2012 2013 - WorldatWork2012 2013 39TH ANNUAL executive report & analysis basesalarynonexempt...

2012 201339TH ANNUAL

executive report & analysis

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oSBS_2012-13_cvr.indd 1 7/16/12 1:30 PM

2012 201339TH ANNUAL

executive report & analysis

base salary nonexemptincreasecompensation

salary structures

merit increase officers

trends projected bonus

variable pay philosophy

increasesperformance

frequencypromotional

14040 N. Northsight Blvd. Scottsdale, AZ 85260-3601 USA Phone: 480-951-9191 Toll free: 877-951-9191 Fax: 480-483-8352

©2012 WorldatWork

ISBN 978-1-57963-341-7 (Paperback/soft) 978-1-57963-342-4 (E-book)

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About WorldatWork® The Total Rewards Association:

WorldatWork (www.worldatwork.org) is a not-for-profit organization providing education, conferences and research focused on global human resources issues including compensation, benefits, work-life and integrated total rewards to attract, motivate and retain a talented workforce. Founded in 1955, WorldatWork has nearly 30,000 members in more than 100 countries. Its affiliate organization, WorldatWork Society of Certified Professionals®, is the certifying body for the prestigious Certified Compensation Professional® (CCP®), Certified Benefits Professional® (CBP), Global Remuneration Professional (GRP®), Work-Life Certified Professional™ (WLCP®), Certified Sales Compensation Professional™ (CSCP™), and Certified Executive Compensation Professional™ (CECP™). WorldatWork has offices in Scottsdale, Arizona, and Washington, D.C.

The WorldatWork group of registered marks includes: Alliance for Work-Life Progress® or AWLP®, workspan®, WorldatWork® Journal, and Compensation Conundrum®.

Project ManagerKathryn Cohen, CCP, CBP, GRP, WLCP

AuthorAlison Avalos, CCP, CBP, GRP

Data AnalysisTonya Adamski

Content AdvisersKerry Chou, CCP, CBP, GRP Sue Holloway, CCP Don Lindner, CCP, CBP, GRP Adam Sorensen, GRP

EditorsRyan M. Johnson, CCP Jim Fickess

Art DirectorJamie Hernandez

Manager, Creative ServicesRebecca Williams

Graphic DesignersKris Sotelo Hanna Norris

www.worldatwork.org

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WorldatWork Society of Certified Professionals

WorldatWork Society of Certified Professionals

Table of Contents 6 Introduction: Structure of

the Salary Budget Survey

6 Confidentiality Statement

7 Methodology

8 Demographics

11 Industry Demographics

15 Executive Summary: United States

43 Executive Summary: Canada

53 Executive Summary: Global

66 Participant Listing

85 Survey Definitions

86 Questionnaires

Visit the “Online Reporting Tool” for More Detailed Information

4 WorldatWork 2012-2013 Salary Budget Survey

Table of Figures

DemographicsFIGURE A Total Number of Responses 8

FIGURE B U.S. Responses, by Region 8

FIGURE C Canadian Responses, by Province 8

FIGURE D U.S. Responses, by State 9

FIGURE E U.S. Responses, by Major Metropolitan Area 9

FIGURE F Canadian Responses, by Major Metropolitan Area 9

FIGURE G U.S. Responses, by Organization Size 10

FIGURE H Canadian Responses, by Organization Size 10

FIGURE I U.S. Responses, by 2011 Revenue 10

FIGURE J Canadian Responses, by 2011 Revenue 10

FIGURE K U.S. Responses, by Industry Classifications 11

FIGURE L Canadian Responses, by Industry Classifications 12

United States

Salary Budget IncreasesFIGURE 1 Salary Budget Increases, by Type of Increase 20

FIGURE 2 Total Salary Budget Increases, by Employee Category 20

FIGURE 3 Number of Months Between Increases 21

FIGURE 4 Distribution of Total Salary Budget Increase Responses, Actual 2011 vs. Actual 2012 21

FIGURE 5 Salary Budget Increase Trends 22

FIGURE 6 Total Salary Budget Increases, by Region and Employee Category 23

FIGURE 7 Total Salary Budget Increases, by State 24

FIGURE 8 Total Salary Budget Increases, by Major Metropolitan Area 25

FIGURE 9 Total Salary Budget Increases, by Major Industry Grouping 26

FIGURE 10 Total Salary Budget Increases, by Organization Size 27

FIGURE 11 Total Salary Budget Increases, by Revenue 27

Promotional IncreasesFIGURE 12 Impact of Promotional Increases

on Salary Budgets 28

FIGURE 12A Promotional Increase Funding When Promotional Increases Are Not Budgeted 28

FIGURE 12B Promotional Increase Budget Practices 28

FIGURE 13 Salary Budget Increases, Promotional Increase Budget Practices 29

FIGURE 14 Promotional Increases 29

Percent of Employees Receiving a Base Salary IncreaseFIGURE 15 Percent of Employees Receiving a Base

Salary Increase in 2012, by Employee Category 30

FIGURE 16 Percent of Employees Receiving a Base Salary Increase in 2012, by Employee Category and Region 30

Merit Increase AwardsFIGURE 17 Merit Increase Awards,

by Performance Category 30

FIGURE 17A Five-Year History of Merit Increase Differentiation 31

Compensation PhilosophyFIGURE 18 Base Pay Market Comparison Target,

by Employee Category 31

Lump-Sum AwardsFIGURE 19 Lump-Sum Awards, by Employee Category 32

Salary Structure AdjustmentsFIGURE 20 Salary Structure Increases,

by Employee Category 32

FIGURE 20A Actual 2012 Salary Structure Increase Data, Most Common Responses 33

FIGURE 20B Projected 2013 Salary Structure Increase Data, Most Common Responses 33

FIGURE 21 Organizations Reporting No Salary Structure Increase (0%), by Employee Category 33

FIGURE 22 Number of Months Since Last Increase if No Increase Was Reported (0% or Blank) and Most Common Responses 34

FIGURE 23 Salary Structure Trends 34

FIGURE 24 Salary Structure Increases, by Region and Employee Category 35

FIGURE 25 10-Year Perspective: Salary Budget and Structure Increases 35

Variable PayFIGURE 26 Use of Variable Pay 38

FIGURE 27 Types of Variable Pay Programs 38

FIGURE 28 Impact of Variable Pay on Base Salary Budget Recommendations 38

FIGURE 29 Variable Pay Programs, 2011-2013 39

FIGURE 30 2011-2013 Variable Pay Programs, by Region 39

Compensation Program PrevalenceFIGURE 31 Compensation Programs Used

In Past 12 Months 41

WorldatWork 2012-2013 Salary Budget Survey 5

Canada

Salary Budget IncreasesFIGURE C1 Salary Budget Increases, by Type of Increase 45

FIGURE C2 Total Salary Budget Increases, by Employee Category 45

FIGURE C3 Number of Months Between Increases 46

FIGURE C4 Salary Budget Trends 47

FIGURE C5 10-Year Perspective: Salary Budget Increases and CPI 48

FIGURE C6 Total Salary Budget Increases, by Province 49

FIGURE C7 Total Salary Budget Increases, by Major Metropolitan Area 50

FIGURE C8 Total Salary Budget Increases, by Major Industry Grouping 50

FIGURE C9 Total Salary Budget Increases, by Organization Size 51

FIGURE C10 Total Salary Budget Increases. by Revenue 51

Global

Salary Budget IncreasesFIGURE G1A Salary Budget Increases,

by Type of Increase (zeros included) 56

FIGURE G1B Salary Budget Increases, by Type of Increase (zeros NOT included) 57

FIGURE G2A Total Salary Budget Increases, by Employee Category (zeros included) 59

FIGURE G2B Total Salary Budget Increases, by Employee Category (zeros NOT included) 60

FIGURE G3 Number of Months Between Increases 62

FIGURE G4 International Merit Increases & Inflation 63


The “WorldatWork 2012-2013 Salary Budget Survey” consists of two components: this “Executive Report & Analysis” and the customizable “Online Reporting Tool.” The “Executive Report & Analysis” includes an execu-tive summary and data highlights for the United States, Canada and 11 other countries. A list of participating orga-nizations, definitions of terms in the survey and a copy of the complete questionnaire also are printed in this book.

More detailed U.S. and Canadian results from the salary budget survey are available through the “Online Reporting Tool” for no additional charge, giving users the ability to customize reports by geographic region, industry, state and other ways that are relevant to organizations. Users may run an unlimited number of reports during the subscription period, as well as save or print the reports.

The “Executive Report & Analysis” includes folders to organize and store these reports, effectively keeping all data together in one package.

Get Started NowGo to http://www.worldatwork.org/salarybudgetsurvey and log in with your eight-digit identification number and pass-word. If you do not know your login information, you may:

❚❚ Click “Get” under “Password.”

❚❚ Look on the mailing panel of any WorldatWork catalog, periodical, invoice or receipt.

❚❚ Contact WorldatWork Customer Relationship Services by calling 877-951-9191 or 480-922-2020, or emailing [email protected].

After you have logged in, select the “2012-2013 Salary Budget Survey” subscription. After reviewing and accepting the terms and conditions, you will be redirected to the “Online Reporting Tool.”

❚❚ Choose the type(s) of data to be included in the report (e.g., salary budget increases, salary structure adjust-ments, promotions and/or variable pay).

❚❚ Choose one statistical method of calculation. Separate reports need to be run to compare various statistics (e.g., mean/average, median/50th percentile, 25th percen-tile or 75th percentile).

❚❚ Choose the layers that define the demographic slice of data (e.g., country, industry, number of employees, revenue).

❚❚ Select the regions, states, provinces and/or major metro-politan areas of interest.

❚❚ Click “Generate Report.”

If the report meets your needs, click “print to PDF” in the top right-hand corner to save or print. To look at different or additional data, repeat the steps as needed.

Though users have access to unlimited customized online reports, the “Online Reporting Tool” is subscription-based. Remember to run and download/print any reports that may be needed prior to the subscription’s expiration.

Confidentiality Statement

To ensure the anonymity and protection of participating organizations, WorldatWork does not publish or other-wise make available data points in which fewer than five survey participants responded. In addition, the data are not presented in a way, nor are they intended, to provide a competitive advantage for any participating organization.

Although WorldatWork believes participant responses to the survey are honest and complete, the data presented in this report are provided without warranty of any kind for accuracy, omission, completion or timeliness.

Except for the purposes intended by this publication, participants and purchasers of the salary budget survey may not reproduce, redistribute, display, rent, lend, resell, commercially exploit, adapt or redistribute the data contained herein without the permission of WorldatWork.

The data presented in this report were collected in April 2012 for publication in August 2012, a three-month dura-tion between data collection and publication.

Introduction: Structure of the Salary Budget Survey

http://www.worldatwork.org/salarybudgetsurvey


Methodology

On March 28, 2012, all WorldatWork Premier Members were invited to participate in the “WorldatWork 2012-2013 Salary Budget Survey” through direct email, e-news-letters and the WorldatWork website. Members were asked to respond for the United States (U.S.), Canada and — for the first time this year — 11 other countries: Australia, Brazil, China, France, Germany, India, Japan, Netherlands, Singapore, Spain and the United Kingdom (UK). Respondents were asked to respond for any of these countries in which they have operations. When the survey officially closed on May 4, 2012, 4,299 responses had been received. If an organization reported fewer than 10 employees in a specific country, the response for that country was removed from the data set. Also, duplicate submissions for the same country within the same orga-nization were eliminated from the data set. The final data contain 3,916 responses, covering more than 17 million employees worldwide. Each country was analyzed sepa-rately by statistical software, and a full list of organiza-tions that responded to the survey can be found on page 66.

Data for all countries are broken down by type of increase and employee category. Additional breakdowns are available for U.S. and Canada. Due to small sample size, only high-level data are reported for countries outside the U.S. and Canada.

U.S. data are broken into four employment catego-ries, with exemption status as defined by the Fair Labor Standards Act of 1938 (FLSA):

❚❚ Nonexempt hourly nonunion

❚❚ Nonexempt salaried

❚❚ Exempt salaried

❚❚ Officers/executives.

All non-U.S. data are broken into four employment categories:

❚❚ Nonmanagement hourly nonunion

❚❚ Nonmanagement salaried

❚❚ Management salaried

❚❚ Officers/executives.

Survey instructions and post-survey data cleaning and verification help ensure accurate recording of a “zero-percent” response versus a response that has been left blank. A response of zero percent to any given question was interpreted (and verified when possible) as a conscious decision on the part of the organization to not budget for an increase that typically was given. Survey instructions specifically ask respondents to leave a questionnaire item blank if the organization either does not have that plan item, or does not typically budget or pay out for that item based on the plan. Thus, a zero-percent response reflects a decision to specifically not budget funds for the period in question. Due to feedback from survey users, this report includes total salary budget increases by employee category with and without zero-percent responses for each country, as indicated in Figures 2 (page 20), C2 (page 45-46), and G2B (page 60-62).

Not all organizations provide every type of base pay increase, and not every organization reports data for every employee category. In findings for which a composite number of all types of increases or all employee catego-ries are presented, the n’s equate to the total number of responses. This may include multiple responses from each respondent if the respondent is reporting for more than one type of increase or employee category.

The frequencies or response distributions listed in the report show the number of times or percent of times a value appears in a data set. Due to rounding, frequencies of data responses provided in this survey may not total 100 percent.


Demographics

FIGURE C Canadian Responses, by Province

Ontario 342

Quebec 195

Alberta 188

British Columbia 168

Manitoba 106

Saskatchewan 80

Nova Scotia 79

New Brunswick 66

Newfoundland 54

Prince Edward Island 41

Northwest Territories 30

Nunavut 16

Yukon *

*Due to a technical error, no data were collected in the questionnaire.

FIGURE A Total Number of Responses

2010-2011 2011-2012 2012-2013

U.S. 2,391 2,176 2,150

Canada 219 201 417

United Kingdom — — 197

China — — 161

Germany — — 140

India — — 130

Australia — — 122

France — — 120

Singapore — — 110

Brazil — — 99

Japan — — 98

Netherlands — — 87

Spain — — 85

Total 2,610 2,377 3,916

FIGURE B U.S. Responses, by Region

Central 1,243

Eastern 1,232

Western 1,170

Southern 1,165

Note: The combined responses in Figures B and C add to greater than the total U.S. and Canadian responses. Some participants answered for multiple regions or nationally; thus, their responses reflect multiple regions.


FIGURE E U.S. Responses, by Major Metropolitan Area

Washington, D.C. 413

Chicago 267

Los Angeles 261

Dallas 222

New York 208

San Francisco 204

Atlanta 193

Houston 190

Denver 176

San Diego 156

Boston 144

Phoenix 144

Minneapolis 143

FIGURE D U.S. Responses, by State

California 794

Texas 686

Illinois 632

New York 582

Pennsylvania 556

Florida 535

New Jersey 511

Georgia 510

Ohio 503

Massachusetts 492

Colorado 490

North Carolina 467

Virginia 466

Washington 445

Michigan 441

Minnesota 439

Maryland 439

Arizona 431

Tennessee 420

Wisconsin 410

Indiana 407

Missouri 397

Connecticut 385

Oregon 371

South Carolina 360

Louisiana 351

Alabama 350

Kansas 345

Utah 344

Kentucky 343

Iowa 319

Nevada 319

Oklahoma 318

Mississippi 304

New Hampshire 296

Arkansas 295

New Mexico 291

Nebraska 284

West Virginia 284

Delaware 281

Idaho 274

Maine 271

Rhode Island 259

North Dakota 241

Vermont 227

Hawaii 226

South Dakota 226

Wyoming 226

Montana 224

Alaska 201

Philadelphia 136

Seattle 130

Tampa 125

San Jose 120

Pittsburgh 115

Miami 112

Cleveland 112

St. Louis 110

Portland 110

Detroit 108

Baltimore 106

Cincinnati 99

FIGURE F Canadian Responses, by Major Metropolitan Area

Toronto 206

Montreal 130

Calgary 126

Vancouver 117

Ottawa 107

Edmonton 97

Quebec 80

Winnipeg 71

Hamilton 52

Demographics


FIGURE I U.S. Responses, by 2011 Revenue

Up to $30 million 113 6%

More than $30 million to $100 million 107 5%



More than $600 million to $1 billion 218 11%

More than $1 billion to $3 billion 501 24%




More than $10 billion 229 11%

FIGURE J Canadian Responses, by 2011 Revenue (Reported in U.S. Dollars)

Up to $30 million 17 4%




More than $600 million to $1 billion 36 9%





More than $10 billion 65 16%

FIGURE G U.S. Responses, by Organization Size

1-499 285 13%

500-2,499 607 28%

2,500-9,999 698 33%

10,000-19,999 237 11%

20,000+ 323 15%

FIGURE H Canadian Responses, by Organization Size

1-499 31 7%

500-2,499 87 21%

2,500-9,999 141 34%

10,000-19,999 61 15%

20,000+ 97 23%

Demographics


Industry DemographicsIndustry Demographics

Industry data for both the United States and Canada are based on participant self-reported codes using the North American Industry Classification System (NAICS). The two- and three-digit codes selected for use with the 2012-2013 data set are presented in Figures K and L for the United States and Canada, respectively. Full definitions for these industry categories can be found at the NAICS website (www.census.gov/eos/www/naics). All major industry codes (two-digit) were used regardless of total sample size, and some industry subsets (three-digit) were broken out because of sufficiently large sample size.

The one exception to the NAICS codes is Telecom-mu nications (code 517), which resides as a subset of Information (code 51) in the NAICS. Due to the large sample size (n=46 United States and n=13 Canada) and for ease of reader use, Telecommunications was placed into its own category for the 2012-2013 report.

The main industry categories report data for all respon-dents within the category, regardless of whether they are reported in a subcategory. Therefore, the sum of all subcategories may not equal the main industry category’s sample size.

(Continued on page 12)

FIGURE K U.S. Responses, by Industry Classifications

NAICS Industry FrequencyPercent of

Respondents

72 Accommodation and Food Services 26 1.2%

56Administrative and Support and Waste Management and Remediation Services

21 1.0%

11 Agriculture, Forestry, Fishing and Hunting 10 0.5%

71 Arts, Entertainment, and Recreation 16 0.7%

23 Construction 22 1.0%

61 Educational Services 89 4.1%

52 Finance and Insurance 319 14.8%

521 Monetary Authorities — Central Bank 37 1.7%

522 Credit Intermediation and Related Activities 63 2.9%

525 Funds, Trusts and Other Financial Vehicles 21 1.0%

524 Insurance Carriers and Related Activities 163 7.6%

523 Securities, Commodity Contracts and Other Financial Investments 35 1.6%

62 Health Care and Social Assistance 229 10.7%

622 Hospitals 188 8.7%

621, 623, 624

Ambulatory Health Care, Nursing and Residential Care and Social Assistance

41 1.9%

51 Information 102 4.7%

518 Data Processing, Hosting and Related Services 10 0.5%

511 Publishing Industries (except Internet) 23 1.1%

512, 515, 519Motion Picture, Sound Recording, Broadcasting (except Internet) and Other Information Services

69 3.2%


FIGURE L Canadian Responses, by Industry Classifications

FIGURE K U.S. Responses, by Industry Classifications (continued)


Respondents

55 Management of Companies and Enterprises 9 0.4%

31 Manufacturing 502 23.3%

325 Chemical Manufacturing 90 4.2%

334 Computer and Electronic Product Manufacturing 60 2.8%

335 Electrical Equipment, Appliance and Component Manufacturing 30 1.4%

311, 312 Food, Beverage and Tobacco Product Manufacturing 71 3.3%

333 Machinery Manufacturing 27 1.3%

331, 332 Metal Manufacturing 35 1.6%

322, 323 Paper Manufacturing, Printing and Related Support Activities 23 1.1%

326 Plastics and Rubber Products Manufacturing 11 0.5%

313, 314, 315, 316

Textile Mills, Apparel, Leather and Allied Product Manufacturing 9 0.4%

336 Transportation Equipment Manufacturing 27 1.3%

321, 324, 327, 337, 339

Wood, Petroleum, Furniture and Nonmetallic Mineral Products and Other Miscellaneous Manufacturing

119 5.5%

21 Mining, Quarrying, and Oil and Gas Extraction 60 2.8%

54 Professional, Scientific, and Technical Services (includes Consulting) 223 10.4%

92 Public Administration 87 4.0%

53 Real Estate, Rental and Leasing 37 1.7%

44 Retail Trade 101 4.7%

517 Telecommunications 46 2.1%

48 Transportation and Warehousing 47 2.2%

481 Air Transportation 6 0.3%

482-493 All Other Transportation 41 1.9%

22 Utilities 110 5.1%

42 Wholesale Trade 52 2.4%

81 Other Services (except Public Administration) 42 2.0%

813 Religious, Grantmaking, Civic, Professional and Similar Organizations 41 1.9%


Respondents

72 Accommodation and Food Services 9 2.2%

56 Administrative and Support and Waste Management and Remediation Services 3 0.7%

11 Agriculture, Forestry, Fishing and Hunting 5 1.2%

71 Arts, Entertainment, and Recreation 1 0.2%

23 Construction 8 1.9%

61 Educational Services 9 2.2%



Respondents

52 Finance and Insurance 38 9.1%

522 Credit Intermediation and Related Activities 10 2.4%

524 Insurance Carriers and Related Activities 13 3.1%

525 Funds, Trusts and Other Financial Vehicles 7 1.7%

523 Securities, Commodity Contracts and Other Financial Investments 5 1.2%

62 Health Care and Social Assistance 4 1.0%

622 Hospitals 3 0.7%

621, 623, 624 Ambulatory Health Care, Nursing and Residential Care and Social Assistance

1 0.2%

51 Information 32 7.7%

518 Data Processing, Hosting and Related Services 2 0.5%

511 Publishing Industries (except Internet) 5 1.2%

512, 515, 519 Motion Picture, Sound Recording, Broadcasting (except Internet) and Other Information Services

25 6.0%

55 Management of Companies and Enterprises 1 0.2%

31 Manufacturing 138 33.1%

325 Chemical Manufacturing 27 6.5%

334 Computer and Electronic Product Manufacturing 19 4.6%

335 Electrical Equipment, Appliance and Component Manufacturing 10 2.4%

311, 312 Food, Beverage and Tobacco Product Manufacturing 13 3.1%

333 Machinery Manufacturing 9 2.2%

331, 332 Metal Manufacturing 6 1.4%

322, 323 Paper Manufacturing, Printing and Related Support Activities 4 1.0%

326 Plastics and Rubber Products Manufacturing 1 0.2%

336 Transportation Equipment Manufacturing 11 2.6%

321, 324, 327, 337, 339

Wood, Petroleum, Furniture and Nonmetallic Mineral Products & Other Miscellaneous Manufacturing

38 9.1%

21 Mining, Quarrying, and Oil and Gas Extraction 16 3.8%

54 Professional, Scientific, and Technical Services (includes Consulting) 44 10.6%

92 Public Administration 10 2.4%

53 Real Estate, Rental and Leasing 7 1.7%

44 Retail Trade 27 6.5%

517 Telecommunications 13 3.1%

48 Transportation and Warehousing 15 3.6%

481 Air Transportation 3 0.7%

482-493 All Other Transportation 12 2.9%

22 Utilities 15 3.6%

42 Wholesale Trade 18 4.3%

81 Other Services (except Public Administration) 4 1.0%

813 Religious, Grantmaking, Civic, Professional and Similar Organizations 4 1.0%

FIGURE L Canadian Responses, by Industry Classifications (continued)

2008 20122008 2012

The only major change that has affected overall salary budget increase figures in recent years

is the percent of organizations that have frozen their salary budgets.

Percent of Organizations Freezing Salary Budgets

SEE FIGURE 1 ON PAGE 20.


UN

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TAT

ES

“WorldatWork 2012-2013 Salary Budget Survey”

respondents report that total salary increase budgets

held at a 2.8 percent average (mean) from one year

ago, but predict some growth for next year. This

2.8 average (median: 3.0 percent) 2012 total salary

budget increase across all organizations, employee

cate gories, regions and industries in the United

States is slightly below the 2.9 percent that survey

participants projected for 2012 one year ago. (See

Figure 1 on page 20). Many employers continue to cite

a slow recovery from the 2009 recession, reflected

in total salary budget increase projections for 2013

averaging 3.0 percent (median: 3.0 percent) for all

U.S. employee categories, regions and industries.

Executive Summary

United States


UN

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TAT

ES

This year’s lack of movement in overall figures is mainly a

result of some stabilization in the number of organizations

reporting zero percent. The past few editions of this survey

have reported moderate growth in the size of total salary

increase budgets. However, the growth was more reflec-

tive of the number of organizations resuming pay increase

budgets after implementing freezes than a rapid swell in the

size of pay increase budgets.

Bottom line: The growth in total salary budget increases in

recent years may have overstated the recovery. Year-over-

year since 2009, most organizations have budgeted between

2 and 4 percent for pay increases — a trend that continues

this year. The only major change that has affected overall

figures is the percent of organizations that have frozen

their salary budgets.

Salary Budget Increases – The Overall Trend

It’s been a slow but fairly steady climb for salary increase

budgets from the 39-year low of 2.2 percent recorded in the

2009 survey, but this year is the first time since the reces-

sion that the overall salary budget increase figure is f lat. It

is not surprising that the rate of growth from year to year

is slowing because most employers, operating with cautious

optimism, have already resumed some sort of pay increase

budget. For 2013, the trend is expected to be up once again,

but only by two tenths of a percentage point to 3.0 percent

(mean and median). (See Figure 1.)

While average total salary budget increases have been recov-

ering, it is important to consider the role of zero-percent

responses in the data. WorldatWork includes zero-percent

responses in the analysis, unless otherwise noted, because

they represent a decision not to budget for a program and/

or employee category that exists in the responding organi-

zation. (See Methodology on page 7 for more on how zero-

percent responses are handled.)

In recent years, the portion

of organizations freezing pay

increase budgets spiked — up

to about one-third of organi-

zations in 2009 depending on

employee category — causing

all-time low salary budget

increase figures. Most organiza-

tions that continued budgeting

for pay increases in 2009 held

steady in the 2 to 4 percent

range. But because the number

of zeros went up dramatically,

the mean and median plum-

meted. Conversely, the overall

average is slowly going back up

as 2012 is the third straight year the number of zero-percent

responses declined and pay-increase budgets continued in

the 2 to 4 percent range.

The number of organizations reporting zero-percent total

salary increase budgets is now at 5 to 8 percent, depending

on the employee category. (See Figure 4 on page 21.) When

zero-percent responses are extracted from the data, the

average total salary budget increase across all employee

categories, regions and industries is 3.0 percent for 2012;

projected at 3.1 percent for 2013. (See Figure 2 on page 20.)

