2012 Cookie Program 1. 2 Introductions, Welcome and Housekeeping Fill in the front cover of your TCM...

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2012 Cookie Program

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Introductions, Welcome and Housekeeping

Fill in the front cover of your TCM Handbook:SU PSM introduction, phone, email.SU # - does everyone know?Cookie Pick Up TBASU Cookie Cupboard introductions, location , hours

HousekeepingDid you sign in?Are you a registered Girl Scout? TCM must be one.Do you have a background check? TCM must have one.Sign TCM Agreement and leave with SU PSM.In the interest of time hold your questions and comments until

end of meeting please!Correction on page three, first paragraph (134.5 should be 135)

Welcome to Troop Cookie Manager (TCM)Training!

Responsibilities of the TCM

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Present Cookie Program to girls and parents - REQUIRED

Assist, not direct, girls’ planning, including badges and Cookie Pin

Collect signed (by guardian) permission slips for turn in to SU PSM

Coordinate distribution of cookies to girls and track in SNAP

Sign up for the Booth Lottery, if appropriate

Collect and deposit funds throughout program – promptly and

frequently!

Prepare and place troop order in SNAP by Oct. 9th

Arrange for pick up and delivery of cookies from SU and then to girls

Complete all administrative work in SNAP – transfers

Order, by December 14, Girl Rewards

Coordinate distribution of recognitions to girls in January

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Cookie Program Overview

The Cookie Program is the largest girl-led business in the

world, supported by a network of adult volunteers.

Our goals for 2012 are to provide a strong, educational

experience for girls while maintaining the level of sales

achieved in 2011-12 (233,277 cases) and to implement the

“5 Skills into every aspect of the program. In other words,

EARN WHILE YOU LEARN!

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What are the “5 Skills?”:Goal Setting

Decision MakingMoney Management

People SkillsBusiness Ethics

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All proceeds from the Cookie Program stay in the NE Kansas

& NW Missouri Council.

Council Planned Activities, $1.87:

+ Skill Building Activities like

STEM, Art, Health & Leadership

+ Adventure Activities like Zip

Line, Rappelling and Climbing

+ Training Resources and

Support for nearly 10,000

Volunteers

Troop Planned Activities, .55¢:

+ Trips

+ Camping

+ Special Activities

Cost of Program, $1.08:

+ Cost of Cookies

+ Delivery Charges

+ Program Recognition

.60¢ per box when bonus is earned.

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Cookie Program OverviewIssues Addressed from 2011-12 Program

Council staffing was an issue; calls and emails couldn’t be returned promptly and our plan of action wasn’t able to be executed as needed.

The Council has added two full-time staff members and created a Product Sales Team:

Julie JasumbackAnn Marie Oesterle-Siegwarth

Veronica Cleaves

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SNAP’s lottery system did not work as expected which caused problems with booth assignments. In addition, our lack of staffing did not allow for the time/manpower needed to arrange booth locations as thoroughly and quickly as needed.

Our scheduling of Council-sponsored booths, along with corrections made to SNAP and council procedures, will eliminate issues. In addition, a Booth Sale Committee has been working for the last several weeks to secure booth locations.

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Our Kansas City regional cookie cupboard was not a suitable location to meet the demand needed. In addition our agent was unable to deliver to our regional cupboards when product was needed and one person was manually coordinating the requests.

Regional cupboards will be located in more suitable locations with larger amounts of stock on hand, we’re using an online tool in SNAP for troops and SUs to reorder (no longer have to call) and council has a team of people to work on cookies.

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TCM Calendar September/October: Troop & Parent/Adult Training------------------------------------------------------------------------------------------------------------------------------------October 9: Cookie orders placed by TCM in SNAP

October 20: OFFICIAL KICK OFF – Girls may take orders. Please don’t start

early!

October 25 – November 2: SU Cookie Deliveries, Troop Pick Ups

November 3: Booth Sales Begin

November 19: 50% of cookie money (Council-owed) in bank and entered in SNAP

Week of November 26: SU Cupboards Close

December 9: Cookie Program Ends

December 10 - 12: Troop Cookie Managers meet with SU PSMs for Final Turn In –

DO NOT BRING MONEY OR CHECKS TO THIS MEETING!

December 14: Troop Cookie Manager have Girl Reward orders placed in SNAP

January 2013: Girl Rewards Arrive to SU PSMs

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Cookie 101We have eight varieties, a new flavor, new boxes and new packaging for Lemonades!

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Cookie 101

New packaging for Lemonades:

Film type covering, just like Thanks A Lots

Both Lemonades and Thanks A Lots have new, higher trays

reducing breakage and making it easier to stack.

Same great taste,same number of cookies!

