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Silanis Technology Inc., 2008 All Rights Reserved
E-Signature Delivery OptionsIs On-Premise, SaaS or Cloud right for you?
April 22, 2010
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Silanis Technology Inc., 2010 All Rights Reserved
Welcome
TELECONFERENCE
Toll Free 1-866-288-9872
Toll: 1-913-312-2900
TELECONFERENCE PASSCODE
459624
LIVE MEETING TECHNICAL SUPPORT1-866-493-2825 #1
Robert Al-Jaar
EVP & CTO, Silanis Technology
Bill Nagel
Analyst, Forrester Research
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Legalize It: The State OfE-Signatures In 2010
Bill Nagel
Analyst
Forrester Research
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2 Entire contents 2010 Forrester Research, Inc. All rights reserved.
Agenda
What are companies asking Forrester aboute-signatures?
Who are the primary adopters of e-signatures today?
Why is interest in e-signature products and servicesbroadening and deepening?
How are e-signature services are being delivered tosuit everyones needs?
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3 Entire contents 2010 Forrester Research, Inc. All rights reserved.
Interest in e-signatures by inquiry volume
Forrester client inquiries on electronic signatures
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4 Entire contents 2010 Forrester Research, Inc. All rights reserved.
Clients want to know what peers are doing
Source: Forrester Research analyst inquiry data
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5 Entire contents 2010 Forrester Research, Inc. All rights reserved.
Questions are becoming more specific
What signing methodologies are in use?
What authentication mechanisms are supported?
Can this be used in multiple jurisdictions (i.e., US,Canada, EU, South America, Asia-Pacific)?
What are the benefits and drawbacks of hostedversus licensed?
What kind of pricing models are out there?
Is there a maturity model for e-signatures thatmeasures how applicable they are to differentsituations?
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6 Entire contents 2010 Forrester Research, Inc. All rights reserved.
Finance & insurance are the biggest takers
Source: Forrester Research analyst inquiry data
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7 Entire contents 2010 Forrester Research, Inc. All rights reserved.
Factors driving interest in e-signatures
Primary drivers for interest in e-signatures
Cost savings (materials, personnel)
Remaining competitive through cycle time reductions
Initial focus is on just one of the general applications ofe-signatures
B2B with partners, suppliers, etc.
B2C for serving existing customers
B2C for attracting new customers
B2E (internal approval processes)
Level of maturity in terms of workflow automation is allover the place
E-signatures generate not just interest but enthusiasm
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8 Entire contents 2010 Forrester Research, Inc. All rights reserved.
Its not just about the signature
E-signatures are the linchpin of the electronicdocument life cycle, with its multiple stages andmany moving parts:
Document delivery to the signing location
Signer notification
Signer authentication
Capturing the signers intent to sign electronicallyDocument presentment via signing ceremony
Signature capture
Signed document delivery to processing
Audit trail generation and delivery along with the signed record
Integration with enterprise apps within the life cycle:e-forms, ECM, CRM, archive
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9 Entire contents 2010 Forrester Research, Inc. All rights reserved.
Enthusiasm meets reality
Finance and insurance are primary adopting verticals
A lot (the most?) to gain from e-signatures
Sometimes already well-positioned for workflowautomation and straight-through processing
Most stringent set of (internal) requirements
Conservative culture
Heavy regulatory burden
Some points of (internal) resistance
Legal questions
Regulatory issues
Discomfort with the concept (non-IT folks; also generational)Fear of lack of acceptance in the retail customer base
What do these folks see when they look at an enterprise-wide,on-premise deployment?
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10 Entire contents 2010 Forrester Research, Inc. All rights reserved.
The long and winding road
eForms
integration
ECMintegration Archive (vault)
integration
Archivingrequirements
Strongauthentication
Identity-proofing
Legal non-repudiation
Securedocumenttransfer
Brand trust
Enterprisewidesolution (!!)
Distributedenterprise
IT silos(M&A)
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11 Entire contents 2010 Forrester Research, Inc. All rights reserved.
SaaS, cloud solutions offer alternatives
In many cases, on-premise deployments make themost sense, but:
What if you could start small?
What if you didnt have to control absolutelyeverything?
What if you have to serve multiple business segmentswith differing needs?
Software-as-a-service solutions are growing in
acceptance (even for security-related functions)
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12 Entire contents 2010 Forrester Research, Inc. All rights reserved.
Interest in SaaS was still soft in 2006-7 . . .
