systems including a property-based revenue scheme.

The Insurance Council also rejects the Victoria Government’s proposal to expand its revenue base by including non-insured property owners and motor vehicle owners while still maintaining the FSL.

The Victoria Government is also considering a form of compulsory insurance for all consumers in the state. The Insurance Council’s submission argues against compulsory insurance, claiming it will lead to an overarching regulatory framework.

More importantly, it removes personal choice for consumers. The Victorian community deserves a first-class fire fighting service to protect lives and property.

The Insurance Council continues to argue that funding for this essential community service should be equitable. Funding should be shared by all consumers who benefit from the service, not just a few forced to carry the burden for everyone.

Victorian Bushfires

Top left: The Australian flag flies at half mast at Marysville CFA Station after the Victorian bushfires in February 2009.

Top right: One of many burnt out motor vehicles destroyed in the Victorian bushfires of February 2009.

Bottom left and right: On the ground or in the air the devastation of the Victorian bushfires was everywhere.

Credit: Insurance Council of Australia.

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The Insurance Council’s ability to identify emerging trends and track priority issues for member companies was enhanced with the creation of the insurance data project. For the first time, the Insurance Council was able to use the data to publish key industry statistics on its website. In early 2009 the Council began publishing trends in the general insurance sector, especially in key insurance classes such as homes and motor vehicles.

The availability of this data allows the industry to contribute to public debate and enforce its position with evidence-based data and supporting arguments.

As part of the data project, the Insurance Council began publishing an industry newsletter to showcase the findings from its data.

Topics covered in the newsletter throughout the year included an outline of the risks posed by the rise

in weather-related claims and a summary of the success of tort law reform that began in 2002.

Also featured was an analysis of non-insurance in contents and the characteristics of those households unlikely to purchase contents insurance.

The newsletters are all made available on the Insurance Council’s website and are provided to selected media outlets and interested stakeholders.

Insurance Data Project

The Consumer Framework Project commenced in January 2009. The Insurance Council Board established the Consumer Framework Project to coordinate and focus four specific consumer-related assignments:

› Value of Insurance – Financial Literacy.

› Product Disclosure Statements (PDSs).

› FOS Terms of Reference Review. › Review of general insurance

industry Code of Practice.

Each of these assignments has a focus on the policyholder and the relationship of the industry generally to consumers.

The strategic decision by the Insurance Council Board to undertake a specific Consumer Framework Project was driven by a number of key consumer issues. These include increasing government focus on assisting consumers to be better informed and to better understand

the products that they are purchasing within the financial services sector.For example, the Federal Government has introduced measures within the banking sector to assist consumers with changes, such as a four-page product disclosure statement for the First Home Saver’s Account; and the merger of the financial industries different Ombudsman services into the one service, the Financial Ombudsman Service (FOS). Work is under way to finalise the terms of reference for FOS, which will determine how disputes are resolved.

Given this background, to satisfy consumers and government and to balance the outcomes with solutions that are appropriate for the general insurance industry, the Insurance Council implemented a focused strategy that draws together the different issues within the consumer area and provided a targeted work plan aimed at addressing each issue in a coordinated way.

The project took into consideration the significant cross-over on a number of Insurance Council Committees in the regulatory and consumer area. These include: Strategic Consumer Policy Committee; ASIC and APRA Working Groups; Effective Regulation Working Group; Consumer Consultative Liaison Committee; and the Government Relations Committee. Each of these Committees has and will continue in 2010 to have an interest across the four assignments within the Consumer Framework Project. Having one central point in the Insurance Council coordinating information flows to these Committees should eliminate double up on activity and ensure that information flowing back from the Committees is taken into consideration.

Consumer Framework Project

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During the course of 2009, the Insurance Council continued to press for tax reform in its submissions to the Review of Australia’s Future Tax System, more commonly referred to as the Henry tax review. (The Chair of the Review panel is the Secretary to the Treasury, Dr Ken Henry.)

In the wake of the global financial crisis, the Insurance Council recognises that governments at all levels are under considerable strain.

The submission calls for state governments across Australia to change their tax mix by shifting away from narrow insurance taxes to taxes of a much broader nature.

This considered and thematic approach to tax reform distinguished the Insurance Council from other stakeholders and contributors to the Henry review.

It showed the Council’s capacity to engage in policy debates in a constructive and positive way.

This Insurance Council policy approach was also used when presenting to the Victorian Treasurer and Treasury as part of the Victoria Government’s pre-Henry tax submission consultations.

Pre-budget discussions were also held with the Victoria Government. Also in Victoria, the Insurance Council and its member companies continue to push for reform in the area of fire levies for insured policy holders.

In 2009, the Insurance Council made a detailed submission to the Victorian Parliamentary Economic Development and Infrastructure Committee Inquiry into State Taxation and Debt.

The submission was accompanied by testimony presented by the Insurance Council during public hearings.

In both its submissions and testimony before the hearings, the Insurance Council reinforced the economic modelling that underpinned its proposals for reform.

The Council also outlined the alternative approaches available domestically and internationally for the funding of fire and emergency services.

A detailed analysis on the relative efficiencies of all Victorian state taxes and the gains that could be achieved if the current tax mix was changed was also presented to the committee.

In Victoria, policyholders contribute 75 per cent of the Metropolitan Fire Brigade and 77.5 per cent of the Country Fire Authority budgets. General insurance policyholders contribute 73.7 per cent of the total budget per annum for the NSW Fire Brigade and the NSW Rural Fire Service.

Left: Firefighters fought tirelessly during the tragic events of February, 2009. Right: A Country Fire Authority truck surrounded by thick smoke during the Victorian bushfires. Credit: Insurance Council of Australia.

Insurance Taxation

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The first triennial review of the General Insurance Code of Practice was completed during 2009. The Insurance Council Board appointed Mr Robert Cornall AO as the Independent Reviewer of the Code of Practice. Mr Cornall commenced the review on June 1, 2009 and submitted his final report to the Insurance Council Board on October 30, 2009.

The final report was the culmination of extensive consultation by Mr Cornall with key stakeholders through public sessions and face-to-face meetings. The key stakeholders directly consulted included: consumer organisations – Brotherhood of St Laurence, Consumer Credit Legal Centre (Insurance Law Service), Federation of Community

Legal Centres (Victoria), Mr Denis Nelthorpe, Public Interest Law Clearing House, Victoria Legal Aid; Regulators – APRA, ASIC; Other – Australian Institute of Chartered Loss Adjusters, Code Compliance Committee (CCC), Financial Ombudsman Service, NIBA, Mr Campbell Anderson; and Insurers.

The review received 21 written submissions, of which 16 were public and five confidential. Seven verbal submissions were provided to the Independent Reviewer directly.

Insurance Council member companies provided excellent input into the review process, which substantially enabled Mr Cornall to appropriately balance issues raised by key stakeholders.

Mr Cornall made 10 recommendations in the report, which ranged from minor clarification of wording to substantive issues. Recommendations of note related to the issues of: › Financial hardship. › Code Compliance Committee. › Application of the Code to retail

and wholesale insurers.