Most Common Salary Increase Budget Amounts

Although the number of zero-percent salary increase

budgets remains higher than historical levels, about nine

in every 10 participating organizations are budgeting for

pay increases between 2 and 4 percent. (See Figure 4.) More

than one-third of participating organizations budgeted a 3.0

percent total salary budget increase for 2012, which was the

most common response for all employee categories.

“WorldatWork 2012-2013 Salary Budget Survey” respondents report that total salary increase budgets held at a 2.8 percent average (mean) from one year ago, but predict some growth for next year.


UN

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TAT

ES

As evidenced by the distribution of responses for the past

few years, organizations are not playing catch-up with their

budgets; there are very few reporting average increases

above 4.1 percent.

Impacts of Inflation and Unemployment

Last year was the first time since 1980 that inflation, as

measured by the U.S. Bureau of Labor Statistics’ (BLS’)

Consumer Price Index (CPI) for all urban consumers, was

higher than the average total salary budget increase. This

year, the situation has reversed. The U.S. rate of inflation

for the 12-month period ending April 2012 was 2.3 percent,

compared to the 2.8 percent average total salary budget

increase for 2012. The gap between inflation and planned

pay increases could be welcome news for both employers and

employees, signaling greater buying power for employees

and fewer pay-communication challenges for employers.

While the CPI has indicated that the prices for goods and

services have been fluctuating month to month, the price

for labor is still fairly flat, as measured by the salary budget

survey. Organizations generally make pay decisions based

on competitive practices with a desire to reward for perfor-

mance and retain talent, not to specifically align with the

cost of living.

In 2011, WorldatWork speculated that salary budget

increases would see significant growth only if unemploy-

ment declined, creating more balance in the supply and

demand for labor and upward pressure on wages. The unem-

ployment rate for the 16-years-and-older labor force aver-

aged 8.8 percent for the 12-month period ending in April

2012, below the prior 12-month average of 9.3 percent,

according to the BLS. Unemployment did go down, but

changes in the size of the workforce, particularly from

individuals who have given up on seeking employment, are

likely a primary contributor to the 0.5 percentage-point

drop in the rate. About the same numbers of Americans

were employed in each year and the rate of unemployment

has not decreased enough to release the downward pressure

on wages. With the exception of shortages unique to specific

jobs or industries, employees have few competitive job

opportunities. Therefore, employers do not need to deliver

higher pay increases to retain key talent.

Figure 25 on page 36 puts a 10-year history of salary budget

trends into context with the CPI and unemployment rate.

Merit Budgets

Organizations continue to focus on programs that tie

performance to pay. Figure 1 shows that merit increase

budgets remain the most prevalent — three to five times

more common than other types of pay increases. Average

merit-increase budgets for 2012 were reported at 2.6 percent

(median: 3.0 percent), representing no change from 2011.

Guarded optimism remains for 2013, with projections for

next year increasing to a mean of 2.8 percent (median of 3.0

percent).

Pay for Performance

Even though the size of all salary increase budgets, including

merit budgets, remains on the conservative side, there is

still good evidence of differentiation of awards. Looking

at employee performance in 2011, organizations averaged

a 2.6-percent payout for mid-level performers (median:

2.7 percent) and a 3.9-percent payout for top performers

(median: 4.0 percent). (See Figure 17 on page 30.) Once

again, high performers received merit increases 1.5 times

the size of middle performers. Low performers averaged a

0.6 percent increase in 2011, although the median payout

was zero.

Consistent with 2012 budgets, increase payouts for 2012

performance are expected to rise to 2.7 percent for middle

performers (median: 2.8 percent), and high performers

should average a 4.1-percent merit increase (median: 4.0

percent).

Salary Structure Adjustments

The average salary structure adjustment showed signifi-

cant shrinkage in recent years, but it appears to be on the

mend. That was driven by a hike in the number of organi-

zations freezing their structures, which was likely due to

high unemployment and a lack of competitive pressures.

Participants report an average 2012 salary structure adjust-

ment of 1.7 percent (median: 2.0 percent) and project a 1.9

percent overall structure adjustment (median: 2.0 percent)

for 2013. (See Figure 20 on page 32.)


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Timing of Pay Increases

Historically, more than 95 percent of organizations report

that pay increases are awarded every 12 months, with the

average being close to 12 months. In the past few years,

there were more organizations reporting 18, 24 or 36

months between raises, causing the average time between

pay increases to go up. In 2012, the average time between

increases held steady at just over 12.5 months (median: 12

months), but still more than 90 percent plan to award on a

12-month cycle. (See Figure 3 on page 21.)

Percent of Employees Receiving Increases

Participating organizations reported awarding at least some

base-salary increase to 89 percent of all employees in 2012

on average, which is slightly above 2011 but still below the

91 percent recorded in a typical year before the recession.

Even so, the median figures show that most organizations

will award pay increases to nearly all employees. (See Figure

15 on page 30.)

State Data

All states averaged a similar 2.7 to 2.9 percent salary budget

increase in 2012 and all share a median 2012 salary budget

increase of 3.0 percent. For 2013, nearly all states are

expecting to get near or above a 3.0 percent salary increase

budget. (See Figure 7 on page 24-25.)

Major Metropolitan Area Data

Once again this year, all of the major U.S. metropolitan

areas represented in the survey are tracking in line with

the national trend line. Detroit reported the lowest overall

average at 2.6 percent for 2012, while Houston was the only

area to top 3 percent, averaging a 3.1 percent increase. Most

metropolitan areas report average salary budget increases

ranging from 2.7 to 2.9 percent for 2012 and 2.9 to 3.1

percent for 2013. Median figures for all areas in both years

are right at the 3.0-percent mark. (See Figure 8 on page 25.)

Industry Data

In contrast to the regional data, industry findings reveal

more variation from the national figures, although most are

tracking with the slowly rising national trend and more of

the same is predicted for 2013. (See Figure 9 on page 26).

While most industries began recovering a couple of years ago,

pay increase budgets for public administration continued

to languish at an all-time low of 1.3 percent (median: 0.0).

Reports of greatly reduced revenue streams and job loss

continue, but it appears that the public administration

industry hit its bottom last year in terms of salary increase

budget levels, climbing to 1.7 percent in 2012 (median 0.3

percent). Projections for 2013 are mild in comparison to

other industries, but up to 2.1 percent (median 2.2 percent).

The educational services industry has also been slower to

recover than most, reporting an average salary budget

increase for 2012 of 2.3 percent (median: 2.5 percent),

projecting to hit 2.4 percent in 2013 (median: 2.5).

Conversely, the mining industry is far above national

figures with both mean and median 2012 salary budget

increases going up another three tenths of a percentage

point to 4.0 and 3.8 percent, respectively. Industry analysts

suggest that the worldwide increase in demand for resources

is exacerbated by a skills shortage because of the time it can

take to develop an employee. This skills shortage is a likely

cause for what can be considered fairly large pay increase

budgets compared to most industries. Although the scenario

is predicted to last as long as 10 years, the growth in pay

increase budgets may begin to level off as projections for

2013 average 3.9 percent (median: 4.0).

Beyond the mining industry, the industries projecting the

highest average increase budgets for 2013 are: arts, enter-

tainment and recreation (3.5 percent); telecommunications

(3.3 percent); information (3.2 percent); other services

(except public administration) (3.2 percent); and profes-

sional, scientific and technical services (3.2 percent).

Organization Size Data

For as long as WorldatWork has been gathering data by size,

smaller organizations (by number of employees and revenue)

set aside a larger percent for pay increases than larger organi-

zations. As was the case in 2011, only small amounts of differ-

entiation were reported in 2012, with organizations of most

sizes averaging salary increase budgets close to the overall

national average of 2.8 percent. The most notable difference

is for organizations with one to 499 employees and those with

up to $100 million in revenue, averaging 3.2 percent and 3.1

percent, respectively, for 2012. Organizations with the fewest

employees are budgeting up to a half of a percentage point

more for pay increases than their larger counterparts. (See

Figures 10 and 11 on page 27.)


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Promotional Increases

In order to better capture how organizations are budgeting

and paying for promotional increases, WorldatWork revised

this area of the survey last year. More organizations are not

budgeting for promotional increases (56 percent) versus

those that are budgeting for promotional increases (44

percent). (See Figure 12 on page 28.)

When promotions are budgeted, half of the organizations

budget separately for promotional increases from other pay

increase budgets. The other half allocates additional monies

in merit budgets (23 percent) or other increase budgets (23

percent) to pay for planned promotions. (See Figure 12B on

page 28.)

When there isn’t a specific budget for promotional increases,

the majority of organizations (59 percent) pay for promo-

tions with either vacancy, salary or other savings. About

one-fourth (27 percent) pay for promotions out of the merit

budget even though the merit budget is not inflated to cover

the cost of promotional increases. (See Figure 12B.)

An analysis was conducted to determine the impact of

promotional increase budget practices on salary increase

budgets. Figure 13 shows that those who do not budget for

promotions, as well as those who budget for promotions

separately from other pay increase budgets, report salary

budget increases comparable in size to overall findings.

When respondents say that additional funds are added to

other pay increase budgets (e.g., merit and general increase/

COLA) for promotional increases, those respective budgets

are a bit higher, findings indicate.

Effect of Health-Care Costs

Due to concern about high health-care costs, the Salary Budget

Survey continues to ask about the effect of such costs on salary

budget recommendations. Year over year, most respondents

(84 percent in 2012) indicate that health-care costs are not a

factor when formulating salary budget recommendations.

Variable Pay

The percentage of organizations using variable pay grew to

82 percent this year, up from 79 percent in 2011, with usage

hovering around 80 percent since 2006. A strong commit-

ment to pay for performance was evident even throughout

the recession and remains a staple element of rewards

during the recovery. A combination of awards based on

organization/unit success as well as individual performance

continues to be the most prevalent type of variable pay

program. (See Figure 27 on page 38.)

Through the recent recession, the average percent budgeted

and the average percent paid fell only slightly, as compared

to more significant drops in salary increase budgets and

structure adjustments. Actual variable pay budgets and

payouts for 2011 were reported this year slightly ahead of

what was projected last year. And, 2012 and 2013 figures

show much of the same: a slight rise over the previous year

with no major peaks or valleys in the trend line. (See Figure

29 on page 39.)

Compensation Program Prevalence

For a number of years, this survey has asked participating

organizations which programs were being used to attract

and retain talent. Last year, the question narrowed to a

focus on compensation programs only. The context of use for

attraction and/or retention was removed so that programs

implemented for other purposes could be better measured.

Figure 35 shows that cash-based programs experienced a

greater decline in usage due to the recession but continue

to show signs of recovery. For the first time since that

economic downtown, market-based adjustments to pay have

become the most prevalent. They had experienced the most

significant decline in usage during the recession. The use of

bonuses — referral, sign-on and spot — also remains at the

top of the list, with usage still on the rise.

Although most organizations are operating with a conserva-

tive plan because of continued economic uncertainty, there

appears to be a renewed focus on keeping structures and

programs competitive. As noted earlier, about half of organi-

zations did not adjust salary structures during the recession.

Now that most organizations are benchmarking structures

once again, the number of organizations delivering market-

based pay increases is trending upward as well.


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Salary Budget Increases

FIGURE 1 Salary Budget Increases, by Type of Increase

Actual 2010 Actual 2011 Projected 2012 Actual 2012 Projected 2013

Mean Median Mean Median Mean Median Mean Median Mean Median

General Increase/COLA 1.4% 1.0% 1.5% 1.9% 1.7% 2.0% 1.2% 0.0% 1.5% 1.5%n=1,121 n=927 n=687 n=1,185 n=896

Merit Increase 2.3% 2.5% 2.6% 3.0% 2.8% 3.0% 2.6% 3.0% 2.8% 3.0%n=6,973 n=6,363 n=5,537 n=6,206 n=5,550

Other Increase 0.9% 0.5% 0.9% 0.5% 0.9% 0.5% 0.7% 0.5% 0.7% 0.5%n=1,816 n=1,675 n=1,325 n=1,740 n=1,392

Total Increase 2.5% 2.7% 2.8% 3.0% 2.9% 3.0% 2.8% 3.0% 3.0% 3.0%n=7,699 n=6,982 n=6,028 n=6,714 n=6,005

Note: “General Increase/COLA,” “Merit Increases” and “Other Increases” do not add to the “Total Increase” because not every organization provides all three types of increase. The n’s represent the number of responses for each type of increase, which may include multiple responses if each respondent reports for more than one employee category for that type of increase.

FIGURE 2 Total Salary Budget Increases, by Employee Category

Salary Budget Increases (zeros included)



Nonexempt Hourly Nonunion

2.4% 2.7% 2.7% 3.0% 2.9% 3.0% 2.8% 3.0% 2.9% 3.0%

Nonexempt Salaried 2.4% 2.7% 2.8% 3.0% 2.9% 3.0% 2.9% 3.0% 3.0% 3.0%

Exempt Salaried 2.5% 2.7% 2.8% 3.0% 2.9% 3.0% 2.9% 3.0% 3.0% 3.0%

Officers/Executives 2.5% 2.7% 2.8% 3.0% 2.9% 3.0% 2.8% 3.0% 3.0% 3.0%

All 2.5% 2.7% 2.8% 3.0% 2.9% 3.0% 2.8% 3.0% 3.0% 3.0%

Salary Budget Increases (zeros not included)




2.8% 3.0% 2.9% 3.0% 3.1% 3.0% 3.0% 3.0% 3.0% 3.0%

Nonexempt Salaried 2.8% 3.0% 3.0% 3.0% 3.1% 3.0% 3.0% 3.0% 3.1% 3.0%

Exempt Salaried 2.9% 3.0% 3.0% 3.0% 3.1% 3.0% 3.0% 3.0% 3.1% 3.0%


All 2.9% 3.0% 3.0% 3.0% 3.1% 3.0% 3.0% 3.0% 3.1% 3.0%


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FIGURE 3 Number of Months Between Increases

Actual 2011 Projected 2012 Actual 2012 Projected 2013

Mean Median Mean Median Mean Median Mean Median

Nonexempt Hourly Nonunion 12.6 12.0 12.3 12.0 12.7 12.0 12.3 12.0

Nonexempt Salaried 12.6 12.0 12.2 12.0 12.4 12.0 12.4 12.0

Exempt Salaried 12.7 12.0 12.3 12.0 12.7 12.0 12.4 12.0

Officers/Executives 12.8 12.0 12.3 12.0 13.1 12.0 12.7 12.0

FIGURE 4 Distribution of Total Salary Budget Increase Responses, Actual 2011 vs. Actual 2012

Zero (0%) 0.1%-1.9% 2.0%-2.9% 3.0%-4.0% 4.1%-6.9% 7.0%+

2011 2012 2011 2012 2011 2012 2011 2012 2011 2012 2011 2012

Nonexempt Hourly Nonunion 7% 6% 4% 4% 36% 37% 49% 53% 3% 4% 1% 1%

Nonexempt Salaried 7% 5% 4% 4% 33% 29% 52% 56% 4% 5% 1% 0%

Exempt Salaried 6% 5% 4% 4% 33% 35% 52% 56% 4% 5% 1% 1%

Officers/Executives 10% 8% 4% 4% 29% 26% 50% 55% 6% 5% 2% 1%


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FIGURE 5 Salary Budget Increase Trends


Nonexempt Salaried Exempt Salaried Officers/Executives

1979 — 8.2% 8.0% 7.8%

1980 — 10.1% 9.9% 9.7%

1981 — 10.6% 10.5% 10.6%

1982 — 9.1% 9.1% 8.9%

1983 — 6.8% 6.9% 6.9%

1984 — 6.4% 6.5% 6.8%

1985 — 6.2% 6.4% 6.7%

1986 — 5.7% 5.9% 6.3%

1987 — 5.0% 5.2% 5.5%

1988 — 5.1% 5.2% 5.6%

1989 — 5.2% 5.4% 5.7%

1990 — 5.4% 5.5% 5.8%

1991 — 5.0% 5.0% 5.1%

1992 — 4.6% 4.7% 4.8%

1993 — 4.2% 4.3% 4.4%

1994 — 4.0% 4.0% 4.1%

1995 — 3.9% 4.0% 4.1%

1996 3.8% 4.0% 4.1% 4.3%

1997 4.1% 4.1% 4.3% 4.5%

1998 4.1% 4.2% 4.5% 4.6%

1999 4.1% 4.2% 4.4% 4.5%

2000 4.3% 4.4% 4.6% 4.8%

2001 4.3% 4.4% 4.6% 4.7%

2002 3.7% 3.7% 3.9% 4.0%

2003 3.5% 3.4% 3.6% 3.6%

2004 3.5% 3.4% 3.6% 3.6%

2005 3.6% 3.6% 3.7% 3.8%

2006 3.7% 3.7% 3.8% 3.9%

2007 3.8% 3.8% 3.9% 4.1%

2008 3.8% 3.8% 3.9% 4.0%

2009 2.3% 2.1% 2.2% 2.0%

2010 2.4% 2.4% 2.5% 2.5%

2011 2.7% 2.8% 2.8% 2.8%

2012 2.8% 2.9% 2.9% 2.8%

2013 Projected 2.9% 3.0% 3.0% 3.0%


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FIGURE 6 Total Salary Budget Increases, by Region and Employee Category

Central Eastern

Actual 2011 Actual 2012 Projected 2013 Actual 2011 Actual 2012 Projected 2013

Mean Median Mean Median Mean Median Mean Median Mean Median Mean Median


2.7% 3.0% 2.8% 3.0% 2.9% 3.0% 2.8% 3.0% 2.8% 3.0% 3.0% 3.0%

Nonexempt Salaried

2.8% 3.0% 2.9% 3.0% 3.0% 3.0% 2.8% 3.0% 2.9% 3.0% 3.0% 3.0%

Exempt Salaried 2.8% 3.0% 2.8% 3.0% 3.0% 3.0% 2.9% 3.0% 2.9% 3.0% 3.0% 3.0%

Officers/Executives

2.9% 3.0% 2.9% 3.0% 3.0% 3.0% 3.0% 3.0% 2.8% 3.0% 3.0% 3.0%

Southern Western

Actual 2011 Actual 2012 Projected 2013 Actual 2011 Actual 2012 Projected 2013



2.8% 3.0% 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 2.9% 3.0% 3.0% 3.0%

Nonexempt Salaried

2.9% 3.0% 2.9% 3.0% 3.1% 3.0% 2.8% 3.0% 2.9% 3.0% 3.0% 3.0%

Exempt Salaried 2.9% 3.0% 2.9% 3.0% 3.0% 3.0% 2.9% 3.0% 2.9% 3.0% 3.0% 3.0%

Officers/Executives

2.9% 3.0% 2.9% 3.0% 3.1% 3.0% 2.9% 3.0% 2.9% 3.0% 3.1% 3.0%

western

southern

central eastern


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FIGURE 7 Total Salary Budget Increases, by State



National 2.8% 3.0% 2.9% 3.0% 2.8% 3.0% 3.0% 3.0%

Alabama 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 3.0% 3.0%

Alaska 2.8% 3.0% 3.0% 3.0% 2.9% 3.0% 3.0% 3.0%

Arizona 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 3.0% 3.0%

Arkansas 2.8% 3.0% 2.9% 3.0% 2.9% 3.0% 3.0% 3.0%

California 2.9% 3.0% 3.0% 3.0% 2.9% 3.0% 3.1% 3.0%

Colorado 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 3.0% 3.0%

Connecticut 2.9% 3.0% 3.0% 3.0% 2.8% 3.0% 2.9% 3.0%

Delaware 2.9% 3.0% 3.0% 3.0% 2.8% 3.0% 2.9% 3.0%

Florida 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 2.9% 3.0%

Georgia 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 3.0% 3.0%

Hawaii 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 2.9% 3.0%

Idaho 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 3.0% 3.0%

Illinois 2.9% 3.0% 3.0% 3.0% 2.8% 3.0% 3.0% 3.0%

Indiana 2.9% 3.0% 3.0% 3.0% 2.8% 3.0% 3.0% 3.0%

Iowa 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 2.9% 3.0%

Kansas 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 3.0% 3.0%

Kentucky 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 2.9% 3.0%

Louisiana 2.8% 3.0% 3.0% 3.0% 2.9% 3.0% 3.1% 3.0%

Maine 2.9% 3.0% 3.1% 3.0% 2.8% 3.0% 2.9% 3.0%

Maryland 2.8% 3.0% 2.9% 3.0% 2.7% 3.0% 2.9% 3.0%

Massachusetts 2.9% 3.0% 3.0% 3.0% 2.8% 3.0% 2.9% 3.0%

Michigan 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 2.9% 3.0%

Minnesota 2.7% 3.0% 2.9% 3.0% 2.8% 3.0% 2.9% 3.0%

Mississippi 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 3.0% 3.0%

Missouri 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 2.9% 3.0%

Montana 2.7% 3.0% 3.1% 3.0% 2.8% 3.0% 2.9% 3.0%

Nebraska 2.7% 3.0% 3.0% 3.0% 2.8% 3.0% 3.0% 3.0%

Nevada 2.8% 3.0% 3.0% 3.0% 2.7% 3.0% 2.9% 3.0%

New Hampshire 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 2.9% 3.0%

New Jersey 2.9% 3.0% 3.0% 3.0% 2.8% 3.0% 3.0% 3.0%

New Mexico 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 2.9% 3.0%

New York 2.9% 3.0% 3.1% 3.0% 2.8% 3.0% 3.0% 3.0%

North Carolina 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 3.0% 3.0%

North Dakota 2.9% 3.0% 3.1% 3.0% 2.9% 3.0% 3.0% 3.0%

Ohio 2.8% 3.0% 2.9% 3.0% 2.8% 3.0% 2.9% 3.0%

Oklahoma 2.8% 3.0% 3.0% 3.0% 2.9% 3.0% 3.0% 3.0%

Oregon 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 3.0% 3.0%

Pennsylvania 2.8% 3.0% 3.0% 3.0% 2.9% 3.0% 3.0% 3.0%

Rhode Island 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 2.9% 3.0%

South Carolina 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 3.0% 3.0%

South Dakota 2.9% 3.0% 3.1% 3.0% 2.9% 3.0% 3.0% 3.0%

Tennessee 2.8% 3.0% 2.9% 3.0% 2.8% 3.0% 3.0% 3.0%

Texas 2.9% 3.0% 3.0% 3.0% 2.9% 3.0% 3.0% 3.0%

Utah 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 3.0% 3.0%

Vermont 2.9% 3.0% 3.1% 3.0% 2.8% 3.0% 3.0% 3.0%


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Virginia 2.8% 3.0% 3.0% 3.0% 2.7% 3.0% 3.0% 3.0%

Washington 2.9% 3.0% 3.1% 3.0% 2.9% 3.0% 3.0% 3.0%

West Virginia 2.9% 3.0% 3.0% 3.0% 2.8% 3.0% 2.9% 3.0%

Wisconsin 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 3.0% 3.0%

Wyoming 2.9% 3.0% 3.1% 3.0% 2.9% 3.0% 3.1% 3.0%

FIGURE 8 Total Salary Budget Increases, by Major Metropolitan Area



National 2.8% 3.0% 2.9% 3.0% 2.8% 3.0% 3.0% 3.0%

Atlanta 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 3.0% 3.0%

Baltimore 2.8% 3.0% 2.9% 3.0% 2.8% 3.0% 2.9% 3.0%

Boston 3.0% 3.0% 3.1% 3.0% 2.7% 3.0% 2.9% 3.0%

Chicago 2.9% 3.0% 3.0% 3.0% 2.8% 3.0% 3.0% 3.0%

Cincinnati 2.8% 3.0% 2.9% 3.0% 2.7% 3.0% 2.8% 3.0%

Cleveland 2.9% 3.0% 3.0% 3.0% 2.7% 3.0% 2.8% 3.0%

Dallas 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 3.0% 3.0%

Denver 2.8% 3.0% 2.9% 3.0% 2.8% 3.0% 3.1% 3.0%

Detroit 2.7% 3.0% 3.0% 3.0% 2.6% 3.0% 2.9% 3.0%

Houston 2.9% 3.0% 3.1% 3.0% 3.1% 3.0% 3.2% 3.0%

Los Angeles 2.8% 3.0% 3.0% 3.0% 2.9% 3.0% 3.1% 3.0%

Miami 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 2.9% 3.0%

Minneapolis 2.7% 3.0% 2.9% 3.0% 2.8% 3.0% 2.9% 3.0%

New York 2.9% 3.0% 3.1% 3.0% 2.8% 3.0% 3.0% 3.0%

Philadelphia 2.8% 3.0% 3.0% 3.0% 2.9% 3.0% 3.0% 3.0%

Phoenix 2.8% 3.0% 3.0% 3.0% 2.7% 3.0% 2.9% 3.0%

Pittsburgh 2.9% 3.0% 3.0% 3.0% 2.9% 3.0% 2.9% 3.0%

Portland 2.7% 3.0% 3.0% 3.0% 3.0% 3.0% 3.0% 3.0%

San Diego 2.9% 3.0% 3.1% 3.0% 2.9% 3.0% 3.1% 3.0%

San Francisco 2.9% 3.0% 3.1% 3.0% 2.9% 3.0% 3.1% 3.0%

San Jose 2.9% 3.0% 3.0% 3.0% 2.9% 3.0% 3.0% 3.0%

Seattle 2.9% 3.0% 3.1% 3.0% 2.9% 3.0% 3.1% 3.0%

St. Louis 2.8% 3.0% 3.0% 3.0% 2.7% 3.0% 2.9% 3.0%

Tampa 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 2.9% 3.0%

Washington, D.C. 2.9% 3.0% 3.1% 3.0% 2.8% 3.0% 3.0% 3.0%

FIGURE 7 Total Salary Budget Increases, by State (continued)


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FIGURE 9 Total Salary Budget Increases, by Major Industry Grouping

Summary data are presented this year for all major industries in which data were reported. Detailed information about

these industries and additional subindustries can be accessed through the “Online Reporting Tool.” See page 6 for details.



