2010-11 Half-year -...

Issue 2: August 2011

2010-11 Half-year Public Performance Report

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Contents

Page

Introduction

Committee Structure

Departmental Structure

Corporate Strategy 2007 – 2011:

Growing Prosperity in a Growing Economy

Strong Communities, Strong Roots, Strong Culture

Quality Education in Quality Buildings

Green Council, Green Islands

Strengthening Connections, Strengthening Communities

Service Business Plan Performance Indicators (by department)

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4

5

6-7

8-12

13-15

16-17

18-21

22-23

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Introduction This half year performance report 2010/11, up to 30 September 2010, focuses on the performance indicators that the Comhairle reports on externally to Audit Scotland. The Comhairle is required to report its performance to Audit Scotland on an annual basis, and its submission comprises Statutory Performance Indicators (SPIs) that are compulsory and determined by government and Local Performance Indicators (LPIs) that are determined by the Comhairle. LPIs have been provided by Heads of Service and reflect a breadth of services delivered by the Comhairle. You will note that many of the performance indicators are annual and are not reported until the year end. In addition, the Comhairle reports on a wide range of performance indicators as contained in service business plans and these are reported on quarterly.

http://www.cne-siar.gov.uk/cxdir/executiveoffice/performance/performance1011.asp

As usual the report gives a snapshot of the Comhairle’s performance against the five corporate strategic priorities 2007-11.

Growing Prosperity in a Growing Economy Strong Communities, Strong Roots, Strong Culture Quality Education in Quality Buildings Green Councils, Green Islands Strengthening Connections, Strengthening Communities Using these five priorities the Comhairle continues to work towards the fifteen aims of the Single Outcome Agreement, as the lead partner of the Outer Hebrides Community Planning Partnership (OHCPP).

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5

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Corporate Strategy 2007-11

Growing Prosperity in a Growing Economy 2010/11

Our Objectives for 2007-11 We will lead the delivery of the Creating Communities of the Future Regeneration Strategy We will support or lobby for measures that support business growth and competitive advantage.

1 Growing Prosperity in a Growing Economy 2010/11 Unit Target Actual Indicator

Number of new business start-ups # 10.00 16.00

Number of Social Enterprises supported # 4.00 14.00

SPI 07 i. (CM) Percentage of Creditors' invoices paid within 30 calendar days of receipt (c)

% 75.00 85.83

SPI 01.bii (CM) Total number of working days lost through sickness absence - local government staff excluding teachers

# N/A N/A Annually

Annual accounts completed on time and number of qualifications zero

% N/A N/A Annually

Number of Comhairle budgets prepared in line with timetable # N/A N/A Annually

BPI5(a) Percentage procurement spend with contracted suppliers

% N/A N/A Annually

SPI 04 (BA). The gross administration cost per benefits case. £ N/A N/A Annually

SPI 05.iii. (CM) The cost of collecting Council Tax per dwelling £ N/A N/A Annually

SPI 06.a (CM) The income due from Council Tax for the year, net of reliefs and rebates

£ N/A N/A Annually

SPI 06.bi (CM) The percentage of income due from Council Tax for the year, that was received during the year

% N/A N/A Annually

SPI 02.a (CM) The number of the highest paid 2% of earners among Comhairle employees, that are women

# N/A N/A Annually

SPI 02.c (CM) The percentage of the highest paid 2% of earners among Comhairle employees, that are women

% N/A N/A Annually

SPI 02.b (CM) The number of the highest paid 5% of earners among Comhairle employees, that are women

# N/A N/A Annually

SPI 02.d (CM) The percentage of the highest paid 5% of earners among Comhairle employees, that are women

% N/A N/A Annually

Key: On Target Monitor Off Target

Key Achievements In difficult economic times the Comhairle has continued to grow the local economy, by supporting local business start-ups. It is hoped that this trend will continue, and that more business will be drawn to the isles. It is of vital importance that we continue to emphasise our unique location and our ability to harness new technology, such as broadband and renewable energy, for the benefit and stability of the local community.

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• Exceeded target for new business start ups in the isles.

• Exceeded target for the number of social enterprises supported. • Delivery of the new Creative Industries Centre remains on schedule

• In Uist and Barra lobbying for the retention of Hebrides Range has continued.

• Major regeneration projects at Lochboisdale and Ardveenish are underway.

• The Community Coordinator network continues to support significant developments in the community, helping communities to identify new funding streams at a time when grant sources nationwide are contracting.