A full copy of the final report from the Independent Reviewer is available at www.codeofpracticereview.com.au

Code of Practice Review

The clear consensus from previous taxation reviews, including the high- profile Harvey Review, recognised that there are “poor” state taxes and efficient state taxes. The less efficient (or “poor”) state taxes include stamp duties and taxes on insurance (including fire services levies).

Payroll, gaming and land taxes were identified as more efficient state taxes.

Accordingly, the Insurance Council argues that overall economic welfare would improve significantly if there was a policy pathway less reliant on stamp duties and more reliant on better taxes.

Following the Victorian bushfires, the Victoria Government announced a Green Paper on fire services and non-insurance in late 2009.

The Green Paper offers the industry another opportunity to advance its arguments for reform, especially in relation to the fire funding system.

The Insurance Council is also keen to draw attention to the impact of taxes on insurance and how they affect the take up of insurance by consumers.

As part of the Green Paper process, the Victoria Government will be undertaking an examination of insurance levels as well as analysing non-insurance and under-insurance in the Victorian community.

The Insurance Council also fought for reform in NSW.

Notwithstanding the recommendation from the NSW Independent Pricing and Regulatory Tribunal (IPART) for the abolition of fire levies on insurance

policies, the NSW Government pressed ahead with the introduction of insurance contributions to fund state emergency services.

During the first half of 2009, the Insurance Council worked closely with the NSW Office of Emergency Service to ensure the introduction of the new measure was seamless for customers and industry alike.

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The Insurance Council was extensively involved during the stakeholder consultation process undertaken by the Financial Ombudsman Service (FOS). This process included the release of exposure draft Terms of Reference (TOR) and proposed TOR as well as draft operational guidelines. Throughout this process the Insurance Council of Australia has played a key role in providing industry feedback, both in submissions and ongoing discussion, on the practicality and impact of the proposed TOR.

Consistent with representations made by the Insurance Council and others, the proposed TOR were modified in several key areas including:

› FOS did not expand access to third parties such as tenants;

› FOS limited the privacy jurisdiction and made other changes to its jurisdictional provisions;

› The six year timeframe for access to FOS is judged with reference to the date the dispute is lodged with FOS (not the date for making a claim) with a shorter (two-year) timeframe for lodging a dispute post Internal Dispute Resolution (IDR);

› FOS adopted the minimum monetary caps possible under ASIC RG 139;

› Imposing a cap on awards for consequential loss and for non-financial loss;

The process, while lengthy, demonstrated the excellent cooperation that exists within the general insurance industry, culminating in refinements made by the Australian Securities and Investment Commission (ASIC) to the TOR in November 2009 prior to finalisation. Most of the suggested general insurance industry changes were agreed to following Insurance Council representation.

The new TOR for the Financial Ombudsman Service Ltd come into effect from January 1, 2010, following ASIC approval on December 18, 2009.

FOS Terms of Reference

Percentage of claims accepted/rejected – all classes of general insurance

2008-2009

Source: Financial Ombudsman Service ‘General Insurance Code of Practice Overview of 2008/09 Financial Year’

98%Percentage of claims accepted

Percentage of claims rejected

2%

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The Insurance Council undertook an extensive and broad advocacy programme in 2009 focusing on its Strategic Blueprints and supported by its Key Policy Focus 2009. The Insurance Council continued to make progress on issues that face the general insurance industry, specifically in the areas of:

› Insurance taxes; › Flood; › Resilient communities.

Advocacy work continued on the issue of Australia’s building codes. Further briefings were conducted with Building and Planning Ministers regarding the content of the July COAG communiqué. The Insurance Council continued its advocacy to include a minimum level of property durability and resilience in Australia’s Building Code to counter the threat of extreme weather events.

Detailed briefings were also held with Consumer Affairs Ministers and Shadow Ministers in all jurisdictions to highlight the review of the general insurance industry’s Code of Practice, which was completed in 2009.

The Insurance Council’s advocacy programme also focused on providing timely information to Members of Parliament affected by the various industry-declared catastrophes in 2009. Under the industry catastrophe coordination arrangements, electronic updates from the relevant insurance taskforces are provided regularly to affected electorates. Members of Parliament continue to express confidence in this coordinated process.

The Insurance Council continues to link its regional committees with its advocacy programme, with many regional committees hosting events with key stakeholders to provide a forum to discuss local, state-based issues.

The annual Insurance Council Canberra cocktails were held in November at Parliament House with 200 people attending this industry event including more than 75 Members of Parliament. This event is recognised as providing Federal and ACT Members of Parliament an opportunity to speak directly with senior representatives of the general insurance industry.

In total, more than 130 meetings were conducted with Members of Parliament, Ministers, Shadow Ministers, departmental representatives and senior advisers.

Advocacy

Pictures taken at a selection of Insurance Council events held during the year in Sydney, Melbourne and Canberra.Credit: A. Hollingworth

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Insurance Council of AustraliaRegional Committees

MembersQBE: Geoff Meers (Chair) › Guild Insurance: Craig Kerkin › Catholic Church Insurances: Tony Cassar › Insurance Australia Group: Graeme Adams › Wesfarmers: Tony La Rocca › NTI: Colin Chapman › CUNA: Karen Milton

Issues› Introduction of a competitive CTP system

Events› Hosted luncheon with Brendan Smyth MLA, Deputy Canberra Liberal Leader, Shadow Treasurer, Shadow Minister for Business and Economic Development, Shadow Minister for Emergency Services› 2009 Canberra Cocktails

MembersLloyd’s Australia: Keith Stern (Chair) › Aioi Insurance: Michi Yokoi › Allianz Australia: David Krawitz › Chartis Insurance: Richard Heath › AON Group Australia: Robert De Souza › Calliden: Nick Kirk › Catholic Church Insurances: John Apter › CommInsure: Paul Rayson › Elders Insurance: Daniel Binfield › GenRe: Tony Gallagher › Guild Insurance: Aidan Walsh › Hallmark General Insurance: Pieter Lindhout › Insurance Australia Group: Michael Rabbit › LawCover Insurance: Paul McGahen › Wesfarmers:Wayne Bismire › MDA National: Peter Forbes › NTI: Colin Chapman › QBE: Colin Fagen › Swiss Reinsurance: Andrew Davidson › Suncorp: Natalie Fenech › Westpac General Insurance: Mark Smith › XL Insurance: Craig Langham › Zurich Financial Services: Noel Evans and Elizabeth Taylor

Issues› Home Warranty Insurance › Introduction of Emergency Services Levy› Review of the NSWInsurance Act› NSW tax reform – NSW Insurance Protection Tax

Events› Hosted luncheon with Hon. Melinda Pavey MLC, NSW Shadow Minister for Emergency Services› End-of-year function withNSW politicians

MembersCatholic Church Insurances: John Lemm › Guild Insurance: Joanne St Clair › QBE: Colin Chilcott › AAMI: Anthony Matthews › Territory Insurance Office: Peter Atkinson › Zurich Financial Services: Luke Verhoef › NTI: Richard Bushell

Issues› Workers’ compensation

Events› Hosted luncheon with Hon. Della Lawrie, MP, NT Treasurer and Minister for Planning