All Industries 2.8% 3.0% 2.9% 3.0% 2.8% 3.0% 3.0% 3.0%

Accommodation and Food Services

2.9% 3.0% 3.0% 3.0% 2.8% 3.0% 3.0% 3.0%

Administrative and Support and Waste Management and Remediation Services

3.0% 2.8% 3.2% 3.0% 2.6% 3.0% 3.2% 3.1%

Agriculture, Forestry, Fishing and Hunting

2.6% 2.7% 3.2% 3.0% 2.8% 2.7% 3.1% 3.0%

Arts, Entertainment, and Recreation

2.7% 3.0% 2.6% 3.0% 3.0% 2.8% 3.5% 3.0%

Construction 2.4% 2.5% 2.5% 3.0% 2.6% 2.5% 2.7% 3.0%

Educational Services 2.1% 2.3% 2.2% 2.8% 2.3% 2.5% 2.4% 2.5%

Finance and Insurance 2.8% 3.0% 2.9% 3.0% 2.8% 3.0% 3.0% 3.0%

Health Care and Social Assistance

2.7% 2.5% 2.7% 3.0% 2.7% 2.8% 2.8% 3.0%

Information 3.0% 3.0% 3.1% 3.0% 3.0% 3.0% 3.2% 3.0%

Management of Companies and Enterprises

2.4% 2.7% 3.1% 3.0% 2.7% 3.0% 2.9% 3.0%

Manufacturing 2.9% 3.0% 3.1% 3.0% 2.9% 3.0% 3.1% 3.0%

Mining, Quarrying, and Oil and Gas Extraction

3.7% 3.5% 4.1% 4.0% 4.0% 3.8% 3.9% 4.0%

Professional, Scientific, and Technical Services (includes Consulting)

3.1% 3.0% 3.1% 3.0% 3.0% 3.0% 3.2% 3.0%

Public Administration 1.3% 0.3% 1.3% 1.0% 1.7% 2.0% 2.1% 2.2%

Real Estate and Rental and Leasing

2.6% 3.0% 3.0% 3.0% 2.9% 3.0% 3.0% 3.0%

Retail Trade 2.8% 2.8% 2.9% 3.0% 2.8% 3.0% 2.8% 3.0%

Telecommunications 2.9% 3.0% 3.2% 3.0% 3.0% 3.0% 3.3% 3.0%

Transportation and Warehousing

2.6% 3.0% 2.7% 3.0% 2.9% 3.0% 2.8% 3.0%

Utilities 2.8% 3.0% 3.0% 3.0% 2.9% 3.0% 3.0% 3.0%

Wholesale Trade 2.7% 3.0% 3.0% 3.0% 2.8% 3.0% 3.0% 3.0%

Other Services (except Public Administration)

3.4% 3.0% 3.3% 3.0% 3.2% 3.0% 3.2% 3.0%


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FIGURE 10 Total Salary Budget Increases, by Organization Size


Number of Employees Mean Median Mean Median Mean Median Mean Median

1-499 3.0% 3.0% 3.1% 3.0% 3.2% 3.0% 3.3% 3.0%

500-2,499 2.8% 3.0% 3.0% 3.0% 2.9% 3.0% 3.0% 3.0%

2,500-9,999 2.8% 3.0% 2.9% 3.0% 2.8% 3.0% 2.9% 3.0%

10,000-19,999 2.8% 3.0% 2.8% 3.0% 2.7% 3.0% 2.9% 3.0%

20,000+ 2.6% 2.9% 2.9% 3.0% 2.7% 3.0% 2.8% 3.0%

FIGURE 11 Total Salary Budget Increases, by Revenue


2011 Revenue Mean Median Mean Median Mean Median Mean Median

Up to $30 million 2.8% 3.0% 3.0% 3.0% 3.1% 3.0% 3.2% 3.0%

More than $30 million to $100 million 2.7% 3.0% 3.0% 3.0% 3.1% 3.0% 3.1% 3.0%



More than $600 million to $1 billion 2.8% 3.0% 2.9% 3.0% 2.8% 3.0% 3.0% 3.0%

More than $1 billion to $3 billion 2.8% 3.0% 2.9% 3.0% 2.8% 3.0% 3.0% 3.0%




More than $10 billion 2.7% 3.0% 2.9% 3.0% 2.8% 3.0% 2.9% 3.0%


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Promotional Increases

FIGURE 12 Impact of Promotional Increases on Salary Budgets (n=2,087)

Additional amount budgeted for promotional increases as part of salary budget but separate from other pay increase budgets

22%

Additional amount budgeted for promotional increases as part of merit budget

10%

Additional amount budgeted for promotional increases as part of general increase/COLA budget

1%

Additional amount budgeted for promotional increases as part of other increase budget

10%

Percent of organizations that do budget for promotions 44%

No budget for promotional increases 56%

Percent of organizations that do NOT budget for promotions 56%

FIGURE 12A Promotional Increase Funding When Promotional Increases Are Not Budgeted (n=1,062)

Promotional increases are paid for out of the merit budget, even though the merit budget is not inflated to cover promotional increases

27%

Promotional increases are paid for out of the general increase/COLA budget, even though the general increase/COLA budget is not inflated to cover promotional increases

4%

Promotional increases are paid for out of the other increase budget, even though the other increase budget is not inflated to cover promotional increases

21%

Promotional increases are paid for with savings (e.g., savings realized from vacant positions, hiring at a lower rate than the previous incumbent, downsizing)

59%

FIGURE 12B Promotional Increase Budget Practices

Promotional increases are not budgeted

Promotional increases are

budgeted

56% 44%

* Data for companies that do budget for promotions was extracted from Figure 12 and recalculated to show breakdown within those 44% of respondents. NOTE: See Figures 12 and 12A for additional detail on data used to create this chart.

Where are promotional increases budgeted?* (n=927)

Separately from other pay increase budgets

50%

As a part of merit increase budget

23%

As a part of other increase budget

23%

As part of general increase/COLA budget

3%

How are promotional increases paid for/funded if not budgeted? (n=1,062)

With vacancy, salary or other savings

59%

Out of merit increase budget

27%

Out of other increase budget

21%

Out of general increase/COLA budget

4%


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FIGURE 13 Salary Budget Increases, Promotional Increase Budget Practices

All RespondentsOrganizations That Do NOT

Budget for Promotional Increases

Promotions Budgeted Separately From Other Pay

Increase Budgets

Actual 2012 Projected 2013 Actual 2012 Projected 2013 Actual 2012 Projected 2013


General Increase/COLA 1.2% 0.0% 1.5% 1.5% 1.2% 1.0% 1.6% 2.0% 0.9% 0.0% 1.2% 0.5%

Merit Increase 2.6% 3.0% 2.8% 3.0% 2.7% 3.0% 2.8% 3.0% 2.6% 3.0% 2.8% 3.0%

Other Increase (not promotional)

0.7% 0.5% 0.7% 0.5% 0.7% 0.4% 0.9% 0.5% 0.7% 0.5% 0.6% 0.5%

Total Increase 2.8% 3.0% 3.0% 3.0% 2.8% 3.0% 2.9% 3.0% 2.8% 3.0% 3.0% 3.0%

Promotional Increase Budget Added to Merit

Increase Budget

Promotional Increase Budget Added to General Increase/

COLA Budget

Promotional Increase Budget Added to Other Increase Budget

Actual 2012 Projected 2013 Actual 2012 Projected 2013 Actual 2012 Projected 2013


General Increase/COLA 0.9% 0.0% 1.1% 0.0% 1.7% 2.0% 1.9% 2.0% 1.2% 0.0% 1.4% 0.0%

Merit Increase 2.8% 3.0% 2.9% 3.0% 2.1% 2.7% 2.3% 3.0% 2.7% 3.0% 2.8% 3.0%

Other Increase (not promotional)

0.6% 0.5% 0.7% 0.5% 0.6% 0.5% 0.7% 0.8% 0.7% 0.5% 0.7% 0.5%

Total Increase 3.0% 3.0% 3.1% 3.0% 2.7% 3.0% 3.1% 3.0% 3.1% 3.0% 3.2% 3.0%

FIGURE 14 Promotional Increases

2010 2011 2012

Mean Median Mean Median Mean Median

Percentage of employees that received promotional increases

6.7% 5.0% 6.8% 5.5%— —

n=1,567 1,409

Percentage of promoted employees’ base salary

7.7% 7.5% 8.0% 7.9%— —n=1,627 1,414

Planned spending on promotional increases as a percentage of total base salaries*

— —1.4% 1.0% 1.3% 1.0%

n=1,273 n=1,268

—Question was not an option in the survey questionnaire.

* Due to demand for data on planned spending for promotional increases, the question was revised in 2011. This data now include planned spending on promotional increases by organizations that budget for promotional increases as well as those that do not.


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Percent of Employees Receiving a Base Salary Increase

FIGURE 15 Percent of Employees Receiving a Base Salary Increase in 2012, by Employee Category

Percent of Employees Receiving an Increase in 2012

Percent of Employees Receiving an Increase in 2012 is … than 2011

Mean Median Larger Similar Smaller

Nonexempt Hourly Nonunion 88% 97% 9% 86% 5%

Nonexempt Salaried 90% 98% 8% 86% 6%

Exempt Salaried 89% 96% 9% 84% 7%

Officers/Executives 87% 100% 9% 85% 6%

FIGURE 16 Percent of Employees Receiving a Base Salary Increase in 2012, by Employee Category and Region

Central Eastern Southern Western


Nonexempt Hourly Nonunion 88% 95% 87% 95% 87% 95% 87% 95%

Nonexempt Salaried 89% 96% 90% 96% 89% 96% 89% 96%

Exempt Salaried 89% 95% 88% 95% 88% 95% 88% 95%

Officers/Executives 87% 99% 86% 99% 86% 99% 84% 99%

Merit Increase Awards

FIGURE 17 Merit Increases Awarded, by Performance Category

High Performers Middle Performers Low Performers

2011 Mean Median Mean Median Mean Median

Percentage of employees rated in this category for 2011 26% 23% 68% 70% 6% 5%

Average merit increase awarded to this 2011 performance category

3.9% 4.0% 2.6% 2.7% 0.6% 0.0%

2012

Percentage of employees estimated to be rated in this category for 2012

25% 22% 69% 70% 6% 5%

Average merit increase estimated for this 2012 performance category

4.1% 4.0% 2.7% 2.8% 0.6% 0.0%

Note: The mean distribution of the percent of employees in each performance category will total 100% or, as a result of rounding, may be very close. However, by definition, the median value for each category will move depending on the frequency of values in the dataset. Therefore, the median distribution of the percent of employees in each category will not equal 100%.


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FIGURE 17A Five-Year History of Merit Increase Differentiation

Middle Performers(Mean)

High Performers (Mean)

Differentiation Between High and Middle

Performers

2008 3.1% 4.5% 145%

2009 2.1% 3.2% 152%

2010 2.5% 3.7% 148%

2011 2.6% 3.9% 150%

2012 (estimated) 2.7% 4.1% 152%

Competitive Positioning

In the past, WorldatWork has asked about compensation philosophies to learn whether participating organizations prefer to pay at, above or below the market rate of pay. In

2012, the question was revised to better capture specific positioning in terms of the benchmark statistics used.

FIGURE 18 Base Pay Market Comparison Target, by Employee Category

10th Percentile

25th Percentile

50th Percentile (median)

75th Percentile

90th Percentile

Other Percentile

No Formal Compensation

Strategy

Nonexempt Hourly Nonunion 0.5% 2.8% 84.9% 3.0% 0.3% 3.2% 5.5%

Nonexempt Salaried 0.2% 1.7% 86.9% 3.5% 0.2% 3.4% 4.1%

Exempt Salaried 0.2% 1.3% 86.7% 3.9% 0.2% 3.7% 3.9%

Officers/Executives 0.1% 1.2% 76.0% 11.6% 0.7% 4.0% 6.5%


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Lump-Sum Awards

A lump-sum award is defined as an increase in pay that is made in the form of a single cash payment. Lump-sum awards often are used in one of three circumstances:

❚❚ When an employer does not want to increase the employee’s base pay due to budget constraints

❚❚ When an employee is reaching or exceeding the maximum of his/her salary range

❚❚ When an employer is trying to give the employee more buying power at a specific point in time.

FIGURE 19 Lump-Sum Awards, by Employee Category

Percent of Companies Giving Lump-Sum Awards

Percent of Employees Receiving Lump-Sum Awards

(Mean)

Nonexempt Hourly Nonunion 47% 11%

Nonexempt Salaried 50% 10%

Exempt Salaried 53% 11%

Officers/Executives 38% 17%

Salary Structure AdjustmentsAn organization’s salary structure is a hierarchy of pay ranges with established minimums and maximums. Organizations frequently apply control points (often the midpoint) within each salary range. The collection of

those control points determines the pay line. As a general rule, the numbers displayed in Figure 20 refer to the percent increase in the salary structure pay line encom-passing all salary range control points.

FIGURE 20 Salary Structure Increases, by Employee Category



Nonexempt Hourly Nonunion 1.4% 2.0% 1.9% 2.0% 1.7% 2.0% 1.9% 2.0%(n=1,187) (n=1,061) (n=1,124) (n=1,001)

Nonexempt Salaried 1.5% 2.0% 1.9% 2.0% 2.1% 2.0% 2.1% 2.0%

(n=802) (n=706) (n=746) (n=661)

Exempt Salaried 1.5% 2.0% 1.9% 2.0% 1.7% 2.0% 2.0% 2.0%(n=1,579) (n=1,385) (n=1,513) (n=1,327)

Officers/Executives 1.4% 1.7% 1.9% 2.0% 1.7% 2.0% 2.0% 2.0%(n=1,212) (n=1,099) (n=1,140) (n=1,028)


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FIGURE 20A Actual 2012 Salary Structure Increase Data, Most Common Responses


Mean: 1.7%

Nonexempt Salaried Mean: 2.1%

Exempt Salaried Mean: 1.7%

Officers/Executives Mean: 1.7%

3.0% Increase 11% 10% 9% 11%

2.5% Increase 6% 6% 6% 6%

2.0% Increase 27% 27% 27% 25%

0.0% Increase 29% 27% 29% 33%

FIGURE 20B Projected 2013 Salary Structure Increase Data, Most Common Responses


Mean: 1.9%

Nonexempt Salaried Mean: 2.1%

Exempt Salaried Mean: 2.0%

Officers/Executives Mean: 2.0%

3.0% Increase 17% 17% 17% 18%

2.5% Increase 9% 10% 9% 8%

2.0% Increase 36% 41% 37% 35%

0.0% Increase 16% 10% 14% 17%

FIGURE 21 Organizations Reporting No Salary Structure Increase (0%), by Employee Category

Actual 2011 Actual 2012 Projected 2013

% n % n % n

Nonexempt Hourly Nonunion 36% 1,187 29% 1,124 16% 1,001

Nonexempt Salaried 33% 802 27% 746 10% 661

Exempt Salaried 34% 1,579 29% 1,513 14% 1,327

Officers/Executives 40% 1,212 33% 1,140 17% 1,028


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FIGURE 22 Number of Months Since Last Increase if No Increase Was Reported (0% or Blank) and Most Common Responses

Frequency of Responses

n Mean Median 12 months 18 months 24 months 36 months

Nonexempt Hourly Nonunion 308 25.4 24.0 24% 6% 19% 11%

Nonexempt Salaried 194 23.6 24.0 27% 2% 30% 7%

Exempt Salaried 419 24.7 24.0 26% 5% 23% 9%

Officers/Executives 335 25.3 24.0 26% 3% 24% 10%

FIGURE 23 Salary Structure Trends



1994 — 2.4% 2.5% 2.5%

1995 — 2.3% 2.4% 2.4%

1996 2.7% 2.8% 2.9% 3.0%

1997 2.5% 2.5% 2.7% 2.6%

1998 2.6% 2.7% 2.9% 2.7%

1999 2.6% 2.7% 2.9% 2.7%

2000 2.8% 2.8% 3.0% 2.9%

2001 3.0% 3.1% 3.2% 3.0%

2002 2.3% 2.4% 2.5% 2.4%

2003 2.0% 2.3% 2.1% 2.2%

2004 1.9% 2.0% 2.0% 2.0%

2005 2.1% 2.2% 2.2% 2.2%

2006 2.5% 2.6% 2.6% 2.7%

2007 2.5% 2.6% 2.6% 2.6%

2008 2.5% 2.5% 2.5% 2.6%

2009 1.5% 1.5% 1.5% 1.4%

2010 1.1% 1.3% 1.2% 1.2%

2011 1.4% 1.5% 1.5% 1.4%

2012 1.7% 2.1% 1.7% 1.7%

2013 Projected 1.9% 2.1% 2.0% 2.0%


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FIGURE 24 Salary Structure Increases, by Region and Employee Category

Central Eastern



Nonexempt Hourly Nonunion 1.7% 2.0% 2.0% 2.0% 1.7% 2.0% 1.9% 2.0%


Exempt Salaried 1.7% 2.0% 2.0% 2.0% 1.7% 2.0% 2.0% 2.0%

Officers/Executives 1.7% 2.0% 2.1% 2.0% 1.7% 2.0% 2.0% 2.0%

Southern Western



Nonexempt Hourly Nonunion 1.6% 2.0% 2.0% 2.0% 1.6% 2.0% 2.0% 2.0%


Exempt Salaried 1.7% 2.0% 2.1% 2.0% 1.6% 2.0% 2.1% 2.0%

Officers/Executives 1.6% 2.0% 2.1% 2.0% 1.6% 2.0% 2.1% 2.0%

western

southern

central eastern


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FIGURE 25 10-Year Perspective: Salary Budget and Structure Increases


2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 projected

Nonexempt Hourly Nonunion 3.5% 3.5% 3.6% 3.7% 3.8% 3.8% 2.3% 2.4% 2.7% 2.8% 2.9%

Nonexempt Salaried 3.4% 3.4% 3.6% 3.7% 3.8% 3.8% 2.1% 2.4% 2.8% 2.9% 3.0%

Exempt Salaried 3.6% 3.6% 3.7% 3.8% 3.9% 3.9% 2.2% 2.5% 2.8% 2.9% 3.0%

Officers/Executives 3.6% 3.6% 3.8% 3.9% 4.1% 4.0% 2.0% 2.5% 2.8% 2.8% 3.0%

Salary Structure Increases

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 projected

Nonexempt Hourly Nonunion 2.0% 1.9% 2.1% 2.5% 2.5% 2.5% 1.5% 1.1% 1.4% 1.7% 1.9%

Nonexempt Salaried 2.3% 2.0% 2.2% 2.6% 2.6% 2.5% 1.5% 1.3% 1.5% 2.1% 2.1%

Exempt Salaried 2.1% 2.0% 2.2% 2.6% 2.6% 2.5% 1.5% 1.2% 1.5% 1.7% 2.0%


Economic Indicators

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 projected

Consumer Price Index (CPI) 2.2% 2.3% 3.5% 3.5% 2.6% 3.9% -0.7% 2.2% 3.2% 2.3% —

Unemployment 5.8% 5.9% 5.4% 4.9% 4.6% 4.8% 6.9% 9.7% 9.3% 8.8% —

Note: U.S. CPI as reported by U.S. Bureau of Labor Statistics (BLS) for all urban consumers for 12 months ending April 2012. Average U.S. unemployment rate as reported by BLS for labor force 16 years and over for 12 months ending April 2012 (www.bls.gov.).


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2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 projected

4.5

4.0

3.5

3.0

2.5

2.0

1.5

1.0

-0.5

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7.5

8.0

8.5

9.0

9.5

10.0

FIGURE 25 10-Year Perspective: Salary Budget and Structure Increases (continued)



Nonexempt Salaried

Exempt Salaried

Officers/Executives

Salary Structure Increases


Nonexempt Salaried

Exempt Salaried

Officers/Executives

Economic Indicators

Consumer Price Index (CPI)

Unemployment


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Pay

Variable Pay

Variable pay is the percentage of payroll established by management to grant to employees for performance-based, lump-sum, short-term cash awards during the year. Included in this calculation are payments provided under a formal plan, such as organizationwide awards,

unit/strategic business unit (SBU) awards and/or indi-vidual incentive awards. (Specific salesforce incentive awards and cash awards for recognition are excluded from the variable pay data.)

FIGURE 26 Use of Variable Pay

Percent of organizations … 2010 2011 2012

Using variable pay 80% 79% 82%

Not using variable pay 20% 21% 18%

FIGURE 27 Types of Variable Pay Programs

Combination awards based on both organization/unit success and individual performance

69%

Organizationwide awards 30%

Individual incentive awards 23%

Unit/strategic business unit awards 15%

FIGURE 28 Impact of Variable Pay on Base Salary Budget Recommendations



No impact 73% 75% 69% 65%

Some impact 24% 22% 28% 28%

Significant impact 3% 3% 3% 7%


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FIGURE 29 Variable Pay Programs, 2011-2013


Nonexempt Salaried

Exempt Salaried Officers/Executives

National Mean Median Mean Median Mean Median Mean Median

2011

Average percent budgeted 5.6% 5.0% 6.0% 5.0% 12.7% 12.0% 37.0% 35.0%

Average percent paid 5.4% 4.8% 6.0% 5.0% 12.6% 11.0% 42.8% 32.2%

Percent of employees eligible in 2011 for variable pay

90% 100% 94% 100% 82% 100% 95% 100%

Percent of eligible employees actually paid variable pay for 2011

84% 98% 88% 99% 81% 98% 92% 100%

2012


Projected percent paid 5.4% 5.0% 6.1% 5.0% 13.0% 12.0% 38.2% 35.0%

2013

Projected percent budgeted 5.6% 5.0% 6.0% 5.0% 12.9% 12.0% 36.8% 35.0%

FIGURE 30 2011-2013 Variable Pay Programs, by Region


Nonexempt Salaried


Central Mean Median Mean Median Mean Median Mean Median

2011




90% 100% 94% 100% 81% 100% 95% 100%


83% 98% 88% 99% 81% 98% 92% 100%

2012



2013


(Continued on page 40)


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FIGURE 30 2011-2013 Variable Pay Programs, by Region (continued)


Nonexempt Salaried


Eastern Mean Median Mean Median Mean Median Mean Median

2011




89% 100% 94% 100% 81% 100% 95% 100%


83% 98% 87% 99% 82% 98% 92% 100%

2012



2013


Southern Mean Median Mean Median Mean Median Mean Median

2011




89% 100% 93% 100% 81% 100% 96% 100%


84% 98% 87% 99% 82% 97% 93% 100%

2012



2013


Western Mean Median Mean Median Mean Median Mean Median

2011




89% 100% 93% 100% 81% 100% 96% 100%


83% 98% 87% 99% 81% 97% 93% 100%

2012



2013



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Compensation Program Prevalence

FIGURE 31 Compensation Programs Used in Past 12 Months

2008 (n=2,288)

2009 (n=2,209)

2010 (n=2,111)

2011* (n=1,958)

2012 (n=2,023)

Market adjustments/increase to base salary 65% 37% 35% 60% 69%

Sign-on/hiring bonus 70% 64% 50% 62% 66%

Employee referral bonus 69% 66% 55% 62% 62%

Spot bonus (individual) 45% 39% 36% 48% 51%

Noncash recognition and rewards — — 38% 41% 50%

Retention/stay bonus 38% 34% 26% 34% 41%

Stock grant programs 20% 20% 18% 25% 28%

Paying above market 31% 21% 14% 19% 27%

Stock option program 22% 20% 17% 22% 24%

Project milestone/completion bonus 18% 15% 12% 19% 21%

Special cash bonus/group incentives 19% 15% 12% 18% 21%

Exempt overtime pay or time off 14% 11% 9% 15% 20%

Separate salary structures 15% 11% 7% 15% 19%

Larger merit increase budgets 9% 3% 4% 14% 10%

— Program was not an option in the survey questionnaire.

* The question was changed in 2011 to ask only about the compensation programs that were used in the prior 12 months, and did not stipulate that the programs in question were being used to “attract and retain employees.”

It’s been a slow but fairly steady climb for salary increase budgets from the 39-year lows recorded in the 2009 survey,

but this is the first time since the recession that overall salary budget increase figures are flat.

2009 2010 2011 2012

SEE FIGURE 25 ON PAGE 36.


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NA

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Aggregating all Canadian employee catego-

ries, regions and industries, the average

actual salary budget increase is 3.0 percent

in 2012 (median: 3.0 percent), representing

no change from one year ago. The average

increase is projected to rise to 3.1 percent

in 2013; however, the median is expected

to stay at 3.0 percent.

Executive Summary

Canada


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Inflation and Unemployment

Inflation was 2.0 percent for the 12-month period ending

April 2012, according to Statistics Canada’s Consumer Price

Index. That agency also reported the average unemployment

rate at 7.3 percent for the same period. Since that was lower

than the United States’ jobless rate, there may be a bit more

upward pressure on wages in Canada than in the U.S.

Changing Scope of Data

As part of the expansion of this year’s survey to include

11 new countries (see Global Executive Summary on page

53-55), the scope of Canadian data collected was narrowed

to focus solely on core salary budget increase information.

(Secondary data such as salary structure adjustments and

variable pay budgets are no longer available in this survey

for Canada.) As a likely result of the shorter questionnaire,

the number of responses for Canada rose from 201 to 417

in 2012, increasing the reliability of many of the results

presented in this report and in the “Online Reporting Tool.”

(See page 6 to get started on the Online Reporting Tool.)

Although WorldatWork reports aggregated data for as few as

five organizations, data corresponding to larger sample sizes

will have stronger statistical power and validity. Because of

possible statistical weakness, some caution should be exer-

cised when using data points contained in this report that

have been aggregated from relatively few respondents.

Aggregating all Canadian employee categories, regions and industries, the average actual salary budget increase is 3.0 percent in 2012 (median: 3.0 percent), representing no change from one year ago.


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FIGURE C1 Salary Budget Increases, by Type of Increase



General Increase/COLA1.4% 1.5% 1.9% 2.0% 2.0% 2.0% 1.7% 2.0% 1.8% 2.0%

(n=179) (n=176) (n=152) (n=232) (n=213)

Merit Increase2.4% 2.5% 2.6% 3.0% 2.8% 3.0% 2.8% 3.0% 2.9% 3.0%

(n=618) (n=582) (n=502) (n=1,194) (n=1,045)

Other Increase1.2% 0.5% 1.1% 0.5% 1.1% 1.0% 0.7% 0.5% 0.7% 0.5%

(n=172) (n=120) (n=107) (n=283) (n=242)

Total Increase2.6% 2.7% 3.0% 3.0% 3.2% 3.0% 3.0% 3.0% 3.1% 3.0%

(n=730) (n=674) (n=579) (n=1,295) (n=1,145)

Note: “General Increase/COLA,” “Merit Increase” and “Other Increase” do not add to the “Total Increase” because not every organization provides all three types of increase. The n’s represent the number of responses for each type of increase, which may include multiple responses if each respondent reports for more than one employee category for that type of increase.