Business Start-ups

Social Enterprises

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Strong Communities, Strong Roots, Strong Culture

Our Objectives for 2007/11:

• We will direct investment to maintain and improve local infrastructure and the built

environment.

• We will support communities to deliver an accessible, affordable and sustainable range

of community amenities.

• We will support the strengthening of Gaelic as a language in the family and community

• We will lead support for culture and heritage

Key Achievements The local authority understands the value and importance of the cultural distinctiveness of the Outer Hebrides and continues to support Gaelic language, both within the organisation and the wider community.

• The Comhairle has exceeded its target for the number of staff and members of the community enrolled in its Gaelic courses.

• The Comhairle has completed their work in assisting NHS Western Isles and the Northern Constabulary with their respective Gaelic Language Plans.

2 Strong Communities, Strong Roots, Strong Culture 2010/11 Unit Target Actual Indicator

CE006: Number of staff enrolled in the Comhairle's Gaelic courses

# 15.00 20.00

CE008: Number of Community members enrolled in Ulpan Courses

# 25.00 70.00

Percentage of children in Gaelic Medium Education % N/A N/A Annually


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SPI 20.a i (PS) The number of domestic noise complaints received during the year, settled without the need for attendance on site (This PI is outwith the Comhairle's control, therefore the target set is based on the 2009/10 return for comparison).

# 2.00 1.00

SPI 20.a ii (PS) The number of domestic noise complaints received during the year, requiring attendance on site (This PI is outwith the Comhairle's control, therefore the target set is based on the 2009/10 return for comparison).

# 2.00 1.00

SPI 20.a iii (PS) The number of domestic noise complaints received during the year, dealt with under Part V of the Anti-social Behaviour (Scotland) Act 2004 (Part V of the Anti-social Behaviour (Scotland) Act is not Adopted by the Comhairle).

# 0.00 0.00

SPI 20.b i (PS) For the domestic noise complaints requiring attendance on site, the average time (hours) between the time of complaint and the attendance on site (This PI is outwith the Comhairle's control, therefore the target set is based on the 2009/10 return for comparison).

# 48.00 3.00

SPI 20.b ii (PS) For the domestic noise complaints dealt with under Part V of the Antisocial Behaviour (Scotland) Act 2004, the average time (hours) between the time of complaint and the attendance on site (Part V of the Anti-social Behaviour (Scotland) Act 2004 is not Adopted by the Comhairle).

# 0.00 0.00

SPI 21.a ii (PS) Number of Trading Standards consumer complaints received that were dealt with within 14 days

# 0.00 195.00

SPI 21.b ii (PS) Percentage of Trading Standards business advice requests received that were dealt with within 14 days (This PI is outwith the Comhairle's control, therefore the target set is based on the 2009/10 return for comparison).

% 95.00 100.00


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Percentage of Adults in the Western Isles aged 18-64 with learning disabilities who the Comhairle help to live at home per 1000 adults, aged 18-64, with learning disabilities (c)

% N/A N/A Annually

Percentage of users and carers satisfied with their involvement in the design of care package (c)

% N/A N/A Annually

Percentage of Community Care (assessment and Care management) staff who have received awareness raising training on the Adult Support and Protection Legislation (c)

% N/A N/A Annually

Average Cost for Comhairle Care Home Placement. £ N/A N/A Annually

Percentage of Care Commission inspection requirements completed - Adult Services and Housing Support (c)

% N/A N/A Annually

Percentage of Care Commission inspection recommendations completed - Care Homes for Older People

% N/A N/A Annually

Percentage where the time from completion of assessment to provision of all services in a care package is less than or equal to four weeks for new Clients aged 65+ (c)

% 90.00 90.63

Average cost of a Home Care Service delivered per direct employee hour, excluding management and travel expenses.

£ N/A N/A Annually

SPI 09.a (ASW) Number of people age 65+ receiving homecare (week of 31 March) (sub-KPI)

# N/A N/A Annually

SPI 09.b (ASW) Number of homecare hours per 1000 population aged 65+ (week of 31 March) (c)

# N/A N/A Annually

SPI 09.c.i (ASW) Percentage of home care clients aged 65+ receiving personal care (week of 31 March) (c)

% N/A N/A Annually

SPI 09.c.ii (ASW) Percentage of home care clients aged 65+ receiving a service during evenings/overnight (week of 31 March) (c)

% N/A N/A Annually

SPI 09.c.iii (ASW) Percentage of home care clients aged 65+ receiving a service at weekends (week of 31 March) (c)

% N/A N/A Annually


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Percentage of Looked After and Accommodated Reviews that take place within statutory timescales

% 100.00 80.00

Percentage of Initial Assessment Reports and Social Background Reports submitted to Scottish Children’s Reporter Administration (SCRA) within 20 working days

% 50.00 0.00

Percentage of Child Protection Reviews that take place within 6 months of child being registered.

