2012 CSA HardCopy MILLEADERS

8/3/2019 2012 CSA HardCopy MILLEADERS

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2012 Fort Drum Customer Service Assessment-LEADERSHIP

Fort Drum is conducting a Customer Service Assessment which is utilized to capture and evaluate customer perceptions of services. We need your helpto tell us:

1) How well are we doing in providing you the programs and services that you use on Fort Drum?2) How important are the services to you as a member of the installation community?

Your participation in the assessment is a key component in assisting leadership in determining the way ahead to improve and continue programs andservices.

The Customer Service Assessment will take you less than 15 minutes to complete. If at any point during the survey you need to save your responsesand resume at a later time, please press the Save button at the bottom of your screen. You will be provided with a unique URL (link) that you must useto re-access your survey.

We greatly appreciate your time and candid responses. Expressing your views can make a difference here at Fort Drum.

DEMOGRAPHICS

Are you active duty military? Yes No

What command are you assigned to? 1 BCT 2 BCT

3 BCT 10 CAB

10 SBDE MEDDAC (To include WTU)

DENTAC 20 ASOS

HHBn USAG HHC

Other (please specify) ________________________________________________

How long have you been located at or near Fort Drum? Less than 6 months

Between 6 months and 12 months 1-2 years 2-3 years 3-4 years 4-5 years More than 5 years

Please click on the position/title that most accurately describes your status/relationship with the military. This will direct you to the appropriateassessment:Field Grade Officer (MAJ/04 and above) ; CPT/03 who is/has held Company Command; CW3-CW5Company Grade Officer (W01-CW2; 2LT/01-1LT/02; and CPT/03 who has not held Company Command)

Senior Noncommissioned Officer 1SG and SGM/CSM Senior Noncommissioned Officer- SFC or MSG (if you have already filled a position as a 1SG then please select the above option)Junior Noncommissioned Officer- SGT to SSG

Junior Enlisted- PVT to SPC/CPLNone of the Above

Please provide your ratings and comments based on how the service affects the accomplishment of your mission from a "leader's perspective".Pleaseavoid "personal" issues unless they are relevant to your unit mission. Results will be used to determine the importance and performance of services thatsupport your mission. It is critical that we capture your leader assessments so that we may improve your mission support.


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2012 Fort Drum Customer Service Assessment- LEADERSHIP

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Family Readiness Programs

Please rate the PERFORMANCE of each service using a 5-point scale from Excellent to Very Poor.Please rate the IMPORTANCE of each service on a 5-point scale where 5 = Very Important and 1 = Not Important.Please provide any constructive feedback you have on any of the services below in the Comments section.

PERFORMANCE

Very Poor Poor Ok Good Excellent No Experience orNot Applicable

Family Readiness Support Assistant (FRSA) Program Family Readiness Group (FRG)

IMPORTANCE


Family Readiness Support Assistant (FRSA) Program Family Readiness Group (FRG)

COMMENTS

Family Readiness Support Assistant (FRSA) Program

Family Readiness Group (FRG)

Directorate of Human Resources- DHRPlease rate the PERFORMANCE of each service using a 5-point scale from Excellent to Very Poor.Please rate the IMPORTANCE of each service on a 5-point scale where 5 = Very Important and 1 = Not Important.Please provide any constructive feedback you have on any of the services below in the Comments section.