FIGURE C2 Total Salary Budget Increases, by Employee Category

Salary Budget Increases (zeros included)



Nonmanagement Hourly Nonunion

2.5% 2.5% 2.9% 3.0% 3.0% 3.0% 3.0% 3.0% 3.1% 3.0%

Nonmanagement Salaried 2.6% 2.8% 3.1% 3.0% 3.2% 3.0% 3.0% 3.0% 3.1% 3.0%

Management Salaried 2.7% 2.8% 3.0% 3.0% 3.2% 3.0% 3.0% 3.0% 3.1% 3.0%


All 2.6% 2.7% 3.0% 3.0% 3.2% 3.0% 3.0% 3.0% 3.1% 3.0%


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FIGURE C2 Total Salary Budget Increases, by Employee Category (continued)

Salary Budget Increases (zeros not included)




2.7% 2.5% 3.1% 3.0% 3.1% 3.0% 3.1% 3.0% 3.1% 3.0%

Nonmanagement Salaried 2.9% 3.0% 3.1% 3.0% 3.2% 3.0% 3.1% 3.0% 3.2% 3.0%

Management Salaried 3.1% 3.0% 3.1% 3.0% 3.2% 3.0% 3.1% 3.0% 3.2% 3.0%


All 3.0% 3.0% 3.1% 3.0% 3.2% 3.0% 3.1% 3.0% 3.2% 3.0%

FIGURE C3 Number of Months Between Increases




11.9 12.0 11.8 12.0 12.1 12.0 11.9 12.0

Nonmanagement Salaried 12.1 12.0 12.0 12.0 12.3 12.0 12.1 12.0

Management Salaried 12.1 12.0 12.0 12.0 12.2 12.0 12.1 12.0

Officers/Executives 12.5 12.0 12.2 12.0 12.3 12.0 12.1 12.0


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FIGURE C4 Salary Budget Trends


Nonmanagement Salaried

Management Salaried

Officers/Executives

1985 — 5.2% 5.5% 5.8%

1986 — 5.1% 5.6% 5.8%

1987 — 4.9% 5.1% 5.2%

1988 — 5.4% 5.8% 6.0%

1989 — 5.8% 5.9% 6.0%

1990 — 6.2% 6.3% 6.4%

1991 — 5.5% 5.5% 5.5%

1992 — 3.7% 3.6% 3.3%

1993 — 2.5% 2.4% 2.3%

1994 — 2.1% 2.1% 2.1%

1995 — 2.4% 2.3% 2.5%

1996 2.7% 3.0% 3.0% 3.3%

1997 2.8% 3.0% 3.0% 3.3%

1998 3.3% 3.7% 3.9% 4.1%

1999 3.1% 3.6% 3.7% 3.6%

2000 3.5% 3.8% 3.9% 4.1%

2001 3.5% 4.1% 4.2% 4.4%

2002 3.2% 3.5% 3.6% 3.8%

2003 3.2% 3.5% 3.5% 4.0%

2004 3.2% 3.4% 3.4% 3.7%

2005 3.4% 3.5% 3.4% 3.5%

2006 3.7% 3.8% 3.8% 4.0%

2007 3.6% 4.0% 4.0% 4.1%

2008 3.8% 3.8% 3.9% 3.9%

2009 2.5% 2.5% 2.4% 2.2%

2010 2.5% 2.6% 2.7% 2.6%

2011 2.9% 3.1% 3.0% 2.9%

2012 3.0% 3.0% 3.0% 3.0%

2013 Projected 3.1% 3.1% 3.1% 3.1%


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FIGURE C5 10-Year Perspective: Salary Budget Increases and CPI


2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 projected


3.2% 3.2% 3.4% 3.7% 3.6% 3.8% 2.5% 2.5% 2.9% 3.0% 3.1%

Nonmanagement Salaried 3.5% 3.4% 3.5% 3.8% 4.0% 3.8% 2.5% 2.6% 3.1% 3.0% 3.1%

Management Salaried 3.5% 3.4% 3.4% 3.8% 4.0% 3.9% 2.4% 2.7% 3.0% 3.0% 3.1%


2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 projected

Consumer Price Index (CPI) 2.8% 2.5% 2.4% 2.4% 2.2% 1.7% 0.4% 1.8% 3.3% 2.0% —

Note: Canadian CPI as reported by Statistics Canada for the 12 months ending April 2012 (www.statcan.ca).

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013projected

4.5

4.0

3.5

3.0

2.5

2.0

1.5

1.0

0.5

0.0


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FIGURE C6 Total Salary Budget Increases, by Province



National 3.0% 3.0% 3.2% 3.0% 3.0% 3.0% 3.1% 3.0%

Alberta 3.0% 3.0% 3.3% 3.0% 3.1% 3.0% 3.2% 3.0%

British Columbia 2.9% 3.0% 3.2% 3.0% 2.9% 3.0% 3.1% 3.0%

Manitoba 3.0% 3.0% 3.2% 3.0% 2.9% 3.0% 3.1% 3.0%

New Brunswick 2.8% 3.0% 3.1% 3.0% 2.8% 3.0% 3.0% 3.0%

Newfoundland 2.8% 3.0% 3.1% 3.0% 2.8% 3.0% 2.9% 3.0%

Northwest Territories 2.7% 3.0% 3.2% 3.0% 2.7% 2.8% 3.1% 3.0%

Nova Scotia 2.9% 3.0% 3.2% 3.0% 2.7% 3.0% 2.9% 3.0%

Nunavut 2.4% 2.5% 3.0% 3.0% 2.8% 3.0% 3.1% 3.0%

Ontario 2.9% 3.0% 3.1% 3.0% 2.9% 3.0% 3.0% 3.0%

Prince Edward Island 2.8% 2.8% 3.1% 3.0% 2.8% 2.9% 3.0% 3.0%

Quebec 2.8% 3.0% 3.1% 3.0% 2.9% 3.0% 3.0% 3.0%

Saskatchewan 3.0% 3.0% 3.3% 3.0% 3.0% 3.0% 3.2% 3.0%

Yukon 2.6% 3.0% 3.0% 3.0% — — — —

—Due to a technical error, data were not collected in the questionnaire.


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FIGURE C7 Total Salary Budget Increases, by Major Metropolitan Area



National 3.0% 3.0% 3.2% 3.0% 3.0% 3.0% 3.1% 3.0%

Calgary 3.0% 3.0% 3.3% 3.0% 3.2% 3.0% 3.2% 3.0%

Edmonton 2.9% 3.0% 3.3% 3.0% 2.9% 3.0% 3.1% 3.0%

Hamilton 2.8% 2.9% 3.1% 3.0% 2.9% 3.0% 2.8% 3.0%

Montreal 2.9% 3.0% 3.1% 3.0% 2.9% 3.0% 3.0% 3.0%

Ottawa 2.9% 3.0% 3.3% 3.0% 2.7% 3.0% 2.9% 3.0%

Quebec 2.9% 3.0% 3.2% 3.0% 2.9% 3.0% 3.0% 3.0%

Toronto 3.0% 3.0% 3.2% 3.0% 3.0% 3.0% 3.0% 3.0%

Vancouver 2.9% 3.0% 3.2% 3.0% 2.9% 3.0% 3.0% 3.0%

Winnipeg 2.9% 3.0% 3.2% 3.0% 2.8% 3.0% 3.0% 3.0%

FIGURE C8 Total Salary Budget Increases, by Major Industry Grouping

Actual 2012 Projected 2013

Mean Median Mean Median

All Industries 3.0% 3.0% 3.1% 3.0%

Accommodation and Food Services 2.9% 3.0% 2.9% 3.0%

Administrative and Support and Waste Management and Remediation Services 2.3% 3.1% 2.8% 3.1%

Agriculture, Forestry, Fishing and Hunting 3.1% 3.0% 3.2% 3.0%

Arts, Entertainment, and Recreation — — — —

Construction 3.9% 3.8% 3.7% 3.1%

Educational Services 2.6% 3.0% 2.8% 3.0%

Finance and Insurance 2.9% 3.0% 2.9% 3.0%

Health Care and Social Assistance 2.8% 2.8% 3.4% 2.8%

Information 2.5% 2.9% 2.8% 3.0%

Management of Companies and Enterprises — — — —

Manufacturing 3.0% 3.0% 3.1% 3.0%

Mining, Quarrying, and Oil and Gas Extraction 4.3% 4.5% 4.1% 4.0%

Professional, Scientific, and Technical Services (includes Consulting) 3.0% 3.0% 3.3% 3.0%

Public Administration 3.1% 3.0% 3.0% 3.0%

Real Estate and Rental and Leasing 3.1% 3.0% 3.2% 3.0%

Retail Trade 3.0% 3.0% 2.9% 3.0%

Telecommunications 2.2% 3.0% 2.5% 3.0%

Transportation and Warehousing 3.0% 3.0% 3.4% 3.3%

Utilities 3.2% 3.0% 3.5% 3.4%

Wholesale Trade 3.0% 3.0% 3.3% 3.0%

Other Services (except Public Administration) 3.6% 3.5% 3.4% 3.3%

—Fewer than 5 responses.

NEW


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FIGURE C9 Total Salary Budget Increases, by Organization Size


Number of Employees Mean Median Mean Median Mean Median Mean Median

1-499 3.0% 3.0% 3.3% 3.0% 3.1% 3.0% 3.3% 3.0%

500-2,499 2.9% 3.0% 3.3% 3.0% 3.0% 3.0% 3.1% 3.0%

2,500-9,999 2.9% 3.0% 3.0% 3.0% 3.1% 3.0% 3.2% 3.0%

10,000-19,999 3.3% 3.0% 3.4% 3.0% 2.9% 3.0% 3.1% 3.0%

20,000+ 2.9% 2.8% 2.9% 3.0% 2.9% 3.0% 2.9% 3.0%

FIGURE C10 Total Salary Budget Increases, by Revenue


2011 Revenue Mean Median Mean Median Mean Median Mean Median

Up to $30 million 2.7% 3.0% 3.4% 3.0% 2.8% 3.0% 3.1% 3.0%




More than $600 million to $1 billion 2.5% 2.5% 2.9% 3.0% 3.1% 3.0% 3.2% 3.0%





More than $10 billion 3.0% 2.9% 3.0% 3.0% 2.9% 3.0% 2.9% 3.0%

WorldatWork is proud to report

salary budget increase data for

11 countries in addition to the U.S. and Canada

for the first time this year.

SEE FIGURE G1A ON PAGE 56.

AUSTRALIA

BRAZIL

CANADA

CHINA

FRANCE

GERMANY

INDIA

JAPAN

NETHERLANDS

SINGAPORE

UNITED KINGDOM

UNITED STATES

SPAIN

11.2%

9.1%

7.7%

4.3%

4.0%

3.1%

3.1%

3.0%

3.0%

3.0%

2.8%

2.8%

2.6%


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The “WorldatWork Salary Budget Survey” has

historically collected, analyzed and reported

salary budget increase data for the United States

and Canada. Strategic Rewards Group’s merit

and inflation survey has also been republished

in the salary budget survey for years, addressing

the demand for international data on 70 other

countries. Increasingly though, U.S.-based orga-

nizations, interested in benchmarking global

pay practices, have sought international data

that mirror WorldatWork’s types of data and

employee categories.

Executive Summary

Global


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WorldatWork is proud to report salary budget increase data

for 11 countries in addition to the U.S. and Canada for the

first time this year. In last year’s survey, U.S. and Canadian

respondents were asked to identify other countries for which

they could provide salary budget increase data. Eleven coun-

tries were mentioned frequently enough to warrant salary

budget increase data collection. Only core salary budget

data were collected; secondary data such as salary structure

adjustments and variable pay budgets were gathered only

from U.S. organizations.

More than 1,300 responses were received from the new

countries, with more than 90 percent coming from organi-

zations also reporting for the U.S. (See Figure 1 on page 20.)

There are 13 countries for which both WorldatWork and

Strategic Rewards Group data are presented:

• Australia

• Brazil

• Canada

• China

• France

• Germany

• India

• Japan

• Netherlands

• Singapore

• Spain

• United Kingdom (UK)

• United States

International Salary Budget Increases

Of the countries surveyed by WorldatWork, India, China

and Brazil averaged the highest total salary budget increases

in 2012 at 11.2, 9.1 and 7.7 percent, respectively (medians:

12.0, 9.0 and 7.5 percent). Projections for 2013 for all three

countries are lower by about one half of a percentage point.

(See Figure G1A on page 56-57.)

Singapore and Australia fall next in line with total salary

budget increase averages around the 4-percent mark,

predicting no change for next year. Singapore reported

a 4.3-percent actual increase for 2012 (median: 4.5) and

Australia is just below at 4.0 percent (median: 4.0 percent).

(See Figure G1A.)

There is a cluster of countries that budgeted for 2012 pay

increases at or just above 3 percent, also with very little

change projected for 2013. The UK and the Netherlands

are at 3.1 percent (median: 3.0 percent) and Canada, France

and Germany reported an average 3.0 percent (median:

3.0 percent). (See Figure G1A.)

The U.S. and Spain reported comparable figures. The actual

total salary budget increase for both countries in 2012 is

2.8 percent (median: 3.0 percent), with slight increases

projected at 3.0 percent and 2.9 percent (median: 3.0 for

both countries). (See Figure G1A.)

Japan had the lowest average 2012 actual total salary budget

increase of the countries WorldatWork surveyed at 2.6

percent (median: 2.5 percent) with 2013 projections a tenth

of a percentage point higher. (See Figure G1A.)

Mandatory Pay Increases

There are many factors that contribute to salary budget

planning trends. And those factors can vary as much from

country to country as the salary budget increase figures.

One important consideration is whether a country requires

pay increases. Some countries require annual increases for

only those employees earning minimum wage. Others have

statutory requirements for base pay increases that are not

performance-based. One of the more common scenarios

is that the government does not mandate a pay increase

outside of a collective-bargaining agreement, but when

union membership applies, an annual contract negotiation

and/or pay increase can be required.

Mandated pay increases do not necessarily inflate salary

increase budgets if the size of the planned pay increase meets

the statutory or collective-bargaining requirement. So even

in countries that have requirements, there wouldn’t neces-

sarily be an impact on total salary budget increase figures.


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Furthermore, data were collected by type of pay increase,

and survey respondents were not advised during participa-

tion on where to report mandatory pay increases. Mandatory

pay increases may be included in the general increase/COLA,

merit increase, and/or other increase figure if applicable for

a specific country.

Data by Type of Pay Increase

Figures G1A and G1B outline salary budget increases by

type. A focus on programs that tie performance to pay

appears prevalent across all countries surveyed. Budgets

for merit increases were reported by nearly all respondents

in each country. When examining the breakdown by type

of increase with and without zero-percent responses, there

isn’t much change, indicating that there are relatively few

organizations in each country freezing salary budgets. (See

Figures G1A and G1B.)

Data by Employee Category

The new international data were aggregated using

WorldatWork’s method of collecting and reporting salary

budget increase data by employee category. When comparing

data by employee category, the differences are fairly minor

for most countries. (See Figures G2A and G2B.)

This lack of differentiation for some countries may be due

to U.S.-based respondents submitting the same value for

all employee categories because they have limited access

to international budget figures for their organization.

WorldatWork will monitor this in coming years to identify

any trends.

Notes About International Data

Where discrepancies occur between WorldatWork and

Strategic Rewards Group data, differences in methodolo-

gies, particularly the handling of zero-percent responses

and differences in sample sizes, should be considered. As

a default, WorldatWork includes zero-percent responses in

the analysis of all data; Strategic Rewards Group excludes

zero-percent responses. In

order to allow for easier

comparison of all interna-

tional data contained in this

report, WorldatWork ’s inter-

national tables are presented

both with and without zero-

percent responses. (Please

see Methodology section on

page 7 and the notes after

Figure G4 on page 65 for

further explanation.)

Although WorldatWork reports

aggregated data for as few as

five organizations within a

country, data corresponding to larger sample sizes will have

stronger statistical power and validity. Some caution should

be exercised when using data points contained in this report

that have been aggregated from relatively few respondents.

Unlimited, customized reports for the U.S. and Canada can

be run through the “Online Reporting Tool.” (See page 6 for

instructions to get started.) In 2012, WorldatWork did not

receive enough responses from any other country to support

user-customized cuts of data from an online database.

WorldatWork hopes to increase the number of responses

for all countries in the future to expand the coverage of the

“Online Reporting Tool.”

A focus on programs that tie performance to pay appears prevalent across all countries surveyed.


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FIGURE G1A Salary Budget Increases, by Type of Increase (zeros included)

Type of Increase


n Mean Median n Mean Median

Australia

General Increase/COLA 30 2.1% 2.0% 30 2.1% 2.3%

Merit Increase 317 3.8% 4.0% 267 3.8% 4.0%

Other Increase 69 0.5% 0.5% 62 0.6% 0.5%

Total Increase 327 4.0% 4.0% 274 4.0% 4.0%

Brazil


Merit Increase 241 5.7% 6.7% 203 5.6% 6.7%

Other Increase 71 2.9% 2.0% 61 2.3% 1.0%

Total Increase 269 7.7% 7.5% 225 7.2% 7.5%

Canada


Merit Increase 1,194 2.8% 3.0% 1,045 2.9% 3.0%

Other Increase 283 0.7% 0.5% 242 0.7% 0.5%

Total Increase 1,295 3.0% 3.0% 1,145 3.1% 3.0%

China


Merit Increase 415 8.3% 8.5% 351 8.0% 8.5%

Other Increase 107 1.7% 1.0% 88 1.4% 1.0%

Total Increase 424 9.1% 9.0% 361 8.8% 8.7%

France


Merit Increase 304 2.9% 3.0% 252 2.9% 3.0%

Other Increase 71 0.6% 0.5% 65 0.6% 0.5%

Total Increase 314 3.0% 3.0% 262 3.0% 3.0%

Germany


Merit Increase 360 2.9% 3.0% 299 3.0% 3.0%

Other Increase 76 0.6% 0.5% 62 0.5% 0.5%

Total Increase 368 3.0% 3.0% 306 3.1% 3.0%

India


Merit Increase 328 10.8% 11.5% 277 10.2% 11.0%

Other Increase 73 1.1% 0.6% 70 1.1% 1.0%

Total Increase 333 11.2% 12.0% 282 10.7% 11.9%

Japan


Merit Increase 262 2.4% 2.4% 216 2.6% 2.5%

Other Increase 73 0.5% 0.5% 55 0.6% 0.5%

Total Increase 267 2.6% 2.5% 221 2.7% 2.6%

Netherlands


Merit Increase 214 3.0% 3.0% 179 2.8% 3.0%

Other Increase 46 0.7% 0.5% 49 0.8% 0.5%

Total Increase 222 3.1% 3.0% 189 3.0% 3.0%

Singapore


Merit Increase 285 4.1% 4.2% 240 4.2% 4.3%

Other Increase 62 0.6% 0.5% 52 0.4% 0.5%

Total Increase 289 4.3% 4.5% 244 4.3% 4.5%

Spain


Merit Increase 205 2.7% 2.8% 167 2.7% 3.0%

Other Increase 40 0.4% 0.5% 39 0.4% 0.5%

Total Increase 210 2.8% 3.0% 171 2.9% 3.0%


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Type of Increase



United Kingdom


Merit Increase 559 3.0% 3.0% 456 3.0% 3.0%

Other Increase 158 0.5% 0.5% 131 0.6% 0.5%

Total Increase 572 3.1% 3.0% 474 3.1% 3.0%

United States

General Increase/COLA 1,185 1.2% 0.0% 896 1.5% 1.5%

Merit Increase 6,206 2.6% 3.0% 5,550 2.8% 3.0%

Other Increase 1,740 0.7% 0.5% 1,392 0.7% 0.5%

Total Increase 6,714 2.8% 3.0% 6,005 3.0% 3.0%


FIGURE G1B Salary Budget Increases, by Type of Increase (zeros NOT included)

Type of Increase



Australia


Merit Increase 314 3.9% 4.0% 261 3.9% 4.0%

Other Increase 56 0.6% 0.5% 53 0.7% 0.5%

Total Increase 321 4.1% 4.0% 271 4.1% 4.0%

Brazil


Merit Increase 232 5.9% 6.9% 195 5.9% 6.8%

Other Increase 58 3.6% 2.2% 50 2.8% 1.3%

Total Increase 268 7.7% 7.5% 225 7.2% 7.5%

Canada


Merit Increase 1,152 2.9% 3.0% 1,026 2.9% 3.0%

Other Increase 225 0.9% 0.5% 192 0.9% 0.5%

Total Increase 1,248 3.1% 3.0% 1,122 3.2% 3.0%

China


Merit Increase 411 8.4% 8.5% 345 8.2% 8.5%

Other Increase 93 1.9% 1.0% 78 1.5% 1.0%

Total Increase 419 9.2% 9.0% 355 8.9% 9.0%

France


Merit Increase 298 2.9% 3.0% 246 2.9% 3.0%

Other Increase 64 0.6% 0.5% 59 0.7% 0.5%

Total Increase 307 3.1% 3.0% 256 3.0% 3.0%

Germany


Merit Increase 351 3.0% 3.0% 293 3.0% 3.0%

Other Increase 65 0.7% 0.5% 54 0.6% 0.5%

Total Increase 358 3.1% 3.0% 300 3.2% 3.0%

FIGURE G1A Salary Budget Increases, by Type of Increase (zeros included) (continued)


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Type of Increase



India


Merit Increase 320 11.1% 11.5% 267 10.6% 11.3%

Other Increase 59 1.4% 1.0% 56 1.4% 1.0%

Total Increase 325 11.5% 12.0% 272 11.1% 12.0%

Japan


Merit Increase 255 2.5% 2.5% 216 2.6% 2.5%

Other Increase 61 0.6% 0.5% 46 0.7% 0.5%

Total Increase 260 2.7% 2.5% 221 2.7% 2.6%

Netherlands


Merit Increase 208 3.1% 3.0% 169 3.0% 3.0%

Other Increase 43 0.8% 0.5% 42 0.9% 0.5%

Total Increase 216 3.2% 3.0% 179 3.1% 3.0%

Singapore


Merit Increase 278 4.2% 4.2% 233 4.3% 4.3%

Other Increase 45 0.8% 0.5% 35 0.6% 0.5%

Total Increase 282 4.4% 4.5% 237 4.5% 4.5%

Spain


Merit Increase 200 2.7% 2.8% 165 2.7% 3.0%

Other Increase 30 0.6% 0.5% 32 0.5% 0.5%

Total Increase 208 2.8% 3.0% 169 2.9% 3.0%

United Kingdom


Merit Increase 550 3.0% 3.0% 448 3.0% 3.0%

Other Increase 126 0.7% 0.5% 104 0.7% 0.5%

Total Increase 560 3.2% 3.0% 466 3.2% 3.0%

United States


Merit Increase 5,750 2.9% 3.0% 5,355 2.9% 3.0%

Other Increase 1,299 1.0% 0.5% 1,118 0.9% 0.5%

Total Increase 6,303 3.0% 3.0% 5,810 3.1% 3.0%


FIGURE G1B Salary Budget Increases, by Type of Increase (zeros NOT included) (continued)


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FIGURE G2A Total Salary Budget Increases, by Employee Category (zeros included)

Employee Category



Australia

NHN 52 3.8% 4.0% 42 4.0% 4.0%

NS 118 4.1% 4.0% 96 4.0% 4.0%

MS 114 4.0% 4.0% 98 4.0% 4.0%

OE 43 4.0% 4.0% 38 4.1% 4.0%

ALL 327 4.0% 4.0% 274 4.0% 4.0%

Brazil

NHN 48 7.8% 8.0% 40 7.1% 7.8%

NS 93 7.6% 7.5% 77 7.2% 7.5%

MS 90 7.5% 7.5% 75 7.1% 7.5%

OE 38 8.0% 7.4% 33 7.6% 8.0%

ALL 269 7.7% 7.5% 225 7.2% 7.5%

Canada

NHN 240 3.0% 3.0% 210 3.1% 3.0%

NS 374 3.0% 3.0% 328 3.1% 3.0%

MS 403 3.0% 3.0% 357 3.1% 3.0%

OE 278 3.0% 3.0% 250 3.1% 3.0%

ALL 1,295 3.0% 3.0% 1,145 3.1% 3.0%

China

NHN 73 10.1% 9.4% 66 9.9% 9.0%

NS 156 9.1% 9.0% 127 8.6% 8.6%

MS 146 8.7% 8.8% 122 8.4% 8.5%

OE 49 8.7% 9.0% 46 8.5% 9.0%

ALL 424 9.1% 9.0% 361 8.8% 8.7%

France

NHN 44 2.8% 3.0% 39 2.9% 3.0%

NS 117 2.9% 3.0% 96 3.0% 3.0%

MS 115 3.2% 3.0% 94 3.0% 3.0%

OE 38 2.9% 3.0% 33 2.9% 3.0%

ALL 314 3.0% 3.0% 262 3.0% 3.0%

Germany

NHN 52 2.9% 3.0% 45 3.0% 3.0%

NS 134 3.0% 3.0% 109 3.1% 3.0%

MS 133 3.0% 3.0% 110 3.1% 3.0%

OE 49 3.2% 3.0% 42 3.1% 3.0%

ALL 368 3.0% 3.0% 306 3.1% 3.0%

India

NHN 51 11.2% 12.0% 44 11.1% 12.0%

NS 122 11.3% 12.0% 102 10.6% 11.5%

MS 119 11.1% 11.8% 100 10.6% 11.5%

OE 41 11.3% 12.0% 36 10.7% 12.0%

ALL 333 11.2% 12.0% 282 10.7% 11.9%

Japan

NHN 40 2.5% 2.5% 33 2.6% 2.5%

NS 97 2.7% 2.5% 80 2.8% 2.7%

MS 92 2.6% 2.5% 77 2.8% 2.7%

OE 38 2.5% 2.5% 31 2.7% 2.5%

ALL 267 2.6% 2.5% 221 2.7% 2.6%

Non-U.S. Countries

NHNNonmanagement

Hourly Nonunion

NSNonmanagement

Salaried

MS Management Salaried

OE Officers/Executives

U.S.