% 100.00 100.00

Percentage of children who are accommodated for over 12 months who have a permanency plan in place

% 100.00 80.00

Percentage of children and young people affected by their own or significant family members' substance misuse having appropriate support, subject to assessed need

% N/A N/A Annually


Percentage of Child Protection Reviews that take place within 6 months

of child being registered (Half-year performance)

100%

0%

Child Protection Reviews that take place within 6 months of child being registered.

Child Protection Reviews that have not taken place within 6 months of child being registered.

Percentage of Looked After and Accommodated Reviews that take place

within statutory timescales (Half-year performance)

80%

20%

Reviews that take place within statutory timescales Reviews that take place outwith statutory timescales

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Percentage of children who are accommodated for over 12 months who

have a permanency plan in place (Half-year performance)

80%

20%

Children who are accommodated for over 12 months who have a permanency plan in place

Children who are accommodated for over 12 months who do not have a permanency plan in place


SPI 10.a (CC) The number of pool attendances per 1,000 population (c)

# N/A N/A Annually

SPI 10.b (CC) The number of attendances per 1,000 population for other indoor sports and leisure facilities, excluding pools in a combined complex (c)

# N/A N/A Annually

SPI 11.a (CC) The number of visits to / usages of council funded or part funded museums per 1,000 population

# 0.00 1488.62

SPI 11.b (CC) The number of visits to / usages of council funded or part funded museums that were in person per 1000 population

# 0.00 774.18

SPI 12.a (CC) Number of library visits per 1000 population # 5250.00 4184.19

SPI 12.b (CC) Number of library borrowers as a percentage of the resident population

% 40.00 40.13

CE002: Number of Electoral Commission Performance Standards exceeded

# N/A N/A Annually

CE005: Percentage of public entertainment licences issued within statutory time limits (CE)

% 100.00 100.00

CE004: Percentage of taxi/private hire licences issued within statutory time limits (CE)

% 100.00 100.00

Percentage of Multi-Agency Public Protection Arrangements (MAPPA) meetings attended.

% 100.00 100.00

NCJA 2) Percentage of offenders who have a completed / updated / current risk assessment within one week of starting their order / licence (c)

% 90.00 100.00


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Quality Education in Quality Buildings 2010/11 Our Objectives for 2007/11

• We will deliver a sustainable education service throughout the Outer Hebrides.

• We will lead and support the delivery of lifelong learning opportunities for all ages and throughout the islands.

3 Quality Education in Quality Buildings 2010/11 Unit Target Actual Indicator

Percentage of pupils going on to positive destinations % N/A N/A Annually

Percentage of secondary schools with occupancy of 61 - 80% % N/A N/A Annually

Percentage of primary schools with occupancy of 61 - 80% % N/A N/A Annually

Percentage of S4 pupils with 5+ awards at level 4+ % N/A N/A Annually

Percentage of pupil attendance % N/A N/A Annually

Percentage of S4 roll with 1+ awards at level 6 or better. % N/A N/A Annually

Percentage of S4 roll with 5+ awards at level 6 or better % N/A N/A Annually



Percentage of S4 roll with 3+ awards at level 6 or better % N/A N/A Annually

CE017: (SPI 01.aiii) The average number of working days per employee lost through sickness absence - teachers (c)

# N/A N/A Annually

Percentage of pupils going on to positive destinations

(2009/10 academic year)

94%

6%

Pupils going on to positive destinations Pupils not going on to positive destinations

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Percentage of pupil attendance (2009/10 academic year)

94%

6%

Percentage of pupil attendance Percentage of non-pupil attendance

Key Achievements Continuing to deliver the best possible education for the children and young people of the Western Isles is a major priority for the Comhairle. It is considered of vital importance to that well resourced teaching is undertaken in modern up to date facilities, building on high academic standards and skills already present within the community.

