2011 Embassy Suites Hotels™ Performance Awards
Hervey Feldman Award (General Manager of the Year)
Robert Kisabeth, Embassy Suites Denver - Downtown/Convention Center
Presented to the General Manager who has demonstrated outstanding leadership and superb management. This nomination-based award focuses on leadership, accountability, business sense and creativity.
Director of Sales of the Year
Judy Esterbrook, Embassy Suites Denver - Downtown/Convention Center
Awarded to the Director of Sales who greatly impacted his or her team and hotel’s success. The winning candidate has demonstrated leadership qualities, as well as sales excellence.
Revenue Manager of the Year
Jennifer Phenix, Embassy Suites Anaheim - NorthRecognizes the Revenue Manager who best demonstrated the ability to have both a vision for his or her hotel’s revenue performance and the focus to make it happen.
Best Sales Promotion
Embassy Suites Waikiki Beach Walk
Awarded for the best marketing effort geared toward consumer marketing.
Sales Team of the Year
Embassy Suites Indianapolis - Downtown
Awarded to the Sales Team that has best demonstrated the ability to work as a strong unit to achieve top sales performance.
Sustainability Hotel of the Year
Embassy Suites Denver - Downtown/ Convention Center
Presented to the hotel whose sustainability efforts—through energy, water and waste management, sales, and community engagement—made a difference to its success.
Best-in-Brand Awards
Revenue Awards
The Best RevPAR Index Growth Awards are given to the hotels that have increased their RevPAR Index the most in the 2011 calendar year.
Best RevPAR Index Growth Award
Urban Hotel: Embassy Suites Lincoln
Suburban Hotel: Embassy Suites Atlanta - Kennesaw Town Center
Airport Hotel: Embassy Suites Phoenix - Airport at 24th Street
Resort Hotel: Embassy Suites Dorado del Mar Beach & Golf Resort
CRM AwardsAwarded to the hotels with the highest CRM scores, as determined by their year-end ranking listed on the CRM scorecard.
CRM Scorecard Award
1st place: Embassy Suites Mexico City - Reforma
2nd place: Embassy Suites Louisville
3rd place: Embassy Suites Nashville SE - Murfreesboro
4th place: Embassy Suites Lubbock
5th place: Embassy Suites Lexington
Revenue and CRM Awards
Make a Difference Awards
Make a Difference Hotel of the Year
Given to the hotel that has made a difference to its guests, its team members and in its community. The winning hotel represents the best in guest satisfaction, team member engagement and community relations.
Embassy Suites Charlotte - Concord/ Golf Resort & Spa
2012 I Can Make a Difference Award
Winner must be an active participant in the project submitted. Entries are judged on the creative aspects of the idea, the level of involvement, and the perceived benefit to the local community.
Finalist: Embassy Suites Charlotte - Concord/ Golf Resort & Spa: Project Haiti
Finalist: Embassy Suites Seattle - Tacoma International Airport: Bake a Difference Cookbook
Finalist: Embassy Suites Tulsa - I-44: Turkey Trot to Make a Difference
Honorable Mentions:
Embassy Suites Atlanta - Airport: Park Rejuvenation Project
Embassy Suites (Albuquerque) - Hotel & Spa: Day of the Tread
Embassy Suites Atlanta - Galleria: Festival of Trees
Embassy Suites Detroit - Troy/Auburn Hills: National Veteran Vacation Day
Make a Difference SALT Awards
Our top Make a Difference SALT Awards go to the Embassy Suites teams that shine the brightest because they make a difference with our guests each and every day! These awards are based on the highest guest satisfaction scores in each of the following areas.
Highest Overall Front Desk Average
Embassy Suites LouisvilleGeneral Manager Bud Vivion
Highest Overall Housekeeping Average
Embassy Suites PalmdaleGeneral Manager Merlin Wan
Highest Overall Maintenance Average
Embassy Suites Nashville SE - Murfreesboro General Manager Peter Tziahanas
Highest Overall Complimentary Breakfast Average
Embassy Suites LouisvilleGeneral Manager Bud Vivion
Highest Overall Evening Manager’s Reception Average
Embassy Suites LouisvilleGeneral Manager Bud Vivion
Highest Overall F&B Average (Restaurant & Room Service)
Embassy Suites Dulles AirportGeneral Manager Jeffrey Obomeghie
Highest Overall Service Average
Embassy Suites LouisvilleGeneral Manager Bud Vivion
Problem Resolution (Percentage Exceeding Expectations)
Embassy Suites Orlando - International Drive South/Convention CenterGeneral Manager John Parkinson
Largest Jump in TQS Ranking
Embassy Suites CaracasGeneral Manager Juan Carlos Palacios
Total Quality Systems Awards
Connie Award
Our Connie Awards are given to the hotels that are the “best of the best” when it comes to exceptional guest service and operational quality. Making a difference is their top priority, and hospitality is their number one focus.
1st place: Embassy Suites Omaha - La Vista/Hotel & Conference Center
2nd place: Embassy Suites Loveland - Hotel, Spa & Conference Center
3rd place: Embassy Suites Murfreesboro - Hotel & Conference Center
Total Quality Score Award
Awarded to those hotels whose Total Quality score measured in the top 10 percent of all Embassy Suites Hotels in 2011.
Embassy Suites Denver - Downtown/ Convention Center
Embassy Suites Louisville
Embassy Suites Mexico City - Reforma
Embassy Suites Norman - Hotel & Conference Center
Embassy Suites Birmingham - Hoover
Embassy Suites Tucson - Paloma Village
Embassy Suites Houston - Energy Corridor
Total Quality Score Award (cont.)
Embassy Suites Fort Worth - Downtown
Embassy Suites Savannah Airport
Embassy Suites Columbus - Airport
Embassy Suites St. Louis - St. Charles/ Hotel & Spa
Embassy Suites Northwest Arkansas - Hotel, Spa & Conference Center
Embassy Suites San Marcos - Hotel, Spa & Conference Center
Embassy Suites Anchorage
Embassy Suites Denver - Aurora
Embassy Suites Atlanta - Kennesaw Town Center
Embassy Suites Raleigh - Durham Airport/ Brier Creek
Embassy Suites Hot Springs - Hotel & Spa
Circle of Leadership
New Circle of Leadership MembersClass of 2011–2012
David Del Russo, Embassy Suites Washington D.C. - Convention Center
Faisal Kamal, Embassy Suites Houston - Energy Corridor
Amy Ormsby, Embassy Suites Flagstaff
Jody Smith, Embassy Suites Austin - Downtown/Town Lake
Jeff Zelkin, Embassy Suites Tucson - Paloma Village
The yearlong Circle of Leadership program for General Managers recognizes the brand’s highest- potential leaders.
© 2012 Hilton Worldwide