2012 CITY OF MIDDLETON

SATISFACTION SURVEY

WORKING DRAFT - PROPOSAL

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Slide 3: Overview of Survey Slide 4: General Information Slide 5: Police Services Slide 6: Fire Services Slide 7: EMS Slide 8: Public Lands Slide 9: Recreation & Leisure Slide 10: Library Slide 11: Trails & Sidewalks Slide 12: Traffi c Flow Slide 13: Metro Transit Slide 14: Street Maintenance Slide 15: Snow Removal Slide 16: Leaf, Brush Collection Slide 17: Trash & Recycling

Collection Slide 18: City Planning Slide 19: Sustainability Slide 20: Building Inspection &

Community Services Slide 21: Econ. / Comm. Dev. Slide 22: Community Info. Slide 23: Customer Service Slides 24-25: Downtown

Parking Slide 26: Value of Services Slide 27: Current Priorities Slide 28: Future Priorities

TABLE OF CONTENTS

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Two main questions: Respondent satisfaction with programs and

services Prioritize programs and services

One of many tools to help City make future decisions

Helps the City understand residents’ concerns and future needs

Breaks down results based on demographic data and alder district

Optional comment boxes included Website link for each question to provide additional

information

OVERVIEW OF SURVEY

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Survey will ask the following information from residents: Zip Code & (Check all that apply)

Home owner in the City of Middleton Renter in the City of Middleton Business Owner in the City of Middleton Employee in the City of Middleton Visitor

Alder District (optional) – City map of districts provided Age Ranges

14 or younger 15 to 19 20 to 34 35 to 44 45 to 54 55 to 64 65 to 74 75 or older

Email (if they want additional information from the City) Other Possible Optional Categories: Race, Income, Gender, etc.

GENERAL SURVEY INFORMATION

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What is your overall satisfaction with police services (community involvement, prevention, responsiveness, enforcement, investigation, etc.)?

Very SatisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedNo answer

POLICE SERVICES

Please explain why you are satisfied or dissatisfied with one or more of the actions listed above:

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What is your overall satisfaction with fire services (code enforcement, emergency response time, involvement in the community, etc.)?

Very SatisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedNo answer

FIRE SERVICES

Please explain why you are satisfied or dissatisfied with one or more of the actions listed above:

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What is your overall satisfaction with emergency medical services (emergency response time, involvement in the community, etc.)?

Very SatisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedNo answer

EMERGENCY MEDICAL SERVICES

Please explain why you are satisfied or dissatisfied with one or more of the actions listed above:

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What is your overall satisfaction with public lands (park and conservancy lands cleanliness, condition of park equipment and facilities, number of parks in the city, urban forestry efforts, etc.)?

Very SatisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedNo answer

PUBLIC LANDS

Please explain why you are satisfied or dissatisfied with one or more of the actions listed above:

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What is your overall satisfaction with recreation and leisure services (recreation programs for all ages, aquatics, athletics, Pleasant View Golf Course, Senior Center, summer programs, Tourism, Youth Recreation Center, etc.)?

Very SatisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedNo answer

RECREATION & LEISURE

Please explain why you are satisfied or dissatisfied with one or more of the actions listed above:

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What is your overall satisfaction with the library (programs and events for all ages, computer lab, selection of materials, etc.)?

Very SatisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedNo answer

LIBRARY

Please explain why you are satisfied or dissatisfied with one or more of the actions listed above:

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What is your overall satisfaction with trails and sidewalks (condition, availability, safety, etc.)?

Very SatisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedNo answer

TRAILS & SIDEWALKS

Please explain why you are satisfied or dissatisfied with one or more of the actions listed above:

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What is your overall satisfaction with traffi c conditions throughout the city (stop signs, roundabouts, traffi c signal timing, speed humps & other traffi c calming measures, etc.)?

Very SatisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedNo answer

TRAFFIC FLOW

Please explain why you are satisfied or dissatisfied with one or more of the actions listed above:

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What is your overall satisfaction with the transit service (routes, service frequency, service area, bus stop locations & maintenance, etc.)?

Very SatisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedNo answer

METRO TRANSIT

Please explain why you are satisfied or dissatisfied with one or more of the actions listed above:

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What is your overall satisfaction with street maintenance (condition of streets, signage, traffi c signals, street lighting, cleanliness of streets, stormwater management, etc.)?

