| Date post: | 12-Sep-2014 |
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Automotive |
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For Your Assistance, Only One Border… Planet Earth
XIII European Traffic law days 2012 Pan european eCall : a protection for road user
A feed back over a 10-year experience as an e Call ServiceProvider
Luxembourg, October 10th 2012 – Antoine Trarieux
IDEC - Wednesday 10th october 2012
IMA and Telematics Services
2003-2012 10 year experience as a service provider in safety & security in 10 european countries
eCall for PCA 9 countries
1998 2003 2015 2008 2012
eCall for Car Manufacturer
Operational launches
PSAP * Approval
Aftermarket solution
2007 2010
PSAP* Approval
PSAP* Approval
Research and development V Call project
Aftermarket solution e Call b call SVT
+ SMS mode for the deaf
UK for PCA
Launch eCall in France for a German OEM
Safetrip project Road safety /
Satellite communication
* PSAP : Public Safety Answering Point
C R OEM*
IDEC - Wednesday 10th october 2012
Mandatory eCall 2 coexisting paneuropean standards
112 eCall
Local PSAP’s *
sos
TPS eCall
sos
Service provider
IMA
Value chain of the Service
Provider
Identification
Localization
Qualification
Filtering or Transmission
* PSAP : Public Safety Answering Point * OEM : Original Equipment Manufacturer ie Car manufacturer
Relevant PSAP’s
Roadside Operators
Traffic information
IDEC - Wednesday 10th october 2012
IMA TPS eCall feed back over e Call management
The key points in eCall
1. Speak the appropriate language
2. Knowledge of PSAP’s local organization
(Area of intervention and abilities)
3. Capability to filter and direct
87% filtering calls handled (excluding test calls )
4. An open and scaleable organization
- With the client
- With the PSAP’s
1. Interoperability
2. Adaptability
3. Reactivity
4. Transparency
IMA’ s European PSAP’s database = more than 1800 entries for 10 countries
IDEC - Wednesday 10th october 2012
IMA’s Feedback as a TPS Service Provider Necessity of e Call’ filtering : French market
Source : Survey of the Direction de la Sécurité Civile – September 2011
IMA’s DATA
eCall transmitted whole
PSAP’s
1051 alerts
29.9% Rescues
42.5% Accidents with injuries
10.8% Silent calls
Suspected Accidents
16.9 % Silent calls
indeterminate
eCall : 7754 Alerts
87% Filtering
7% Police
6% PSAP’s
Handover
19%
bCall
39%
eCall
42%
Important Caveat : : It should be noticed that PSAP’s internal organization and procedures may be different regarding the countries. In this regard an alert may be filtered in one country and transfered to the PSAP’s in another country regarding local organization.
IDEC - Wednesday 10th october 2012
One vision of mandatory eCall reality (French market)
30 000 000 Vehicles insured
3 000 000 accidents per year
247 152* Minor injuries
24 270* Heavily injuries
3 477* Fatalities
eCall Target French PSAP’s Interventions
(337 000)
eCall Reality ?
(potential demand on PSAP’s)
In case of accident, the vast majority of the consumer will get a better service as already provided by assistance / insurance companies
*Source : Statistiques de la Direction de la Sécurité Civile – Ed 2011
IDEC - Wednesday 10th october 2012
Conclusion
112 eCall
PSAP’s
Manual or Automatic
sos
Reach 112
Pan european TPS eCall offers a realistic solution to ITS’ Directive Further cooperations between stakeholders (OEM, state members , insurers, service
providers ) remain necessary to improve the service to end users !
TPS eCall
sos
Multilingual organization
Relevant PSAP’s
Roadside operators
Traffic information
Service provider
Identification
Localization
Qualification
Filtering or Transmission
?
Roadside assistance ?
Accident management
IDEC - Wednesday 10th october 2012
Key points regarding IMA TPS eCall experience
Operating rescue services will remain the sole responsability of Public
safety organization in the State Members of EU .
Call filtering is a necessity – regardless of eCall standard - to avoid an
overflow of PSAP’s by drivers involved in, or witness to, an accident even if
no injuries .
It is already an important part of Roadside Assistance Companies activity !
Freedom of choice for the consumer and free and fair competition must be
guaranteed through an enhanced cooperation between Car Manufacturers
and Insurance Companies under supervision of State Members.