NHNNonmanagement

Hourly Nonunion

NSNonmanagement

Salaried

ES Exempt Salaried



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Employee Category



Netherlands

NHN 32 3.1% 3.0% 28 2.8% 3.0%

NS 85 3.1% 3.0% 70 3.0% 3.0%

MS 83 3.1% 3.0% 72 3.0% 3.0%

OE 22 3.3% 3.0% 19 3.0% 3.0%

ALL 222 3.1% 3.0% 189 3.0% 3.0%

Singapore

NHN 38 4.0% 4.0% 32 4.0% 4.5%

NS 109 4.3% 4.5% 91 4.3% 4.5%

MS 99 4.3% 4.4% 83 4.3% 4.5%

OE 43 4.5% 4.5% 38 4.8% 4.5%

ALL 289 4.3% 4.5% 244 4.3% 4.5%

Spain

NHN 28 2.8% 2.9% 25 2.9% 3.0%

NS 83 2.8% 3.0% 66 2.9% 3.0%

MS 77 2.8% 3.0% 62 2.9% 3.0%

OE 22 2.8% 2.9% 18 2.7% 3.0%

ALL 210 2.8% 3.0% 171 2.9% 3.0%

United Kingdom

NHN 92 3.0% 3.0% 78 3.0% 3.0%

NS 191 3.1% 3.0% 156 3.1% 3.0%

MS 188 3.1% 3.0% 156 3.1% 3.0%

OE 101 3.3% 3.0% 84 3.1% 3.0%

ALL 572 3.1% 3.0% 474 3.1% 3.0%

United States

NHN 1,653 2.8% 3.0% 1,474 2.9% 3.0%

NS 1,047 2.9% 3.0% 932 3.0% 3.0%

ES 2,123 2.9% 3.0% 1,893 3.0% 3.0%

OE 1,891 2.8% 3.0% 1,706 3.0% 3.0%

ALL 6,714 2.8% 3.0% 6,005 3.0% 3.0%

FIGURE G2B Total Salary Budget Increases, by Employee Category (zeros NOT included)

Employee Category



Australia

NHN 50 4.0% 4.0% 41 4.1% 4.0%

NS 116 4.1% 4.0% 95 4.1% 4.0%

MS 113 4.0% 4.0% 97 4.1% 4.0%

OE 42 4.1% 4.0% 38 4.1% 4.0%

ALL 321 4.1% 4.0% 271 4.1% 4.0%

Brazil

NHN 47 8.0% 8.0% 40 7.1% 7.8%

NS 93 7.6% 7.5% 77 7.2% 7.5%

MS 90 7.5% 7.5% 75 7.1% 7.5%

OE 38 8.0% 7.4% 33 7.6% 8.0%

ALL 268 7.7% 7.5% 225 7.2% 7.5%

FIGURE G2A Total Salary Budget Increases, by Employee Category (zeros included) (continued)


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Employee Category



Canada

NHN 234 3.1% 3.0% 208 3.1% 3.0%

NS 364 3.1% 3.0% 321 3.2% 3.0%

MS 393 3.1% 3.0% 350 3.2% 3.0%

OE 257 3.2% 3.0% 243 3.2% 3.0%

ALL 1,248 3.1% 3.0% 1,122 3.2% 3.0%

China

NHN 72 10.2% 9.4% 65 10.0% 9.0%

NS 154 9.2% 9.0% 125 8.7% 8.6%

MS 145 8.8% 8.8% 120 8.6% 8.5%

OE 48 8.9% 9.0% 45 8.7% 9.0%

ALL 419 9.2% 9.0% 355 8.9% 9.0%

France

NHN 42 2.9% 3.0% 37 3.1% 3.0%

NS 114 3.0% 3.0% 94 3.1% 3.0%

MS 113 3.3% 3.0% 92 3.1% 3.0%

OE 38 2.9% 3.0% 33 2.9% 3.0%

ALL 307 3.1% 3.0% 256 3.0% 3.0%

Germany

NHN 51 3.0% 3.0% 44 3.1% 3.0%

NS 129 3.2% 3.0% 107 3.2% 3.0%

MS 130 3.1% 3.0% 108 3.2% 3.0%

OE 48 3.2% 3.0% 41 3.1% 3.0%

ALL 358 3.1% 3.0% 300 3.2% 3.0%

India

NHN 49 11.6% 12.0% 42 11.6% 12.0%

NS 119 11.6% 12.0% 98 11.0% 11.8%

MS 116 11.4% 11.9% 96 11.0% 11.7%

OE 41 11.3% 12.0% 36 10.7% 12.0%

ALL 325 11.5% 12.0% 272 11.1% 12.0%

Japan

NHN 40 2.5% 2.5% 33 2.6% 2.5%

NS 95 2.7% 2.5% 80 2.8% 2.7%

MS 90 2.7% 2.5% 77 2.8% 2.7%

OE 35 2.7% 2.5% 31 2.7% 2.5%

ALL 260 2.7% 2.5% 221 2.7% 2.6%

Netherlands

NHN 30 3.3% 3.0% 25 3.2% 3.0%

NS 83 3.2% 3.0% 67 3.1% 3.0%

MS 81 3.2% 3.0% 69 3.1% 3.0%

OE 22 3.3% 3.0% 18 3.1% 3.0%

ALL 216 3.2% 3.0% 179 3.1% 3.0%

Singapore

NHN 36 4.2% 4.1% 30 4.3% 4.5%

NS 107 4.4% 4.5% 89 4.4% 4.5%

MS 97 4.3% 4.4% 81 4.4% 4.5%

OE 42 4.7% 4.5% 37 4.9% 4.5%

ALL 282 4.4% 4.5% 237 4.5% 4.5%

FIGURE G2B Total Salary Budget Increases, by Employee Category (zeros NOT included) (continued)

Non-U.S. Countries

NHNNonmanagement

Hourly Nonunion

NSNonmanagement

Salaried

MS Management Salaried


U.S.

NHNNonmanagement

Hourly Nonunion

NSNonmanagement

Salaried

ES Exempt Salaried



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Employee Category



Spain

NHN 28 2.8% 2.9% 25 2.9% 3.0%

NS 82 2.8% 3.0% 65 2.9% 3.0%

MS 76 2.8% 3.0% 61 2.9% 3.0%

OE 22 2.8% 2.9% 18 2.7% 3.0%

ALL 208 2.8% 3.0% 169 2.9% 3.0%

United Kingdom

NHN 90 3.0% 3.0% 76 3.1% 3.0%

NS 186 3.2% 3.0% 153 3.2% 3.0%

MS 184 3.2% 3.0% 153 3.2% 3.0%

OE 100 3.3% 3.0% 84 3.1% 3.0%

ALL 560 3.2% 3.0% 466 3.2% 3.0%

United States

NHN 1,561 3.0% 3.0% 1,426 3.0% 3.0%

NS 996 3.0% 3.0% 908 3.1% 3.0%

ES 2,012 3.0% 3.0% 1,837 3.1% 3.0%

OE 1,734 3.1% 3.0% 1,639 3.2% 3.0%

ALL 6,303 3.0% 3.0% 5,810 3.1% 3.0%

FIGURE G3 Number of Months Between Increases


Mean Median Mean Median

Australia 12.4 12.0 12.2 12.0

Brazil 11.6 12.0 11.5 12.0

Canada 12.2 12.0 12.1 12.0

China 12.1 12.0 11.9 12.0

France 12.4 12.0 12.2 12.0

Germany 12.2 12.0 12.0 12.0

India 12.2 12.0 12.1 12.0

Japan 12.3 12.0 12.1 12.0

Netherlands 12.6 12.0 12.4 12.0

Singapore 12.3 12.0 12.2 12.0

Spain 12.2 12.0 12.1 12.0

United Kingdom

12.4 12.0 12.2 12.0

United States 12.8 12.0 12.4 12.0

FIGURE G2B Total Salary Budget Increases, by Employee Category (zeros NOT included) (continued)


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The following table was provided by Strategic Rewards Group and includes global comparisons of ave rage increase and inflation information for 70 countries within four major regions. The information was collected from more

than 7,200 Strategic Rewards Group clients and includes increases that were awarded in 2012 and projections for 2013 in four categories: executive, management, profes-sional and employee.

FIGURE G4 International Merit Increases & Inflation Data collected, analyzed and reported by Strategic Rewards Group

2012 2013

Average Increase

Inflation (2nd Quarter)

ProjectedInflation

Increases Planned

Executive Management Professional Employee

EUROPE

Austria 3.8 3.3 2.4 4.0 3.6 3.1 2.8

Belgium 3.9 3.5 3.3 4.4 4.0 3.8 3.4

Cyprus 3.7 3.1 3.8 5.4 4.8 4.1 4.0

Czech Republic 2.4 1.8 3.6 4.9 4.2 3.8 3.6

Denmark 3.6 2.9 2.5 4.6 4.1 3.7 3.1

Estonia 5.8 5.5 4.2 6.6 6.0 5.2 4.8

Euro Zone 3.1 2.5 2.7 3.8 3.1 2.8 2.7

Finland 3.9 3.3 3.2 5.1 4.7 4.0 3.6

France 2.8 2.1 2.3 4.5 4.0 3.3 3.1

Germany 3.3 2.5 2.1 4.0 3.6 3.2 2.8

Greece 3.9 3.8 1.7 3.5 3.2 2.8 2.4

Hungary 5.4 4.8 5.4 7.0 6.3 5.5 5.4

Iceland 4.2 3.1 6.5 7.5 7.1 7.1 6.8

Irish Republic 3.4 2.9 2.0 4.1 3.7 3.2 2.9

Italy 3.2 2.7 3.3 5.0 4.5 4.3 4.2

Latvia 4.9 4.4 2.9 5.2 4.7 4.2 4.1

Lithuania 5.1 4.3 3.4 5.8 5.1 4.7 4.4

Luxembourg 4.2 3.6 2.6 4.8 4.0 3.7 3.4

Netherlands 3.2 2.1 2.3 4.2 3.5 3.1 2.8

Norway 2.4 1.4 0.6 3.5 2.9 2.4 2.1

Poland 4.9 4.6 4.2 6.2 5.5 5.1 4.8

Portugal 4.4 4.0 3.1 5.2 4.5 3.9 3.6

Russia 10.3 9.7 3.8 5.7 4.7 4.2 1.1

Slovak Republic 3.5 3.0 3.7 5.6 5.1 4.6 4.2

Slovenia 2.4 1.6 2.8 4.6 3.7 3.1 2.9

Spain 3.9 3.6 2.2 4.8 3.8 3.4 3.1

Sweden 3.8 3.1 1.8 4.1 3.7 3.3 3.2

Switzerland 1.3 0.4 0.9 3.0 2.4 1.9 1.5

Ukraine 5.8 4.8 8.9 10.2 9.4 9.1 8.9

United Kingdom 4.5 4.1 3.6 5.5 4.6 4.2 3.9


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FIGURE G4 International Merit Increases & Inflation (continued)

2012 2013

Average Increase


ProjectedInflation

Increases Planned


ASIA PACIFIC

Australia 4.1 3.2 1.7 4.5 4.1 3.7 3.4

Bangladesh 11.1 10.7 9.9 11.5 10.5 9.6 9.1

China 7.2 5.3 3.6 5.5 4.8 4.6 4.4

Hong Kong 4.9 4.3 4.7 6.5 5.9 5.2 4.9

India 10.8 9.9 9.6 11.2 10.6 10.2 10.1

Indonesia 6.8 6.1 4.6 6.5 5.8 5.6 4.9

Japan 1.8 (0.4) 0.6 2.5 2.0 1.8 1.5

Korea (South) 4.6 3.9 2.6 3.8 3.4 2.9 2.8

Malaysia (Pen.) 3.8 3.1 2.3 3.6 3.1 3.0 2.7

New Zealand 4.8 4.4 1.8 3.5 2.9 2.1 2.0

Pakistan 12.7 12.3 11.4 12.8 11.7 11.5 11.4

Philippines 5.3 4.6 3.1 4.7 4.2 3.8 3.5

Singapore 5.8 5.0 5.3 6.5 5.7 5.1 4.9

Sri Lanka 6.7 6.1 5.6 6.6 5.6 5.5 5.4

Taiwan 2.2 1.4 1.5 2.8 2.2 2.1 1.8

Thailand 4.7 4.1 2.7 4.5 3.9 3.3 3.1

Vietnam 16.7 16.9 10.6 12.5 11.8 11.3 10.7

AFRICA/MIDDLE EAST

Bahrain 2.5 1.9 3.4 4.6 3.2 2.9 2.6

Egypt 12.2 11.9 8.9 10.5 9.8 9.6 9.1

Israel 4.5 3.7 2.3 3.5 3.1 2.6 2.4

Kenya 15.3 14.3 13.9 15.1 14.3 13.1 12.8

Nigeria 12.4 12.2 12.8 13.5 13.1 12.8 12.5

Saudi Arabia 5.3 4.9 5.2 6.5 5.8 5.5 5.3

South Africa 5.4 4.3 6.1 7.4 6.7 6.1 6.0

Turkey 5.4 4.5 9.9 10.5 10.2 10.1 9.9

UAE 2.4 1.9 1.6 2.5 1.9 1.7 1.6

Zimbabwe* 4.2 4.3 4.9* 5.2 4.4 4.1 4.0

LATIN AMERICA

Argentina 19.2 18.9 19.3 21.5 20.4 19.8 19.5

Brazil 7.1 6.4 5.3 7.0 6.6 6.5 6.3

Chile 3.7 3.1 3.7 4.8 4.2 4.1 3.9

Colombia 3.8 3.1 3.6 4.7 4.1 3.8 3.7

Costa Rica 5.2 4.8 3.7 5.0 4.5 4.1 4.0

Ecuador 5.3 5.2 5.4 6.5 5.8 5.5 5.3

Guatemala 6.2 6.1 4.5 5.5 5.1 4.9 4.7

Mexico 4.0 3.4 3.5 5.5 4.7 4.1 3.9

Panama 4.6 4.2 4.6 5.8 5.2 4.9 4.6

Peru 3.8 3.4 4.2 5.3 4.8 4.5 34.1

Puerto Rico 3.1 2.6 2.8 3.9 3.3 3.0 2.7

Venezuela 23.1 22.8 23.9 25.4 24.9 24.4 24.1


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FIGURE G4 International Merit Increases & Inflation (continued)

2012 2013

Average Increase


ProjectedInflation

Increases Planned


NORTH AMERICA

Canada 3.6 3.1 2.2 4.2 3.7 3.4 3.1

USA 3.8 3.2 2.4 4.5 4.0 3.6 3.2

Notes: ❚❚ Strategic Rewards Group’s annual regular survey is effective June 2012.

❚❚ Responses of zero percent are not included in data.

❚❚ Merit salary survey data for 2012 and 2013 (newly projected) was obtained from more than 7,200 clients and general survey participants.

❚❚ In higher inflation countries, increases may be given more frequently than annual.

❚❚ CPI data provided by The World Bank, IMF, and the London School of Economics, Barclays Bank and the Economist Intelligence Unit.

❚❚ Sector-specific increases are available upon request for a nominal fee (e.g., Bio-tech, E&C, High-tech, INGO/NGO, Pharmaceutical, Professional Services).

❚❚ A total of 70 countries (plus Euro Zone average) are listed, but data are available for another 62 countries. Specific labor markets and/or sectors are available for $200 per location (e.g. Brazil — Rio de Janeiro, São Paulo and Brasília).

* Zimbabwe — rampant inflation has given rise to dollarization (USD).

Survey definitions for employee category❚❚ Executives — Officials, elected or appointed, and their equivalent business unit or function heads.

❚❚ Managers — Management in operational and functional roles not considered “Top.”

❚❚ Professional — Professionals having a degreed or commonly recognized field of knowledge/work, which may (or not) include the supervision of personnel. May also include key contributors and supervisors.

❚❚ Employee — Regular operational and functional employees not having any supervisory responsibility.


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Participant ListingU.S. Firms

Accommodation & Food Services

Accor North America Inc. - Motel 6

ARAMARK Corp.

Arby’s Restaurant Group

Best Western International Inc.

Carlson Inc.

Chipotle Mexican Grill

Choice Hotels International

Compass Group, NAD

Cracker Barrel Old Country Store

Darden Inc.

DineEquity

Dunkin’ Brands Inc.

Golden Corral

Harris Teeter

Hyatt Hotels Corp.

InterContinental Hotels Group

Interstate Hotels and Resorts

Marriott International

McDonald’s Corp.

OSI Restaurant Partners

Panera Bread

Sodexo

Starwood Hotels & Resorts Worldwide Inc.

The Wendy’s Co.

Tim Hortons Inc.

Wyndham Worldwide

Administrative & Support & Waste Management & Remediation Services

3C

APAC Customer Services Inc.

BI Inc.

CH2M Hill Plateau Remediation Co.

Covanta Energy

EnergySolutions

Freeman

General Dynamics Corp.

LifeLock Inc.

Merkle Inc.

Navigant Inc.

NEW Customer Service Companies Inc.

Rollins Inc.

Safety-Kleen Systems Inc.

Savannah River Remediation

Securitas Security Services USA Inc.

SOS Employment Group

Sykes Enterprises Inc.

URS Federal Technical Services

Waste Management Inc.

Agriculture, Forestry, Fishing & Hunting

GROWMARK Inc.

J.R. Simplot Co.

Juddmonte Farms

Kansas Farm Bureau

Pioneer Hi-Bred International Inc.

Plum Creek Timber Co. Inc.

Southern States Cooperative Inc.

Syngenta

The Westervelt Co.

Weyerhaeuser Co.

Arts, Entertainment & Recreation

AMC Networks

Arena Operating Co.

Chumash Casino Resort

Foxwoods Resort Casino

Hershey Entertainment & Resorts Co.

J. Paul Getty Trust

MGM Resorts International

Mohegan Sun

Multnomah Athletic Club

Oneida Tribe of Indians of Wisconsin

SMSC Gaming Enterprise

The Cosmopolitan of Las Vegas

The Historic New Orleans Collection

Viejas Enterprises

Walt Disney Parks & Resorts

WMS

Construction

Bechtel Corp.

Black & Veatch

EMCOR Group Inc.

Fabcon

Fluor Corp.

Hunter Contracting

Jacobs Engineering

K. Hovnanian Enterprises Inc.

Lend Lease

Lennar Corp.

Mattamy Homes Limited

Meritage Homes Corp.

PCL Constructors Inc.

PulteGroup Inc.

Roebbelen

The Ryland Group Inc.

The Shaw Group Inc.

Unified Recovery Group

URS Energy & Construction

Washington Closure Hanford LLC

Williams Scotsman Inc.

Zachry

Educational Services

American Association of Community Colleges

American Career College & West Coast University

American University

Apollo Group Inc.

Arizona State University

Ball State University

Boston College

Bridgepoint Education

Brigham Young University

Capella Education Co.

Career Education Corp.

Concorde Career Colleges Inc.

Corinthian Colleges

County of Albemarle, VA - School Div.

County of Albemarle, VA - Teachers Only

Cuyahoga Community College

DePaul University

Drexel University

Duval County Public Schools

Eastern Kentucky University

Eastern Michigan University

Education Development Center Inc.

Fairleigh Dickinson University

Georgia Institute of Technology

Girl Scouts of the USA

Harrisburg Area Community College

Harvard University

Howard Hughes Medical Institute

Indiana State University

Indiana University (Bloomington Campus)

Johns Hopkins University

Kamehameha Schools

Knowledge Universe US

Laureate Education Inc.

Learning Care Group Inc

Loyola University Chicago

Maricopa County Community College District

Medical College of Wisconsin

Milton Hershey School

Missouri State University

Mount Holyoke College

Nelnet Inc.

New York University

Northeastern University

Northfield Mount Hermon School

Northwestern University

Old Town School

Pearson

Princeton University

Rhode Island School of Design

Rochester Institute of Technology

Rutgers, The State University of New Jersey

Smith College

Southern Methodist University

Stanford University

Stony Brook University

Temple University

Texas Christian University

TG

The George Washington University

The Ohio State University

The University of Alabama at Birmingham (UAB)

Tufts University

U.C. Berkeley

UCLA

Universal Technical Institute

University of Akron

University of Baltimore

University of California, San Diego

University of Chicago

University of Dayton

University of Houston

University of Massachusetts Medical School

University of Miami

University of Michigan

University of Missouri

University of New Mexico

University of Notre Dame

University of Pennylsvania

University of Rochester

University of St Thomas

University of Texas System

Utah Valley University

Wake Forest University

Washington University in St. Louis

Wellesley College

West Virginia University

Wright State University

Finance & Insurance

AgStar Financial Services

American Chartered Bank

Associated Banc-Corp

Bank of Montreal

Bankers Trust Co.

BMO Harris Bank

Board of Governors of the Federal Reserve System

Branch Banking & Trust

Bremer Financial Corp.

Citigroup

Citizens Republic Bancorp

Eastern Bank

Federal Reserve Bank of Atlanta

Federal Reserve Bank of Boston

Federal Reserve Bank of Chicago

Federal Reserve Bank of Cleveland

Federal Reserve Bank of Dallas

Federal Reserve Bank of Kansas City

Federal Reserve Bank of San Francisco

First Citizens Bank

First National Bank of Omaha

Fulton Financial Corp.

Hudson Valley Federal Credit Union

Huntington National Bank

Navigant Credit Union

New York Community Bancorp

Royal Bank of Canada

Sandy Spring Bank

SchoolsFirst Federal Credit Union

STAR Financial Bank

Sun National Bank


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The Bank of Tampa

The F&M Bank & Trust Co.

Union Bank

Virginia Housing Development Authority

Webster Bank

Finance & Insurance Credit Intermediation & Related Activities

3Rivers Federal Credit Union

Advance America Cash Advance Centers Inc.

AgFirst Farm Credit Bank

American National Bank of Texas

Anheuser-Busch Employees’ Credit Union

Asset Acceptance Capital Corp.

Banco Popular of Puerto Rico

Bank of Oklahoma

BBVA Compass

Boeing Employees Credit Union (BECU)

CaoStar Bank

Capital One

Carrington Mortgage Services

CoBank ACB

Comerica

Dacotah Banks Inc.

Discovery Financial Services

Dollar Financial Group

Farm Credit Bank of Texas

Federal Home Loan Bank of Boston

Federal Home Loan Bank of Cincinnati

Federal Home Loan Bank of Des Moines

Federal Home Loan Bank of Indianapolis

Federal Home Loan Bank of Pittsburgh

Fifth Third Bancorp

FINCA International

First Financial Bank

First National Bank - Midwest City

First Niagara Financial Group

Fort Knox Federal Credit Union

GECU

Harborstone Credit Union

Higher One, Inc.

Hyundai Capital America

Lake Federal Bank FSB

Landmark Credit Union

M&T Bank

MasterCard

Mercedes-Benz Financial Services

Mountain America Credit Union

Navy Federal Credit Union

Portfolio Recovery Associates Inc.

PrivateBancorp Inc.

Provident Bank NJ

Rabobank, N.A.

RBS Citizens Bank

S&T Bank

Sallie Mae

Scotiabank

SunTrust Banks

Susquehanna Bancshares Inc.

Synovus Financial Corp.

TD Bank Group

Teachers Credit Union

Technology Credit Union

The CIT Group

Travis Credit Union

TSYS

UMB Financial Corp.

University Of Wisconsin Credit Union

US Federal Credit Union

Visa Inc.

Wells Fargo

Finance & Insurance Funds, Trusts & Other Financial Vehicles

APFC

Astoria Federal Savings

BNY Mellon

Church Pension Group Services Corp.

Depository Trust & Clearing Corp.

ESL Federal Credit Union

Farm Credit Services of America

Illinois Municipal Retirement Fund

Infinity FCU

Invesco Ltd.

Johnson Financial Group

Liberty Bank

OneMain Financial/CitiFinancial

Pioneer Investment Management

PNC Bank

Provident Bank

SAIF Corp.

Sterling Bank

T Rowe Price Group

The Capital Group Cos. Inc.

Wellington Management Co. LLP

Finance & Insurance Insurance Carriers & Related Activities

AAA National Office

AAA Southern New England

Accident Fund Insurance Company of America

Aetna Inc.

Affinity Health Plan

AIPSO

Allianz of America

Allstate Insurance Co.

American Family Insurance

American Financial Group

American National Insurance Co.

Amerigroup Corp.

Ameritas Life Insurance Corp.

Amica Mutual Ins Co.

Assurant Inc.

Asurion

Automobile Club of Southern California

AXA Equitable

Blue Cross & Blue Shield of Rhode Island

Blue Cross and Blue Shield of Alabama

Blue Cross and Blue Shield of Kansas

Blue Cross and Blue Shield of Louisiana

Blue Cross and Blue Shield of Massachusetts

Blue Cross Blue Shield of Arizona

Blue Cross Blue Shield of Kansas City

Blue Cross Blue Shield of Michigan

Blue Cross Blue Shield of Nebraska

Blue Cross Blue Shield of North Carolina

Blue Cross of Idaho

Blue Shield of California

BlueCross BlueShield of South Carolina

BlueCross BlueShield of Tennessee

BMC HealthNet Plan

California Casualty Management Co.

Cambia Health Solutions

Capital BlueCross

CareFirst BCBS

Chubb and Son

CIGNA

Citizens Property Insurance Corp.

CNA Insurance

ConnectiCare Inc.

COUNTRY Financial

Coventry Health Care Inc.

CUNA Mutual Group

Delta Dental of California

Delta Dental of Virginia

Delta Dental of Wisconsin Inc.

Delta Dental Plan of Michigan

Employers Mutual Casualty Co.

Erie Insurance Group

Euler Hermes NA Ins Co.

ExcellusBCBS

Farmers Insurance

FBL Financial Group Inc.

FCCI Insurance Group

Federated Mutual Insurance Cos.

First American Financial

Florida Blue

FM Global

Foresters

Frankenmuth Insurance

Genworth Financial

Germania Insurance Cos.

Grange Mutual Casualty Co.

Great-West Life and Annuity Insurance Co.

Guardian Life Insurance

GuideOne Mutual Insurance

Harvard Pilgrim Health Care

Health New England

Health Partners of Philadelphia

HealthSpring Inc.

Highmark Inc.

Horizon Blue Cross Blue Shield of New Jersey

IAT Group

ICW Group

Independence Blue Cross

Indiana Farm Bureau Insurance

ING Insurance US

Insurance Placement Facility of Pennsylvania

Inter Valley Health Plan

Jackson National Life

Kaiser Foundation Health Plan Inc.

Kansas City Life Insurance Co.

Kemper Preferred

Kentucky Farm Bureau Mutual Insurance Co.

LAMMICO

Liberty Mutual Insurance

Lincoln Financial Group

Lockton Inc.

Louisiana Workers’ Compensation Corp.

MAG Mutual Insurance Co.

Magellan Health Services Inc.

Markel Corp.

MassMutual Life Insurance Co.

MED3OOO

Medica

Medical Mutual of Ohio

MetLife Inc.

Michigan Farm Bureau

Mortgage Guaranty Insurance Corp.

Munich American Reassurance Co.

Munich Reinsurance America Inc.

Mutual Trust Financial Group

Nationwide Mutual

NCCI Holdings Inc.

Neighborhood Health Plan of Rhode Island

New York Life Insurance Co.

NJM Insurance Group

NORCAL Mutual Insurance Co.

