2012 – 2013 Milestone Report2012 – 2013 Milestone Report

Great by Choice

IntroductionIntroduction• Current Conditions

State continues its drive to direct services and unifyCommon brand, common “experience,” common

contractsFrequent communication to one-stop staff by passing

Directors Economic recovery. Well, isn’t it? Uncertainty. Obamacare Broward’s unemployment is down

Jobs were created over the year Congress still dysfunctional, not expecting legislative

action this year. 2

WF1 - GoalsWF1 - Goals• The BWDB has adopted the goals below

Improve the sustainability of the workforce system through increase funding, efficiency, and relevancy

Maintain our roles as workforce development leaders Encourage employers and job seekers to choose the

one-stop for services Align services to maximize employment and training

opportunities for targeted populations

• The milestones support one or more of our goals

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GOAL: SUSTAINABILITYGOAL: SUSTAINABILITY

New FundsNew Funds• Local and State grants awarded:

Facilitated 20 State Incumbent Worker Training grants totaling $430,208 assisting 676 employees (2nd highest user in the state)

Coordinated 1 Quick Response Training grant totaling $593,636 for 401 employees

• New Unrestricted Revenue: $175,565 Ticket-to-Work revenue for the year

totaling $456,275 since inception

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New FundsNew Funds• WF1 Received:

$1.66 million from CSC and the City of Fort Lauderdale for the summer youth program

$700,983 three-year Disability Employment Initiative Grant to serve customers with disabilities

$2,518,875 added to our $26,545,761 PY 12-13 formula allocation totaling $29,064,636

$300,000 - for second year of a grant to provide entrepreneurial training through the Business Advocacy and Self-Employment Consortium (BASEC) Startup Quest Grant

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GOAL: MAINTAIN OUR ROLES AS WORKFORCE

DEVELOPMENT LEADERS

GOAL: MAINTAIN OUR ROLES AS WORKFORCE

DEVELOPMENT LEADERS

LeadershipLeadership• Investments in the Future:

Serve on FWDA Board of Directors Work on state policy issues Serve on board of national organizations

United States Conference of MayorsNational Workforce Association

“Go to” for monthly unemployment figures and commentary

White House Youth Jobs Roundtable8

LeadershipLeadership• Speaker and Moderator:

Senior Executive Orientation South Florida Manufacturing Association Leadership Broward Leadership Ft. Lauderdale Ex-offender taskforce Education Panel, Broward Community

Foundation NAWB – Pam Sands, Gary Arenson, Ben

Chen, and Rochelle Daniels 9

LeadershipLeadership• Sharpening the Saw:

Front-line staff and supervisors received an average of 22 hours of training in PY 12 – 13

Trainings were delivered by the State, outside vendors, and in-house staff

Mike Fazio, Vice President of Career Team Workforce Consulting provided a 2-day Sales Management, Marketing and Recruiting Training to front-line staff and Supervisors

10

Community InvolvementCommunity Involvement• WF1 staff participates in approximately 40 Broward

County and Statewide committees Greater For Lauderdale Alliance Governor’s Council,

Executive Committee, Board of Directors Chair, Permitting Action Team (17 Platinum cities year-to-

date) Member, Port Everglades Action Team Chair, Taskforce on Reauthorization for National Workforce

Association Early Learning Coalition, By Laws, Nominating,

Procurement, and Personnel Committees Coordinating Council of Broward Board and Quality of Life

and Steering Committees11

Community InvolvementCommunity Involvement Senior Executive Orientation

Steering and Workforce Committees

Six Pillars Steering Committee and Talent Supply and Education Team

HOPE4Vets Collaborative Veteran’s Symposium Congressman Ted Deutch –

Veterans Advisory Council Mission United Advisory and

Employment Committees Urban League’s Center for

Working Families

Broward Workshop -Education & Youth Advocacy Committee

Broward County’s Gang Taskforce

Disabilities South Florida Business Leadership Network

Broward County Local Coordinating Board for Transportation Disadvantaged

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Community InvolvementCommunity Involvement South Florida Regional

Transportation Authority External Review Committee

7/50 Regional Economic Development Plan

Green Workforce Think Tank Comprehensive Economic

Development Strategy Committee

Florida 8 Regional Economic Development / Workforce Planning

Broward Community Foundation Long Term Recovery Coalition /

BCRC Steering Committee Chair of the State Workforce IT

Group State Finance Officer’s Group Tier 1 Exam State Workgroup Florida Workforce Integrated