MembersRACQ Insurance: Bradley Heath (Chair) › AIG Australia: David Toua › Allianz Australia: Mike Ambrosini › Ansvar: Ian Ireland › Australian Insurance Holdings: Michael Weston › Calliden: Willem de Graaf › Catholic Church Insurances: Gary Esler › Elders Insurance: Sean Kenny › Guild Insurance: Peter Jarrett › Insurance Australia Group: Dominic Dower › Wesfarmers: Kerrie Challenor › MDA National: Michael Halliday › NTI: Tony Clark › QBE: Leigh Stalker › Suncorp: Chris Cunnington › Swiss Reinsurance: Tony Piper › Wesfarmers: David McKinnis › Youi Pty Ltd: Hugo Schreuder › Zurich Financial Services: Damien Gallagher

Issues› Catastrophe coordination arrangements – Far North Queensland and Brisbane storms› Public liability/tort law reforms

Events› Hosted luncheon with Hon. Neil Roberts MP, Queensland Minister for Emergency Services› Hosted luncheon with Hon. Kate Jones MP, Minister for Climate Change and Sustainability› Hosted luncheon withMr John-Paul Langbroek MP, Leader of the Queensland Opposition

Australian Capital Territory

New South Wales

Northern Territory Queensland

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MembersMIGA: Mandy Anderson (Chair) › AAMI: Anthony Matthews › Allianz Australia: Tony Goldsmith › Ansvar: John Jones › Calliden: Graham Day › Catholic Church Insurances: John Lemm › Elders Insurance: Jon Fox › Guild Insurance: Joanne St Clair › Wesfarmers: Tibor Godrik › Insurance Australia Group: Ms Lee Jameson › NTI: Richard Bushell › QBE: Alan Bosher › RAA Insurance: David Russell › Swiss Re: Scott Walker › Zurich Financial Services: Paul Dorman

Issues› Post Victorian bushfires and implications for South Australia

Events› Hosted luncheon with Ms Isobel Redmond MP, Shadow Attorney-General› Hosted luncheon with Mr Steven Griffiths MP, Deputy Leader of the SA Opposition and Shadow Treasurer

MembersGuild Insurance: Neville Lewis (Chair) › Catholic Church Insurances: Mick Newell › QBE: Leigh Ebzery › AAMI: Anthony Matthews › NTI: Renzo Antidormi › Insurance Australia Group: Jarrod Wilson

Issues› Workers’ compensation

EventsN/A

MembersFM Global: Ian Berg (Chair) › Allianz Australia: Greg Fisher › AIG Australia: Michael De Giorgio › Ansvar: John Peberdy › Calliden: Robert Walliser › Catholic Church Insurances: Peter Rush › Elders Insurance: Robert Spencer › Guild Insurance: David Brown › Insurance Australia Group: Andrew Beer › MDA National: Peter Forbes › MIPS: Dr Troy Browning › Munich Reinsurance: John David › NTI: Renzo Antidormi › QBE: Jason Clarke › Vero Insurance: Rob Funnell › Swiss Reinsurance: Dominic Imlach › The Warranty Group: Paul Maltiassi › Wesfarmers: Barry Parks › Zurich Financial Services: Chris O’Connor

Issues› Victorian bushfires recovery › Victorian Bushfires Royal Commission› Tax reform – fire services levy

Events› Hosted luncheon with Hon. Justin Madden MLA, Minister for Planning› End-of-year function with Victorian politicians

MembersRAC Insurance: Mike McCarthy (Chair) › Allianz Australia: Brett Jackman › AIG Australia: Alan Tokeley › Ansvar: Michael Thomas › Calliden: Phillip McGuire › Catholic Church Insurances: Bob Fragomeni › Elders Insurance: Lawrence Kenyon › Fortron Insurance: Laurie Holder › Guild Insurance: Joanne Parnell › HBF General Insurance: Steve Hollow › Insurance Australia Group: Garry Moore › MDA National: Andrew Fraser-Gillard › Munich Reinsurance: Nigel Rees › NTI: Allan Smith › QBE: Steven Burns › Suncorp: Kevin Burston › Wesfarmers: Howard King › Zurich Financial Services: Mike Rumac

Issues› Review of towing regulations in WA› CTP privatisation› Motor Vehicles Repairers Act 2003› Insurance Commission WA – Online Crash Reporting Facility› Workers’ compensation

Events› Hosted luncheon with Minister for Police, Minister for Emergency Services, the Hon. Rob Johnson MP

The Insurance Council of Australia’s Regional Committees comprise senior representatives of the Insurance Council’s member companies in each state or territory. In 2009, the Regional Committees played a key part in contributing to policy debates of the general insurance industry. Relevant issues were updated at the state and territory level and provided valuable input, through the Insurance Council CEO, to the Board for use in its prioritising of key policy issues for the general insurance industry as a whole. In all, the Regional Committees in each state and territory liaised with key Members of Parliament and stakeholders throughout the year. The table below outlines the key state policy issues considered by each Regional Committee in 2009 along with the events undertaken in each region. The following details are correct as at December 31, 2009.

South Australia Tasmania Victoria

Western Australia

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Insurance Council of AustraliaSubmissions 2009

January› Federal Government 2009/10 Budget submission

› Issues Paper on Group-Wide Solvency Assessment

› Response to the Australian Law Reform Commission’s privacy review

› UN Convention on the use of electronic communications in international contracts 2005

February› Implementation of the Financial Claims Scheme

› National Motor Vehicle Theft Reduction Council

March› Review of the Dust Diseases Claims Resolution Process

› Strategy to enhance the international competitiveness of the Australian financial services sector

› Consultation Paper on a new Consumer Policy Framework

› NSW Insurance ProtectionAct 2001

› Comment on the Consultation Regulatory Impact Statement on the proposal to revise the Building Code of Australia requirements for Automatic Sprinkler Systems

April› Supplementary Submission tothe Review of Australia’s Future Tax System

› Review of the Terrorism InsuranceAct 2003

› Proposed Terms of Reference forthe Financial Ombudsman Service

› Establishment of the ASEAN-Australia-New Zealand Free Trade Area Agreement

May› Standard and guidance paper on the Structure of Capital Resources

› Unfair contract terms(consumer law)

› Motor Accidents Compensation Amendment Bill 2009

› Roles and relationship between the Actuary and External Auditor

› Proposed Terms of Reference forthe Financial Ombudsman Service

› National consumer creditreform package

› Review of the Dispute Resolution Directorate Rules, WorkCover WA

June› Proposed Financial Sector Leviesfor 2009/10

› APRA Discussion Paper and Draft Prudential Practice Guide on the Management of IT Security Risk

› Review of Commercial Agents and Private Inquiry Agents Act 2004

› Health and Other Legislation Amendment Bill 2009

July› General Insurance Code Compliance Committee

› Proposed extensions to governance requirements for APRA-regulated institutions

› NSW Health Discussion Paper on Statutory Privilege for Root Cause Analysis and Quality Assurance Committees

› Exposure Draft for the Health Practitioner Regulation National Law 2009

› Draft Section 85A Statement of Particulars under the Motor Accidents Compensation Act 1999

› Parliamentary Joint Committee on Corporations and Financial Services – Inquiry into Financial Products and Services in Australia

› Victorian Law Reform Commission’s Consultation Paper “Surveillance in Public Places”

› Exceptions and Exemptions to the Equal Opportunity Act 1995 (Vic)

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August› Amendments to the WrongsAct 1958

› Trade Practices Amendment (Australian Consumer Law) Bill 2009

› Proposal for Laws to Protect Charitable Donors of Goods and Services

› Mandatory Reporting of Professional Misconduct by Health Practitioners

› Liability issues in regard to the Vaccination Against Pandemic H1N1

› Consultation Paper on Training and Competence for Credit Licensees

› General Conduct Obligations for Credit Licensees

› Discussion Paper on Healthcare Identifiers and Privacy Regulation

› Compensation and Financial Arrangements under the proposed National Credit Law

› PI for Accredited Persons

› Consultation Paper (CP) 111: Compensation and Financial Resources Arrangements for Credit Licensees

› Guidance Paper on the Use of Supervisory Colleges in Group-Wide Supervision

September› Draft Workers Rehabilitation and Compensation (Income Maintenance) Amendment Bill 2009

› ACT Workers’ Compensation Review – “How Do We Make It Better?”