North Carolina Rate Bureau/ NCRF/NCIGA

Northwestern Mutual

ODYSSEY REINSURANCE

Ohio Mutual Insurance Group

OneAmerica Financial Partners Inc.


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Pacific Life Insurance

Pennsylvania National Mutual Casualty Insurance Co.

Permanent General Companies Inc.

Philadelphia Insurance Cos.

Pinnacol Assurance

Presidential Life Insurance Co.

Primerica

Principal Financial Group

ProSight Specialty Insurance

Protective Life Corp.

Prudential Financial

QBE the Americas

Radian Group Inc.

Rocky Mountain Health Management Corp.

Sammons Financial Group Member Cos.

Securian Financial Group

Security Benefit Corp.

Sirius America Insurance Co.

Sompo Japan Insurance Co. of America

StanCorp Financial Group

State Farm Insurance

Sun Life Financial

Surplus Lines Stamping Office of Texas

Swiss Re

Symetra

Texas Mutual Insurance Co.

Texas Windstorm Insurance Association

The Hanover Insurance Group Inc.

The IMT Group

The Main Street America Group

Transamerica Life Insurance Co.

Travelers

TriWest Healthcare Alliance

Trustmark Cos.

UnitedHealth Group

Unum

USAA

USAble Life Insurance

ValueOptions

VSP

Wellmark Blue Cross & Blue Shield

WellPoint Inc.

Westfield Group

Willis North America

Woodmen of the World

XL America

Zurich North America

Finance & Insurance Securities, Commodity Contracts, & Other Financial Investments & Related Activities

AmericanWest Bank

Brown Brothers Harriman & Co.

Calamos Investments

Charles Schwab & Co. Inc.

CME Group

CNL

Cullen/Frost Bankers Inc.

DST Systems Inc.

E*TRADE Financial

Edward Jones

Fannie Mae

Federated Investors

Fidelity Investments

First Quadrant

GuideStone Financial Resources

Idaho Housing and Finance Association

Inter-American Development Bank

Janus Capital Group

Johnson Investment Counsel Inc.

Liquidnet Holdings Inc.

LPL Financial

MFS Investment Management

National Futures Association

Northern Trust

Robert W. Baird & Co. Inc.

Scottrade Inc.

Securities America Financial Corp.

Springleaf Financial Services

State Street Corp.

TD Ameritrade

The Gavilon Group LLC

The Options Clearing Corp.

Waddell & Reed

Wells Real Estate Funds

William Blair

Health Care & Social AssistanceAmbulatory Health Care Services, Nursing and Residential Care Facilities and Social Assistance

AACN

Alzheimer’s Association, Georgia Chapter

American Cancer Society

American Cancer Society (East Central Division)

Atria Senior Living

Brookdale Senior Living Inc.

CARTI

Centene Corp.

Consolidated Health Services/CHI National Home Care

DaVita Inc.

Dean Health Systems

Direct Supply Inc.

Emergency Medical Services Co. (EMSC)

Father Flanagan’s Boys’ Home

Feeding America

Golden Living

Group Health Cooperative of South Central Wisconsin

Gulf Coast Regional Blood Center

Harvard Vanguard Medical Associates

HealthCare Partners Medical Group

Horizon Health Care Inc.

Kindred Healthcare Inc.

Mather LifeWays

Oxfam America

Planned Parenthood Federation of America

Planned Parenthood of Central Texas

Prime Therapeutics

Quest Diagnostics

The MENTOR Network

The Polyclinic

The Seeing Eye Inc.

The Vancouver Clinic

United Methodist Retirement Communities

University of Minnesota Physicians

Urology of Indiana

Vi

Virginia United Methodist Homes Inc.

Visiting Nurse Service of New York

VITAS Healthcare Corp.

Weill Medical College of Cornell University

YVFWC

Health Care & Social AssistanceHospitals

Agnesian HealthCare

Alexian Brothers Health System

Allegiance Health

Asante Health System

Ascension Health

Aspirus Inc.

Atlantic Health System

AtlantiCare Regional Medical Center

Aurora Health Care

Banner Health

Baptist Health

Baptist Health South Florida

Bay Area Hospital

BayCare Health System

Baylor Health Care System

Baystate Health

Bellin Health

BJC HealthCare

Blanchard Valley Health System

Botsford Health Care

Cape Cod Healthcare Inc.

Capital Health

Carolinas Healthcare System

Carondelet Health

Catholic Health Initiatives

Cedars-Sinai Medical Center

Centra Health

Central Georgia Health System

Centura Health

Children’s Hospital and Health System

Children’s Hospitals and Clinics of Minnesota

Children’s Medical Center

Children’s National Medical Center

Cincinnati Children’s Hospital Medical Center

City of Hope

Civista Medical Center

Cleveland Clinic

Columbia St. Marys

Community Health Systems

Community Hospital Corp.

Connecticut Children’s Hospital

Cook Children’s Healthcare System

Corizon Health

Dekalb Medical

Denver Health and Hospital Authority

Detroit Medical Center

Eastern Maine Healthcare Systems

El Camino Hospital

Elliot Health System

Essentia Health

Evangelical Community Hospital

Fletcher Allen Health Care

Florida Hospital Tampa Bay

Franciscan Health Systems

Franciscan Missionaries of Our Lady Health System

Frederick Memorial Hospital Inc.

Fremont-Rideout Health Group

Froedtert Health

Genesis HealthCare System

Greenville Hospital System

Gwinnett Health System

H. Lee Moffitt Cancer Center

Hackensack University Medical Center

Harris County Hospital District

Hartford Hospital

Hawaii Permanente Medical Group

HealthEast Care System

HealthSouth Corp.

Henry Ford Health System

High Point Regional Health System

Hospital Sisters Health System

Indiana University Health

Infirmary Health

Ingalls Memorial Hospital

Inova Health System

INTEGRIS Health

Intermountain Healthcare

Iowa Health — Des Moines

John C. Lincoln Health Network

Kaiser Permanente - Northern CA Region

Kaiser Permanente Foundation Health Plan

Kaiser Permanente NW

Lee Memorial Health System


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Loretto Hospital

Main Line Health Inc.

Mary Free Bed Rehabilitation Hospital

Maury Regional Medical Center

Mayo Clinic

Mayo Clinic Health System - Franciscan Healthcare

McLeod Health

MD Anderson Cancer Center

Mednax Inc.

Memorial Health System Inc.

Memorial Healthcare System

Memorial Hermann Healthcare System

Memorial Medical Center

MemorialCare Health System

Mercy Health System

Mercy Iowa City

Methodist Le Bonheur Healthcare

Mills-Peninsula Health Services

Montefiore Medical Center

Mount Sinai Medical Center

Nemours

New York Presbyterian Hospital

Newton Medical Center

Northeast Georgia Health System

NorthShore University HealthSystem

Northwest Community Healthcare

Norwalk Hospital

Orlando Health

Owensboro Medical Health System

Palmetto Health

Palomar Health

Park Nicollet Health Services

Parkland Health & Hospital System

Penn State Hershey Medical Center

Phoenix Children’s Hospital

Piedmont Healthcare

Pinnacle Health System

Poudre Valley Health System

Premier Health Partners

ProHealth Care

Provena Health - Resurrection Health Care

Providence Health & Services

Providence Health & Services California

Regional Health Inc.

Regions Hospital

RML Specialty Hospital

Saint Luke’s Health System

Saint Mary’s Hospital

Salem Health

Sanford Health

Sarah Bush Lincoln Health Center

Scott & White HealthCare

Scottsdale Healthcare

Seton Healthcare Family

Shriners Hospitals for Children International

Sioux Falls Specialty Hospital

Southcoast Hospitals Group

Southern Illinois Healthcare

Southern New Hampshire Health System

Spectrum Health

SSM Health Care - St. Louis

St. Cloud Hospital

St. Luke’s Episcopal Health System

St. Luke’s Health System

St. Thomas Health

St. Vincent’s Health System

St. Vincent’s Healthcare

St. Vincent Health

Summa Western Reserve Hospital

Sutter Lakeside Hospital

Sutter Medical Center Sacramento

Sutter Medical Center Santa Rosa

Tallahassee Memorial HealthCare

TeamHealth

Tenet Healthcare

Texas Children’s Hospital

Texas Health Resources

The Children’s Medical Center of Dayton

The Children’s Mercy Hospital

The Methodist Hospital System

The Nebraska Medical Center

The Ohio State University Wexner Medical Center

The Queen’s Medical Center

The University of Arizona Health Network

Trinity Health

Tuality Healthcare

UCSF Medical Center

UF & Shands - The University of Florida Academic Health Center

UMass Memorial Health Care

UMass Memorial Medical Center

United Hospital Center

Unity Health System

University of Mississippi Medical Center

University of Iowa Health Care

University of Maryland Medical Center

University of Michigan Health System

University of New Mexico Hospitals

University of Pittsburgh Medical Center

UW Health Partners Watertown Regional Medical

Vanderbilt University

Via Christi Health

Virginia Mason Medical Center

Virtua

Wheaton Franciscan Healthcare

InformationData Processing, Hosting and Related Services

Applied HR Strategies Inc.

DCI

GoDaddy.com

HMS

InfoSpace Inc.

Symantec Corp.

Trivantis Corp.

Vantiv

WorldPay US Inc.

Wright Express Corp.

InformationMotion Picture & Sound Recording Industries, Broadcasting (Except Internet) & Other Information Services

20th Century Fox

Acxiom Corp.

ADP

AirWatch

Alliance Data

Alliance Data - Retail Credit Services

American Public Media

Arbitron Inc.

Broadcast Music Inc.

CBIA Inc.

Cincom Systems Inc.

Classified Ventures LLC

Convergys Corp.

Corbis

CSG International

Discovery Communications

DreamWorks Animation

Emory University

Expedia Inc.

Experian

F5 Networks

Federal Reserve Information Technology

Fidelity National Information Services

Fiserv

Fisher Communications

Fujitsu North America

Gannett Co. Inc.

Greater Cincinnati Healthbridge

HBO

Hitachi Data Systems

IHS

IMS Health

International Game Technology

Jack Henry & Associates Inc.

LANDesk Softwate Inc.

ManTech International Corp.

Media General Inc.

Microsoft Corp.

Mitchell International

Moody’s

Neustar Inc.

Nielsen

Online Computer Library Center

Outdoor Channel

PC Mall Inc.

Progress Software Corp.

ProQuest LLC

Quest Software

Red Hat Inc.

Rhapsody International

Rovi Solutions Corp.

Sabre Holdings

Sage North America

SAS Institute Inc.

Sony Pictures Entertainment

SunGard

TeleTech

The New York Times Co.

The Walt Disney Co.

The Weather Channel LLC

Travelport

Trend Micro

Twentieth Century Fox Filmed Entertainment

Valassis Communications

Vertafore Inc.

Viacom Inc.

Vistaprint

Wolters Kluwer

InformationPublishing Industries (Except Internet)

Capstone

Cengage Learning

Consumer Reports

Crain Communications Inc.

ECM Publishers Inc.

Haverford Business Press

International Data Group

J. J. Keller & Associates Inc.

John Wiley & Sons Inc.

LifeWay Christian Resources

McGraw-Hill Education

Meredith Corp.

Penton Media

Random House Inc.

Rosetta Stone

Star Tribune Media Co. LLC

SuperMedia

Take-Two Interactive Software Inc.

The E.W. Scripps Co.

The McGraw-Hill Cos.

Time Inc.

Tribune Co.

Yellow Media Inc.


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Management of Companies & Enterprises

AZZ Inc.

Barnes Group Inc.

BI Inc.

Interpublic Group

J.R. Simplot Co.

Loews Corp.

People’s United Bank

Scripps Networks Interactive

Viad Corp.

ManufacturingChemical Manufacturing

Abbott Laboratories

Actavis Inc.

Air Liquide USA

Air Products and Chemicals Inc.

Alcon

Allergan

Americas Styrenics LLC

Amgen Inc.

AOC LLC

Arkema

Baxter International

Bayer

Boehringer Ingelheim

Bristol-Myers Squibb

Cabot Corp.

Cabot Microelectronics Corp.

CF Industries

Champion Technologies

Chevron Phillips Chemical

Clariant Corp.

Combe Inc.

Cornerstone Chemical Co.

CSL Behring

CYTEC

Daiichi Sankyo Inc.

Dow Corning

Ecolab

Eisai Inc.

Emergent BioSolutions

Endo Pharmaceuticals

Fougera Pharmaceuticals Inc.

Franklin International

Gilead Sciences Inc.

GlaxoSmithKline

GOJO Industries Inc.

H.B. Fuller Co.

Hoffmann-La Roche Inc.

Huntsman

Incyte Corp.

International Flavors and Fragrances Inc.

J.R. Simplot Co.

Johnson & Johnson

Lexicon Pharmaceuticals Inc.

Linde Group

LORD Corp.

Lundbeck LLC

LyondellBasell

Meda Pharmaceuticals

Millennium Inorganic Chemicals

Millennium: The Takeda Oncology Co.

MonoSol Rx

Monsanto

Nalco, an Ecolab Co.

NewMarket Corp.

NITTO DENKO Avecia Inc.

NOVA Chemicals

Novartis Animal Health US Inc.

Novo Nordisk Inc.

OM Group

OMNOVA Solutions

Onyx Pharmaceuticals

Otsuka Pharmaceutical

Patheon Pharmaceuticals

Piramal Healthcare

Polymer Group Inc.

Potash Corp. of Saskatchewan Inc.

Praxair Inc

Purdue Pharma LP

Regeneron Pharmaceuticals Inc.

Rhodia

Roche Diagnostics

S.C. Johnson & Son Inc.

Sanofi

Sasol North America Inc.

Shionogi Inc.

Sigma-Aldrich

Solutia Inc.

Solvay America Inc.

Stepan Co.

Sunovion Pharmaceuticals Inc.

The HallStar Co.

The Lubrizol Corp.

The Sherwin-Williams Co.

Umicore USA Inc.

Valspar Corp.

W.R. Grace

Westlake Chemical

Zeon Chemicals

2020 Technologies

Adobe Systems

Advent Software

Analog Devices Inc.

Anaren Microwave Inc.

Apple

ARM

ATK

Benchmark Electronics

Bose Corp.

Brother International Corp.

Canon USA Inc.

Canon Virginia Inc.

Checkpoint Systems

Coherent Inc.

Compuware Corp.

Corel Corp.

Cree Inc.

Cummins Allison Corp.

Dell Inc.

Digi International

Emulex

Evans & Sutherland Computer Corp.

FCI USA LLC

General Dynamics C4 Systems

GTECH Corp.

Hughes Network Systems

Hutchinson Technology Inc.

Intel

Inter-Coastal Electronics Inc.

Kyocera international Inc.

L-3 Communications Telemetry-West

Lattice Semiconductor

Lenovo

MAQUET

Motorola Solutions Inc.

MSC Software

NCR Corp.

NVIDIA Corp.

NXP Semiconductors

ON Semiconductor

Pitney Bowes Inc.

Plexus

QLogic Corp.

Raytheon Co.

Ricoh Americas Corp.

Ricoh Electronics Inc.

Rockwell Automation

Siemens Corp.

Sonos Inc.

Sony Electronics

Space Systems/Loral

Standard Microsystems Corp.

STMicroelectronics Inc.

Synopsys Inc.

Texas Instruments

TriQuint Semiconductor

TTM Technologies

WaferTech LLC

Zygo Corp.

ManufacturingElectrical Equipment, Appliance & Component Manufacturing

A123 Systems Inc.

ABB

Atmel Corp.

C.R. Bard Inc.

Cooper Industries

Danfoss

Energy Conversion Devices Inc.

Freescale Semiconductor

GE Energy

GM Nameplate

Goodman Manufacturing Co. L.P.

Hamilton Beach Brands Inc.

Intermatic Inc.

Invensys Controls

L-3 Global Communications Solutions Inc.

Littelfuse Inc.

Maxwell Technologies Inc.

Molex

Osram Sylvania

Panasonic Automotive Systems Co. of America

Panasonic Avionics Corp.

Regal Beloit Corp.

ResMed

S&C Electric Co.

Samsung Austin Semiconductor

Skyworks Solutions Inc.

STERIS Corp.

Synaptics

TE Connectivity

Toray Composites (America) Inc.

ManufacturingFood, Beverage & Tobacco Product Manufacturing

ACH Food Cos. Inc.

Agropur Cooperative

Altria

Amy’s Kitchen Inc.

Bacardi USA Inc.

Basic American Foods

Borden Dairy Co.

Brown-Forman

Cargill Inc.

Chiquita Brands

Coca-Cola Bottling Co. Consolidated

Community Coffee Co. LLC

ConAgra Foods Inc.

Corn Products International

Dawn Food Products

Del Monte Corp.

Dr Pepper Snapple Group

E.&J. Gallo Winery

Farmland Foods

General Mills

Grande Cheese Co.

GRUMA Corp.

Guida’s Dairy

Heineken USA Inc.

Heinz North America

High Liner Foods (USA) Inc.

Hormel Foods

HP Hood LLC

Idahoan Foods LLC

J.R. Simplot Co.

Jackson Family Wines

John B. Sanfilippo and Son Inc.

Johnsonville Sausage LLC

Just Born Inc.

Kellogg Co.


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Keystone Foods

Kimberly Clark Corp.

Land O’Lakes Inc.

Leprino Foods Co.

Lorillard Inc.

Mars Inc.

McCain Foods Limited

McCormick & Co. Inc.

Medifast, Inc.

MillerCoors

Molson Coors Brewing Co.

MOM Brands

Morton Salt Inc.

Nature’s Sunshine Products Inc.

NBTY Inc.

Nestle Purina PetCare

Nestle USA Inc.

OSI Industries LLC

Ralcorp Holdings Inc.

Red Bull North America Inc.

Reynolds American Inc.

Rich Products Corp.

Sara Lee Corp.

Sazerac Co. Inc.

Schreiber Foods

SunOpta Inc.

The Coca-Cola Co.

The Hershey Co.

The J.M. Smucker Co.

Trinchero Family Estates

Ventura Foods LLC

Viterra

Wayne Farms LLC

Wells Enterprises

Wm. Wrigley Jr. Co.

ManufacturingMachinery Manufacturing

ASML

Briggs & Stratton Corp.

Cascade Corp.

CNH America LLC

Elliott Turbo

Fairchild Controls Corp.

Flowserve Corp.

Gardner Denver Inc.

Graco Inc.

JBT Corp.

John Deere

Joy Global Inc.

Komatsu America Corp.

KONE Inc.

Link-Belt Construction Equipment

Manitowoc Co.

MTS Systems Corp.

NACCO Materials Handling Group Inc.

Nordson Corp.

Sauer-Danfoss

Schindler Elevator Corp.

Solar Turbines Inc.

StandardAero

Tennant Co.

Terex Corp.

Toshiba America Medical Systems

Vermeer Corp.

ManufacturingMetal Manufacturing

A-dec

ASKO Inc.

ATI Allegheny Ludlum

ATK Federal Premium Ammunition

Ball Corp.

Biomet Inc.

Bulk Handling Systems

Carpenter Technology Corp.

Donaldson Co. Inc.

Emerson Climate Technologies

ESCO Corp.

Evraz NA

Fike Corp.

Gerdau Long Steel North America

Ingalls Shipbuilding

Ingersoll Rand

Latrobe Specialty Metals

Lennox International Inc.

Leupold & Stevens

Materion

Modine Manufacturing Co.

Noranda Aluminum

NSK Americas Inc.

Remington Arms LLC

SGL Carbon LLC

Snap-on Inc.

Tenaris

The Bilco Co.

ThyssenKrupp Steel USA

Tower International

U.S. Steel Corp.

Valmont Industries Inc.

Worthington Industries

Wright Medical

ManufacturingMiscellaneous Manufacturing

AB SCIEX

Acuity Brands

Acushnet Co.

AMS, wholly owned Subsidiary of ENDO

Amway

Apogee Enterprises Inc.

Applied Materials

Armstrong World Industries

Ash Grove Cement Co.

B. Braun Medical Inc.

Beckman Coulter Inc.

Becton Dickinson

Bemis Manufacturing Co.

BorgWarner Inc.

Boston Scientific Corp.

Cardiac Science Corp.

Carmeuse Lime & Stone

Celestica

CITGO Petroleum Corp.

Colgate-Palmolive

Danaher-Water Quality Group

David Michael & Co. Inc.

Dendreon

DFB Pharmaceuticals Inc.

Edwards Lifesciences

Energizer Holdings Inc.

EnPro Industries Inc.

Essilor of America

Excelitas Technologies

First Solar

Fiskars

Forest Laboratories Inc.

Formica Corp.

Fortune Brands Home & Security Inc.

Furniture Brands

GAF

Goodrich - Sensors and Integrated Systems

Goodrich Corp.

Greif

Harland Clarke

Harley-Davidson Motor Co.

Haworth Inc.

Herman Miller Inc.

Hill-Rom Holdings Inc.

Hilti North America

Holcim (US) Inc.

Hollister Inc.

Honeywell FM&T

Hunter Douglas Inc.

Hussmann

Impax Laboratories

Infastech

Ingersoll Rand

International Imaging Materials Inc.

Intertape Polymer Group

Invacare Corp.

J.M. Huber Corp.

Johns Manville

Jostens Inc.

Kao USA Inc.

Kohler Co.

L-3 Communications Corp.

L’Oreal USA Inc.

Luck Cos.

Masco Cabinetry

Masco Corp.

MasterBrand Cabinets

Merit Medical Systems

Mylan Inc.

National Gypsum Co.

National Pen Co.

Novartis OTC

Olin Corp. - Winchester Division

Olympus Corp. of the Americas

Ono Pharma USA Inc.

Orscheln Products

Owens Corning

Owens Illinois

Panduit Corp.

Pella Corp.

Pentair Inc.

Pfizer Inc.

Revlon

Rexnord

Savannah River Nuclear Solutions LLC

Sealy Inc.

SentrySafe

Spectrum Brands

SPX Corp.

St. Jude Medical Cardiac Rhythm Management Division

Starkey Hearing Technologies

Steelcase Inc.

STIHL Inc.

Straumann US

Swagelok

Synthes USA

Targus Group International Inc.

TaylorMade adidas Golf Co.

Tempur-Pedic International Inc.

Terumo BCT (formerly known as CaridianBCT)

Tesoro Cos. Inc.

The Colman Group Inc.

The Goodyear Tire & Rubber Co.

The Toro Co.

Thoratec Corp.

TXI Operations LP and Affiliates

Unilever

United Technologies Corp.

USG Corp.

Valero Energy Corp.

Volcano Corp.

VOLVO GROUP North America

Waters Corp.

Welch Allyn Inc.

Western Refining

Wilson Sporting Goods Co.

Xylem Inc.

ZF Group NAO

Zimmer Inc.

ManufacturingPaper Manufacturing, Printing & Related Support Activities

Appleton

Boise Inc.

Clearwater Paper

Deluxe Corp.

Domtar Corp.

Evergreen Packaging

First Quality Enterprises

Glatfelter

Huhtamaki Inc.

Ingram Content Group


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International Paper

Kimberly-Clark

Liberty Diversified International

Little Rapids Corp.

Longview Fibre Paper and Packaging Inc.

Massachusetts Medical Society

Neenah Paper Inc.

NewPage

PACCESS LLC

Packaging Corp. of America

Smead Manufacturing Co.

TC Transcontinental

ManufacturingPlastics & Rubber Products Manufacturing

Bemis Co. Inc.

Berry Plastics - Victoria, TX

Berry Plastics Corp.

Berwick Offray LLC

Constar Inc.

Graham Packaging Co.

Hunter Industries Inc.

Nypro Inc.

Printpack Inc.

Tekni-Plex Inc.

Uponor

ManufacturingTextile, Apparel, Leather & Allied Product Manufacturing

Carhartt Inc.

Collective Brands Inc.

Columbia Sportswear Co.

G&K Services

J. Jill

Levi Strauss & Co.

Mohawk Industries

Under Armour

VF Corp.

ManufacturingTransportation Equipment Manufacturing

Aerojet - Gencorp

American Axle & Manufacturing

Bendix Commercial Vehicle Systems

Bombardier Aerospace

BorgWarner Inc.

Chrysler Group LLC

Curtiss-Wright Corp.

Delphi

DENSO Manufacturing Tennessee

Embraer Aircraft

Ford Motor Co.

General Dynamics Land Systems

General Motors Co.

Hendrickson

Lear Corp.

Meritor Inc.

Mitsubishi Electric Automotive America Inc.

Moog Inc.

Navistar Inc.

Parker Aerospace

Polaris Industries

Remy International

Robert Bosch LLC

Rockwell Collins

The Boeing Co.

United Launch Alliance

Woodward Inc.


Alcoa Inc.

Anadarko Petroleum Corp.

Apache Corp.

Aramco Services Co.

Arch Coal Inc.

BreitBurn Management Co.

Cameron International

Cliffs Natural Resources

ConocoPhillips

Constellation Energy Partners LLC

Continental Resources Inc.

Core Laboratories

Dart Energy Corp.

Denbury Resources Inc.

DM Petroleum Operations

Encana Oil & Gas (USA) Inc.

Enerflex Ltd.

Enerplus Corp.

EXCO Resources

Exterran

Forest Oil Corp.

Freeport-McMoRan Copper & Gold Inc.

Halliburton

Helmerich & Payne Inc.

Hess Corp.

Hilcorp Energy Co.

Hunt Oil Co.

Imerys Clays Inc.

Intrepid Potash Inc.

KHGM International

Kinross Gold Corp.

Marathon Oil Corp.

Martin Marietta Materials

Maxum Petroleum Inc.

Maxus Energy Corp.

New Gold

Newfield Exploration

Newmont Mining Corp.

Noble Drilling Services

Patriot Coal Corp.

Pioneer Natural Resources

Plains Exploration & Production Co.

QEP Resources Inc.

Range Resources

Rio Tinto

Searles Valley Minerals

Shell Oil Co.

Spectra Energy

Statoil North America

Superior Energy Services Inc.

Swift Energy Operating LLC

Talisman Energy USA Inc.

Technip USA

The Doe Run Co.

Unit Corp.

Uranium One Inc.

Vulcan Materials Co.

Weatherford, International

WPX Energy Inc.

Professional, Scientific and Technical Services (Includes Consulting)

AARP

AECOM Technology Corp.

Algenol Biofuels Inc.

Align Technology Inc.

Alion Science and Technology

American Dental Association

American Institutes for Research

AMN Healthcare

ANSYS Inc.

Aon

Aon Hewitt Radford

Applied Research Associates Inc.

Argonne National Laboratory

ARINC Inc.

ASRC Federal Holding

Avid Technology Inc.

