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Increase Stakeholder Adoption by
Leveraging Mobile Platform Applications
William Newman, CMC
Managing Principal
Newport Consulting Group
Real Experience. Real Advantage.
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Agenda
Learning Points
About the Speaker and Firm
Where are We? (No, really)
The Changing Role of Executive Sponsors
Executive-friendly Cloud Computing Models
Communication Best Practices
Defining Guiding Principles
Engaging the team
A Practical Check-list
Wrap-up / References / Key Points
Real Experience. Real Advantage.
[ About the Speaker
William D. Newman, CMC, MBA, SA
ASUG Recognized Influencer
EPM, GRC, Sustainability
Member, SAP Sustainability Executive
Advisory Council
Certified Management Consultant (since 1995)
Public Speaker (ASUG, Insider, TEDx, others)
SAP Press Author
Numerous articles on
program oversight,
stakeholder engagement
Twitter (william_newman)
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Real Experience. Real Advantage.
[ About the Firm
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Newport Consulting Group is an independent consulting firm
founded in 2005 and managed by several leading directors from
DMR Consulting Group and strategy firm Booz & Company
Our clients enjoy working with our experienced professionals who
deliver large firm capabilities with a boutique firm culture
We function as top-end, high-touch advisors to
our F500, Inc 5000 and GT25 clients
We help SAP partners RUN BETTER
Real Experience. Real Advantage.
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Where Are We?
M-commerce has been slow to make inroads
against traditional channels. That appears finally
about to change. The next 18 months will be
critical as companies position to scale.
- Booz & Company, M-Commerce Comes of Age (August, 2011)
The proliferation of mobile
technologies and the increase in
cloud computing represent the two
most significant megatrends.
- Oxford Economics, Digital Megatrends 2015:
The Role of Technology in the New Normal
Market (March, 2011)
Real Experience. Real Advantage.
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Where Are We Going?
Real Experience. Real Advantage.
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No, Really Where Are We Going?
Developing regions -
No or little current
infrastructure, initial
need will be for basic
services such as financial
management, banking,
B2C and B2B commerce.
They will only know life
“in the cloud.”
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Mature markets - particularly
introduction of 4G into US / NA
markets - will allow for greater
use of corporate functions and
consumer experience.
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As growth matures in
saturated 4G markets such
as Asia (Japan) and EU, US /
NA market resembles more
of a “developing” market.
Real Experience. Real Advantage.
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What Does this Mean for Apps?
Applications vary in complexity, from enhanced reality to
administrative – biz applications are mostly administrative
Administrative Banking, travel and expenses, basic
commodity purchases, tracking and
monitoring of purchases and deliveries,
basic workflows
Predictive
Enhanced
Lower complexity
Greater complexity
Business analytics, performance
management, sensitivity analysis,
logistics, transport management, mobile
surgery (viewing / commenting)
Example applications
Augmented reality, interactive learning,
on demand mobile execution (m2m),
mobile surgery, prescription fulfillment
(execution)
Source: InfoStretch, SAP, Newport Consulting Group analysis
Real Experience. Real Advantage.
[ The Changing Role of Executive Sponsors
Explosion of Mobile
Sarbanes-Oxley
Cool Factor
Multi-task, multi-use, multi-threading …
Need for Security (yours not theirs)
This means:
If you want to get a project approved
you stand a better chance if there is a
mode or channel of mobility you can
sell your boss (and their boss, and so on ...)
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Real Experience. Real Advantage.
[ Executive Sponsors Impact Others
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Shift Impact Conflict
Source: Rapid Consulting, as modified by Newport Consulting Group.
Real Experience. Real Advantage.
[ Executive Friendly Cloud Computing Models
Some emerging “quick hits” for dubious executives:
Expense Approval
Travel Approval
Document routing
Process approvals (PPAP, APQP)
Carbon OnDemand (GHG Demand Forecast)
Sales OnDemand (Sales Demand Forecast)
Some emerging trends
Business ByDesign
Hybrid solutions (on premises w/ cloud)
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Real Experience. Real Advantage.
[ Hybrid Solution Example
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Source Systems
BW / Data Warehouse
Forecasting &
Consolidation
Planning &
Analysis
Customer
Group Served
Enhanced Forecasting Model & Scenarios in Saphran / Excel Roll-ups (actual financials) & ConnectBase
(Sales & Volumes-ERP & EDI)
Saphran Data Warehouse
BOBJ
Dashboards
(Xcelcius)
BOBJ
Profitability &
Cost Mgt
(PCM)
SAP other ERP (actual), EDI (short term customer
guidance), and source systems
Operations Costing Sales & Mktg
Intelligence
Base & PB
Reports
SharePoint
StreamWork
Real Experience. Real Advantage.
[ Another Hybrid Solution Example
Mobile Sustainability
Field notes captured in SAP
StreamWork
Connector to SAP
BusinessObjects Strategy
Management and / or
BusinessObjects Sustainability
Performance Management updates
progress against metrics, target
KPIs
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Updated partner performance
Downstream partner metrics
Source: InfoStretch, SAP, Newport Consulting Group analysis
Real Experience. Real Advantage.
[ Communication Best Practices
“Conference Room” Pilots
BYOD programs
Rapid / multiple rendering cycles
Executive Alignment POCs
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Use
Render
Create
Real Experience. Real Advantage.
[ Use of Guiding Principles
As with any systems initiative, “guiding principles” are
boundaries or “big rules” that keep your efforts on track, value
oriented, and MBO relevant
Often times these principles can be distilled into sound bites or
“elevator speak” to keep different user groups consistently
informed, and counteract the “grapevine effect”
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Real Experience. Real Advantage.
[ Engaging the Team
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Mobility requires a number of players both from business and
from IT. SAP’s Sybase Unwired
Platform (SUP) offers many
alternatives for cloud-based
and hybrid solutions.
Source: Rapid Consulting, as modified by Newport Consulting Group.
Developers
Users
Platform Partners
Internal Stakeholders
Real Experience. Real Advantage.
[ The 5-Item Checklist / Pitfalls to Avoid
1. Don’t over promise then under deliver
2. Don’t let your apps lapse
3. Don’t try to be something you’re not
4. Only release it when it is ready
5. Don’t over-think the development
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Source: Five Pitfalls to Avoid when Developing Mobile Apps, Mashable, 2010.
Real Experience. Real Advantage.
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Learning Points
Some key take-aways:
Define who in the organization is responsible for
creating versus rendering content, maintaining
the apps
The executive landscape is changing. Develop a working
relationship with stakeholders for continual engagement
Communicate! As with any change initiative, “communicate,
communicate, communicate!”
Leverage integration tools in specific use
cases and across platforms, or not at all
Remember the five key check-list items
for successful mobile engagement
Real Experience. Real Advantage.
[ More on BYOD and Change Management
Mobile computing offers inroads to executives, profit
models for SAP customers
Tips, trends, ideas and the airline story
http://searchsap.techtarget.com/news/1280100071/Mobile-
computing-offers-inroads-to-executives-profit-models-for-SAP-
customersMobile-computi
Jesse Jacoby, William Newman - Contributors
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Real Experience. Real Advantage.
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Your turn!
Real Experience. Real Advantage.
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[
] Thank you for participating.
ASUG Michigan Chapter
ASUG Mobility SIG
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