2011 IIMCAT Training

8/3/2019 2011 IIMCAT Training

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CAT-IIM 2011: Site Supervisor Training

Content

Part-01 : Curtain Raiser How CAT Became CBT

Part-02 : Know the Organizers IIMs, Prometric & Everonn

Part-03 : Rules of the Game CAT in a nut shell

Part-04 : Everonn Action Plan From Scope of Work to Whats Up So Far

Part-05 : The Action Team Introducing the Executives Involved

Part-06 : Ground Zero The Scenario at an Ideal Test Centre

Part-07 : Who Am I? The Nitty - Gritty of a Site Supervisor

Part-08 : Dynamic Interfacing The Site Supervisor as a Talent Manager

Part-09 : Crisis Management Handling the Ifs and Buts

Part-10 : Passing the Baton Training and Certification by Prometric

September 2011IIM CAT2011

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Part-1:Curtain Raiser

CAT as CBT

Common Admission Test(commonly known as CAT

across India) is conducted byIndian Institutes of

Management, the reputed

business schools of India.

The test is held annually duringOctober-November.

Till 2008, it was paper based

format where the candidateread the questions in a paper

booklet and darken the ovals onthe answer-sheet.

From 2009, CAT became aComputer Based Test (CBT), in

which the candidate will readthe questions on a computer

terminal and choose an answerby clicking on the correct

option.


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Part-1:Curtain Raiser

CAT as CBT

IIM To conduct CAT as a CBT, IIMs hired the services of Prometric, the US-basedtesting agency.

Prometric

Prometric selected Everonn as one of its delivering partners IIM CAT from theyear-2010.

Everonn

Everonn, an existing test delivery partner of Prometric for IT certificationbusiness has a positive track record of conducting exams in India. Everonn hassuccessfully administered IIMCAT 2010 across 12 locations in the country .

Everonn is offered to administer IIMCAT2011 in 19 locations across the country.


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Part-2:Lets Get To Know the Organizers

Indian Institutes of Management

Graduate business schools in India Completely autonomous; Created,

owned and financed by the Indian

Government.

Recognized as premier management

institutions, comparable to the best inthe world.

Share knowledge and skills with other

institutions to improve their quality and

standards in management education.

Actively carry out research andconsultancy for the industry.

Have earned an international reputation

for the quality of their alumni.


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Aims

Identifythe brightestintellectual talentavailable in the student

community of India. Train it in the best

management techniquesavailable in the world.

Createa pool of elitemanagers to manage andlead the various sectionsof the Indian economy.

Programmes offered

Post-graduate courses inmanagement (equivalentto an MBA)

Fellowship programmesin management(equivalent to PhD)

Executive MBA and

industry basedprogrammes.


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Prometric U.S. company in the test administration industry.

Sells a range of services, including test development, testdelivery, and data management capabilities.

Operates a test center network composed of over 10,000 sites

in 160 countries.

Some famous tests administered at Prometric sites:Microsoft, IBM, Apple, PMP, TOEFL, GRE, GMAT, CAT

Delivers and administers tests to approximately 500 clients in

the academic, professional, government, corporate and

information technology markets. The locations where a test is offered, as well as specific testing

procedures for the day of the exam, are dictated by the client.

For example, in CATs case IIMs.


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Everonn Only Education company from India to list on Forbes -'Best under a Billion' Asia List 2010

Won the "Learning Solution Partner 2010 award from Microsoft. Finalist for MS Partner ofthe year 2011.

Finalists for the 2011 Microsoft Learning Competency Innovation Partner of the Year

Award

Listed in both BSE and NSE

Pioneers in providing education through VSAT to close to 4500 schools and 1500 colleges

all over India

Offer career oriented IT courses across 55 centers pan India

Partnered with Prometric and Pearson VUE to offer global IT certifications like, Microsoft,

HP, Oracle, IBM, Cisco, Sun, ITIL, CompTIA, Juniper, Sybase, to name a few

Exclusive partners to TCS to deliver IT certifications across the facilities using Mobile

Testing every month apart from Cognizant, Wipro, Accenture, Capgemini, etc

One of the leading educational companies in India.

The largest VSAT education network in the World.

Offers school education through Internet and VSAT.

Provides content on the move via mobile phones.

A parallel focus on formal learning has also been enabled.September 2011IIM CAT2011

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Aims

Identifythe brightestintellectual talentavailable in the student

community of India. Train it in the best

management techniquesavailable in the world.