Axiom Consulting Partners

Babcock and Wilcox

Baker Tilly Virchow Krause LLP

Barquin International

Barr Engineering Co.

Battelle

Bechtel Marine Propulsion Corp.

Bechtel Plant Machinery Inc.

Berkshire Associates Inc.

BICSI

Bingham McCutchen LLP

Biodynamic Research Corp.

Blood Systems

Booz Allen Hamilton

Brown and Caldwell

Bryan Cave LLP

Burgess & Niple Inc.

Burns & McDonnell

Burns and Roe

CACI

Capraro Associates LLC

CCP

CDM Smith

CGGVeritas

CH2M Hill

Charles River Laboratories

Chenega Corp.

Chugai Pharma USA LLC

Clarkston-Potomac Group Inc.

Clinical Research Management

Cobham

Communispace Corp.

Compensation Resources Inc.

Cozen O’Connor

CR Bard

Crowe Horwath

CSA Group

CSC

D. Hilton Associates Inc.

Dairy Management Inc.

Day & Zimmermann Inc.

Dealer.com

DealerTrack

DealerTrack Holdings Inc.

Development Dimensions International Inc.

Draper Laboratory

DRS Technical Services Inc.

Early Warning Services LLC

Eli Lilly and Co.

EMD Serono

Emdeon

eSilicon Corp.

Fenwal Inc.

Findley Davies Inc.

Foley & Lardner LLP

Forsythe Technology Inc.

Fujitsu Semiconductor Wireless Products Inc.

Gas Technology Institute

GDATP

General Atomics

General Dynamics Information Technology

General Dynamics - AIS

GIA

GTSI

H&R Block

Halfaker & Associates LLC

Hawaii Employers Council

HDR Inc.

H.F. Lenz Co.

Hitachi Chemical Research Center Inc.

Hitachi Consulting

HNTB

HR Green Inc.

HRadvantage, A Division of Gallagher Benefits

HRL Laboratories LLC

Hyland Software Inc.

IAP Worldwide Services

IBM

ICF International

Idaho National Laboratory

IDEXX Laboratories

INC Research LLC

Innovative Compensation and Benefits Concepts

Integrated Healthcare Strategies

Irdeto


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Ironwood Pharmaceuticals

J.D. Power and Associates

Jackson Hewitt Tax Service Inc.

JDA Software Group Inc.

Jefferson Science Associates

Jenzabar

Jet Propulsion Laboratory

Kelly Services

KPMG LLP

Kronos Inc.

L-3 Communications Integrated Systems

L-3 communications, Global Security & Engineering Solutions

Laboratory Corp. of America

Lawrence Berkeley National Laboratory

Lawrence Livermore National Laboratory

Leo Burnett

Lieberman Research Worldwide

Life Technologies

MacDonald, Dettwiler and Associates Ltd.

Management Sciences for Health

Maritz Holdings Inc.

Marsh & McLennan Cos.

MathWorks

MedAssets Inc.

Medical Group Management Association

Mercer

Merrill Corp.

Michael Baker Corp.

Mine Safety Appliances Co.

Mission Support Alliance LLC

MIT Lincoln Laboratory

MITRE Corp.

Morrison & Foerster LLP

Mountain States Employers Council

MRIGlobal

National Board of Medical Examiners

National Center for Atmospheric Research

National Radio Astronomy Observatory

NORC at the University of Chicago

NxStage Medical

Oak Ridge Associated Universities

Oak Ridge National Laboratory

O’Melveny & Myers LLP

Online Computer Library Center

OPX Biotechnologies

Orrick, Herrington & Sutcliffe LLP

Pacific Northwest National Laboratory

Parsons Corp.

Perkin Elmer

Perkins Coie LLP

Personnel Management Associates Inc.

Philips North America

Population Council

PPD LLC

Premier Inc.

Press Ganey Associates Inc.

PRGX Global

Princeton Plasma Physics Laboratory

Progressive Benefit Solutions

PSCU

Public Company Accounting Oversight Board

PwC

Quintiles

RAND Corp.

Razorfish

Rho Inc.

Richards, Layton & Finger

Risk Management Solutions (RMS)

Robert Half International

Roche Molecular Systems Inc.

Safelite AutoGlass

SAIC Inc.

Salk Institute for Biological Studies

Schawk Inc.

Scitor

ServiceMaster

Shearman & Sterling LLP

Shire Pharmaceuticals

Sidley Austin LLP

Silicon Laboratories Inc.

SLAC National Accelerator Laboratory

Solix Inc.

SOS International LLC

Southwest Research Institute

SRA International

SRC Inc.

SRI International

Stamats Communications Inc.

Stantec Consulting Ltd.

STARA Technologies Inc.

Starcom MediaVest Group

Structural Integrity Associates Inc.

Stryker

Syzygy Consulting Group LLC

TASC Inc.

Teledyne Brown Engineering Inc.

Terracon

TGS-NOPEC Geophysical Co.

The Broad Institute

The Epler Co.

The Harding Group

The Johns Hopkins University - Applied Physics

The National Academies

The QTI Group

The Samuel Roberts Noble Foundation Inc.

The Scripps Research Institute

The SI Organization Inc.

TransUnion

TriNet

TruePosition Inc.

Trusight

UL LLC

Urban Science

URS Corp.

Valdes Engineering

Vinson & Elkins LLP

Waggener Edstrom Worldwide

Washington Employers

Weil, Gotshal & Manges LLP

Westat

Woods Hole Oceanograhic Institution

Public Administration

Ada County

Adecco Group North America

Allegany County, Maryland

Arlington County Government

B&W Y-12 LLC

Ball Aerospace & Technologies Corp.

Broward County Government

CAI Inc.

Cascade Employers Association

Choctaw Nation of Oklahoma

City and County of Denver

City of Alpharetta

City of Austin

City of Charlotte

City of Chattanooga

City of Chicago

City of Colorado Springs

City of Garland

City of Greensboro

City of Greenville, S.C.

City of Houston

City of Las Vegas

City of Loveland

City of Naperville, Ill.

City of Overland Park, KS

City of Phoenix, Arizona

City of Portland, Oregon

City of Richardson

City of San Antonio

City of Seattle

City of Vancouver

City of Virginia Beach

Collin County

County of Albemarle, VA - Local Government

County of Kent

County of Los Angeles

Dakota County

Department of Defense

Farm Credit Foundations

Federal Deposit Insurance Corp.

Federal Reserve Bank of St. Louis

Hendry County Board of County Commissioners

HR Dynamics Inc. As Agent for FEGS

HRN Performance Solutions

Institute for Defense Analyses

Jefferson County Government, Colorado

Judicial Council of California

Lockheed Martin

Maryland Judiciary

Metropolitan Washington Airports Authority

Missouri Department of Transportation

Northrop Grumman

Oakland County, Michigan

Office Comptroller of the Currency, Department of the Treasury

Ohio Police and Fire Pension Fund

Personnel Board of Jefferson County

PHEAA

Pinellas County Government

Port of Portland

Port of Seattle

Sault Ste. Marie Tribe of Chippewa Indians

Seminole County Government/Board of County Commissioners

SOC Los Alamos

Somerset County

St. Louis County Government

State of Colorado

State of Hawaii

State of Louisiana

State of Missouri

State of Montana

State of Nevada

State of New Mexico (SPO)

State of North Dakota

State of Ohio

The Aerospace Corp.

The City of Grapevine, Texas

The Employers Council

The Port Authority of New York and New Jersey

Town of Hilton Head Island

U.S. Office of Personnel Management

Village of Oak Park

Virginia State Corporation Commission

Wake County Government

Walworth County

Wilson Sonsini Goodrich & Rosati

WSI Oak Ridge

WSI-SRS

Real Estate & Rental & Leasing

Alliance Residential Co.

Archstone


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Audio Visual Services Group Inc.

AvalonBay Communities Inc.

Avis Budget Group

Bluegreen Corp.

Cartus

Caterpillar Financial Services Corp.

Corporate Office Properties Trust

CSM Corp.

CubeSmart

Cushman & Wakefield

Dollar Thrifty Automotive Group Inc.

Duke Realty Corp.

Enterprise Holdings

Equity Residential

Freddie Mac

GATX Corp.

General Growth Properties

Heitman LLC

Hines Interest

Home Properties

HomeAway Inc.

Irvine Co.

Jones Lang LaSalle

Mike Albert Fleet Solutions

PHH Mortgage

Rancho Mission Viejo LLC

Regency Centers Corp.

Satellite Shelters Inc.

Shea Properties Management Co. Inc.

Simon Property Group

Terrus Real Estate Group

The Minto Group

The Rockefeller Group

The Taubman Co.

United Rentals Inc.

Retail Trade

Ace Hardware

American Eagle Outfitters Inc.

AmeriGas Propane

Astellas

AutoNation Inc.

Avon Products Inc.

Axcess Financial Services Inc.

B&H Photo

Belk Inc.

Big Lots Inc.

Big Y Foods Inc.

Bluestem Brands Inc.

Brown Shoe Co. Inc.

Brownells Inc.

Build-A-Bear Workshop

Chanel Inc.

Christopher & Banks

Coinstar Inc.

Cooper Standard

Cumberland Farms Inc.

Delhaize America

Dollar General Corp.

Dollar Tree Inc.

Eddie Bauer LLC

Ethan Allen Global Inc.

EXPRESS

Follett Corp.

Frisch’s Restaurants Inc.

GameStop Inc.

Gap Inc.

Giant Eagle Inc.

GNC

H.E. Butt Grocery Co.

Helzberg Diamonds

Hot Topic Inc.

Hudson’s Bay Co.

IKEA North American Services LLC

J.Crew

JC Penney

Jo-Ann Stores Inc.

Jordan’s Furniture

Kia Motors America

Kohl’s Department Stores

L.L.Bean Inc.

Lifetouch Inc.

Lowe’s Cos. Inc.

Macy’s Inc.

Market America

Medco Health Solutions

Memorial Sloan-Kettering Cancer Center

Michaels Stores Inc.

MidwayUSA

Miles Kimball Co.

Nash Finch Co.

Nautilus Inc.

Nordstrom Inc.

OfficeMax Inc.

Omnicare Inc.

Orchard Supply Hardware

Oxford Industries Inc.

PartyLite Worldwide Inc.

Petco Animal Supplies Inc.

Princess House Inc.

Providence Health & Services Alaska

Qualex Inc.

Raley’s

Ralph Lauren

Recreational Equipment Inc.

Redcats USA

Rent-A-Center

Roundy’s Supermarkets Inc.

RSC Equipment Rental

Saks Fifth Avenue

Savers Inc.

SCI

Sears Holdings Corp.

Select Comfort Corp.

Sharp Electronics

Smart & Final Stores LLC

Starbucks

Sterling Jewelers Inc.

Sunoco Inc.

SuperValu

Syx Services

Target Corp.

The Kroger Co.

The Limited

The ServiceMaster Co.

The TJX Cos. Inc.

Tiffany & Co.

Tire Centers LLC

ULTA Beauty

Walgreen Co.

Walmart Stores US

Wegmans Food Markets Inc.

Whataburger Inc.

Williams-Sonoma Inc.

Winn-Dixie Stores Inc.

Wireless Advocates

Zale Corp.

Telecommunications

Alcatel-Lucent

Allied Wireless Communications Corp.

AMERICAN SYSTEMS

AT&T

Avaya Inc.

Aviat Networks

Bright House Networks

Cablevision Systems Corp.

Cbeyond Communications LLC

Comcast Cable Communications

Cox Enterprises

Cricket Communications

Crown Castle

DIRECTV

EarthLink

EchoStar Corp.

Ericsson Inc.

Fujitsu Network Communications

GCI Communication Inc.

Harris

Infinera Corp.

Intelsat

Level 3 Communications

MetroPCS

MobiTV Inc.

National Exchange Carrier Association

NEC Corporation of America

Polycom

Powerwave Technologies Inc.

Qualcomm Inc.

Samsung Telecommunications America

SITA

SureWest Communications

Symmetricom Inc.

Syniverse Technologies

Telephone & Data Systems

Tellabs

Time Warner Cable

T-Mobile USA

tw telecom Inc.

United States Cellular Corp.

Verizon Communications

Verizon Wireless

Vonage Holding Corp.

XO Communications

TransportationAir Transportation

Alaska Airlines

American Airlines

Bristow Group Inc.

FedEx Express

Greater Orlando Aviation Authority

United Airlines

TransportationAll Other Transportation & Warehousing & Storage

ABF Freight System Inc.

Alyeska Pipeline Service Co.

Amtrak

APL Ltd.

AtlasVan Lines

Aviall Inc.

BNSF Railway Co.

C&S Wholesale Grocers

Cargo Transporters Inc.

Con-way Inc.

Crosstex Energy Services

Dart Transit Co.

El Paso Corp.

Enterprise Products LP

Exel Inc.

Extra Space Storage

FedEx Freight

FedEx SupplyChain

Holland America Line

IGPS Co. LLC

Livingston International Inc.

Los Angeles Metro

Magellan Midstream Partners

Market Day

MARTA

McLane Co.

Metropolitan Transit Authority

Norfolk Southern

NuStar Energy LP

Orange County Transportation Authority

Penske Truck Leasing

Port Authority of Allegheny County

Purolator Inc.

Royal Caribbean Cruises Ltd.

Ryder System Inc.

Schneider National Inc.

Southcross Energy GP LLC


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Southern Union Co.

Tidewater Barge Lines

US Foods

Washington Metropolitan Area Transit Authority

Utilities

AEI Services LLC

ALLETE Inc.

Alliant Energy Corp.

Ameren Corp.

American Transmission Co.

Arizona Public Service Co./Pinnacle West Capital Corp.

Associated Electric Cooperative Inc.

Atmos Energy Corp.

Avista Corp.

Babcock Power Inc.

Basin Electric Power Cooperative

Black Hills Corp.

Centerpoint Energy

Central Arizona Project

Chelan County PUD

Citizens Energy Group

City Utilities of Springfield, Mo.

CMS Energy

Colorado Springs Utilities

Colquitt EMC

Comverge Inc.

Consolidated Edison

Denver Water

Derry Township Municipal Authority

DTE Energy

Duke Energy Corp.

Duquesne Light Holdings

Edison International

Edison Mission Group

Electric Reliability Council of Texas Inc. (ERCOT Inc.)

Energy Future Holdings

Energy Northwest

Entegra Power Services LLC

Entergy

EPCOR Utilities Inc.

Ferrellgas Inc.

FirstEnergy

FirstEnergy Corp.

GenOn Energy

Georgia System Operations

Great River Energy

Hawaiian Electric Co. Inc.

Holland Board of Public Works

HRSD

Idaho Power

Integrys Energy Group

IPR GDF SUEZ Energy NA

ISO New England

Jordan Valley Water Conservancy District

Kinder Morgan

Knoxville Utilities Board

LG&E-KU Services

Lower Colorado River Authority

Marquette Board of Light and Power

Mecklenburg Electric Cooperative

Memphis Light, Gas & Water Division

Metropolitan Water District of Salt Lake & Sandy

Nashville Electric Service

National Fuel Gas Distribution and Supply Corporations

Nebraska Public Power District

New Mexico Gas Co.

New York Power Authority

NextEra Energy Inc.

NiSource

Northeast Ohio Regional Sewer District

NorthWestern Energy

NRG Energy Inc.

NV Energy

NW Natural Gas

OGE Energy Corp.

Ohio Gas Co.

Old Dominion Electric Cooperative

Omaha Public Power District

Oncor Electric Delivery

ONEOK Inc.

Pacific Gas & Electric

PacifiCorp

Pepco Holdings Inc.

Piedmont Natural Gas

PJM Interconnection

Platte River Power Authority

PNM Resources Inc.

Portland General Electric Co.

PPL Corp.

Prairie State Generating Co.

Progress Energy

Public Service Enterprise Group Inc.

Puget Sound Energy

Questar Corp.

Rivanna Authorities

Salt River Project

San Antonio Water System

Satilla REMC

SCANA Services

Sempra Energy

Sensus

Sharyland Utilities LP

Snohomish County PUD

SourceGas LLC

Southwest Gas Corp.

Suburban Propane LP

The Laclede Group

TransCanada Corp.

UGI Utilities Inc.

Unitil Corp.

Vectren Corp.

Veolia Water North America

Vermont Gas Systems Inc.

Westinghouse Electric Co. LLC

Xcel Energy

Wholesale Trade

ACCO Brands

Arrow Electronics Inc.

Cardinal Health

CDW LLC

CHS Inc.

Clarins USA

Crown Imports LLC

Dean Foods

Deckers Outdoor Corp.

Disney Consumer Products

Edward Don & Co.

Four Seasons Produce Inc.

FRIEDKIN Cos. Inc.

Hallmark Cards Inc.

Hasbro

Henkel Corp.

Ingram Micro

Insight

Isuzu North America Corp.

Itochu International Inc.

Jarden Consumer Solutions

Kaman Industrial Technologies

Katun Corp.

KeHE Distributors

LEO Pharma Inc.

Lifetime Brands Inc.

LSG Sky Chefs

Mary Kay Inc.

MATTEL Inc.

McKesson

Mitsubishi Materials U.S.A. Corp.

Mitsui & Co. (U.S.A.) Inc.

Morinda

MSC Industrial Direct

New Balance Athletic Shoe Inc.

Newark element14

Newell Rubbermaid

PANDORA Jewelry

Patterson Cos.

Pilot Corporation of America

ProBuild Holdings LLC

PSS World Medical Inc.

Ritchie Brothers Auctioneers

Saab North America Inc.

SYNNEX Corp.

Tandy Brands Accessories Inc.

The Pampered Chef

Toyota Motor Sales USA Inc.

Tupperware Brands Corp.

United Natural Foods Inc.

VWR International LLC

Western States Equipment Co.

Other Services (except Public Administration)Religious, Grantmaking, Civic, Professional & Similar

AAA Mid-Atlantic Inc.

Alliance Defense Fund

ALSAC - St. Jude Children’s Research Hospital

American Academy of Dermatology

American Chemical Society

American College of Chest Physicians

American Optometric Association

American Society of Mechanical Engineers

American Urological Association

ASQ

Bible League International

Bill & Melinda Gates Foundation

Boy Scouts of America

College of American Pathologists

Credit Union Executives Society

Dallas-Fort Worth Hospital Council

Fermi National Accelerator Laboratory

General Board of Pension & Health Benefits of The UMC

Heifer International

Hunting Ingalls Industries - AMSEC LLC

Investment Company Institute

John D. and Catherine T. MacArthur Foundation

John S. and James L. Knight Foundation

LOMA

Lutheran Social Service of Minnesota

National Democratic Institute for International Affairs

National Rural Cooperative Association (NRECA)

Partnership for New York City

PATH

Samaritan’s Purse, International

Save the Children Federation Inc.

Sierra Club

Susan G. Komen for the Cure

The International Association of Lions Clubs

The Joint Commission

The Pew Charitable Trusts

The William and Flora Hewlett Foundation

U.S. Olympic Committee

USCCB

W.K. Kellogg Foundation

World Vision International

YMCA of the USA


Participant ListingCanadian Firms

Pa

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Accommodation & Food Services

Compass Group Canada

Darden Inc.

Hyatt Hotels Corp.

InterContinental Hotels Group

Interstate Hotels and Resorts

Panera Bread

Sodexo Canada

The Wendy’s Co.

Tim Hortons Inc.

Administrative & Support & Waste Management & Remediation Services

Freeman Cos.

Safety-Kleen Systems Inc.


Agriculture, Forestry, Fishing & Hunting

GROWMARK Inc.


Syngenta

Viterra

Weyerhaeuser Co.

Arts, Entertainment & Recreation

Science North

Construction

Bechtel Corp.

Fluor Corp.

Graham Group Ltd.

Jacobs Engineering

Mattamy Homes Ltd.

North American Construction Group


Williams Scotsman Inc.

Educational Services

Carleton University

Corinthian Colleges

Fairleigh Dickinson University

McMaster University

MQU

The Law Society of Upper Canada

University of Calgary

University of Saskatchewan

York Catholic District School Board

Finance & Insurance

Bank of Montreal

HSBC Bank Canada

Royal Bank of Canada

Finance & Insurance Credit Intermediation & Related Activities

Business Development Bank of Canada

Capital One

Central 1 Credit Union

Credit Union Central of Manitoba


Mercedes-Benz Financial Services

Scotiabank

TD Bank Group

The CIT Group

Vancity

Finance & Insurance Funds, Trusts & Other Financial Vehicles

Franklin Templeton Investment

Healthcare of Ontario Pension Plan

MD Physician Services

National Bank

OMERS

Ontario Teachers’ Pension Plan

Standard Life

Finance & Insurance Insurance Carriers & Related Activities

Allstate Insurance Co. of Canada

Co-operators Group Ltd.

Euler Hermes NA Insurance Co.

FCT

FM Global

Foresters

Industrial Alliance, Insurance and Financial Services

Manulife Financial


Sun Life Financial

Swiss Re

Travelers

Workplace Safety & Insurance Board

Finance & Insurance Securities, Commodity Contracts, & Other Financial Investments & Related Activities

CIBC Mellon


Northern Trust

State Street Corp.

TMX Group

Health Care & Social Assistance

Amcal Family Services

Fraser Health

Lifelabs

London Health Sciences Centre

InformationData Processing, Hosting and Related Services

Applied HR Strategies Inc.

DCI

GoDaddy.com

HMS

InfoSpace Inc.

Symantec Corp.

Trivantis Corp.

Vantiv

WorldPay US Inc.

Wright Express Corp.

Information

20th Century Fox

Automatic Data Processing (ADP) Canada

Canadian Science Publishing

Convergys Corp.

CSG International

Experian

F5 Networks


Fiserv

Fujitsu North America

Harlequin Enterprises Ltd.


IMS Health



LoyaltyOne

Microsoft Corp.

MItchell International

Moody’s

Nielsen

PC Mall Inc.


ProQuest LLC

Quest Software

Red Hat Inc.

Sabre Holdings

Symantec Corp.


TeleTech

Trend Micro

Yellow Media Inc.

Management of Companies & Enterprises

Crown Investments Corp.

Manufacturing

Air Products Canada Ltd.

Amgen Canada

Apotex Inc.


Bendix Commercial Vehicle Systems

Bombardier Aerospace

Canexus

CF Industries


Clariant Corp.

CNH America LLC

Cooper Industries


CSL Behring


CYTEC

Danfoss

Domtar Corp.

Dr Pepper Snapple Group

Ecolab

ESCO Corp.

Evergreen Packaging

Evraz Inc.

Flowserve Corp.


Gardner Denver Inc.

GE Energy

General Dynamics Land Systems - Canada

Gerdau Long Steel North America


H.B. Fuller Co.

Hendrickson

High Liner Foods (USA) Inc.

Ingersoll Rand


J.R. Simplot Co.

John Deere

Johnson & Johnson

Kellogg Canada Inc.

Kimberly Clark Corp.

Lear Corp.


Littelfuse Inc.

MC Commercial Inc.

McCain Foods Ltd.

Meritor Inc.

Molex

Molson Coors Brewing Co.

Moog Inc.


NBTY Inc.

NewMarket Corp.

Nordson Corp.

NOVA Chemicals

OM Group

Otsuka Pharmaceutical


Piramal Healthcare

Polaris Industries

Polymer Group Inc.

Praxair Inc.

Red Bull North America Inc.

Regal Beloit Corp.

Remy International



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Rockwell Collins

Samsung Electronics

Saputo

Siemens Canada Ltd.

Sigma-Aldrich

Snap-on Inc.

Solar Turbines Inc.

StandardAero

Stepan Co.

STERIS Corp.

SunOpta Inc.

TC Transcontinental

The Coca-Cola Co.

Umicore USA Inc.

Valspar Corp. International Flavors and Fragrances Inc.

ManufacturingElectrical Equipment, Appliance & Component Manufacturing

2020 Technologies

Analog Devices Inc.

Compuware Corp.

Corel Corp.

Dell Inc.

GTECH Corp.

Hewlett Packard

Kyocera international Inc.

Lenovo

Lockheed Martin Canada Inc.

Motorola Solutions Inc.

NCR Corp.

NVIDIA Corp.

ON Semiconductor

Pitney Bowes Inc.

Raytheon Co.

Rockwell Automation

SMART Technologies ULC

Texas Instruments

ManufacturingOther Miscellaneous Manufacturing

AB SCIEX

Abbott

Acuity Brands


APPLIED MATERIALS

Armstrong World Industries

Boeing Canada Operations Ltd.


Carmeuse Lime & Stone

Celestica


E.I. du Pont Canada Co.

Energizer Holdings Inc.


First Solar

Greif

Henry Schein Canada Inc.

Hill-Rom Holdings Inc.

Holcim (Canada) Inc.

Hollister Inc.

Hussmann

Johnson & Johnson

Kohler Co.

L-3 Wescam

Masco Cabinetry

MasterBrand Cabinets

MEMC

Mylan Inc.

Owens Corning

Panduit Corp.

Rexnord


Tempur Canada

The DATA Group Ltd.

Unilever

Valeant Pharmaceuticals

Waters Corp.

Welch Allyn Inc.

ManufacturingPlastics & Rubber Products Manufacturing

Uponor


Apache Corp.



Encana Corp.

Enerflex Ltd.

Enerplus Corp.

FT Services Ltd.

Halliburton

KHGM International

Kinross Gold Corp.

MEG Energy

New Gold

Potash Corporation of Saskatchewan Inc.

Talisman Energy Inc.

Teck Resources Ltd.

Uranium One Inc.

Professional, Scientific and Technical Services (Includes Consulting)


ANSYS Inc.

ARINC Inc.


Canadian Medical Protective Association

Celero Solutions

Ceridian Canada

CGGVeritas

CH2M Hill

Charles River Laboratories

CIMA+

CSA Group

Development Dimensions International Inc.

Forsythe Technology Inc.

Gamma-Dynacare Medical Laboratories

GreenLawn Ltd.

H&R Block

HDR Inc.

IBM

ICF International

IDEXX Laboratories

INC Research LLC

Irdeto


Kerr Financial Group

Kronos Inc.

MacDonald Dettwiler & Associates Ltd.

Match Marketing Group Inc.

Mercer

Nordion Inc.

Oracle Canada ULC

Osler, Hoskin & Harcourt LLP

PCI-Perrault Consulting Inc.

People First HR Services

Perkin Elmer

Quintiles

RAE Engineering and Inspection Ltd.


S&E Services Ltd.

Schawk Inc.


Symcor Inc.

Xerox Canada Ltd.