PERFORMANCE

Very Poor Poor Ok Good Excellent NoExperience orNot Applicable

Post-Transition Services (Separation, Retirement)

Individual Personnel Actions and Military Personnel Services toStudents/Trainees

Pre-Transition Services (eg. ACAP, SBP, Transition Assistance)

Personnel Processing Services (e.g., Records, Awards, NCO/OfficerPromotions, Reassignments)

Deployment Cycle Services

Casualty Operations

Personnel Services - DEERS/ID/CAC

Personnel Services (e.g., In/Out Processing)

Personal Mail Services in Unit

Official Mail Distribution

Employee Assistance Program (EAP)

Risk Reduction Program (RRP)

Substance Abuse Prevention and Education (Military Personnel)

Civilian Biochemical Services (Civilian Drug Test Screening)

Military Bio-chemical Testing Services (Military Drug Test Screening)

Education Testing (GRE, GMAT, ACT, etc. through Education Center)

Post-Secondary Programs and Classes (Education Center)

Education Counseling (Education Center)

Civilian Workforce Development

IMPORTANCE

1Not

Important

2Not as

Important

3Important

4More

Important

5Very

Important

NoExperience orNot Applicable

Post-Transition Services (Separation, Retirement)

Individual Personnel Actions and Military Personnel Services to


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Students/Trainees




Casualty Operations

Personnel Services - DEERS/ID/CAC Personnel Services (e.g., In/Out Processing)






Civilian Biochemical Services (Civilian Drug Test Screening)

Military Bio-chemical Testing Services (Military Drug Test Screening)

Education Testing (GRE, GMAT, ACT, etc. through EducationCenter)




COMMENTSPost-Transition Services (Separation, Retirement)

Individual Personnel Actions and Military Personnel Services toStudents/Trainees




Casualty Operations

Personnel Services - DEERS/ID/CAC

Personnel Services (e.g., In/Out Processing)






Civilian Biochemical Services (Civilian Drug Test Screening)Military Bio-chemical Testing Services (Military Drug Test Screening)

Education Testing (GRE, GMAT, ACT, etc. through EducationCenter)




Directorate of Morale, Welfare and Recreation - DMWRPlease rate the PERFORMANCE of each service using a 5-point scale from Excellent to Very Poor.Please rate the IMPORTANCE of each service on a 5-point scale where 5 = Very Important and 1 = Not Important.Please provide any constructive feedback you have on any of the services below in the Comments section.

PERFORMANCE

Very Poor Poor Ok Good Excellent No

Experience orNot Applicable

Volunteer Programs to include AFAP, AFTB & Volunteer Coordinator (ACS)

Support for Wounded and Fallen Soldiers (SFAC & SOS)

Transition Support Services (ACS Financial, AER, Family MemberEmployment Assistance, and Relocation Readiness)

Personal & Family Life Readiness (EFMP/FAP/Sexual AssaultProgram/Victim Advocate)

Mobilization & Deployment Support (ACS Mob/Dep)

Community Information Services (ACS CIS)

Military Family Life Consultants (MFLC)

Child Care Centers


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Youth and School Aged Services Programs

Physical Fitness Facilities

Intramural Sports/Outdoor Facility Maintenance

Leisure Ticketing Services

Arts and Crafts Program

Automotive Skills Program (POV Auto Repair/Maintenance)

Outdoor Recreation Program Community/Recreation Programs

Library/Information Services

Clubs, Food Beverage and Entertainment Programs

Bowling

Army Lodging Management

Better Opportunities for Single Soldiers (BOSS)

IMPORTANCE

1Not

Important

2Not as

Important

3Important

4More

Important

5Very

Important


Volunteer Programs to include AFAP, AFTB & Volunteer Coordinator(ACS)


Transition Support Services (ACS Financial, AER, Family Member

Employment Assistance, and Relocation Readiness)





Child Care Centers

Youth and School Aged Services Programs

Physical Fitness Facilities





Outdoor Recreation Program

Community/Recreation Programs


Clubs, Food Beverage and Entertainment Programs Bowling



COMMENTS

Volunteer Programs to include AFAP, AFTB & Volunteer Coordinator (ACS)


Transition Support Services (ACS Financial, AER, Family MemberEmployment Assistance, and Relocation Readiness)





Child Care Centers

Youth and School Aged Services ProgramsPhysical Fitness Facilities





Outdoor Recreation Program

Community/Recreation Programs


Clubs, Food Beverage and Entertainment Programs

Bowling



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Directorate of Plans, Training, and Mobilization - DPTMSPlease rate the PERFORMANCE of each service using a 5-point scale from Excellent to Very Poor.