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Cookie 101Mango Crèmes

Yummy coconut vanilla sandwich cookie with a mango crème

filling.

Mango Cremes have Nutrifusion™, a nutrient offering the benefits of

eating cranberries, pomegranates, oranges, grapes, and strawberries!

• 15% RDI (reference daily intake) of Vitamin B1

• 5% RDI of Vitamins A, C, D, E, and B6 per serving

• Zero grams trans fats per serving

• No hydrogenated oils

• No preservatives

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Cookie 101Cookies are $3.50 per package. Troops may not sell for more or less than the Council-set price.

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Cookie 101

Keep in mind…

• All girls must be registered and have a signed parent permission slip (from both parents if parents do not live together) turned into the troop before they may sell cookies.

• Troops may not assign a number of boxes to each girl nor may they force girls to participate. Keep in mind that each girl has a differences in the support she receives.

• Cookies may not be sold to a business to resell.

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Cookie 101

The Parent Permission

Slips for our Cookie

Program were included

in Troop Packets. Look

for a four-page

newsletter with the

“LOVE” header.

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Cookie 101- “Non-Troop” Girl MembersSometimes referred to as “Juliettes” or “Pathways.”

Cookie money earned by girls does not belong to the girl, even when the girl is not part of a troop.

• Girls can still earn incentives and Camp Coupons.

• Girls should partner with an existing troop.

• Troops should be welcoming and extend the same

rewards such as trips and activities earned via

the Cookie Program.

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Cookie Badges + Cookie Activity Pins

The Girl’s Guide to Girl Scouting offers two or more

leaves or badges for Daisies through Ambassadors.

Girls Participating in the Cookie Program are

eligible to earn the Cookie Activity Pin. Pins are

available for purchase in the Council store.

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Girl Rewards and Camp Coupons

• Survey results were clear that drawings and troop prizes were not as

popular as individual awards.

• Research from other Councils shows that girls, and their parents,

prefer a larger array of individual awards.

• Research also shows that girls like electronics as incentives.

• Girls voted on some items on an online survey to choose preferences.

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10+ for Cookie Share 25+ for Theme Patch

with “bars” starting at 75+(one bar per girl at highest level)

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Goal Getter PatchGirls earn this patch when they sell 125+

packages.

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Plush Dolphin 135+ packages

Fiber Optic Light 200+ packages

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Bracelet Braiding Kit Beaded Ring

350+ packages 500+ packages

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Beach Towel Hoodie Sweatshirt 1000+ packages 1500+ packages

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Girls selling 2000+ boxes earn an 8g iPod Touch!Girls earning this reward will be

contacted by Council to arrange

delivery.

All awards are cumulative.

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Camp CouponsBe clear on how Camp Coupons work:

• It is a coupon that can be used, until it’s gone, for camp only.

• For girls in K-2nd (as of March 1, 2013), it can be used for the girl portion of

mother/daughter overnight and/or family camp.

• For girls in 3rd – 12th (as of March 1, 2013), it can be used for resident and/or

family camp.

• Council keeps a list of who earned what on file – parents check a box when

they sign up for camp.

• An optional certificate will be available online for leaders to use to give to

girls to communicate how much the coupon is for. It is not necessary to turn

in the coupon. Coupons sent to council will be disposed of.

• Transferable to an immediate family member only.

• Expires August 30, 2013.

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SNAP

ALL TCMs are required to use SNAP for tracking product and money.

• Troops and girls will up uploaded automatically. Troops cannot add, delete

or edit. Email corrections to SU PSM.

• TCM are expected to deposit checks into Council accounts promptly and

then enter the deposit into SNAP. Use the date of the bank transaction, not

the date you enter.

• TCMs are required to complete, correclty, all transfers between the troop

and the girl so that the girl reward order may be placed. (The girl rewards

are not automatically ordered and require the TCM to place the order.)

• TCMs must provide a valid email to receive information. Please update

SNAP if your email changes.

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COOKIE ORDERING

Troops should run their history report from last year to see what they sold

BUT they should also consider:

• What did we comfortably sell by mid-December?

• Do I have the same number of girls as last year?

• Did I have any unusual orders we won’t have this year?

• Order enough cookies to get through the first two weeks of the

program. Don’t assume you’ll win booth sales in the lottery.

• New troops have options: place safe, small order or use order

cards and pick up from cupboard.

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COOKIE ORDERING

Troops may NOT return cookies. Parents may NOT return cookies.

Only take what you are willing to be financially responsible for!

You can always get more cookies.

