Date post: | 30-Jun-2015 |
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Cross-Learning & CollaborationCross-Learning & CollaborationAccentureAccenture
Poverty Reduction - Personal Development - Inspiration
SharePeople Poverty Reduction – Personal Development – Inspiration
Agenda
– Welcome & Introductions– Goals of this meeting– Your expertise areas– Challenges / drivers for improvement– Solutions– Wrap-up
SharePeople Poverty Reduction – Personal Development – Inspiration
Introduction Accenture
– Office in 200 cities around the world (52 countries)
– Active in 120 countries with 190,000 people, in The Netherlands with 2700 people
– Accenture focuses on Management Consultancy, Technology and Outsourcing
SharePeople Poverty Reduction – Personal Development – Inspiration
Introduction Bob
– 34 years old, together with Dorien, no children…(yet )
– Started my career as a professional rowing coach
– Now 5,5 years @ Accenture– Specialized in Knowledge
Management, Learning & Collaboration
– Went to India with SharePeople in March 2008
– I have never been to Kenya, Ethiopia, South Africa or Peru
– I have been to the Philippines!!
SharePeople Poverty Reduction – Personal Development – Inspiration
Goals of this meeting
• Sharing your areas of expertise and your ‘white spots’
• Exchanging experiences and ideas for collaboration and knowledge management
• Making a start with practical, online knowledge exchange
SharePeople Poverty Reduction – Personal Development – Inspiration
Your Expertise
1. ___________________________________
2. ___________________________________
3. ___________________________________
4. ___________________________________
5. ___________________________________
In what areas do you have expertise and in what areas would you like to build it?
1. ___________________________________
2. ___________________________________
3. ___________________________________
4. ___________________________________
5. ___________________________________
HAVE WANT
SharePeople Poverty Reduction – Personal Development – Inspiration
Typical ‘drivers’ for KM
• “We cannot get good people trained quickly enough”
• “Crucial knowledge is leaving our organization”
• “Our people are situated all around the world and are not working together the way they should”
• “We are not innovative enough”
• “It’s hard to find the information I need, quickly”
So, what are your challenges?
SharePeople Poverty Reduction – Personal Development – Inspiration
Let’s discuss challenges…Related to expertise, which challenges have you encountered or do you expect to encounter?
1. _________________________________________
2. _________________________________________
3. _________________________________________
4. _________________________________________
5. _________________________________________
6. _________________________________________
7. _________________________________________
8. _________________________________________
9. _________________________________________
10. _________________________________________
SharePeople Poverty Reduction – Personal Development – Inspiration
Let’s discuss solutions!
1. _________________________________________
2. _________________________________________
3. _________________________________________
4. _________________________________________
5. _________________________________________
6. _________________________________________
7. _________________________________________
8. _________________________________________
9. _________________________________________
10. _________________________________________
Which solutions would help you to do your work more effectively, more efficiently or with greater satisfaction?
SharePeople Poverty Reduction – Personal Development – Inspiration
Benefits of Collaboration
Improve task productivity
Example Value Measures
EfficiencyImproving the performance and productivity of the workforce; reduce operating costs
.
Effectiveness Improve quality, innovation of output. Increase sales, revenue, and growth
SatisfactionEnhance customer, supplier, and employee satisfaction, value perception, and loyalty
Increase Skills, Decrease Time to Proficiency
Increase Skills, Decrease Time to Proficiency
Decrease Operating Costs
Enhance Existing Revenue/ Margin
Generate New Revenue / Margin
CustomerSatisfaction
SupplierSatisfaction
EmployeeSatisfaction
Reduce information search, retrieval for Field ServiceImprove productivity of ENG users, customer service repsImproved information sharing: eng/develop, mktg, prof serv/SE
Reduced time to competency for new hires (direct sales)Reduced time to competency for new hires (PS)
Increase customer self-service, reduce inbound callsEnable mining of BD content – reduce proposal costsReduced content development costs
Reduced learning time for new hires = more, faster salesProvide Partners easy, increased access to EMC product info
Increase revenue by drive-on selling into new accountsLeverage KM environment to increase rev/margin 20/30/50
Increase customer loyalty, satisfaction scoresEnhance brand through sophisticated content targetingDeliver more tailored products and services
Decrease “cost of doing business”; information exchangeIncrease supplier loyalty and sophistication
Increase pace of strategic changeLower employee churn
Value Levers
SharePeople Poverty Reduction – Personal Development – Inspiration
Collaboration, Learning, KM
Knowledge Management
Learning 2.0
Collaboration
Task Management
Desktop Sharing
Common Workspace
Teleconferencing
Application Sharing
Blogs
Wikis
RSS-Feeds Pod-Videocating
Communities of practice
Shared CalendarOnline-Library
Presence Indicator
Virtual Meeting
High Performance Workplace
Content Management
Expert s Network
Discussion Board Post It
Tagging / Rating
Learning Management
SocialBoookmarking
OnlineTutor
Web Based Training
Simulations
YellowPages
Joint documentediting
Document and archive
management system
External Sources
ExtranetIntranet
Taxonomies
Sales Portal
TeleconferencingFacility
LMS
Graphical Search and Browse Interface
Expert Network
Sales Performance Simulations
Knowledge Integration
Innovation SolutionsNetwork
user generated Social learning
Dare2Share™Dare2Share
Messaging and IM
SharePeople Poverty Reduction – Personal Development – Inspiration
Collaboration functionalities
CONCEPT
SharePeople Poverty Reduction – Personal Development – Inspiration
Collaboration functionalitiesFeatured solution: PBWorks. (Already in use by ICCO and SharePeople)
OVERVIEW KEY FEATURES
• Wiki’s in plain English (video)
• Support Center (website PBWorks)
SharePeople Poverty Reduction – Personal Development – Inspiration
The solution in practice
• Fill out a profile
• Upload a file
• Edit a page
• Chat with another liaison
Using PBWorks for basic tasks. Let’s go to your email, accept the invitation from Maarten Boers and get started!
First, get connected to the wireless
network!(wifi-guest)
Usernames:maureen.wanjiru
jote.wakjirasindy.jackeline
doreen.februarienigest.haileregina.irene
Password: Accenture1
SharePeople Poverty Reduction – Personal Development – Inspiration
Wrapping up
• What will you take from this session?
• What questions do you still have?
• How can we improve on this part of the program?
SharePeople Poverty Reduction – Personal Development – Inspiration
Thank you!