› Written-Off Vehicles Objectives Paper

› Civil Liability and Other Legislation Amendment Bill 2009

› Consultation Paper on Dispute Resolution Requirements for Consumer Credit and Margin Lending

› House of Representatives Standing Committee Inquiry on Climate Change, Water, Environment and the Arts

October› Response to Australian Securities and Investment Commission’s proposals on responsible lending obligations for the National Consumer Credit Protection Bill 2009

› Response to Australian Prudential Regulation Authority’s amended standard GPS 510 and amended practice guide PPG 511

› Submission to the Victorian Parliamentary Economic Development and Infrastructure Committee Inquiry into State Government Taxation and Debt

› Consultation to Treasury on theproposed data collection requirements for general insurance intermediaries

› Roads and Traffic Authority’sSpecial Number Plates Concession Discussion Paper

November› Review of the Motor Vehicle Insurance and Repair Industry Code of Conduct

› Amendments to the Insurance Contracts Amendment Bill 2009

› Proposed changes to the Financial Services Ombudsman (FOS) Terms of Reference

› ACT Occupational Health and Safety Discussion Paper

December› Stamp Duties (Insurance) Amendment Bill 2009

APRA Member John Trowbridge addressing members of the Insurance Council.Credit: A. Hollingworth

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Insurance Council of AustraliaCommittees and Members

Consumer Directorate

National Workers’ Compensation Committee

MembersAllianz: David Krawitz › Catholic Church Insurances: Glenn Stewart › Employers’ Mutual: Paul Clarke › Guild Insurance: Robert Wakeling › Insurance Australia Group: Garry Moore and Craig Olsen ›QBE: Jason Hammond › Suncorp: Mike Thomas › Territory Insurance Office: Dale Demarco › Zurich: Stephen Loomes

Motor Accidents Insurance Policy Committee

MembersAllianz: Tony Mobbs › Insurance Australia Group: Graeme Adams and Mary Maini › QBE: George Katsogiannis › RACQ Insurance Limited: Angus Cairn › Suncorp: Matthew Kayrooz and Neil Singleton › Zurich: Stephen Loomes

Home Warranty Insurance Policy Committee

MembersAON: Andrew Gilbert › Calliden: Andrew Parker and Michael Huntley › Insurance Australia Group: Jacob Mamutil and Mark Brown › Munich Holdings of Australasia: Hans Moll › QBE: Jason Bourne, Rodney Elliot and Corey Nugent › Suncorp: Neil Blount and Caroline Quillan › Wesfarmers: Doug Berge

Tort Reform Policy Committee

MembersAllianz: Lori Callahan and Nicholas Scofield › AON: Troy Anderson › Calliden: Jenny Miner › Chartis Insurance: Adam Cox › CommInsure: Stephen Case › Insurance Australia Group: Mary Maini, Mark Lever, Reece Williams and Chris Rodd › QBE: Tanya Boothby and Sharon Mooney › RACQ Insurance Limited: Angus Cairn › Suncorp: Neil Singleton and Carmel Harkin › Zurich: Andrew Bunting

Motor Policy Committee

MembersAllianz: Leanne Stagnita › Auto & General Insurance: Damien Brock › CommInsure: Steve Case › CUNA: Jonathan Fae › Fortron: Maree Ierace › Insurance Australia Group: Andrew Tubb, Chad Vigar, Lynne Moorgas, Chris Purchase and Roy Briggs › Munich Holdings of Australasia: Chris Coughlan › NTI: Craig Carmody › QBE: Ivan Verescuk and Phil Marks › Suncorp: Tim Jeffcoat, Stuart Smith, Mark Goldspink and Mark Hilder › Territory Insurance Office: Dale Demarco › Wesfarmers: David Madell › Youi: Marc Kruger › Zurich: Clint Draper

Public Liability Committee

MembersCalliden: Peter Bailey › CommInsure: Chris Ortlep, Steve Case and Sandra Ackley › CUNA: Sarah Pallistar › Employers’ Mutual: David Richards › Munich Holdings of Australasia: Chris Coughlan › QBE: Tanya Boothby and Allan Lightfoot › Suncorp: Mark Coss › Territory Insurance Office: Dale Demarco › Zurich: David Leighton › Gen Re: Damien Leary › Insurance Australia Group: Nola Watson

Consumer Consultative Committee

MembersChartis Insurance: Steve Warren › Allianz: Nicholas Scofield › CommInsure: Julie McCormack and Gareth Newton › Insurance Australia Group: David Welfare, Ron Arnold and Iwona Polski › QBE: Brad Sinnatamby › Suncorp: Sue Duke and Rob Whelan

NSW Compulsory Third Party (CTP) Claims

MembersAllianz: Tony Khoury › Insurance Australia Group: Mary Maini › QBE: Raj Kanhai › Suncorp: Geoff Christiansen › Zurich: Debbie Crowe and Jade Doyle

WA Workers Compensation Sub Committee

MembersAllianz: Rodney Bond › Catholic Church Insurances: Bob Fragomeni › Guild Insurance: Joanne Parnell › Insurance Australia Group: Garry Moore › QBE: Ryan Job › Suncorp: Kevin Burston › Wesfarmers: Marie McKay › Zurich: Angela Duffy and Sean D’Cruz

Smash Repair Code Working Group

MembersAllianz: Trevor Lawler and Nicholas Scofield › Auto & General Insurance: Damien Brock › Fortron: Maree Ierace › Insurance Australia Group: Chad Vigar › NTI: Craig Carmody › QBE: Ivan Verescuk and Phil Marks › RAA Insurance: Daniel Muller › RAC Insurance Limited: Brendan Stocks › Suncorp: Mark Goldspink, Mark Hilder, Maureen Joseph and Tim Jeffcoat › Territory Insurance Office: Phil Hedger › Wesfarmers: David Maddell › Youi: Marc Kruger and Albert Bosman › Zurich: John Thompson