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13 Entire contents 2010 Forrester Research, Inc. All rights reserved.
. . . but there are now far fewer holdouts
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14 Entire contents 2010 Forrester Research, Inc. All rights reserved.
E-signing as a service
Much of the e-signature market either already in or moving toSaaS/cloud
A typical enterprise:
Doesnt have the e-signature workflow pieces in place
Hasspent (lots of) money on products/solutions that address theother life cycle stages
The build or buy and vendor selection decisions can be
agonizingHow to meet all enterprise needs and still integrate the
functionality into whats already there?
One remedy is to procure the e-signature workflow management
piece separately, and the service model is an option A typical SMB has less difficulty here
Also more willing to procure e-signatures as a service
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Silanis Technology Inc., 2010 Proprietary, All Rights Reserved.
e-Signat ure D el ivery Opt ionsOn-Premise, SaaS, or Cloud
April 22, 2010
Robert Al-Jaar, PhDExecutive Vice President and CTO
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Silanis Technology Inc., 2010 Proprietary, All Rights Reserved.
Discussion Topics
Definitions
e-Signature Deployment Models
Decision Factors
Silanis Solutions
Recommendations
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Silanis Technology Inc., 2010 Proprietary, All Rights Reserved.
Definitions
SaaS
Cloud-Based
ASP
Multitenant
BaaS
SaaS
PaaS
IaaS
3.0
1.0
2.0
MY APP
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Silanis Technology Inc., 2010 Proprietary, All Rights Reserved.
ANY-Premise e-Signature Options
Dedicated installation
Dedicated e-sign process
Dedicated database
Self-flexibility and control
Buy the software
Buy the hardware
Manage the infrastructure
Enterprise cost
OFF
Premise
ON
Premise
Multitenant SaaS solution
Configurable e-sign process
Ready-to-Go
Assisted flexibility and control
No software
No hardware
No infrastructure management
Lower cost
Dedicated installation
Dedicated e-sign process
Dedicated database
Self-flexibility and control
No software
No hardware
No infrastructure management
Cloud economics
Enterprise Solution,On-Premise
Online e-SignatureServices, SaaS
Dedicated e-SignService, Cloud
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Silanis Technology Inc., 2010 Proprietary, All Rights Reserved.
SaaS
e-Sig
PrivateCloud
e-Signature Deployment Models
e-Sig
B. O.
Portal
B. O.
Portal
B. O.
Portal
e-Sig
B. O.
Portal
e-Sig
B. O.
Portal
Your
VirtualPrivate
Cloud
e-Sig
B. O.
Portal
e-Sig
B. O.
Portal
Your
VirtualPrivateCloud
YourPrivate
Cloud
OFF-Premise
ON-Premise
PublicCloud
B. O.
Portal
e-Sig
e-Sig
Your VirtualPrivate Cloud
B. O.
Portal
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Silanis Technology Inc., 2010 Proprietary, All Rights Reserved.
Decision Factors
Compliance
BUSINESS
Flexibility and Extensibility
AD-HOCSTPSTPe-Signing Process, Ad-Hoc or STP
Agility and Time-to-Market
Competitiveness and Barrier-to-Entry
SaaSCloudOn-Premise
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Silanis Technology Inc., 2010 Proprietary, All Rights Reserved.
Decision Factors
Compliance
TECHNICAL
BUSINESS
Integration
Security
Elasticity
Control
HW/SW Management
Flexibility and Extensibility
AD-HOCSTPSTPe-Signing Process, Ad-Hoc or STP
Agility and Time-to-Market
Competitiveness and Barrier-to-Entry
SaaSCloudOn-Premise
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Silanis Technology Inc., 2010 Proprietary, All Rights Reserved.
Decision Factors
Compliance
ORGANIZATIONAL
TECHNICAL
BUSINESS
Integration
Security
Elasticity
Control
HW/SW Management
Flexibility and Extensibility
AD-HOCSTPSTPe-Signing Process, Ad-Hoc or STP
Agility and Time-to-Market
Competitiveness and Barrier-to-Entry
Resources and Skills
Capital and Initial Investment
SaaSCloudOn-Premise
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Silanis Technology Inc., 2010 Proprietary, All Rights Reserved.
The Si lanisA N Y-Premise
e-Signat ure Solut ions
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Silanis Technology Inc., 2010 Proprietary, All Rights Reserved.