Createa pool of elitemanagers to manage andlead the various sectionsof the Indian economy.

Programmes offered

Post-graduate courses inmanagement (equivalentto an MBA)

Fellowship programmesin management(equivalent to PhD)

Executive MBA and

industry basedprogrammes.


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Part-3:Rules of the Game

CAT- Admission Process

Eligible candidatesobtain a voucherfrom selected Axis

Bank branches

Voucher number isused to register

online.

Upon registration,he/she receives anadmit cardthrough

mail.

Appears for a CBTinany one of the 20day testing windowb/wWed, Oct 27 &Wed, Nov 24 2010

Results will bedeclared on

Wednesday January12, 2011.

Shortlisted candidatescalled for group

discussion followedby an individual

interview.


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http://cat2010voucher_scst.pdf/http://cat2010voucher_general.pdf/


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CAT - Test Duration & Pattern

Duration

2 hours and 45minutes including

initial 15 minutetutorial.

No breaks will begiven during the test.

Timings:10am-1245Hrs1515-1800Hrs

Pattern

The test consists ofquestions that

evaluate a candidatesquantitative, verbal,and logical & datainterpretationabilities.

Total oftwo sectionsin the test with about70 questions.


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IIMCAT Everonn Test Centers 2011

Bhubaneswar Guwahati Patna

Chandigarh JaipurRanchi

ChennaiJammu Shillong

Durgapur JamshedpurSiliguri

DehradhunKolkata

Varanasi

Faridabad Lucknow

GurgaonNew Delhi

19 Cities; 34 venues; 98 Test CentresSeptember 2011IIM CAT2011

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Part-4:Everonn Action Plan

Scope of Work

Providing testingvenues

Operationalreadiness

Test delivery &successful upload

of test results.


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Part-4:Everon Action Plan

Who is Who?


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Part-4:The Action Plan

Resources Planned

34 venues in 19 locations across India

Each venue with a maximum of 9 labs

Testing venues

1 or 2 Site supervisors per venue

1 TCA per lab

3 Proctors under every TCA

Personnel for testing venues

44 test stations, 4 buffer stations

Server-2, Admin machine-2(1 machine for


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Regional

Managers

CityCoordinators/

Site Supervisors

Test SiteEngineer

Test CentreAdministrators

(TCA)

Proctors

Security Guards

Part-5:The Action Team

Test Centre Personnel

College

Support Staff

CMS


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The Site Supervisor - Responsibilities1. Ensure that the operations and performance at this test center(s) meet the standards of

Prometric and its Testing clients.

2. Ensure all the Test Center Administrators & Proctors are certified within the deadlines.3. Plan weekly staff schedules as needed and supervise both permanent and temporary Test Center

Administrators/Proctors.

4. Act as a Test Center Administrator to administer tests when short staffed.

5. Assist in the training of Test Center Administrators/Proctors.

6. Maintain a center schedule for utilization of center open hours to meet and satisfy Prometric

contractual requirements.

7. To supervise security/verification precautions of test candidates arriving for registration,

ensuring that identification and confirming license entitlement, eligibility, etc. is carried out

correctly.

8. To support operations and technical personnel with data communications, ensuring that these

are successfully completed.

9. To ensure that Site reports are filed for unusual situations or complaints.

10. To provide security at the testing facility by ensuring all locks and security systems are properlyused. The SS may also be responsible for holding keys to the testing facility.

11. Actively participate in Prometric quality assurance, audit programs and other company exercises

and initiatives as a flexible team player.

12. Maintain a working knowledge of policies, practices and procedures.

13. Resolve candidate and or building problems or report them to appropriate team

14. Protect security of all software and testing environment

15. Monitor environmental conditions and keep them within established limitsSeptember 2011IIM CAT2011

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The Site Supervisor - Authorities

1. Manage incidents of unacceptable identification or authorization-to-test

documentation according to Prometric and the IIMs expectations.

2. Manage candidate misconduct such as a security breach or inappropriate/threatening

behavior according to Prometric and the IIMs expectations.

3. Engage property management to maintain environmental conditions within

acceptable limits.

4. Maintain appropriate levels of inventory for unhindered test administration at the

Site responsible.

5. Refer candidates, clients and the general public to appropriate sources for situations

outside of Site Supervisors authority.