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Troop Cookie Manager runs an (archived, choose 2011-12) Troop Balance Summary Report

Number of Girls Selling Last Year

Total Number Packages Sold

Ordering Cookies

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Ordering CookiesTo determine varieties take the suggested case order and multiply by suggested

percentages based on our sales history for the 2011-12 program*:

Thin Mints – 27%

Peanut Butter Patties – 15%

Caramel DeLites – 15%

Peanut Butter Sandwich – 13%

Lemonades – 11%

Thanks A Lots – 8%

Shortbread – 6%

Mango Crèmes– 5%

*Based on 2011-12 NE Kansas & NW Missouri Sales History

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SU PSM will communicate the date and time.

Make sure you have what you are signing for.

Keep your copy of the Initial Order Receipt.

Cookies should be kept in a clean and dry, temperature controlled area free of odors such as fuel, pets, exhaust and tobacco smoke.

Cases brought to cupboards for exchange with noticeable orders or stains will not be accepted.

Cookie Pick Up

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REMINDERS….

Don’t open boxes with a box knife haphazardly!

Troop Cookie Manager sets damages aside, exchange at

Cookie Cupboard. Don’t hold! They will not be accepted at

the final turn in.

Cookie Pick Up

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At the end of the 2011-12 program the Council had

$575,000 dollars in delinquencies due to:

• Troops with product.

• Troops who didn’t come to SU turn in.

• Troops who had made deposits but didn’t turn in

receipts.

• Troops who had money and checks but didn’t

deposit by the end of the program.

Managing Troop Financials

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The TCM is required to make regular deposits to the

Council and Troop accounts.

• Checks are deposited into the Council account using the

provided deposit slips.

• Cash is deposited into the Troop account.

• The Troop Leader should be aware of what is going on

with cookies and proceeds throughout the program.


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• Request two receipts: one for Council and one for troop

records. Keep for one year!

• Make sure your troop and SU# is on the receipt.

• Council will not accept non-validated receipts (see pg. 13

of your TCM Handbook for example).


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• Enter the deposit into SNAP. Use the date of the

transaction in SNAP.

• By November 19, troops must have 50% of their Council

due cookie money deposited into the Council checking

account and it must be entered into SNAP.


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• Do not hold checks. Deposit as quickly as possible.

• Parents should NOT keep cash and turn in a check.

• Use the deposit slips provided by Council. Banks have

been instructed to not accept generic slips from troops.


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Additional Cookies

Before requesting additional cookies from a SU

Cupboard troops should source cookies from

other parents first. Get rid of your cookies

first!

If parents exchange cookies a receipt is

needed and the TCM must be informed. The

TCM should complete a girl-to-girl transfer in

SNAP.

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Additional Cookies

In an effort to fill cookie orders as

quickly as possible we are usingthe

“Planned Order Tool” function on

SNAP. This replaces calling and/or

emailing.

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Obtaining Additional Cookies

Click the Cookie Icon and then Planned Order.

Select the cupboard and date of pick up.

Orders are in CASES.

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Select your

quantities and click SUBMIT

AND SAVE

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Go to Cookies icon and

select Manage Orders,

then click on planned order.

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Once your planned

order has opened,

click PREVIEW

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.

Click PRINT and bring this copy to

leave with your

cupboard manager.

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Financials + Obtaining Additional Cookies

No matter how busy you are, receipts are NOT optional.

TCMs must use a receipt for all transactions:• Money turn in.• Cookies given out. • Cookie exchanges.

Troop/Name and SU #

date

TWO signatures

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Final Turn In

The SU PSM will arrange times with each TCM.

Scheduled for December 10-12.

TCM must turn in and/or fill out:• All parent permission slips.• Bank receipts. See TCM Handbook for detailed

instruction.• Overdue balance forms for parents with unpaid

balances. • Do not wait—they will not be accepted after you

meet with the SU PSM and the troop will be responsible for the debt.

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Order Girl Rewards

• Placing this order is the responsibility of the TCM.

• Deadline is December 14.

• Rewards are shipped to the SU PSM and usually

handed out at a SU Meeting. TCMs are responsible

for picking these up from the SU PSM in a timely

manner.

• Camp Coupons are kept on file at Council. An

optional certificate to give girls will be available

online.

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SNAP recap

SNAP is not an option!

See pages 27 – 28 for quick instruction, Council will email

detailed instructions and will post on our website

www.girlscoutsksmo.org.

Use for:

• Ordering Cookies

• Transfers

• Financials

• Ordering Additional Cookies

• Ordering Girl Rewards

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SU who are not in, or near, the six county

KC metro area should delete, skip or

replace the slides regarding booth sales.

You should, however, review what your SU

direction is.

Troops residing in Johnson or Wyandotte,

KS counties or Cass, Clay or Platte

Counties in MO should review.

