2011 London SBS | JP Rangaswami, Nature Doesn't Do SLA's

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Nature doesn’t do SLAs JP Rangaswami Chief Scientist Salesforce.com www.confusedofcalcutta.com @jobsworth

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Nature doesn’t do SLAs

JP Rangaswami

Chief ScientistSalesforce.com

www.confusedofcalcutta.com@jobsworth

http://www.confusedofcalcutta.com/

Page 2: 2011 London SBS | JP Rangaswami, Nature Doesn't Do SLA's

why?

Page 3: 2011 London SBS | JP Rangaswami, Nature Doesn't Do SLA's

changecontextconflict

Page 4: 2011 London SBS | JP Rangaswami, Nature Doesn't Do SLA's

change

Page 5: 2011 London SBS | JP Rangaswami, Nature Doesn't Do SLA's

work is changing

Page 6: 2011 London SBS | JP Rangaswami, Nature Doesn't Do SLA's

workers are changing

Page 7: 2011 London SBS | JP Rangaswami, Nature Doesn't Do SLA's

tools are changing

Page 8: 2011 London SBS | JP Rangaswami, Nature Doesn't Do SLA's

context

Page 9: 2011 London SBS | JP Rangaswami, Nature Doesn't Do SLA's

change is a constant

Page 10: 2011 London SBS | JP Rangaswami, Nature Doesn't Do SLA's

process to pattern

Page 11: 2011 London SBS | JP Rangaswami, Nature Doesn't Do SLA's

future proofing

Page 12: 2011 London SBS | JP Rangaswami, Nature Doesn't Do SLA's

conflict

Page 13: 2011 London SBS | JP Rangaswami, Nature Doesn't Do SLA's

sharingnot sharing

Page 14: 2011 London SBS | JP Rangaswami, Nature Doesn't Do SLA's

staticdynamic

Page 15: 2011 London SBS | JP Rangaswami, Nature Doesn't Do SLA's

personalcollective

Page 16: 2011 London SBS | JP Rangaswami, Nature Doesn't Do SLA's

linearnonlinear

Page 17: 2011 London SBS | JP Rangaswami, Nature Doesn't Do SLA's

thank you

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