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Regulation Directorate

Tow Truck Reference Group

MembersAllianz: Trevor Lawler › Auto & General Insurance: Damien Brock › Fortron: Maree Ierace › Insurance Australia Group: David Cooper, David Wilkes and Steven Fitzpatrick › NTI: Craig Carmody › QBE: Phil Marks › RAC: Grant Scott › Suncorp: Stuart Hickman, Geoff Hughes, Mark Hilder and Mark Goldspink › Territory Insurance Office: Phil Hedger › Wesfarmers: David Maddell › Youi: Marc Kruger and Albert Bosman › Zurich: John Thompson

Consumer Framework Project Advisory Group

MembersAllianz: Nicholas Scofield › Chartis Insurance: Ron Woodson › CommInsure: Robert Hider › Insurance Australia Group: Ron Arnold › Munich Holdings of Australia: Luisa Ramalhos › QBE: Pita Williams › Elders: Jonathon Fox › Suncorp: Jane Pires › Wesfarmers:David Richards

FOS TOR Working Group

MembersAllianz: Mathew Kaley and Ranjini Nayager › Auto & General Insurance: Tony Stone › Chartis Insurance: George Gholam › CommInsure: Karen Davis and Brendan French › Insurance Australia Group: Chris Rodd and Richard Foda › Lloyd’s: Peter Fryer › MDA National Insurance: Jenny Wright › QBE: Lyndal Arnott › RACQ Insurance Limited: Tony McKeaten › Suncorp: Jane Pires › Westpac General Insurance: Kylie Douglas › Zurich: James Phillips

APRA Working Group

MembersAllianz: Andrew Huszczo, David Hosking and Nicholas Scofield › Ansvar: Malcolm Saunders › AON: Jeremy Fox and Reg Campbell › Calliden: Charles Whattam › Chartis Insurance: John Briffa, Howard Carne and Peter Hopkins › CommInsure: Karen Davis, Anita Longworth and Sunita Krishnan › CUNA: Richard New › Gen Re: Michael Brent › Insurance Australia Group: Lee Sullivan, Brett Ward, Caroline Shivers and John Tucci › LawCover Insurance: David Martin › MDA National Insurance: Andrew Fraser-Gillard and Diane Browning › MIPS Insurance: Troy Browning › Munich Holdings of Australasia: Jessie Shi, Gerard De Laroche and Neale Campbell › PMI Mortgage Insurance Limited: Kate O’Loughlin › QBE: George Thwaites, Des Quirk, Rob Evans › Suncorp: Chris Cunnington, Paul Muir and Giovanni Caramella › Swiss Reinsurance: Jeremy Challen › Territory Insurance Office: William Oliver › Wesfarmers: George Bogdanovic and Anthony Niardone › XL Insurance: Craig Langham › Youi: Hanneli Combrinck › Zurich: Keith Tomkins and William Milner

Insurance Contracts Act Working Group

MembersChartis Insurance: Matthew Everingham and Melanie Burnicle › Allianz: Matthew Kaley › CommInsure: Richard Herrera › Combined Insurance: Frank Gurney › Insurance Australia Group: Andrew Yeend, Chris Rodd and Trudy Newton › Lloyd’s: Peter Fryer › MDA National Insurance: Diane Browning and Luke Thomson › QBE: John Boden, Pita Williams and Vicki Offner › Suncorp: Adam Hyde, Annabelle Butler, Fiona Thompson and Paul Muir › Wesfarmers: Marie McKay

ASIC Working Group

MembersChartis Insurance: Peter Hopkins, George Gholam and Melanie Burnicle › Allianz: Matthew Kaley, Daniel Jureidini › Ansvar: Malcolm Saunders › AON: Reg Campbell › Auto & General Insurance: Tony Stone › Calliden: Charles Whattam › CommInsure: Karen Davis, Anita Longworth and Sunita Krishnan › CUNA: Anthony Quach › Hallmark: Julie Winkler › Insurance Australia Group: Melinda Mulroney, Chris Rodd, Caroline Chivers and Vincent Nolan › LawCover Insurance: Matthew Gosling › MDA National Insurance: Luke Thompson and Diane Browning › QBE: Pita Williams and Vicki Offner › Suncorp: Chris Cunnington, Richard Ainscow, Annabelle Butler and Paul Muir › Territory Insurance Office: William Oliver › Youi: Chris Overs › Zurich: Keith Tomkins, Peter Cummins and James Phillips

Accounting Standards Working Group

MembersAllianz: David Hoskings › CommInsure: Delila Andrade, Dimitri Pitsakas and Peter Pannowitz › Gen Re: Michael Brent › Insurance Australia Group: David Southwell › Munich Holdings of Australasia: Gerard De Laroche › QBE: Joan Cleary and Vasudah Rao › Suncorp: Giovanni Caramella › Swiss Reinsurance: Greg Muddle › Wesfarmers: George Bogdanovic › Youi: Hanneli Combrinck › Zurich: Greg Johnstone

The Hon. John Lenders MLC, Victorian Treasurer, speaking at the Melbourne Dialogue event on August 27, 2009.Credit: A. Hollingworth

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Privacy Working Group

MembersChartis Insurance: Melanie Burnicle and Matthew Everingham › Allianz: Ranjini Nayager, Daniel Jureidini › Combined: Jon Holland › CommInsure: Bill Agathos, Steve Case and Karen Davis › Insurance Australia Group: Caroline Chivers, Mark Lever, Richard Foda and Sejil Mistry › MDA National Insurance: Diane Browning › QBE: Vicki Offner › Suncorp: Chris Cunnington, Brendon Drain, Adrian Panozzo and Jennifer Miles › Zurich: Leanne Korte

IAIS Working Group

MembersAllianz: Andrew Huszczo › AON: Norman Darby and Stephen Warwick › Chartis Insurance: John Briffa › Insurance Australia Group: Lee Sullivan and Nola Watson › Lloyd’s: Peter Fryer › QBE: Blair Nicholls and George Thwaites › Suncorp: Adam Hyde, Annabelle Buttler, Fiona Thompson and Paul Muir › Wesfarmers: Marie Mckay › Zurich: James Phillips

Effective Regulation Working Group

MembersAllianz: Nicholas Scofield › Chartis Insurance: John Briffa › CommInsure: Karen Davis and Anita Longworth › Insurance Australia Group: David Welfare › Lloyd’s: Peter Fryer › QBE: George Thwaites, Peter Smiles, Pita Williams and Vivienne Webster › Suncorp: Chris Cunnington

Medical Indemnity Working Group

MembersAON: Troy Anderson, Norman Darby and Kenneth Corcoran › Catholic Church Insurances: Glenn Stewart › Guild Insurance: David Brown › Lloyd’s: Keith Stern and Peter Fryer › MDA National Insurance: Andrew Fraser-Gillard, Diane Browning and Luke Thomson › Medical Insurance Group Australia: Mandy Anderson, Maurie Corsini and Natalie Simmons › MIPS Insurance: Troy Browning › Munich Holdings of Australasia: Matthew Spears › QBE: Katherine Henry › Swiss Reinsurance: Adam Baker

Lenders Mortgage Practice Committee

MembersChartis Insurance: Stephen Watters › AON: Reg Campbell › Genworth Financial: Craig Mackenzie and Kirsten Foster › QBE: Kate O’Loughlin and Ian Graham › Westpac General Insurance: Stephen Carmichael