• The Western Isles Schools Project is the single largest project undertaken by the Comhairle since its inception and it continues to progress as scheduled, with financial close achieved on 8 September 2010. The project is central to the continued development of high standards of education in the Western Isles.

• Learning Communities have enabled the Education and Children’s Services

Department to decentralise service management, devolve resources, and delegate more responsibilities, which in turn has provided opportunity to reduce significantly centrally deployed staff and organise resources at a school and community level to support schools, children and young people.

• Levels of academic attainment in schools continue to be above the national average

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Percentage of S4 pupils with 5+ awards at level 5+


55%

45%

S4 pupils with 5+ awards at level 5+ S4 pupils with less than 5+ awards at level 5+

Percentage of S4 roll with 3+ awards at level 6 or better


37%

63%

S4 roll with 3+ awards at level 6 or better S4 roll with less than 3+ awards at level 6 or better

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Green Council, Green Islands 2010/11

Our Objectives for 200711

• We will lead the development and delivery of a strategy to ensure that the Outer Hebrides, and the Comhairle, are carbon neutral.

• We will procure goods and services in the most sustainable way

4 Green Council, Green Islands 2010/11 Unit Target Actual Indicator

SPI 24 iv (WM) The percentage of municipal waste collected by the authority during the year that was recycled and composted (c)

# 20.00 22.11

Actual tonnage of compost transferred to Rueval landfill T 300.00 663.54

Actual tonnage of Bio-degradable Municipal Waste landfilled T 5062.50 5393.00


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Key Achievements • Conditional planning consent has been secured for seven Community Renewable

Energy Companies and the Economic Development team continues to engage in dialogue with Government, regulators and developers to develop a commercial Renewable Energy industry in and around the Outer Hebrides, in partnership with the Greenspace Energy Project at Lews Castle College.

• The Comhairle has exceeded its target for the percentage of municipal waste that was recycled and composted

• Leading on the development of the inter-agency Carbon Management Plan

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Strengthening Connections, Strengthening Communities 2010/11 Our Objectives for 200711

• We will lead the delivery of a road and transport network within and between the islands that allows affordable access to jobs, services and facilities.

• We will lobby for the continued development of affordable and accessible transport links to the mainland.

Key achievements

• Continued and significant improvement to spinal route and roads to communities infrastructure with the assistance of EU funding.

• The roll out of the new business ticket machines continues which will enable

the Transport Office to collect data for all public bus services throughout the islands.

• A changing external environment continues to put pressure on Housing,

Planning and Business Standards to deliver on all SPI targets, although a reasonable level of performance is being achieved at second quarter.

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5 Strengthening Connections, Strengthening Communities 2010/11

Unit Target Actual Indicator

SPI 13.a.iii (DS) The percentage of householder planning applications dealt with within two months. (c)

% 90.00 78.33

SPI 13.b.iii (DS) The percentage of non-householder planning applications dealt with within two months.

% 80.00 65.00

Monitor number of passengers using inter island Public Service Obligation (PSO) Services.

# N/A N/A Annually

Monitor number of bus passenger numbers using services. (No target set as 2010/11 will be the first year collecting data through the new ticket machines; this will enable targets to be set from 2011/12 onwards)

# 0.00 0.00

SPI 22 i (RL) A class roads - Percentage of the road network that should be considered for maintenance treatment (Red & Amber)

% N/A N/A Annually

SPI 22 ii (RL) B class roads - Percentage of the road network that should be considered for maintenance treatment (Red & Amber)

% N/A N/A Annually

SPI 22 iii (RL) C class roads - Percentage of the road network that should be considered for maintenance treatment (Red & Amber)

% N/A N/A Annually

SPI 22 iv (RL) Unclassified roads - Percentage of the road network that should be considered for maintenance treatment (Red & Amber)

% N/A N/A Annually

SPI 22 v (RL) Overall - Percentage of the road network that should be considered for maintenance treatment (Red & Amber)

% N/A N/A Annually

Percentage of 'category red' roads in Scottish Road Maintenance Condition Survey (SRMCS)

% N/A N/A Annually

CE003: Percentage of Minutes delivered within 10 working days of the meeting

% 90.00 98.09

Percentage of Building Warrant applications responded to within 15 days.