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http://r%26r-1_ss.pdf/


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Test Centre Administrators


1. Maintain a working knowledge ofpolicies, practices and procedures.

2. GreetExaminees and verifyidentification.

3. Identify and report problems occurring at the site; File Site reportfor any occurrence which fallsoutside acceptable guidelines.

4. Resolve candidate and or building problems or report them to site supervisors.

5. Maintain confidentialityfor clients.

6. Protect security of all software and testing environment.

7. Monitor environmental conditions and keep them within established limits.

8. Operate electrical - electronic equipments like digital camera, biometric, DVR, telephone & alarmsystem and computers.

9. Maintain lab supplies, accept responsibility for lab related tasks as assigned by site supervisors.


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http://tcflow.planitapps.com/http://r%26r-2_tca.pdf/


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Proctors


1. Maintain a working knowledge ofpolicies, practices and procedures.

2. GreetExaminees and verifyidentification.

3. Identify and report problems occurring at the site; File Site reportfor any occurrence which fallsoutside acceptable guidelines.

4. Resolve candidate and or building problems or report them to TCA.

5. Maintain confidentialityfor clients.

6. Protect security of all software and testing environment.

7. Monitor environmental conditions and keep them within established limits.

8. Operate electrical - electronic equipments like digital camera, telephone & alarm system andcomputers.

9. Maintain lab supplies, accept responsibility for lab related tasks as assigned by TCA.


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http://lincy.docx/


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Part-6:Ground Zero

Test Centre Configuration

Server

Acts as yourTCFlow "hub,"from which allothercomponentswill function

Proxy Server

Works asintermediateserver to sendthe requests tothe server onInternet onbehalf of othercomputers, sothat can hidethe identity ofactualrequester.

Admin

A separate,dedicatedmachine thatwill performalladministrativefunctions.

Test Stations

Managed bythe "Admin.

Exams will belaunched usingTCFlow.


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Part-6:Ground Zero

Server Requirements

Install ONLY .NET 2.0 on the server.

Use ONLY the 32 bit version of Windows Server 2000 or Windows Server 2003.

The recommended configuration is for ALL components to exist within ONE DOMAIN.

Make sure your firewall allows access to the security service found at the followingURL: https://stronghold.prometric.com

Note: you will not be able to "view" anything on this page, but your server does needto be "unblocked" from accessing it.

To allow access to the security service URL you will need to manually add your serveras an intranet Site.

You can do so by following these easy steps. The night before TCFlow will be deployedto your site, make sure the server Pulse is run from keeps running overnight.

Once TCFlow is deployed, you will be required to restart All workstations.


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Part-6:Ground Zero

Admin Requirements

Admin station MUST have installed: .NET 2.0 or higher, Adobe Reader 7 orhigher, Internet Explorer 7

NO Vista! Admin stations can only run on Windows XP

Make sure your firewall allows access to the security service found at thefollowing URL: https://stronghold.prometric.com Note: you will not be able to"view" anything on this page, but your server does need to be "unblocked" fromaccessing it.

To allow access to the security service URL you will need to manually add yourserver as an intranet Site.

The TCA will need to use the Admin computer for all beginning of the dayprocesses, including "opening the test center", checking in candidates, reprintingscore reports, scheduling/rescheduling, running rosters, checking a candidateout, changing a workstation, getting message of the day and many moreadministrative functions.


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Part-6:Ground Zero

Workstation Requirements

Admin station MUST have installed: .NET 2.0 or higher, Adobe

Reader 7 or higher, Internet Explorer 7

Each workstation where a candidate will test MUST operate on

either Windows 2000, Windows XP or Vista

For each workstation where a candidate will test you MUST

manually add each candidate workstation as an Intranet Site

Exams will be launched from the workstation, using TCFlow


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Part-7:Who Am I?

The Site Supervisor

SiteSupervisor

Staff Training

MaterialHandling

StaffManagement


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Part-7:Who Am I?

Staff Training

Take a training at the next level at Prometricon a scheduleddate.

Help the TCAs to get trainedthoroughly on TCFlow software and

maintaining at the test centre.

Ensureproctors too get trainedon the same aspects along withmanaging the candidates through out the test windows.

Ensure all the TCAs and Proctors under you are certifiedwithinthe scheduled timelines.


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Part-7:Who Am I?