Strategic Regulatory Policy Committee

MembersAllianz: Nicholas Scofield › Chartis Insurance: John Briffa › Calliden: Charles Whattam › Insurance Australia Group: Ron Arnold and David Welfare › Munich Holdings of Australasia: Neale Campbell › QBE: George Thwaites and Victor Walter › Suncorp: Chris Cunnington › Territory Insurance Office: William Oliver › Zurich: Steven Rochaix

Professional Indemnity Committee

MembersAllianz: Peter Backe-Hansen › Assetinsure: Ewen McKay › Calliden: Peter Bailey › Chartis Insurance: Matthew Clarke › CUNA: Sarah Pallister › Gen Re: Nick Murphy › Insurance Australia Group: Robert Beaton › LawCover Insurance: Matther Gosling › Lloyd’s: Jo Lindsay Eschbank › MDA National Insurance: Luke Thomson and Liam Barrett › MunichRe: Alexia Carroll › QBE: Max Broodryk › Suncorp: Cathie Thompson › Swiss Reinsurance: Bernadette Casey › Zurich: Andrew Strain

APRA Catastrophe Data Working Group

MembersAllianz: Jenny Lambert › Ansvar: Wayne Goodall › AON: Rade Musulin › Calliden: Dmitry Gorelik › Chartis Insurance: Uwe Morzinek › CommInsure: Chris Ortlep › QBE: Brenton Crabb › GenRe: Edmund Fernandez › Guild: Robert Wakeling › Insurance Australia Group: Veronica Atley › Lloyd’s: Keith Stern › QBE: Trevor Warner › NTI: Christopher Hogarty › RACQI: David Evans › Swiss Re: David Sinai › Territory Insurance Office: Gerry Gibson › Wesfarmers: Jaime Abrahamse › Zurich: Phil Couchman

Consumer Credit

MembersWestpac: Anna Gladman › ING: Craig Harrison › AIOI: Don Rossell › QBE: Frank Zlendlich › Insurance Australia Group: Jeff Harris and Paul Ayton › Comminsure: Julie McCormack › GE: Julie Winkler › Allianz: Nicholas Scofield and Steve Thomas › CUNA: Belinda Munroe

Financial Claims Scheme Working Group

MembersSuncorp: Adam Hyde › Zurich: Cathy Manolios and David Hallahan › Suncorp: Chris Cunnington › Insurance Australia Group: David Welfare › Comminsure: Karen Davis and Steve Case › Allianz: Nicholas Scofield › QBE: Rob Evans, Vicki Offner and Victor Walter

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Risk & Disaster Planning Directorate

Flood Committees

› STEERING COMMITTEEMembersAllianz: Garry Townsend › FM Global: Ian Berg › ING: Marcus Arena › Insurance Australia Group: Tom Pudney › Munich Holdings of Australasia: Jim Parkes › QBE: Jason Brown › Suncorp: John Rogers and Rob Whelan › Swiss Reinsurance: Andrew Davidson › Territory Insurance Office: Dale Demarco › Westpac General Insurance: Anna Gladman › Zurich: Adam Squire, Scott Brown and Hun Kim

› TECHNICAL COMMITTEEMembersChartis Insurance: Paul Zepernick › Allianz: Werner Frauenfelder › AON: Matt Botfield › CommInsure: Steve Case › Elders: Tim Leach › FM Global: Andre Mierzwa › Gen Re: Bob Vitale › ING: Marcus Arena › Insurance Australia Group: Grant Billen › Munich Holdings of Australasia: Victoria Clifford › QBE: Anthony Waizar and Grant Pearce › RAA Insurance: Michael Boucher › RACQ Insurance Limited: Ashley Vansleve › Suncorp: Charles Pollack › Swiss Reinsurance: David Sinai › Territory Insurance Office: Les Holden and Gerry Gibson › Wesfarmers: Andrew Whittle › Youi: Albert Bosman › Zurich: Andrew Webb

Pandemic Working Group

MembersChartis Insurance: Carlo Gelati › Allianz: Jonathan Webster › Ansvar: Jean-Claude De Robillard › AON: Jeremy Fox › CommInsure: Chris Ortlep › CUNA: Nav Naidu › Guild Insurance: David Roddis and Robert Wakeling › Insurance Australia Group: Jeffrey Smith, Julie Batch, Phil Hammond and Tom Brennan › MIPS Insurance: Tony Stute › Munich Holdings of Australasia: Jim Parkes › PMI Mortgage Insurance Limited: Lucy Williams › QBE: Victor Walter › RAA Insurance: Adam Thompson › Swiss Reinsurance: Paul Wedlock › Wesfarmers: Andrew Mitchell › XL Insurance: Craig Langham › Zurich: Stephen Loomes and Elizabeth Taylor

Economic Crime Working Group

MembersAllianz: Wayne Stapylton › Auto & General Insurance: Damien Brock and Jenny Betts › CommInsure: Steve Maronese and Daniel McCarthy › CUNA: Jonathan Facer › HBF Insurance Limited: Wayne Stone › QBE: Russell Mills, Brenton Crabb and Trevor Warner › RAC Insurance Limited: Daniel Howes and Glen Walker › Suncorp: Chris Loane, Vince Poci and Stuart Hickman › Wesfarmers: Bob Selby › Zurich:Derek Martin

CAT: Coordination Working Group

MembersChartis Insurance: Uwe Morzinek, Rick Hogan and James Halfacree › Aioi Insurance Co Ltd: Russell Cheong, Ross Slender and Michael Roberts › Allianz: Bob Gelling, Peter Fitzgerald and Nicholas Scofield › Ansvar: Wayne Goodall and Gavin Block › Aon Re: Matt Botfield › Assetinsure: Susan Vidler-Wiechman › Auto & General Insurance: Jenny Betts › Calliden: Peter Bailey, Annika Thorsell, Linda Strauss and Mary Perry › Catholic Church Insurances: Karl Arena, Christine Tannahill and Effie Valavanis › CommInsure: Chris Ortlep, Sandra Ackley, Paula Taweel, Sinead O’Neill and Grant Ives › CUNA Mutual Australia Limited: Judith Ward-Cullen, Karen Milton and Peter Jamieson › QBE: Jonathan Fox, Brenton Crabb, Anne Lucas and Mark McDermott › General Re: Christopher Crowder › Guild Insurance Limited: Kevin Conlon and Robert Wakeling › Hallmark General Insurance: Scott Miller › HBF Insurance Ltd: Chet Richardson and Garry Wilson › Insurance Australia Group: Susan Houghton, Derek Roberts, Chris Jackson, Ben Bessell, Chad Vigar, Roy Briggs, Carolyn McCann, Emma Foster, Simon Phibbs, Mark Mackay-Sim, Matt Vanderkraan, Fiona McSwain, Iwona Polski, Norman Casamento and Arron Mann › Lloyd’s Australia Limited: Peter Fryer and Leanne Beaver › Wesfarmers: Bob Selby › Mitsui Sumitomo Insurance: Paul Pervan and Warren Whalan › Munich Reinsurance Group: Frank Clarke, John McWilliams and Cathy Mitchell › NTI Limited: Ian Levitt › QBE: Martin Webb and Trevor Warner ›