Performance Reporting System Workgroup Member

Chair of Workforce Readiness for HRABC

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Community InvolvementCommunity Involvement Broward County School Board taskforce teams Broward School’s Career Placement Advisory Council Broward College Industry Advisory Committees DeVry University Advisory Board McFatter Advisory Committee for Marine Engineering/Yacht

Repair Broward College Advisory Committees - Aviation Operations, Air

Traffic Control/Pilot Training, Aviation Maintenance, Marine Engineering Management, and Global Logistics & International Trade

Broward Children’s Strategic Plan Leadership Coalition Children Services Council’s (CSC) Prosperity Committee CSC’s Special Needs Advisory Coalition – Transition to

Independence Committee Co-Chair of CSC’s Youth Strategic Plan Employment Committee

14

Community InvolvementCommunity Involvement• Participated in 68 community events reaching 5,000

job seekers Debbie Wasserman-Shultz - Small Business Workshop Hazelle Rogers, District 95 - Small Business Access to

Funding City of Ft. Lauderdale Stars, Stripes & Sun - Veterans Fair Jim Moran Leadership Conference Paycheck for Patriots (70 employers and community

agencies and over 450 Veterans) 2013 Disability Expo Hosted 4 Employer Industry Forums (Aviation/Aerospace,

Marine, Life Sciences and International Trade and Logistics)

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Community InvolvementCommunity Involvement Hosted 3 Disability Employment Initiative Employer Workshops Greater Miami Aviation Association Dania Beach Chamber of Commerce "Leads" meetings and

Special events Special Job Fairs for Veterans at Rocioli Marine and Yachting Center

City of Miramar Vendors Expo Export Readiness Seminars in International Trade and Global

Logistics MOU with the Broward County Family Success Centers (FSC)

to co-locate staff to expand our services to the community. Broward College’s Spring Job Fair Human Resource Association of Broward Chevron Stations Rapid Response / Job Fair South Florida Business Expo Hispanic Unity’s Entrepreneur Summit Job News Job Fair 16

Community InvolvementCommunity Involvement• Assisted Community Based Organizations with letters

of support OIC – US Department of Labor (USDOL) Training to Work

– Adult Reentry Program and Hallandale Beach Community Redevelopment Agency Community Partnership Grant

Urban League of Broward County, Inc. – Homeless Veterans and Reintegration Program and the Youth Empowerment Program

Broward College – development of curriculum for a BS of Science in Aerospace Sciences, Computer Networking/Telecommunications, and 35 other workforce education programs

Family Central/ChildNet – preventing the abandonment of infants and young children impacted by substance abuse and/or HIV/AIDS.

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Community InvolvementCommunity Involvement Mount Olive Development Corporation –Veteran’s

Employment and Training Service, USDOL Stand Down Event and Department of Justice’s Ex-offender Second Chance Mentoring

Florida Department of Education – PROMISE Grant Broward Regional Health Planning Council – Support

Navigators in Federally-facilitated and State Partnership Exchanges

City of Lauderhill – Job Access Reverse Commute Program (JARC) Grant

Susan B. Anthony Recovery Center, Inc. – Readiness for Employment and Placement Program

Hispanic Unity – Employment Services for Refugees and Entrants

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Community InvolvementCommunity Involvement Youth Co-Op – Employment Services for Refugees and

Entrants Liberia Economic Services (LES) – “Earn it, Keep it, Grow it” Broward County Library – DIY: Effectively Accessing

Government Information Broward Behavioral Health Coalition, Inc. – Enhance Care

Coordination through the Use of Technology-Assisted Care in Targeted Areas of Need

Broward County School Board - Model Demonstration Projects on Promoting Reentry Success through Continuity of Educational Opportunities

United Way – Mission United – Support Services for Veteran Families

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Technology ImprovementsTechnology Improvements• Internal Technology Improvements

Streamlined the OJT application and reporting process by creating an online OJT application and database

Created a real-time staff driven report system to enable supervisors to take immediate action to improve performance.

Over 22,178 people viewed online orientations last program year (a 5.6% increase)

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Technology ImprovementsTechnology Improvements• External Technology Improvements

Relocated servers to a new colocation facility doubling our bandwidth & speeding up computer response time to accommodate increased traffic at half the previous cost

Redesigned the WF1 website, which is now also mobile device friendly

21

MonitoringMonitoring

• State program monitoring .1% error rate

• State fiscal monitoring resulted in zero findings

• THLW program error rate decreased from 1.0% in PY 11-12 to .6% in PY 12-13

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GOAL: ENCOURAGE EMPLOYERS AND JOB SEEKERS TO CHOOSE THE ONE-STOP FOR SERVICES