% 80.00 76.12

Percentage of Building Warrants issued within 6 days of satisfactory drawings

% 80.00 76.43

Percentage of submissions of Certificates of completion responded to within 9 days

% 80.00 78.20

Customer satisfaction with quality of Building Standards services (public / agents / contractors and internally within the Comhairle)

% 80.00 84.05

Percentage of Acceptance of Certificates of Completion issued within 3 days

% 80.00 99.61

SPI 03.a (CM) The number of council buildings from which the council delivers services to the public

# 49.00 46.00

SPI 03.c (CM) The percentage of council buildings from which the council delivers services to the public in which all public areas are suitable for and accessible to disabled people

% 35.00 32.61

SPI 08.a i (CM) Percentage of gross internal floor area (m2) of operational buildings that is in satisfactory condition.

% 51.00 50.34

SPI 08.b i (CM) Percentage of operational buildings that are suitable for their current use.

% 75.00 69.63

Driver training days delivered for LGV CPC Days 22.50 6.00

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5 Strengthening Connections, Strengthening Communities 2010/11

Unit Target Actual Indicator

Driver training days delivered for PCV CPC Days 16.00 3.00

SPI 19 a ii (HS) Homelessness - Percentage of decision notifications issued within 28 days of date of initial presentation (permanent accommodation).

% N/A N/A Annually

SPI 19 a iii (HS) Homelessness - Percentage who are housed (permanent accommodation)

% N/A N/A Annually

SPI 19 a iv (HS) Homelessness - Percentage of cases reassessed within 12 months of completion of duty (permanent accommodation)

% N/A N/A Annually

SPI 19 a vi (HS) Homelessness - Percentage of decision notifications issued within 28 days of date of initial presentation (temporary accommodation).

% N/A N/A Annually

SPI 19 a vii (HS) Homelessness - Percentage of cases reassessed within 12 months of completion of duty (temporary accommodation)

% N/A N/A Annually

SPI 25. (WM) Overall Cleanliness Index - The cleanliness index achieved following inspection of a sample of streets and other relevant land.

# N/A N/A Annually

SPI 23.a i (WM) Net cost of refuse collection per premises £ N/A N/A Annually

SPI 23.b i (WM) Net cost of refuse disposal per premises £ N/A N/A Annually


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Service Business Plans 2010/11 In addition to the PIs that the Comhairle reports on externally to Audit Scotland on an annual basis, the Comhairle also reports quarterly on a wide range of other Performance Indicators through its service business plans. The Comhairle has twenty service business plans and these contain in the order of 300 PIs that reflect a breadth of services. The following graphical information shows an overview of the Comhairle’s departmental performance at the half year period.

Comhairle nan Eilean Siar Action and KPI Progress at a Glance

Quarter 2

On Track Require Monitoring Off Track

CHIEF EXECUTIVE'S DEPARTMENT

Actions Qtr 2 2010/11 Qtr 2 PIs 2010/11

86%

1%

13%

100%

0%0%

DEVELOPMENT DEPARTMENT


70%

2%

28%

65%9%

26%

EDUCATION AND CHILDREN’S SERVICES DEPARTMENT


96%

0% 4%

68%

14%

18%

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Comhairle nan Eilean Siar

Action and KPI Progress at a Glance

Quarter 2

On Track Require Monitoring Off Track

FINANCE AND CORPORATE RESOURCES DEPARTMENT


73%

4%

23%

72%

7%

21%

SOCIAL AND COMMUNITY SERVICES DEPARTMENT


66%

11%

23%

59%

3%

38%

TECHNICAL SERVICES DEPARTMENT


57%

11%

32%

48%

19%

33%

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Enquiries, Comments and Suggestions If you wish to make a comment about the content of this Public Performance Report or request more information, please contact: Fiona Knape, Performance Monitoring Officer: [email protected] Angus Murray, Corporate Policy Manager: [email protected]

Town Hall Access Point

Opening Times

Monday 09:00am to 16:30pm

Tuesday 09:00am to 16:30pm

Wednesday 10:00am to 16:30pm

Thursday 09:00am to 16:30pm

Friday 09:00am to 16:00pm

Service enquiries can also be handled by calling Customer Services on

0845 600 2772

Telephone payments can also be taken on the above number or on line at

http://www.cne-siar.gov.uk/onlinepayments/index.asp

COUNCIL MEETINGS

Members of the public are welcome to attend the Comhairle’s Committee meetings in the Council Chambers.

Details of these meetings can be accessed via the Comhairle’s website or by clicking on the following link:

http://www.cne-siar.gov.uk/committees/index.asp

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