Please rate the IMPORTANCE of each service on a 5-point scale where 5 = Very Important and 1 = Not Important.Please provide any constructive feedback you have on any of the services below in the Comments section.

PERFORMANCE

VeryPoor

Poor Ok Good Excellent NoExperience orNot Applicable

Security Education, Training and Awareness (SETA)

Personnel Security

Anti-Terrorism

Battle Command Training Center

Command & Control/IOC/Emergency Operations

Mobilization & Deployment Planning and Opns

Airfield Operations

Training Land Sustainment

Range Operations

Training Support Services

Visual Information Processes

IMPORTANCE

1Not

Important

2Not as

Important

3Important

4More

Important

5Very

Important



Personnel Security

Anti-Terrorism




Airfield Operations


Range Operations

Training Support Services Visual Information Processes

COMMENTS


Personnel Security

Anti-Terrorism




Airfield Operations


Range Operations

Training Support Services

Visual Information Processes

Directorate of Logistics - DOLPlease rate the PERFORMANCE of each service using a 5-point scale from Excellent to Very Poor.Please rate the IMPORTANCE of each service on a 5-point scale where 5 = Very Important and 1 = Not Important.Please provide any constructive feedback you have on any of the services below in the Comments section.

PERFORMANCE

VeryPoor


Ammunition Supply Services

Retail Stock and Storage Support


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Central Issue Facility (CIF) & OCIE (Organizational Clothing and IndividualEquipment)

Asset Management (Property Book, Installation Property, Operational Loads, etc.)

Material Maintenance Support (General Equip., Weapons, Combat Vehicle, etc.)

Personnel Movements and Travel Services (ITO)

Non-Tactical Vehicles (manage & provide general use)

Cargo Movement Services Personal Property Moves

Logistical Deployment/Redeployment Support

Dining Facility Services (Attendants, Equipment, Facility Only)

Laundry Services (OCIE items & Linens)

IMPORTANCE

1Not

Important

2Not as

Important

3Important

4More

Important

5Very

Important




Central Issue Facility (CIF) & OCIE (Organizational Clothing andIndividual Equipment)

Asset Management (Property Book, Installation Property, OperationalLoads, etc.)

Material Maintenance Support (General Equip., Weapons, CombatVehicle, etc.)



Cargo Movement Services

Personal Property Moves




COMMENTS



Central Issue Facility (CIF) & OCIE (Organizational Clothing andIndividual Equipment)

Asset Management (Property Book, Installation Property, Operational

Loads, etc.)Material Maintenance Support (General Equip., Weapons, CombatVehicle, etc.)



Cargo Movement Services

Personal Property Moves




Directorate of Public Works - DPWPlease rate the PERFORMANCE of each service using a 5-point scale from Excellent to Very Poor.Please rate the IMPORTANCE of each service on a 5-point scale where 5 = Very Important and 1 = Not Important.Please provide any constructive feedback you have on any of the services below in the Comments section.

PERFORMANCEVeryPoor


Unaccompanied Personnel Housing (UPH- Barracks).

Management of Government Owned & Leased Housing

Privatized Housing Mgmt for Residential Communities Initiative (RCI)

Service Order and Maintenance for Privatized Housing Mgmt for ResidentialCommunities Initiative (RCI)

Provide Housing Services (Off-Post Housing)

Service Order and Preventive Maintenance (Non housing areas)

Indoor Pest Control (Non housing areas)


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Outdoor Pest Control (Non housing areas)

Refuse Removal Services (Non housing areas)

Snow, Ice, and Sand Removal (Non housing areas)

Roads and Grounds (Non housing areas)

Electrical Services (Non housing areas)