RAA Insurance Limited: Tony Phillips and Lisa Gambling › RAC Insurance: Brendan Stocks, Peter Selfe and Grant Scott › RACQ Insurance Limited: Adam Wright, Mark Styles, Graham Dale and Paul Di Trapani › Suncorp: Geoff Hughes, Robert Whelan, John Lirosi, Vince Poci, Donna Stewart, Chris Jarrett, Damien Wills, Steve Johnston, Kathryn King, Trevor Bettenay, Joel Brownlee, Jimmy Higgins, Chris Pickford, Shaindy Gardiner › Territory Insurance Office: Phil Hedger, Jessica Mu, Dale Demarco › Tokio Marine & Nichido Fire Insurance: Tracey Huxtable › Wesfarmers: Henk Van Der Werff, Robert Swinton, Rochelle Harris › Westpac General Insurance: Peter Hankinson, Kylie Douglas, Kathy Carter and Anna Gladman › Youi: Marc Kruger › Zurich: Nigel Whyatt, Rob White and David Joice

Built Environment Working Groups

› PROPERTYMembersChartis Insurance: Paul Zepernick › Allianz: Iain Ritchie and Leigh Wardell › AON: Rade Musulin › Calliden: Chris Moloney › FM Global: Andre Mierzwa › Gen Re: John Prout › Insurance Australia Group: Michael Rabbitt, Suresh Manickam and Phil Hammond › Munich Holdings of Australasia: Jeanene Hill › QBE: Tony Isgro and Ken Bernie › Suncorp: Ken Herzog and Ian Harvey › Swiss Reinsurance: Andrea Christoffel › Territory Insurance Office: Gerry Gibson › Wesfarmers: Tony Cosford › Zurich: Andrew Webb

› ENGINEERING & CONSTRUCTIONMembersChartis Insurance: Rick Hogan › Allianz: Ronan Gallagher › AON: Rade Musulin › Insurance Australia Group: Jim Wiechman › Munich Holdings of Australasia: Hans Moll › QBE: Jason Bourne › Suncorp: Brad Dalton › Swiss Reinsurance: Andre Martin › Territory Insurance Office: Gerry Gibson › Wesfarmers: Dragi Neskovski › Zurich: Alan Fraser

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Corporate Services

Finance and Accounting Committee

MembersAllianz: David Hosking › Calliden: Adrian Diggelmann › CommInsure: Dimitri Pitsakas, James Breyley and Sunita Krishnan › Gen Re: Michael Brent › Insurance Australia Group: Nick Hawkins › Munich Holdings of Australasia: Gerard De Laroche › QBE: Neil Drabsch › Suncorp: Clayton Herbert › Swiss Reinsurance: Greg Muddle › Wesfarmers: Anthony Gianotti and George Bogdanovic › Zurich: Christopher Powell

Marine Practice Committee

MembersChartis Insurance: Jill Murphy › Allianz: Mark Bradley › Insurance Australia Group: Michael Sullivan › QBE: Les Rout › Suncorp: Mark Williams

Travel Insurance Working Group

MembersChartis Insurance: Mark Kopec, Sean O’Carra and Ron Wodson › Allianz: Richard Berry › AON: Andrew Gilbert › CommInsure: Nuala Burchell › HBF Insurance Limited: Stephen Hollow › QBE: Peter Andrew › Suncorp: David Harrison, John Hawkins and Sally Kinnaird

Rural Affairs Working Group

MembersAllianz: Martin Birch › AON: Rob Solloway › Calliden: Christine Neame › Insurance Australia Group: Pat Gava › Munich Holdings of Australasia: Victoria Clifford and Michael Huberti › QBE: Greg Roberts and Peter Mackereth › Swiss Reinsurance: Roy Hraiki › Wesfarmers: John Ripepi › Zurich: Tony Maher

Terrorism Working Group

MembersChartis: Michael Peacock › Allianz: Garry Townsend › Insurance Australia Group: Andrew Beer and Phil Hammond › Munich Holdings of Australasia: David Sargeant › QBE: Victor Walter and Jason Brown › Wesfarmers: George Bogdanovic and John Ripepi › Zurich: Matther Elder and Scott Brown

Strategic Risk Policy Committee

MembersChartis Insurance: George Gholam › Allianz: Andrew Huszczo and Nicholas Scofield › AON: Jeremy Fox › CommInsure: Paul Fahey › FM Global: Warren Richards › Gen Re: Siu Yin Liu › Guild Insurance: David Roddis › Insurance Australia Group: Nola Watson and Lee Sullivan › QBE: George Thwaites and Victor Walter › Suncorp: Chris Cunnington › Territory Insurance Office: Peter Atkinson › Wesfarmers: Rob Swinton › Zurich: Elizabeth Taylor and Stephen Brooks

CRESTA Technical Committee

MembersAllianz: Shawn McKenzie › Ansvar: Rebekah Townsend › AON: Michael Barkhausen › CommInsure: Chris Ortlep › FM Global: Andre Mierzwa › Gen Re: Tobia Pfau › Insurance Australia Group: Janet Sietsma and Hamish Spalding › Munich Holdings of Australasia: Michael Huberti › Suncorp: Carl Longmore › QBE: Tony Isgro › Swiss Re: David Sinai › Wesfarmers: Tony Cosford and Henk Van Der Werff

Royal Commission Bushfire Committee

MembersAllianz: Nicholas Scofield and Richard Feledy › AON: Jeremy Fox › Chartis Insurance: George Gholam › CommInsure: Sinead O’Neill › FM Global: Ian Berg › Gen Re: Siu Yin Liu › Guild Insurance: David Roddis › Insurance Australia Group: Lee Sullivan and Nola Watson › Munich Holdings of Australasia: Marcus Winter › QBE: George Thwaites, Jonathan Fox, Brenton Crabb and Victor Walter › Suncorp: Chris Cunnington and Rob Whelan › Territory Insurance Office: Peter Atkinson › Wesfarmers: Robert Swinton › Zurich: Stephen Brooks

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Communications Directorate

Economics & Taxation Directorate

Communications and Government Relations Committee

MembersAllianz: Nicholas Scofield › Ansvar: Julie Cannon › AON: Mark Jarred, Nada Siratkov › Assetinsure: Gregor Pfitzer › Auto & General Insurance: Richelle Ward › Calliden: Mike Hooton › Catholic Church Insurances: Judith McCarthy › Combined: Frank Gurney › CommInsure: Andrew Murrell, Casey Van- Liessum, John McLenaghan and Karen Davis › Elders: Anne Lucas › Employers’ Mutual: Renata Geer › Genworth Financial: Kirsten Foster › Gen Re: Chris Crowder › Guild Insurance: Frank Belzunze and Selma Danculovic › Insurance Australia Group: Adrian Howard, Carolyn McCann, David Walsh, Rob Cory, Emma Cruickshank, Emma Forster, Margaret Keneally, Susan Hawkins, Sian Bowen, Chris Jackson, Iwona Polski, Mark Macaky-Sim, Louisa Mackay, Simon Phibbs and Tia Psaras › Mitsui Sumitomo Insurance Company: Paul Pervan › Munich Holdings of Australasia: David Sargeant › NTI: Tony Clark › QBE: Gabby Tyler and Peter Thomas › RAC Insurance Limited: Adrian Firth › RACQ Insurance Limited: Jim Kershaw › Suncorp: Belinda Reid, Candice Lothian, Chris Cunnington, Jamin Smith, Rebecca Aley, Steve Johnston, Sue Repanellis, Ron Burke, Amber Hawkins, Mike Sopinski, Monica Vardabasso, Sarah Stanton, Yves Noldus and Rob Whelan › Sunderland Marine: Michael Gristwood › Swiss Reinsurance: Suzanne Totaro and Nicole Gamerov › Territory Insurance Office: Peter Atkinson and Christine Thiel › Tokio Marine & Nichido Fire Insurance Co.: Masayuki Mizunuma › Wesfarmers: Robert Swinton and Frankie Lewis › Westpac General Insurance: David Lording › XL Insurance: Lisette Douglas › Zurich: Rob White