GOAL: ENCOURAGE EMPLOYERS AND JOB SEEKERS TO CHOOSE THE ONE-STOP FOR SERVICES

Program Highlights PY 12-13

Program Highlights PY 12-13

• State’s PY 12-13 year-end-report WF1 exceeded performance

99.6% WIA Entered Employment Rate for Adults and Dislocated Workers

53.2% WTP All Family Participation Rate (State Goal = 50%)

WF1 exceeded its goal for Targeted Populations in the following areas: WIA Foster Child (13.20%), WIA Homeless/Runaway (7.43%), WIA Veteran (7.03%) and WIA Offender (10.82%)

(Region 22 Goal = 6.45%)24

Program Highlights PY 12-13

Program Highlights PY 12-13

• WF1 Quality Assurance Surveys

99% customer satisfaction with customers who participated in our workshops

91% customer satisfaction with the WF1 website

100% satisfaction rate for employers who participated in the Employer Forums and Disability Employment Initiative Workshops

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Program Highlights PY 12-13

Program Highlights PY 12-13

Ticket to Work

WTP

SNAP

Veterans

Employer Services

• #1 out of 130 workforce Employment Networks in the nation

• #1 in the “Big 7” for Two-Parent Family Participation Rate

• #2 in the “Big 7” for All-Family Participation Rate

• #1 in the State for Entered Employment Rate

• #1 in the “Big 7” for Entered Employment Rate ahead of 2 regions with military bases

• #1 in the State providing employer services (served over 5,000 employers, providing a total of 52,102 services) 26

2012-2013 Awards/Achievements

2012-2013 Awards/Achievements

• OIC of South Florida All A’s Leadership Access Award

• Breast Feeding Friendly Employer Gold Level Award

• Mentored 5 workforce boards in Florida and 1 in Phoenix, Arizona, in the Ticket to Work/Disability Employment Initiative Program

• Invited to speak on the National Workforce Employment Network Conference Call

• Presented at the CSC’s Teen Transition to Life Summit – youth with disabilities

• 24 internal promotions, retaining high performing staff 27

Marketing InitiativesMarketing Initiatives• WF1 was mentioned in 20 print and online articles• Redesigned Employer Services Outreach materials• Increased our Twitter following by 118% from June 2012• Created WF1 Infographs highlighting facts about WF1

services and provided it to elected officials and BWDB members

• Created WF1 legislative educational initiative• Increased WF1’s social media presence – Facebook,

LinkedIn and Twitter• Assisted print and TV reporters with numerous stories

regarding unemployment, job search, career assistance, veterans and the Startup Quest Entrepreneurial Grant

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GOAL: MAXIMIZING EMPLOYMENT AND TRAINING OPPORTUNITIES FOR TARGETED POPULATIONS

GOAL: MAXIMIZING EMPLOYMENT AND TRAINING OPPORTUNITIES FOR TARGETED POPULATIONS

Services Provided PY 12-13Services Provided PY 12-13• 114,771 distinct customers served

282,602 customer visits (7.8% increase from the previous year)

• Provided 1,259,145 services to job seekers• Provided OJTs to 158 employers and 310 job

seekers• Provided Work Experience opportunities to 188 job

seekers • 81.25% of customers with disabilities who were

placed at a Work Experience site obtained unsubsidized employment

• Completed 6,446 REA assessments, exceeding DEO’s requirement

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Services Provided PY 12-13Services Provided PY 12-13• Served 470 Ticket to Work participants – 34% increase

over last year• 1,342 participants awarded ITAs• 21,059 participants attended our workshops – 40%

increase over last year• Provided Rapid Response services to 19 employers

and 2,003 individuals• Conducted mass recruitments for Broward County

School Board, Macy’s, Winn Dixie, Wal-Mart and Education Online

• 1,370 WTP customers had positive exits due to earned income

• Served every TIL youth sent to us either in SYEP or year-round youth programs 31

Services Provided PY 12-13Services Provided PY 12-13• Implemented BASEC Startup Quest Program

Largest program to-date of the 8 RWBs participating in the USDOL grant

602 customers attended the Informational Session

161 customers were enrolled in the program as part of the ‘treatment’ group

41 customers were enrolled in the program as part of the ‘control group’

10 customers have become employed 130 customers currently participating in the

competition portion of the program32

Services Provided PY 12-13Services Provided PY 12-13• Implemented Summer Youth Employment

977 youth were placed at 303 worksites Used 4 different funding streams while providing

a seamless delivery of services 94% of participants completed the program 98% of employers rated SYEP as ‘Very

Satisfied/Satisfied’ 99% of youth rated the program as Very

Satisfied/Satisfied’

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Thank You!Thank You!