The Silanis ANY-Premise Offerings
Dedicated AWS installation
Dedicated e-sign process
Dedicated database
Self-flexibility and control
Buy the software
Buy the hardware
Manage the infrastructure
Enterprise cost
OFF
Premise
ON
Premise
Multitenant SaaS solution
Configurable e-sign process
Ready-to-Go
Assisted flexibility and control
No software
No hardware
No infrastructure management
Low cost
Dedicated AWS installation
Dedicated e-sign process
Dedicated database
Self-flexibility and control
No software
No hardware
No infrastructure management
Enterprise cloud cost
ApproveItWebServer, On-Premise
e-SignLive OnlineServices, SaaS
ApproveItWebService, Cloud
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Silanis Technology Inc., 2010 Proprietary, All Rights Reserved.
On-Premise, ApproveItWeb Server
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Silanis Technology Inc., 2010 Proprietary, All Rights Reserved.
ApproveIt
Web
Service
The ApproveItWeb Service in a Nutshell
Your own instance of ApproveIt Web Server
Hosted for you on the Amazon Cloud
(today) and the IBM Cloud (soon)
Managed for you
Pre-defined processes to
accelerate your deploymentand time-to-market!
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Silanis Technology Inc., 2010 Proprietary, All Rights Reserved.
ActivitiesActivities My NetworkMy NetworkContactsContacts
Preparation Presentation Review Signature
Definition andConfiguration
DocumentAccess
ExecutiveDashboard
EvidenceRecording
MeetingsMeetings ChatChat ChartsCharts SurveysFormsConferencing Mail
Documents
Vaulting and Archival
e-SignLive, the Silanis SaaS Offering
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Silanis Technology Inc., 2010 Proprietary, All Rights Reserved.
ActivitiesActivities My NetworkMy NetworkContactsContacts
Preparation Presentation Review Signature
Definition andConfiguration
DocumentAccess
ExecutiveDashboard
EvidenceRecording
MeetingsMeetings ChatChat ChartsCharts SurveysFormsConferencing Mail
Documents
Vaulting and Archival
e-SignLive, the Silanis SaaS Offering
ActivitiesActivitiesMy NetworkMy Network
ContactsContacts
Preparation Presentation Review Signature
Definition andConfiguration
DocumentAccess
ExecutiveDashboard
EvidenceRecording
MeetingsMeetings ChatChat ChartsCharts SurveysFormsConferencing Mail
Documents
Vaulting and Archival
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Silanis Technology Inc., 2010 Proprietary, All Rights Reserved.
e-SignRoom
ConnectionsEngage Events iNotesMeetings Notes
Files Activities My Network Surveys Chat Charts
e-SignLive, the Silanis SaaS Offering
e-SignDoc
e-Sign Documents with ANYone!ANYwhere ANYtime ANYplace
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Silanis Technology Inc., 2010 Proprietary, All Rights Reserved.
Recommendations
Choose On-Premise
when:
Unique requirements,customization is essential
Enterprise requirements,
multiple channels
Integration and STPrequired
OFF
Premise
ON
Premise
Choose SaaS when:
Time-to-market, budgetconstraints highest concern
Limited resources/expertise
No hassle, ready-to-go
Pilot/PoC
Ad-Hoc process
Choose Cloud when:
Limited in-house ITresource availability/expertise
Still need flexibility to
customize
Integration and STPrequired
Enterprise Solution,On-Premise
Online e-SignatureServices, SaaS
Dedicated e-SignService, Cloud
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1 Entire contents 2010 Forrester Research, Inc. All rights reserved.
Summary
No going back at this point: e-signing is here to stay
Firms whose business hinges on large volumes of
legally binding signed agreements:Those who have already adopted e-signing have a
short-term competitive advantage
It will soon become a must-have Other companies still benefit from the cost savingsand ease of use of e-signature enabled automation
We are at the beginning of a long, slowdecline inon-premises, self-managed software
E-signing will be in the water
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Silanis Technology Inc., 2010 All Rights Reserved
QUESTIONS?
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Silanis Technology Inc., 2010 All Rights Reserved
Upcoming Web Seminars
Integrating E-Signatures withInsurance Systems
Tuesday, April 27, 2010, 2 pm ET
Register at: http://www.silanis.com/integration.html
Reducing Risk in ConsumerLending with eDisclosures
Thursday, May 4, 2010, 12 pm ETRegister at: http://www.silanis.com/edisclosures.html