GST/Stamp Duty Working Group

MembersChartis Insurance: Dominic Khaw and Jim Schroeder › Allianz: Celeste Lai and George Rozvany › CommInsure: Hugh Lam › Insurance Australia Group: Craig Hespe, Sonia Spiropoulos and Brian Wordsworth › Munich Holdings of Australasia: Jeremy Ly › QBE: Caroline Ong › Suncorp: Ann Davies › AAMI: Colin Latimour › Youi: Hanneli Combrinck › Zurich: Suy Leng and Edmund Yang

Taxation Committee

MembersInsurance Australia Group: Craig Hespe, Sonia Spiropoulos and Brian Wordsworth › QBE: Caroline Ong › Allianz: Celeste Lai and George Rozvany › Zurich: Suy Leng and Edmund Yang › Chartis Insurance: Dominic Khaw › Youi: Hanneli Combrinck › CommInsure: Hugh Lam, Karen Davis › Suncorp: Stuart Cameron › Munich Holdings of Australasia: Jeremy Ly

Strategic Economic and Tax Working Group

MembersChartis Insurance: Dominic Khaw › Allianz: Nicholas Scofield › AON: Rade Musulin › Calliden: Brian Vowels › CommInsure: Karen Davis and Steve Case › Insurance Australia Group: David Welfare › Suncorp: Stuart Cameron › Zurich: Edmund Yang

Human Resources Working Group

MembersAllianz: Tim Dawson › Ansvar: Jennifer Lord › MDA National Insurance: Jennifer Park › Munich Holdings of Australasia: Gordon Russell › NTI: John Brereton › QBE: Andy Brown › Swiss Reinsurance: Kerry Baxter › Youi: Gillian Sorbello › Zurich: Debra Beck-Mewing › Insurance Australia Group: Denis Bourke

30

Insurance Council of AustraliaMembers 2009

Selection of pictures taken at the Insurance Council’s Annual General Meeting and Dinner in May, 2009. Credit: A.Hollingworth

31

A

F

G

H

I

L

N

P

Insurance Australia Limited › CGU Insurance Ltd › NZI Insurance Australia Ltd › Commercial Union Workers’ Compensation NSW Ltd

› Commercial Union Workers Insurance (VIC) Pty Ltd › Mutual Community General Insurance Ltd › Swann Insurance (Australia) Pty Ltd › CGU Workers’ Compensation (NSW) Ltd › CGU Workers’ Compensation (SA) Ltd › CGU-VACC Insurance Ltd

ING Australia Limited › ING General Insurance Pty Ltd

Insurance Manufacturers of Australia Pty Limited

LawCover Insurance Pty LimitedLloyd’s Australia Limited

MDA National Insurance Pty LimitedMedical Insurance Australia Pty LimitedMIPS Insurance Pty LimitedMitsui Sumitomo Insurance Company LimitedMunich Holdings of Australasia Pty Limited

› Great Lakes Australia

NTI LimitedNIPPONKOA Insurance Company Limited

Progressive Direct Insurance Company

QBE Insurance (Australia) Limited › QBE Lenders Mortgage Insure Ltd

RAA Insurance LimitedRAC Insurance Proprietary LimitedRACQ Insurance Limited

M

› Insurance Council of Australia members during 2009

Aioi Insurance Company LimitedAllianz Australia Insurance Limited

› Allianz Australia Workers’ Compensation (NSW) Ltd › Allianz Australia Workers’ Compensation (Victoria) Ltd › Allianz Australia Workers’ Compensation (SA) Ltd › CIC Allianz Insurance Ltd

Ansvar Insurance LimitedAON Group Australia Limited

› AON BenfieldAssetinsure Pty LimitedAuto & General Insurance Company Limited

Calliden Limited Catholic Church Insurances LimitedChartis

› American Home Assurance CompanyCombined Insurance Company of AustraliaCommInsure

› Commonwealth Insurance LtdCUNA Mutual Australia Limited

› Cumis Insurance Society Incorporated

Elders Insurance Limited › Elders Financial Services Group Limited

Employers Mutual Limited › Employers Mutual Indemnity (W/C) Ltd

FM Insurance Company Limited › FM Global

Fortron Insurance Group Limited

Genworth Financial › Genworth Financial Mortgage Insurance Pty Ltd

General Reinsurance Australia LimitedGordian Runoff Limited

› Enstar AustraliaGuild Insurance Limited

Hallmark General Insurance Company Limited › GE Capital Mortgage Insurance Corporation (Australia) Pty Ltd

HDI Gerling Australia Insurance Company Pty LimitedHBF Insurance Pty Limited

E

Q

R

C

32

T

V

W

Y

Z

X

Sompo Japan Insurance IncorporatedSouthern Cross Benefits Limited

› Southern Cross Travel InsuranceSuncorp Metway Insurance Limited

› GIO General Ltd › RACT Insurance Pty Ltd › Promina Group Ltd › AAMI › Australian Alliance Insurance Company Ltd › Vero Insurance Ltd › Royal SunAlliance Lenders Mortgage Insurance Ltd › Vero Workers Compensation Ltd › Vero Workers Compensation (SA) Ltd › Vero Workers Compensation (NSW) Ltd

Sunderland Marine Mutual Insurance Company LimitedSwiss Reinsurance Company Limited

› Mercantile & General Reinsurance Company of Australia Ltd

› Westport Insurance Corporation

Territory Insurance OfficeTokio Marine & Nichido Fire Insurance Company Limited

S Virginia Surety Company Incorporated

Wesfarmers General Insurance Limited › Wesfarmers Federation Insurance Ltd › Australian International Insurance Ltd

Westpac General Insurance Limited › Westpac Lenders Mortgage Insurance Ltd

XL Insurance Global Risk › XL Insurance Company Ltd

Youi Pty Limited › Outinsurance Australia Insurance Company Ltd

Zurich Financial Services Australia Limited › Zurich Australian Insurance Ltd › Zurich Australian Workers’ Compensation Ltd › Zurich Workers’ Compensation (Vic) Pty Ltd › Associated Marine Insurers Agents Pty Ltd

For a full listing of 2009 Insurance Council of Australia members refer to page 31-32

Insurance Council of Australia LimitedLevel 4, 56 Pitt Street, Sydney NSW 2000t 02 9253 5100 f 02 9253 5111 w www.insurancecouncil.com.au