BOOTH SALES: New for 2012!

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Added Days/Times for Booth Sales• Expanded Booth Sales from three weeks to six weeks.

Added Booth Sale Time Slots:

• Thursday & Friday evenings (4pm-8pm)

• Saturdays (8am-8pm)

• Sundays (10am-8pm)


Booth Sale Committee• Targets Greater Kansas City Metro Area

• Increase quantity of Booth Sale Sites

• Strengthen relationships with your community

partners

Updated & Revamped Lottery System

• ABC fixed the “glitch” in SNAP.

• To guarantee fair allotment of winnings, the Booth Sale

Lottery will allow three entries for each troop and one,

maximum, win to each troop on October 15.

• Council will contact troops who entered, but did not win a

spot, and do our best to find a booth sale for your troop.

• Additional booth locations may be available after this

process. Troops will be notified, by email, when they can

add locations.

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FYI: Due to changes in policy and the timing of our sale we

are hearing Wal-Marts will not be likely booth sale locations.

Council and the Booth Sale Committee are working to

secure additional locations around Wal-Marts to capture this

traffic.

The no call list in the book is not a list of stores what will be

included in the lottery. Some will, some are stores that have

told us their store policy does not allow booth sales.

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BOOTH SALES

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Booth SalesIf you live in Wyandotte or Johnson County, KS or Cass, Platte,

Clay or Jackson County, MO

DO NOT CALL THE STORES LISTED ON

THE “DO NOT CALL” LIST AT ANY TIME.

Even after the Program

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Booth Sales

Ideas for November Sales

Neighborhood Game Nights

Golf Courses

Bowling Alleys

Pizza Places

Black Friday Lines

Nail Salons – Saturdays

Christmas Tree Farms

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Booth Sales: Etiquette Contract

Girl Scouts, TCMs,

leaders and parent(s)

should discuss, and

sign, the Troop

Cookie Booth Sale

Etiquette Contract

found on the Council

website.

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Booth Sales: Tally Sheet

Troops should start

and end each shift

with a Tally Sheet,

also available on the

website. This process

will keep track of

inventory, monies, and

girls/volunteers

present.

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Booth SalesBest Practices:

• Have your girls sign a contract regarding

behavior. We have one on our website you can

use!

• Show physical pile of cookies for Cookie Share.

• Big signs, balloons and banners are eye

catchers!

• Be prepared before you arrive! Don’t expect

tables and chairs. Have change. Don’t tape signs

to store property or buildings.

• Take your trash!

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Booth Sales

• Troops must request all “independent booth sales” in

SNAP.

• Wait until October 16th to enter – just in case!

• Locations must be approved by Council.

• Think about it—how does it look?

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You may not, under any circumstances, contact any

retailers from the “DO NOT CALL” List to request additional

booth sales, even after our the end of the Cookie Program

on December 9, 2012.

You may not, under any circumstances, hold booth sales

or sell Girl Scout Cookies door-to door after February 28,

2013.

You may not, for any reason and at the risk of removal,

alter the price of Girl Scout Cookies at any time. It is and

will remain $3.50 per box throughout the sale.

Booth Sales

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Use of Online Resources

For Selling Cookies:

• Girls 13+ may post about cookies or use email.

• Parents may post that their daughter(s) are selling cookies.

• Booth Sales may be publicized on social media.

• Payments MAY NOT be completed online, i.e. PayPal.

For Troop and SU Communications:

• We strongly suggest you have a Facebook, Yahoo Group, Big Tent or

other social media site that allows you to communicate with each

other. This is a great way to communicate with troop parents or

members of the SU.

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Cookie AccessoriesAvailable in the Council Shop

Watch the Council

Website for more info!

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Safety and Accidents•Safety of the girls is our top concern and priority.

•Review safety DOs and DON’Ts with troops and adults.

• Girls always accompanied by adult

• Daylight hours

• Don’t carry a lot of cash

• Don’t enter homes or cars

• Watch traffic

•Role play scenarios – you might be surprised.

•Ask parents to review with daughters throughout the sale.

•Council has emergency hotline – if you call 911 you also call us. •816-759-3040 for EMERGENCIES ONLY!

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Cookie Supplies

Each troop should receive: • Receipt Books – four per troop

• Mango Crèmes – one box per troop

• Cookie Cards – one for each girl in the troop

• Money Envelopes – one per girl

• Brown Paper Bag – one per troop

• Troop Specific Deposit Slips – keep all (yes, there may be

way more than you need) with your troop supplies. The

troop leader should keep these at the end of the

program.

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2012 Cookie Program 1. 2 Introductions, Welcome and Housekeeping Fill in the front cover of your TCM...

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