Facilities Engineering Services

Custodial Services Provide Water for Mission Uses

Conservation Services (Cultural & Natural Resources Stewardship, EndangeredSpecies Act)

IMPORTANCE

1Not

Important

2Not as

Important

3Important

4More

Important

5Very

Important





Service Order and Maintenance for Privatized Housing Mgmt forResidential Communities Initiative (RCI)



Indoor Pest Control (Non housing areas) Outdoor Pest Control (Non housing areas)






Custodial Services

Provide Water for Mission Uses

Conservation Services (Cultural & Natural Resources Stewardship,Endangered Species Act)

COMMENTS




Service Order and Maintenance for Privatized Housing Mgmt forResidential Communities Initiative (RCI)



Indoor Pest Control (Non housing areas)

Outdoor Pest Control (Non housing areas)






Custodial Services

Provide Water for Mission Uses




Conservation Services (Cultural & Natural Resources Stewardship,Endangered Species Act)

Directorate of Emergency Services - DESPlease rate the PERFORMANCE of each service using a 5-point scale from Excellent to Very Poor.Please rate the IMPORTANCE of each service on a 5-point scale where 5 = Very Important and 1 = Not Important.Please provide any constructive feedback you have on any of the services below in the Comments section.

PERFORMANCE

VeryPoor



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Fire & Emergency Services Programs

Law Enforcement (LE) Operations

Physical Security Program (incl Installation Access)

IMPORTANCE

1

NotImportant

2

Not asImportant

3

Important

4

MoreImportant

5

VeryImportant

No

Experience orNot Applicable




COMMENTS




Special Staff - Legal ServicesPlease rate the PERFORMANCE of each service using a 5-point scale from Excellent to Very Poor.Please rate the IMPORTANCE of each service on a 5-point scale where 5 = Very Important and 1 = Not Important.Please provide any constructive feedback you have on any of the services below in the Comments section.

PERFORMANCE

VeryPoor


Administrative and Civil Law

Criminal Law & Discipline

Tax Assistance

Legal Assistance (except Tax Assistance)

Claims Services

IMPORTANCE

1Not

Important

2Not as

Important

3Important

4More

Important

5Very

Important




Tax Assistance


Claims Services

COMMENTS



Tax Assistance


Claims Services

Special Staff - Religious ServicesPlease rate the PERFORMANCE of each service using a 5-point scale from Excellent to Very Poor.Please rate the IMPORTANCE of each service on a 5-point scale where 5 = Very Important and 1 = Not Important.Please provide any constructive feedback you have on any of the services below in the Comments section.

PERFORMANCE


Religious Services (Overall)

Family Support Programs (Alpha, AWANA, PWOC, MCCW, YouthActivities, PMOC, Spiritual Development Workshops) Add comments forspecific program(s) addressed

Religious Services PO Valley Chapel (Contemporary Worship Service,Islamic Prayer Room) Add comments for specific service addressed

Religious Services Riva Ridge Chapel (Liturgical Service, JewishService) Add comments for specific service addressed

Religious Services Main Post Chapel (Protestant Service - 0915)


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Religious Services Main Post Chapel (Catholic Services - 1700 & 1100)

Religious Services Main Post Chapel (Gospel Services - 1230)

Religious Education Classes Main Post Chapel

Religious Services Division / MSE Level

Religious Services Brigade Level

Religious Services Battalion Level

IMPORTANCE

1Not

Important

2Not as

Important

3Important

4More

Important

5Very

Important

No Experience orNot Applicable


Family Support Programs (Alpha, AWANA, PWOC, MCCW,Youth Activities, PMOC, Spiritual Development Workshops) Addcomments for specific program(s) addressed

Religious Services PO Valley Chapel (Contemporary WorshipService, Islamic Prayer Room) Add comments for specific serviceaddressed

Religious Services Riva Ridge Chapel (Liturgical Service, JewishService) Add comments for specific service addressed

Religious Services Main Post Chapel (Protestant Service - 0915)