Very SatisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedNo answer

STREET MAINTENANCE

Please explain why you are satisfied or dissatisfied with one or more of the actions listed above:

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What is your overall satisfaction with snow removal (major thoroughfares and neighborhood streets)?

Very SatisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedNo answer

SNOW REMOVAL

Please explain why you are satisfied or dissatisfied with one or more of the actions listed above:

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What is your overall satisfaction with leaf and brush collection services (curbside leaf and brush pickup, holiday tree pickup, and composting facility on HWY Q)?

Very SatisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedNo answer

LEAF & BRUSH COLLECTION

Please explain why you are satisfied or dissatisfied with one or more of the actions listed above:

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What is your overall satisfaction with trash and recycling services (curbside trash and recycling pickup, Pellitteri bulk item pickup, oil drop off at Public Works Garage)?

Very SatisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedNo answer

TRASH & RECYCLING COLLECTION

Please explain why you are satisfied or dissatisfied with one or more of the actions listed above:

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What is your overall satisfaction with city planning (infi ll development, mixed-use planning, smart growth, farmland & historic preservation, environmental preservation, city attractiveness and landscaping, etc.)?

Very SatisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedNo answer

CITY PLANNING

Please explain why you are satisfied or dissatisfied with one or more of the actions listed above:

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What is your overall satisfaction with the sustainability programs coordinated by the city (Clean & Green Middleton, free monthly Green Thursdays, etc.)?

Very SatisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedNo answer

SUSTAINABILITY

Please explain why you are satisfied or dissatisfied with one or more of the actions listed above:

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What is your overall satisfaction with building inspection and community services (plan review, permitting, code enforcement, etc.)?

Very SatisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedNo answer

BUILDING INSPECTION & COMMUNITY SERVICES

Please explain why you are satisfied or dissatisfied with one or more of the actions listed above:

Please explain why you are satisfied or dissatisfied with one or more of the actions listed above:

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What is your overall satisfaction with community and economic development (tax base growth, job growth, public art, Tourism, design of city facilities, streetscaping like banners, benches, and planters, etc.)?

Very SatisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedNo answer

ECONOMIC & COMMUNITY DEVELOPMENT

Please explain why you are satisfied or dissatisfied with one or more of the actions listed above:

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What is your overall satisfaction with the community information available to residents (city websites, timeliness of email responses, GovDelivery, cable TV channel, etc.)?

Very SatisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedNo answer

COMMUNITY INFORMATION

Please explain why you are satisfied or dissatisfied with one or more of the actions listed above:

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What is your overall satisfaction with the responsiveness from city offi cials, including staff?

Very SatisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedNo answer

RESPONSIVENESS

Please explain why you are satisfied or dissatisfied with one or more of the actions listed above:

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Are you satisfied with the availability of downtown parking?

YesNoNo answer

DOWNTOWN PARKING

Please explain why you are satisfied or dissatisfied.

If the respondent answers ‘No,’ they will be taken to the next slide

(#25).

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Please check all of the following options that you support to improve the availability of downtown parking?

Parking RampPark and RideAdditional Surface Parking LotsOtherNo answer

DOWNTOWN PARKING

Provide additional comments here.

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What is your overall satisfaction with the value of services?

Very SatisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedNo answer

VALUE OF SERVICES

If dissatisfied, what changes would you suggest?

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City PlanningCommunity InformationCustomer ServiceDowntown ParkingEconomic & Community

DevelopmentEmergency Medical

ServicesFire ServicesLeaf & Brush Collection

LibraryPolice ServicesPublic LandsPublic TransitRecreation & LeisureSnow RemovalStreet MaintenanceSustainabilityTraffi c FlowTrails & Sidewalks

CURRENT TOP 3 PRIORITIES

What are the top 3 city priorities that should receive the most staff attention today?

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FUTURE TOP 3 PRIORITIES

What are the top 3 city priorities that should receive more staff attention in the next 2 years?

City PlanningCommunity InformationCustomer ServiceDowntown ParkingEconomic & Community

DevelopmentEmergency Medical

ServicesFire ServicesLeaf & Brush Collection

LibraryPolice ServicesPublic LandsPublic TransitRecreation & LeisureSnow RemovalStreet MaintenanceSustainabilityTraffi c FlowTrails & Sidewalks