Material HandlingFinger Scanner ID Card Eraser (separate)

Web Camera Jacket Sharpeners

Digital Camera Caps (for volunteers) Double sided tape

Data Card Partitions A3 envelope

Magnifying Screen Scratch paper Stapler with pins

Test Centre Regulation form Workstation # File folder

Installation CD Polybags Punching Machine

Banner Token # Cello tape

Centre Signage Number stickers HDD for 30 days storage/DVR

Arrow A4 Size rim Intermediate HDD (to transfer DVR data)

Quite Sign Pencil with eraser


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P 7 Wh A I?
http://fulfillment%20status%20sheet%20materials%20management.xls/


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Part-7:Who Am I?

Check List Before TestsCheck for receipt of material if not received by ( mention date) raise alarm

Verification of Material received by (mention date)

Match the number of cartons with the details sent

Check if the cartons are intact not broken/tampered

Count the number of each item against the Bill of Material

Condition of the items

Check equipment like Webcam, Biometric by connecting.

Charge batteries and check Digital camera

Verification of all infra including DVR Camera condition

Check the condition of chairs

Inform college SPOC if any deviations are seen

Print Logs sheet for recording deviations used for filing site reports

Material Receipt Notice Where /Whom/how/When to sent

Safe keeping of materials


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P t 7 Wh A I?


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Part-7:Who Am I?

Check List Before TestsLabs ready with Server, Admin and Workstation with s/w installed & Printers availableand Working

DVR and Camera setup and working

All Material available and packed lab-wise, session-wise

UPS and Generators Working and people available

All Banners, Lab ID boards, Directions and notices put up

All Staff to be briefed on the responsibilities

Security Guards Both College level and Partner

Volunteers Trained and know their role

Other college staff Support staff, Electrician, Network engineer all informed of theirrequirement


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P t 7 Wh A I?


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Part-7:Who Am I?

Check List During Tests

Scratch sheet

Pencil Two

Eraser One

Sharpener to be available in the lab. Always keepsharpened pencils for giving to any candidate whorequests for it

A3 Envelope For keeping material related to a lab &

used answer sheet. A3 Envelope For documents submitted by

candidates like SC/ST certificates, DA candidates etc.

A4 Sheet For printing rosters, log sheet etc

Candidate related


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P t 7 Wh A I?


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Part-7:Who Am I?

Check List During Tests

Number token - One token with candidate and other in the pouch

Plastic pouch Will be handed by volunteers at the buildingentrance and candidate asked to put all items like Mobile, Wristwatch, Keys, Pen, Pencil inside. At frisking point, if any more items

are found they too, to be put in this pouch with token and kept bysecurity. One token to be given to candidate

Security Related

Ensure the lab is cleaned in the morning before 8am Test Material - Please mention the quantity of materials being sent

for an ideal lab of 44w/s, so that SS knows exactly the quantity heneeds to expect.

Infra Requirement Please share

Housekeeping Related


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Part 7 Who Am I?


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Part-7:Who Am I?

Check List After Tests

Communication is run and all results upload is confirmed withPrometric Help desk

Uninstall software on all computers by CMS ensure it is done100%

Handover Lab and all equipments to the college Pack up all unused stationary (your action plan)

Unused & Used Scratch Sheet, envelopes, Documents to bepacked in separate carton. ( your action plan)

Pack up all biometric, image capture camera, Digital camera,

Data cards separately Site Supervisor to carry it backpersonally/ courier it to HO.(your action plan)

Take back up of the entire video recording on the HDD and carryback the HDD and courier it to HO. Put a label on the HDDCollege Name and backup dates.

General


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Part 7:Who Am I?


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Part-7:Who Am I?


Ensure the college level training ( mention date)

Keep checking email for updates and note them. You will receive trainingmaterial on email.

Certification of staff as per process communicated to be ensured 100% forProctors by (mention Date)

Be Vigilant:Look for all possible deviations

Other Staff Without CAT ID

Trying to sit on another computer or exchanging computers

Carrying mobile or wrist watch or any such small image capture devices

Taking away the scratch sheet at the end of the testCamera is recording all events including TCA, Proctors movements

Proctors / TCAs / Site supervisors should not read the contents on thescreen of any candidate. Standing / observing any candidate monitor

for durations above 5 secs would be investigated

General


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Part 7:Who Am I?


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Part-7:Who Am I?