Religious Services Main Post Chapel (Catholic Services - 1700 &

1100)






COMMENTS


Family Support Programs (Alpha, AWANA, PWOC, MCCW,Youth Activities, PMOC, Spiritual Development Workshops) Addcomments for specific program(s) addressed

Religious Services PO Valley Chapel (Contemporary WorshipService, Islamic Prayer Room) Add comments for specific serviceaddressed

Religious Services Riva Ridge Chapel (Liturgical Service, Jewish

Service) Add comments for specific service addressedReligious Services Main Post Chapel (Protestant Service - 0915)

Religious Services Main Post Chapel (Catholic Services - 1700 &1100)






Special Staff - Public Affairs Office PAOPlease rate the PERFORMANCE of each service using a 5-point scale from Excellent to Very Poor.Please rate the IMPORTANCE of each service on a 5-point scale where 5 = Very Important and 1 = Not Important.Please provide any constructive feedback you have on any of the services below in the Comments section.

PERFORMANCE VeryPoor

Poor Ok Good Excellent No Experience orNot Applicable

Public Affairs Services Post Newspaper, Social Media, Event Publicity,Information Campaigns, Installation Website)

IMPORTANCE

1Not

Important

2Not as

Important

3Important

4More

Important

5Very

Important


Public Affairs Services Post Newspaper, Social Media, EventPublicity, Information Campaigns, Installation Website)


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COMMENTS

Public Affairs Services Post Newspaper, Social Media, EventPublicity, Information Campaigns, Installation Website)

Special Staff - Safety OfficePlease rate the PERFORMANCE of each service using a 5-point scale from Excellent to Very Poor.

Please rate the IMPORTANCE of each service on a 5-point scale where 5 = Very Important and 1 = Not Important.Please provide any constructive feedback you have on any of the services below in the Comments section.

PERFORMANCE

VeryPoor


Safety, Training & Education

IMPORTANCE

1Not

Important

2Not as

Important

3Important

4More

Important

5Very

Important



COMMENTS


Special Staff - Equal Employment Opportunity EEOPlease rate the PERFORMANCE of each service using a 5-point scale from Excellent to Very Poor.Please rate the IMPORTANCE of each service on a 5-point scale where 5 = Very Important and 1 = Not Important.Please provide any constructive feedback you have on any of the services below in the Comments section.

PERFORMANCE

VeryPoor


EEO Services

IMPORTANCE

1Not

Important

2Not as

Important

3Important

4More

Important

5Very

Important


EEO Services

COMMENTS

EEO Services


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COMMUNICATION

Do you believe your garrison does an effective job of communicating to you the services/programs that are available?Not Effective at allSomewhat EffectiveEffective

Very EffectiveMost Effective

Select up to three of the most effective methods to communicate information to you about available services/programs:

Fort Drum WebsiteFort Drum MountaineerBriefings (Newcomer's Orientation, Community Updates, etc.)Fort Drum Information Town Hall/Public ForumEmail (Newsletters, Community Updates, Phantom Distribution, etc.)Flyers/Handouts at Service LocationsPaper Signs/Posters at Service LocationsElectronic Signs (Marquees) at Service LocationsSocial Networking Site (Facebook, Twitter, Flickr etc)Text Messages

If available, would you be willing to sign up to receive text messages from services you receive on Fort Drum notifying you of events, programs or alerts?

YesNo

What is an acceptable time span for you to receive information prior to an event so that you can plan and participate?

6 weeks4 weeks1 week3 days24 hoursLess than 24 hours

What features are most important to you when you receive program and event information via email?

Very Important Marginally Important Not Important

Timeliness:

Clean/Concise:(i.e. No FWDs email treats, no scrolling to reach content)

Applicability:

Visually Interesting:(i.e. text as well as graphics and images)

Please return your completed survey to your FRSA. Thank you for your participation.

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2012 CSA HardCopy MILLEADERS

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