Public Administration

City of Burlington

City of Kitchener

City of Ottawa

Government of Alberta

Government of British Columbia

Government of Nova Scotia

OHA

Regional Municipality of Durham

RMWB

Workers’ Compensation Board - Alberta

Real Estate & Rental & Leasing

Avis Budget Group

Brookfield LePage Johnson Controls

Cartus


Cushman & Wakefield

Oxford Properties Group

The Minto Group

Retail Trade

American Eagle Outfitters Inc.

Avon Products Inc.

Best Buy Canada Ltd.

Big Lots Inc.

Brown Shoe Co. Inc.

Coinstar Inc.

Cooper Standard

EXPRESS

Hudson’s Bay Co.

Lifetouch Inc.

Liquor Control Board of Ontario

Loblaws Inc.

Mazda Canada Inc.


Ralph Lauren

Rent-A-Center

Savers Inc.

SCI

Shoppers Drug Mart

Societe des alcools du Quebec

Starbucks (Canada)

Syx Services

Target Corp.

The Brick Ltd.

Tiffany & Co.

UFA Co-operative Ltd.

Williams-Sonoma Inc.

Telecommunications

Alcatel-Lucent

Aviat Networks

Bell Aliant

Bell Canada

Ericsson Canada Inc.

Fujitsu Network Communications

Harris

Level 3 Communications

Polycom

Qualcomm Inc.

Rogers Communications

SITA

Tellabs

TransportationAir Transportation

Air Canada

FedEx Express

WestJet Airlines

Transportation and Warehousing

APL Ltd.

Exel Inc.

FedEx Express Canada



Pa

rtic

ipa

nt

Lis

tin

gC

AN

AD

A

Halifax Port Authority

Kinder Morgan Canada

Livingston International Inc.

NuStar Energy LP

Penske Truck Leasing

Purolator Inc.

Schneider National Inc.

Teekay Corp.

TransLink

Utilities

ATCO Electric - Operations Division

ATCO Power Canada Ltd.

Bruce Power

EPCOR Utilities Inc.

Independent Electricity System Operator

IPR GDF SUEZ Energy NA

New Brunswick Power

Pacific Northern Gas

Sensus

Spectra Energy Transmission

Superior Propane

Toronto Hydro

TransAlta Corp.

TransCanada Corp.

Wholesale Trade

Arrow Electronics Inc.


Hasbro

Henkel Corp.

Ingram Micro

Insight


KeHE Distributors

McKesson

Moen Inc.

New Balance Athletic Shoe Inc.

NSK Americas Inc.

PANDORA Jewelry


SYNNEX Corp.

The Pampered Chef


Yamaha Motor Canada Ltd.

Other Services (except Public Administration)

British Columbia Medical Association

Canadian Medical Association

The Royal College of Physicians and Surgeons of Canada

YMCA of Greater Toronto


Participant ListingGlobal Firms

Pa

rticip

an

t Listin

gG

LOB

AL

Australia

20th Century Fox

AB SCIEX

Acxiom Corp.



Analog Devices Inc.

Apache Corp.

Australian Pharmaceutical Industries Pty



Bechtel Corp.

BHP Billiton

Bio-Rad Laboratories




Cincom Systems Inc.


Compuware Corp.

Convergys Corp.

Cooper Industries

Corbis


Corning

CSG International

Cushman & Wakefield

CYTEC

Dell Inc.

Dow Corning

Enerflex Ltd.

ESCO Corp.

Evergreen Packaging

Exterran

F5 Networks

FedEx Express

Fiserv

Flowserve Corp.

Fluor Corp.

FM Global

Gardner Denver Inc.


H.B. Fuller Co.

Halliburton

Harris

Hasbro

Hess Corp.

Hewlett Packard


Hollister Inc.

HomeAway Inc.

Hussmann

IBM

IDEXX Laboratories

IMS Health

INC Research LLC

Ingersoll Rand


Invensys Controls

Irdeto

Jacobs Engineering



Johnson & Johnson

Kronos Inc.

Lenovo

LyondellBasell

MathWorks

McCain Foods Ltd.

ME Bank

Mercer

Meritor Inc.

Microsoft Corp.

Molex

Moody’s

Moog Inc.

Mylan Inc.


NCR Corp.

Nordson Corp.

Northern Trust




Perkin Elmer


Pitney Bowes Inc.

Polaris Industries

Polycom


ProQuest LLC

Qualcomm Inc.

Quest Software

Quintiles

Raytheon Co.

Red Hat Inc.

Regal Beloit Corp.


Rockwell Collins

Sabre Holdings

Sigma-Aldrich

SITA

Solar Turbines Inc.

StandardAero

State Street Corp.

Swiss Re

Symantec Corp.



Teekay Corp.

TeleTech

Tellabs

Tempur International/ROW

Terex Corp.



The Nielsen Co.

Uranium One Inc.

Valspar Corp.


Waters Corp.

Welch Allyn Inc.

WMS

Brazil

2020 Technologies

20th Century Fox

AB SCIEX

Acxiom Corp.





BorgWarner Inc.



Canexus


CH2M Hill


Compuware Corp.

Convergys Corp.

Cooper Industries

CSG International

CSL Behring

CYTEC


Danfoss

Dell Inc.

Delphi

Dow Corning

ESCO Corp.

Euler Hermes NA Insurance Co.

Evergreen Packaging

FedEx Express


Flowserve Corp.

FM Global


Gardner Denver Inc.

Halliburton

Harris

Hasbro

Hewlett Packard


Hollister Inc.

HomeAway Inc.


IBM

ICF International

IMS Health

INC Research LLC

Ingersoll Rand

Invensys Controls


Johnson & Johnson

Kinross Brasil Mineral S/A

Kinross Gold Corp.

Lear Corp.

Lenovo

LyondellBasell

McCain Foods Ltd.

Mercer

Meritor Inc.

Microsoft Corp.

Moody’s

Moog Inc.


NCR Corp.

NewMarket Corp.

Nordson Corp.

Perkin Elmer


Polycom


Praxair Inc.


Qualcomm Inc.

Quest Software

Quintiles

Red Hat Inc.

Remy International

Rockwell Collins

Sabre Holdings

Sensus


Sigma-Aldrich

SITA

Solar Turbines Inc.

Swiss Re


Symantec Corp.

Teekay Corp.

TeleTech

Tellabs

Terex Corp.

The CIT Group


Valspar Corp.

Waters Corp.

Welch Allyn Inc.

Woodward Inc.

China

2020 Technologies

A123 Systems Inc.

AB SCIEX

Acxiom Corp.

Advent Software



Analog Devices Inc.

ANSYS Inc.

Atmel Corp.



Bechtel Corp.



Pa

rtic

ipa

nt

Lis

tin

gG

LOB

AL



BHP Billiton



BorgWarner Inc.



Cartus


CH2M Hill

Coherent Inc.

Convergys Corp.

Cooper Industries

Corbis

Corel Corp.


Corning

Cree Inc.

Cushman & Wakefield

CYTEC



Dell Inc.

Delphi

Digi International

Dow Corning

ESCO Corp.

eSilicon Corp.

Evergreen Packaging


F5 Networks

FedEx Express

Fenwal Inc.



Flowserve Corp.

Fluor Corp.

FM Global


Gardner Denver Inc.

Graco Inc.

H.B. Fuller Co.

Halliburton

Harris

Hasbro

Hess Corp.

Hewlett Packard


Hutchinson Technology Inc.

IBM

IDEXX Laboratories

IMS Health

INC Research LLC


Invensys Controls

Irdeto


Jacobs Engineering




Johnson & Johnson

Kohler Co.

Kronos Inc.


Lear Corp.

Lenovo

Littelfuse Inc.

LyondellBasell

Materion

MathWorks

Maxwell Technologies Inc.

McKesson

Mercer

Meritor Inc.

Microsoft Corp.

Molex

Moody’s

Moog Inc.

MSC Software

Mylan Inc.


NCR Corp.

NewMarket Corp.

Nielsen

Nordson Corp.

NVIDIA Corp.


OM Group

ON Semiconductor


PACCESS LLC

Packaging Corporation of America


Perkin Elmer


Polaris Industries

Polycom

Polymer Group Inc.


Praxair Inc.

ProQuest LLC

Qualcomm Inc.

Quest Software

Quintiles

Ralph Lauren

Red Hat Inc.

Regal Beloit Corp.

Rexnord

Rockwell Automation

Rockwell Collins


Sabre Holdings

Sensus


Sigma-Aldrich


SITA

Solar Turbines Inc.

Sonos Inc.


State Street Corp.

STERIS Corp.

Swagelok

Swiss Re


Symantec Corp.

Symmetricom Inc.

Synaptics


Target


Tellabs


Terex Corp.

Texas Instruments

The CIT Group

TTM Technologies

Urban Science

Valspar Corp.



Waters Corp.

Welch Allyn Inc.

Wells Fargo

William Blair

Woodward Inc.

France

2020 Technologies

20th Century Fox

AB SCIEX

Acxiom Corp.


Analog Devices Inc.

ANSYS Inc.

Atmel Corp.

Aviat Networks




BorgWarner Inc.

Boston Scientific


Cartus


Cincom Systems Inc.

Coherent Inc.

Compuware Corp.

Convergys Corp.

Cooper Industries

Corbis

CSG International

CSL Behring

Cushman & Wakefield

CYTEC


Dell Inc.

Delphi

Dow Corning

F5 Networks

FedEx Express

Fenwal Inc.

Flowserve Corp.

FM Global


Gardner Denver Inc.


Graco Inc.

H.B. Fuller Co.

Halliburton

Harris

Hasbro

Hewlett Packard


Hollister Inc.

HomeAway Inc.

IBM

IDEXX Laboratories

IMS Health

INC Research LLC

Ingersoll Rand

Irdeto

Jacobs Engineering


Johnson & Johnson

Kohler Co.

Kronos Inc.


Lear Corp.

Lenovo

LyondellBasell

MathWorks

McCain Foods Ltd.

McKesson

Mercer

Meritor Inc.

Microsoft Corp.

Molex

Moody’s

Moog Inc.

Mylan Inc.


NCR Corp.

Nordson Corp.

NVIDIA Corp.

OM Group

ON Semiconductor




Perkin Elmer


Pitney Bowes Inc.

Polaris Industries

Polycom

Polymer Group Inc.

Praxair Inc.


Qualcomm Inc.

Quest Software

Quintiles

Ralph Lauren

Red Hat Inc.

ResMed



Pa

rticip

an

t Listin

gG

LOB

AL



Rockwell Collins

Sabre Holdings

Sensus



Sigma-Aldrich


SITA

Solar Turbines Inc.

State Street Corp.

STERIS Corp.

Swiss Re

Symantec Corp.



Terex Corp.

Texas Instruments

The CIT Group

The Nielsen Co.

Urban Science

Valspar Corp.

Waters Corp.

Germany

2020 Technologies

20th Century Fox

AB SCIEX

Acxiom Corp.



Analog Devices Inc.

ANSYS Inc.

Atmel Corp.




Boston Scientific

Bryan Cave LLP


Cartus


Chiquita Brands

Coherent Inc.

Compuware Corp.

Convergys Corp.

Cooper Industries

Corbis

Corel Corp.


Cree Inc.

CSL Behring


Cushman & Wakefield

CYTEC

Dell Inc.

Delphi

Digi International

Dow Corning

Evergreen Packaging


F5 Networks

FedEx Express

Fenwal Inc.

First Solar

Flowserve Corp.

FM Global


Gardner Denver Inc.

GfK SE


Graco Inc.

H.B. Fuller Co.

Halliburton

Harris

Hasbro

Hewlett Packard


Hollister Inc.

HomeAway Inc.


IBM

IDEXX Laboratories

IMS Health

INC Research LLC

Ingersoll Rand

Intelsat

Invensys Controls


Jacobs Engineering



Johnson & Johnson


Lear Corp.

Lenovo

Littelfuse Inc.

LyondellBasell

Materion

MathWorks

McCain Foods Ltd.

Mercer

Microsoft Corp.

Molex

Moody’s

Moog Inc.

MSC Software

Mylan Inc.


NCR Corp.

NewMarket Corp.

Nordson Corp.

NVIDIA Corp.

OM Group

ON Semiconductor




Perkin Elmer


Plexus

Polaris Industries

Polycom

Praxair Inc.


QLogic Corp.

Qualcomm Inc.

Quintiles

Red Hat Inc.

Regal Beloit Corp.

ResMed

Rexnord

Rhapsody International



Rockwell Collins

Rosetta Stone


Sabre Holdings

Sensus



Sigma-Aldrich

SITA

Solar Turbines Inc.


State Street Corp.

STERIS Corp.

Swiss Re


Symantec Corp.

Symmetricom Inc.


Terex Corp.

Texas Instruments

The CIT Group

The Nielsen Co.

TJX Europe

Urban Science

Valspar Corp.


Waters Corp.

Welch Allyn Inc.

Wells Fargo

Woodward Inc.

India

AB SCIEX



Analog Devices Inc.

ANSYS Inc.

ARINC Inc.

Atmel Corp.

Aviat Networks


Bechtel Corp.

BHP Billiton



BorgWarner Inc.


Capital One

CH2M Hill

Compuware Corp.

Convergys Corp.

Cooper Industries


Corning

CSG International

Cushman & Wakefield

CYTEC


Dell Inc.

Delphi

Digi International

Dow Corning

Emulex

Evergreen Packaging

F5 Networks

FedEx Express

Fenwal Inc.



Fiserv

Flowserve Corp.

Fluor Corp.

FM Global


Gardner Denver Inc.

GIA

Halliburton

Harland Clarke

Harris

Hewlett Packard


Hollister Inc.

IBM

ICF International

IMS Health

INC Research LLC

Ingersoll Rand

Invensys Controls

Irdeto

Jacobs Engineering




Johnson & Johnson

Kohler Co.

Kronos Inc.

Lear Corp.


Lenovo

LoyaltyOne

LyondellBasell

MathWorks



Pa

rtic

ipa

nt

Lis

tin

gG

LOB

AL

McCain Foods Ltd.

Mercer

Meritor Inc.

Microsoft Corp.

Molex

Moog Inc.

MSC Software

Mylan Inc.


NCR Corp.

NewMarket Corp.

Nordson Corp.

Northern Trust

NVIDIA Corp.

ON Semiconductor


Perkin Elmer


Pitney Bowes Inc.

Polaris Industries

Polycom


Praxair Inc.


QLogic Corp.

Qualcomm Inc.

Quest Software

Quintiles

Ralph Lauren

Red Hat Inc.

Regal Beloit Corp.

Rexnord


Rockwell Automation

Rockwell Collins

Sabre Holdings

Sigma-Aldrich


SITA

Solar Turbines Inc.



State Street Corp.

STERIS Corp.

Swiss Re


Symantec Corp.

Target

Teekay Corp.

Tellabs

Terex Corp.

Texas Instruments

The International Association of Lions

Valspar Corp.


Waters Corp.

Wells Fargo

WMS

Woodward Inc.

Japan

20th Century Fox

AB SCIEX

Analog Devices Inc.

ANSYS Inc.

ARINC Inc.

Atmel Corp.



BHP Billiton


BorgWarner Inc.



Coherent Inc.

Compuware Corp.

Cooper Industries

Corel Corp.


Corning

CSL Behring

Cushman & Wakefield

CYTEC


Dell Inc.

Delphi

Dow Corning

Evergreen Packaging

F5 Networks

FedEx Express

Flowserve Corp.

FM Global


Gardner Denver Inc.

Halliburton

Harris

Hewlett Packard

Hollister Inc.

Hunting Ingalls Industries - AMSEC LLC

IBM

IDEXX Laboratories

IMS Health

Ingersoll Rand




Johnson & Johnson

Lear Corp.

Lenovo

Littelfuse Inc.

Materion

MathWorks

McCain Foods Ltd.

Mercer


Microsoft Corp.

Molex

Moody’s

Moog Inc.


Mylan Inc.


NCR Corp.

NewMarket Corp.

Nordson Corp.

Northern Trust

NVIDIA Corp.


ON Semiconductor


Perkin Elmer

Pitney Bowes Inc.

Polycom

Praxair Inc.


Qualcomm Inc.

Quest Software

Quintiles

Ralph Lauren

Red Hat Inc.

Rockwell Collins

Rosetta Stone


Sabre Holdings

Sigma-Aldrich

SITA


State Street Corp.

Swagelok

Swiss Re

Symantec Corp.

Synaptics


Texas Instruments

The Nielsen Co.

Waters Corp.

Welch Allyn Inc.

Wells Fargo

Woodward Inc.

Netherlands

20th Century Fox

AB SCIEX

Align Technology Inc.




BHP Billiton


Boston Scientific


Cartus


Chiquita Brands

Compuware Corp.

Convergys Corp.

Cooper Industries

Cushman & Wakefield

CYTEC


Dell Inc.

F5 Networks

FedEx Express

Fiserv

Flowserve Corp.

Fluor Corp.

FM Global

Gardner Denver Inc.


Halliburton

Hasbro

Hewlett Packard


Hollister Inc.

IBM

IDEXX Laboratories

IMS Health

INC Research LLC

Ingersoll Rand

Irdeto

Jacobs Engineering

Johnson & Johnson

Lenovo

LyondellBasell

MathWorks

McCain Foods Ltd.

McKesson

Mercer

Meritor Inc.

Microsoft Corp.

Molex

Moog Inc.


NCR Corp.

Nordson Corp.

NuStar Energy LP



Perkin Elmer

Polaris Industries

Polycom

Polymer Group Inc.


ProQuest LLC

Qualcomm Inc.

Quest Software

Quintiles

Red Hat Inc.

Regal Beloit Corp.


Sabre Holdings

Sigma-Aldrich

SITA

Solar Turbines Inc.

Sonos Inc.

State Street Corp.

Swagelok

Swiss Re


Symantec Corp.


Terex Corp.



Pa

rticip

an

t Listin

gG

LOB

AL

Texas Instruments

The CIT Group

The Nielsen Co.

Valspar Corp.

Waters Corp.

Woodward Inc.

Singapore

AB SCIEX


Analog Devices Inc.

ARINC Inc.

Atmel Corp.

Aviat Networks



BHP Billiton




Carpenter Technology Corp.

Cartus



Coherent Inc.

Compuware Corp.

Convergys Corp.

Cooper Industries


Corning

Cushman & Wakefield

CYTEC

Dell Inc.

Delphi

Dow Corning


Exterran

F5 Networks

FedEx Express

Fiserv

Flowserve Corp.

FM Global


Gardner Denver Inc.

Halliburton

Harris

Hewlett Packard


IBM

IMS Health

INC Research LLC

Ingersoll Rand

Intelsat

Irdeto


Jacobs Engineering



Johnson & Johnson

Kohler Co.

Lear Corp.

Lenovo

LyondellBasell

Materion

Mercer

Meritor Inc.


Microsoft Corp.

Molex

Moody’s

Moog Inc.


NCR Corp.

NewMarket Corp.

Nordson Corp.

Northern Trust

NVIDIA Corp.

OM Group

ON Semiconductor


Perkin Elmer

Pitney Bowes Inc.

Polycom


Praxair Inc.


Qualcomm Inc.

Quest Software

Quintiles

Ralph Lauren

Red Hat Inc.

Regal Beloit Corp.

Rockwell Collins

Sabre Holdings


Sigma-Aldrich


SITA

Solar Turbines Inc.


StandardAero

State Street Corp.

STERIS Corp.

Swiss Re

Symantec Corp.


Teekay Corp.

Tellabs


Texas Instruments

The CIT Group

The Nielsen Co.

Valspar Corp.



Waters Corp.

Welch Allyn Inc.

Wells Fargo

Spain

20th Century Fox

AB SCIEX

Acuity Brands


Analog Devices Inc.




BorgWarner Inc.

Boston Scientific


Compuware Corp.

Convergys Corp.

Cooper Industries

CSL Behring

Cushman & Wakefield

CYTEC

Dell Inc.

Delphi

Digi International


Dow Corning

Evergreen Packaging

F5 Networks

FedEx Express

Flowserve Corp.

Fluor Corp.

FM Global

Gardner Denver Inc.


Graco Inc.

Halliburton

Hasbro

Hewlett Packard


Hollister Inc.

HomeAway Inc.

IBM

IDEXX Laboratories

IMS Health

INC Research LLC

Ingersoll Rand

Jacobs Engineering

Johnson & Johnson

Kinross Gold Corp.

Kohler Co.

Lear Corp.

Lenovo

LyondellBasell

MathWorks

McCain Foods Ltd.

Mercer

Microsoft Corp.

Moody’s

Mylan Inc.


NCR Corp.

Nordson Corp.

Perkin Elmer


Polymer Group Inc.

Praxair Inc.

Qualcomm Inc.

Quest Software

Quintiles

Ralph Lauren

Red Hat Inc.


Sabre Holdings

Sensus

Sigma-Aldrich

SITA

Solar Turbines Inc.

STERIS Corp.

Swiss Re


Symantec Corp.


Teekay Corp.

TeleTech


The Nielsen Co.

Urban Science

Waters Corp.

WMS

United Kingdom

2020 Technologies

20th Century Fox

AB SCIEX

Acuity Brands

Acxiom Corp.

Advent Software




Analog Devices Inc.

ANSYS Inc.

Apache Corp.

ARINC Inc.

Atmel Corp.

Aviat Networks



Bechtel Corp.




BorgWarner Inc.

Boston Scientific

Bryan Cave LLP


Capital One

Cartus


CH2M Hill


Chiquita Brands



Pa

rtic

ipa

nt

Lis

tin

gG

LOB

AL

Cincom Systems Inc.

Coherent Inc.

Coinstar Inc.

Compuware Corp.

Convergys Corp.

Cooper Industries

Corbis

Corel Corp.


CSG International

CSL Behring


Cushman & Wakefield

CYTEC


Dell Inc.

Delphi

Digi International


Dow Corning

Enerflex Ltd.

ESCO Corp.

Exterran

F5 Networks

FedEx Express

Fenwal Inc.


Fiserv

Flowserve Corp.

Fluor Corp.

FM Global


Gardner Denver Inc.


Graco Inc.

H.B. Fuller Co.

Halliburton

Harris

Hasbro

HDR Inc.

Heitman LLC

Hess Corp.

Hewlett Packard


Hollister Inc.

HomeAway Inc.


Hyland Software Inc.

IBM

ICF International

IDEXX Laboratories

IMS Health

INC Research LLC

Ingersoll Rand


Intelsat


Interpublic Group

Invensys Controls

Irdeto

Jacobs Engineering




Johnson & Johnson

Kohler Co.

Kronos Inc.


Lear Corp.

Lenovo

Liquidnet Holdings Inc.

LyondellBasell

MathWorks

McCain Foods Ltd.

McKesson

Mercer

Meritor Inc.


Microsoft Corp.

Molex

Moody’s

Moog Inc.


Mylan Inc.


NCR Corp.

NewMarket Corp.

Nordson Corp.

Northern Trust

NuStar Energy LP

NVIDIA Corp.


OM Group


Oxford Properties Group





Perkin Elmer

Pitney Bowes Inc.

Plexus

Polaris Industries

Polycom

Praxair Inc.


ProQuest LLC

ProSight Specialty Insurance

QLogic Corp.

Qualcomm Inc.

Quest Software

Quintiles

Ralph Lauren

Raytheon Co.

Red Hat Inc.

Regal Beloit Corp.

ResMed

Rexnord




Rockwell Collins

Rosetta Stone


Sabre Holdings

Sensus



Sigma-Aldrich

SITA

Solar Turbines Inc.

Sonos Inc.


State Street Corp.

STERIS Corp.

Swagelok

Swiss Re


Symantec Corp.

T. Rowe Price Group



Teekay Corp.

TeleTech

Tellabs


Terex Corp.

Texas Instruments


The CIT Group

The McGraw-Hill Cos.

The Nielsen Co.

The Pampered Chef

Thoratec Corp.

TJX Europe

Travelers

UBM plc

Urban Science

Valspar Corp.


Waters Corp.

Welch Allyn Inc.

Wells Fargo

William Blair

WMS

Woodward Inc.


UN

ITE

D S

TAT

ES

Su

rvey D

efin

ition

s

Survey DefinitionsBonus: an after-the-fact reward or payment based on the

performance of an individual, a group of workers operating as

a unit, a division or business unit, or an entire workforce.

Exempt Salaried: all other salaried employees, except

officers and executives, not subject to the overtime pay provi-

sions of the Fair Labor Standards Act of 1938 (FLSA).

General increase/Cost of Living Allowance (COLA): an iden-

tical pay raise either in a flat rate such as cents per hour or

as a percentage of salary given to all eligible employees. Also

known as an across-the-board increase.

Nonmanagement Hourly Nonunion (Non-U.S.): hourly

nonunion employees. Exclude hourly union employees.

Lump-sum Award: an award that is paid in a

single cash payment.

Incentive: any form of variable payment tied to performance.

The payment is a monetary award. Incentives are contrasted

with bonuses in that performance goals for incentives are

predetermined.

Management Salaried (Non-U.S.): all other salaried

employees, except officers and executives.

Merit increase: an adjustment to an individual’s base pay rate

based on performance or some other individual measure.

Nonexempt Hourly Nonunion: hourly employees who are not

exempt from the minimum wage and overtime pay provisions

of FLSA. Exclude hourly union employees.

Nonexempt Salaried: salaried (compensation paid by the

week, month or year rather than by the hour) employees

who are not exempt from the minimum wage and overtime

pay provisions of FLSA. Exclude hourly employees both

union and nonunion.

Nonmanagement Salaried (Non-U.S.): salaried

nonunion employees. Exclude hourly employees both

union and nonunion.

Officers/Executives: top and/or senior management that have

significant responsibility for the management of the company

as well as influence on the results of the company.

Other increase: may include internal equity adjustments,

salary range adjustments, skill-based pay increases. See

options in question 9a for more examples.

Promotional increase: an increase in a salary or wage

rate provided to a person because of a promotion to a

higher-level job.

Salary range structure change: the percent change in the

control points (or the midpoints) of a formal salary range,

band or wage rate that are adjusted to reflect movements in

the market place.

Total base salaries: total salaries for all eligible employees

(base salaries only).

Total increase: the total amount of any combination of the

above increases (General, COLA, Merit, Other) expressed

as a percentage of payroll to be granted as increases during

the year. The budget percentage is calculated by totaling the

amount of general increases, cost-of-living increases, merit

and other increases granted or scheduled to be granted in the

year, and dividing the total salaries of all eligible employees

whether or not they received a salary increase.

Variable pay: compensation that is contingent on discretion,

performance or results achieved. It may be referred to as pay

at risk.


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est

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QuestionnaireUnited States


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QuestionnaireGlobal


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Date post:	13-Jun-2020
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2012 2013 - WorldatWork2012 2013 39TH ANNUAL executive report & analysis basesalarynonexempt...

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