Packaging instructions to be followed properly by every SS

All electronic items will have sticker on it with their collegename (Web Camera, Data Card, Digital Camera, Finger

Print scanner and Hard disk) Material to be packed with item wise list pasted on the

carton

Electronic items and Stationary will be packed in separatecartons.

Do not combine the material of colleges keep themseparate

Ensure the material is packed with the necessarydocuments and ready to be picked up on (mention date)

Material Return Procedure


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Part 7:Who Am I?


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Part-7:Who Am I?

Some Dos & Don'ts

Be on time (mention time ) in morning at the venue

Always wear the Jacket and ID Cards

Keep mobile phones in silent mode- (permitted only for SS/TCA)

Keep a watch on movements in and out of labs

Take care of the material

Ensure DVR and camera recording is on

Dos

Do NOT carry your belongings into the lab

Do NOT share any of the details of this training with outsiders

Do NOT take any photographs

Do NOT compromise on the Confidentiality of the information and material

Do NOT interact with media under any circumstances or allow media peopleto enter the college

Region wise escalation contact details.

Donts


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Part 7:Who Am I?


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Part-7:Who Am I?

Reminding TCAs & Proctors

Sharpening of Pencils

Pasting of number on Scratch sheets

Placing of Monitor Partitions around all the monitors.

Number cards to be pasted on the monitor partitions using double sided tape, two setsare given to be used so that each workstation number is captured in camera, checkVideo feed and confirm.

Create A3 Envelopes for each lab for each session with Scratch sheets = the max numberworkstations in the test lab, Pencil 2 per candidate, Eraser 1 per candidate,Sharpener 1:5 candidates

Site Code Printed on sheets displayed such that each camera in the lab covers it,confirm with Video feed


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Part 8: Dynamic Interfacing


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Part-8: Dynamic Interfacing

Man Management

SiteSupervisor

Collegeauthorities

Subordinates

CandidatesSuperiors

Media


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Co-ordination with College Authorities

1. Collect details about the basic existing facilities available in the

campus. E.g., Cafeteria, transport timings.

2. Find out what additional facilities could be borne by the college

specifically for this event. E.g., establishment of stalls for snacks,

transport arrangements.

3. Develop a good rapport with the representatives to get the things

done smoothly.


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Handling Your Centre Security

Open the lab with the key available with you

Ensure that the security guards are present with

you During check in time, security guard must be

available at slotted place

Security personnel have to be updated on how to

manage the candidates possessions Are the keys placed in a secure location?

My interactions with Security Personnel


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Managing Your Subordinates

Set the groundrules for yourtest centre.

Fix a time forformal meetingswith your teambefore and after

the tests.

In the morning

meetings, beforethe tests, cheerthem up, gear

them up, conveywhat is expected

of them.

Before the startof a test get the

assurance fromeach

TCA/Procterabout the

readiness oftheir

workstations.

In the evening

meets after thetest, listen to

their experiencefor the given dayand share your

thoughts.


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Dealing with Candidates

1. All the issues will be handled at the level of TCAs and Proctors.

2. Only those situations out of their control will be escalated to you.

3. In case of any complaints or grievance from the student, convey him clearly nothingcan go beyond our controland things can be managed.

4. Give afriendly, caring pep talkbefore every testing window that you and your team

will strive for their successful accomplishment of the task ahead.

5. Clearly explain him/her that every act is done only keeping the safety of his/her

career in mind.

6. In short, create a fatherly figure, who is strict, but caring.


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Facing Media

1. Avoid facing the media.

2. If at all a situation arises to face them, deal with them casually. Do not exhibit any

emotions, as far as possible.

3. If forced to respond to any sensitive query, just reply We are bound by a non-

disclosure agreement with Prometric and am not authorized to answer these

questions. Please divert your questions to Prometric.

4. Keep in touch with Everonn representative and convey the scenarios on a daily basis.


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Part-10: Passing the Baton
http://certification.pdf/


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Part 10: Passing the Baton

Training & Certification by Prometric

Training will be given by Prometric authorities onscheduled dates with TCAs.

A CBT will be conducted for all the trainees.

Certification will be done based on theperformance in the CBT.

Click on the link above to know testing andcertification details.


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Vid Li k
http://certification.pdf/http://www.catiim.in/cat-2010_videos.html


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Video Links62
http://www.catiim.in/cat-2010_videos.html

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