2011 Canadian Census – Field Management System
2010 MSIS Meeting – Daejeon, Korea
Karen Doherty
April 26, 2010
2010-04-261 Statistics Canada • Statistique Canada
2010-04-26Statistics Canada • Statistique Canada2
Background
Until 2006, the Canadian Census was run as a decentralized operation, with regional offices responsible for distribution, collection, edit and follow-up
In 2006, StatCan introduced the Internet response option which led to a complete overhall of the collection methodology
Moved to a central database to keep track of returned questionnaires from all modes and subsequent edit and follow-up activities
2010-04-26Statistics Canada • Statistique Canada3
Lessons from 2006
With a centralized approach to recording returned questionnaires, the field offices had to rely on the central Data Processing Centre to advise them of follow-up activities
This process took some time therefore field staff often found themselves following up on households whose questionnaire had already been returned or entered on-line
This led to less than perfect information in the Management Information Systems which had an impact on decisions made about priorities and staff allocations
2010-04-26Statistics Canada • Statistique Canada4
The Field Management System
Introduced the Field Management System (FMS): • Internet application • browser interface• runs on the same infrastructure as the Internet
questionnaire • easy and relatively inexpensive to deploy and
maintain Field crew leaders use either their own computer or a
laptop provided by StatCan Field staff use FMS from their own computer or submit
input to their crew leader
2010-04-26Statistics Canada • Statistique Canada5
FMS Access and Security
Restricted to authenticated users with approved userid and password
Information on field position hierarchy, employee in each position, related geographical areas, and user permissions housed in separate back end system
A field officer can see only their own work
2010-04-26Statistics Canada • Statistique Canada6
FMS Functionality
Non-response Follow-Up (NRFU) assignments Timely notification lists: updates to field staff on
questionnaires received in the Data Processing Centre (via paper, internet or phone)
Field staff pay claims Action requests: requests for assistance from
respondents, for new questionnaires, service in another language, etc.
Messaging: broadcasting and alerts
2010-04-26Statistics Canada • Statistique Canada7
FMS Functionality
Targeted NRFU: aim collection efforts at areas which will bring in the most benefits from response rate perspective
Visitation Record Data Capture: complete records of questionnaire delivered by hand
MIS system: Up-do-date management, admin and work flow information
Peripheral functions: procedures, process, training materiel, materiel tracking, etc.
2010-04-26Statistics Canada • Statistique Canada8
Logical Design
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Technical Application Design
2010-04-26Statistics Canada • Statistique Canada10
Screen Shot – My Inbox
2010-04-26Statistics Canada • Statistique Canada11
Screen Shot – My Assignments
2010-04-26Statistics Canada • Statistique Canada12
Screen Shot – My Pay Claim
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Conclusion
FMS will:• increase the efficiency of collection operations
reduce staff frustration fewer respondent relations issues more timely pay for collections stafff
• reduce response burden• decrease clustered non-response• increase the quality and timeliness of management
information leading to better decision making
Will be integrated into the broader survey collection methodology post Census